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LEVERAGE THE POWER OF SOCIAL MEDIA WITH BPM

How Can Processes Be Improved With Social Media Integration?

AGENDA

18/04/2023 2

Why leverage BPM and what can you connect to?

BPM for Customer Service

via Twitter

Employee Time Request

via Salesforce Chatter

Live Demo!

Live Demo!

04/18/2023 3

WELCOME: MEET TEAM BONITASOFT

MacMarketing

SapnaProcess

Template Team

HUNDREDS OF PROCESSES

Grant Allocation/

CalculationsIdentity

Management Integration

Claims ManagementHelp Desk

Recruitment/Employee Selection

Human Resources Onboarding Automation

Streamlining Account

Requests Processes

Scheduling Automation

Customer Service/

CareProcurement

Administration

WHAT CAN YOU CONNECT TO?

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Connecting Bonita BPM to Salesforce Chatter and Twitter

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PROCESS APPLICATIONS

• Paid Time Off (PTO) Request - A process driven application integrated with

Salesforce Chatter

Different paradigms to illustrate social in a BPM context

• Customer Complaint Management- A BPM Suite allowing support reps to respond

to complaints on Twitter

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HELP

More HELP

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MAKING IT EASIER TO TAKE ACTION

• Paid Time Off (PTO) Request- Improving the ease of a PTO request using Salesforce

Chatter- Actors

• Jack – The employee and PTO requestor

• John – Jack’s manager and request approver 1

• James – HR Manager and request approver 2

Put the information where the user is looking

Live Demo!

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THE 24/7 CUSTOMER SERVICE CYCLE

• Customer complaint monitoring- Listening to and efficiently routing customer Tweets- Actors

• Upset customer 1

• Upset customer 2

• Customer support rep

• Advanced customer support rep

Using better process to keep up

@BSDiamondAssist

@BSDiamondAssist + #overcharging

HELP

Live Demo!

04/18/2023 14

YOUR QUESTIONS ANSWERED

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THANK YOU, AND…Stay connected with us!

CORPORATE WEBSITE

• Product & Services descriptions

• References & Use Cases

• Webinars & White papers

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facebook.com/bonitasoftbpm

linkedin.com/groups?gid=3182097

youtube.com/bonitasoft

OPEN SOURCE COMMUNITY

• Forums

• Contributions

• Source Code