lincolnshire - care choices · council and neither lincolnshire county council (lcc) nor care...

LincolnshireCare Services Directory 2014/15

In partnership with

www.lincolnshire.gov.uk/mychoicemycare

Comprehensive information and advice on

choosing and paying for your care and support

• Home support • Specialist care • Useful contacts • Care homes

Lincoln Cathedral

Halcyon Care has been established since 1989. It is a family owned company providing residential, nursing and dementia care. We pride ourselves in delivering care which focuses on the resident as an individual and recognises their unique characteristics, lifestyle preferences and care needs.

A T E A M T H A T R E A L L Y C A R E S

HALCYON CARE

THE FOUNTAINS CARE CENTRE

Church Lane, Tetney, Near Grimsby DN36 5JX45 nursing and personal care beds,

people with dementia & physical

disability

Tel: 01472 210 456 TETNEYE: [email protected]

A team that really cares choosing a care home

for yourself, a close relative or a friend is one of the

most difficult decisions you have to make...

We understand this, so why not visit for a few hours,

the day or spend a week with us? Visitors are welcome

at any time and residents are able to personalise

their room.

Self funding and local authority funded clients welcome.

Services delivered in homely environments with up to date facilities

• GP visits to our homes

• Visiting Chiropodist and Hairdresser

• Respite and day care

• Home cooked meals and a wide range of social activities

• Special care for mental health-related problems

• En-suite rooms

www. halcyon - care .co.uk

HOMER LODGE CARE CENTRE

23 – 28 Monson Street, Lincoln LN5 7RZ

47 nursing and personal care beds

Tel: 01522 530 108 LINCOLN E: [email protected]

NIGHTINGALES HOUSE CARE CENTRE

Main Road, Bucknall, Woodhall Spa LN10 5DT

45 nursing and personal care beds &

physical disability

Tel: 01526 388261 BUCKNALLE: [email protected]

MANOR CARE CENTRE

East Kirkby, Near Spilsby PE23 4DB

41 personal beds including people with

mental health problems

Tel: 01790 763 381 EAST KIRKBYE: [email protected]

CLARENCE HOUSE CARE CENTRE

Albert Street, Brigg, Lincolnshire DN20 8HS

33 personal care beds including people

with dementia

Tel: 01652 650 950 BRIGGE: [email protected]

EASTWOOD HOUSE CARE CENTRE

Doncaster Road, Rotherham, S65 2BL

37 personal care beds including people

with dementia

Tel: 01709 363 093 ROTHERHAME: [email protected]

3Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Contents

Alternative formats This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud

option for those requiring the information in the spoken word.

As with the listings on www.lincolnshire.gov.uk/mychoicemycare, all the listings in this publication

are supplied by the Care Quality Commission (CQC) in association with Lincolnshire County

Council and neither Lincolnshire County Council (LCC) nor Care Choices can be held liable for any

errors or omissions. The inclusion of advertisements for homes and agencies in this Directory does

not act as an endorsement or recommendation by Lincolnshire County Council.

Welcome from Lincolnshire County Council 4

Areas covered by this Directory 6

Introduction 8

You’re in charge 10

Supporting you to remain independent

at home 12

Living at home 14

Do you look after someone? 28

Getting out and about 30

Care homes and housing options 34

Living with dementia 41

Disabilities and sensory loss 45

Keeping people safe 47

Make your voice count 48

The new Care Act and what it

means for you 50

Information, legal and fi nancial issues 51

Useful contacts 56

Lists of providers

Care and support providers 25

Day care and Day Centres 30

Care homes / care homes with nursing 61

Index 82

Publications

For further copies of this Directory, call the Customer Service Helpline on 01522 782155.

4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Welcome from

Lincolnshire County Council

A warm welcome to the 2014/15 edition of your

Lincolnshire Care Services Directory. I hope you will find

this to be a useful publication, telling you about the care

and support choices available across the county, either for

yourself, a member of your family or friend, or someone

you care for.

We know it can be a stressful and daunting time when

you have to make decisions on what kind of help you need,

who will provide it and where. Be assured – we are here

to assist you every step of the way. This Directory also runs

alongside www.lincolnshire.gov.uk/mychoicemycare

and our Customer Service Helpline 01522 782155, giving

you clear, easy-to-understand information and advice.

Choice, personalisation and control are words you will

hear a lot during your care journey, because we believe

strongly in not simply shoe-horning you into the easiest,

generic, off-the-shelf option, but rather helping ensure that

the care you receive is tailored to your individual needs and

circumstances.

We also believe in helping you make informed decisions,

ones that you’re confident in because we’ve worked

closely with you – and continue to do so as situations

change over time. We know that you want, and deserve,

high-quality and safe care and to be treated with dignity

and respect.

So these are our priorities. That is our commitment to

you.

The new Care Act is something you’ll start to hear more

about and brings in further assurances for you. Much of

it is turning existing policy which we already follow into

formal legislation and it also introduces new duties to local

authorities to ensure that wellbeing, dignity and choice are

at the heart of health and social care across the country.

As well as even greater rights and support for carers and a

cap on care costs in the future, at the heart of the Care Act

is ensuring a wider range of good quality services, giving

people more control to make more personalised choices

over care, meaning even better care that works for you.

Further information is on page 50.

You also deserve care which is not piecemeal and

uncoordinated between a multitude of care providers.

A radical health and care review, known as Lincolnshire

Health and Care, is looking to achieve just that, improving

joint working by integrating health and social care services.

Community neighbourhood teams could include nurses,

GPs, social workers, mental health staff and therapists,

providing round-the-clock joined up services, reducing

pressure on emergency units at hospitals.

So, despite us being in times of financial pressures

coupled with Lincolnshire’s growing elderly population, it

remains our highest priority to help the most vulnerable

members of our communities. They say prevention is

better than cure and we’re helping more people than

before receive support to keep them independent at

home for longer, avoid unnecessary hospital admissions

and bounce back more quickly from setbacks, thanks

to initiatives such as our new Wellbeing Service. More

information about the Wellbeing Service can be found on

page 14 of this Directory.

Whether you pay for your own care or not, you can

contact Lincolnshire County Council for advice. We’ll

work closely with you, and your family or carer too as we

recognise the importance of their role in ensuring the right

support to make the biggest difference to you. Whether

you can pay for your own care or not, you can contact

Lincolnshire County Council for advice, look for information

in this Directory, give us a call on 01522 782155 or visit


The County Council is responsible for the development

of a wide range of support and we are passionate about

making a real difference to the wellbeing of everyone who

needs it. Wherever possible, we will give you the ability

to choose to stay in your own home and maintain your

independence for as long as you can. We will work closely

with you and your family or carer, as we recognise the

value of their understanding on what support will make a

difference to you.

In this publication you’ll find details of what care is

available, living at home, support to carers, getting out

and about and your options for housing and care homes.

Information on financial issues and support for people with

dementia, disabilities and sensory loss are also included

along with, of course, the list of providers in our county.

I hope you find this Directory useful in helping you

make informed decisions on the choices available to you in

Lincolnshire.

Councillor Patricia Bradwell,

Executive Member

for Adult Care


Areas covered by this Directory This Directory is divided into the geographical areas indicated on this map. Care providers by areas start on the

following pages:

A15

A16

A16

A16

A16

A52

A52

A1031A17

A17

A153

A153

A631

A157

A17

A5A52

A52

A1

A15

A15

A46

A158A57

A158

Stamford

LincolnHorncastle

Coningsby

Sleaford

Grantham

Spalding

Boston

MarketDeeping

Skegness

LouthMarketRasen

Caistor

Gainsborough

NorthKesteven

Stamford

LincolnHorncastle

Coningsby

Sleaford

Grantham

Spalding

Boston

MarketDeeping

Skegness

LouthMarketRasen

Caistor

Gainsborough

NorthKesteven

Ellis Mill

Skegness Pier

A

Horncastle

Boston page 61

Gainsborough page 63

Grantham page 66

Horncastle page 67

Lincoln page 68

Louth page 71

Market Rasen page 72

North Kesteven page 74

Skegness page 75

Sleaford page 77

Spalding page 78

Stamford page 81

Care and support providers page 25 Day care and day centres page 30

· We are specially trained and wholly committed to helping people to live with dementia with dignity and compassion

· We will listen to your life story and base your care around your individual needs and preferences

· Our compassionate approach is underpinned by the Christian values of our sponsoring orders

· As a charity, our focus is on people not profits

· Homes in Boston, Bourne, Gainsborough, Grantham, Holbeach, Lincoln, Market Rasen, North Hykeham, Spalding, Spilsby and Stamford

See for yourself by calling 0800 988 8133 to book an appointment

or visit our website for more information www.osjct.co.uk

Professional care in a homely environment



How to use this Care Services Directory

Introduction

The articles in this Care Services Directory have been

compiled with contributions from Adult Care of

Lincolnshire. When the words ‘we’ and ‘us’ are used in the

Directory it means Adult Care.

Many people will use this Care Services Directory

looking for advice and information about adult social care.

The Directory aims to give an overview of all aspects of

adult care to everyone who is looking for support.

Thinking about the care or support either you or

someone else in your life will need can be daunting

and making any change in your life will require making

decisions. We try and provide the basic information and

guidance you will need about adult care in this Directory,

and give you the details of other organisations that can

help. In the first instance you can always go online to

Lincolnshire County Council’s online information service

www.lincolnshire.gov.uk/mychoicemycare or call us

on 01522 782155.

There is a lot of information in this Directory, and,

depending on your circumstances, some parts will be of

interest to you and others won’t. We have tried to think

about who will use this Directory and have set out below

the parts that we think will be of most interest to you

following the same major themes on our website


Throughout this Directory, you will find the information

you need listed under helpful sections detailed in the

contents page. Here, we have set out the parts that we

think will be of most interest to you.

If you want to remain independent in your own home

but need a little help in order to do so, you might be

interested in the sections on:

• ‘Living at Home’, starting on page 14;

• ‘Care and support providers’ starting on page 25;

• ‘Information, legal and financial issues’ for information on

paying for non-residential care and support starting on

page 51.

If you care for a relative or friend and need some extra

guidance and support, you might be interested in the

sections on:

• ‘Direct Payments’ and other self-directed support

information which starts on page 10;

• ‘Help after leaving hospital’ in the ‘What care is available?’

section on page 12;

• ‘Assessment’ information on page 13;

• ‘Do you look after someone’, on page 28, even if you

may not identify yourself as one, there is plenty of

information on the support available if you care for

someone in your life.

If you are thinking it may be time for residential care

for yourself or for someone you care for, you may be

interested in the sections below. You may also find it

useful to contact Adult Care to talk through your options,

as it is not an easy decision, via our Customer Service

Helpline on 01522 782155.

• ‘Care homes and housing options’ on page 34;

• ‘Information, financial and legal advice’ on page 51 if you

are wondering about how to fund your care or about the

inspection process for care homes;

• ‘Care homes and care homes with nursing’ listings

starting on page 61.

www.lincolnshire.gov.uk/mychoicemycare is

Lincolnshire County Council’s online information and

advice service which enables you, your family, carers and

friends, however distant, to research the options available

to you in the place where you live in Lincolnshire.

There is a wide range of information on My Choice

My Care which will help you or the person you care for

find the support and services you require to help you

lead a better quality of life. If you need help and

don’t know where to start; you can complete a short

assessment (sometimes called a ‘Community Care

Assessment’) and someone will contact you. If you are

a carer looking for support, or you have received a

personal budget and want some help with the next

steps; there are providers that can help. You can consider

a range of options that may be able to help and you

can find out about providers of different services and

contact them directly.

There is a section where you can find out about

financial costs involved in paying for your care needs,

and how much we will fund towards this. Using the new

financial calculator you will easily and quickly be able to

find the information you need to help you make your

own decisions about where to go next.

The site is designed to be simple and easy to use,

reflecting the information in this Directory. Hopefully you

will find support, equipment and services that you didn’t

realise were available to support you and enrich your

quality of life.

We hope My Choice My Care will be a valuable tool for

you in your journey in making the best choices for your

care needs. Don’t forget you can also call our Customer

Service Helpline on 01522 782155 for assistance to find

the information you need.


Further assistance in your search for care

Making sure services are good quality

Introduction continued

This Directory’s free helpline provides an independent

information and help service encompassing care and

accommodation. A personalised report can be generated

for you providing details of all home care providers, care

homes or care homes with nursing that meet your criteria.

One call to the freephone number 0800 389 2077 will

enable the service to build a profile of exactly what type

of care you’re looking for, while taking into account your

personal needs and interests.

The website: www.carechoices.co.uk allows you to

search by postcode or region for care homes, care homes

with nursing and home care providers that meet your

requirements across the country. Your search can then

be saved and emailed to others. You can also view an

electronic version of this Directory on the site and have it

read to you by using the ‘Browsealoud’ function.

Whatever your care needs, this Directory, the Care

Choices helpline and website will be able to point

you in the best direction, however you would like care

information presented.

Care and support for adults in Lincolnshire is delivered

by a variety of public, private and voluntary sector

organisations and we want them to be good quality. We

work with other agencies to make sure they do this.

Lincolnshire County Council - Adult Care

Adult Care delivers and commissions care and support,

and works in partnership with others to deliver services.

Adult Care offers an assessment of your needs and if

you meet eligibility criteria, can offer a range of care and

support services to help you stay safe and well. Adult Care

is committed to assuring the quality of its services. Our

‘Our expectations’, describes what contributes to a good

quality services. A good quality service needs to include

elements of all three sections shown in the quality circle,

for example a service is not considered good quality if it is

safe but your experience is poor.

We expect our services to provide a positive

experience meeting your personal aspirations.

You should feel able to say ‘the service treats me well’

because:

• You are treated with compassion, dignity and respect

• You are involved in decisions about your care

• You are offered a person-centred service that lets you

keep control over your own life

• You are supported to feel like part of a community.

We expect our services to be safe. You should feel able

to say ‘the service helps keep me safe’ because:

• You are protected from avoidable harm, however your

choices are respected and you are allowed the freedom

to take risks

• You are supported to manage informed risks

• Your human rights are respected

• The service meets regulatory standards.

We expect our services to be effective. You should feel

able to say ‘the service makes me feel better and allows

me to be more independent’ because:

• You are supported to achieve personal outcomes

• You are supported to remain or become as independent

as possible

• The service offers good value for

money.

Our web page provides

more detailed information

on how we assure the

quality of care and

support.

www.mychoicemycare.

org.uk/assuring-the-

qualityof-services

Tel: 01522 782155

The Care Quality Commission

The Care Quality Commission make sure that the care

provided by hospitals, dentists, ambulances, care homes

and homecare agencies meets government standards

of quality and safety. They register health and adult

social care services across England and inspect them to

check whether standards are being met. If they find that

a service isn’t meeting the national standards, they take

action to make sure it improves. www.cqc.org.uk

Tel: 03000 616161

Further information can be found on page 55.

Clinical Commissioning Groups

Clinical Commissioning Groups replaced the NHS

Lincolnshire Partnership Trust on the 31 March 2013.

The Clinical Commissioning Groups work together to >>


You’re in charge

Eligibility for care services

Personal Budgets

Making sure services are good quality continued

There are a number of services available to support you

if you need some extra support to manage day to day.

They can prevent you from going to hospital, or offer

Extra Care and support after you have been discharged.

Your needs and wishes will be paramount throughout

the process.

We use guidance from the Government to decide

which people are eligible to receive help funded by

us. From April 2014, these criteria will be set nationally

through the Care Act. Everyone who comes to us to

request help will have an assessment to determine

their eligible needs. Sometimes these assessments will

be over the phone where people have less significant

difficulties and sometimes they are carried out face-to-

face.

At the time of printing, we provide services to people

with ‘substantial’ and ‘critical’ levels of need. People who

do not meet the eligibility criteria will receive information

and advice about how their needs can be met through

services available to all in the community such as

those available through voluntary agencies or private

organisations. For example if you have short term needs,

the Wellbeing Service may be able to assist you. See

page 14 for more information about the Wellbeing

Service or contact the Customer Service Helpline on

01522 782155.

To check our current eligibility level go to

www.mychoicemycare.org.uk/more-information-

about-assessments.aspx or contact the Customer

Service Helpline on 01522 782155.

If your needs are eligible, you may be entitled to receive

a Personal Budget. This gives you full flexibility and

transparency about how best to meet your own needs.

What are Personal Budgets?

A Personal Budget is made up of the amount it would

cost to meet your agreed support needs.

This money can either be paid direct to you so that you

can arrange your own care and support or we can arrange

this for you, or a combination of the two.

A Personal Budget gives you the independence to:

• Choose and control the support that is best for you.

• Be fully involved in decisions about the help you need to

live independently.

• Support yourself in ways that suit you.

How do I get a Personal Budget?

You can only have a Personal Budget, or Direct Payment, if

you have been assessed by us as needing support to help

you to live independently and have eligible needs. An

assessment is simply a discussion with you that will help

us understand what help and support you might need.

The assessment will determine how much money you

can get for your Personal Budget. Once the amount is

agreed you can start planning how to spend it. We’ll help

you to do this by using our experience to agree a plan

which meets your support needs.

Will I manage my Personal Budget?

Once that’s established we can organise how you will

receive the money. It can be paid directly to you, to

someone else if you aren’t happy dealing with the money

>> improve the quality and delivery of services for

patients and to reduce health inequalities for people in

the area. www.lincolnshire.nhs.uk

Lincolnshire Police

Lincolnshire Police investigate criminal offences in relation

to care and support services. Their Public Protection

Officers work closely with Adult Care’s safeguarding team

to protect adults at risk of abuse.

www.lincs.police.uk

Lincolnshire County Council - Trading Standards

It is the job of Trading Standards to ensure a fair, safe

and equitable trading environment for residents and

businesses in Lincolnshire. Appropriate action in line

with their enforcement policy will be considered for any

breaches of criminal legislation or trading malpractice.

www.lincolnshire.gov.uk/residents/community-

andliving/trading-standards

Tel: 01522 782341

Introduction continued


You’re in charge continued

Personal Budgets continued

yourself, or we can arrange for a service provider to

manage it for you.

Finally, you spend the money in ways that you feel best

meets your needs. You are in control as long as you spend

the money in accordance with your plan. We’ll check with

you from time to time to make sure everything is going

OK and that you are living your life in a way that suits you.

You can choose to receive parts of your Personal Budget,

or your entire Personal Budget, in various ways:

• A Direct Payment (DP) – Lincolnshire County Council

pays you an amount of money. The money can then be

spent on solutions and services of your choice to meet

your eligible social care needs, and you are in control of

this money.

• If someone is not able to consent to a Direct Payment,

but where a Direct Payment is deemed to be in their

best interest it can be paid to a person who is suitable

through a third party agreement.

• A Managed Budget - you know how much money is

available to you and you still have choice and control to

choose but Lincolnshire County Council will arrange and

pay for your support on your behalf.

Direct Payments

Direct Payments are financial payments made to people

who have been assessed as eligible to receive support

from Lincolnshire County Council. We can make a Direct

Payment to most people who need our support,

including:

• people who have been assessed as needing community

care services (including those with Mental Health needs)

aged 16 and over, incorporating short as well as longer

term needs;

• carers over 16 for carers’ services; and

• parents of disabled children, for children’s services.

Penderels Lincolnshire

Aims to assist people with all aspects of

independent living.

Haverholme Priory Offices, Haverholme Park,

Haverholme Ewerby, Sleaford NG34 9PF

Tel: 0845 606 0331

Fax: 01526 834552

Email: [email protected]

Web: www.penderelstrust.org.uk

Why would I want Direct Payments?

Direct Payments allow more control over the decisions

that affect your life. They provide more flexibility and

choice, as you can buy appropriate support tailored to

your individual needs. Another option is for us to source

a portion of the care/support needs through services

commissioned directly by Lincolnshire County Council

and also provide a Direct Payment to arrange those

remaining services that you wish to have more control

over.

What can Direct Payments be used for?

If you receive a Direct Payment, the money is used to

arrange support to meet eligible needs. You may choose

to employ someone directly, to buy services from an

independent or voluntary sector provider or purchase

equipment to help live more independently. With Direct

Payments, people or agencies employed are accountable

to you and not to Lincolnshire County Council. Therefore,

Direct Payments enable more control, choice and

flexibility over how you plan your support to fit with your

life.

It is important that your plans meet your assessed

needs. Therefore, the money is used lawfully, and eligible

needs are met. However, there are certain items on which

these payments cannot be spent, for instance:

• on services that should be provided by Health; and

• on routine living expenditures: utility and household bills

for instance.

Most Direct Payments are made to meet regular

ongoing support needs, however they can also be made

as a single payment, for example, to purchase equipment

or a short respite break.

What do I do next?

If you are interested in Direct Payments and are currently

receiving social care support from Lincolnshire County

Council, please contact our Customer Service Helpline on

01522 782155 or Penderels Trust on 0845 606 0331 for

more information.


Supporting you to remain

independent at home

Help after leaving hospital – ‘Home Safe’

Independent Living Team – reabling you and enabling you to live at home

This section is about the guidance, support and care that

we can offer to help you stay safe at home. The following

services are designed to prevent your needs from

escalating, reduce the impact of your problems and delay

your need for ongoing care and support. If you need

to go into hospital, this section tells you about the help

available to get home safely, or if you are worried about

how you are going to cope at home.

Some services may carry a charge, please check with

the Customer Service Helpline on 01522 782155 first.

If you need help to make sure everything is ready and safe

for you to return home after hospital, our new Home Safe

service can be arranged by the hospital ward staff to take

you home. You can ask your health team more about the

service as you plan for admission.

Home Safe is a transport and resettling service for

individuals returning home from a hospital stay. Our

drivers and support staff will take you home where

you will be met by a response team member, who will

help you settle back in. As well as informing lifeline

services and your nominated family member or friend

of your return, responders will also check your heating

and switch it on if necessary, check dates on food in the

fridge, fetch any additional shopping you might need

and offer any refreshments. It is aimed at people who

do not have family or friends who are able to help, and

remains a point of contact if ongoing assistance

is required.

What is the Independent Living Team and Reablement?

Lincolnshire has a new integrated health and social care

reablement service, called the Independent Living Team

(ILT). This is provided by health and care professionals

from Lincolnshire Community Health Services (LCHS) and

Lincolnshire Partnership Foundation Trust (LPFT).

Reablement is about giving you the opportunity

and confidence to relearn and regain some of the skills

you may have lost because of poor health, disability,

following a spell in hospital or problems at home. After

events like this you can lose your confidence or worry

about your ability to cope at home again. Reablement is

a very personalised approach – the kind of support given

is tailored to your individual needs. It focuses as much

on your emotional and social needs as on your medical

needs.

The integrated Independent Living Team now also

includes physiotherapists and occupational therapists,

enabling the team to provide a wide range of support

for a short time to help you become as independent as

possible. You may need support with aspects of day to

day living such as:

• Personal care;

• Preparing meals;

• Shopping;

Rapid Response

What is the Rapid Response Team?

Lincolnshire Community Health Services NHS Trust

and Lincolnshire Partnership Foundation Trust have

come together to provide a new Rapid Response

Team for people who experience a serious exacerbation

of a health need which requires urgent clinical

attention, but not hospital admission. This team is an

important part of helping people stay safely in their

own home, and provides peace of mind for many

families.

You are usually referred to the Rapid Response Team

by your GP or the East Midlands Ambulance Service when

you have a short-term health crisis which can be safely

managed in the comfort of your home, with additional

short term support (up to 72 hours). The Rapid Response

Team is a multidisciplinary health team led by community

nurses and community psychiatric nurses, specialising in

both physical and mental health needs. They will assess

your situation, stabilise your condition, and get you

comfortable so you can recover in your own home. They

will ensure you have the necessary support and treatment

in place, and make any further referrals as necessary. This

means that you don’t have to have an unnecessary trip to

hospital.


Assessment

Independent Living Team – reabling you and enabling you to live at home continued

How we can support you to remain independent at home continued

• Teaching and practicing exercises;

• Ensuring a safe home environment;

• Finding practical solutions to support your

independence;

• Physiotherapy;

• Occupational therapy;

• Promoting community activity and social integration;

• Supporting you in your own home;

• Keeping and improving your independence and safety

in areas of daily life;

• Improve your quality of life; and

• Reduce the need for ongoing care and support.

How does the reablement service work?

Following a referral to the service, a member of the

reablement team will visit you to discuss your needs. A

member of the team will be your ‘Key Worker’ who will be

your contact throughout your reablement journey.

Together we will agree what goals we are working to

achieve. Your goals are written down in a reablement

care plan. Reablement support will take place in your own

home.

Your key worker will arrange for your care to be

delivered by the reablement support workers. They will

review your progress towards your goals, oversee your

care and agree the right time for discharge from the

service.

What happens when your reablement ends?

At the end of reablement your key worker will assess your

ongoing needs. If you still need continued support we will

discuss this with you and if appropriate, refer you for an

assessment.

Assessment

If you have been through a period of reablement, and

require ongoing support, we will work with you to

assess your needs. Even if you haven’t been through

the reablement process we can provide you with an

assessment.

An assessment is simply a discussion with you that will

help us understand what help and support you might

need coping with life on a day to day basis and living

independently in your own home.

Where does it take place?

It usually involves a chat over the phone, or in your own

home and we’re very happy if you have a friend, relative or

carer with you. If you are in hospital, we’ll come and talk to

you before you are discharged to see about any help you

might need in the home whilst you are recovering. The

assessment is a two way conversation. We’ll ask you to tell

us information about yourself and you can tell us how you

think we can help and support you. We might also ask the

opinion of other professionals who know and work with

you, like your doctor, but we will only do this with your

permission. We will also take account of the needs of your

family or carer and assess them separately if they ask us to.

Remember we are only coming to see you to

understand how you are coping day to day and how we

might help to improve your quality of life.

How quickly will this happen?

If your situation is very urgent and you are in a crisis or

at serious risk of harm, we will aim to see you within

24 hours. If your carer is finding it very difficult to cope,

we will try to see you within seven days. In any other

circumstances it will be within 28 days of you asking for

the assessment.

What about confidentiality?

We respect your privacy at all times. Any information you

give us will be treated as confidential and will only be

shared with anybody else involved in your care with your

permission - other than in exceptional circumstances

where the law says we must show it to someone else.

Will I be able to get help?

After the assessment we will identify and agree your

needs with you and discuss the help and support

available to meet them, according to the seriousness of

your situation. There may be a charge for services; the

amount will depend on your capital and income. We

will always give you full information before a service is

provided.

If you are eligible for help from Adult Care we will aim

to arrange this within seven days of the assessment being

carried out. If you are not eligible for help, we will still give

you information and advice on other services that are

available to help you to continue to live independently

and to maintain your quality of life.

If you are not happy with the outcome of the

assessment you can ask us to look at your situation

again with you and if you are still not happy you can

get in touch with us to make a comment, suggestion or

complaint. Further information about this is on page 49.


Lincolnshire Wellbeing Service

Living at home

There are many different forms of support that can enable

you to remain in your home for as long as possible ranging

from equipment to people who can come in to support

you in your own home. Starting with the Wellbeing

Service below, there are many ways in which you can

help yourself if you are living at home. Be it accessing the

support you need directly yourself on www.lincolnshire.

gov.uk/mychoicemycare or the contacts below.

How can the Wellbeing Service help me to live at home?

The Wellbeing Service is available to anyone over 18 who

needs some assistance following certain triggers - such as

recent hospitalisation, bereavement or a fall in the home.

It aims to help you live independently at home with the

help of personalised support and assistive technology, so

you can enjoy and achieve a safe and healthy lifestyle.

Many parts of the service will be available to you free of

charge, and some of the service is chargeable. Even if you

don’t meet the eligibility criteria you will still be able to

have a free assessment of your needs.

The service includes:

1. Personal Support involving:

- A holistic assessment of your needs and support

networks.

- The development of an individual support plan,

tailored precisely to meet your needs.

- Up to six weeks of targeted support to find solutions

to the needs identified on your support plan.

- A single point of contact to access relevant advice and

support.

- Co-ordination of a variety of organisations to ensure

you have the help you need to live independently at

home.

2. Access to Simple Aids for Daily Living

- Supply and installation of low cost equipment such

as key safes, raised toilet seats, bath and shower seats

and chair raisers.

3. Minor Adaptations

- Undertake minor adaptations including supply

and fitting of grab rails, hand rails, banister rails and

alterations to steps.

4. Telecare Services

- Installation of Telecare equipment linked to a 24 hour

monitoring centre, helping you to live independently

at home but safe in the knowledge that help can be

summoned quickly when needed. This may be from

a family member, friend, the Wellbeing Response

service (if you have subscribed to it, see adjacent) or if

necessary, the emergency services.

- Monitoring of the Telecare equipment through a

range of sensors that can be worn (for example, a

pendant round your neck), or placed in your home.

The sensors can alert the monitoring centre 24 hours a

day. The system works through a base unit connecting

you to the monitoring centre via your phone line.

5. Wellbeing Response - Stay Safe

- The Wellbeing Response service is called ‘Stay Safe’.

It is delivered alongside the Telecare services and

available 24 hours a day, seven days a week. If you

activate your alarm, the service will either contact your

nominated person or one of our trained responders,

based throughout the county, who will attend to you

in your home.

6. Home from Hospital - Home Safe

- Home Safe is a transport and resettling service for

individuals returning home from hospital. Our drivers

and support staff will take you home where you

would be met by a member of the response team

member who would help settle you back in. As well

as informing lifeline services and your nominated

family member or friend of your return, responders

will check your heating, check dates on food in the

fridge, fetch any shopping you might need and offer

refreshments. Further information is on page 12.

How can I access the Wellbeing Service in my area?

The Wellbeing Service can be accessed via a dedicated

team at Lincolnshire County Council’s Customer Service

Helpline on 01522 782140, Monday - Friday between

9am and 5pm.

Lincolnshire Independent Living Partnership provides

the Wellbeing Service in West Lindsey, Lincoln, South

Kesteven, South Holland and Boston.

East Lindsey District Council provides the Wellbeing

Service in East Lindsey. See www.e-lindsey.gov.uk/

wellbeingservice and contact the same telephone

number above.

North Kesteven District Council provides the Wellbeing

Service in North Kesteven. See www.n-kesteven.gov.

uk/residents/housing/support-and-independence/

wellbeing-service and contact the same telephone

number as above.


Living life well with a long term condition - a guide to Telecare and Telehealth

What kind of services are available?

Living at home continued

Telecare and Telehealth services use technology to help

you live more independently at home. They include

personal alarms and health-monitoring devices.

Telecare and Telehealth services are especially helpful

for people with long-term conditions, as they can give

you and your relatives peace of mind that you’re safe in

your own home and that your health is stable, without

you having to make regular visits to your doctor’s surgery.

They can also help you live independently in your own

home for longer, so you can avoid a hospital stay.

Telecare

Telecare is a system of wireless sensors placed around

the home, or that can be worn (such as a pendent or

wristwatch), which immediately detect risks such as

fires, floods or falls, and more. The moment a risk is

detected, an alert is sent to a Telecare monitoring centre,

summoning instant help 24 hours a day, 365 days a year.

It can help you remain independent and feel safer in

your own home, safe in the knowledge that help can be

summoned quickly. This may be from a family member,

friend, or if necessary, a member of the emergency

services.

Telecare in Lincolnshire can now be accessed through

the new Wellbeing Service. In the event of an urgent need

for help, a response can also be provided by our new

Wellbeing Response Team, part of the Wellbeing Service.

Rapid Responders can visit a person after an alarm has

been raised to the monitoring centre. Sometimes people

do not have family or friends nearby or able to respond

when a visit is needed. The Rapid Responder teams visit

as a family responder would visit, to check everything is

all right, provide reassurance and get any further help

needed. There is a charge for this optional service.

Who can Telecare help?

Telecare can help people who:

• are at risk of falls;

• are vulnerable due to reduced mobility or a disability;

• have a carer who may need support;

• have memory problems including dementia;

• have long term health conditions such as epilepsy,

dementia and multiple sclerosis;

• have a learning disability and want to be more

independent;

• are starting to leave their home at inappropriate times; or

• have recently been discharged from hospital.

Are there any charges for Telecare?

There is a charge for using Telecare services. You can

rent or buy equipment. Some people may be entitled to

financial assistance if they are assessed as having eligible

needs. You do not have to be eligible for Adult Care to

benefit from Telecare services.

To find out more about Telecare and see if it

would help, please contact the dedicated Wellbeing

team at the Customer Service Helpline on 01522

781400. Alternatively, if you have a health or social

care practitioner, you can discuss using Telecare and

Telehealth with them.

You can also explore more about what Telecare and

Telehealth can offer you and your family on our website

www.lincstelecare.co.uk or via www.nhs.uk and search

for ‘Telecare’ or ‘Telehealth’.

Telehealth

Telehealth equipment monitors your health in your own

home. It can be particularly useful in the management of

long term health conditions such as Chronic Obstructive

Pulmonary Disease (COPD), Chronic Heart Failure (CHF),

Diabetes and Epilepsy.

Telehealth can be equipment to measure your blood

pressure, blood glucose levels or your weight. This can

reduce the number of visits you make to your GP and

unplanned visits to the hospital. You’re taught how

to do the tests on yourself and the measurements are

automatically transmitted to your doctor or nurse, who

can then see the information without you having to leave

home. They can let you know if they have any concerns.

Telehealth can support your independence and

wellbeing, letting you manage your long-term condition

better.

Who can use Telehealth?

Being diagnosed with a long-term health condition can

have a huge impact on your life. Often the symptoms

are just one of the things that affect your health - many

people also lose their self-confidence and grow anxious

when they think their condition is growing worse.

If you are living with a long-term condition, or caring

for someone who is, Telehealth may be able to assist.

Telehealth is proven to assist with people living with a

long-term illness, such as heart and lung conditions, to

take control and regain their independence.

How does Telehealth work?

In Lincolnshire, we use a simple Telehealth monitoring

system called ‘Flo’. Flo can send reminders to your >>



>> mobile phone of any actions you need to take. For

example you may need to provide blood sugar or blood

pressure readings, and send the information directly back

to ‘Flo’.

What are the benefits of Telehealth?

It saves you having to make arrangements to visit the

nurse/doctor’s surgery just for readings to be taken.

• It allows you to take readings when you are ready and

comfortable.

• It doesn’t matter if you are at home. Staying with family,

working or on holiday - you can still get a reminder and

send a text to Flo.

• Flo will remind you of actions you need to take.

• Flo will record all the details so when you next see

your health adviser they can see how you have been

managing your health.

How does Flo help health specialists?

Your health specialist - usually a nurse or doctor, wants to

know you are getting better and that in between seeing

them you are following their advice and it’s helping you.

Sometimes it’s hard for patients to get into a surgery, so

if your nurse or doctor can see reports from Flo regularly,

it helps them know you are taking care of yourself.

Cost: Using Simple TeleHealth is free, even the text

messages to help you keep in control of your health.

How to get in touch

Contact your own health or social care professional

to see if Telehealth can help you. Or contact the

Telecare team for general information.

Tel: 01522 554040

Web: www.lincstelecare.co.uk

Or visit: www.nhs.uk and search for ‘Telehealth’

What kind of services are available? continued

Integrated Community Equipment Service (ICES)

The Integrated Community Equipment Service (ICES)

provides short and long term loans of equipment, ranging

from simple walking aids, through to larger and more

complex items such as pressure relieving mattresses and

hoists. Equipment may also be designed to help you or

to assist carers with the safer delivery of care. The service

can also include installation, servicing and maintenance

depending on the type of equipment specified.

Assessments of your equipment needs and the

ordering of items are carried out by practitioners such as

occupational therapists, social workers, physiotherapists,

nurses or other health/social care professionals.

Common items of equipment are held within a central

warehouse. We have a targeted delivery timescale to

deliver the equipment to the service user within five

working days after the order is placed. Technicians are

trained to unpack and remove any transit packaging

to enable the item to be used. Occasionally, complex

equipment may require setting up and the health or

social care professional will provide some training and

demonstrate to the service user and carer how to use the

equipment.

As the service is a loan service there are facilities in

place to return ‘no longer’ required items. To arrange

return of items please call 0845 121 2031 to speak to

someone who can help you.

Every effort is made to refurbish equipment to allow it

to be recycled for re-issue to someone else. This reduces

our costs and helps preserve our environment. Whilst

every effort is made to collect items within 10 full working

days after the request is logged, priority is given to

deliveries.

Lincolnshire’s ICES service is a partnership between the

County Council, NHS Lincolnshire (Primary Care Trust),

Lincolnshire Partnership NHS Foundation Trust and the

United Lincolnshire Hospital Trust.



Occupational therapy

Getting help in your home

Occupational therapists can help you lead a more

productive, active, and independent life using a variety of

methods, including the use of adaptive equipment. They

can assess your home for hazards and point out things

that contribute to falls.

Visiting you at home, an occupational therapist will

be able to suggest adaptations that will improve your

mobility. Perhaps handrails up stairs would be useful?

Would a ramp up to your front door help if you are in a

wheelchair?

Alternatively, we can help you find equipment and

advice to stay independent at home. You can use our

supported self-assessment tool at www.lincolnshire.

gov.uk/mychoicemycare

We also have Smart Care clinics which can offer you a

friendly equipment assessment and advice service. For

more information please contact the Customer Service


Major alterations such as fitting a downstairs bathroom

or widening doorways could be paid for with a Disabled

Facilities Grant (DFG).

An occupational therapist will talk you through any

new equipment you may be given, as well as help you

apply for funding for major adaptations, if you need

them. To start the ball rolling, contact us and explain

your circumstances. An assessment of your needs will

determine whether an occupational therapist will be the

best person to help and what charges (if any) you can

expect.

You may need some more help to live at home

independently. Care and support providers can offer a

range of different services which may include:

• Home care - help with personal care such as washing

and dressing;

• Ready-made meals - usually supplied frozen to reheat

yourself;

• Day services - available in care homes or community

centres;

• Respite care - residential care or care provided in your

own home to give you or your carer a break;

• Housing adaptations - we can provide information about

equipment and adaptations to make it easier for you to

continue to live in your own home;

• Direct Payments - this scheme allows you to buy in the

care you need for daily independent living;

• Supported housing or Extra Care housing – provided by

your district or borough council and the independent

sector.

Preparing meals

Community Meals, often known as ‘meals on wheels’, can

help ensure that people receive proper nutrition on a

daily basis, whatever their circumstances.

If you are aged 18 and over and unable to prepare and

cook one hot meal a day, having your meals delivered

could help make life easier. You made need this service

due to a permanent situation such as sight loss, a physical

or learning disability, illness or a temporary situation such

as recovering after a stay in hospital, to help you maintain

your independence and quality of life.

A Country Kitchen is a meals on wheels service that

provides hot, healthy and nutritious food to your door

every day. They already provide meals for Age UK and can

provide them for people who need them in the Spalding

and South Holland area. The Lincolnshire Kitchen is a

meals on wheels service that also provides locally sourced

hot food and even a sandwich supper to your door in the

North Kesteven area.

Useful contact

A Country Kitchen (Sleaford, Spalding, Holbeach,

Boston, Long Sutton, Sutton Bridge, Kings Lynn and

surrounding villages) Minerva House, University of

Lincoln - Holbeach Campus, Holbeach Technology

Park, Park Road, Holbeach PE12 7PT

Tel: 01406 425242 6.30am – 11.00am

or Mobile: 07979 500162 anytime


If you or the person you care for find it difficult to get to

the supermarket, Wiltshire Farm Foods offer a range of

250 frozen meals and desserts, developed by their team

to give you a well-balanced, nutritious daily diet. Their

meals can be cooked in a few minutes from the freezer in

your microwave or oven making it easier for you to enjoy

meals.

Wiltshire Farm Foods

Lincoln House, Gibson Road, Caenby Corner Estate,

Hemswell Cliff, Lincs DN21 9QT

Phone: 01427 666130

www.wiltshirefarmfoods.com >>

More residents in Lincolnshire are being given the opportunity to live safely in their own homes for longer thanks to a pioneering new service designed to promote wellbeing and independence. The Lincolnshire Wellbeing Service, established on 1st April 2014, is being delivered by Lincs Independent Living Partnership (LILP) on behalf of Lincolnshire County Council (LCC).

Four local charities involved in the partnership; Age UK Lincoln, Boston Mayflower Housing, Lincolnshire Home Improvement Agency and LACE Housing are working together to ensure ease of access to preventative care and support services. With the help of community based support and assistive technology, the Lincolnshire Wellbeing Service aims to provide more integrated, high quality support through a joined up approach.

Residents can access a range of services including personalised support involving a holistic

assessment of needs and up to six weeks of tailored support; simple aids for daily living such as key safes, raised toilet seats, bath/shower seats and chair raisers and minor adaptations such as grab, hand and banister rails and alterations to steps.

The service also delivers TeleCare installations with equipment linked to a 24 hour monitoring service and Rapid Response including Home Safe, a transport and resettling service for patients returning home from a stay in hospital or residential care.

The Wellbeing Service is available to any resident in Lincolnshire, aged over 18 and those meeting certain triggers such as recent hospitalisation, bereavement, or a fall in the home will be able to access many parts of the service free of charge. However, even if an individual does not meet the eligibility criteria they will still be entitled to a free assessment of their needs.

The Wellbeing Service can be accessed via a dedicated team at LCC’s Customer Service Centre open Monday to Friday between 9am and 5pm. Individuals can make a referral for themselves by calling 01522 782140 or this can be done on their behalf. Trained advisers will complete a short eligibility check over the phone and send a referral to the Wellbeing Service, who will arrange a face-to-face assessment.

The Lincolnshire Wellbeing Service covers five of the seven districts in the county, although the Home Safe element covers all seven districts. In East Lindsey and North Kesteven districts, similar Wellbeing services are available and can be accessed via the same telephone number.

Independent Living in Lincolnshire

Supporting you to keep living independently at home

DELIVERING THE WELLBEING SERVICE

Delivered by:

STRONGER TOGETHER


Getting help in your home continued


Care Services Our Personal Care Services provides people with care and support to enable them to maintain

independent lives at home with dignity and respect.

Our services includes: • Dressing and undressing • Washing, bathing, shaving and oral hygiene

• Toileting and continence care • Getting in or out of bed • Eating and drinking • Assisting with medication

• Sitting Services including overnight stays

For more information about the services we provide contact us on 01522 696000 or visit www.ageuk.org/lincoln

Other Services include: Sitting Service • Hospital Discharge • Lifestyle Service • Help in the Home Domestic Support • Gardening

Handyman Service • Lifestyle & Key Safes • Volunteering • Park Street Activity Centre • Information & Advice Insurance • Eccleshare & Ruckland Court Social Outreach Centres • Wellbeing Service • Carers Support Services

Personal CareService

Personal CareService

>> Home care

Home care is practical help with your personal care

which can be provided in your own home, to enable

you to remain independent for as long as possible and

improve your quality of life. This is usually help with day

to day personal tasks, which could include getting up,

dressing, and washing, going to bed or help with eating.

The service may also be able to help you to contact other

agencies who can assist you with other special needs

which have been identified in your support plan. This may

include laundry, shopping, household chores, preparing

meals or collecting a pension.

If you are an older person who is in need of assistance

with everyday tasks, or have a physical or sensory

disability, learning disability or a mental illness, then Adult

Care can arrange for help at home. The amount and type

of support you receive each week depends upon what

you and the carer decide following an assessment of your

needs. Regardless of whether you are paying for your

own care or not, you have freedom of choice of who you

choose.

Please note that home care services are chargeable.

You will be offered a financial assessment to ensure you

are not asked to contribute more than you can afford,

and some people pay nothing. However if you have more

than £23,250 in savings you will be asked to pay the full

or maximum cost of your home care services. Further

information on paying for care can be found on page 51.

Figures mentioned here may change over the life of this

Directory.

For further help and information, call this Directory’s

independent helpline: 0800 389 2077. You can see a list

of Lincolnshire’s care and support providers on page 25.



Help in your home with maintenance and gardening

Adapting your home

Lincolnshire Home Improvement Agency is an award-

winning local charity which helps older people and

people with disabilities to live independently and safely in

their own homes. The service helps to ensure your home

is accessible, secure and comfortable. You may find your

mobility decreasing or be having trouble maintaining

your property and the Agency may be able to help you

to improve security, ease of access and undertake repairs

and improvements.

If you have a permanent disability and need an

adaptation to your home to help you stay independent,

you may qualify for a grant from your district council. Our

occupational therapy service will be able to provide you

with more information - Tel: 01522 782155.

If you can’t afford the cost of repairs and improvements,

the Lincolnshire Home Improvement Agency (LHIA)

will help you to look at other options. They may be able

to help you source the funding for the work, which

may include a grant from a charitable foundation or

local authority, an insurance claim, a loan or a lifetime

mortgage (often known as ‘equity release’).

Gardening and Handyman Scheme (Lincoln area) – If

you are aged 50 and over and need help with gardening

and maintenance of your property then contact Age

UK Lincoln’s Handy Help Service. They can give you

information about local tradesmen who may be able to

help you. They also provide a minor repair service, for

example help with fitting door bells, locks and safety

devices, replace light bulbs, smoke alarm batteries etc.

There is an hourly charge for this service.

Handy Person Scheme – LHIA offers a handy person

scheme to tackle small jobs in the home for older people

and those with a disability, across the county. This could

be anything as small as minor plumbing jobs or fitting a

grab rail or banister to offer extra support for the mobility

impaired. They may be able to offer assistance with costs

depending on individual circumstances.

Housing Options Advice Scheme – Sometimes homes

can be adapted to improve access and security, but other

times it simply isn’t possible due to either the changing

circumstances of the resident or the property itself. In

this case, the LHIA can advise on finding alternative

accommodation with superior accessibility and security

and will help you make a reasoned decision about

whether moving home may be the best option to retain

your independence.

Trusted Tradesman Scheme – It’s important to have

trustworthy and reputable people working on your

home. LHIA runs a trusted tradesman scheme where

every member is vetted to ensure they operate in a legal,

decent, honest and fair way. They share their information

with the Police and Lincolnshire Trading Standards.

For more information about Lincolnshire Home

Improvement Agency, home adaptations and

improvements, or choosing a tradesman, call their

friendly team on 01522 516300 or email

[email protected].

Sutton-on-Sea

Our services include:� Live In Care� Personal Care � Domestic care � Companionship � Escorting to appointments/ social activities � Short breaks and Respite care � Holiday care � Home from hospital

10 Swinegate Grantham NG31 6RJ

Contact us:e: [email protected]: 01476 574353 www.homecaregrantham.com

Available from 30 minutes to 24 hours a day, 7 days a week

KINGS COURT NURSING HOMEChurch Street, Grantham NG31 6RR

� Local shops nearby� Close to public transport� Minibus or other transport is available� Lift and Wheelchair access� Television point in own room� In house chef catering for all diets�

� Full activities and outgoings programme

Kings Court Nursing Home is a family run purpose built Nursing home and Residential home which has built up a strong reputation across the county for providing high standards of client satisfaction.

We specialise in delivering top quality care to the people living in our comfortable, secure and happy home environment. We believe in treating everyone as individuals, listening to their feedback, and ensuring every day is thoroughly enjoyable.

TH

E

N U R S I N G H O M E

Cingsourt

Tel: 01476 576928 Fax: 01476 576927 Email: [email protected]

www.kingscourtnursinghome.com

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information 23

How can you contact the agency in an emergency or

outside offi ce hours?

1

2

3

How hard or easy would it be to make a complaint and

how are things then put right?

1

2

3

If this is a private contract ask for a copy of the agency’s

contract terms and read these carefully with someone

you trust. Get as much help as you can going over it

and ask any questions you may have before signing

anything. The Citizens Advice Bureau or Age UK

(sometimes called Age Concern in some areas) can

help with this. What training or support does the agency

give to its workers?

1

2

3

Notes:

What experience does the agency have in your particular

fi eld of need? Can they supply references for you to check?

1

2

3

Home care agencies providing personal care, must be

registered and inspected by the Care Quality

Commission. Ask to see a copy of their registration

certifi cate.

1

2

3

How long has the agency been operating?

1

2

3

How many care workers would the agency assign to care

for you and would you see the same one every day? If

not, how does the staff rota operate and what happens if

your carer goes on holiday or is sick? Will you be notifi ed

in advance that a diff erent care worker will be attending?

Can you choose the care worker looking after you?

1

2

3

© 2014/15 Care Choices LtdHome care checklist

Agencies

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you

build up a picture of how your care needs will be met in your own home.

People arranging and funding their own care either privately or through a Direct Payment or Personal Budget are able to

choose their own care worker or care agency.

Agency 1

Agency 2

Agency 3

£ p/h

£ p/h

£ p/h

D P AAAP AP AD D PPP DDD PD P AAAAAAAA“Your Local

care provider on duty 24 hours a

day, Every Day!”

Telephone: 01775 630411

Direct Personnel Agency Ltd. provide

nurses and healthcare assistants across

Lincolnshire and North Cambridgeshire.

Specialist trained staff work within the

differing areas of our care provision.

Temporary cover to Nursing and Residential Homes. Community Domiciliary Care Supported Living Working with physical and learning disabilities Palliative CareRespite CoverLive in CareDementia Care

Our Person Centered service ensures our

clients are in charge of their care and are

involved with the planning and the way

their care is delivered.

We strive to maintain a high level of

service through training and the

dedication of our staff.

DPA Ltd is registered with

companies house and the

Care Quality Commission.

Supporting the generations

Advertisers are highlighted

25

Lincolnshire Care Association member - see page 55

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism

MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Service User

Bands

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Care and support providers

1-2-1 COMMUNITY CARE

Skegness Tel: 01754 763037 OP D PD MH YA

ABBEYGATE COMMUNITY CARE

Crowland Tel: 01733 211429 OP

ACTION FOR CHILDREN DISABILITY LINCOLNSHIRE

Lincoln Tel: 01522 546516 PD LDA SI

ACTION HOMECARE

Long Sutton Tel: 01406 365793 OP D MH

AD VOYAGE (DCA) (LINCS)

Sleaford Tel: 01529 488996 OP D PD LDA SI YA

AGE UK LINCOLN Advert page 20

Lincoln Tel: 01522 696000 OP D PD MH SI YA

ALLIED HEALTHCARE

Gainsborough Tel: 01427 679664 OP D PD LDA MH SI YA ADGrantham Tel: 01707 254503 OP D PD LDA MH SILincoln Tel: 01522 753290 OP D PD LDA MH SI YA ADSpalding Tel: 01775 723210 OP D PD LDA MH SI YA AD

ALLWAYS CARE COMMUNITY SUPPORT AGENCY

Skegness Tel: 01754 612720 OP D PD LDA MH SI

AMBASSADOR HOMECARE LIMITED

Lincoln Tel: 01522 528455 OP D PD YA

AMBER CARE

Market Rasen Tel: 0759 000 363 OP D PD LDA MH SI YA

AMBITIONS PERSONNEL CARE


AN DARACH CARE

Swinderby Tel: 01522 869008 LDA YA

ANGLIA COMMUNITY SUPPORT LTD

Spalding Tel: 01406 362529 OP D PD SI YA

AUTISM CARE COMMUNITY SERVICES

Lincoln Tel: 01526 322444 LDA

BEECHES, THE

Louth Tel: 01507 603862 OP

BLUEBIRD CARE (PETERBOROUGH & RUTLAND)

Stamford Tel: 01780 480881 OP D PD YA

BLUEBIRD CARE LINCOLN

Lincoln Tel: 01522 538656 OP D PD SI YA

BOULTHAM PARK

Lincoln Tel: 01507 478482 PD LDA SI YA

BOURNE (MENCAP HOUSING AND SUPPORT)

Bourne Tel: 01778 423726 LDA

BSPOKE SOCIAL CARE

Lincoln Tel: 07818 044922 OP LDA MH YA

BUTTERFLIES CARE & SUPPORT LTD

Lincoln Tel: 07538 742693 OP PD LDA MH

CARE 4 U SERVICES LTD

Lincoln Tel: 01522 704504 OP D PD SI YA

CARE FIRST

Horncastle Tel: 01507 524379 OP D PD LDA MH SI YA AD

CAREWATCH (LINCOLN)

Lincoln Tel: 01522 544580 OP D PD LDA MH SI YA AD

CHARISMA SERVICES

Grantham Tel: 07791 238742 OP D PD LDA MH SI YA

CLARRIOTS HOME CARE LTD

Manby Tel: 01507 328390 OP D PD SI

COMMUNITY OPTIONS

North Hykeham Tel: 0845 004 2323 LDA

COMMUNITY SUPPORT SERVICES

Mablethorpe Tel: 01507 478482 LDA

COUNTRY COURT HOMECARE SERVICES

Market Deeping Tel: 01778 380654 OP D PD LDA MH SI YA


Advertisers are highlighted Lincolnshire Care Association member - see page 55



Service User

Bands

CRAEGMOOR SUPPORTING YOU IN LINCOLNSHIRE

Market Rasen Tel: 01472 852282 OP PD LDA MH YA

DIRECT PERSONNEL AGENCY LTD Advert page 24

Spalding Tel: 01775 630411 OP D PD LDA MH SI YA

EMETEL CARE

Skegness Tel: 07530 203026 OP D PD LDA SI YA

FIRSTPOINT HOMECARE

Boston Tel: 01205 330500 OP D PD LDA MH SI YA

FOCUSABILITY SUPPORT AND CARE SERVICES

Lincoln Tel: 01673 866703 OP D PD LDA MH SI YA

GILDER CARE LTD Advert below

Grantham Tel: 01476 978077 OP D PD

GROSVENOR HOUSE CARE HOME Advert page 36

Gainsborough Tel: 01427 616950 OP D PD YA

H2H CARE SERVICE

Lincoln Tel: 07528 114545 OP D PD LDA MH YA

HALES GROUP LTD

Bourne Tel: 01778 393723 OP D PD LDA MH SI YALincoln Tel: 01522 305338 OP D PD SI

HELPING HAND

Grantham Tel: 01476 577781 OP D PD LDA SI YA

HOME FROM HOME CARE SERVICES LTD

Spalding Tel: 01406 363686 OP D PD SI YA

HOME INSTEAD SENIOR CARE

Bourne Tel: 01778 243100 OP D PD MH SI

HOMECARE HELPLINE

Sleaford Tel: 01529 497001 OP D PD

HOUSING & CARE 21

Louth Tel: 0303 123 1252 OP YA

HOUSING AND SUPPORT SOLUTIONS – LINCOLN

Lincoln Tel: 01522 683857 LDA

HOWARDS COURT

Boston Tel: 01993 772885 LDA MH YA

LIBERTAS

Louth Tel: 01507 206666 OP MH YA

LINCOLN (MEGACARE LIMITED)

HOMECARE DCA


LINCOLNSHIRE DOMICILIARY CARE BRANCH

Bourne Tel: 01778 424241 OP PD LDA MH SI YA

LITTLE BROCKLESBY HOME CARE

Grimsby Tel: 01469 569959 OP D PD MH SI YA

MEADOWS HOMECARE SERVICE Advert page 22

Grantham Tel: 01476 574353 OP D PD SI YA

MEARS CARE


Care and support providers continued

Gilder Care LimitedGilder Care is the multiple award winning agency of choice for those who need support to live in their own homes in Grantham and the surrounding villages.

At Gilder Care, we believe that individuality is everything. This is why, when you contact us, we will listen to your needs and tailor a package of care accordingly.

GILDER CARE - YOUR PEACE OF MIND IS OUR PRIORITY

Gilder Care Limited 8-9 Withambrook Park, Londonthorpe Road, Grantham, Lincs. NG31 9ST E mail: [email protected] or telephone: 01476 978077

> PERSONAL CARE

> NUTRITIONAL CARE

> PRACTICAL CARE

> SOCIAL CARE

www.gildercare.co.uk

We offer support with:

COUNTRY SUPPORT LTD

We are a bespoke company providing a professional service to cater for people’s needs within the community.

All our staff are fully trained to a high standard.

All of our staff are DBS approved and medication trained.

We specialize in supporting all age groups with varying abilities for example people that use wheelchairs, stroke victims, the elderly and learning disabilities etc

We work in different areas of Lincolnshire which are Horncastle, Sutton-on-Sea, Spilsby, Mablethorpe and surrounding areas.

OUR SERVICES INCLUDE:• Shopping • Medication• Cleaning • Cooking• Theatre • Outings • Church • Hobbies • Companionship• All social activities

...and many more

Sarah Smalley: 01507 523926 / 07538 930409

Debbie Pollard: 01507 440941 / 07704 212851


27




Service User

Bands


MIHOMECARE BOSTON

Boston Tel: 01205 311504 OP D PD MH SI YA

MIHOMECARE GRANTHAM

Grantham Tel: 01476 512375 OP D PD MH SI YA

MIHOMECARE LOUTH

Louth Tel: 01934 643888 OP D PD MH SI YA

NAMRON CARE PROVIDER LTD

Lincoln Tel: 01522 802603 OP D LDA YA AD

NAVIGATION SUPPORT & CARE SERVICES LTD


OAK HOUSE BUSINESS CENTRE


ONE TO ONE HOMECARE (UK) LIMITED

Gainsborough Tel: 01427 668885 OP D PD LDA SI YA

PRESTIGE NURSING (SLEAFORD)

Sleaford Tel: 01529 414818 OP D PD LDA MH SI YA AD

RUSSELL GREEN CARE HOME

Woodhall Spa Tel: 01526 352879 OP D PD SI

SERVICE AND CARE UK LTD

Boston Tel: 01205 393160 OP D PD SI YA

SEVACARE


SOUTHERNWOOD HOUSE Advert page 78

Spalding Tel: 01775 760563 OP D PD YA

SUNNY VIEW HOME CARE

Skegness Tel: 01754 762795 OP D PD LDA MH SI YA

SUTTON LODGE HOME SUPPORT

Mablethorpe Tel: 01507 441800 OP D PD

THERA EAST

Grantham Tel: 0300 303 1253 LDA

THERA EAST ANGLIA


THERA EAST MIDLANDS


THERA NORTH


THERA SOUTH WEST


THERA WEST


TOTAL HOME CARE SOLUTIONS LIMITED LINCOLN

Spalding Tel: 01775 718661 OP PD LDA MH SI YA

TOWN AND COUNTRY CARE

Boston Tel: 01206 368449 OP YA

TRUST HEADQUARTERS

Sleaford Tel: 01529 222220 OP D PD MH YA

VOYAGE 1 LIMITED

Market Deeping Tel: 01778 342091 OP D PD LDA MH SI YA

WALNUT CARE AT HOME

Boston Tel: 01205 280101 OP D PD LDA SI

WITHAM VALLEY CARE GROUP DCA

Norton Disney Tel: 01522 789776 LDA

Care and support providers continued


Do you look after someone? We’re here to support you

Find more information to support you on the carers’ pages on: www.lincolnshire.gov.uk/carers

The Lincolnshire Carers, Young Carers’ Partnership, Carers’

Team and a range of Carers’ Support Services are here to

help unpaid carers across Lincolnshire in their caring role.

If you are an unpaid carer living in Lincolnshire there

are seven important things you should know about:

A cuppa and a chat, a Carer’s Assessment

It can be difficult to recognise yourself as a carer; you

might think you’re just being a good friend, neighbour

or spouse and are ‘just doing your job’. But in reality,

being a carer can be difficult and lonely at times, and so a

good place to start is with a Carer’s Assessment. This is an

opportunity to share your feelings/experience as a carer

with a dedicated person who can help you to guide you

towards the help and support you are entitled to.

Carers’ Emergency Plan - giving you and the person

you care for, peace of mind

What would happen to your loved one if you were unable

to care? Your free Emergency Plan is created by you and

provides detailed instruction for others to follow in an

emergency situation, giving you peace of mind.

Carer’s Information Pack

This is an excellent information source on many subjects

relevant to carers, and includes a Carer’s Journal to record

your dealings with professionals, and allows you to log

your issues and emotions.

How can the Carers’ Team help me?

We recognise that caring can have a major impact on

your life and having help and support throughout can

make your caring role easier. The Team is made up of a

range of dedicated support workers who will endeavour

to help and support you through the challenges you

face as a carer.

Tel: 01522 782224 (8am – 6pm, Monday – Friday)

Tel: 01522 782333 (6pm – 8am including weekends)


Customer Service Helpline, Waterside South,

Lincoln LN5 7JN

Carers’ newsletter

This bi-monthly newsletter is full of carers’ experiences,

stories, news and events. Including advice and fun

content, it aims to inform and entertain carers across

Lincolnshire. Created and edited by a group of carers

who meet monthly, it is a great way to keep in touch with

carers’ issues and be linked into the Carers’ Partnership.

You can send in your stories and experiences too.

Carers’ Support Groups and Carers’ Partnership

Many support groups, carer organisations and charities

are working to support carers in Lincolnshire. The

Lincolnshire Carers and Young Carers’ Partnership work

together with organisations and carers to improve

services and support in the County.

Carers’ Champions, Ambassadors and

Supporters Scheme

The scheme is always looking for Carer Champions and

Ambassadors to help guide carers to the right support,

and raise awareness of carers. Together, the scheme is

shaping services, information and training for family carers

and professionals. Ambassadors help shape and influence

carers’ services.

Be part of a ‘Community That Cares’

Anyone can join the Lincolnshire Carers and Young

Carers’ Partnership and be involved as little or as much

as you wish. If you would like to find out more about the

Partnership, please contact:

Lincolnshire Carers and Young Carers’

Partnership Ltd

Commerce House, Outer Circle Road,

Lincoln LN2 4HY

Tel: 01522 846911


Web: www.lincolnshire.gov.uk/lcycp


Young Carers Count

A young carer is anyone under the age of 18 whose life

is in some way restricted because of the need to take

responsibility for the care of someone who is ill, has a

disability, is experiencing mental distress, or is affected by

substance misuse.

Young carers are not always recognised, but may in

fact be helping care for an adult who is using this Care

Services Directory.

That help may be shopping, making meals, doing the

laundry or nursing care such as giving medication or

lifting someone up and down stairs or in and out of bed.

Support for young carers and young adult carers

Lincolnshire County Council commissions Spurgeons to

provide a support service for young carers and young

adult carers aged up to 25 years. Services include:

• Free, confidential one-to-one support;

• Information and advice, including about the condition of

the person cared for;

• Access to counselling and other services;

• Getting help for the person being cared for;

• Someone to speak to professionals (such as schools and

health workers) on your behalf;

• Breaks and activities;

• Support groups;

• Getting involved in the Young Carers Partnership;

• Working with schools and colleges to improve

awareness and support; and

• Healthy Schools Young Carers Award.

For more information and referrals:

Lincolnshire Young Carers Count

Spurgeons

Unit 4, 1-2 North End, Swineshead, Boston,

Lincs PE20 3LR

Tel: 01205 331322


Web: www.spurgeonsyc.org

Carers Connect - a Virtual Carers Centre

The Virtual Carers Centre means it can support you,

wherever you are in the county. The Centre is funded by

Lincolnshire County Council to give you the emotional

and practical support you may need to sustain the caring

role in a way that is right for you. Staff understand the

demands of caring and will make sure you know about all

the help that is available. Face-to-face carers’ assessments

and follow-on support are available.

Regular courses for carers including Dementia

Awareness, First Aid, Moving and Handling and much

more are offered. The Centre can help you get back into

employment, and find ways for you to take a break. Many

carers find the support groups valuable, meeting others

in similar circumstances, providing mutual support and

social contact.

The Centre supports unpaid carers across the county

by supporting carer groups across the county to promote

mutual support, social contact and access to services

and provide a specialist Carers’ Benefits Advice service to

carers across Lincolnshire ensuring you and the person

you care for are getting the right amount of benefits.

The Centre also offers a dedicated Macmillan Palliative

Carers service, providing emotional and practical support

for carers who are looking after someone at the end of

their life.

Carers Connect

Age UK, 36 Park Street, Lincoln LN1 1UQ

Tel: 01522 696000


Web: www.carersconnect.me

Rethink - specialist mental health support for carers

Rethink offer a range of specialist support to families

caring for someone with mental ill health and dementia.

They offer face to face carers assessments, carers support

groups and a range of events. Rethink also offer a range

of courses for carers that increase knowledge and

understanding about mental health conditions, as well as

promoting strategies for carer coping and resilience. You

can contact Rethink by contacting the Carers’ Team above.

Trusted Assessors

The Centre also has a network of Trusted Assessors from

a range of third sector organisations that are experts

in their field. These are trusted organisations that are

commissioned to offer some additional support to carers.

They include the South Lincolnshire Blind Society, St.

Barnabas, Sensory Impairment Services (SILC), Stroke

Association and Positive Health.

You can request a Carer’s Assessment from one of

them by contacting the Carers’ Team above.

Do you look after someone? We’re here to support you continued




Service User

Bands

Day opportunities and day care

Getting out and about

Day care and Day Centres

ABBEYGATE REST HOME

Crowland Tel: 01733 211429 OP ADDERLEY HOUSE LTD

Spalding Tel: 01406 364918 OP

ADULTS SUPPORTING ADULTS

Sleaford Tel: 01529 416270 OP D PD LDA MH SI YA AGE UK BOSTON & SOUTH HOLLAND

Boston Tel: 01205 364161 OP

We know that life is not easy when you are stuck at home

all day, particularly if you need a little extra support.

Getting out, taking part in leisure activities and

socialising with friends can make all the difference.

Day opportunities

By ‘day opportunities’ we mean the things or activities

people may want to do during the day. This covers all

opportunities for people whether it be in the day, evening

or at the weekend. We used to call this day services and/

or day care.

We want you to have more choice and control about

what you do during the day. Personalisation will enable

you to make such choices and control the services you

choose to receive.

Whilst the list below focuses on traditional buildings-

based day centres, you may prefer support to do things

in your community. You are able to use your Personal

Budget to buy support directly from a care and support

provider to help you to do the things you most enjoy.

We may be able to help you to develop such

opportunities and tell you what alternatives may be

available in your area.

Day care is a popular service offered to people who

need some help with personal or practical care and are

unable to get out and about by themselves.

Day care is usually available in a resource centre,

community building or a residential home and offers

more support than an ordinary day centre can provide.

Professional caring staff can support you with personal

care, such as going to the toilet, reminding you to take

medication or help with washing or bathing. You may

also be able to have a hot meal and drinks during the day

and a chance to socialise and to take part in a number of

activities.

Day opportunities often provide valuable help in

sustaining independence for people. They are provided

in a variety of locations including care homes, specially

adapted premises and purpose built centres or in the

community. These services aim to help you retain

independence in your own home, live healthily and

sometimes give a break to a carer or family member who

is helping to support you.

Some services may be specialised, catering for

example for people with dementia, or other high

dependency needs. In all cases, good day services

should provide a stimulating environment able to

address individual needs, including physical or mental

frailty and still be met through a Personal Budget. To

find out more about whether a Direct Payment could

help you access these services there is more information

on page 11.

Access to day opportunities may be arranged privately

in many cases by approaching the service provider

directly. Some providers will tailor the support to meet

your needs if you want to do something more suited to

you as an individual.

You may also contact us to request an assessment of

your needs by phone on 01522 782155 or by email to

[email protected].

The kind of day services we might arrange will

depend on your needs. Priority is given to those whose

independence is most at risk.

We are currently working with service providers, micro

providers and personal assistants to develop day activities.

Please note that day opportunities services are

chargeable. You will be offered a financial assessment to

ensure you are not asked to contribute more than you

can afford, and some people pay nothing. However if you

have more than £23,250 in savings you will be asked to

pay the full or maximum cost of your day services.

Figures mentioned here may change over the life of

this Directory.

31



Service User

Bands



AGE UK KESTEVEN

Sleaford Tel: 01529 302843 OP

AGE UK LINCOLN Advert page 20


AGE UK SPALDING DISTRICT Advert page 32

Spalding Tel: 01775 720305 OP

ASHRIDGE

Boston Tel: 01205 366922 OP LDA YA

BALDERTON RESOURCE CENTRE

Newark Tel: 01636 687444 PD

BECKFIELD HOUSE RESIDENTIAL HOME

Heighington Tel: 01522 790314 OP D

BERNADETTE HOUSE Advert page 68

Lincoln Tel: 01522 521926 OP D

BERT BOYDEN CENTRE

Immingham Tel: 01469 520000 OP

BLAIR HOUSE

Sleaford Tel: 01526 860432 OP LDA YA

BLENHEIM CARE CENTRE

Gainsborough Tel: 01427 668175 OP PD YA

BRAMHALL RESIDENTIAL HOME

Tattershall Tel: 01526 342632 OP

BRANTLEY MANOR CARE HOME Advert page 68


CAMPHILL COMMUNITIES

Sleaford Tel: 01263 860305 OP LDA YA

CANWICK COURT CARE CENTRE


CAPRICORN COTTAGE

Holbeach Tel: 01406 425067 OP D LDA

CAYTHORPE RESIDENTIAL HOME Advert page 66

Caythorpe Tel: 01400 272552 OP D

COTTAGE RESIDENTIAL HOME, THE

Nocton Tel: 01526 320887 OP D

CREE CENTRE (GRANTHAM & DISTRICT MENCAP)

Grantham Tel: 01476 566050 LDA

DIGBY COURT (OSJCT) Advert page 7

Bourne Tel: 0800 988 8133 OP PD

DROVERS CALL CARE HOME Advert page 64

Gainsborough Tel: 01427 678300 OP D PD

ELIOT HOUSE

Gainsborough Tel: 01427 617545 OP D PD MH

ERESBY HALL (OSJCT) Advert page 7

Spilsby Tel: 0800 988 8133 OP D

ERMINE HOUSE (OSJCT) Advert page 7

Lincoln Tel: 0800 988 8133 OP

FIELD HOUSE

Spalding Tel: 01406 423257 OP D

FIVE BELLS RESIDENTIAL CARE HOME

Folkingham Tel: 01529 497412 OP D PD

FORGET ME NOT DAY CENTRE

Grantham Tel: 01476 594533 OP D MH

FOTHERBY HOUSE

Louth Tel: 01507 607237 OP

FOXBY COURT (OSJCT) Advert page 7

Gainsborough Tel: 0800 988 8133 OP

FOXBY HILL CARE HOME

Gainsborough Tel: 01427 611231 OP D PD MH SI YA

GLENTWORTH HOUSE

Gainsborough Tel: 01427 668678 LDA MH

GRANTHAM AND DISTRICT MENCAP

Grantham Tel: 01476 567485 LDA

GREENACRES CARE HOME

Caistor Tel: 01472 851989 OP


Heckington Tel: 01529 460935 OP D PD MH

GROSVENOR HOUSE CARE HOME Advert page 36

Gainsborough Tel: 01427 616950 OP D PD YA

GROVE, THE

Horncastle Tel: 01522 500710 OP

HADLEIGH CARE

Immingham Tel: 01469 572 OP D

HARTSHOLME HOUSE (OSJCT) Advert page 7

Lincoln Tel: 0800 988 8133 OP D

HEATH FARM

Scopwick Tel: 01526 322444 LDA

HOLLAND HOUSE NURSING HOME

Market Deeping Tel: 01778 345677 OP

HOLMLEIGH CARE HOME

Navenby Tel: 01522 810298 OP

Day care and Day Centres continued




Service User

Bands



Age UK Spalding District

Services are


01775 720305 [email protected] www.ageuk.org.uk/spaldingdistrict

Price of Day Care: £22.40 (a day)

Price of Dementia Care (£8.00 per hour)

Enjoy the Linkage Experience

Linkage Short Breaks and Respite service is based in the Lincolnshire Wolds and is designed to meet guests’ individual needs.

We also offer a range of residential support including 24-hour care and extra help in the home.

Adult Skills is Linkage’s day opportunity service available across the county, helping with independence and employability skills.

To find out more: www.linkage.org.uk | [email protected] | 01790 752499

Enabling people with learning disabilities to build a bright future

Registered Charity no. 504913Company Limited by Guarantee no. 01240377

Ref: LCD2014

HOVENDEN RESOURCE CENTRE

Spalding Tel: 01406 426779 OP PD YA

KEB HOUSE

Appleby Tel: 01724 733956 OP D

KIRK HOUSE HOME FROM HOME CARE

Dorrington Tel: 01790 763380 LDA

LACE HOUSING ASSOCIATION Advert page 5


LAURELS NURSING HOME, THE

Holton Cum Beckering Tel: 01673 858680 OP D

LINKAGE COMMUNITY TRUST Advert below

Grimsby Tel: 01790 752499 LDA

LITTLE BROCKLESBY HOUSE

Grimsby Tel: 01469 561353 OP D

MABLETHORPE DAY CENTRE

Mablethorpe Tel: 01507 472055 OP YA

MANOR CARE CENTRE Advert inside front cover

East Kirkby Tel: 01790 763381 OP D MH

MANOR GATE CARE HOME

Boston Tel: 01205 366260 OP D

MEADOWS SANDS CARE HOME

Skegness Tel: 01754 762712 OP D

NAVIGATION SUPPORT AND CARE SERVICES LTD


NEWHAVEN RESIDENTIAL HOME

Huttoft Tel: 01507 490294 OP LDA

NORTH HYKEHAM DAY CENTRE

North Hykeham Tel: 01522 689534 OP

NORTH LINCS COUNCIL

Scunthorpe Tel: 01724 297979

NORTH WARREN HOUSE

Gainsborough Tel: 01427 612171 OP

NORWOOD

Stanwood Tel: 0208 809 8809

OLD HALL RESIDENTIAL CARE HOME, THE

Halton Holgate Tel: 01790 753503 OP D

OLD RECTORY, THE Advert on page 63

Saxilby Tel: 01522 702346 OP D

OLD RECTORY, THE

Stickney Tel: 01205 480885 OP D PD

ORCHARD HOUSE CARE HOME

Mablethorpe Tel: 01507 472203 OP D PD YA

PHOENIX CARE CENTRE

Chapel St Leonards Tel: 01754 872645 OP D

POLSEWORTH

Lanceston Tel: 01827 896124 OP YA





Service User

Bands


POPLARS, THE (OSJCT) Advert page 7

Market Rasen Tel: 0800 988 8133 OP D

QU’APPELLE RESIDENTIAL CARE HOME

Bourne Tel: 01778 422932 OP D PD SI

ROSECROFT

Grimsby Tel: 01652 652213

SANDPIPER CARE HOME Advert inside back cover

Alford Tel: 01507 462112 OP D PD

SENSE EAST - THE HAMMOND CENTRE

Nettleham Tel: 01522 595777 PD LDA SI YA

SKEGNESS DAY CENTRE

Skegness Tel: 01754 766763 OP

SKIRBECK COURT (OSJCT) Advert page 7

Boston Tel: 0800 988 8133 OP

SUMMERFIELD REST HOME

Sutton-on-Sea Tel: 01507 441969 OP D

SUNNY VIEW HOME CARE

Skegness Tel: 01754 762795 OP D PD LDA MH SI YA

TALLINGTON CARE HOME

Stamford Tel: 01780 740314 OP D

THORPE HALL (SUE RYDER)

Peterborough Tel: 01733 330060 OP YA

WHITE GABLES CARE HOME

Boston Tel: 01205 723874 D

WHITEFRIARS (OSJCT) Advert page 7

Stamford Tel: 0800 988 8133 OP D

WILLAN HOUSE

Stainfield Nr Wragby Tel: 01526 398785 OP D

WILLOW COURT

Cherry Willingham Tel: 01522 595391 OP D

WILLOWS, THE

Rippingale Tel: 01778 440773 OP D

WISPINGTON HOUSE

Saxilby Tel: 01522 703012 OP D PD SI

WOOD GRANGE Advert page 80

Bourne Tel: 01778 752570 OP D PD MH YA

WYNGATE RESIDENTIAL CARE HOME

Mablethorpe Tel: 01507 477531 OP D PD


What if day care or a Day Centre isn’t for you?

Transport services

Practical support is available to help you if you have a

learning or physical disability, or a sight and hearing loss

problem, to become more involved and use the amenities

in your local community. An assessment to work out just

what type of practical support is needed to help you get

out and about.

Support can include trained staff helping you learn

how to use public transport by yourself and build your

independent living skills and to enable you to remain as

an active part of your community as much as you should

wish.

There are a number of different bus companies running

throughout the county which can help you get out and

about. If you are finding it difficult to use public transport

due to a disability or mobility problem, community

transport offers a number of different ways to get out and

about to the shops and other local amenities.

The Blue Badge scheme is a national scheme you can

access if you have severe walking difficulties, regularly

drive but are unable to turn the steering wheel by hand,

or are registered blind. It allows you to park legally, close

to places you need to visit such as shops and public

buildings.

Contact:

Lincoln Dial-a-Ride Tel: 01522 544983

Blue Badge Tel: 01522 782232



Sheltered housing

Care homes and housing options

Extra Care

You may feel that you have exhausted all the options

to remain living at home, and that it is time to look at

moving into more purpose-built accommodation with

support. In this section we also describe the different

levels of care you, or the person you care for may require,

if you decide to move to a residential environment.

Extra Care housing supports you to live independently

in your own home for as long as possible. Extra Care

provides a secure environment with care services

available 24 hours a day in your own home. Each

apartment has a kitchen, bathroom, up to two bedrooms

and a living room. The developments provide communal

facilities, such as a restaurant and a hair salon, as well as

areas to hold regular social activities.

Although it varies from scheme to scheme there is

the opportunity to rent, part purchase or fully own an

apartment. Whichever of these options you choose,

your apartment will be your home. Should you currently

benefit from financial help paying your rent or receiving

support, this will still be available subject to your

circumstances.

In Lincolnshire there are currently Extra Care schemes

in Louth, Lincoln, Bourne, Sleaford, Grantham, Boston

and Sutton-on-Sea. We are working closely with the

developers to increase the number of schemes, which are

managed by registered social landlords.

Extra Care housing enhances the offer to older

people when they feel they require a little more support.

Providing peace of mind that someone is always on

hand to help if required is at the core of the vision and is

something we are seeking to increase the availability of

throughout Lincolnshire.

Please note that Extra Care is chargeable. You will be

offered a financial assessment to ensure you are not asked

to contribute more than you can afford, and some people

pay nothing. However if you have more than £23,250 in

savings you will be asked to pay the full or maximum cost

of your day services. For more information, see page 51.


this Directory.

Extra Care contacts

Barratt Court

Skegness Tel: 01754 899500


or [email protected]

Brick Kiln Place (Lace Housing)

Grantham Tel: 01522 514444

Elizabeth Court (new Linx)

Louth Tel: 01507 355022

Eslaford Gardens (nKDC)

Sleaford Tel: 01529 414155

Mayfields (Boston Mayflower)

Boston Tel: 01205 318500

Olsen Court (Lace Housing)

Lincoln Tel: 01522 514444

Worth Court (Lace Housing)

Bourne Tel: 01522 514444

Sheltered or retirement housing is suitable if you

like living independently but want the reassurance

of knowing that assistance is on hand if there is an

emergency, or if you expect to be away from home for

long periods and need to know your home is safe. Often

called retirement housing, there are many different types

of sheltered schemes, available both to rent and to buy.

Schemes usually consist of between 15 and 40 dwellings.

These may be bedsitting rooms, self-contained flats,

bungalows or luxury apartments.

Some schemes are simply housing designed to meet

the needs of older people and linked to a community

alarm. The majority of schemes have a scheme manager/

warden and community alarm service. There are often

communal facilities such as a lounge, laundry, guest flat

and garden. Meals are not normally provided but a few

schemes include a restaurant and some can arrange hot

meals.

Brant Broughton


Choosing a care home

Care homes

Care homes and housing options continued

All care providers in the country must be registered with

the Care Quality Commission. All services are inspected

by the Commission, who report on their findings. These

inspection reports are available from the care home or the

Care Quality Commission website at www.cqc.org.uk

Care homes offering personal care only

These are commonly referred to as residential care homes.

If you are reasonably active but would like greater security

and care, subject to a needs assessment, a care home only

offering personal care may be the option you choose.

Personal care includes bathing, feeding, dressing, help

with moving but it must be paid for if your capital/savings

exceed £23,250. For more information about fees and

charges for care homes please see page 53.

Listings of care homes in Lincolnshire begin on page 61.

Care homes with nursing

These are homes previously called ‘nursing homes’. If you

think you may need nursing care in a home, you will need

to be visited by Adult Care to access the care you may

need. This visit might be in your own home or in hospital

if you have been ill. You will be fully involved in planning

your care needs.

If a care home providing nursing care is the best

solution for you, we will give you information to help you

find a home that meets your requirements. The cost of the

nursing care part of your fees is paid by the NHS to the

home directly. Currently this is a flat rate of £110.89 per

week. It is important that you get your nursing assessment

done before you go into the home. You can contact

the nurse case management teams for your area at the

Primary Care Trusts (PCT).

Personal care is not paid for by the NHS and must be

paid for by you if your capital/savings exceed £23,250. See

page 53 for further information about paying for care and

page 13 for an explanation about being assessed for care

services.

Listings of care homes with nursing begin on page 61.


this Directory.

Our priority is to enable you to stay in your own home,

with the right care and support you may need. Moving to

a care home is a major step, and before considering this,

it is very important to make sure that you have explored

all the support options available to enable you to remain

at home as support options are developing all the time.

A social worker can help you find out more. Contact the

Customer Service Helpline on 01522 782155 or explore


Once you are sure that a care home really is the right

option for you or your relative, then you might find these

questions helpful as you consider which one is right for you.

Tips for choosing the right home

• You might find it helpful to visit the home more than

once, perhaps at different times of the day.

• You can often get an idea of how well a home is run just

through your first impressions.

• Read the Care Quality Commission reports. Copies of the

inspection reports are available on its website at

www.cqc.org.uk or by telephoning 03000 616161.

• You may want to obtain a copy of the most recent

reports for the homes that you are considering. >>


Home 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Home 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Home 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

£ .. . . . . . . . . . . . . . p/w

£ .. . . . . . . . . . . . . . p/w

£ .. . . . . . . . . . . . . . p/w

Atmosphere

• Does the home have a friendly and welcoming

atmosphere?

• Does the home appear well decorated and well

kept, and feel homely?

• Does the home smell clean and fresh?

• Does the home seem a comfortable temperature for

you and other residents?

Staff

• Do staff treat the residents in a friendly manner, and respect

their wishes on how they would like to be addressed (e.g. as

Mr or Mrs or by fi rst name)?

• Do staff appear caring and attentive towards residents?

Friendly and helpful? Are they rushing around or do they

spend time talking to individual residents?

• Does there appear to be adequate members of staff on

duty to give enough individual attention?

Fellow residents

• Are there people of a similar age to you, with similar

interests who you will be able to get to know further?

• Do the other residents seem active and content, or are

they dozing in chairs with the TV on in the background?

Location

• Are there local facilities near the home, such as shops,

places of religious worship or pubs that you will be able to

access, and to which staff will take you when you want?

• Does the home have its own transport to enable you to get

around, and how does it use it?

• Is public transport easily accessible?

• Does the home help you to keep in touch with your friends

and family? Will staff help you read letters and write them,

help you make phone calls? Are there private phones,

is there email and internet access that is accessible to

individual need?

The building

• Is there a garden or outdoor area that residents can safely

access?

• Are there smoke detectors or fi re extinguishers

visible throughout the home? Are fi re exits and escape

routes clearly marked?

• What arrangements are there in place for making sure

that people are safe in the event of a fi re?

• Are there call bells in the bedrooms and communal areas?

• Is it easy to fi nd your way around? This may be particularly

important with regard to dementia.

The building (continued)

• Are toilets clearly indicated?

• Will the home meet your security needs?

Bedrooms

• What is the range of choice of rooms available?

• Do the rooms have a view that you can see from

your bed or chair?

• Are rooms available for couples?

• How often will your room be cleaned?

• Will you be able to decide for yourself what time you

get up at and go to bed?

• How often would your bedroom be decorated, and can

you infl uence how it is done?

• Are you able to bring some of your own furniture, soft

furnishings and belongings to personalise your room?

• Are you able to lock the door to your room?

• Are you able to have a telephone (laptop or email access)

in your room?

• Are you able to have a TV in your room? With access

to what channels?

• Are there adequate power points to be able to plug in all

your electrical items, such as lamps, radio, stereo, mini-

fridge?

Bathrooms

• Do the rooms have their own bathroom and toilet

en suite, and are they adapted to your needs?

• Is there a toilet within easy reach of your bedroom?

• Are toilets within easy reach of all communal facilities,

easy to fi nd and clearly indicated?

Communal rooms

• Is there a choice of lounges?

• Is there a quiet room with no TV?

• Is there more than one TV room, so there can be

a choice of viewing?

• Are there small sofas so couples can sit together?

• Are there any musical instruments available?

• What is the home’s approach to smoking? Are there places

for smokers to smoke that do not impact on non-smokers?

• Are you able to access a wide range of drinks at any time?

• What is the home’s approach to allowing pets? Can you

bring yours?

Care homes checklist © 2014/15 Care Choices Ltd

1 2 31 2 3

>>


Communal rooms (continued)

• Would there be an individual member of staff whose job is

to take a special interest in your welfare?

• Can you help around the home if you want to?

• Is it possible to buy items in the home such as stamps,

sweets and newspapers?

Personal possessions

• Is there a secure place where valuables can be kept?

• Does the home take responsibility for insuring residents’

possessions?

Meals

• Are you off ered a choice of meals, and can you choose

when and where you eat breakfast, dinner and tea,

including in your own room?

• Can menus include food that you particularly like?

• Are you able to have or make a snack whenever you want?

• Does the food look tasty, well-balanced and nutritious,

and are the servings generous?

• Are you able to access a wide range of hot and cold drinks

at any time?

• When can you have an alcoholic drink, such as a glass of

wine with an evening meal, and what choice is available?

• What time is the last meal of the day served?

• Do today’s menus give a choice of dishes?

• Can special diets be catered for?

• What are the utensils and crockery like and will they be

suitable for your needs?

Leisure activities

• Do the staff ask about you and your interests?

• Would you be able to carry on your existing hobbies or

activities?

• Are there new activities that you could get involved in,

are regular classes held (e.g. exercise, games, music or IT

classes), and if so, what? Can you infl uence what activities

are run? Are people encouraged to do what they can for

themselves or do staff take over?

• What access is there to activities organised in the

community?

• Are there regular social events and activities, and if so what?

• What outings do you arrange and how often?

• Can you join in the gardening?

• Does a mobile library visit the home?

• Can you go for a walk alone or with a carer?

Religion & culture

• Can the home meet with your spiritual needs?

• Is the home aware of, and interested in your cultural needs,

and can it meet them?

• Will the food served refl ect your cultural needs?

Visitors

• Are there specifi c visiting times or are family and friends

welcome at any time?

• Will you be able to spend time with your friends and family

in private?

• How can you off er hospitality to your visitors such as

making them a drink or snack, or having them stay for a

meal?

• Is there anywhere for visitors to stay the night? Are children

welcome?

Personal care

• How can you have a say in the way you are looked after

or helped on a regular basis?

• How often will you be assisted to have a shower or a bath?

• Can you have the choice of a bath or shower, with

assistance, when you wish, without being hurried?

• Can relatives or friends help you with personal care if you

wish?

• Can you go out with assistance to a hairdresser or barber

regularly?

Health care

• Will you be allowed to manage your own medication?

• What are the arrangements for accessing your own GP?

• Are you able to keep the same doctor as you have now, or

is there a local doctor that accepts patients from the home?

• Can you access chiropody and dentistry?

• What assistance is available for accessing external

appointments?

• If your health gets worse can you continue to live at the

home, with increased support from staff ?

• Is it a dual registered home, that can provide qualifi ed

nursing care should your needs require this?

• What aids does the home provide?

Running of the home

• What is the registration of the home and will it meet your

needs on an ongoing basis?

• Who runs the home and is there a photo of them?

• Are they the owner or the manager?

• How long have they been running the home?

• How and when can they be contacted and what happens if

you need to contact them outside of their normal working

hours?

• How many residents are there at the home?

• Who is responsible and how many

staff are there on duty:

- In the morning? - In the afternoon?

- In the evening? - At night?

1 2 3 1 2 3


© 2014/15 Care Choices Ltd

Running of the home (continued)

• Are night staff awake or on call?

• What training do staff receive and are residents involved

in it?

• How does the home stay abreast of best practice

and can they give an example of any recent changes?

• What organisations does the home use to advise it on

matters of best practice?

Having a say

• How does the home get feedback from residents

or families?

• Is there a residents’ committee or group that you can be

part of you if you wish? Are you able to infl uence what

happens in the home?

• If you want to make a suggestion for improvement,

how can you do this?

• What examples can they give of a change made in

response to residents or families?

• Would your family/friends be invited to a review of your

care needs?

Terms and conditions

• Is there a written contract or agreement, and are you able

to see a copy before moving into the home?

• If you decide that you no longer want to stay at the home

how much notice would you need to give?

• What is the weekly charge for the care you need?

• What does this charge cover?

• Are there any additional charges payable, and if so what

does this cover?

• Are fees payable in advance or arrears, and are they payable

weekly or monthly?

• How often do the fees increase, and how is this increase

decided?

Terms and conditions (continued)

• What happens to your room if you have to go into hospital?

• In what circumstances might you be asked to leave the

home?

• Does the home accept the fee rates paid by Lincolnshire

County Council, if not will a third – party top-up be

payable?

• What happens if you run out of funds?

Hearing impairments – now and in the future

• What arrangements are made for people who are hearing

impaired?

• Where are there loop facilities so that people who

are hard of hearing can hear the television?

• Do you get advice and visits from Hearing Impairment/

Deaf services?

Mobility issues – now and in the future

• What arrangements are made for people who use a

wheelchair or have other mobile impairments?

• Can wheelchair users move around the home easily?

If there is more than one fl oor, are there lifts?

• Will the home provide you with your own sling/hoist/

wheelchair if you need it?

• Does the garden have raised beds?

Visual impairment – now and in the future

• What arrangements are made for people who are sight

impaired?

• Are there talking newspapers, audio-books and help

with loading media into audio-equipment?

• Is there good lighting?

• Does the environment meet the needs of people with

sight impairment, such as colour contrasting rails along

corridors, carpets with diff erent textures, rooms that are

distinctly decorated?

• Do you get advice and regular visits from the Low Vision

Society?

• Are activities adapted and supported to make them

accessible for people with sight impairments?

1 2 31 2 3

Home care checklist – Page 23

Care homes and Care homes with nursing

listing start on page 61


Things to look for in care homes specialising in dementia. Please

use in conjunction with the care homes checklist on page 37.

The points below give you a good starting point of things to

look for in care homes specialising in dementia care. You can

use this checklist with the one for residential care on page 37 to

help you feel more confident in the choices you are making for

your loved one or the person you are caring for.

RESIDENTS

The best indication of a good home is that the residents appear

happy and responsive. Ask for more information on dementia

specific activities, i.e. reminiscence or features throughout

the home such as specialised signage that makes it easier for

people with dementia or memory problems to identify where

they are.

ACCESS

If the person with dementia or memory problems is likely to

need equipment or adaptations you may want to check:

• There is adequate signage as described earlier throughout the

home, to act as prompts and cues.

• What is the home’s security policy about locking external

doors or being supervised and supported in outside areas?

BEDROOMS

What room will the person with dementia or memory problems

have?

• It can be worthwhile considering how easy it would be for

someone to find their way back to their room, if there is one

available on the ground floor to avoid the risk of falls.

• Ask if you can bring any personal items of furniture or

personal possessions such as photographs that are particularly

important to the person you are looking for. This can increase

familiarity with their surroundings, trigger memories and help

them settle in better.

Dementia care homes checklistACTIVITIES

In any home there should be a dedicated activities programme

that has been designed with all residents’ capabilities in mind,

and generally a dedicated activities coordinator is employed

to help deliver this with the other care staff in the home. It is

important to ask which of these activities have been planned

specifically for those who suffer from dementia or who have

other memory problems.

• Are reminiscence activities available?

• Ask about memory boxes.

• Will staff compile life story books with you and the person you are

looking for to give them a better understanding of their life?

STAFF

It is important to note whether the staff seem friendly and

caring towards residents and whether they treat them with

dignity and respect.

• Ask if staff have specific training and experience in caring for

people with dementia.

• Who will their key worker be? This should be someone you

and they can go to who will have detailed knowledge and

particular responsibility of their care.

MANAGER/HEAD OF HOME

A manager who is caring as well as efficient can make all the

difference to the atmosphere of a home. It is important for

you and the person to have a good relationship so you feel

confident in the general running of the home. It is worth talking

to the manager and any deputies they may have on how long

they have worked in the home, and their general experience.

Points to ask about:

• Do they have detailed knowledge and training of dementia?

Can they deal with any difficulties that may arise in an

understanding way?

• Will they be conducting the initial assessment of the person

requiring care in their own home or current place of residence?


Intermediate care

>> The following sections have been included to help

you understand the different terms you may come

across when arranging care for you or someone

else, depending on your level of need for care and

support. If a care home or care home with nursing is

the right option, this will be chosen following an

assessment and discussion with you and your family

or carer.

Intermediate care differs from respite care. While respite

care provides care on a temporary basis, intermediate care

is designed to rehabilitate you and enable you to manage

by yourself. Intermediate care, including care home fees,

provided by the NHS, is free. It can be provided in your

own home or in a care home and is usually limited to a

maximum of six weeks.

Based around a programme of therapy and treatment,

intermediate care is designed to make you as independent

as possible. The structured programme of support may

mean that you do not have to go into hospital at all, or

may enable you to get home faster after you finish hospital

treatment, but cannot manage independently at home.

Ask your care manager for further details.


Reviews

Continuing Care

NHS continuing healthcare

Continuing care is the name given to the care needed by

an adult who because of disability, accidents, illness or

the effects of getting older, requires help over a period of

time to manage their daily life. It is a package of care that

involves services and funding from both the NHS

and social services and is available in a range of settings.

All NHS healthcare is provided free of charge. Social

services care provision is means tested and you pay

either a contribution or the full cost depending on your

financial situation and the setting in which your care

is provided.

An assessment is done by health and/or social care

professionals to identify and prioritise your needs. The

assessment will be used to determine who is responsible

for providing and funding the services to meet your

assessed needs. Decisions on how and where services will

be provided will be made with your involvement.

If you have been assessed as requiring care in a

registered care home with nursing and you are not

eligible for NHS continuing healthcare the NHS will pay a

contribution towards the cost of your nursing care. This is

known as NHS-funded nursing care and is paid directly to

the nursing home. The current amount is £110.89 per

week.

NHS continuing healthcare is a package of continuing

care that is arranged and funded solely by the NHS. If

your assessed needs identify that you have a ‘prime

health need’ you may be eligible for NHS continuing

healthcare. This means that care services to meet

your assessed needs may be provided and funded by

the NHS.

The National Framework for Continuing Healthcare

and NHS-funded Nursing Care 2009 (revised) sets out

the eligibility criteria and the assessment process for

accessing NHS continuing healthcare funding. Following

a multi-professional assessment of your needs the Primary

Health Care Trust that your GP is registered with will

decide whether or not you are eligible for NHS continuing

healthcare.

If you are eligible your care will be provided free of

charge to you in any setting where your assessed needs

can be met. In your own home this means that the NHS

will fund all the care required to meet your assessed

needs. In a care home the NHS makes a contract with

the home and pays the full fees for both your care and

accommodation.

As your needs can change, regular reviews will be

undertaken which may result in changes to the provision

and funding of your care. You can also request a review of

your care needs if you feel they have changed.

Living with dementiaIn the UK, as a whole, there are estimated to be over

750,000 people with dementia and the challenge of living

with dementia continues to confront increasing numbers

of people as our population ages.

This is especially so in Lincolnshire, where in the last

10 years the increase in our population aged 65 plus has

been three times that of the national average increase,

accounting for approximately 22% of the county’s

population compared to a 17% national average. Due

to this our county continues to show a proportionately

higher incidence of dementia than both the regional or

national average; In Lincolnshire, the number of people

over 65 with dementia has been estimated at 10,460 for

2012, rising to 11,843 by 2016 and 13,589 by 2020.

Most people with dementia are over 65 years of age,

but dementia does affect younger people too.

Dementia affects everyone differently and can cause a

wide range of symptoms. These can include

problems with memory, thinking, concentration and

language. People may become confused or struggle

with how they perceive things. Dementia can also cause

changes in mood or emotions and affect how someone

behaves.

As GPs are usually the first point of contact for people

with memory problems they will be working to increase

the number of people getting a formal diagnosis. The GP

may refer you to a Memory Assessment Service to help

make a diagnosis of dementia.

Following a diagnosis of dementia, your GP may refer

you to a specialist like a Consultant in Old Age Psychiatry,

a Community Psychiatric Nurse or an occupational

therapist with a special interest in dementia care. >>



Dedicated support for families living with dementia

Dementia South Lincolnshire

This is a very active local support group for individuals

and families living with dementia in Bourne, Stamford

and Market Deeping area of the county. It provides

emotional and practical support, through a wide range

of support groups and activities, including Square Peg,

for younger adults diagnosed with dementia, and T’ai Chi

for dementia. It holds social events that brings families

together, as well as practical support, such as visiting care

providers together. Details of their main groups are on

page 43. For more information contact Kate Marshall on

07867 635611 or email: [email protected].

Age Care Advice - Dementia Companion Service

This is a small independent company run by a qualified

>> A Memory Assessment Service: Diagnosis and

Early Intervention

A Memory Assessment Service comprises specialist staff

skilled in the assessment, early support, intervention and

treatment of people experiencing dementia, including

consultant psychiatrists, mental health nurses, occupational

therapists, psychology, social workers and dedicated

support workers.

The Memory team work together to provide specialist

assessments to determine whether dementia is present in

cases where other common causes have been excluded by

the GP.

If dementia is diagnosed, then appropriate early

intervention and advice, as part of an individualised care

plan, are provided and onward sign-posting undertaken as

required.

The assessments provided build upon the tests and

history started by the GP. Where required, additional

investigations are requested such as head scans or further

blood tests to further support the process of diagnosis and

inform the type of care and information required.

Following assessment, if dementia is not confirmed,

the Memory team will then either signpost on to other

appropriate services or discharge back to the GP. The GP

will be informed of the findings to ensure continuity of

care and signposting to appropriate support networks and

organisations for post-diagnosis support.

Support for dementia carers

Don’t forget to make sure that if you are caring for

someone with dementia, that you look after yourself. A

good first point of contact is the Carers’ Team - see page

28 for more information about having a Carer’s Assessment

and a Carer’s Emergency Plan. A new Dementia Carers’

Handbook has been produced which you can ask for. In

2014, Better Care funding has been obtained to provide

targeted short breaks for Dementia Carers. The Carers’

Team can help you with all this and more.

The Virtual Carers’ Centre at Carers Connect provides a

range of courses for dementia carers, such as Dementia

Awareness, Communication, Challenging Situations

and Strange Behaviour. Contact details are on page 29.

Lincolnshire Partnership Foundation Trust offers Cognitive

Stimulation Therapy, aimed at those in the early stages of

dementia. This also offers a parallel course for family carers.

Rethink also offer dedicated face-to-face carer’s

assessments for carers of people with dementia. See page

58 for contact details.

For more information go to Lincolnshire County

Council’s online information and advice service at www.

lincolnshire.gov.uk/mychoicemycare. You can find the

Dementia and Memory problems pages under the ‘Health,

Recovery and Wellbeing’ lozenge.

The Alzheimer’s Society Lincolnshire provides

information and advice and support to people with

dementia, their families and family carers. They run a

number of Dementia Cafés across the county, more

details of which are on page 43. These provide a relaxed

and welcoming opportunity to meet other people, share

experiences and obtain information and advice.

The Alzheimer’s Society also runs a number of Singing

for the Brain groups (details on page 43) which as well as

being beneficial for the person with dementia, are highly

enjoyable as something for family members caring for

a person with dementia and friends to do together. The

Dementia Cafés and Singing for the Brain groups offer

valuable opportunities for social contact and to build new

networks of support and friendship.

The Alzheimer’s Society offers a telephone befriending

service. The Society has also developed a pioneering new

service at Pilgrim Hospital in Boston, where dedicated staff

based in the hospital offer information, advice, advocacy

and support for people with dementia and their families,

carers and friends. This helps improve the experience of

admission and the stay in hospital, and also assists with

discharge from hospital.

You can contact the Alzheimer’s Society at:

Lincoln House

15 Sixfield Close (Off Skellingthorpe Road)

Lincoln, Lincolnshire LN6 0EJ

Tel: 01522 692681


Website: www.alzhemiers.org.uk


Living with dementia continued


Joining in new activities and sharing experiences with

other people can be a positive and rewarding experience

for those with dementia.

Boston Alzheimer’s Carers’ Group

Black Sluice Cottages, London Road, Boston PE21 7RA

Contact: Hugh MacKay on 01205 351254


Bourne Support Group

Corn Exchange, Bourne

Run by Dementia Support South Lincs

Contact: Kate Marshall on 07867 635611


Crowland and District 55+ Carers’ Group

The Methodist Church, Reform Street, Crowland PE6 0AN

Contact: Margaret Taylor on 01733 210326

Lunch group 11.00 - 3.00

Deepings Support Group

Deepings Community Centre




‘Me Time - Our Time’ Support Group

Wishing Well Pub, Dyke, Bourne




Gainsborough Memory Support Café

Foxby Court, Middlefield Lane, Gainsborough

Run by Order of St John’s Trust

Tel: 01427 613376. Supported by an Admiral nurse

Gainsborough Singing for the Brain Group

Foxby Hill Care Centre, Foxby Hill,

Gainsborough KN21 1PN

Contact: Belinda or Chris on 01427 611231

Gainsborough Dementia Café

Gainsborough House, Parnell Street,

Gainsborough DN21 2NB

Run by Alzheimer’s Society

Contact: Alzheimer’s Society Lincoln on

01522 692681


www.alzheimers.org.uk

Local dementia support groups that can help

social worker that can provide a Care Co-ordinator or

Companion to support individuals and families with

dementia during the dementia journey. This can help

ensure that care is appropriate, safe and adapted as care

needs change. It can help family carers who need to

take a break or a holiday by monitoring the care of the

person with dementia, providing peace of mind. The

service offers much more besides, including assistance

with attending health appointments, help with stays in

hospital, and being a contact for the Carers’ Emergency

Response Plan and Lifeline Alarm Service. Charges apply.

For more information contact agecareadvice@gmail.

com or 07772 992732.

All About Me – planning ahead for going into

hospital or care

United Lincolnshire Hospitals NHS Trust (ULHT) has

launched an innovative new project to support health

and social care staff when caring for people with

dementia. All About Me is an easy to use planning tool,

designed to be used by families and friends to plan ahead

for hospital admissions or going into a care setting.

All About Me is a detailed document containing key

information about a person’s routine, interests and

preferences. It helps health and social care staff provide


Dedicated support for families living with dementia continued

attentive and personalised care, based on a sound

understanding of the person’s needs, communication,

likes and dislikes.

The document covers:

• any medication the person is taking or they are allergic

to;

• any support they may need with eating and drinking;

• any mobility aids they require or issues that may affect

their movement;

• their normal sleeping routine;

• anything that might make them nervous, angry or sad or

things that calm them down; and

• any interests, hobbies or things that are important to

that person.

The All About Me document will be made available in

hospital wards and departments, local health centres, GP

surgeries, libraries and health shops across Lincolnshire.

An online version can also be completed by visiting the

dedicated website at www.allaboutme-lincolnshire.

org.uk which has a feature to allow relatives’ input. It

is also available on the Lincolnshire County Council My

Choice, My Care website www.lincolnshire.gov.uk/

mychoicemycare


in Lincolnshire

Healthlinc House provides a

progress

to through;

• specialist hospital delivering

•

•

at Healthlinc House:

Grantham Dementia Café

Greyfriars Community Centre, Union Street,

Grantham NG32 6LH. Run by Alzheimer’s Society

Tel: 01522 692681

Grantham Drop-in Information Stand

George Shopping Centre, High Street,

Grantham NG31 6LH


Contact: Alzheimer’s Society Lincoln on 01522 692681

Grantham Peer Support Group

Greyfriars Community Centre, Union Street,

Grantham NG32 6LH. Run by Alzheimer’s Society



Holbeach Support Group

Youth Centre, Boston Road, Holbeach

Tel: 07925 597589

Lincoln Singing for the Brain Group

The Volunteer Centre, 16-26 Tentercroft Street,

Lincoln LN5 7DB




Lincoln Dementia Café

Bracebridge Community Centre, Maple Street,

Lincoln LN5 8QT. Run by Alzheimer’s Society




Mablethorpe Singing for the Brain

Orchard House Care Centre, Grosvenor Road,

Mablethorpe LN12 1EL

Contact: Linda West on 01507 472203

Market Rasen Dementia Café

Methodist Church, Chapel Street,

Market Rasen, Lincoln LN8 3AQ





Market Rasen Singing for the Brain Group

Church Hall, Church Street, Middle Rasen LN8 3TS



Skegness Peer Support Group

Methodist Church, Algitha Road, Skegness PE25 2AJ





Spilsby Memory Support Café

Eresby Hall, Spilsby. Run by Order of St John’s Trust

Contact: Helena Shelton on 01790 752495

Stamford Support Group

Stamford Health Clinic, Ryhall Road, Stamford




Support Service in Pilgrim Hospital, Boston

Alzheimer’s Society have dedicated staff in Pilgrim

Hospital, Boston to offer help, support, information and

advice to people with dementia and their carers, families

and friends.


Local dementia support groups that can help continued


Disabilities and sensory loss

Sensory Impairment Service

If you have poor sight or hearing and are having

difficulties with everyday living tasks such as preparing

meals, using a telephone or getting out and about then

we may be able to provide a number of services to help

you. We will carry out an assessment of your needs and

we will let you know if you are eligible for help such as

information or advice, or pieces of minor equipment to

help you to manage in your home.

You may contact us to request an assessment of

your needs by calling 01522 782155 (Minicom

01522 552055 9am - 6pm Mon – Fri) or by email to

[email protected].

The SILCS Sensory Impairment Service aims to create

opportunities if you have sensory impairment needs, to

help build your confidence and self-esteem, develop

communication skills, promote independent living and

help you or the person you care for develop mobility

skills.

Sensory Impairment Lincolnshire County Service

BID Services, 7 Checkpoint Court,

Sadler Road, Lincoln LN6 3PW

Tel: 01522 848295

Text: 07702 939165


Web: www.silcs.org.uk

South Lincolnshire Blind Society

South Lincolnshire Blind Society is a registered charity

which provides a wide range of person-centred services

to help people with sight loss. We help people to make

their lives easier and to remain independent whatever

their age or personal circumstances.

We offer well-equipped resource centres in Boston

and in Grantham, providing a range of equipment

for purchase from talking watches and clocks to daily

living aids, games and specialist IT software. We can

demonstrate equipment in the resource centre or in your

own home.

Our services include:

• A full range of information about eye conditions and

local services that will help you remain independent.

• Information and advice about living with sight loss, or

caring for someone with sight loss.

• Training for living independently to the person with

sight loss and their carers.

• Visual Impairment awareness training for partners and

carers, volunteers, companies and Sighted Guiding.

• Specialist radio, CD, tape machines for those eligible to

be registered blind.

• Talking books and talking newspapers.

• 13 social groups who meet regularly and enjoy guest

speakers, outings and attend events and just enjoy social

companionship.

• Seven book groups who meet monthly for those who

love to read.

• Volunteer home visitors.

• Support for carers.

• Emotional Support Officer.

• Help with welfare benefits and concessions.

• Help with applying for grants for specialist equipment.

• Community Support Workers for one to one specialist

support and advice in the home or out and about.

• Referrals to Sensory Impairment Lincolnshire County

services, Adult Social Care, Wellbeing Service, Telecare,

Carers’ Team, Guide Dogs for the Blind Association,

Adults Supporting Adults, Fire service and many more.

• Special events and activities such as quiz nights, pamper

days, specialist technology and information events

throughout the year.

• Quarterly Newsletter packed full of useful information.

For more information please contact


Elmer House, Finkin Street, Grantham

Lincolnshire NG31 5QZ

Open Tuesdays, Wednesdays and Thursdays

10am – 4pm.

Helpline: 01476 592775 or leave a message

after hours.


Web: www.blind-society.org.uk

Lincoln and Lindsey Blind Society

Lincoln and Lindsey Blind Society’s aim is to enhance

the quality of life for blind, partially sighted and visually

impaired people whatever their age or personal

circumstances in life.

We give practical help and assistance to people who

are blind, partially sighted or visually impaired, which

includes a home visiting service, a befriending service and

a children’s activity service.

You do not have to be registered with a visual

impairment, or even have a referral from your doctor or

optometrist. You, a family member or a friend, can >>

Sensory Impairment Lincolnshire County Service (SILCS)


Specialist help for people with learning disabilities

Occupational therapy

http://www.mychoicemycare.org.uk/i-need-help-with/disabilities-and-sensory-loss.aspx

Adult Care run or pay other people to run lots of different

services for people with learning disabilities and their

families.

Any services or support you may be eligible for will

depend on the outcome of your assessment, described

on page 13.

Services could include:

• assessment and care management services, described

on page 13;

• help to live at home - this is called personal care and

support or supported living;

• day services - this includes day centres and help to find

jobs;

• short breaks services, which are sometimes called respite

care;

• adult placements;

• residential care homes;

• advocacy, information and advice; and

• transport.

Short breaks services

Sometimes called respite care, these services offer short

breaks and support staff are there to help you 24 hours a

day. They help you to be as independent as possible and

to provide quality care and support when it is required.

Shared Lives

A Shared Lives placement can be somewhere to live, to

stay for a short break or to go for daytime support. You

will be supported by someone called a Shared Lives carer

who will share their home with you and include you as

part of their family.

Supported living

We support people with a learning disability to live

independently within their community, either on an

individual basis in self-contained flats or in shared

accommodation.

Residential care homes

We provide a residential respite and short break service

for eligible adults with a learning disability aged 18-65

years. Accommodation can be provided for six weeks to

six months depending on the needs of the individual and

support and assistance is provided to develop self-help

skills and to plan for future needs.

For further information, please contact the Customer

Service Helpline team on 01522 782155 or email

[email protected]

Occupational therapists can help you lead a more

productive, active, and independent life using a variety of

methods, including the use of adaptive equipment. They

can assess your home for hazards and point out things

that contribute to falls.

Visiting you at home, an occupational therapist will

be able to suggest adaptations that will improve your

mobility. Perhaps handrails up stairs would be useful?

Would a ramp up to your front door help if you are in a

wheelchair?

Alternatively, we can help you find equipment

and advice to stay independent at home. You can

use our supported self-assessment tool at www.my-

choicelincolnshire. com/smartassist/lincolnshire.

We also have Smart Care clinics which can offer you a

friendly equipment assessment and advice service. For

more information please contact the Customer Service


Major alterations such as fitting a downstairs bathroom

or widening doorways could be paid for with a Disabled

Facilities Grant (DFG).

An occupational therapist will talk you through any new

equipment you may be given, as well as help you apply for

funding for major adaptations, if you need them. To start

the ball rolling, contact us and explain your circumstances.

An assessment of your needs will determine whether an

occupational therapist will be the best person to help and

what charges (if any) you can expect.

>> telephone, call in to see us in person or write to us.

We serve North and North East Lincolnshire, East and

West Lindsey and Lincoln City.

Lincoln and Lindsey Blind Society is an independent

voluntary organisation; if you are experiencing sight loss,

we are here to support you.

Lincoln and Lindsey Blind Society

Bradbury House, Ramsgate, Louth LN11 0NB

Tel: 01507 605604 Fax: 01507 608802


Charity Registration Number: 1132353

Company No. 6972185

Sensory Impairment Lincolnshire County Service (SILCS) continued

Disabilities and sensory loss continued


Keeping people safeSafeguarding adults at risk of harm

Safeguarding and protecting adults at risk of harm from

abuse or neglect has traditionally been seen as a major

role of those working in the social care sector. Now,

more than ever given recent cases that have made

national news, it is becoming an issue for everyone in

society, not just for those people who have a professional

responsibility to safeguard.

Far too many adults at risk of harm suffer abuse, neglect

and worse, often at the hands of relatives and carers,

those who you would least expect to treat them in that

way. An adult at risk of harm is a person aged 18 years or

over who may be unable to take care of themselves, or

protect themselves from harm or from being exploited.

Some people are more vulnerable than others because

they are old and frail, or have a sensory impairment, a

disability, a mental health problem, a learning disability,

dementia or have some form of illness. This means they

may have difficulty in making their wishes and feelings

known and this may make them vulnerable to abuse. It

may also mean that they are not able to make their own

decisions or choices. A person may also be vulnerable

because of a long-term condition or illness or difficulty. A

family carer who provides care to another may also be at

risk of abuse or harm.

What is adult abuse?

Abuse is when somebody or some people do or say

things to you or somebody else that makes you or them

feel threatened or frightened. It is mistreatment by

somebody or some people that violates a person’s human

and civil rights.

It may be neglecting a person’s needs, treating

somebody disrespectfully or causing physical harm. It may

be an isolated incident or it may be repeated incidents.

It may be that the abuse is deliberate or it may be

unintentional and due to ignorance or lack of training or

understanding. It may be that a person is at risk of abuse

or being abused in several ways.

It can happen anywhere – at home, in a care home or

a care home with nursing, a hospital, in the workplace, at

a day centre or educational establishment, in supported

housing or in the street.

Forms of abuse could be physical, sexual, psychological,

emotional or financial. It could also cover the issues of

neglect and institutional abuse – where the abuse affects

more than one person within an organisation or a service

and is not addressed by the service’s management. This

can be repeated incidents of neglect or poor standards

of care that are being ignored. It may be that you are not

treated with the dignity and respect that you deserve.

Who might be causing the abuse?

Anyone may be an abuser. It may be somebody you

know well or it may be a stranger. It may be more than

one person. It might be a family member, a friend, a

neighbour, a paid or voluntary carer, a nurse, a social

worker, a GP, a visitor to your home, or somebody who

you don’t know. If you live in a residential setting or visit a

day centre, it may be another user of that service, a visitor,

or a carer.

What is adult safeguarding?

Adult safeguarding refers to work aimed at preventing

or stopping abuse and neglect of adults who need care

and support, and who are more at risk of harm because of

those needs.

Safeguarding adults takes place in communities

through a number of different factors:

• awareness raising and an absence of tolerance of abuse;

• health and social care services and police responses that

are of decent quality effective responses to allegations of

harm;

• providing access to services needed, advocacy, justice

and support; and

• using learning from safeguarding reviews to improve

services.

Who is responsible for adult safeguarding?

Adult safeguarding is everybody’s business. Any person

may recognise and report abuse or neglect, and everyone

can play a part in building communities where abuse

does not happen.

All of the bodies responsible for adult safeguarding

need to work effectively with each other, and with local

Health and Wellbeing Boards, Children’s Safeguarding

Boards, Community Safety Partnerships (set up by the

Home Office to create links between the police, the local

council, and the fire, health and probation services), and

Healthwatch, which represents the views of the public,

including service users and family carers. See page 50 for

further details.

What should you do if you suspect abuse or are

worried about abuse?

Doing nothing is not an option. Lincolnshire County

Council operates a zero tolerance of all forms of abuse.

All adults should be able to live their lives free from fear

and harm.

Your course of action will depend on the situation. If

you or the person you are concerned about is in danger

and immediate action is required you should ring the

emergency services on 999. >>


Safeguarding adults at risk of harm continued

Keeping people safe continued

http://www.mychoicemycare.org.uk/i-need-help-with/keeping-people-safe.aspx

>> If you or the person you are concerned about is not

in immediate danger, you should ring our Customer

Service Helpline on 01522 782155. You will be able to

speak to an adviser who will listen to your concerns and

take them seriously. They will offer support and may direct

your concerns to a specialist worker who may arrange to

meet with you.

Our main aim is to help you to live safely whilst

maintaining the maximum possible level of

independence, choice and control.

You may have a relative, friend or independent

advocate present if you wish. Together you will discuss

the issues and together you will agree a plan to keep

you or the person you are concerned about as safe and

independent as possible.

You will be able to have a copy of this plan. We will

agree further contact as is needed. We may involve other

agencies to help support you safely, but we will agree this

together.

We will treat you with dignity and respect at all

times. Our main aim will be to help you to live safely

whilst maintaining the maximum possible level of

independence, choice and control.

If the abuse is also a crime such as assault, racial

harassment, rape or theft the police should be involved

to prevent someone else from being abused. If the police

are involved we will work with them and with you to

support you.

If you are worried about contacting the police you can

contact us to talk things over first.

When you suspect abuse in a residential care or

nursing home

If your concern is about someone who is in a residential

or nursing home, please refer them to us, via the

Customer Service Helpline, tel: 01522 782155.

If you have concerns about the standards or application

of regulations in a care home you should contact:


Citygate, Gallowgate,

Newcastle upon Tyne NE1 4PA

Telephone: 03000 616161


Advocacy for people who use Adult Care Services

Make your voice count

Having someone to speak on your behalf and help you

secure your rights and represent your interests is often

known as advocacy. Advocacy can help to safeguard

people who are vulnerable by speaking up for them.

It enables people with physical or learning disabilities,

older people and those with mental health needs and

carers to make informed choices and decisions about

their own health and social care. Advocacy is completely

independent from the organisations that provide social

care services.

Advocacy helps you to access information and

services and to explore choices and options. Advocacy

is completely independent from the organisations that

provide social care services. Advocates act only according

to the wishes of the person they are speaking for. They do

not take their own view of what is best, or try to influence

the person to make a different choice. Advocacy services

in Lincolnshire are provided by Total Voice Advocacy, an

organisation which is independent of the Council.

Total Voice Advocacy services in Lincolnshire

Advocacy can help raise the voices of people living in

Lincolnshire by helping them express what it is they

want and aspire to as members of their community, both

locally and wider. We currently provide:

• user involvement and participation; and

• group advocacy and one to one advocacy to people

who have complex needs, learning disabilities, physical

disabilities, sensory impairments, mental health, older

people and carers of people using services of health and

social care.

Total Voice Advocacy also provides statutory advocacy

There are many ways to make your voice count if you

feel something is not right or you are unhappy and need

further support and advice.


Make your voice count continued

We want people to receive a positive experience from

their care service. If you feel that you do need to raise

a concern then you should be able to do so easily and

without fear of repercussions to your care and support.

Organisations need to know how they are performing

and use the feedback they receive from their customers,

both positive and negative, together with other

suggestions, to make improvements in their services.

All services should have a clear complaints policy and

process, which you can ask for so you know what to do,

and it should not be difficult for you to follow.

Initially it is best to raise your concerns, or concerns

about a friend or family member directly with the

manager of the service you are using this way issues can

be resolved at an early stage. If you or a family member is

receiving care which is regulated e.g. in a care home >>

Lincolnshire NHS Patient Advice and Liaison Service (PALS)

PALS provides a confidential on-the-spot advice and

information service for patients, their families, carers

and members of the public who use NHS services in

Lincolnshire.

PALS listens to peoples’ concerns, suggestions or

queries, and helps to sort out concerns or problems

quickly. It provides information about local services, and

aims to use the patient experience to help shape and

improve local health services.

PALS can be contacted on:

Tel. 0845 602 4384 Email: [email protected].

PALS can also be contacted via your local hospital:


Lincoln County Hospital

Located near Main Reception

Telephone 01522 707071

Pilgrim Hospital

Located in Main Reception

Telephone 01205 446243

Making a complaint about care services

Advocacy for people who use Adult Care Services continued

roles in Independent Mental Capacity Advocacy (IMCA),

Independent Mental Health Advocacy (IMHA) and the

Deprivation of Liberty Safeguards (DoLS).

The advocacy team is well skilled in ensuring that the

advocacy process is meaningful for individuals who use

the service. It uses different techniques to ensure that our

service meets the needs of each individual we meet. It

knows that ‘one size fits all’ does not work for everybody

and advocates spend time with people developing

methods that suit them best. The team also signposts

people to other organisations that are better placed to

help individuals with their enquiries if required.

If you or someone who cares for you feel you might

need the support of an advocate, the first step is to

contact Total Voice for an informal chat. If the service can

help, an advocate will talk to you about your concerns,

help you explore your options and choices and assist you

to find the right information and advice. If you wish, they

will express your views and opinions on your behalf at

care meetings, during an assessment and at other times

when you need to have your say. They will do so only

with your agreement, and will not put across their own

views about what is best, or try to influence you to make a

different choice.

Total Voice

Tel: 01522 706597 or 01522 706580


Web: www.totalvoicelincolnshire.org

NHS Complaints Advocacy Service

Advocacy is also available for anyone who wishes

to complain about the care or treatment they have

received from the NHS and needs help to express

their concerns. This type of advocacy is provided

in Lincolnshire by POhWER; an organisation which

provides a free, independent and confidential

advocacy service to support people with their NHS

complaint.

POhWER

Tel: 0300 456 2370 (local rate)


Web: http://www.pohwer.net

Minicom: 0300 456 2364

Text: Send the word ‘pohwer’ with your name and

number to 81025


HealthWatch Lincolnshire

Making a complaint about care services continued

Healthwatch gives people a powerful voice locally and

nationally. At a local level, Healthwatch Lincolnshire

works to help local people get the best out of their local

health and social care services. Whether it’s improving

them today or helping to shape them for tomorrow.

Healthwatch Lincolnshire is all about local voices being

able to influence the delivery and design of local services.

Not just people who use them, but anyone who might

need to in the future.

As the consumer champion for health and social care

services in Lincolnshire, get in touch with Healthwatch

and find out when the locality meetings are held, there is

sure to be one close by. You can hear about what is going

on locally and resolve issues in meetings where there is

a health and social care presence. Healthwatch carry out

visits in local services, ‘entering and viewing’ and they

can feed back their views to the County Council, local

commissioners and Healthwatch England.

For more information and for information about

volunteering for Healthwatch Lincolnshire please

contact them on 01205 820892 or via

[email protected]

Healthwatch Lincolnshire

Unit 12, 1-2 North End, Swineshead PE20 3LR

Tel: 01205 820892

If you haven’t already heard of the new Care Act, you may

well do so soon. It’s a new piece of law which will come

into effect during April 2015, making positive changes

to the way care and support is provided for adults and

carers.

Many of the things the Care Act now makes

statutory for councils are things we are already doing or

working towards here in Lincolnshire, such as having a

Safeguarding Board and outcome-based assessments.

It also introduces new duties to all councils, designed to

ensure that wellbeing, dignity and choice are at the heart

of health and social care.

The changes include:

• Carers: For the first time, carers will be recognised in law

in the same way as those they care for, and more will

able to have an assessment of their own support needs.

• Self-funders: Will also be entitled to an assessment.

• Safeguarding: Anyone at risk of abuse will be even better

protected as the Act puts Adult Safeguarding Boards on

a statutory footing.

• Care costs: The Care Act also takes into account the

findings of the Dilnot Report into the funding of care and

support, introducing a number of significant changes

to how care is charged for, who has to contribute, and a

cap on how much people will have to pay towards their

care. This comes into effect from April 2016.

The reforms also include council duties on prevention

and wellbeing, information and advice, the national

minimum threshold for eligibility; Personal Budgets,

care and support plans and universal deferred payment

agreements.

The Care Act will mean that a wider range of good

quality services give you more control and help them to

make more personalised choices over your care, resulting

in even better care that works for you.

It is designed to ensure that people receive services

that prevent their care needs from becoming more

serious, or delay the impact of their needs; can get the

information and advice they need to make good decisions

about care and support; have a range of high-quality care

providers to choose from.

See www.lincolnshire.gov.uk/careact and search

‘Care Act’ at www.gov.uk for useful fact-sheets.

The new Care Act and what it

means for you

>> or personal care at home, then that service will be

regulated by the Care Quality Commission and you can

raise your concerns with the Public Ombudsman.

If your care is arranged or funded through Adult

Care and you are not satisfied with the response from the

company, you can speak to your social worker or

you can raise your concern with us via the Customer

Service Helpline www.lincolnshire.gov.uk/

feedbackform or by telephone 01522 782060

Monday to Friday 8am - 6pm.

Make your voice count continued


Self-funding advice

What is a self-funder?

Why do I need financial advice?

What options are available to me as a self-funder?

Information,legal and financial issues

If you have capital or savings of more than £23,250 you

will have to pay for any care services you require but you

are still entitled to an assessment of your needs by us.

Assessments are explained on page 13.

If you have assets of less than £14,250 you may be

entitled to assistance with your funding from us. Between

these two figures, a sliding scale operates whereby you

must pay £1 per week for each £250 you have above the

lower figure.

Before you think about the likely costs of any care and

support, it is important that you get information and

advice about the options open to you, both regarding

the type of services that might suit you, and whether your

local council might contribute to the costs. If you don’t

you may make poor decisions about either the care you

organise or how you pay for it or both.

www.lincolnshire.gov.uk/mychoicemycare features

a financial calculator under the ‘Information, Legal and

Financial Issues’ lozenge. This function will allow you

to determine how much you may have to contribute

towards your care fees in the privacy of your own home. If

you are a friend, relative or carer this facility will also give

you the opportunity to help someone calculate

their liability towards paying for care before an

assessment is conducted. You can find this link here:


There are many options for help with funding your care.

If you are aware that you will need to fund your own

care, there are a number of organisations which can offer

advice. These include independent or specialised financial

advisers who can explain the options available to you.

If you are paying for the full cost of your support needs,

you are known as a ‘self-funder’ which means:

• you have chosen not to ask us for support; or

• you have been assessed but do not meet our eligibility

criteria; or

• you have been assessed as eligible for support but are

moving to a care home and will not qualify for help

with the fees because your income, savings or capital

assets exceed £23,250 (please note this capital limit

usually changes every April), or you are eligible for care

and support at home but due to your level of capital/

savings or income you have been assessed to pay the

full chargeable cost or the maximum charge, and you

have therefore decided to fund your care and support

yourself.

Whatever option you choose, you need to make sure

you will have enough resources to cover the cost of your

care going forward. If you do not have enough to cover

the cost there is a risk that you will be unable to fund

your own care needs for your lifetime or that you will

have to move to a different care provider. This is not a

situation anyone would wish to find themselves in, but

can be avoided by careful planning and the obtaining of

professional advice.

You may decide to apply to your local authority for

an assessment of your needs, which will determine the

level of funding you may receive from your local authority

and what you will have to contribute towards your care

costs. The local authority will consider your previous

investments to make sure you haven’t invested as a way

to deprive yourself of capital assets or income, this will

include previous investments you’ve made towards your

care costs.

• You can still contact us and ask for an assessment of your

needs; we can help you to identify your support and

outcomes to help you plan for your support needs.

• You can have a financial assessment even if you think

that we will not make a contribution to your support

needs.

• You may find that you are entitled to support with the

costs or be entitled to benefits you are currently not >>


Information, legal and fi nancial issues continued

What options are available to me as a self-funder? continued

>> receiving.

• If you have to pay the full cost of your support, we can

offer information, advice and guidance on support and

opportunities available to you.

• We can offer information, advice and support to some

people to help to try to regain your independent living

skills through the use of equipment and technology.

• We can advise you on the cost of your support needs

and how much your support needs are likely to cost; our

advice could help you save money.

• If you have a carer, your carer is entitled to a carer’s

assessment.

• We can offer information, advice and guidance on

preventative services; we have a number of services

within the community that can support your health and

wellbeing – see page 14.

• Reablement – you could be eligible to time limited

support especially after being in hospital, having a fall

etc.

It is important to make sure that you find out as much as

possible before making care funding decisions.

Assuming you will be moving into care and you meet

the eligibility criteria, you may be entitled to some of the

following financial assistance and support:

Twelve-week property disregard

If your former home is included in your financial

assessment but your other capital is less than £23,250, and

your income is not enough to meet your care home fees,

we will help with the cost during the first twelve weeks of

permanent care provided we agree that care is needed.

Deferred Payment Agreements

After the twelve-week property disregard period, any

financial help from us will be charged against the value of

your home and recovered once your house has been sold.

A legal charge will be placed on your home, and there will

be some legal and administrative costs incurred in the set-

up of the agreement, it is important to seek independent

legal and financial advice in these circumstances. Please

see the ‘Deferred Payment’ leaflet available from us for

more information.

However, we may limit how much we will pay and

it may affect your entitlement to Pension Credit if your

property is not seen to be on the market and becomes

treated as capital by the Department of Work and

Pensions.

Attendance Allowance

This is a non-means tested, non-taxable benefit from

the Department of Work and Pensions paid at the lower

rate of £54.45 per week for those needing care by day or

night, and at the higher rate of £81.30 per week for those

needing care both during the day and night. Everyone

can, and should, claim this benefit. Please note that

entitlement to this benefit does change upon admission

to care so it is important that you contact the Attendance

Allowance unit with any change in circumstance to avoid

any overpayments in benefit being made.

NHS community healthcare

You can receive community healthcare services in any

setting, including your own home or in a care home. This

care is usually provided by a community nurse and is free

of charge. Healthcare services may also be provided by

therapists and specialist nurses or through organisations

such as Marie Curie or your local hospice.

NHS-Funded Nursing Care Contribution

Whether you are a temporary or permanent resident, if

you live in a care home that provides nursing care you

will be entitled to a non-means-tested NHS Nursing Care

Contribution (currently £110.89 per week for the standard

rate) towards the cost of your nursing care. This is paid

directly to the home.

Access to NHS continuing healthcare funding is

through an assessment process to determine if you have

a prime health need as set out in the National Framework

for NHS Continuing Healthcare and NHS-funded Nursing

Care 2009 (revised). If you are eligible for this funding the

NHS will fund the cost of your care in any setting where

your assessed needs can be met. This funding will cover

the cost of your board and accommodation if you live in a

care home. It is not means-tested. However your eligibility

to receive this funding will be reviewed by NHS staff on a

regular basis and may be withdrawn following a review

and a period of notice.

Running out of money

If your capital is likely to reduce to £23,250, you must let

us know well in advance as we will step in and help with

your care fees. We must conduct an assessment of your

situation and will make a contribution - described below.

If the home you have chosen charges more than this,

you must find someone to help pay the difference – a

‘top-up’ payment. Whoever does this, whether family or

a benevolent charity, they should realise that they may

have to pay this for some time. Alternatively, you would

have to find a cheaper home.

Understanding your rights before moving into care

is essential. There are a number of financial products

and specialist companies who may be able to help. It is

important to seek advice before committing yourself.


What will I have to pay for my care?


Do you have more than £23,250 in capital and savings?

What is ‘capital’?

The value of your home is included when assessing

capital unless:

• Your partner or:

• A relative who is over 60 or disabled or:

• A child under 16 who you or a former partner maintain

still lives there.

NO

We will contribute financially towards your care costs.

How much?

To work out how much we will pay, you must arrange

an assessment (explained on page 13). This will define

your care needs and how they will be best met and your

financial situation. Whichever homes you consider must

be able to meet these needs.

Your choice of care home will be limited to those

that accept our funding level. More expensive homes

will expect you to arrange a third party to ‘top-up’ the

difference (explained on page 54). You are not allowed to

do this yourself if your capital is below £23,250.

If your capital is less than £14,250 and the home you

choose charges fees that are within our funding rate, your

contribution will be assessed only on your income.

With capital between £14,250 and £23,250 you will be

expected to contribute £1 per week for every £250 you

have above £14,250.

YES

Arrange for an assessment with us to define your care

needs. Whichever homes you consider must be able to

meet your assessed care needs.

If, apart from your property, your savings are less than

£23,250, we can help with your care costs for the first

twelve weeks. After this time, any money from us will be

regarded as a loan under the Deferred Payment scheme

and will need to be repaid once the scheme is terminated

usually by way of the property being sold or the resident’s

demise within the scheme’s payment terms to avoid

interest charges. (Please see the Deferred Payments

leaflet available from us for more information and the

explanation on page 52.)

Whatever your circumstances

Remember:

• If your partner still lives at home, they will not be means-

tested. If you both have a private pension you can opt

for only half to be considered when you are assessed.

• Your assessment will be made up of two elements, a

‘care’ part and a ‘financial’ one.

• A nursing home will generally be more expensive than

a residential home which only offers a personal care

service.

Consider claiming:

• Income Support

• Pension Credit

Definitely claim:

• Attendance Allowance, worth either £54.45 or £81.30 per

week depending on your care needs.

Moving into a care home with nursing?

• You will be eligible for the NHS Nursing Care

Contribution – currently £110.89 per week.

Always seek advice:

• Independent help is available to guide you through your

financial options. There may be a number of solutions to

retaining your capital whilst paying for care.

The figures mentioned here may change over the life of

this Directory. For current information, please contact us

on 01522 782155.

Respite and short stays

If your stay is not expected to last for more than 56 days

then there is a fixed flat weekly charge depending on your

age and financial situation. See www.lincolnshire.gov.

uk/mychoicemycare for more details.

Lincolnshire County Council’s contribution to care costs

We will pay the following rates if they are supporting

you in a care home or care home with nursing. The

rates shown will be reviewed in April 2015 and include

an individual’s assessed contribution as well as our

contribution.

THE NEW EXPECTED RATES ARE AS FOLLOWS:

Category of careNew Placements

(£) – per week

Older People Residential 404

Older People High Dependency 447

Older People Nursing 435

Mental Health Residential 421

Mental Health Nursing 435

Learning Disability Residential/Nursing 473

Physical Disability Residential/Nursing 521



Third party payments

How solicitors can help

If the care home you eventually choose costs more than

the rate we usually pay for a person with your needs,

someone will have to make up the difference. This extra

payment is often referred to as a ‘top-up’ or ‘third party

top-up’.

Except in limited circumstances, the law states that

you are not allowed to make this additional payment

yourself. The responsibility for this often falls to a

member of your family or a benevolent sponsor such

as a charity. Once this person or organisation has been

confirmed, they must sign an agreement formalising the

arrangement.

It is important that whoever agrees to do this for you is

made aware that the amount could increase in the future

and they must be confident any increases will be met.

Should payments stop for any reason, you should seek

help and advice from us immediately.

As the financing of care is a complex area, you are

advised to contact us to ask for specific advice and

individual guidance.

A solicitor can give you impartial advice about wills,

making gifts, estate planning and Powers of Attorney.

Some can also offer guidance on immediate and long-

term care plans, ensuring (if applicable) the NHS has

made the correct contribution to your fees.

Lasting Powers of Attorney (LPA) allow you to appoint

someone you trust to make decisions about your personal

welfare, including healthcare and consent to medical

treatment, and/or your property and financial affairs. A

LPA is only valid once registered with the Office of the

Public Guardian. It allows for a person of your choice to

make decisions on your behalf at a time when you may

be unable.

The Court of Protection can issue Orders directing the

management of a person’s property and financial affairs if

they are incapable of managing their own affairs should

they not have a LPA. The Court procedure is presently

very slow and the fees are quite expensive so preparing

a LPA is always advisable, providing you have somebody

sufficiently trustworthy to appoint as your attorney.

An ‘advance directive’ allows you to communicate your

wishes in respect of future medical treatment but it is not

legally binding. You may instead wish to make a living

will, properly known as an ‘advance decision’ setting out

treatment that you do not want to receive in specified

circumstances, which would legally have to be followed,

even if you die as a result.

Any proposed gift out of your estate needs careful

consideration of the benefits, risks and implications,

particularly on any future liability for care costs or tax

liability.

Long-term care: whether you remain in your own

home or move into sheltered or residential care, you may

qualify for financial assistance in the form of social care

and NHS-funded care and welfare benefits.

If you don’t have your own solicitor, ask family or

friends for their recommendations. Contact several

firms, explain your situation and ask for an estimate of

cost and an idea of time scales involved. Many firms

will make home visits if necessary and will adapt their

communications to meet your needs. It’s important to

find a solicitor who specialises in this area of the law.

Solicitors for the Elderly (SFE) are a national

association committed to providing and promoting

high-quality legal services for older people.

Tel: 0844 567 6173

NB: Please be aware this is the SFE administration

team who are not qualified to give legal advice, but

who can help you to locate a solicitor who may be

able to help you.


Web: www.solicitorsfortheelderly.com

Care home contracts for self-funding residents

If you are self-funding your care and have a contract with

your care provider, it is important to speak to solicitors

with experience in this field. Any contract should explain:

the cost of care, what services are included in the

price and how often this is reviewed; what complaints

procedure is in place; what your rights are and the

obligations of the care provider under the contract; the

procedure for cancelling a contract and the administering

of medication.

If you have any further queries with regard to care

homes in Lincolnshire, please contact the Customer

Service Helpline on 01522 782155.


Inspection and registration of care services

Lincolnshire Care Association (LinCA)


The Care Quality Commission registers, inspects and

reviews all adult social care and healthcare services in

England in the public, private and voluntary sectors. This

includes care homes, care homes with nursing, home care

agencies and NHS services, amongst others.

Since October 2010, all care providers have been

registered under a new system, introduced by the Health

and Social Care Act 2008, which will bring adult social care,

independent healthcare and the NHS under a single set of

essential standards of quality and safety for the first time.

The Care Quality Commission holds and publishes up to

date information about the compliance of health and social

care providers with essential standards of quality and safety.

Following an inspection, each care home and home care

agency is given a report of how it rates against national

essential standards of quality and safety.

Each service’s report can be seen on the Care Quality

Commission website: www.cqc.org.uk

The focus of an inspection is on the standards of care

that people who use the service receive and whether

they are happy with their care. Virtually all inspections are

unannounced.

When considering a care service, it’s always a good

idea to check their report on the Care Quality Commission

website: www.cqc.org.uk

For any enquiries or to register a concern or a complaint,

contact the Care Quality Commission by telephone:

03000 616161 or by email: [email protected]


Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

A Quality of Life and a Standard of Living

Lincolnshire has one of the fastest growing populations of

older people in the country. Some 25% of its population is

older people and this figure is rising. The rolling hills of the

Wolds and the popular market towns both inland and along

the coast are one of the reasons, alongside cheaper housing,

why people retire to the county.

This explains why there are a large number of care

providers who respond to a wide range of care and support

needs. Currently, there are over 300 residential and nursing

care homes, home care and extra-care housing providers in

the county.

Lincolnshire Care Association (LinCA) is a company limited

by guarantee representing the interests of care providers

from within the independent and voluntary sectors. It is

independently funded by an annual membership fee, which

is reviewed yearly. There are also specific contributions

for particular initiatives and services that have required

enhanced legal and financial advice – for example advice on

new forms of contracts and contracting.

The Association is managed by a voluntary Board

of Directors appointed by its members. Each Director

represents a specific area of care and support across

the county. Together they represent the Association’s

members at meetings with colleagues from within the

health, adult care and housing sectors to consider issues

such as commissioning, which includes service design,

development and evaluation. In addition, LinCA is involved in

workforce planning and development, emergency planning,

safeguarding, contracting and fee level negotiations,

compliance standards and quality assessments.

Benefits of membership include: representation with

National and Regional Care Associations and with local

authorities and the NHS locally and regionally. It also brings

access to information through a new website; access to legal,

HR and financial services advice; cost efficiencies through

group purchasing; business development and marketing;

training and skills development; communications and

networking; and the opportunity to share good practice so

that together we can strive towards ensuring that the most

vulnerable within our society have access to a good quality

of life and standard of living.

For further information regarding Lincolnshire

Care Association, its members and the benefits of

membership visit www.lincolnshirecare.org.uk

or contact the Administrator, Sarah Burgess on

Lincoln 01522 514444.

Lincolnshire County Council free guide

The Good Life Guide is designed to help you stay secure

and healthy throughout your retirement and covers a wide

range of topics, including how to make your home safer

and crime prevention. There is also general health advice,

ranging from information about healthy eating and suitable

exercises to hints and tips for avoiding falls. The document

is available on the Council’s website www.lincolnshire.

gov.uk. Just type in ‘Good Life Guide’ in the search box.


Useful contactsAction for Blind People

Action for Blind People is a national

charity with local reach, providing

practical help and support to blind

and partially sighted people of all

ages. We listen, we understand, we

act.

53 Sandgate Street, London SE15 1LE

Tel: 0303 123 9999


Web: www.actionforblindpeople.

org.uk

Action on Elder Abuse (AEA)

Works to protect and prevent the

abuse of vulnerable older adults.

Helpline: 0808 808 8141


Web: www.elderabuse.org.uk

Age Care Advice

An independent social worker-led

company specialising in the care and

support of individuals and families

living with dementia.

Tel: 07772 992732 and

01476 552137


Web: www.agecareadvice.co.uk

Adult Social Care

Customer Service Helpline

Tel: 01522 782155

Adults Supporting Adults

Charitable organisation offering a

range of community based services,

including day time provision, respite

and extended stay visits to learn new

skills. For more information please

contact:

Railton House, Sleaford Road Business

Park, Sleaford NG34 7EG

Tel: 01529 416270


Web: www.asaorg.co.uk

Age UK

(the combined Age Concern and

Help the Aged)

National helpline: 0800 169 8787

Web: www.ageuk.org.uk

Age UK Boston & South Holland

The Community Room, 32 Strait

Bargate

Boston PE21 6LJ

Tel: 01205 364161


Web: www.ageuk.org.uk/

bostonandsouthholland

Age UK Kesteven

Council Offices, Eastgate, Sleaford -

East Lodge, Partnership House, East

Road, Sleaford, NG34 7EQ

Tel: 01529 302843

Email: enquiries@ageukkesteven.

org.uk

Web: www.ageuk.org.uk/kesteven

Age UK Lincoln

36 Park Street, Lincoln, LN1 1UQ

Tel: 01522 696000


Web: www.ageuk.org.uk/lincoln

Age UK Lindsey

The Old School House, Manor House

Street, Horncastle LN9 5HF

Tel: 01507 524242


Web: www.ageuk.org.uk/lindsey


John van Geest Day Centre,

1 The Meadows, Park Road, Spalding

PE11 1XR

Tel: 01775 720305

Email: alisonthorold@

ageukspalding.co.uk (for general

enquiries)

Web: www.ageuk.org.uk/

spaldingdistrict

Alzheimer’s Society Lincolnshire

15 Sixfield Close, Lincoln,

Lincolnshire LN6 0EJ

Tel: 01522 692681


Web: www.alzheimers.org.uk

Association of Charity Officers

A national umbrella body for

benevolent charities.

Tel: 01707 651777 replace with

020 7255 4480


Web: www.aco.uk.net

British Institute of Learning

Difficulties (BILD)

Committed to improving the quality

of life for people with a learning

disability.

Birmingham Research Park

97 Vincent Drive, Edgbaston

Birmingham B15 2SQ.

Tel: 0121 415 6960


Web: www.bild.org.uk

British Red Cross

The British Red Cross provides a

wide range of services throughout

Lincolnshire including:

• First aid courses

• Dial a wheelchair

• Mobility Aids

• Support at Home

• Hand, arm and shoulder massage.

Unity House, 22 Tollemache Road

South, Spittlegate Level, Grantham,

Lincs NG31 7UH

Tel: 0845 054 7171


Web: www.redcross.org.uk

Carers Connect

Provide face to face carers

assessments along with emotional

and practical support. We also

support carers groups across the

county to promote mutual support,

social contact and access to services.

The range and type of support we

can offer will be unique to each carer.

Carers Connect, Age UK

Park Street, Lincoln LN1 1UQ

Tel: 01522 696000

Tel: 01522 696000, 01522 696000

ext 1109 or 1102


Carers Team at the CSC

The Carers Team is made up of a

range of dedicated support workers

who will endeavour to help and


Useful contacts continued

support you through the challenges

you face as a carer.

Witham Park House, Waterside South

Lincoln LN5 7JN

Tel: 01522 782224

Email: Carers_Team@lincolnshire.

gov.uk

Carers Trust

Carers Support Centre (North

Lincolnshire)

11 Redcombe Lane

Brigg, North Lincolnshire DN20 8AU

Tel: 01652 650585

Fax: 01652 653637


Web: www.carerssupportcentre.com

Carers UK

The voice of carers.

Helpline Number: 0808 8087777

(Open Wednesday and Thursday from

10-12 and 2-4)

Web: www.carersuk.org

Counsel and Care

Advice and help for older people.

6 Avonmore Road London W14 8RL

Tel: 020 7605 4200

Email: www.independentage.org

Web: www.counselandcare.org.uk

Crossroads - Caring For Carers -

South Humber Ltd

18 Hainton Avenue, Grimsby DN32 9BB

Tel: 01472 345842

Email: crossroads@southhumber.

fsnet.co.uk

Dementia UK

Dementia UK is a national charity,

committed to improving quality of life

for all people affected by dementia.

We provide mental health nurses

specialising in dementia care, called

Admiral Nurses.

6 Camden High Street,

London NW1 0JH

Tel: 020 7697 4160


Web: www.dementiauk.org

Disability Lincs

Ancaster Day Centre, Boundary Street,

Lincoln LN5 8NJ

Tel: 01522 870602

Email: enquiries@disabilitylincs.

org.uk

Web: www.disabilitylincs.org.uk

Elderly Accommodation Counsel

Help older people make informed

choices about meeting their housing

and care needs.

89 Albert Embankment, London SE1 7TP

Tel: 020 7820 1343

Web: www.housingcare.org

Friends of the Elderly

A charity that supports older people

who have a range of practical needs.

40-42 Ebury Street, London SW1W 0LZ

Tel: 0207 730 8263

Web: www.fote.org.uk

Headway Lincolnshire

Headway is the UK’s leading brain

injury charity.

Helpline: 07702 602386

Information helpline: 0808 8002244

Mon-Fri 9.00am - 5.00pm

Lincolnshire tel: 0754 659 2526

Email: headwaylincolnshire@

headway.org.uk

IndependentAge

Pledges to tackle social isolation

by getting older people online and

supporting them in their homes.

Tel: 0207 605 4200

Advice Line: 0800 319 6789


Web: www.independentage.org.uk

Lincoln and Lindsay Blind Society

Bradbury House, Ramsgate Louth

LN11 0NB

Tel: 01507 605604


(LAPD) Lincolnshire Association of

People with Disabilities

LAPD was formed in 1994, by a

group of disabled people in order

to encourage, support and assist

disabled people to make changes,

both in their personal lives and in

their communities that enable them

to live their lives to the full.

Boundary Street, Lincoln Lincolnshire

LN5 8PF

Tel: 01522 530301


Web: www.lapd.uk.com

Boston Office

Tel: 01205 351189


LHIA (Lincolnshire Home

Improvement Agency)

Customer Relations, Mercury

House, Willoughton Drive, Foxby

Lane Business Park, Gainsborough,

Lincolnshire DN21 1DY

Tel: 0845 450 9115


Web: http://lincshia.org

Lincolnshire Independent Living

Home of the Lincolnshire Disability

User Led Network. Information and

advice about PIP assessments, Direct

Payments and peer support.

C/O VoiceAbililty, 5 Saxilby Enterprise

Park, Skellingthorpe Road, Saxilby,

Lincoln LN1 2LR

Email: admin@lincolnshire

independentliving.co.uk

Follow on Twitter @lincsindliving

Web: Lincolnshireindependent

living.org.uk

Lincolnshire Integrated

Community Equipment Service

(ICES)

Orchard House, Orchard Street,

Lincoln LN1 1ES

Tel: 01522 553959 / 01522 554175

Email: wendy.ramsey@lincolnshire.

gov.uk

Macmillan

We provide practical, medical and

financial support and push for better

cancer care. We are Macmillan Cancer

Support.

89 Albert Embankment,

London SE1 7UQ

Tel: 020 7840 7840 (Head Office)

Tel: 0808 8080000 (Advice Line)

Web: www.macmillan.org.uk >>



>> Macmillan improves the lives of

people affected by cancer locally. We

provide practical, medical, emotional

and financial support and push for

better cancer care. Cancer affects us

all. We can all help.

Macmillan Cancer Information &

Support


Greetwell Road LN2 5QY

Tel: 01522 573799

Macmillan Palliative Carers

Support

c/o Carers Connect, Age UK, Park

Street, Lincoln, LN1 1UQ.

Tel: 01522 696000



Mencap

Grantham based day services for

people with profound intellectual and

multiple disabilities; residential care

and residential short breaks for adults

with learning disabilities.

Mencap National Helpline

123 Golden Lane, London EC1Y 0RT

Tel: 020 7454 0454


Grantham Office

The Cree Centre, Aire Road, Grantham

Lincs NG31 7QP

Tel: 01467 566050

Email: annette.tweedie@

granthammencap.co.uk

Lincoln Office

Supported living for adults with

learning disabilities in the Lincoln and

Boston areas.

Community Centre, Croft Street

Lincoln LN2 5AX

Tel: 01522 536765


MS Society

The MS Society is the UK’s leading

MS charity. Since 1953, we’ve been

providing information and support,

funding research and fighting for

change.

MS National Centre (MSNC)

372 Edgware Road, London NW2 6ND

Tel: 0208 438 0700


Web: www.mssociety.org.uk

Freephone helpline for the National

MS Society. They can provide details

for Lincolnshire MS Societies.

Tel: 0808 800 8000

Boston & South Holland Branch

Tel: 01205 724550


North Hykeham

Tel: 01522 838220


National Association for Providers

of Activities for Older People

(NAPA)

Promotes the importance of activities

for older persons.

Tel: 0207 078 9375


Web: www.napa-activities.co.uk

National Deaf Children’s Society

(Lincoln)

The National Deaf Children’s Society

(NDCS) is the leading charity

dedicated to creating a world without

barriers for deaf children and young

people. NDCS is an organization of

families, parents and carers, providing

emotional and practical support

through our Freephone Helpline, our

network of trained support workers.

Head Office

15 Dufferin Street, London EC1Y 8UR


Tel: 07784 223412 / 07908984768

Web: www.ndcs.org.uk

PALS (Lincolnshire Patient &

Advice Liaison Service)

Oak House, Witham Park, Waterside

South, Lincoln LN5 7FB

Tel: 0845 602 4384 or


and: [email protected]

Grantham & District Hospital

Located adjacent to Ward 6

Telephone: 01476 464861


Located near Main Reception

Telephone: 01522 707071

Pilgrim Hospital

Located in Main Reception

Telephone: 01205 446243

Parkinsons Society

Parkinson’s UK

215 Vauxhall Bridge Road, London

SW1V 1EJ

Tel: 0844 225 3620


Penderels Lincolnshire

Aims to assist people with all aspects

of independent living.

Haverholme Priory Offices,

Haverholme Park, Haverholme

Ewerby, Sleaford NG34 9PF

Tel: 0845 6060331

Fax: 01522 529 888

Email: lincolnshire@penderelstrust.

org.uk

Web: www.penderelstrust.org.uk

Registered Nursing Home

Association (RNHA)

Campaigns for high standards in

nursing home care.

Tel: 0121 451 1088

Web: www.rnha.co.uk

Relatives and Residents

Association, The

Exists for older people needing, or

living in, residential care and the

families and friends left behind.

Tel: 020 7359 8148

Rethink

Support for families living with mental

ill health. Carers support services.

Supported living for people with

mental ill health.

Greetwell Place, 2 Limekiln Way

Greetwell Road, Lincoln LN2 4US

Tel: 01522 536029

Web: www.rethink.org

Samaritans

Available 24 hours a day to provide

confidential emotional support

for people who are experiencing


feelings of distress, despair or suicidal

thoughts. You don’t have to be

suicidal to get in contact.

17 Hungate, Lincoln LN1 1ES

Tel: 0845 790 9090


Web: www.samaritans.org

Shine Network

Award winning network of people

and organisations involved in mental

health. We think we can do a lot to

put people in touch with each other

and to help them work together more

closely and effectively. Information

and advice.

Involve@Lincoln

12 Mint Lane, Lincoln LN1 1UD

Tel: 07969 872804


Follow on Twitter @lincsSHINE

Web: www.lincsshine.org.uk

(SILCS) Sensory Impairment

Lincolnshire County Service

The service aims to create

opportunities for adults and children

with sensory impairment needs, to

build confidence and self-esteem,

develop communication skills,

promote independent living and

develop mobility skills.

BID Services, 7 Checkpoint Court

Sadler Road, Lincoln LN6 3PW

Tel: 01522 848295

Minicom: 0121 246 6101

Text: 07702 939165


Web: www.silcs.org.uk


Elmer House, Finkin Street, Grantham,

Lincolnshire NG31 5QZ

Tel: 01476 592775


St. Barnabas Hospices

St Barnabas provides specialist

palliative and end of life care so that

everyone can access and receive

the support they need to live well

and ease the process of dying.

For enquiries about supporting St

Barnabas Hospice, or for information

on our care services, please call tel:

01522 511566 or email enquiries@

stbarnabashospice.co.uk

Stroke Association

Life After Stroke Services

Information, advice and support

about stroke. Communication

support service. Stroke Prevention

Services. Getting Back to Life Services.

Carer Support Services.

National helpline 0303 303 3100

Stroke Information Service, Stroke

Association, Life After Stroke

Centre, Church Lane, Bromsgrove,

Worcestershire B61 8RA

Textphone: 18001 0303 3033 100


Web: www.stroke.org.uk

Lincoln and District Stroke Club

Ancaster Day Centre, Lincoln LN5 8PF

Tel: 01522 537301

Total Voice Advocacy

Voiceability, 5 Saxilby Enterprise

Skellingthorpe Road, Saxilby Lincoln

LN1 2LR

Tel: 01522 706580



CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077

HOW WILL I KNOW WHICH TO CHOOSE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

WHAT ARE THE CARE OPTIONS?

WHAT IF MUM DOESN’T AGREE?


www.meadowsedge.co.uke: [email protected]

Wyberton West Road, Boston, Lincolnshire PE21 7JUt: 01205 353271

Providing a family-like environment where residents can feel safe, comfortable and cared about.

Large single en-suite rooms which can be decorated and customised to suit you

Respite, Nursing and Residential care

Stroke Rehabilitation care

Stoma care

Specialist Palliative care services including syringe drivers, nasal gastric tubes & peg feeding

established over 30 years

www.meadowsedge.co.uk

24 hour nursing, residential, dementia and respite care

• search care providers quickly and easily • search by postcode/town and care type• Information on standards of care• links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers

• request a brochure• checklists to take with you when you visit

developed by the publisher of this Directory

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Lincolnshire Landscape



Service User

Bands




ASHRIDGE

14 Tower Road, Boston PE21 9AD

Tel: 01205 366922 OP LDA YA

FRAMPTON HOUSE RESIDENTIAL CARE HOME

West End Road, Frampton, Boston PE20 1BT

Tel: 01205 724216 OP D

GARDENS RESIDENTIAL HOME, THE

88 Sleaford Road, Boston PE21 8EY

Tel: 01205 359797 OP D

MANOR GATE CARE HOME

190 Causeway, Wyberton, Boston PE21 7BS

Tel: 01205 366260 OP D

MINSTRELS RESIDENTIAL HOME, THE

Main Road, Wrangle, Boston PE22 9AJ

Tel: 01205 870910 OP D

OLD RECTORY, THE

Main Road, Stickney, Nr. Boston PE22 8AY

Tel: 01205 480885 OP D PD

ELMWOOD HOUSE NURSING HOME

88 Sleaford Road, Boston PE21 8EY

Tel: 01205 369235 OP PD

GEORGIANS (BOSTON) LTD, THE

50 Wide Bargate, Boston PE21 6RY

Tel: 01205 364111 OP D PD MH SI

HUNTERS CREEK CARE HOME

130 London Road, Boston PE21 7HB

Tel: 01205 358034 Advert inside back cover OP D PD YA

MEADOWS EDGE

Wyberton West Road, Wyberton, Boston PE21 7JU

Tel: 01205 353271 Advert page 60 OP D

ST JOHN’S NURSING HOME

White House Lane, Boston PE21 0BE

Tel: 01205 366059 OP D

RALPHLAND CARE HOME

Ralphs Lane, Frampton West,

Nr Boston PE20 1QU

Tel: 01205 722332 OP D PD MH YA

SKIRBECK COURT (OSJCT)

55a Spilsby Road,

Boston PE21 9NU

Tel: 0800 988 8133 Advert page 7 OP

VAUXHALL COURT CARE HOME

Vauxhall House, Frieston Road,

Boston PE21 0JW

Tel: 01205 354911 OP D MH

WILLOUGHBY GRANGE CARE HOME

Willoughby Road, Boston PE21 9EG

Tel: 01205 357836 OP D

WOODLANDS COURT CARE HOME

Boston Road, Kirton, Boston PE20 1DS

Tel: 01205 723355 OP D

WESTFIELD NURSING HOME

34 Sleaford Road,

Boston PE21 8EU

Tel: 01205 365835 OP D LDA

WHITE GABLES CARE HOME

21 Willington Road,

Kirton, Boston PE20 1EP

Tel: 01205 723874 D

WILLOUGHBY GRANGE CARE HOME

Willoughby Road,

Boston PE21 9EG

Tel: 01205 357836 OP D

WOODLANDS COURT CARE HOME

Boston Road, Kirton,

Boston PE20 1DS

Tel: 01205 723355 OP D

Boston care homes

Boston care homes with nursing

Boston Service category information is obtained from CQC and historic information recorded by the Council. These categories change regularly and you should contact the provider for current information on care they provide.

It is a two storey detached property that stands within its own gardens and has views of the countryside. The Home is able to offer packages ranging from one day respite to long term care and continuing care. At Holly Tree Lodge, we care for people with nursing needs and also for people with social care needs especially those related to memory loss and dementia.

The Home is well furnished to create a comfortable and homely atmosphere that offers a safe and secure environment. The accommodation is spacious and appropriate. The living area has been adapted to reduce the risks associated with the needs of the residents.

There are four lounge areas and two dining rooms. Both dining rooms lead onto patio areas with a garden which enables alfresco dining for those who wish to enjoy it.

There are large garden areas which have within it a number of smaller areas offering some privacy for individuals. The gardens are safe and accessible, to our residents.

The approach of the staff within the Home ensures that the person is cared for in an individualised way, promoting freedom of choice.

All people within the Home have comprehensive support plans that are person-centered to meet their individual needs and include individual choices and social inclusion. The support plans are regularly reviewed by the management team and staff. This ensures that the person’s requirements and wishes are taken into account within daily activities.

We welcome telephone enquiries at any time and also invite you to call in at the Home to have a look around.

speak to our Manager Anne, please call beforehand to ensure she is on duty when you intend to visit.

HOLLY TREE LODGE CARE HOME3 EASTGATE, SCOTTON, GAINSBOROUGH, LINCOLNSHIRE DN21 3QR

Telephone: 01724-762537 E-Mail: [email protected] Manager: Anne Atkinson E-Mail: [email protected]

Please see our website www.hollytreecare.co.uk and our recommendations on www.carehomes.co.uk

Holly Tree Lodge is situated within the heart of the picturesque village of Scotton which is within easy reach of both Scunthorpe and Gainsborough.



Service User

Bands




Gainsborough

CHESTNUT HOUSE

62 High Street, Marton DN21 5AW

Tel: 01427 718272 MH YA AD

FOXBY COURT (OSJCT)

Middlefield Lane,

Gainsborough DN21 1QR


GROSVENOR HOUSE CARE HOME

19 Back Street, East Stockwith,

Gainsborough DN21 3DL

Tel: 01427 616950 Advert page 36 OP D PD YA

KINGSWAY CLAYTON HOUSE

RESIDENTIAL CARE HOME

9-11 Lea Road, Gainsborough DN21 1LW

Tel: 01427 613730 OP LDA

MANOR, THE

The Green, Scotter,

Gainsborough DN21 3UD

Tel: 01724 764884 OP D MH

NORTH WARREN HOUSE

North Warren Road,

Gainsborough DN21 2TU

Tel: 01427 612171 OP

OLD RECTORY, THE

Sturton Road, Saxilby,

Lincoln LN1 2PG

Tel: 01522 702346 Advert below OP D

OWLS BARN

47-49 High Street, Marton,

Gainsborough DN21 5AL

Tel: 01427 718842 OP D LDA MH

REDCOTE RESIDENTIAL HOME

23 Gainsborough Road, Lea,

Gainsborough DN21 5HR

Tel: 01427 615700 OP

ST OGGS

14 Front Street, Morton,

Gainsborough DN21 3AA

Tel: 01427 617173 MH YA AD

TIGH BRUADAIR

Summer Hill, Gainsborough DN21 1HQ

Tel: 01427 611541 LDA YA

WISPINGTON HOUSE

41 Mill Lane, Saxilby,

Lincoln LN1 2QD

Tel: 01522 703012 OP D PD SI

Gainsborough care homes

T H E

OLD RECTORYR E S I D E N T I A L C A R E H O M E

• Warm, friendly environment• Independence and dignity maintained • Freshly prepared meals with dietary needs

catered for • Entertainment and activities provided • Visitors welcome at any time• Short breaks, day care and respite care

offered• Committed staff team providing a high

quality of care

Sturton Road, Saxilby, Lincoln LN1 2PG Tel: 01522 702346 Fax: 01522 702346

Email: [email protected] www.oldrectorycare.co.uk Gainsborough Old Hall



Service User

Bands




BLENHEIM CARE CENTRE

Hemswell Cliff, Gainsborough DN21 5TJ

Tel: 01427 668175 OP PD YA

BLYTON COURT

3 Laughton Road, Blyton, Gainsborough DN21 3LG

Tel: 01427 628791 PD MH YA

CHEYNE HOUSE CARE HOME

Main Street, North Carlton, Lincoln LN1 2RR

Tel: 01522 730078 Advert below and page 69 OP D

DROVERS CALL CARE HOME

186 Lea Road, Gainsborough DN21 1AN

Tel: 01427 678300 Advert page 64 OP D PD

ELIOT HOUSE

Crooked Billet Street, Morton,

Gainsborough DN21 3AH

Tel: 01427 617545 OP D PD MH

FERNDENE CARE HOME

Parksprings Road, Gainsborough DN21 1NR

Tel: 01427 810700 OP D

FOXBY HILL CARE HOME

Foxby Hill, Gainsborough DN21 1PN

Tel: 01427 611231 OP D PD MH SI YA

GABLES MANOR

Ingleby, Saxilby, Lincoln LN1 2PQ

Tel: 01522 704250 LDA

GROSVENOR HOUSE CARE HOME

19 Back Street, East Stockwith,

Gainsborough DN21 3DL


HOLLY TREE LODGE CARE HOME

3 Eastgate, Scotton, Gainsborough DN21 3QR

Tel: 01724 762537 Advert page 62 OP D PD LDA

HOWSON CARE CENTRE

Marton Road, Willingham-by-Stow,

Gainsborough DN21 5JU

Tel: 01427 788283 OP D LDA MH YA

LAUGHTON CROFT CARE HOME WITH NURSING

Gainsborough Road, Scotter Common,

Gainsborough DN21 3JF

Tel: 01724 762678 OP D PD MH SI YA AD

MANOR NURSING HOME, THE

Dog & Duck Lane, Morton,

Gainsborough DN21 3BB

Tel: 01427 612796 OP D MH

MIDDLEFIELD HOUSE NURSING HOME

Middlefield Lane, Gainsborough DN21 1TY

Tel: 01427 615577 LDA YA

Gainsborough care homes with nursing

Cheyne House Care Home

rated as 94% for the Deprivation of

Liberty and Safeguarding

is one of the best care homes in

Lincolnshire and is registered for residential, nursing residents, specialising with those living with

the effects of dementia. In our last audit NHS Lincolnshire awarded the home a score of 94%

for deprivation of liberty and safeguarding.

With our Registered and Mental Health Nurses we offer 24 hour nursing care along with care staff

and ancillary staff whose knowledge in dementia supports our residents and their families

Cheyne House Care Home: Main Street, North Carlton, Lincoln, Lincolnshire, LN1 2RRTelephone/Fax: 01522 730078 • Mobile: 07780 685075 • Email: [email protected]

It is in your best interest to visit Cheyne House prior to making any decisions for yourself or your loved ones.



Service User

Bands




Grantham

APPLE TREES CARE & REABLEMENT CENTRE (OSJCT)

Arlington Gardens, Grantham NG31 7GQ

Tel: 01476 542700 Advert page 7 OP D PD MH SI

AVERY LODGE

37 Beacon Lane, Grantham NG31 9DN

Tel: 01476 590674 OP D PD

AYRSHIRE HOUSE

24-26 Main Road, Long Bennington,

Newark, Nottinghamshire NG23 5EH

Tel: 01400 281971 LDA

BELVOIR HOME CARE HOME

Brownlow Street, Grantham NG31 8BE

Tel: 01476 565454 OP D

BIRCHWOOD RETIREMENT HOME

6-8 Dudley Road, Grantham NG31 9AA

Tel: 01476 562042 OP D

CASTLEGATE HOUSE RESIDENTIAL HOME

49 Castlegate, Grantham NG31 6SN

Tel: 01476 560800 OP D

CAYTHORPE RESIDENTIAL HOME

77 High Street, Caythorpe,

Grantham NG32 3DP


FAIRVIEW FARM

Gloucester Road,

Grantham NG31 8RJ

Tel: 01476 570507 LDA

GREGORY HOUSE (OSJCT)

Welby Gardens,

Grantham NG31 8BN


HARROW STREET, 18

Grantham NG31 6HF

Tel: 01476 574429 OP PD LDA SI YA

MILLFIELD HOUSE

13 Back Lane, Colsterworth,

Grantham NG33 5NJ

Tel: 01476 860270 LDA SI YA

HARROWBY LODGE NURSING HOME

4 Harrowby Lane, Grantham NG31 9HX

Tel: 01476 568505 OP D PD YA

KINGS COURT NURSING HOME

Church Street,

Grantham NG31 6RR

Tel: 01476 576928 Advert page 22 OP D PD MH SI YA

NEWTON HOUSE

148 Barrowby Road,

Grantham NG31 8AF

Tel: 01476 452380 Advert page 80 OP D PD MH YA

ST EDMUND’S NURSING HOME

Worcester Road, Grantham NG31 8SF

Tel: 01476 576811 OP PD YA

BELTON LODGE NURSING HOME

213 Belton Lane,

Grantham NG31 9PW

Tel: 01476 579798 OP

Grantham care homes

Grantham care homes with nursing

Cay

thor

pe R

esid

entia

l Hom

e Quality Rating ‘excellent’

Tel: 01400 272552. 77 High Street, Caythorpe, Grantham, Lincolnshire NG32 3DP

Caythorpe provides for older people and people with dementia.The Home provides a full range of services and facilities:• Home cooking is provided and all diets are catered for • Trained staff • Regular relative/resident meetings• Dental, clergy, hairdressing & chiropody• Own furniture/pets welcome by prior arrangement • Access to wireless internet and DVD equipment • Enclosed Garden • Activities/outings organized• Day care service also provided • Registered for 14 residentsMembers of National Association for Providers of Activities for older people

.’

Len (Resident)



Service User

Bands




BRAMHALL RESIDENTIAL HOME

1 Butt Lane, Tattershall LN4 4NL

Tel: 01526 342632 OP

CLARENCE HOUSE AND THE GRANARY

53 West Street, Horncastle LN9 5JE

Tel: 01507 524466 LDA YA

EASTWOOD LODGE

Stanhope Avenue, Woodhall Spa LN10 6SP

Tel: 01526 352188 OP D

GROVE RESIDENTIAL CARE HOME, THE

Main Street, West Ashby, Horncastle LN9 5PT

Tel: 01507 522507 OP D SI

HEATHERLEA HOUSE RESIDENTIAL CARE HOME

109 Tor-o-Moor Road, Woodhall Spa LN10 6SD

Tel: 01526 353394 OP D

NETHERLANDS

Spilsby Road, Horncastle LN9 6AL

Tel: 01507 522009 LDA YA

RUSSELL GREEN CARE HOME

11 Stanhope Avenue, Woodhall Spa LN10 6SP

Tel: 01526 352879 OP D PD SI

WESTERLEY RESIDENTIAL HOME FOR THE ELDERLY

The Broadway, Woodhall Spa LN10 6SQ

Tel: 01526 352231 OP

NIGHTINGALES HOUSE CARE CENTRE

Main Road, Bucknall, Lincoln LN10 5DT

Tel: 01526 388261 Advert inside front cover OP PD

SOUTH WOLD NURSING HOME

South Road, Tetford, Horncastle LN9 6QB

Tel: 01507 533393 OP D

TANGLEWOOD CARE HOME

36 Louth Road, Horncastle LN9 5EN


TORAY PINES CARE HOME Advert inside back cover

School Lane, Coningsby, Lincolnshire LN4 4SJ

Tel: 01526 344361/2 OP D PD YA

Horncastle care homes

Horncastle care homes with nursing

Horncastle

Kinema In The Woods



Service User

Bands




LincolnLincoln care homes

AN CALADH HOUSE

4 Church Hill, Washingborough, Lincoln LN4 1EH

Tel: 01522 790110 LDA YA

ASHLEY COURT, 1

Boundary Street, Lincoln LN5 8PQ

Tel: 01522 539247 PD YA

BERNADETTE HOUSE

The Old Vicarage, South Park, Lincoln LN5 8EW


122 SCORER STREET

Holistic Residential and Day Care for adultswith learning disabilities / high functioning Autistic Spectrum Disorders

Excellent Services *** (CQC)

• Small homely environment • Person centred service • Active community participation • Enhancing life skills • Individual structured programmes • Live-in management team• Highly trained mature staff

Tel: 01522 804 167 Email: [email protected] www.scorerstreet.co.uk

Lincoln LN5 7SX

T: 01522 5206439-11 Monson Street, Lincoln LN5 7RZ

More than just a place to live, Monson Retirement

Home is truly ‘home’ to only thirty five residents

and has been specifically designed for comfortable

and entertaining senior living for individuals and

couples. Within a modern, tranquil setting our

caring staff deliver 24 hour personalised care that

helps to achieve a high level quality of life with a

range of facilities rarely found in other care homes.

www.monsonrh.co.uk

monsonretirement home

Bernadette House is one of the outstanding residential care homes in Lincoln, specialising in dementia care. We also offer respite and day care with newly refurbished en-suite rooms.

It is set in one acre of picturesque gardens within close proximity of the shops and amenities.

We offer excellent standards of care and accommodation for the elderly (from age 55 years and up) and work within the guidelines of the national minimum standards.Tel: 01522 521926

Email: [email protected] • Web: www.bernadettehouseltd.co.uk

Bernadette HouseThe Old Vicarage, South Park, Lincoln LN5 8EW

Specialising in dementia care, day care, respite and end of life for the elderly with all dietary and care needs catered for.

Our homely accommodation for private and funded residents includes newly refurbished en-suite rooms all set in one acre of picturesque gardens within close proximity of the shops and amenities.

Brantley ManorBrantley Manor lies just two miles south of one of England’s most historic cathedral cities, Lincoln. The property is close to local amenities and issurrounded by mature trees and hedges.

• Daycare• Respite Care• Older person needs met• Staff qualified and experienced in Alzheimer’s/Dementia• Attractively decorated rooms• 24 hour call systems• Wheelchair access• Fresh, vaired menu for all diets• Group activities• Highly qualified & friendly staff

Telephone: 01522 543866 Web: www.pearlcare.co.uk Email: [email protected]: Brantley Manor Care Home, Brant Road, Lincoln, Lincolnshire, LN5 8RX

BOULTHAM PARK HOUSE (OSJCT)

Rookery Lane, Lincoln LN6 7PH

Tel: 0800 988 8133 Advert page 7 OP D

BRANTLEY MANOR CARE HOME

Brant Road, Lincoln LN5 8RX


CANWICK COURT CARE CENTRE

78 South Park, Lincoln LN5 8ES

Tel: 01522 544595 OP D

ERMINE HOUSE (OSJCT)

Laughton Way, Ermine Estate, Lincoln LN2 2EX


FOSSE HOUSE (OSJCT)

Hykeham Road, Lincoln LN6 8AA


GROVE CARE CENTRE, THE

14 Church Road, Skellingthorpe, Lincoln LN6 5UW

Tel: 01522 500710 OP D PD



Service User

Bands




Cheyne House Care Home

rated as 94% for the Deprivation of

Liberty and Safeguarding

is one of the best care homes in

Lincolnshire and is registered for residential, nursing residents, specialising with those living with

the effects of dementia. In our last audit NHS Lincolnshire awarded the home a score of 94%

for deprivation of liberty and safeguarding.

With our Registered and Mental Health Nurses we offer 24 hour nursing care along with care staff

and ancillary staff whose knowledge in dementia supports our residents and their families

Cheyne House Care Home: Main Street, North Carlton, Lincoln, Lincolnshire, LN1 2RRTelephone/Fax: 01522 730078 • Mobile: 07780 685075 • Email: [email protected]

It is in your best interest to visit Cheyne House prior to making any decisions for yourself or your loved ones.

HARTSHOLME HOUSE (OSJCT)

Ashby Avenue, Hartsholme, Lincoln LN6 0ED


LINDUM PARK HOUSE CARE HOME

1-2 Lindum Road, Lincoln LN2 1NN

Tel: 01522 545099 OP LDA MH YA

MONSON RETIREMENT HOME

9-11 Monson Street, Lincoln LN5 7RZ


REDCOTE HOUSE RESIDENTIAL CARE HOME

Redcote Drive, Lincoln LN6 7HQ

Tel: 01522 500796 OP D

RIDGEWAY CARE CENTRE

2-6 The Avenue, Lincoln LN1 1PB

Tel: 01522 530552 OP D

RUCKLAND COURT CARE HOME (LACE)

Ruckland Avenue, Lincoln LN1 3TP


ALTHAM COURT RESIDENTIAL AND NURSING HOME

Altham Terrace, Lincoln LN6 7SP

Tel: 01522 716314 Advert page 70 OP PD

BUNKERS HILL CARE HOME

1 Ross Close, off Carlton Boulevard, Lincoln LN2 4WQ

Tel: 01522 575139 OP D PD MH YA

CATHEDRAL NURSING HOME

23 Nettleham Road, Lincoln LN2 1RQ

Tel: 01522 526715 OP D

CHERRY TREE LODGE NURSING HOME

133 Macaulay Drive, Lincoln LN2 4ET

Tel: 01522 545580 LDA YA

EASTHOLME CARE HOME

74-75 South Park, Lincoln LN5 8ES

Tel: 01522 521956 OP D PD YA

ECCLESHARE COURT CARE HOME 1 - 39 (LACE)

Ashby Avenue, Lincoln LN6 0ED


Lincoln care homes with nursing

Lincoln care homes continued

SCORER STREET, 122

Lincoln LN5 7SX

Tel: 01522 804167 Advert page 68 LDA

STONES PLACE

Skellingthorpe Road, Lincoln LN6 0PA

Tel: 01522 684325 OP

SWALLOW LODGE

Fen Lane, North Hykeham, Lincoln LN6 8UZ

Tel: 01522 555501 LDA

TAMAR HOUSE

5 Riseholme Road, Lincoln LN1 3SN

Tel: 01522 524093 LDA YA

TIGH ALLENE

2A Church Hill, Washingborough, Lincoln LN4 1EH

Tel: 01522 797947 LDA

WEST DEAN CARE HOME

77-79 Yarborough Road, Lincoln LN1 1HS

Tel: 01522 568248 OP LDA MH YA



Service User

Bands




A choice of elderly care options, here for you in LincolnshireWe know that personalised care in a warm and welcoming care home, that’s close to your family and friends is really important.

That’s why we offer long and short stay aged care options in Lincoln. What’s more, you don’t need our health insurance to stay with us.

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† Calls from any line to 03 numbers are charged at no more than UK national rates and count towards any inclusive minutes from mobiles. Calls may be monitored and may be recorded for training purposes.

To discuss your elderly care options at your nearest Bupa care home, talk to us today:

Call 0333 220 4756 †

Ashtree HouseChurch Lane, WithernAlford, LincsLN13 0NGPhone: 01507 450 373E-Mail: [email protected]: www.ashtree-house.co.uk

ECCLESHARE COURT CARE HOME 40 - 64 (LACE)

Ashby Avenue, Lincoln LN6 0ED


GREETWELL HOUSE NURSING HOME

70 Greetwell Close, Lincoln LN2 4BA

Tel: 01522 521830 OP

GROSVENOR HALL CARE HOME

Newark Road, Lincoln LN5 8QT

Tel: 01522 528870 OP D

HARVEST HOUSE NURSING HOME

126 Carholme Road, Lincoln LN1 1SP

Tel: 01522 513202 OP D

HOMER LODGE CARE CENTRE

23-28 Monson Street,

Lincoln LN5 7RZ

Tel: 01522 530108 Advert inside front cover OP

ST CLAIRE’S NURSING HOME

Birchwood Avenue, Doddington Park,

Lincoln LN6 0QT

Tel: 01522 684945 OP PD

WILLOW COURT

Croft Lane, Cherry Willingham,

Lincoln LN3 4JW

Tel: 01522 595391 OP D

Lincoln care homes with nursing continued



Service User

Bands




ALDERSON HOUSE

Saltfleet Road, Theddlethorpe, Mablethorpe LN12 1PH

Tel: 01507 338584 MH YA

ASHTREE HOUSE

Church Lane, Withern, Alford LN13 0NG


BEECHES, THE

28 South Street, Louth LN11 9JT

Tel: 01507 603862 OP

BOULEVARD HOUSE

1 The Boulevard, Mablethorpe, LN12 2AD

Tel: 01507 473228 LDA YA

CHIMNEYS CARE HOME, THE

1 Station Road, Alford LN13 9HY

Tel: 01507 462789 OP

DOULTON COURT CARE HOME

Alford Road, Sutton-on-Sea LN12 2HF

Tel: 01507 441026 OP D PD

ELMS CARE HOME, THE

Elm Drive, Louth LN11 0DE

Tel: 01507 350100 OP D

FIR CLOSE

2 Westgate, Louth LN11 9YH

Tel: 01507 603882 OP D

FOTHERBY HOUSE

Louth Road, Fotherby, Louth LN11 0UG

Tel: 01507 607237 OP

GABLES, THE

Willoughby Road, Cumberworth, Alford LN13 9LF

Tel: 01507 490661 OP D LDA SI YA

LINK HOUSE

Main Road, Withern LN13 0NB

Tel: 01507 450403 LDA YA

LIVINGSTONE COURT (LINKAGE)

Stanley Avenue, Mablethorpe LN12 1DP


MONKS DYKE ROAD, 54

Louth LN11 9AN

Tel: 01507 609331 PD LDA SI

MONKS DYKE ROAD, 56

Louth LN11 9AN

Tel: 01507 610877 LDA SI

NEWHAVEN RESIDENTIAL HOME

Mumby Road, Huttoft,

Alford LN13 9RF

Tel: 01507 490294 OP LDA

OAK LODGE (LINKAGE)

Stanley Avenue,

Mablethorpe LN12 1DP


OLD MILL PARK, 25

25 Old Mill Park, Louth LN11 0NY

Tel: 01507 608052 LDA SI

RIVERSIDE (LINKAGE)

Ramsgate Road, Louth LN11 0NJ


SEATON HOUSE (LINKAGE)

153 Eastgate, Louth LN11 9AJ


SOUTH FARM RESIDENTIAL HOME

Huttoft Road, Sutton-on-Sea,

Mablethorpe LN12 2RU

Tel: 01507 443746 OP LDA

SUMMERFIELD REST HOME

10-12 Park Road East, Sutton-on-Sea,

Mablethorpe LN12 2NL

Tel: 01507 441969 OP D

SWALLOWDALE (LINKAGE)

5 Bilsby Road, Alford LN13 9EW


SYCAMORES, THE (LINKAGE)

45 South Street, Alford LN13 9AN


LouthLouth care homes



Service User

Bands




VICTORIA HOUSE RESIDENTIAL HOME

31 Station Road, Alford LN13 9JB

Tel: 01507 463292 OP D PD

WAVERLEY

164 High Street, Mablethorpe LN12 1EJ

Tel: 01507 473071 OP LDA

WILLOUGHBY HOUSE

Willoughby Road, Sutton-on-Sea LN12 2NF

Tel: 01507 442555 LDA YA

WYNGATE RESIDENTIAL CARE HOME

Alford Road, Mablethorpe LN12 1PX

Tel: 01507 477531 OP D PD

Louth care homes continued

DOULTON COURT CARE HOME

Alford Road, Sutton-on-Sea LN12 2HF

Tel: 01507 441026 OP D PD

ELMS CARE HOME, THE

Elm Drive, Louth LN11 0DE

Tel: 01507 350100 OP D

FOUNTAINS CARE CENTRE, THE

Church Lane, Tetney, Grimsby DN36 5JX

Tel: 01472 210456 Advert inside front cover OP D PD

MADEIRA HOUSE

129 - 131 High Holme Road, Louth LN11 0HD

Tel: 01507 607452 OP D PD SI

MIRAMAR NURSING HOME

20 Trusthorpe Road, Sutton-on-Sea,

Mablethorpe LN12 2LT

Tel: 01507 442484 MH

ORCHARD HOUSE CARE HOME

Grosvenor Road, Mablethorpe LN12 1EL

Tel: 01507 472203 OP D PD YA

SANDPIPER CARE HOME

South Street, Alford LN13 9AQ

Tel: 01507 462112 Advert inside back cover OP D PD

STEWTON HOUSE

28 Stewton Lane, Louth LN11 8RZ

Tel: 01507 602961 OP

SUTTON LODGE NURSING

& RESIDENTIAL CARE HOME

Station Road, Sutton-on-Sea, Mablethorpe LN12 2HR

Tel: 01507 441905 OP PD YA

WOLDS CARE CENTRE, THE

North Holme Road, Louth LN11 0JF

Tel: 01507 603869 OP D PD MH SI YA

Louth care homes with nursing

Market Rasen

BLYTHE HOUSE

Lincoln Road, Faldingworth LN8 3SF

Tel: 01522 868279 LDA YA

BRAMBLES

53 Station Road, Bardney, Lincoln LN3 5UD

Tel: 01526 399868 LDA YA

COTTAGE SPECIALIST RESIDENTIAL SERVICE, THE

31 Norbeck Lane, Welton, Lincoln LN2 3JP

Tel: 01673 862000 Advert page 44 LDA YA

GLEBE HOUSE

7 South Dale, Caistor LN7 6LS

Tel: 01472 852282 MH YA


17-19 Grimsby Road, Caistor LN7 6QY

Tel: 01472 851989 OP

HAWTHORNS, THE

53 Station Road, Bardney LN3 5UD

Tel: 01526 399868 LDA

Market Rasen care homes



Service User

Bands




GLENGARRIFF HOUSE NURSING HOME

8 King Street, Market Rasen LN8 3BB

Tel: 01673 844091 LDA YA

HILL HOUSE CARE HOME

Sand Lane, Osgodby, Market Rasen LN8 3TE

Tel: 01673 843407 OP PD LDA MH YA

LAURELS NURSING HOME, THE

Lincoln Road, Holton-cum-Beckering, Market Rasen LN8 5NG

Tel: 01673 858680 OP D

NETTLETON MANOR CARE HOME

Moortown Road, Nettleton,

Market Rasen LN7 6HX

Tel: 01472 851230 Advert below OP D PD

ST LUKE’S NURSING HOME

35 Main Street, Scothern,

Lincoln LN2 2UJ

Tel: 01673 862264 OP

Market Rasen care homes with nursing

Nettleton Manor Care Home: Moortown Road, Nettleton, Market Rasen LN7 6HX

Telephone: 01472 851 230 • Fax: 01472 852 015 • Mobile: 07780 685075


We offer 24 hour nursing care provided by highly qualified Registered Nurses, Care Staff & Support Team. We have

regular visits from a variety of professionals. We also offer hairdressing, holistic therapy and Pastoral Care. With our

own dedicated Activity Co-ordinator we can ensure your stay is as active or as quiet as you would like it to be.

Nettleton Manor Care Home is one of the best care homes in

Lincolnshire and is registered for residential and nursing clients, and dementia sufferers. NHS

Lincolnshire Care Home Assessment Awarded the home an excellent score of 91%.

rated as 91%excellent

Market Rasen Racecourse

Market Rasen care homes

HOLLIES THE

The Hawthorns, 53 Station Road, Bardney,

Lincoln LN3 5UD

Tel: 07817 946026 LDA YA

LITTLE BROCKLESBY HOUSE

51 High Street, Limber, Grimsby DN37 8JL

Tel: 01469 561353 OP D

OLD HALL, THE

Chapel Road, Fiskerton, Lincoln LN3 4HD

Tel: 01522 595395 LDA

POPLARS, THE (OSJCT)

Chapman Street, Market Rasen LN8 3DS


SAXILBY HOUSE

9-15 Highfield Road, Saxilby LN1 2QP

Tel: 01522 704025 D PD MH

WATERLOO HOUSE

Walesby Road, Market Rasen LN8 3EX

Tel: 01673 842343 OP D MH

WILLAN HOUSE

Stainfield, Wragby, Market Rasen LN8 5JL

Tel: 01526 398785 OP D



Service User

Bands




AN DARACH HOUSE

22 School Lane, North Scarle,

Lincoln LN6 9EY

Tel: 01522 778851 LDA YA

BECKFIELD HOUSE RESIDENTIAL HOME

Station Road, Heighington,

Lincoln LN4 1QJ

Tel: 01522 790314 OP D

BROUGHTON HOUSE AND COLLEGE

12 High Street, Brant Broughton,

Lincoln LN5 0SL

Tel: 01400 272929 / 279085 LDA

CANWICK HOUSE CARE HOME

Hall Drive, Canwick LN4 2RG

Tel: 01522 522275 OP

COTTAGE RESIDENTIAL HOME, THE

Nocton Hall, Nocton, Lincoln LN4 2BA

Tel: 01526 320887 OP D

HAVEN CARE HOME, THE

19 Lincoln Road, Metheringham LN4 3EF

Tel: 01526 322051 OP D

HOLMLEIGH CARE HOME

Lincoln Road, Navenby,

Lincoln LN5 0LA

Tel: 01522 810298 OP

NEALE COURT CARE HOME (LACE)

Neale Road, North Hykeham LN6 9UA


ST MICHAEL’S

High Street, Waddington LN5 9RF

Tel: 01522 723292 OP D

WELBOURN MANOR CARE CENTRE

High Street, Welbourn,

Lincoln LN5 0NH

Tel: 01400 272221 OP D LDA

North Kesteven care homes

North Kesteven

BASSINGHAM CARE CENTRE

2 Lincoln Road,

Bassingham LN5 9HE

Tel: 01522 788215 Advert below OP D PD MH YA

BECKSIDE (OSJCT)

Middle Street,

North Hykeham LN6 9QX


CHESTERFIELD HOUSE

411 Newark Road, North Hykeham LN6 9SP

Tel: 01522 692607 Advert page 44 LDA YA

COURTLANDS LODGE

25 Langley Road, North Hykeham LN6 9RX

Tel: 01522 693800 MH

EAGLE NURSING HOME

The Old Rectory, High Street, Eagle, Lincoln LN6 9DL

Tel: 01522 868403 OP D MH

North Kesteven care homes with nursing

WELCOME TO BASSINGHAM CARE CENTRE ...Now owned by My Care, we provide long and short-term support for a wide range of physical and mental health needs. Situated in a well-serviced village within beautiful grounds is a choice of homely but welcoming accommodation in our bungalows, community hall and victorian rectory. Registered Nurses are on site constantly.

Family and friends are welcomed as an essential part of the the care home’s life.

We know that the decision to seek help for yourself or your loved ones is not easy. Sometimes the paperwork and the funding systems seem complex. We can provide professional support and advice to make this process easier for you.

Bassingham Care Centre2 Lincoln Road, Bassingham, Lincolnshire LN5 9HET: 01522 788215 • E: [email protected]



Service User

Bands




North Kesteven care homes with nursing continued

ST PAUL’S CARE HOME

High Street, Waddington LN5 9RF

Tel: 01522 721764 OP

WELBOURN HALL NURSING HOME

Hall Lane, Welbourn LN5 0NN

Tel: 01400 272771 OP D

WHITE GABLES

Lincoln Road, Skellingthorpe LN6 5SA

Tel: 01522 693790 OP D

WOODVIEW CARE HOME

127 Lincoln Road, Branston, Lincoln LN4 1NT

Tel: 01522 790604 OP D YA

Skegness

ASHBY COURT

1–6 Asnby Road, Spilsby, Lincolnshire PE23 5DR

Tel: 01790 753432 LDA YA

ASPEN LODGE CARE HOME

Yarborough Road, Skegness PE25 2NX

Tel: 01754 610320 OP D PD MH YA

BEECH LODGE - MABLETHORPE (LINKAGE)

Stanley Avenue, Mablethorpe LN12 1DP


BYRON HOUSE

104 Drummond Road, Seacroft,

Skegness, Lincolnshire PE25 3EH

Tel: 01754 768909 MH YA AD

CHARLOTTE ROSE HOUSE

1 Norwood Road, Skegness PE25 3AD

Tel: 01754 762119 OP PD

DESBORO HOUSE (LINKAGE)

Toynton All Saints, Near Spilsby PE23 5AE


DUNSFORD (LINKAGE)

24a Partney Road, Spilsby PE23 5EH


ERESBY HALL (OSJCT)

Ancaster Avenue, Spilsby PE23 5HT


KEAL VIEW (LINKAGE)


Tel: 01790 754926 Advert page 32 PD LDA YA

MANOR CARE CENTRE

Fen Road, East Kirkby, Spilsby PE23 4DB

Tel: 01790 763381 Advert inside front cover OP D MH

MEADOWS COURT CARE HOME

West End, Hogsthorpe PE24 5PA

Tel: 01754 872302 OP D MH

MEADOWS SANDS CARE HOME

98 South Parade, Skegness PE25 3HR

Tel: 01754 762712 OP D

MELODY LODGE

West Keal Hall, Hall Lane, West Keal, Spilsby PE23 4BJ

Tel: 01790 752700 LDA

NOSS MAYO RESIDENTIAL HOME

2 High Street, Burgh Le Marsh, Skegness PE24 5DY

Tel: 01754 810729 OP D

OLD HALL RESIDENTIAL CARE HOME, THE

Northorpe Road, Halton Holegate, Spilsby PE23 5NZ

Tel: 01790 753503 OP D

ORBY HOUSE

Gunby Road, Orby PE23 5SW

Tel: 01754 811002 LDA YA

PALMS, THE (LINKAGE)

147 Drummond Road, Skegness PE25 3BT


PHOENIX CARE CENTRE

Ancaster Avenue, Chapel St Leonards,

Skegness PE24 5SN

Tel: 01754 872645 OP D

Skegness care homes



Service User

Bands




The Old Hall in Billingborough is a beautiful Grade 2 Listed Manor House; built in 1632 and set in an acre of landscaped, walled gardens.

The village of Billingborough offers a variety of shops including small convenience stores, a post office, hairdressers, village hall, two public

houses, playing field, bowling green and a cricket/football ground. To the rear of our gardens is Spring Wells; a natural spring, surrounded by

ornamental trees and inhabited by ducks and other waterfowl.

Short term residential care Long term residential care Respite Care

Dementia Day Care provision Low to high dependency care needs met

“a comfortable and homely atmosphere”The Old Hall

Email: [email protected] Visit: www.theoldhallcarehome.co.uk Tel: 01529 240 335 Billingborough, Sleaford, Lincolnshire NG34 0QA

ASPEN LODGE CARE HOME

Yarborough Road, Skegness PE25 2NX

Tel: 01754 610320 OP D PD MH YA

SEACROFT COURT NURSING HOME

Seacroft Esplanade, Skegness PE25 3BE

Tel: 01754 610372 OP D

Skegness care homes with nursing

PROSPECT HOUSE (LINKAGE)

14 Boston Road, Spilsby PE23 5HD


RAYLEIGH HOUSE

17 Derby Avenue, Skegness PE25 3DH

Tel: 01754 764382 OP D

ROSSLYN

41 Algitha Road, Skegness PE25 2AJ

Tel: 01754 767106 LDA YA

SANDBECK HOUSE RESIDENTIAL HOME

77-81 Sandbeck Avenue, Skegness, Lincolnshire PE25 3JX

Tel: 01754 766585 OP

SCREMBY GRANGE (LINKAGE)

Scremby, Near Spilsby, Lincolnshire PE23 5RW


SEATHORNE COURT RESIDENTIAL HOME

Winthorpe Avenue, Skegness PE25 1RW

Tel: 01754 765225 OP

SYNE HILLS CARE HOME LTD

Syne Avenue, Skegness PE25 3DJ

Tel: 01754 764329 OP D LDA

VALE VIEW


Tel: 01790 755504 LDA YA

WAINFLEET

Rombold Lane, Wainfleet, Skegness PE24 4DS

Tel: 01754 881155 OP D YA

WELHAM HOUSE

Hundleby Road, Spilsby PE23 5LP

Tel: 01790 752989 LDA YA

WESTCOTES RESIDENTIAL CARE HOME

70 South Parade, Skegness PE25 3HP

Tel: 01754 610616 OP

WOODSIDE CARE HOME

Lincoln Road, Skegness PE25 2EA

Tel: 01754 768109 OP D PD

Skegness care homes continued

Alford Windmill



Service User

Bands




ASHDENE CARE HOME

89 Eastgate, Sleaford NG34 7EE

Tel: 01529 304872 OP D PD LDA MH SI YA AD BARN, THE

Heath Farm, Heath Road, Lincoln LN4 3JD

Tel: 01526 322444 LDA BYARDS KEEP

Graylees, Sleaford NG34 8XT

Tel: 01529 488931 LDA YA CHERRY TREE LODGE

34 Station Road, Ruskington, Sleaford NG34 9DA

Tel: 01526 830803 LDA CHESTNUTS RETIREMENT HOME

Station Road, Ruskington NG34 9DE

Tel: 01526 832174 OP COTTAGE, THE


Tel: 01526 322444 LDA CROFT, THE


Tel: 01526 322444 LDA FARMHOUSE, THE


Tel: 01526 322444 LDA FIVE BELLS RESIDENTIAL CARE HOME

28 Market Place, Folkingham, Sleaford NG34 0SF

Tel: 01529 497412 OP D PD GREENACRES CARE HOME

71 Cameron Street, Heckington, Sleaford NG34 9RP

Tel: 01529 460935 OP D PD MH

HOLT, THE


Tel: 01526 322444 LDA KIRK HOUSE

2 Lincoln Road, Dorrington, Lincoln LN4 3PT

Tel: 01526 833569 LDA LIMES CARE HOME, THE

Main Street, Scopwick, Lincoln LN4 3NW

Tel: 01526 321748 OP D PD OLD HALL, THE

1 High Street, Billingborough, Sleaford NG34 0QA

Tel: 01529 240335 Advert page 76 OP ORCHARD LODGE

Kirk House, 2 Lincoln Road, Dorrington, Lincoln LN4 3PT

Tel: 07792738804 LDA YA PADDOCKS, THE


Tel: 01526 322444 LDA ROXHOLM HALL CARE CENTRE

Roxholm, Sleaford NG34 8ND

Tel: 01526 832128 OP D MH SUILLEAN HOUSE

77 Sleaford Road, Heckington, Sleaford NG34 9QP

Tel: 01529 461066 LDA YA VILLAGE FARM

Newark Road, Norton Disney LN6 9JS

Tel: 01522 789354 LDA YA YORK HOUSE

15 Waterside, Billinghay LN4 4BU

Tel: 01526 860378 OP D

Sleaford care homes

Sleaford

ASHFIELD LODGE Ashfield Road, Sleaford NG34 7DZ

Tel: 01529 307330 OP D MH BLAIR HOUSE

Skirth Road, Billinghay LN4 4AY

Tel: 01526 860432 OP LDA YA MARTIN HALL NURSING HOME

High Street, Martin-by-Timberland LN4 3QY

Tel: 01526 378251 OP D MH

OAKDENE CARE HOME

4 Eastgate, Sleaford,

Lincolnshire NG34 7DJ

Tel: 01529 415253 OP ST ANDREW’S NURSING

AND CARE HOME

Main Street, Ewerby,

Sleaford NG34 9PL

Tel: 01529 460286 OP D

Sleaford care homes with nursing



Service User

Bands




01775 840581

NURSING AND RESIDENTIAL HOME

Residential, Convalescent, Palliative and Terminal Care

Daycare - come and join us for the day. We can collect and return you home. Enjoy a home cooked 2 course hot lunch. Participate in our daily activities, from crafts to quizzes, something for everyone.Daycare from Monday to Friday, 10 am to 3 pm. Bathing facilities also available.

Pre-bookable Respite Room - Our spacious respite room can be booked in advance from 1 night to 2 weeks or more.

For further information on any of the above please call and ask for Sandra.

G osberton House Care Home

Westhorpe Road, Gosberton, Spalding, Lincolnshire PE11 4EW [email protected] • www.gosbertonhouse.co.uk

Wellbeing Residential Care Homes have provided award-winning care allowing the elderly to enjoy the very best. Those who felt isolated in their own home gain companionship; those who were struggling to cope alone receive 24-hour help; and others who may have felt like they were a burden can find themselves much more independent. We operate 2 homes in the Lincolnshire area, Southernwood House in Spalding and Chevington House in Bourne. Both homes support the elderly with a range of physical needs, sensory impairment, cognitive difficulties and dementia. We also now offer Care at Home services supporting independent living in the community. In addition Day Care is also available at both our sites.

www.wellbeingcaregroup.com www.wellbeinghomecare.co.uk

Head Office: 0844 824 7788Home Care: 0800 048 4172

01775 760563 Manager: Toni Barwell

01778 421821 Manager: Karen Dale

(SPALDING)(BOURNE)

ABBEYGATE REST HOME

North Street, Crowland PE6 0EG

Tel: 01733 211429 OP

ABBEYGATE RETIREMENT HOME

High Street, Moulton, Spalding PE12 6QB

Tel: 01406 373343 OP

ADDERLEY HOUSE RESIDENTIAL

23 London Road, Long Sutton PE12 9EA

Tel: 01406 364918 OP

ANTON HOUSE

11 Windmill Lane, Holbeach, Spalding PE12 7NX

Tel: 01406 426809 PD YA

BANCROFT RESIDENTIAL HOME LTD, THE

50 Market Street, Long Sutton PE12 9DF

Tel: 01406 362734 OP D

BANK HOUSE CARE HOME

Gosberton Bank, Gosberton PE11 4PB

Tel: 01775 840297 OP D

BAY LODGE

36 Fen Road, Holbeach PE12 8QA

Tel: 01406 424197 LDA YA

BELISANA ROAD, 14

14 Belisana Road, Spalding PE11 3FU

Tel: 01775 720551 LDA YA

BRUN LEA CARE

21 Surfleet Road, Pinchbeck PE11 3XY


Spalding care homes

Spalding

Special diets catered for 24 hour care by well trained staff Visitors always welcome Nurse call system in every room Hairdresser and chiropodist

Brun Lea Care

Telephone: 01775 680576 Email: [email protected]

21 Surfleet Road, Spalding, Lincolnshire PE11 3XY

Dementia Specialist Long Term & Respite Care

www.brunleacare.co.uk

Daily newspapers Lincolnshire County Council registered Compliant with CQC Inspections 5 star LCC Kitchen Inspection Award

Please call our Manager, Stella on: 01406 - 426063

Fleet Street, Holbeach Centre, Spalding, Lincs. PE12 7AG

Mayfield Residential Home

Are you looking for a special care home for your loved one?

• Registered for Elderly and Dementia Care• Award Winning High Specification Building

• Convenient Central Location

www.mayfield-residential.co.uk

Give them the gift of a happy andsecure life at Mayfield

Mayfield Residential Home



Service User

Bands




BUNGALOW RETIREMENT HOME, THE

156 Park Road, Spalding PE11 1QZ

Tel: 01775 724995 OP D

CAPRICORN COTTAGE

88 Eastgate, Fleet, Holbeach, Spalding PE12 8ND

Tel: 01406 425067 OP D LDA

CEDAR HOUSE

Off Pincheck Road, Spalding PE11 1QF

Tel: 01775 711375 OP PD LDA SI YA

CHURCH STREET, 38

Pinchbeck, Spalding PE11 3UB

Tel: 01775 711103 LDA SI

FIELD HOUSE

Fleet Hargate, Holbeach, Spalding PE12 8LL

Tel: 01406 423257 OP D

GENESIS RESIDENTIAL HOME

2 Station Street, Donington, Spalding PE11 4UQ

Tel: 01775 820431 MH

JOHNSON AVENUE, 21A & 21B

Spalding PE11 2QE

Tel: 01775 767472 LDA SI

MAYFIELD RESIDENTIAL HOME

Fleet Street, Holbeach PE12 7AG


NENE LODGE RETIREMENT HOME

224 Bridge Road, Sutton Bridge,

Spalding PE12 9SG

Tel: 01406 351000 OP

NUTTEN STOVEN RESIDENTIAL HOME

81 Boston Road, Holbeach PE12 8AA

Tel: 01406 424941 OP

SOUTHERNWOOD HOUSE

20 Matmore Gate,

Spalding PE11 2PN


SOUTHFIELD HOUSE (OSJCT)

Woolram Wygate,

Spalding PE11 1PS


ST JOHN’S CARE HOME

66 Hawthorn Bank,

Spalding PE11 1JQ

Tel: 01775 710567 OP D

STONEHAVEN

117 Main Road, Quadring PE11 4PJ

Tel: 01775 820885 OP D

WATER GATE, 18

Quadring, Spalding PE11 4PY

Tel: 01775 821957 PD LDA SI

Spalding care homes continued

ASHWOOD NURSING HOME

43 Spalding Common, Spalding PE11 3AU

Tel: 01775 723223 OP PD

BEECH LODGE NURSING HOME

Frogs Abbey Gate, Holbeach St Johns,

Holbeach, Spalding PE12 8QJ

Tel: 01406 423396 OP D

CEDAR FALLS CARE HOME

Little London Road, Spalding PE11 2UA


GOSBERTON HOUSE CARE HOME

11 Westhorpe Road, Gosberton, Spalding PE11 4EW

Tel: 01775 840581 Advert page 78 OP PD YA

HOLBEACH AND EAST ELLOE HOSPITAL TRUST

Boston Road North, Holbeach, Spalding,

Lincolnshire PE12 8AQ

Tel: 01406 422283 OP PD

HOVENDEN

Lowgate, Fleet, Spalding PE12 8LP

Tel: 01406 423037 PD YA

KIMBERLEY NURSING HOME

23 London Road, Long Sutton,

Spalding PE12 9EA

Tel: 01406364309 OP D

Spalding care homes with nursing

Feel right at homewith Barchester care homes

www.barchester.com

If you'd like to take a look around –or just need a bit of friendly advice –

your local Barchester care home will be happy to help.

At Barchester, we pride ourselves on independence, dignity and choice for the individuals we support. We look after people with a wide variety of needs. Our compassionate and caring staff make sure that everyone is treated as an

individual and they have comfort, security and the best quality of life.

We have a range of services to suit all care needs, including: Nursing care • Residential care • Dementia care • Respite care

Call to book your Respite Break with us now

Opening autumn 2014

Braeburn Lodge

Deeping St James, PE6 8GLTel: 01778 752 507

Newton House

Grantham, NG31 8AFTel: 01476 452 380

Lancaster Grange

Fernwood, Newark, NG24 3NHTel: 01636 880 758

Wood Grange

West Road, Bourne, PE10 9TUTel: 01778 752 570

Chater Lodge

Ketton, Stamford, PE9 3TJTel: 01780 778 825

Opening February 2015Tennyson Wharf

Burton Waters, Lincoln, LN1 2ZDTel: 01522 849 201



Service User

Bands




Stamford care homes

BLACK PRINCE AVENUE, 92

Market Deeping PE6 8LU

Tel: 01778 344215 LDA SI

BRACEBOROUGH HALL RETIREMENT HOME

Church Lane, Braceborough, Stamford PE9 4NT

Tel: 01778 560649 OP

BRAMLEY ROAD, 36

Market Deeping PE6 8JG

Tel: 01778 348125 LDA SI

BROADGATE LANE, 32A

Deeping St James PE6 8NW

Tel: 01778 380522 LDA SI

CHEVINGTON HOUSE

36 North Road, Bourne PE10 9AS

Tel: 01778 421821 Advert page 78 OP

DIGBY COURT (OSJCT)

Christopher’s Lane, Bourne PE10 9AZ

Tel: 0800 988 8133 Advert page 7 OP PD

HORSEGATE, 25

Deeping St James, Peterborough PE6 8EN

Tel: 01778 347037 LDA SI

LAURELS, THE

45 High Street, Market Deeping PE6 8ED

Tel: 01778 344414 OP D PD

MANOR COURT

72 Church Street, Market Deeping PE6 8AL

Tel: 01778 343617 LDA SI

MANOR HOUSE, THE

72 Church Street, Market Deeping PE6 8AL

Tel: 01778 343768 LDA SI

QU’APPELLE RESIDENTIAL CARE HOME

Harrington Street, Bourne PE10 9HA

Tel: 01778 422932 OP D PD SI

TALLINGTON CARE HOME

Main Road, Tallington, Stamford PE9 4RP

Tel: 01780 740314 OP D

TOWNGATE EAST, 20

Market Deeping PE6 8DR

Tel: 01778 342091 OP D PD LDA MH SI YA

WHITEFRIARS (OSJCT)

St. George’s Avenue, Stamford PE9 1UF


WILLOWS, THE

74 Station Street, Rippingale, Bourne PE10 0SX

Tel: 01778 440773 OP D

YEW TREE RESIDENTIAL CARE HOME

60 Main Road, Dowsby, Bourne PE10 0TL

Tel: 01778 440247 OP D

Stamford

ABBEY COURT CARE HOME

Falcon Way, Bourne, Peterborough PE10 0GT

Tel: 01778 391390 OP

CEDARS, THE

Church Walk, South Street, Bourne PE10 9UQ

Tel: 01778 421555 OP D PD

HOLLAND HOUSE NURSING HOME

35 Church Street, Market Deeping, Peterborough PE6 8AN

Tel: 01778 345677 OP

Stamford care homes with nursing

PRIORY COURT NURSING HOME

Priory Road, Stamford PE9 2EU

Tel: 01780 766130 OP PD YA

RED HOUSE NURSING HOME, THE

11 Emlyns Street, Stamford PE9 1QP

Tel: 01778 380756 OP D

WOOD GRANGE

Westminster Lane, West Road, Bourne PE10 9TU

Tel: 01778 752570 Advert page 80 OP D PD MH YA


Index Advertisers are in bold

1-2-1 Community Care 25

AAbbey Court Care Home 81

Abbeygate Community Care 25

Abbeygate Rest Home 30, 78

Abbeygate Retirement Home 78

Action for Children

Disability Lincolnshire 25

Action HomeCare 25

AD Voyage (DCA) (Lincs) 25

Adderley House Ltd 30

Adderley House Residential 78

Adults Supporting Adults 30

Age UK Boston & South Holland 30

Age UK Kesteven 31

Age UK Lincoln 25, 31

Age UK Spalding District 31

Alderson House 71

Allied Healthcare

- Gainsborough 25

- Grantham 25

- Lincoln 25

- Spalding 25

Allways Care Community

Support Agency 25

Altham Court Residential and

Nursing Home 69

Ambassador Homecare Limited 25

Amber Care 25

Ambitions Personnel Care 25

An Caladh House 68

An Darach Care 25

An Darach House 74

Anglia Community Support Ltd 25

Anton House 78

Apple Trees Care &

Reablement Centre (OSJCT) 66

Ashby Court 75

Ashdene Care Home 77

Ashfield Lodge 77

Ashley Court, 1 68

Ashridge 31, 61

Ashtree House 71

Ashwood Nursing Home 79

Aspen Lodge Care Home 75, 76

Autism Care Community Services 25

Avery Lodge 66

Ayrshire House 66

BBalderton Resource Centre 31

Bancroft Residential

Home Ltd, The 78

Bank House Care Home 78

Barchester 80

Barn, The 77

Bassingham Care Centre 74

Bay Lodge 78

Beckfield House

Residential Home 31, 74

Beckside (OSJCT) 74

Beech Lodge -

Mablethorpe (Linkage) 75

Beech Lodge Nursing Home 79

Beeches, The 25, 71

Belisana Road, 14 78

Belton Lodge Nursing Home 66

Belvoir Home Care Home 66

Bernadette House 31, 68

Bert Boyden Centre 31

Birchwood Retirement Home 66

Black Prince Avenue, 92 81

Blair House 31, 77

Blenheim Care Centre 31, 65

Bluebird Care

(Peterborough & Rutland) 25

Bluebird Care Lincoln 25

Blythe House 72

Blyton Court 65

Boulevard House 71

Boultham Park 25

Boultham Park House (OSJCT) 68

Bourne (Mencap Housing

and Support) 25

Braceborough Hall

Retirement Home 81

Braeburn Lodge 80

Brambles 72

Bramhall Residential Home 31, 67

Bramley Road, 36 81

Brantley Manor Care Home 31, 68

Broadgate Lane, 32a 81

Broughton House and College 74

Brun Lea Care 78

BSpoke Social Care 25

Bungalow Retirement Home, The 79

Bunkers Hill Care Home 69

Bupa 70

Butterflies Care & Support Ltd 25

Byards Keep 77

Byron House 75

CCampHill Communities 31

Canwick Court Care Centre 31, 68

Canwick House Care Home 74

Capricorn Cottage 31, 79

Care 4 U Services Ltd 25

Care Choices Helpline 59

Care Choices Website 60

Care First 25


Index continued Advertisers are in bold

Carewatch (Lincoln) 25

Castlegate House

Residential Home 66

Cathedral Nursing Home 69

Caythorpe Residential

Home 31, 66

Cedar Falls Care Home 79

Cedar House 79

Cedars, The 81

Charisma Services 25

Charlotte Rose House 75

Chater Lodge 80

Cherry Tree Lodge 77

Cherry Tree Lodge Nursing Home 69

Chesterfield House 74

Chestnut House 63

Chestnuts Retirement Home 77

Chevington House 81

Cheyne House Care Home 65

Chimneys Care Home, The 71

Church Street, 38 79

Clarence House and The Granary 67

Clarence House

Care Centre Inside front cover

Clarriots Home Care Ltd 25

Community Options 25

Community Support Services 25

Cottage Residential

Home, The 31, 74

Cottage Specialist Residential

Service, The 72

Cottage, The 77

Country Court Homecare Services 25

Country Support Ltd 26

Courtlands Lodge 74

Craegmoor Supporting You

in Lincolnshire 26

Cree Centre (Grantham &

District Mencap) 31

Croft, The 77

DDesboro House (Linkage) 75

Digby Court (OSJCT) 31, 81

Direct Personnel Agency Ltd 26

Doulton Court Care Home 71, 72

Drovers Call Care Home 31, 65

Dunsford (Linkage) 75

EEagle Nursing Home 74

Eastholme Care Home 69

Eastwood House

Care Centre Inside front cover

Eastwood Lodge 67

Eccleshare Court Care

Home 1 - 39 (Lace) 69

Eccleshare Court Care

Home 40 - 64 (Lace) 70

Eliot House 31, 65

Elms Care Home, The 71, 72

Elmwood House Nursing Home 61

Emetel Care 26

Eresby Hall (OSJCT) 31, 75

Ermine House (OSJCT) 31, 68

FFairview Farm 66

Farmhouse, The 77

Ferndene Care Home 65

Field House 31, 79

Fir Close 71

Firstpoint Homecare 26

Five Bells Residential

Care Home 31, 77

FocusAbility Support and

Care Services 26

Forget Me Not Day Centre 31

Fosse House (OSJCT) 68

Fotherby House 31, 71

Fountains Care Centre, The 72

Foxby Court (OSJCT) 31, 63

Foxby Hill Care Home 31, 65

Frampton House Residential

Care Home 61

GGables Manor 65

Gables, The 71

Gardens Residential Home, The 61

Genesis Residential Home 79

Georgians (Boston) Ltd, The 61

Gilder Care Ltd 26

Glebe House 72

Glengarriff House Nursing Home 73

Glentworth House 31

Gosberton House Care Home 79

Grantham and District Mencap 31

Greenacres Care

Home (Caistor) 31, 72

Greenacres Care

Home (Heckington) 31, 77

Greetwell House Nursing Home 70

Gregory House (OSJCT) 66

Grosvenor Hall Care Home 70

Grosvenor House

Care Home 26, 31, 63, 65

Grove, The 31

Grove Care Centre, The 68

Grove Residential Care Home, The 67



HH2H Care Service 26

Hadleigh Care 31

Halcyon Care Inside front cover

Hales Group Ltd 26

Harrow Street, 18 66

Harrowby Lodge Nursing Home 66

Hartsholme House (OSJCT) 31, 69

Harvest House Nursing Home 70

Haven Care Home, The 74

Hawthorns, The 72

Healthlinc House 44

Heath Farm 31

Heatherlea House Residential

Care Home 67

Helping Hand 26

Hill House Care Home 73

Holbeach and East Elloe

Hospital Trust 79

Holland House Nursing Home 31, 81

Hollies, The 73

Holly Tree Lodge Care Home 65

Holmleigh Care Home 31, 74

Holt, The 77

Home From Home Care

Services Ltd 26

Home Instead Senior Care 26

Homecare Helpline 26

Homer Lodge Care Centre 70

Horsegate, 25 81

Housing & Care 21 26

Housing and Support

Solutions – Lincoln 26

Hovenden 79

Hovenden Resource Centre 32

Howards Court 26

Howson Care Centre 65

Hunters Creek Care Home 61

JJohnson Avenue, 21a & 21b 79

KKeal View 75

Keb House 32

Kimberley Nursing Home 79

Kings Court Nursing Home 66

Kingsway Clayton House

Residential Care Home 63

Kirk House 77

Kirk House Home from

Home Care 32

Knights Care 64

LLace Housing Association 32

Lancaster Grange 80

Laughton Croft Care Home

with Nursing 65

Laurels Nursing Home, The 32, 73

Laurels, The 32, 81

Libertas 26

Lighthouse Healthcare 44

Limes Care Home, The 77

LinCA 55

Lincoln (Megacare Limited)

Homecare DCA 26

Lincolnshire County

Council Outside back cover

Lincolnshire Domiciliary

Care Branch 26

Lincolnshire Independent

Living Partnership 18

Lindum Park House Care Home 69

Link House 71

Linkage Community Trust 32

Little Brocklesby Home Care 26

Little Brocklesby House 32, 73

Livingstone Court (Linkage) 71

MMablethorpe Day Centre 32

Madeira House 72

Manor Care Centre 32, 75

Manor Court 81

Manor Gate Care Home 32, 61

Manor House, The 81

Manor Nursing Home, The 65

Manor, The 63

Martin Hall Nursing Home 77

Mayfield Residential Home 79

Meadows Court Care Home 75

Meadows Edge 61

Meadows Homecare Service 26

Meadows Sands Care Home 32, 75

Mears Care 26

Melody Lodge 75

Middlefield House Nursing Home 65

MiHomecare Boston 27

MiHomecare Grantham 27

MiHomecare Louth 27

Millfield House 66

Minstrels Residential Home, The 61

Miramar Nursing Home 72

Monks Dyke Road, 54 71

Monks Dyke Road, 56 71

Monson Retirement Home 69

My Care 74

NNamron Care Provider Ltd 27



Navigation Support and

Care Services Ltd 27, 32

Neale Court Care Home (Lace) 74

Nene Lodge Retirement Home 79

Netherlands 67

Nettleton Manor Care Home 73

Newhaven Residential Home 32, 71

Newton House 66

Nightingales House

Care Centre 67

North Hykeham Day Centre 32

North Lincs Council 32

North Warren House 32, 63

Norwood 32

Noss Mayo Residential Home 75

Nutten Stoven Residential Home 79

OOak House Business Centre 27

Oak Lodge (Linkage) 71

Oakdene Care Home 77

Old Hall Residential Care

Home, The 32, 75

Old Hall, The 73

Old Hall, The (Billingborough) 77

Old Mill Park, 25 71

Old Rectory, The (Saxilby) 32, 63

Old Rectory The (Stickney) 32, 61

One to One Homecare

(UK) Limited 27

Orby House 75

Orchard House Care Home 32, 72

Orchard Lodge 77

Orders of St John Care Trust, The 7

Owls Barn 63

PPaddocks, The 77

Palms, The (Linkage) 75

Pearlcare 68

Phoenix Care Centre 32, 75

Polseworth 32

Poplars, The (OSJCT) 33, 73

Prestige Nursing (Sleaford) 27

Priory Court Nursing Home 81

Prospect House (Linkage) 76

QQu’Appelle Residential

Care Home 33, 81

RRalphland Care Home 61

Rayleigh House 76

Red House Nursing Home, The 81

Redcote House Residential

Care Home 69

Redcote Residential Home 63

Ridgeway Care Centre 69

Riverside (Linkage) 71

Rosecroft 33

Rosslyn 76

Roxholm Hall Care Centre 77

Ruckland Court Care

Home (Lace) 69

Russell Green Care Home 27, 67

SSandbeck House

Residential Home 76

Sandpiper Care Home 33, 72

Saxilby House 73

Scorer Street, 122 69

Scremby Grange (Linkage) 76

Seacroft Court Nursing Home 76

Seathorne Court

Residential Home 76

Seaton House (Linkage) 71

Sense East - The

Hammond Centre 33

Service and Care UK Ltd 27

Sevacare 27

Skegness Day Centre 33

Skirbeck Court (OSJCT) 33, 61

South Farm Residential Home 71

South Wold Nursing Home 67

Southernwood House 27, 79

Southfield House (OSJCT) 79

St Andrew’s Nursing

and Care Home 77

St Claire’s Nursing Home 70

St Edmund’s Nursing Home 66

St John’s Care Home 79

St John’s Nursing Home 61

St Luke’s Nursing Home 73

St Michael’s 74

St Oggs 63

St Paul’s Care Home 75

Stewton House 72

Stonehaven 79

Stones Place 69

Suillean House 77

Summerfield Rest Home 33, 71

Sunny View Home Care 27, 33

Sutton Lodge Home Support 27

Sutton Lodge Nursing

& Residential Care Home 72

Swallow Lodge 69

Swallowdale (Linkage) 71

Sycamores, The (Linkage) 71

Syne Hills Care Home Ltd 76



TTallington Care Home 33, 81

Tamar House 69

Tanglewood Care Home 67

Tanglewood Care

Homes Inside back cover

Tanglewood Village at

Cedar Falls Inside back cover

Tennyson Wharf 80

Thera East 27

Thera East Anglia 27

Thera East Midlands 27

Thera North 27

Thera South West 27

Thera West 27

Thorpe Hall (Sue Ryder) 33

Tigh Allene 69

Tigh Bruadair 63

Toray Pines Care Home 67

Total Home Care Solutions

Limited Lincoln 27

Town and Country Care 27

Towngate East, 20 81

Trust Headquarters 27

VVale View 76

Vauxhall Court Care Home 61

Victoria House Residential Home 72

Village Farm 77

Voyage 1 Limited 27

WWainfleet 76

Walnut Care at Home 27

Water Gate, 18 79

Waterloo House 73

Waverley 72

Welbourn Hall Nursing Home 75

Welbourn Manor Care Centre 74

Welham House 76

Wellbeing Care Group 78

West Dean Care Home 69

Westcotes Residential Care Home 76

Westerley Residential Home

for the Elderly 67

Westfield Nursing Home 61

White Gables 75

White Gables Care Home 33, 61

Whitefriars (OSJCT) 33, 81

Willan House 33, 73

Willoughby Grange Care Home 61

Willoughby House 72

Willow Court 33, 70

Willows, The 33, 81

Wispington House 33, 63

Witham Valley Care Group DCA 27

Wolds Care Centre, The 72

Wood Grange 33, 81

Woodlands Court Care Home 61

Woodside Care Home 76

Woodview Care Home 75

Wyngate Residential

Care Home 33, 72

YYew Tree Residential Care Home 81

York House 77

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept

responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited

does not endorse or support any particular institution included in the Directory. © 2014 Care Choices Limited. Care Choices Limited reserves all rights

in the titles Care Choices and HOMES Directories and their design.

Care Choices™ is a trademark of Care Choices Limited.

ISBN978-1-910362-20-4

Ref. No: 4001/Lincolnshire6/1014. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is

prohibited. This publication is available free of charge from Lincolnshire County Council.

Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.

Publisher: Robert Chamberlain. Director of Sales: David Werthmann.

Head of Editorial: Emma Morriss. Editor: Alistair Robertson. Editorial Assistant: Rebecca Northfield.

Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy.

Senior Sales Executives: Debbie Feetham, Elaine Green.

Sales Executives: Rebecca Edmonds, Rachel Joseph, Vanessa Ryder.

Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey.

Designer: Holly Cornell. Creative Artworkers: Gemma Cook, Kathryn Regan.

Tanglewood Care Homes is a

family company with Care Homes

throughout Lincolnshire,

we have over 25 years

experience of providing quality

health care in our purpose built

Care Homes.

We take pride in ensuring a

consistently high level of service

to our residents and a

friendly and professional

service from our

dedicated employees.

Care & AccommodationWithout Compromise

Residential Care

Nursing Care

Dementia Care

Physical Disability Care

Single bedrooms

Suites

Self contained bungalows

All of our Care Homes offer: Choice of menu Chambermaid service Activities programme Respite care available Self funding and Local Authority

funded clients welcome.Tanglewood Care Homes

Head Office: 2 Endeavour Park, Boston, Lincolnshire, PE21 7TQ.Tel: 01205 358888 | Email: [email protected]

www.TanglewoodCareHomes.co.uk

Tanglewood Care Home

Horncastle, Lincs.

Tel: 01507 527265

Residential Care, Nursing Care,

PD Care & Dementia Care

Cedar Falls Care Home

Spalding, Lincs.

Tel: 01775 713233



Tanglewood Village at Cedar Falls

Spalding, Lincs.

Tel: 01775 713233

Residential Care & PD Care

Toray Pines Care Home

Coningsby, Lincs.

Tel: 01526 344361/2



Hunters Creek Care Home

Boston, Lincs.

Tel: 01205 358034



Sandpiper Care Home

Alford, Lincs.

Tel: 01507 462112



Ways we can help...You don’t have to be online at home to benefit – you can also access our website free of charge from your local library. If you would like more advice, contact the Adult Care Team on 01522 782155 from 8am to 6pm, Monday to Friday (except on public holidays).

In an emergency (out of these hours) phone the Emergency Duty Team on 01522 782333.

How to get in touch

Choices for you

Choices for someone else

General information


Visit Lincolnshire County Council’s online information service

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