lkce16 - servant leadership un-neutered by mike burrows
TRANSCRIPT
Servant Leadership un-neutered
Copyright © 2016 Positive Incline Ltd. All rights reserved.
Mike Burrows Email: [email protected] Twitter: @asplake, @agendashift & @KanbanInside Home: www.agendashift.com LinkedIn: Agendashift (group)
Lean Kanban Central Europe, November 2016
Mike Burrows Email: [email protected] Twitter: @asplake, @agendashift, @KanbanInside Blog: positiveincline.com, blog.agendashift.com
• Consultant, trainer, coach, facilitator
• Founder, Agendashift Author, Kanban from the Inside
• Brickell Key Community Contribution Award 2014 • Former Executive Director and global development
manager, then IT Director • Interim delivery manager for two UK government digital
“exemplar” projects
#hello, my name is Mike Burrows
Coaching tools Strategy deployment Strategy planning
Values-based delivery assessment
Debrief / action workshop
Transformation strategy framework
Lean-Agile | Kanban | Clean Language | Cynefin | Lean Startup | A3 | Servant Leadership
Home: www.agendashift.com
Slack: www.agendashift.com/slack
LinkedIn: www.agendashift.com/linkedin
Blog: www.agendashift.com/blog
AgendashiftTransforming Lean-Agile transformation
™
What, to you, is Servant Leadership?
“Leadership for nice guys” ?
“Leading by example, behaving well” ?
Edward D. Hess, Servant leadership: A path to high performance www.washingtonpost.com, April 28th 2013
“Unblocking all the things and getting out of the way” ?
“Serving people” ?
Serving the team
Serving the process
Serving the team
Serving the team
Pursuing purpose
Robert K. Greenleaf (1904-1990)
Three key essays:
• The servant as leader
• The institution as servant
• Trustees as servants
Key thoughts:
• Servant first, then leader
• Legitimacy
1. Help others to be successful • Removing impediments,
meeting immediate needs
2. Help others find autonomy & meaning • Together developing and pursuing
the organisation’s values, mission, and purpose in society
3. Help develop servant leadership in others • Ensuring that this process of
transformation will continue
“Serving people, teams, and the wider organisation in the purposeful pursuit of what
they need to become”
Small acts of [Servant] Leadership, circa 2013
Transparency Balance Collaboration
Customer focus Flow Leadership
Understanding Agreement Respect
• positiveincline.com/index.php/2013/01/introducing-kanban-through-its-values/ • positiveincline.com/index.php/2013/06/small-acts-of-leadership/ • Kanban from the Inside (2014), chapter 6
Six strategies for effective Lean-Agile transformation
Strategies to address gaps
Strategies to sustain transformation
1. Skills-first 4. Improvement-driven
2. Needs-first 5. Alignment-driven
3. Team-first 6. Purpose-driven
Servant Leadership
agendashift.com/paper
Strategy 1: Skills-first
“Serving people, teams, and the wider organisation in the purposeful pursuit of what
they need to become”
Strategy 2: Needs-first
“Serving people, teams, and the wider organisation in the purposeful pursuit of what
they need to become”
GDSSimon Kaplan
Start with needs**user needs not government needs
Wednesday, 5 November 14
www.slideshare.net/j_boye/simon-kaplan
User story: As a driver, I want a list of directions so that I can review my route
Job story: When I’m about to leave the motorway, I want to know what’s coming next so that I can choose the correct lane on the slip road
Strategy 3: Team-first
“Serving people, teams, and the wider organisation in the purposeful pursuit of what
they need to become”
Exclusive, prescriptive, practice-based
Do you: q Go round the room with the three questions q Review the board right to left q Maintain velocity figures and a burndown chart q Track lead times, maintaining a lead time histogram
Inclusive, non-prescriptive, values-based
• We share progress on our work frequently and are quick to collaborate as the need or opportunity arises #transparency #collaboration
• We understand our performance sufficiently to make timely decisions, to set appropriate expectations, and to focus our improvement efforts #flow #transparency #collaboration
Six strategies for effective Lean-Agile transformation
Strategies to address gaps
Strategies to sustain transformation
1. Skills-first 4. Improvement-driven
2. Needs-first 5. Alignment-driven
3. Team-first 6. Purpose-driven
Servant Leadership
agendashift.com/paper
Strategy 4: Improvement-driven
“Serving people, teams, and the wider organisation in the purposeful pursuit of what
they need to become”
Outcome-driven, not niggle-driven
• “What would you like to have happen?” • “Then what happens?” • “What needs to happen for that to happen?”
#cleanlanguage
Frame actions as hypotheses (when appropriate)
We believe that (actionable change) ____________________________
will result in (meaningful impact) ____________________________.
We might expect to see (observable outcomes) ____________________________ ____________________________ ____________________________.
#leanstartup
Change:Owner: Mentor:Context / scope: Aligned to objective:
(owner)
Copyright © 2016 Agendashift (a trading name of Positive Incline Ltd)This A3 template by Mike Burrows of Agendashift (a trading name of Positive Incline Ltd) is licensed under the Creative Commons Attribution-ShareAlike 4.0International License. To view a copy of this license, visit http://creativecommons.org/licenses/by-sa/4.0/deed.en_US.
We believe that
will result in
We might expect to see
Hypothesis RisksDownside (to be invalidated/mitigated) Upside (to be nurtured)
Pilot experiments (new A3s)
Directly impacted Other stakeholders & influencers
Assumptions & dependencies
People Insights
To be validated To be resolved
AgendashiftTransforming Lean-Agile transformation
™
Organise for follow-through
AgreeUrgency
Nego,ateChange
ValidateAdop,on
VerifyPerformance Complete
Next Adopted
RevertedSoon
Rejected
NewAbandoned
Adapted from Jeff Anderson’s The Lean Change Method; see also Ash Maurya’s Running Lean #leanstartup
Strategy 5: Alignment-driven
“Serving people, teams, and the wider organisation in the purposeful pursuit of what
they need to become”
Feedback loops as alignment mechanisms
Strategy Review
Risk Review
Service Delivery Review
Standup Meeting
Replenishment/ Commitment
Meeting
Delivery Planning Meeting
Operations Review
Source: David J. Anderson, ESP compared to Kanban Method http://djaa.com/esp-compared-kanban-method
#cynefin
#cynefin
Strategy 6: Purpose-driven
“Serving people, teams, and the wider organisation in the purposeful pursuit of what
they need to become”
“Know what you’re delivering, to whom,
and why it matters”
Reflection: Are people connected to purpose?
“Serving people, teams, and the wider organisation in the purposeful pursuit of what
they need to become”
1. Skills-first 4. Improvement-driven
2. Needs-first 5. Alignment-driven
3. Team-first 6. Purpose-driven
Thank you! Over to you…
• Rediscover Greenleaf – Servant Leadership (book) – The Servant as Leader (essay, pdf)
• Read the white paper, try a mini assessment – agendashift.com/paper
6+1 Essential strategies for successful Lean-Agile transformation
– agendashift.com/2016 – this year’s survey
• Stay in touch: – Email: [email protected] – LinkedIn: Agendashift (group), also Slack – Twitter: @asplake @agendashift @KanbanInside
Coaching tools Strategy deployment Strategy planning
Values-based delivery assessment
Debrief / action workshop
Transformation strategy framework
Lean-Agile | Kanban | Clean Language | Cynefin | Lean Startup | A3 | Servant Leadership
Home: www.agendashift.com
Slack: www.agendashift.com/slack
LinkedIn: www.agendashift.com/linkedin
Blog: www.agendashift.com/blog
AgendashiftTransforming Lean-Agile transformation
™