managing professional development.docx

7/22/2019 Managing professional development.docx

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BTEC EDEXCEL AND DIPLOMA IN BUSINESS (MANAGEMENT & HUMAN

RESOURCES) OFFERED BY INTERNATIONAL COLLEGE OF BUSINESS AND

TECHNOLOGY

Individual Assignment


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Managing Professional Development Individual assignment

CT/HNDBM/39/32 Page 1

Acknowledgement

I would like to express my gratitudeto Mr. Anuruddha Yapa and Mr.Frank Gunasekara who

gave me the possibility to complete this assignment and for the guidance and support they

gave in preparation of this study.

Especially, I would like to give my special thanks to my parents who enabled me to complete

this work.

However, it would not have been possible without the kind support and help from my friends.

Last but not the least I would like to thank all our peers and staff at I.C.B.T and specially

Mr.Dhilum our coordinator who were ready to lend a hand in whatever way they can.

I am making this project not only for marks but also to increase my knowledge.

Thanks again to all who helped me.


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Executive Summary

This Assignment describes the effective management and leadership skills required for therecognition of a future development, performance of the job role and other requirements for

the future development.

The curriculum vitae shows all the professional qualifications and could be explained or

understood through the SWOT analysis. Plans in order to be successfully carried out, it needs

a personal plan and so the personal plan has been discussed in detail.

Personal Vision, Mission and Values will also help to achieve the personal plan which is also

stated. Personal plan can be driven further and those have also been analyzed.

Currently the personal plan such as short term and long term objectives has also been stated

in this document. The action thats been taken in order to achieve these objectives also has

been stated.

Finally, the report identifies the learning methods which can improve the personal and

professional skills in future.


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Contents

Acknowledgement .................................................................................................................................. 1

Executive Summary ................................................................................................................................. 2

Introduction about My Self ..................................................................................................................... 4

Task 01 .................................................................................................................................................... 5

1. Personal Development Plan ........................................................................................................ 5

1.1 Who am I? ................................................................................................................................. 5

1.2 My Vision ................................................................................................................................... 5

1.3 My Missions .............................................................................................................................. 5

1.4 My Values .................................................................................................................................. 5

1.5 My Goals (and my personal targets) ......................................................................................... 6

1.6 My Leadership Skills .................................................................................................................. 6

1.7 My Leadership Styles ................................................................................................................ 6

1.8 My Management Skills .............................................................................................................. 8

1.9 Effective performance for a job role ......................................................................................... 8

1.10 Skills that required identification for my future development ............................................... 9

2. Self-assessment inventory (SWOT) ........................................................................................... 10

2.1 Strengths ................................................................................................................................. 10

...................................................................................................................................................... 10

2.2 Weakness ................................................................................................................................ 11

2.3 Opportunities .......................................................................................................................... 11

2.4 Threats .................................................................................................................................... 12

3. Job Vacancy ............................................................................................................................... 13

3.1 Curriculum vitae .................................................................................................................... 14

4. Skills audit ................................................................................................................................. 15

4.1 Personal Development Plan .................................................................................................... 16

5. Short term and long term objectives ........................................................................................ 17

Conclusion ............................................................................................................................................. 18

References ............................................................................................................................................ 20


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Introduction about My Self

My name is Nayomi Anushka Ekanayake. I live in Narahenpita, Sri Lanka. Im 18 years old.

I was born in 20-01-1994, my marital status is single and my nationality is Sri Lankan -

Christian.

From grade 1-13 I was schooling in Ladies College - Colombo 07. Did my GCE A/L

Examination and GCE O/L Examination at Ladies College too. Before I left Ladies College I

was appointed as a member of the choir in 2009 and was also appointed as a member of the

orchestra in 2010. I was appointed as the deputy of the class in 2011. During my school

career I took part in some of the extra-curricular activities and social services.

During my GCE A/L Examination I did a Diploma in Business and Entrepreneurship at

Carlton institute and now Im currently undergoing the higher national diploma in business

management at ICBT City Campus. After completing my HND I will do my final year degree

at ICBT and I wish to complete my masters as well. Then I would like to start up my own

business after 10 years.


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Task 01

1. Personal Development Plan1.1 Who am I?

I am a very friendly person who likes to work in a team environment. I also like to help

others, be socialized and also to share my experience with others as well as to gain

experience of others. I generally focus on time management, creativity, efficiency and

effectiveness of my day to day work.

In the next sections I have clearly mentioned my vision, mission, values, goals and my

management skills, Leader ship skills and styles further.

1.2 My Vision

My vision is to perform well and to be one of the best managers in a multinational

Organization within the next 10 years.

1.3 My Missions

To build a strong relationship with the employees and the customers in order toachieve an effective improvement in the service field.

To be a person who has the strength to do what he/she believes in.

1.4 My Values

Honesty and Integrity. Appreciate people Strong Work Ethic. Dependability and Responsibility. Adaptability. Have self-confident at any level


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1.5 My Goals (and my personal targets)

To complete my HND and the Degree to be a graduate within the next two years. To enhance my communication skills, decision making skills, management skills

within the next two years.

To join a recognized organization within the next five years after obtaining thedegree.

To open up my own business and to spread the business to different areas with at leasttwo branches within the next 20 years after starting the business.

1.6 My Leadership Skills

Strategy. Communication. Relationship. Technical. Adaptability.

Teamwork. Time management. Decision Making. Planning. Challenging

1.7 My Leadership Styles

The leadership styles are divided into four main styles. Namely Autocratic, Supervisory,

Democratic and Laissez faire leadership style. I am having the democratic leadership style,

but in some conditions I use other leadership styles too.

If I further describe the leadership skills that I have, those are as follows.


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Leadership Style How/When I use them

Autocratic Leadership Style The appropriate condition to use it is when I have all the required

information to solve a problem, and when my peers are well

motivated. I normally use this style until my peers or the people

who are involved are familiar with the tasks.

Democratic leadership style This leadership style suites the best. As I mentioned in the

previous style, I apply the autocratic leadership style with my

peers only when we are received a task or a group work. After

that I use this democratic leadership style accomplish the task.

When using this style to it is essential to listen to others, get

ideas from others and work with the rest. In this leadership style I

cannot do anything without others involvement. At the end the

leader brings out the final decision. This is usually used when I

have only a part of the information, and when my peers have

other parts. One of the most important advantages of this

leadership style is, it allows peers to become a part of the team

and it allows me to make better decisions.

Laissez faire leadership style In this style the leader allows the peers to make the decisions. I

use this leadership style when my peers are more familiar with

the tasks. When peers are able to analyze the situation and

determine what needs to be done and how to achieve it. However

as a leader (laissez faire) I am having the responsibility of the

decisions that will be made.

Supervisory leadership style I use this style while I am using autocratic and democratic and

laissez faire styles. This style causes to increase the performance

and team spirit of the group or among peers.


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1.8 My Management Skills

Communication skills. Time management skills. Decision making skills. Conceptual skills.

Interpersonal skills. Technical skills. Leadership skills.

1.9 Effective performance for a job role

Communication skills and time management

As I mentioned above communication skills and time management will help me to set

examples and also it will help to perform better and also to achieve good results.

Problem solving

When we meet different people with different ethics and beliefs there are more chances of

ethics, problems and personal problems to rise so I must be aware of those. Ittakes time to

know different people and work on different methods to handle different kind of people in

different ways.

Knowledge

Since I want to work for a multinational company I know that I will have to learn the culture,

ethics and information of other employees and workers manage according to handle them

and also to have a good powerful relationship.


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1.10 Skills that required identification for my future development

A skill which needs to be practiced for the future development includes:

Study extra language Education Learn to say no

Study on extra languages

Working for a multinational company there will be different employees from various

countries. It will be a must that that I will have to learn a few foreign languages and is now

thinking of learning more in the future as well the culture.

Education

I know that the qualification at this moment will not be enough and is planning on getting a

professional qualification like chartered institute of marketing (CIM) sooner in order to make

sure that I will have a professional qualification. Along doing a degree in business

management as well.

Learn to say no

Being not able to say no at the correct time has been a difficulty to me and improving this is amust.


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Strengths Weakness

Opportunities Threats

2. Self-assessment inventory (SWOT)

2.1 Strengths

I qualified in G.C.E O/Ls , A/Ls in year 2009 and 2012 I also did a diploma in business and entrepreneurship which is a strength for me Im a quick learner and also a team player who is flexible and friendly with other colleagues. Im understandable and also has a dependable skill.

Strengths

Friendly

Understandble

Creative

Team

playerQuickleaner

Communic

ation skills

Flexible

Dependable


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2.2 Weakness

The main weakness I have is im very sensitive and also when it comes to decision making I take a lot

of time to decide. Also another main weakness is not capable of saying no to anyone even if it harms

me, and also a lack of concentration I easily get distracted by anything.

2.3 Opportunities

When I take my opportunities with the experience I have I can enter into the society easily without

any hesitation.

With me knowing some foreign languages and also having some connections in foreign countries

through my friends and family I can get help from them to start up something.

Controlling and managing a budget can also help me in my future development.

Weaknes

ses

Lack ofconcentr

ation

Decisionmaking

Not cableof saying

no

Sensitiv

e

Opportunities

Experience

Knowingforeign

languages

Havingcontacts

from othercountries

managinga budget

controlling


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2.4 Threats

When we take threats into consideration gender discrimination can take place since im a women.

Competition in the work place, issues arising and it may affect my statues.

Specially issues in trusting people takes a huge part.

Threats

Issues in the

work place

Issues intrusting

CompetitionLack of

professionalqualification

Discrimination


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3. Job Vacancy


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3.1Curriculum vitae

Nayomi Anushka Ekanayake

CONTACT DETAIL

No: 142/1, Phone: (+) 94-11-4902840

Samanala Uyana,

Kirimandala Mawatha, Mobile: (+) 94-0727730775

Colombo 05, Email: [email protected]

Sri Lanka.

PERSONAL DETAILS

Date of birth : 20.01.1994

Sex : Female

Marital status : Single

Nationality : Sri Lanka, Sinhala

Education : Ladies College, Colombo 7.

Objective

I would like to start my career as a Customer Care Executive. I have followed abusiness management course and I am aiming to be a very penetrative Customer

Care manager in the near future. I would like to do more work and tasks which

are relating to that business field.

Abilities as a Customer Care Executive.

Negotiation skills. Communication skills. Penetration. Friendliness Page 01


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Other Skills

Knowledge of windows XP, Vista and windows 7 Operating Systems, MicrosoftOffice, (Word, Excel, etc.).

Skills of handling PDAs and other equipment are that the customer careexecutives use. Language skills of Sinhala, Tamil and English.

Educational qualifications

I have passed my O/L (2009) with high results. I did my A/L (2012) and got high results. I have followed vocational trainings customer care course while doing A/Ls for

2 years.

Currently

Following a business management degree and also a customer carediploma.

In the near future planning on starting SLIM.REFERENCES

Mrs.Nirmali Wickramasinghe Mrs.Ramona Samaranayake

Principal Principal

Ladies College Carlton Institute

Colombo 07. Colombo 040116423561 0114513316

DECLARATION

The information provided above is true and correct to the best of my

knowledge and can be supported with documentary evidence when required.

(This my own Curriculum Vitae and certify that this is not any other persons work)

With,

Sincerely,

(Nayomi Ekanayake

-Page 02-4. Skills audit


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Understanding Friendliness Time management

Team work Creativity Adaptability

I have all the skills mentioned above. So it is not a difficult task to develop my professional

career in my life. I can work with teams and I know how to motivate them.

4.1 Personal Development Plan

Objectives Action plan Resources Evaluation

Completing the

HND in business

management.

Attending lectures.

Submitting assignments on

time.

Study hard to achieve good

results.

Lecturer.

Friends.

By getting a over roll

distinction.

Should be completed

in 2012.

To be selected has

a manager of a

Multinational

company by 2020.

Applying and getting

selected for the post.

Contacts

through friends

and family.

To get selected has a

manager in 2016.

Completing the

Degree in Business

Management.

Work harder to achieve a

higher grade.

Complete the degree

without any delays.

Supports from

the lecturers

friends and

family.

Should be completed

by end of 2013 with a

good result.

Earn save money

to complete the

HND and the

management

degree.

Saving financially. Family.

To be done by 2013 so

I can make my parents

proud.


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5. Short term and long term objectives

Objectives Short- term Long- termCompleting the HND Go for a part time job to get working

experience

Enroll with the degree Finishing the degree Look for job vacancies Go to a job if it is a good one Applying for Customer Care Executive

position vacancies in other companies

Be a good Customer Care Executive


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4.0 - Task 3

I have selected Cargills food city - The main problem is lack of staff

Work based problem - Lack of staff

This company is an island wide company which has branches all over the island.

They are stuck because of this work based problem.

Many customers complain that they dont get the full service so they change to other

competing super markets.

SolutionsIncrease in staff

Training period for the employees. Recruiting staff. Send them for workshops. Conducting lectures to give a better knowledge of actually what they have to do. Having meetings to catch up with their lacking skills and to motivate them. Motivation and training - Overtime bonuses.

Bonuses for New Year season and Christmas season.

Allowances for each and every employee after one year.

Giving allowance for their effort.


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Conclusion

This assignment has made me focus more on my personal and professional objectives and

personal plan to overcome all the barriers.

I have identify My strengths and weaknesses and how to overcome those as well. This

assignment has shown the value of time management in personal and professional life and

whats needed to be successful.

Measuring and understanding those things which I have mentioned above, can also be the

cause to increase the morality of me. And also I made some effective judgments when

assessing my own personal and professional skills and when I asses my own SWOT. I have


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made the curriculum vitae with real life contexts as well as hypothetical contexts for the

progress of the report.

References

anon. (2012). Personal SWOT Analysis. Available:http://www.mindtools.com/pages/article/newTMC_05_1.htm. Last accessed 15th Dec

2012.

Mind tools. The structure of the plan [online] Available at :http://www.mindtools.com/mnemlsty.html [ Accessed on 15

th Dec 2012]
http://www.mindtools.com/pages/article/newTMC_05_1.htmhttp://www.mindtools.com/mnemlsty.htmlhttp://www.mindtools.com/mnemlsty.htmlhttp://www.mindtools.com/mnemlsty.htmlhttp://www.mindtools.com/pages/article/newTMC_05_1.htm


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