marshall care handbook - car care plan

Marshall

Terms and Conditions

Marshall Care Handbook

Welcome to peace of mind motoring

Dear Customer

Thank you for choosing to purchase your vehiclefrom Marshall Motor Group.

You can be confident that the vehicle you havechosen has been prepared to the highest ofstandards. The Marshall Care range of products hasbeen designed to provide you with peace of mindmotoring at all times. The products contained withinthis handbook, which will enable you to enjoycarefree motoring, include Marshall Care Warranty,Marshall Assist breakdown recovery and roadsideassistance, Marshall MOT Test Cover, Purchase PriceProtection Insurance, Cosmetic Warranty, TyreInsurance and Alloy Wheel Repair Insurance. It isvery important for you to understand these productsand the benefits they provide, so please read eachpage carefully. If you had initially decided to declineprotection from any of these products but now feelthat you would like to enjoy the added cover theyprovide, then please contact your supplying dealerimmediately, as it may not yet be too late to opt forthe cover options available.

We wish you many miles of trouble-free motoring.

DAKSH GUPTAChief Executive OfficerMarshall Motor Group

Note: Please keep this handbook in your vehicle atall times.

Welcome

Contents

General Information

Your questions answered 2

Contractual Agreements 3

Claims Phone Numbers 3

Purchase Price Protection Insurance 4

Marshall Care Warranty

Parts Covered

Vehicles up to 5 years/50,000 miles 13

Vehicles up to 8 years/80,000 miles 15

Warranty Terms and Conditions 17

How to Claim 19

Important Information 20

Warranty Extra Benefits 21

Warranty Service Requirements 22

Marshall Assist 23

Marshall MOT Test Cover 26

Transfer of Warranty/Recovery/MOT Test Cover 29

Cosmetic Warranty 30

Tyre Insurance 37

Alloy Wheel Repair Insurance 45

Contents

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Your questions answered underMarshall Care Warranty, MarshallAssist and Marshall MOT Test Cover

What should I do if my vehicle breaks down?

If your vehicle breaks down, contact the Marshallcustomer support line on 0844 573 8005. In theevent of requiring roadside assistance please ringMarshall Assist on 0844 573 8061.

What if I break down and want to use my localrepairer?

Under the terms of Marshall Care Warranty andMarshall MOT Test Cover, all repairs under theWarranty and MOT Test Cover will need to be carriedout by your supplying Marshall dealer or anotherMarshall location if this is more convenient. In theunlikely event that this is not possible and you haveto use a local repairer, you must contact theAdministrator prior to starting the repair, in order toobtain authorisation for the Warranty repairs to becarried out. In the event that authorisation is providedyou must make sure that the local repairer followsour claims procedures and then sends the invoice inthe name of Marshall Motor Group with any requiredsupporting documentation, quoting the claimsauthority number, to:Marshall Motor Group Warranty, Jubilee House,5 Mid Point Business Park, Thornbury,West Yorkshire BD3 7AG. By not using a Marshallrepair facility, we cannot guarantee that the repairingdealer will agree to be paid by Marshall Motor GroupWarranty, so you may be asked by them to pay firstand then reclaim from Marshall Motor GroupWarranty. The invoice would still need to be made outto Marshall Motor Group.

Where should I keep my Handbook?

Always keep this handbook with your ValidationCertificate in your vehicle as you never know whenyou might need them.

When is my service due?

The vehicle must be serviced according to the termsoutlined on page 22 by a VAT-registered repairer,ideally by a Marshall Motor Group repair facility.

Can I transfer my Warranty/Recovery/MOT TestCover to a new owner?

If you sell your vehicle during the period of yourwarranty, you may transfer the benefits of thewarranty, recovery and MOT Test Cover to the newvehicle owner, provided that the vehicle is soldprivately and not through a garage, motor trader,auction or similar company. The transfer will besubject to a £25 administration fee. The transfer willbe subject to the Administrator’s approval and the feewill be returned in the event of non-acceptance.

To transfer, please complete the form on page 29.

Can I renew my Marshall Care Warranty when it isdue to expire?

You may apply to renew your Marshall warranty bycontacting your supplying Marshall dealer at least30 days (but not more than 90 days) before thiswarranty is due to end. To be eligible for a MarshallCare Warranty renewal you must have had yourvehicle serviced in accordance with themanufacturer’s recommended service standards by aMarshall servicing facility. In addition, Marshall willneed to carry out an inspection check to determineas to whether any faults need to be corrected, priorto a renewal Marshall Care Warranty being issued.Based on the age and mileage of your vehicle at thetime of the renewal, you may be offered a cover levelwhich is less than the original one you received whenyou purchased your vehicle.

General Information

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Contractual Agreements

Marshall Care Warranty and, where applicable,Marshall Assist and MOT Test Cover provided byMarshall (hereinafter known as ‘we’, ‘us’, ‘our’) whosold you your vehicle, has been designed to makesure that you get the most from your motoring withminimum inconvenience. These services areadministered by Car Care Plan Limited (hereinafterknown as ‘Administrator’). Car Care Plan is Europe’sleading warranty administration specialist, and youwill receive a first-class administration service thatis always reliable and handles claims quicklyand efficiently.

Marshall Assist is administered by Call Assist Ltd,Axis Court, North Station Road, Colchester CO1 1UX.

Purchase Price Protection Insurance (PPP) isunderwritten by Elite Insurance Company Limited,Newton Chambers, Newton Business Park, IsaacNewton Way, Grantham, Lincolnshire NG31 9RT,which is registered in England under No. 446926.

Cosmetic Warranty, Tyre Insurance and Alloy WheelRepair Insurance is underwritten by Ageas InsuranceLimited. Registered Office: Ageas House, Tollgate,Eastleigh, Hampshire SO53 3YA, which is registeredin England under No. 354568.

PPP Insurance, Cosmetic Warranty, Tyre Insuranceand Alloy Wheel Repair Insurance are all administeredby Car Care Plan Limited.

All of the above product terms and conditions areprovided within this handbook. These explain howeach product within the programme works and themany benefits you now enjoy as a customer.

Always keep this handbook in your vehicle, as youwill need it to make a claim.

When you receive the respective product ValidationCertificate at point of delivery with your allocatedguarantee/policy number (where applicable), pleasecheck that it contains the correct details and tell usimmediately if there are any mistakes.

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Claims Phone Numbers Please refer to pages listed below before phoning

Purchase Price Protection Insurance 0844 573 8069 (page 4)

Marshall Care Warranty 0844 573 8005 (page 13)

Marshall Assist 0844 573 8061 (page 23)

MOT Test Cover 0844 573 8005 (page 26)

Cosmetic Warranty 0844 573 8187 (page 30)

Tyre Insurance 0844 573 8005 (page 37)

Alloy Wheel Repair Insurance 0844 573 8129 (page 45)

This policy describes the insurance cover you havechosen and the benefit payable.

The policy provides up to 36 months cover, and inthe event of the insured vehicle being a total loss,pays the difference between your motor insurancesettlement and the invoice price you originally paidfor the insured vehicle. The payment of any benefit issubject to the terms and conditions as set out below.

This policy has been arranged by Car Care Plan Ltdand cover is provided by Elite Insurance CompanyLimited, Newton Chambers, Newton Business Park,Isaac Newton Way, Grantham, Lincolnshire NG319RT. Registered in England No. 446926.

Car Care Plan Ltd is authorised and regulated by theFinancial Services Authority. This can be checked onthe FSA’s register by visiting the FSA’s website atwww.fsa.gov.uk/register or by contacting them on0845 606 1234.

1 Definitions

The following words will have the following meaningswhere they appear in the Purchase Price ProtectionInsurance section of this document:

‘benefit’ means the maximum amount payable underthe policy as detailed on the schedule of cover.

‘consequential loss’ means any other costs that aredirectly or indirectly caused by the event which led toyour claim unless specifically stated in this policy.

‘early settlement amount’ means the amountrequired to settle the finance agreement at the date oftotal loss excluding any amount carried over from aprevious finance agreement, any insurancepremiums, additional interest charges, discounts,incentives and cash back, arrears, title discharge feesand any other financed amount not relatingspecifically to the insured vehicle.

‘end date’ means the date this insurance cover ends,in accordance with Clause 5.

‘finance agreement’ means the credit agreement,contract hire or lease agreement between you and thefinance company relating to the insured vehicle.

‘finance company’ means an authorised UK financecompany with which you have entered into thefinance agreement.

‘insured value’ means the value of your vehicleexcluding any contents as assessed by the insurer ofthe comprehensive cover on your vehicle at the dateof the total loss.

‘insured vehicle’ means the vehicle or motorhome:

(i) purchased by you with monies advanced underthe finance agreement or your own monies; or

(ii) hired to you with an option for you to purchase it.

‘invoice price’ means the purchase price paid for theinsured vehicle including delivery and factory fittedoptions, but excluding any insurance premiums, newvehicle registration fees, road tax, number plates,dealer fitted accessories, warranty costs, fuel,paintwork protection applications, other extras andany amount relating to finance for any other vehiclewhich may be consolidated onto the financeagreement in any way.

‘motor insurance’ means a policy providingcomprehensive motor insurance in respect of theinsured vehicle issued by your motor insurer andmaintained in your name throughout the periodof cover.

‘motor insurance settlement’ means the money thatyou receive from your motor insurer under yourmotor insurance following a claim for the total loss ofthe insured vehicle.

‘motor insurer’ means a UK authorised motorinsurance company that issued a policy of motorinsurance to you.

‘premium’ means the amount that you haveagreed to pay us in respect of insurance cover underthis policy.

Purchase Price ProtectionInsurance

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Purchase Price ProtectionInsurance (continued)‘schedule of cover’ means the schedule we sendyou detailing your insurance cover.

‘start date’ means the date shown on your scheduleof cover as the date this insurance covercommences.

‘territorial limits’ means England, Scotland, NorthernIreland, Wales, the Isle of Man and the ChannelIslands. The insured vehicle is also covered in theEuropean Union, Croatia, Iceland, Norway,Switzerland, Liechtenstein and Andorra for amaximum of 30 days (90 days in relation to amotorhome) in any 12 months of cover, providing thecover provided by your motor insurer is an equivalentlevel of cover as you would have enjoyed in the UK.

‘total loss’ means the total loss of the insured vehicleas a result of fire, theft, accident damage, naturaldisaster or adverse weather conditions rendering theinsured vehicle beyond economic repair resulting in amotor insurance settlement.

‘we, us, our’ means Elite Insurance CompanyLimited, and any third party administrator acting ontheir behalf.

‘you, your, insured’ means either:

(i) a private individual or a sole trader who is eligiblefor cover under Clause 2. (i) below and whosename appears as the insured on the schedule ofcover; or

(ii) a partnership, which in the name of at least onepartner, appears as the insured providing thepartner fulfils Clause 2. (ii) below and whosename appears as the insured on the schedule ofcover; or

(iii) a limited company or other legal entity which iseligible for cover under Clause 2. (ii) below andwhose name appears as the insured on theschedule of cover.

2 Eligibility

(i) An individual or sole trader will be eligible for thisinsurance cover if he or she:

(a) is at least 18 years of age;

(b) is resident in England, Scotland, NorthernIreland, Wales, the Isle of Man or theChannel Islands on the start date andremains so throughout the period ofinsurance;

(c) has purchased the insured vehicle with eithertheir own monies or, if relevant, with moniesadvanced under a finance agreement;

(d) has applied for this insurance cover in theform approved by us;

(e) has paid or agreed to pay the premium andagreed to comply with the terms andconditions of this policy; and

(f) has motor insurance in place for theinsured vehicle.

(ii) A partnership, limited company or other legalentity will be eligible for this insurance cover if:

(a) it is permanently situated, and in the case ofa limited company, registered in England,Scotland, Northern Ireland, Wales, the Isle ofMan or the Channel Islands on the start date;

(b) it has purchased the insured vehicle witheither their own monies or, if relevant, withmonies advanced under a financeagreement;

(c) it has applied for this insurance cover in theform approved by us;

(d) it has paid or agreed to pay the premium andagreed to comply with the terms andconditions of this policy; and

(e) it has motor insurance in place for theinsured vehicle.

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This policy describes the insurance cover you havechosen and the benefit payable. The policy providesup to 36 months cover, and in the event of theinsured vehicle being a total loss, pays the differencebetween the insured value and the invoice price youoriginally paid for the insured vehicle. The payment ofany benefit is subject to the terms and conditions asset out below.

3 What You are Covered for

(i) In the event of the total loss of the insuredvehicle occurring after the start date and beforethe end date, we will pay an amount equal to thedifference between:

(a) the invoice price (or the early settlementamount – only if the insured vehicle issubject to a finance agreement and the earlysettlement amount is greater than the invoiceprice); and

(b) the insured value ; less the deductions listedin (iv) and (v) below.

(ii) The benefit under Clause 3. (i) will be paid to youwhere the insured vehicle is not subject to afinance agreement. Where the insured vehicle issubject to a finance agreement, the benefit willbe paid to the finance company and we will payany excess over the early settlement amountto you.

(iii) The benefit under Clause 3. (i) is subject to amaximum benefit of £5,000 where the insuredvehicle invoice price is £10,000 or under; amaximum benefit of £7,500 where the vehicleinvoice price is between £10,001 and up to£15,000; a maximum benefit of £10,000 wherethe vehicle invoice price is between £15,001 and£25,000; a maximum benefit of £20,000 wherethe vehicle invoice price is between £25,001 and£50,000 and a maximum benefit of £25,000where the vehicle invoice price is between£50,001 and £100,000.

(iv) We will deduct from the benefit payment:

(a) any excess deducted by the motor insurer;

(b) any premium owing to the motor insurer forthe motor insurance;

(c) any premium, or a part of any premium thathas not been paid to us; and

(d) the VAT content of any claim if you areVAT registered.

(v) If the insured vehicle is subject to a financeagreement and the early settlement amount isgreater than the invoice price, we will deductfrom the benefit payment any amount included inthe early settlement amount relating to:

(a) any arrears, and any interest payable onthose arrears, under the terms of the financeagreement;

(b) any amount due under the financeagreement not relating directly to the invoiceprice of the insured vehicle at the time ofpurchase. (This policy only covers the partof the finance agreement relating to theinsured vehicle itself, all other elements ofthe finance agreement and its related interestcharges are excluded.) If the financeagreement includes the cost of a loantransferred from a part exchange vehicle orfrom a previous finance agreement, anynegative equity will be deducted from theclaim. We will value the part exchangevehicle according to Glass’s Guide tradevalue and not the amount offered by thevehicle trader; and

(c) any amount due under the financeagreement relating to insurance or warranty,and any interest payable thereon.

(vi) If you decline the offer of a replacement vehicleunder the terms of your motor insurance policy,then we will pay your claim based on the valueof the replacement vehicle according to Glass’sGuide retail value and not the settlement figureoffered by your motor insurer in lieu of thereplacement vehicle.

Purchase Price ProtectionInsurance (continued)

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(vii) We reserve the right to calculate any rebate forearly repayment of the outstanding financeagreement provided for under the ConsumerCredit Act 1974.

(viii) If your motor insurer provides you with areplacement vehicle under the terms of yourmotor insurance, you may apply for this policy tobe transferred to the new vehicle (the originalstart date and invoice price will apply).

4 When You Will Not be Covered

(i) The benefit will not be paid for a total loss of theinsured vehicle if:

(a) it is used as an emergency or militaryvehicle, courier or delivery vehicle, invalidcarrier or driving instruction vehicle;

(b) it is used for hire or reward of whatsoevernature, or as a taxi;

(c) it is a scooter, motorcycle, touring caravan,non-UK specification vehicle or not built forprincipal sale in the UK or classed as a greyimport, kit car, bus, coach, commercialvehicle more than 3.5 tonnes, truck, heavygoods vehicle or any vehicle not listed in theGlass’s Guide publication;

(d) it is used for road racing, rallying,pace-making, speed testing or any othercompetitive event;

(e) it has been modified other than inaccordance with the manufacturer’sspecifications; or

(f) it is stolen by any person who has access tothe insured vehicle’s keys.

(ii) The benefit will not be paid if the total loss:

(a) is caused when the insured vehicle is driven,with your general consent, by someonewho does not hold a valid driving licence oris in breach of the conditions of thatdriving licence;

(b) results from you, or any other person withyour general consent driving the insuredvehicle, when intoxicated or under theinfluence of alcohol or drugs not prescribedby a medical practitioner or drugs prescribedby a medical practitioner where adviceagainst driving has been given;

(c) results from an accident, theft, act ofvandalism or flood outside the territoriallimits where the insured vehicle has beendriven for more than 30 days (90 days inrelation to a motorhome) outside theterritorial limits in the 12 months immediatelypreceding the total loss;

(d) occurs while the insured vehicle is beingdriven outside the territorial limits and thecover provided by the motor insurer does notmeet the minimum requirements under thepolicy; or

(e) results from civil commotion, terrorism, riotor insurrection, war or any act incidental towar (whether declared or not).

(iii) The benefit will not be paid if:

(a) you do not have motor insurance in placefrom the start date until the date of total loss;

(b) your motor insurance claim is declined andyou have not received the motor insurancesettlement;

(c) the loss is covered by any other insurance orwarranty; or

(d) if the insured vehicle is owned by a garage,vehicle trader or any other associated vehicletrade company.

(iv) The cover also excludes any loss of use of theinsured vehicle and any consequential loss.


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5 When Will the Cover End?

The end date will be the earliest of:

(i) 36 months from the start date of the policy asstated on your schedule of cover;

(ii) where the finance company is the owner of theinsured vehicle, the date on which the insuredvehicle is repossessed by the finance company;

(iii) the date on which benefit is paid under thisinsurance cover;

(iv) the date on which we advise you that yourinsurance cover is terminated under Clause 7;

(v) the date on which you do not pay the premiumwhen it is due;

(vi) the date the insured vehicle is sold by you toanother party.

This policy is non-renewable.

6 Transferring Your Cover

In the event that your vehicle is declared a total lossby the motor insurer, whereby the motor insurer hasprovided you with a replacement vehicle, you maytransfer this policy to the replacement vehicle subjectto the following terms and conditions:

• The total loss has occurred within the first12 months following the start date of this policy.

• The replacement vehicle must have beenprovided by the motor insurer in settlement of aclaim for the total loss of your vehicle. Thepurchase price of the original vehicle will be usedto calculate any future claim under this policy,irrespective of whether the purchase price of thereplacement vehicle is higher or lower thanyour vehicle.

• The start date of the policy will remain the same.

• The period of insurance will remain the same.

How to Transfer

• Write to the Administrator within 30 days ofhaving taken delivery of the replacement vehicle.

• Provide a copy of the original vehicle invoice.

• Provide a copy of the invoice for thereplacement vehicle.

7 Cancelling Your Cover

If this policy does not meet your needs, you have30 days from the date you received your policydocuments to cancel the policy and get a full refund.(We will not give you a refund if you have claimed forthe total loss of your vehicle or an incident hashappened where you could make a claim for a totalloss.) To cancel your policy, please contact theintroducer who sold you your policy. To get a refund,you must return this policy.

If you wish to cancel your policy after this 30-dayperiod, you must write to the Administrator. TheAdministrator will provide you with a refund that iscalculated on the basis of the table shown below,provided you have not made a claim. No refund isavailable in the last 30 days of the policy term. Thetable below gives details of what percentage of thetotal amount you have paid for your policy, includingIPT, you will receive as a refund. As you will see, thepercentage refund is dependent on how long thepolicy has been in force and is calculated using thepolicy commencement date. Please note: anadministration fee of £35 will be deducted from thecalculated amount prior to any refund being paid.

Percentage (%)Period of Cancellation Refunded

Within the first 30 days 100%

Outside the first 30 days,but within Year 1 50%

Any time within Year 2 35%

Any time within Year 3(excluding the last30 days of cover) 15%


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Any instructions to cancel must be provided inwriting and the percentage refund will be calculatedfrom the date of receipt of your written request tocancel. (We will not give you a refund if you haveclaimed for the total loss of your vehicle or anincident has happened where you could make a claimfor a total loss.)

Please allow up to 28 days for your cancellation andrefund to be processed.

8 Invalid Cover Benefit

If any benefit is paid which is found to have beenmade as a direct or indirect result of your fraud,recklessness or negligence then all payments shall beforfeited and we reserve the right to demand that anysum paid by us is repaid by you and/or take theappropriate legal action against you.

9 Claims

(i) If you wish to make a claim under this insurancecover, please:

(a) contact our Administrator, Car Care Plan PPPGAP Customer Services, on 0844 573 8069;

(b) supply all information and assistance that wemay require in establishing the amount ofany payment, under this insurance, includingoriginal documentation.

Please note that it is a condition of this insurancecover that you do not accept a settlement offerfrom your motor insurer without first contactingCar Care Plan PPP GAP Customer Services on0844 573 8069.

(ii) If you accept a settlement figure from your motorinsurer which is less than the current marketvalue of the insured vehicle, we will calculate theloss using the current market value of the insuredvehicle according to Glass’s Guide retail value.

(iii) We will be unable to process your claim if we donot receive:

(a) a copy of your motor insurance schedule;

(b) the motor insurer’s written confirmation thatthe motor insurance settlement has beenpaid following your claim for total loss andthe terms on which the motor insurancesettlement was made;

(c) the original sales invoice relating to theinsured vehicle; and

(d) where the insured vehicle is subject to afinance agreement:

(e) a copy of the finance agreement; and

(f) written confirmation from the financecompany of the early settlement amount andthe terms on which it has been calculated.

(iv) We may at any time request you to provide uswith proof, which is reasonably satisfactory tous, of the validity of the claim for benefit. If wedo not receive such proof we will not paythe benefit.

10 General Conditions

(i) This policy, together with any written statementor other information made or supplied by yourelating to your policy, shall constitute the entirecontract between us. The provisions of thecontract are, where their nature permits,conditions precedent to our liability.

(ii) You cannot assign or change the policy in anymanner whatsoever.

(iii) When your cover under this policy ends it will nothave a cash or surrender value.

(iv) This policy shall be governed by and construedin accordance with the Law of England andWales unless the insured’s habitual residence(in the case of an individual) or centraladministration and/or place of establishment islocated in Scotland, in which case the Law ofScotland shall apply.


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(v) To improve the quality of our service, we will bemonitoring and recording all telephone callsmade to our Administrator, Car Care Plan.

(vi) Identification – the terms and conditions andschedule of cover will be read as one contract.A word or expression to which a specificmeaning has been attached will keep the samemeaning wherever it appears unlessspecifically stated otherwise. A particular wordor phrase, which is not defined, will have itsordinary meaning.

(vii) Non disclosure, misrepresentation ormisdescription – this policy is voidable if you oranyone acting for you fails to disclose,misrepresents or misdescribes any material fact.If the insurer voids this policy they will void it inits entirety and no cover will apply.

(viii) Fraud – the insurer will void this policy in itsentirety from the date of loss or alleged loss andno cover provided will apply if:

(a) a claim made by you or anyone acting onyour behalf to obtain any benefit is fraudulentor intentionally exaggerated; or

(b) a false declaration or statement is made insupport of a claim under this policy.

(ix) Subrogation – the insurer may at their ownexpense take such proceedings as they think fitin the name of the insured to enforce any rightsand remedies against or obtain relief or indemnityfrom other parties to which the insurer shall beor may become entitled or subrogated under thispolicy and the insured shall at the request andexpense of the insurer do such acts and thingsas may be reasonably required by the insurer forthat purpose.

(x) Observance of policy terms – it is a conditionprecedent to our liability that you and anyoneclaiming indemnity has complied with the termsand conditions of this policy.

(xi) Contribution – if at any time of any loss ordamage arising under this policy there is anotherinsurance policy covering such loss or damage,the insurer will not be liable for more than theirrateable proportion.

(xii) Limit of Liability – in the event of a claimpayment as a consequence of any insured eventthe insurer will deem that full liability has beenmet under the terms of this policy and theinsurance cover will cease upon settlement. In nocircumstances shall the liability of the insurerexceed the benefit limit shown in the scheduleof cover.

(xiii) A person who is not a party to this insurance hasno right under the Contracts (Rights of ThirdParties) Act 1999 to enforce any term of thisinsurance but this does not affect any right orremedy of a third party which exists or isavailable apart from that Act.

11 General Exclusions

The insurers will not be liable for any claim for:

1 Loss or damage caused by or arising from theintentional act or wilful neglect of the insured.

2 Loss of use of the insured vehicle orconsequential loss of any nature whatsoever.

3 Penalties for delay or detention or in connectionwith guarantees of performance or efficiency,which is directly or indirectly caused by or is aresult of:

(i) earthquake,

(ii) war, invasion, act of foreign enemy,hostilities (whether war be declared or not),civil war, rebellion, revolution, insurrection ormilitary or usurped power confiscation, ornationalisation,

(iii) riot or civil commotion outside England,Scotland, Wales, the Isle of Man and theChannel Islands.


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4 Loss or destruction of or damage to any propertywhatsoever or any loss or expense whatsoeverresulting or arising there from or anyconsequential loss.

5 Any legal liability of whatsoever nature directly orindirectly caused by or contributed to be orarising from ionising radiations or contaminationby radioactivity from the combustion ofnuclear fuel.

6 Damage caused by pressure waves of an aircraftor other aerial device travelling at sonic orsupersonic speed.

7 Liability where the terms of the policy have beenamended or altered without our written consentto the insured.

12 Complaints and Arbitration

How to Make a Complaint

We hope that you will be pleased with the servicewe provide.

In the unlikely event of a complaint, you shouldcontact the Administrator in the first instance on0844 573 8005, or in writing to: The CustomerServices Manager, Car Care Plan Limited,Jubilee House, 5 Mid Point Business Park, Thornbury,West Yorkshire BD3 7AG.

In the event you remain dissatisfied with the mannerin which your complaint has been dealt with then youshould write to us making sure that you quote yourpolicy number and vehicle registration number at:The Head of Claims, Elite Insurance CompanyLimited, Newton Chambers, Newton Business Park,Isaac Newton Way, Grantham, Lincolnshire NG31 9RT.

If it is not possible to reach an agreement, you havethe right to make an appeal to the FinancialOmbudsman Service. This also applies if you areinsured in a business capacity but have a groupannual turnover of less than £1 million, or are acharity with an annual income of less than £1 million,or are a trustee of a trust with a net asset value ofless than £1 million. You may contact the FinancialOmbudsman at: The Financial Ombudsman Service(FOS), South Quay Plaza, 183 Marsh Wall,London E14 9SR. Tel: 0800 023 4567.

The above complaints procedure is in addition to yourstatutory rights as a consumer. For furtherinformation about your statutory rights contact yourlocal authority Trading Standards Service or CitizensAdvice Bureau.

13 Compensation Scheme

Elite Insurance Company Limited is covered by theFinancial Services Compensation Scheme (FSCS).

You may be entitled to compensation from thescheme if the Insurer is unable to meet itsobligations. This depends on the type of businessand the circumstances of the claim.

You can get more information about compensationscheme arrangements from the FSCS, 7th FloorLloyds Chambers, 1 Portsoken Street,London E1 8BN. Telephone: 0800 678 1100.

14 Data Protection Act 1998

Insurers share information with each other to preventfraudulent claims via a register of claims. A list ofparticipants is available on request. In the event of aclaim, any information you have supplied relevant tothis insurance cover and on a claim form, togetherwith other information relating to the claim, will beprovided to the Register in compliance with the DataProtection Act 1998 or any subsequent legislation.

If you would like a large text or taped version of thisinformation, please telephone 0844 573 8005.


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15 Data Protection Authorisation Statement

In processing and managing this agreement, theAdministrator will collect, transfer and store theinformation you have provided in their secure serversbased in the United States of America. TheAdministrator has taken measures to ensure thatthere is an adequate equivalent level of protection ofyour information in the U.S.A. in accordance withlegislation in the United Kingdom.

In compliance with the Data Protection Act 1998, youare entitled to ask us to amend our records about youif they are not correct, and you may request a copyof the information we hold about you by applying tous in writing addressed to: Compliance Officer,Car Care Plan Limited, Jubilee House,5 Mid Point Business Park, Thornbury,West Yorkshire BD3 7AG or by [email protected]. We may charge youthe statutory fee of £10 for this service.


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Plan A

This warranty covers almost all mechanical andelectrical parts (including labour to fit them) of thecovered vehicle against mechanical and electricalbreakdown as defined below.

There is no restriction to the number of claims youcan make, up to the value in aggregate of thevehicle purchase price.

Mechanical and electrical breakdown is the failure ofa component, causing a sudden stoppage of itsfunction, for a reason other than wear and tear,normal deterioration or negligence. Damagecaused by the effect of overheating is not regardedas a mechanical breakdown under the terms ofthe warranty.

You are covered only for the parts described in thishandbook. Your warranty does not cover more thanthe manufacturer’s list price for parts.

Repairs must not start without the prior approval ofthe Administrator.

What is Covered

Your Marshall warranty covers almost all mechanicaland electrical components on your vehicle againstmechanical and electrical breakdown, subject to theconditions detailed in this handbook and themaximum claim limit. There are some components,such as service items, which are not covered.

What is Not Covered

Whilst you have a high level of warranty cover, thereare certain items which this warranty specificallydoes not cover and this includes, but is not limited to,the following:

• Body components such as strikers, hinges orany component which may require adjustmentfrom time to time

• Body panels, paintwork or glass

• Weather strips and body seals

• Interior trim including seat and seat belts

• Recharging of the air conditioning unit, (unlessrequired as part of a valid warranty repair)

• Software updates (unless required as part of avalid warranty repair)

• Renewal of brake components due to wearand tear

• Renewal of any clutch components due to wear,incorrect adjustment or misuse

• The clearing of fuel lines, filters, throttle bodiesand pumps and damage to components due tothe use of contaminated or incorrect fuel

• Airbags, wiring and connections, fuses,batteries, bulbs and LED illumination, exhaustsystems, diesel particulate filters (catalyticconverters are covered), wiper blades, wheelbalancing and alignment, wheels, tyres and wateringress (including damage to covered partscaused by water)

Marshall Warranty Parts CoveredVehicles up to 5 years/50,000 miles at date of purchase

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• External oil leaks, lubricants, filter elements andany damage caused by frost or lack of oil, oranti-freeze or by impact, accident or negligence

• Traffic management system, telephone includingBluetooth, TV/DVD, satellite navigation systemand associated equipment of all types

• Non-factory fitted radio cassette, CD player orany other in-car entertainment component

• Normal maintenance services, and thereplacement of such items as, but not limited to,spark plugs and plug leads

• Any damage or losses to components that are notdirectly covered within the terms of this warranty

• Burnt out, sticking or pitted valves

• Damage resulting from the failure of a timingbelt which has not been replaced as per themanufacturer’s recommendations(proof required)

Please note that oil, oil filter, gaskets, anti-freeze andbrake fluid required due to the failure of a coveredcomponent are covered as part of a valid claim.

Marshall Warranty Parts CoveredVehicles up to 5 years/50,000 miles at date of purchase (continued)

14

Plan B

This warranty covers the components as listedunder Parts Covered (including labour to fit them),of the covered vehicle against mechanical andelectrical breakdown as defined below subjectto exclusions.

There is no restriction to the number of claims youcan make, up to the value in aggregate of thevehicle purchase price.

Mechanical and electrical breakdown is the failure ofa component, causing a sudden stoppage of itsfunction, for a reason other than wear and tear,normal deterioration or negligence. Damage causedby the effect of overheating is not regarded as amechanical and electrical breakdown under the termsof the warranty.

You are covered only for the parts described in thishandbook. Your warranty does not cover more thanthe manufacturer’s list price for parts.

Repairs must not start without the prior approval ofthe Administrator.

Parts Covered

Engine

The rocker shaft and rockers, including hydraulicfollowers, inlet and exhaust valves (not burnt out,sticking or pitted valves), springs and guides, cylinderhead (not cracks and decoking), cylinder head gasket(except skim), push rods, camshaft and followers,timing gears and chains (excluding tensioner), oilpump, pistons and rings, cylinder bores, con rods,gudgeon pins and bearings, crankshaft and bearings,inlet manifold, flywheel and ring gear. Timing belts arecovered provided that the last due change of belt hastaken place as specified by the manufacturer’sschedule (proof required).

Manual gearbox

Internal gears, synchromesh hubs, selectors, shafts,bearings, bushes and transfer gears.

Automatic gearbox

Internal shafts, gears, clutches, brake bands, valveblock, governor, oil pump, bearings, bushes, servo,drive plate and transfer gears.

Torque converter

Failure of any internal mechanical parts.

Continuously variable transmission CTX

Internal clutches, planetary gears, reduction gears,shafts, variable pulleys, thrust link drives, internalseals, bushes and bearings.

Differential

Internal crown wheel and pinion, gears, shafts,bearings, bushes, thrust washers and spacers.

Clutch

Centre plate, pressure plate, release bearing, oilcontamination (centre plate only) and master andslave cylinders.

Marshall Warranty Parts CoveredVehicles up to 8 years/80,000 miles at date of purchase

15

Front-wheel drive

Drive shafts (including constant velocity joints),universal joints and couplings (not gaiters).

Wheel bearings

Front and rear wheel bearings.

Propshaft

Universal joints and couplings.

Rear wheel drive

Half shafts, rear wheel external drive shafts, includingconstant velocity joints, universal joints and couplings(not gaiters).

Four wheel drive

All four wheel drive components are covered.

Fuel system (diesel and petrol)

Lift pump, mechanical or electrical fuel pumps andtank sender unit.

Fuel injection system

Throttle body, airflow meter, idle control valve,overrun cut off valve, throttle potentiometer, fuelaccumulator, pressure regulator, map sensor(except injectors and heater plugs).

Engine cooling system

Radiator, oil cooler, heater matrix, water pump,viscous fan coupling, thermostat and thermostathousing.

Air conditioning (factory fitted)

The air conditioning compressor unit is covered.

Steering (including power assisted steering)

Steering rack and pinion (not gaiters), powersteering rack and pump, power steering reservoir andidler box.

Turbo charger (factory fitted)

The turbo charger unit is covered.

Front and rear suspension

Coil springs, suspension airbags, upper and lowerwishbones and ball and swivel joints.

Brakes

Brake master cylinder, wheel cylinders, restrictorvalve, brake calipers and seals and servo.

Anti-locking brake system (ABS) (factory fitted)

The ABS modulator and sensors are covered.

Electrical system

Starter motor, alternator/diode pack, coil, voltageregulator, window and sun roof motors, electricwindow switches, sunroof switch, central doorlocking solenoids, heater fan motor, indicator flasherrelay, front and rear windscreen wiper and washermotors, thermostatically controlled radiator fan motor,horn and multi-function stalk switch.

Engine management (ECU)

Engine electronic control unit.

Working materials

Oils, oil filter and anti-freeze are covered only if it isessential to replace them because of the failure of apart which is covered under this warranty.

Casings

If any of the covered parts fail and damage thecasing, it will also be covered.

Marshall Warranty Parts CoveredVehicles up to 8 years/80,000 miles at date of purchase (continued)

16

Warranty Conditions

The conditions of this warranty are set out below.

Warranty repairs will only be carried out if you agreeto these conditions. Please take time to read them.

1 It is your responsibility to decide whether toauthorise the dismantling of your vehicle. TheAdministrator will only accept the cost ofdismantling if it is part of an authorisedwarranty repair.

2 The Administrator is not liable for any statementor representation which contradicts theconditions of this warranty unless the statementor representation is supported in writing by theAdministrator.

3 If the warranty repair is not carried out byMarshall the warranty repair cost will not bemore than the manufacturer’s list prices forparts. Parts which can only be sourced fromoutside the UK will be reimbursed at the UK priceof an equivalent part. Labour costs that arenecessary to repair those parts will bereimbursed as per the repairer’s warranty labourrate and actual repair times will be limited tothose in the latest Glass’s Guide ICME manual orthe manufacturer’s recommended repair times.With every claim you make, you must provide aVAT receipt from the repairer authorised to carryout the repair.

4 If you don’t follow the manufacturer’s serviceschedules or maintain the vehicle asrecommended by the manufacturer, this warrantywill not apply to the extent that the fault was theresult of failure to comply with either the serviceor maintenance recommendations. When youhave your vehicle serviced, you are allowed500 miles either side of the service mileage orfour weeks either side of the time period given,whichever comes first. It is important that youretain your service receipts as they may berequired to validate any repair request you make.Please note that your vehicle must be servicedby a VAT registered dealer unless we haveagreed otherwise.

5 This warranty is valid for breakdown in the UnitedKingdom (which includes Great Britain, NorthernIreland, the Channel Islands and the Isle of Man).The warranty is also valid whilst your vehicle isoutside the United Kingdom but within theEuropean Union or European Free TradeAssociation for up to 60 days per annum.

6 You have the right to cancel this warranty within14 days of receiving this handbook andValidation Certificate. Should you wish to cancelwithin this period please contact your supplyingdealer who will arrange cancellation and fullrefund. Unless cancelled in accordance withthese cancellation rights, in normalcircumstances no refund will be made and in nocircumstances if a claim has been made.

7 This warranty does not cover the following:

A. Any vehicle where the speedometer orodometer has been interfered with, altered ordisconnected or does not work.

B. Repairs, replacements or alterations notauthorised by ‘us’ or the Administrator.

C. Routine servicing or maintenance ofa vehicle.

Warranty Terms and Conditions

17

D. Repairs to vehicles which have beenmodified after the sale of the warranty andthat modification has contributed to thefailure or has failed itself.

E. Any vehicle used for hire or reward such astaxis, courier, delivery or driving schoolvehicles, or any commercial vehicle with aGross Vehicle Weight of more than 3.5tonnes or a vehicle used in any sort ofcompetition, rally or racing.

F. Any public service vehicles such as policyvehicles, ambulances or military vehicles.

G. The gradual reduction in operatingperformance of any part (fair wear and tear)due to the age of the vehicle and/or thenumber of miles it has covered.

H. Any liability for death, bodily injury, ordamage to other property or any loss causeddirectly or indirectly by the claim or eventgiving rise to a claim under this warrantyprovided that this exclusion shall not apply toany death or bodily injury caused bynegligence by the Dealer or its agents.

I. Any damage which is due to any typeof accident.

J. Any damage which is a direct result ofnegligence or of any wilful act by you or anythird party other than the Dealer or itsagents.

K. Any parts which are replaced as part ofnormal servicing requirements.

L. Any damage to parts which are beingrecalled by the vehicle’s manufacturer orwhich have design faults.

M. Any failure caused by faults which aqualified engineer thinks could havereasonably existed before thewarranty began.

N. Any damage to components due to the useof contaminated or incorrect fuel.

O. Components/repairs covered by any otherexisting warranties or insurances.

P. Any loss, damage or failure which a qualifiedengineer appointed by the Administratorthinks could have been avoided or wastotally or partly caused by lack ofmaintenance.

8 This contract shall be governed by andconstrued in accordance with the laws ofEngland and Wales. Any and all disputes arisingin relation to this contract shall be submitted tothe exclusive jurisdiction of the English courts.

9 Nothing in these conditions will reduce yourstatutory rights relating to faulty or mis-describedgoods. For further information about yourstatutory rights contact your local authorityTrading Standards Department or CitizensAdvice Bureau.

10 The Administrator reserves the right to providereplacement parts and to carry out repairs underthis warranty or to arrange for their provision byother persons.

11 The period of the warranty is as detailed in theValidation Certificate. It should be noted that inthe absence, for whatever reason, of thestandard manufacturer’s warranty period, thestart date and expiry date of this warranty willremain unchanged from that detailed in theValidation Certificate. Additionally, if the warrantystarts earlier than the date detailed in theValidation Certificate, because themanufacturer’s warranty has expired earlier onmileage, then the expiry date of this warrantyshall be earlier and reflect the period of warrantypurchased/provided.

Warranty Terms and Conditions(continued)

18

Bring your vehicle to Marshall, your supplier, and wewill confirm that the warranty is still in force and therepair is valid. We will then handle the repair on yourbehalf. In the unlikely event that you cannot bring thevehicle back to us, please contact the Administrator.

Repairs Abroad

If a breakdown happens outside of the UnitedKingdom the following process applies:

A. The repair must be carried out in a country whichis a member of the European Union or theEuropean Free Trade Association.

B. We will not pay more than the equivalent UKrates of labour charges and manufacturer’s partslist prices at the date of repair.

C. You should authorise the repair work yourself andcontact our Administrator for a refund when youreturn to the UK. Our liability is up to the claimlimit set out in this handbook and detailed in theValidation Certificate we sent you.

D. We will refund you in pounds sterling at the rateof exchange that applies at the time of therepairs, once we receive a genuine invoice.

Payment

Our Administrator is not authorised to settle anyamount until they have received the original repairinvoice (made out to Marshall Motor Group) and,when requested, a completed claim form. These,together with the repair approval number, must besent to:Marshall WarrantyJubilee House5 Mid Point Business ParkThornburyWest Yorkshire BD3 7AG.

To make sure you receive the highest levels ofservice we record telephone calls to ourAdministrator.

How to Claim

19

Complaints and Arbitration


In the unlikely event of a complaint, you shouldcontact the Administrator in the first instance on0844 573 8005, or in writing to:The Customer Services ManagerCar Care Plan LimitedJubilee House5 Mid Point Business ParkThornburyWest Yorkshire BD3 7AG.

Data Protection Authorisation Statement


In compliance with the Data Protection Act 1998, youare entitled to ask us to amend our records about youif they are not correct, and you may request a copyof the information we hold about you by applying tous in writing addressed to: Compliance Officer,Car Care Plan Limited, Jubilee House,5 Mid Point Business Park, Thornbury,West Yorkshire BD3 7AG or by [email protected]. We may charge youthe statutory fee of £10 for this service.

Important Information

20

In the event of a valid claim the following extrabenefits will be provided.

Vehicle Replacement

Marshall will supply you with a courtesy car, up to amid-sized saloon, subject to availability. You can onlyhave a courtesy car if your vehicle is being repairedunder this warranty and prior authority has beengiven by the Administrator’s Claims Department.This benefit is only available from Marshall, when youreturn your vehicle to a Marshall location for anauthorised warranty repair.

Exclusions

1 You cannot have a courtesy car for the first24 hours that you are without your vehicle orduring any delay the repairer may have waitingfor parts or commencing repairs.

2 You will have to pay for fuel and insurance for thecourtesy car.

Overnight Accommodation and Rail Fares

We will pay up to £60 (inc. VAT) towards hotelexpenses or a return rail ticket if the vehicle breaksdown and you are unable to return home. You willneed to send a receipt. You cannot claim for the costof meals and drinks. This benefit is only available if avalid warranty claim is submitted.

Driving Abroad

The warranty is valid for up to 60 days per annum(pro rata) for driving in the Republic of Ireland andmainland Europe. The Administrator will not pay morethan the equivalent UK cost for parts and labour.

N.B. These benefits will not be provided if thefailure is not covered by this warranty. Paymentswill be limited to those levels outlined in theValidation Certificate.

Warranty Extra Benefits

21

The vehicle must be serviced in accordance withthe manufacturer’s recommended serviceschedule. We would strongly recommend youuse the supplying dealership or anotherMarshall location.

The intervals between services must not exceed themanufacturer’s stipulated maximum excess time ormileage allowances or four weeks/500 miles eitherside of the service interval. The only acceptable proofof servicing will be the fully detailed VAT serviceinvoice(s) indicating servicing dates and mileages.You must keep these invoices for our inspection inthe event of a claim.

Failure to maintain and provide proof that theabove service schedule has been completed mayinvalidate the warranty.

Warning: Timing belts(otherwise known as camshaft drive belts).

If your vehicle has a timing belt, please make surethat it is in good condition and that it is checked andchanged in line with the manufacturer’srecommendations. If the timing belt breaks it cancause serious and unnecessary engine damage andinconvenience. No responsibility will be accepted fordamage caused by the failure of a worn-out timingbelt, unless the timing belt has been replaced inaccordance with the manufacturer’s serviceschedule.

Warranty Service Requirements

22

Where Marshall Assist is provided as part of yourwarranty where you have purchased a warranty of12 months or more, you will be entitled to thefollowing Marshall Assist services.

The following definitions will apply, wherever theyappear in the Marshall Assist section of yourwarranty handbook.

Definitions

Us/we – means Marshall Assist.

You, your – the person named on the ValidationCertificate.

Vehicle – the vehicle covered on your warranty andthe Validation Certificate.

Breakdown – a mechanical or electrical failure,puncture or accident, which immediately renders thevehicle immobile.

Territorial limits – means Great Britain, NorthernIreland, Scotland and Wales.

Important Note

Details of Marshall Assist cover may not reach us bythe time assistance is required. In this unlikely event,we will always assist customers, but beforeassistance can be provided, we will ask you toprovide immediate payment for the service requiredby Credit or Debit card. This payment can be claimedback from Marshall Assist when your details areconfirmed as being on their records. Please contactthe supplying dealer if you have any questionsconcerning this procedure.

Call 0844 573 8061

Tell the controller who answers your call:

• you are a Marshall customer

• your warranty type, number and carregistration number

• where your vehicle is

• what seems to be the problem (for example,if you have a puncture, tell the controller yourtyre size)

• if you also intend to claim under your warrantyyou must telephone the Administrator on0844 573 8005 and obtain advance authorisationbefore any repairs are commenced.

STRICTLY FOR RESCUE0844 573 8061

About your Marshall Assist

If your vehicle breaks down as defined below,cover will be provided as follows:

Marshall Assist Services

Roadside Assistance and Nationwide Recovery

If your vehicle breaks down due to mechanical orelectrical failure, sustains a puncture or is involved inan accident, we will send help to the scene. We willarrange to pay call out fees and mileage chargesneeded to repair or assist with the vehicle. If, in theopinion of our recovery operator, they are unable torepair the vehicle at the roadside we will assist in thefollowing way:

• Arrange and pay for your vehicle, you and up tofive passengers to be recovered to the nearestgarage able to undertake the repair.

• If the above is not possible at the time, we willarrange for your vehicle, you and up to fivepassengers to be transported to your home ororiginal destination.

Marshall Assist

23

Home Assist

We will despatch one of our recovery operators toyour home address or within a one-mile radius only.Please note: Any repairs undertaken by ourrecovery operators at their premises are providedunder separate contract, which is between you andthe garage.

Caravans and Trailers

If your vehicle breaks down and your caravan/traileris attached, provided that it is fitted with a standardtowing hitch and does not exceed 23 feet in length,your caravan/trailer will be recovered with yourvehicle at no extra cost.

Message Service

If you require, we will gladly pass on two messagesto your home or office to let them know of yourpredicament and ease your worry.

Accident Cover

If your vehicle is involved in an accident rendering itimmobile or illegal we will transport your vehicle to anominated local address within the United Kingdom.

Puncture Cover

If your vehicle sustains a puncture and you areunable to change the wheel, service will only beprovided if your vehicle is carrying a serviceablespare wheel or inflation kit. If you are not carrying aspare wheel as your vehicle was never provided withone by the manufacturer and the inflation kit isineffective due to a badly damaged tyre, then we willprovide service under the terms of the vehicle beingimmobilised.

In the event your vehicle is fitted with run-flat tyresand, due to the time of day or local stock availability,a replacement cannot be found within the 50 milesthe vehicle can be driven for on a run-flat tyre, youand your vehicle would be recovered to your home ororiginal destination in the same way as any otherirreparable breakdown.

Toll Fees

In the event of a valid claim we will pay ferry and tollfees ONLY within the confines of the United Kingdomand Northern Ireland.

Exclusions

Marshall Assist does not cover the following:

1 Any caravan/trailer where the total lengthexceeds 23 feet and where it is not attached tothe vehicle with a standard towing hitch.

2 Contracts not registered with us.

3 The cost of any parts, components or materialsused to repair the vehicle.

4 Any costs or expenses not authorised by ourRescue Controllers.

5 The cost of food, drinks, telephone calls orother incidentals.

6 The cost of alternative transport.

7 The cost of petrol, oil or insurance for ahire vehicle.

8 The recovery of the vehicle and passengers ifrepairs can be carried out at or near the sceneof the breakdown within a reasonable time. Ifrecovery takes effect we will only recover to oneaddress in respect of any one breakdown.

9 Overnight accommodation or car hire charges.

10 Breakdowns caused by failure to maintain thevehicle in a roadworthy condition includingmaintenance or proper levels of oil and water.If, in the opinion of our recovery operator, thevehicle is found to be unroadworthy due to lackof maintenance, unless servicing records can beprovided, we may terminate your warrantyimmediately, notifying you by letter of whataction we have taken.

11 Vehicles where service cannot be effectedbecause the vehicle does not carry a serviceablespare wheel.

Marshall Assist (continued)

24

12 Any request for service if the vehicle cannot bereached due to snow, mud, sand or flood orwhere the vehicle is not accessible or cannotbe transported safely and legally using astandard transporter.

13 Any request for service if the vehicle is beingused for motor racing, rallies, public hire, privatehire or any contest or speed trial or practice forany of these activities.

14 Overloading of the vehicle or carrying morepassengers than it is designed to carry.

15 Claims not notified prior to expensesbeing incurred.

16 The charges of any other company(including Police recovery) other than ourrecovery operator.

17 Loss or damage to the vehicle or its contents.

18 Direct or indirect loss, damage or liability causedby, contributed to or arising from:1 Ionising radiation or contamination by

radioactivity from an irradiated nuclear fuelor from nuclear waste from the combustionof nuclear fuel.

2 the radioactive, toxic, explosive or otherhazardous properties of any nuclearassembly or nuclear component thereof.

3 any results of war, invasion, act of foreignenemy, hostilities (whether war be declaredor not), civil war, rebellion, evolution, militaryor usurped power.

19 Any false or fraudulent claims.

20 Failure to comply with requests by us or ourrecovery operators concerning the assistancebeing provided.

21 Fines and penalties imposed by courts.

22 Any charges where you, having contacted us,effect recovery or repairs by other means.

23 Ferry and Toll charges outside of Mainland UK.

24 Any claims relating to the following:• vehicles in excess of 35 cwt-3.5 tonnes.• vehicles more than 17 feet long, six feet

three inches wide and eight feet high.

25 Any service or insurance cover whereremedial action has not taken place followinga previous breakdown.

26 More than six callouts per contract per year.

27 Claims totalling more than £2,500 in anyone year.

General Conditions

1 We will provide cover if:

a) You have met all the terms and conditionswithin this contract.

b) The information provided to us, as far as youare aware, is correct.

2 The driver of the vehicle must remain with ornearby the vehicle until help arrives.

3 We may cancel the contract by sending sevendays notice to your last registered address.

4 There is no return of contract cost. MarshallAssist is administered by Call Assist Ltd.Should you wish to contact us, please send yourcorrespondence to:Call Assist LtdAxis CourtNorth Station RoadColchester CO1 1UX.

MARSHALL ASSIST Helpline0844 573 8061

Marshall Assist (continued)

25

Your Marshall MOT Test Cover is provided as part ofthe warranty you have purchased on warrantyperiods of 24 months duration or more. It has beendesigned to make sure you get the most from yourmotoring with minimum inconvenience.

This section within your handbook explains how yourMOT Test Cover works and the main benefits younow enjoy. Please ensure you keep this in yourvehicle with your Validation Certificate as you willneed them in order to make a claim.

Please ensure you fully understand the terms andconditions relating to the cover. In order to benefitfrom the cover provided, you must return toMarshall for your MOT test.

Definitions:

You/Your – the person named on the ValidationCertificate.

Period of Cover – means the dates shown in theValidation Certificate.

Administrator – means Car Care Plan Limited,Jubilee House, 5 Mid Point Business Park, Thornbury,West Yorkshire BD3 7AG.

Vehicle – means only the vehicle as identified on theValidation Certificate for private use (excluding taxis,private hire, courier services, haulage ortransportation of goods and motor cycles) for useon the public highway and designed to carry nomore than eight people including the driver orsmall commercial vehicle of less than 3,500kggross weight.

We/Us/Our – means Marshall.

MOT Test Cover

With MOT Test Cover (see Validation Certificate fordetails) you will be covered against the cost ofrepairing, replacing or altering the following parts of thecovered vehicle if cited on the Notification of refusal toissue a Certificate (VT30), as being the reason for thefailure of the MOT test after the start of the cover.

Cover Includes:

• All Lighting Equipment – including bulbs andheadlamp lenses.

• Steering – manual and power steering units.

• Suspension – drag links, track rod ends, shockabsorbers, springs, wishbones, swivel joints,mountings, sub-frames and wheel bearings.

• Braking System – master cylinder wheelcylinders, calipers, brake discs and drums, loadcompensator, ABS modulator/sensors/computersand brake pipes, hoses and cables.

• Seat Belts – mountings, belts, retractorsand buckles.

Important

All other components are excluded from the coverprovided by this MOT Test Cover.

Please note that this MOT Test Cover does not coverthe following:

• Accidental or malicious damage.

• Neglect or wear and tear reported during thevehicle’s previous service.

• Actual tuning or adjustments to the fuel system.

• Windscreen, tyres, wheels, exhaust systems,catalytic convertors.

• The cost of MOT test, re-test and repairs notcompleted within 30 days of issue of the MOTTest Certificate Report VT30.

• All other components not listed within the ‘CoverIncludes’ section above.

For details of the period covered please see yourValidation Certificate.

MOT Test Cover

26

Terms and Conditions

Please carefully read the following terms andconditions.

1 Marshall MOT Test Cover does not cover:

A Any parts which have not actually failed,which are replaced or reported duringroutine servicing and/or repair of other partswhich have failed.

B Any loss in excess of the maximum claimliability of £500 (including VAT)

C Liability which attaches by virtue of anagreement but which would not haveattached in the absence of the saidagreement.

D Any vehicle used for hire or reward(e.g. taxis, self-drive hire, driving schools,etc) or any commercial vehicle over 3.5tonnes GVW or a vehicle used in any sort ofcompetition, rally or racing of any kind.

E Any liability for death, bodily injury, ordamage to other property or anyconsequential loss of whatsoever naturearising directly or indirectly from the claim orevent giving rise to a claim under this MOTTest Cover.

F Any damage occurring which is due inwhole or in part to any type of accident orany act of omission which is wilful, unlawfulor negligent.

G Any loss, damage or failure which, in theopinion of a qualified engineer appointed byCar Care Plan, was caused wholly orpartially from a lack of maintenance orneglect in taking reasonablepreventative steps.

H Any MOT test or re-test fee.

2 Only one MOT Test Cover claim is permissibleper 12 months of cover.

3 MOT Cover is not transferable to another vehicleand is only valid for the vehicle stated.

4 All claims must be supported by a VAT receiptedinvoice from your repairer.

Vehicle service schedule – the vehicle must beserviced to comply with the manufacturer’sservice schedule and failure to do so willinvalidate your claim. If you fail to followmanufacturer’s recommended service guidelines,this MOT Test Cover may not apply. When youhave your vehicle serviced, there is a maximumof 500 miles or four weeks tolerance, whicheveroccurs first. It is important that you retain yourservice receipts as they may be required tovalidate any claim you make.

5 The reimbursement for any claim under this MOTTest Cover shall not exceed the vehiclemanufacturer’s list prices for parts and labourcosts necessarily incurred in repair of coveredcomponents and we may insist upon the use ofmanufacturer’s equivalent parts up to themaximum aggregate claim liability of £500(including VAT) during the 12 month period of theMOT Test Cover.

6 Any exploratory dismantling charges will only bereimbursed as part of a valid claim. It is theresponsibility of the vehicle owner to authorisedismantling and to pay the charges if suchdismantling proves that the failure is not coveredby the MOT Cover. The Administrator, on ourbehalf, reserves the right to subject the failedparts to expert assessment.

7 The MOT Test Cover will not cover anycomponent covered by any other existingwarranties or insurances.

8 If any claim is fraudulent in any respect allbenefits under this Cover will be forfeited. Weshall not be liable for any statement orrepresentation, written or verbal (by whomsoevermade), which contradicts the terms andconditions in this MOT Cover, unless suchstatement or representation is supported by us,or on our behalf, by the Administrator in writing.

MOT Test Cover (continued)

27

9 Cover under this MOT Test Cover may only begranted to individuals residing, or corporatebodies registered in the United Kingdom. ThisMOT Test Cover does not become effective untilit has been registered by the Administrator, onbehalf of us, and a Validation Certificate hasbeen issued.

10 The MOT Test Cover is in addition to your legalrights, and does not affect your statutory rightsas a consumer.

11 This MOT Test Cover does not cover accidentalor malicious damage or neglect or anycomponent noted as advisory on the VT30.

12 You must have a minimum of three months’ MOTremaining on your vehicle at the point of buyingMarshall MOT Test Cover. Claims cannot bemade within the first 90 days of cover.

How to Claim

In case your vehicle fails its MOT test, all you haveto do is to ensure that Marshall is aware you haveMOT Test Cover and hand over:

• Your MOT Test Cover Validation Certificate.

• The previous valid MOT Certificate and the VT30form citing the reasons for failure. Marshall willthen take authorisation from Car Care Plan tocarry out all necessary repairs and you will onlyhave to sign the repair invoice.

Complaints and Arbitration


In the unlikely event of a complaint, you shouldcontact the Administrator in the first instance on0844 573 8005 or in writing to: The CustomerServices Manager, Car Care Plan Limited,Jubilee House, 5 Mid Point Business Park, Thornbury,West Yorkshire BD3 7AG.



In compliance with the Data Protection Act 1998,you are entitled to ask us to amend our recordsabout you if they are not correct, and you mayrequest a copy of the information we hold about youby applying to us in writing addressed to: ComplianceOfficer, Car Care Plan Limited, Jubilee House,5 Mid Point Business Park, Thornbury,West Yorkshire BD3 7AG or by [email protected]. We may charge youthe statutory fee of £10 for this service.

MOT Test Cover (continued)

28

If you sell your vehicle during the period of yourWarranty/recovery and MOT Test Cover (whereapplicable), you may transfer the benefits to the newvehicle owner, provided that the vehicle is soldprivately and not through a garage, motor trader,auction or similar company. The transfer will besubject to a £25 administration fee. The transfer willbe subject to Car Care Plan’s approval and the feewill be returned in the event of non acceptance.

New Owner

Name

Address

Mileage at Transfer

Date of Transfer

Warranty Type and Number

Vehicle Reg. No.

Warranty Holder’s Signature

I/We have read and agree with the terms andconditions of this warranty and request its transfer.

New Owner’s Signature

Date

Please check that all due services have been carriedout as inadequate servicing may render thiswarranty void.

When completed this form should be sent with yourcheque for £25 to:Marshall WarrantyJubilee House5 Mid Point Business ParkThornburyWest Yorkshire BD3 7AG.

Transfer of Warranty, Recovery andMOT Test Cover (where applicable)

29

1 About Your Policy

Your COSMETIC WARRANTY policy is provided by UKGeneral Insurance Ltd on behalf of Ageas InsuranceLimited and is designed to cover You against the costof Minor Cosmetic Damage to Your Vehiclethroughout the Period of Cover. In exchange forpayment of the full premium We agree to cover Youagainst the cost associated with the repair of MinorCosmetic Damage to the Vehicle incurred during thePeriod of Cover, subject to the full terms andconditions contained within this document. You willreceive a Personal Validation Certificate whichcontains information about You, Your Vehicle, theAggregate Claim Limit, the Start Date and YourPeriod of Cover. This document, together with YourPersonal Validation Certificate is Your policy andshould be read as one document.

Please read this policy carefully, paying particularattention to the general conditions and exclusions asYour failure to comply with any of the terms andconditions may render the policy invalid and coulddelay or invalidate any claim You make.

2 Eligibility

You are eligible for cover under this policy if:

• You are the registered owner and keeper ofthe Vehicle;

• You are resident in mainland UK orNorthern Ireland;

• The Vehicle has a standard paint colour orfinish which IS NOT considered specialist,non-standard or an – exclusive paint colour orfinish. This may include but is not limited toself-healing paint, body wrap, chrome illusionpaint, two tone paint, or matt finishes;

• The Vehicle is used only for social, domestic,pleasure and commuting to and from a placeof work;

• At the Start Date the Vehicle is less than sevenyears old and has fewer than 80,000 miles onthe odometer.

3 Definitions

The following words or expressions will have thespecific meanings described below, they have thesame meaning throughout this document and appearin italics:

Administrator: means Car Care Plan Ltd,Jubilee House, 5 Mid Point Business Park, Thornbury,West Yorkshire BD3 7AG.

Aggregate Claim Limit: means £1,000 inclusive ofVAT, which is the maximum amount that will be paidin total under this policy per annum.

Chip(s): means a chipped area on the Vehicle up to amaximum of 1.5cm in diameter and 3mm in depth.

Cosmetic Repair: means a repair technique suitablefor repairing Minor Cosmetic Damage. A CosmeticRepair involves restoring eligible damaged areas asclose as possible back to their original condition,however no repair will be identical to the originalautomotive factory finish.

Excess: means the amount in Sterling, as stated onYour Personal Validation Certificate, for which Youwill be liable in respect of each and every claim.

Geographical Limits: means mainland UK andNorthern Ireland.

Incident: means the cause of the damage for whichYou are making a claim.

Insurer/We/Us/Our: means UK General Insurance Ltdon behalf of Ageas Insurance Limited.

Light Scratch: means a scratched area on the Vehiclewhere the scratch is up to a maximum of 15cm inlength, 3mm in depth and extends beyond no morethan two adjacent body panels.

Cosmetic Warranty

30

Minor Cosmetic Damage: means a Chip, Minor Dent,Light Scratch and/or Scuffed Bumper caused by asingle Incident, where the total damaged area is nolarger than 15cm in diameter and 3mm in depth and,in the case of a Chip(s) is no larger than 1.5cm indiameter and 3mm in depth. Any one claim is limitedto one Minor Cosmetic Damage repair, unless in thecase of multiple damages caused by a single Incidentwhere the total end to end size of the furthermostpoints of the combined damaged area is no largerthan 15cm in diameter, 3mm in depth and sits withintwo adjacent body panels. Any repairs which aregreater than these limits or are estimated to exceedfour hours to complete will not be considered to beMinor Cosmetic Damage and are therefore notcovered by this policy.

Minor Dent: means a dented area on the Vehicle upto a maximum of 15cm in diameter, 3mm in depth,and sits within no more than two adjacentbody panels.

Period of Cover: means the period, as noted on thePersonal Validation Certificate, for which We haveagreed to provide cover and for which You have paidthe full premium.

Repairer: means the person or organisation who isauthorised by Us to carry out the repair work tothe Vehicle.

Scuffed Bumper: means a scuffed bumper up to amaximum of 15cm in diameter, 3mm in depth wherethe damage does not extend on to more than twoadjacent body panels.

Start Date: means the date on which Your coverunder this policy commences as noted within YourPersonal Validation Certificate.

Personal Validation Certificate: means the documentcontaining important information about You, theVehicle, the Start Date, the Period of Cover, anyExcess payable per claim and the premium.

Vehicle: means the vehicle described in the PersonalValidation Certificate which is used for social,domestic or pleasure purposes only, includingcommuting and travelling to and from a place ofwork. Please note this policy does not cover thefollowing vehicles in any circumstances; vehicles thatare named on a contract hire or lease agreement,vehicles used for commercial travel, light commercialvehicles, emergency vehicles, delivery vehicles, panelvans and vehicles exceeding 3500kg. The followingtypes of vehicles are also excluded: motor cycles,scooters, three wheeled vehicles, kit-cars, quadbikes, caravans or motor homes, trailers, boats,vehicles used for hire or reward (for example taxis,self-drive hire or driving schools), delivery courier ora vehicle used in any sort of rally, speed testing, 4x4off-roading, racing or any kind of competition, trialor used for any purpose in connection with themotor trade.

You/Your/Yourself: means the person named as thepolicyholder on the Personal Validation Certificate.

4 Cover Provided

In return for the payment of the appropriate premium,We will provide a Cosmetic Repair to MinorCosmetic Damage on the Vehicle, subject to theterms and conditions detailed in this document.

Cover will be provided if You are resident in theGeographical Limits. Vehicle repairs will only becarried out within the stated Geographical Limits.

5 General Conditions

There are certain obligations that You must fulfil inorder to ensure that Your cover remains valid:

5.1 You must report Your claim to theAdministrator within 30 days followingthe Incident;

5.2 You must use all reasonable care to maintainthe Vehicle in a roadworthy condition and takeall reasonable precautions to prevent orminimise loss or damage;

Cosmetic Warranty (continued)

31

5.3 You must give the Administrator true andcomplete information;

5.4 You must agree to comply with theAdministrator’s reasonable requests;

5.5 You must follow the prescribed claimsprocedure as explained in this document or bythe Administrator’s claims staff;

5.6 You must pay the Excess if applicable andshown in Your Personal Validation Certificate;

5.7 You must advise the Repairer of anynon-original finish areas on the Vehicle. In thecase of incompatibility with a non-originalfinish We have the right to decline a claim orvoid this policy.

5.8 You must inform the Administrator if any of thedetails in the Personal Validation Certificate areincorrect or have changed;

5.9 You must tell the Administrator about anythingthat You have not yet disclosed, but which mayaffect Our decision in accepting Your risk;

5.10 You must tell the Administrator, about anychanges which may be important for Us tocontinue accepting Your policy.

6 Exclusions

You will not be covered for Minor Cosmetic Damage:

6.1 as a result of a Road Traffic Accident

6.2 that cannot be defined as a Light Scratch,Chip, Scuffed Bumper or Minor Dent or anyMinor Cosmetic Damage where a CosmeticRepair is not technically possible;

6.3 that in the opinion of the Administrator wasincurred before the Start Date;

6.4 reported to the Administrator more than30 days after the Incident;

6.5 where the number of Minor CosmeticDamages exceeds one per claim;

6.6 if You have not paid the premium in full;

6.7 to horizontal, flat surfaces such as roofs,bonnets and boot tops;

6.8 which extends over more than two (2) adjacentbody panels. In the event that the damageextends over more than two (2) adjacent bodypanels, the entire claim will be excluded as thedamage falls outside the scope of this policy;

6.9 to paint colours and finishes that cannot besuitably matched by the Repairer. Theseinclude but are not limited to specialist,non-standard and exclusive paint colours andfinishes, for example: self-healing paint, bodywrap, chrome illusion paint, two tone paintfinish or matt finishes;

6.10 where the total value of claims made exceedthe Aggregate Claims Limit;

6.11 to any body panel or part of a panel that hasbeen ripped, torn, or perforated;

6.12 that requires replacement of any body panel orpart of a panel;

6.13 where any repair work is carried out withoutprior authorisation being given by theAdministrator;

6.14 where the Vehicle is located outside theGeographical Limits;

6.15 caused and/or repair work performed outsidethe Geographical Limits;

6.16 caused by hail, rust, pitting or paintworkdiscolouration;

6.17 to stickers, decals, beading or moulding(including protective plastic), or that requiresthe removal of these items;

6.18 of any kind to wheels, wheel rims orwheel trims;

6.19 to locks and handles, accessories, doormouldings, window mouldings, lights orany window;

6.20 where the loss is covered and claimed forunder any other insurance;

6.21 for any liability to any other party;

6.22 for any Minor Cosmetic Damage caused by athird party which caused bodily injury;


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6.23 caused by any act or omission that is wilfulor unlawful;

6.24 for any other costs that are indirectly causedby the event which led to Your claim, unlessspecifically stated as covered in this policy;

6.25 which is the subject of fraud, false actionsor dishonesty;

6.26 caused by nuclear substances or activity;

6.27 caused by war, civil commotion, labourdisturbances, riot, strike, lockout, publicdisorder or any form of terrorism.

7 Cancellation and Cooling-off Period

7.1 You have the right to cancel this policy within14 days from receipt of Your policydocumentation or from the Start Datewhichever is the later, by contacting the personfrom whom You purchased the policy. You areeligible for a refund of any premium You havealready paid, unless You have already made aclaim under Your policy. If You have made aclaim under Your policy and the claim hasbeen paid, You will be asked to return the valueof the claim to the Administrator.

7.2 If You cancel after the first 14 days of receiptof Your policy documentation, irrespective ofwhether or not You have made a claim, norefund of premium will be given.

7.3 We reserve the right to cancel the policyimmediately in the event of non-payment of thefull premium.

7.4 We reserve the right to cancel the policy bygiving You 30 days’ notice at any stage duringthe Period of Cover. In this event, We willrefund You for the unexpired portion of Yourpaid premium for this policy on a pro ratabasis. In the event of You receiving this policyfree of charge, no refund will be due.

8 Automatic Termination

This policy will automatically terminate on whicheverof the following happens first:

8.1 the date on which You dispose of, or transferownership of the Vehicle to another party,regardless of whether or not You inform theAdministrator; or

8.2 the date on which the policy expires as perYour Personal Validation Certificate; or

8.3 You cease to reside within the GeographicalLimits; or

8.4 the Administrator declares the policy voidunder section 11.7 or Your policy.

9 How to Make a Claim

9.1 When You become aware of any MinorCosmetic Damage that could lead to aclaim, You must call the Administrator on0844 573 8187 within 30 days. You mustcomply with the claims procedure as explainedin this document and by the Administrator.

9.2 In order to assess a claim the Administratorwill require:

• Your personal and Vehicle details;

• Full details of the damage and how andwhen it occurred;

• Confirmation that the damage falls withinthe parameters described as MinorCosmetic Damage within this document;

• You will be requested to provide theAdministrator with a digital photo to supportYour claim. This will help the Administratorto assess Your claim. Your photos can beemailed to [email protected].

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9.3 Upon receipt of the information described in9.2, the Administrator will review Your claim. Ifthe claim is covered by the policy, theAdministrator will provisionally authorise Yourclaim and instruct the Repairer to contact Youto arrange for the damage to be repaired. Ifupon inspection by the Repairer it is deemedthat for technical reasons the Minor CosmeticDamage cannot be repaired using a CosmeticRepair method, or the Vehicle is not eligible forcover, the Administrator reserves the right todecline the claim at this stage. Only theAdministrator can accept or decline claims.You must allow the Administrator (or Ourauthorised Repairer) access to inspect theVehicle if required.

9.4 Following a repair, You must check that allwork has been properly completed. If the workhas not been completed to a satisfactory level,You must contact the Repairer immediately.

9.5 We reserve the right to settle a claim in cash inlieu of the Vehicle being repaired.

UK General Insurance Ltd are an insurers agentand in the matters of a claim, act on behalf ofthe Insurer.

10 Enquiries or Complaints

10.1 Should You have an enquiry or cause forcomplaint regarding the sale of Your policy,please contact the supplying Dealer who soldYou the policy.

10.2 UK General Insurance Ltd on behalf of AgeasInsurance Limited and the Administrator aim toprovide a high level of service and to processclaims fairly and promptly. If You have anenquiry or complaint regarding this insurance,You should first contact the Administrator on0844 573 8187, or in writing to: The CustomerServices Manager, Car Care Plan Limited,Jubilee House, 5 Mid Point Business Park,Thornbury, West Yorkshire BD3 7AG. Pleasequote Your policy, claim number or the Vehicleregistration number in all correspondence.

10.3 In the event You remain dissatisfied with themanner in which Your complaint has beendealt with then Your complaint can be referredto the Financial Ombudsman Services (‘FOS’)at South Quay Plaza, 183 Marsh Wall,Docklands, London E14 9SR or by telephoning0800 023 4567. Please note that You have sixmonths from the date of Our final response inwhich to refer the matter to the FOS. Referralto FOS does not affect Your right to take legalaction against Us.

11 Important Notes

11.1 About the InsurerCover is provided by UK General InsuranceLtd, on behalf of Ageas Insurance Limited,Registered Office: Ageas House, Eastleigh,Hampshire SO53 3YA. Registered in EnglandNo: 00354568. UK General is a member ofthe UK’s Financial ServicesCompensation Scheme.

UK General Insurance Ltd and Ageas InsuranceLimited are authorised and regulated by theFinancial Services Authority. This can bechecked on FSA’s register by visiting the FSA’swebsite at www.fsa.gov.uk/register or bycontacting them on 0845 606 1234.

11.2 About the AdministratorCar Care Plan Ltd. Registered Office:Jubilee House, 5 Mid Point Business Park,Thornbury, West Yorkshire BD3 7AG.

Registered in England. Company No: 850195.Car Care Plan Limited is authorised andregulated by the Financial ServicesAuthority (309268).


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11.3 Financial Services Compensation SchemeAgeas Insurance Limited is covered by theFinancial Services Compensation Scheme(FSCS). You may be entitled to compensationfrom the scheme if they cannot meet theirobligations. This depends on the type ofbusiness and the circumstances of the claim.Most insurance contracts are covered for 90%of the claim. You can get more informationabout compensation scheme arrangementsfrom the FSCS or visit www.fscs.org.uk.

11.4 Data Protection Act 1998Please note that any information provided by Uswill be processed by Us and Our agents incompliance with the requirements of the DataProtection Act 1998, for the purpose of providinginsurance and handling claims, if any, which maynecessitate providing such information to thirdparties. We may also send the information inconfidence to other companies acting on theirinstructions including those located outside theEuropean Economic Area.

11.5 Data Protection Authorisation StatementIn processing and managing this agreement,the Administrator will collect, transfer and storethe information You have provided in theirsecure servers based in the United States ofAmerica. The Administrator has takenmeasures to ensure that there is an adequateequivalent level of protection of Yourinformation in the U.S.A. in accordance withlegislation in the United Kingdom.

In compliance with the Data Protection Act1998, You are entitled to ask the Administratorto amend their records about You if they arenot correct, and You may request a copy of theinformation the Administrator holds about Youby applying in writing addressed to:Compliance Officer, Car Care Plan Limited,Jubilee House, 5 Mid Point Business Park,Thornbury, West Yorkshire BD3 7AG or byemailing [email protected] may be a charge of £10 for this service.

11.6 Anti-Fraud and Theft RegistersWe may pass information to various anti-fraudand theft registers. The aim is to help insurerscheck the information provided and to preventfraudulent claims. When Your request forinsurance is considered, these registers maybe searched. When You tell Us about an event,the information relating to the event will bepassed on to the registers. It is a condition ofthis policy that You inform Us about an event,whether or not it gives rise to a claim.

11.7 FraudYou must not act in a fraudulent way. If You oranyone acting for You:

• makes a claim under the policy knowing theclaim to be false or exaggerated in any way;or

• makes a statement in support of a claimknowing the statement to be false in anyway; or

• provides the Administrator with anydocumentation in support of a claimknowing the documentation to be forged orfalse in any way; or

• makes a claim for any loss caused by Yourdeliberate act or with Your agreement thenthe Administrator:• will not authorise the claim;• may not authorise any other claim

which has been or may be made underthe policy;

• may declare the policy void;• will be entitled to recover from You the

amount of any claim already paid underthe policy;

• will not return any of Your premium;• may let the police know about the

circumstances.


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11.8 Other Important Notes

11.8.1 The information that You have provided toUs forms the basis of this insurancecontract. It is important that You advise Usof all material information and immediatelynotify Us of any change in the informationthat has been provided. If You are in anydoubt as to whether the information ismaterial You should disclose it.

11.8.2 This policy, unless We have agreedotherwise, is governed by English Law andboth parties agree to submit to theexclusive jurisdiction of the courtsof England.

11.8.3 Under English Law, it is an offence to makea false statement or to withhold anymaterial information in order to obtain aschedule of insurance.

11.8.4 We reserve the right to decline anyinsurance risk or to change the Premiumand the terms quoted.

11.8.5 Language – All communication betweenYou and Us will be conducted in English.

11.8.6 In accordance with the DisabilityDiscrimination Act 1995, the Administratoris able, upon request, to provide audiotapes and large print documentation. Pleaseadvise the Administrator if You require anyof these services to be provided so that theAdministrator can communicate with You inan appropriate manner.

11.8.7 The Administrator may record telephoneconversations to offer You additionalsecurity, resolve complaints and improveservice standards. Conversations may alsobe monitored for staff training purposes.


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Contract of Insurance

Your Tyre policy has been arranged by Car Care Planwith UK General Insurance Ltd on behalf of AgeasInsurance Limited. Registered in England No.354568.Registered Office: Ageas House, Tollgate, Eastleigh,Hampshire SO53 3YA. Car Care Plan, UK GeneralInsurance Ltd and Ageas Insurance Limited areauthorised and regulated by the Financial ServicesAuthority. This can be checked on the FSA’s registerby visiting the FSA’s website atwww.fsa.gov.uk/register or by contacting them on0845 606 1234.

Understanding Your Policy

This insurance is only valid when accompanied byYour Personal Validation Certificate, which providesdetails of Your Vehicle and when the cover will beginand end. Please read this policy carefully and makesure You understand and fully comply with its termsand conditions, failure to do so may jeopardise thepayment of any claim which might arise and couldlead to the policy becoming void. Your policy andYour Personal Validation Certificate should be kept ina safe place so You can read it again if You need to.

What is Covered

You are covered up to the Claim Limit shown on YourPersonal Validation Certificate for up to four Tyre(s)fitted to Your Vehicle and one spare Tyre, whichrequire repair or replacement as a result of Damageoccurring during the Period of Insurance, whilst YourVehicle is in the Geographical Limits, subject to theterms, exclusions and conditions detailed within thispolicy document.

Definitions

The words or expressions detailed below have thefollowing meaning wherever they appear in the TyreInsurance section of this policy and will appear with acapital letter.

Administrator means the office, which deals withclaims arising from this policy, Car Care Plan Limited,Jubilee House, 5 Mid Point Business Park, Thornbury,West Yorkshire BD3 7AG. Tel no. 0844 573 8005.

Claim Limit is the maximum amount that can beclaimed per Tyre for any one event during the Periodof Insurance as detailed on Your Personal ValidationCertificate excluding the first £10.00 of any Repair orReplacement Cost.

Consequential Loss means any other costs whichare directly or indirectly caused by the event whichled to Your claim unless specifically stated inthis policy.

Damage(d) means the sudden and unforeseendeflation of a Tyre arising from accidental Damage tothe Tyre itself, or malicious Damage to the Tyre orvalve from a third party, necessitating immediaterepair or replacement before normal use canbe resumed.

‘E’ Marked Tyres The ‘E’ mark is a Europeanrecognised quality mark for Tyres. All passenger carTyres sold in the EU must be stamped with the ‘E’mark on their sidewall to indicate that they complywith current legislation.

Geographical Limits means the area in which, thispolicy is effective namely Great Britain, NorthernIreland, the Isle of Man and the Channel Islands.

Insured/You/Your means the person named in thePersonal Validation Certificate.

Insurer/We/Us/Our – UK General Insurance Ltd onbehalf of Ageas Insurance Limited.

Period of Insurance means the dates shown in thePersonal Validation Certificate.

Tyre Insurance

37

Personal Validation Certificate means thedeclaration together with any additional informationYou may have supplied to Us in support of Yourapplication for insurance. It will also provide thepolicy inception date, term of cover and individualTyre Claim Limit that is applicable to Your policy.

Policy Limit means You may claim for up to fiveTyre(s) fitted to Your Vehicle during the Periodof Insurance.

Repair Cost means the reasonable cost of repairmaterials, including the cost of a new valve ifnecessary; and the reasonable labour cost ofrepairing, fitting and balancing of the repaired Tyre.

Repairer means the supplying dealer or any otherdealer within the Marshall group in the first instance.Where this is not possible, then any full-timebusiness providing the supply and fitting of car Tyrescan be used, on the basis that all claims conditionsas contained within this policy are adhered to.

Replacement Costs means the reasonable cost of alike for like Tyre of similar make, quality, wear andcondition as the Damaged Tyre, including the cost ofa new valve if necessary; and the reasonable labourcost of fitting and balancing of the new Tyre.

Servicing Handbook means the handbook, whichwas issued with the Vehicle when new by themanufacturer and which details the servicing andmaintenance requirements for the Vehicle.

Sum Insured is the maximum amount that can beclaimed in total during the Period of Insurance for upto four Tyre(s) fitted to Your Vehicle and onespare Tyre.

Tyre(s) means only the four Tyres fitted to YourVehicle plus the spare Tyre at inception of this policyand their replacements under this policy.

Vehicle means only the Vehicle as identified in thePersonal Validation Certificate for private use. Thefollowing makes are excluded: Aston Martin,Bentley, Bristol, Cosworth, De Tomaso, Dorchester,Ferrari, Ginetta, Lamborghini, Lancia, Maserati andRolls Royce.

Wear and Tear means Damage to Tyre(s) which havereached the end of their normal effective workinglives because of age and/or usage of where the Tyretread depth is less than 2mm across the full treadarea of the Tyre.

What is Not Covered

1 Wear and Tear, including any unevenly wornTyres caused by defective steering geometryoutside manufacturer’s recommended limits,or wheel balance; failure of a suspensioncomponent or shock absorber or which in theopinion of a qualified engineer was causedwholly or partly from a lack of maintenancee.g. incorrect Tyre pressure.

2 The first £10.00 of any Tyre repair orReplacement Cost.

3 More than five Tyre claims in the Periodof Insurance.

4 Tyres fitted to Vehicles

4.1 which have been modified in any way fromthe manufacturer’s specification, or

4.2 owned temporarily or otherwise (resultingfrom trade-in or acquisition for the purposesof resale) by a business formed for thepurposes of selling or servicing motorvehicles, or

4.3 used for competition, including track days,racing, pace making, hire or reward, off-roaduse (including all Quad Bikes), drivingschool, transportation of goods, deliverycourier, public service vehicles or designedto carry more than eight people including thedriver, or

4.4 over 3500kg gross weight.

Tyre Insurance (continued)

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5 Any Damage

5.1 where the fault or Damage occurred beforethe inception of this insurance, or incurreddue to the Vehicle being driven following theinitial failure.

5.2 caused by fire, any road traffic accident, orwhere the Vehicle is a total loss.

5.3 where Damage is caused to any other partof the Vehicle by the same incident which ispart of a road traffic accident or road riskinsurance claim.

6 Loss of whatsoever nature arising directly orindirectly, in whole or in part, due to any act oromission which is wilful, unlawful or negligent onYour part.

7 Any malicious Damage claim, which is notaccompanied by a valid and substantiated crimereference number.

8 Theft of the Tyre(s).

9 Any claim where at the time of Damage the Tyretread depth is less than 2mm across the fulltread area of the Tyre.

10 Manufacturing defects or faults includingmanufacturer’s recall.

11 Tyre(s), which are not ‘E’ Marked and any claimwhere there has been an attempt to remove theserial number or other identifying marks fromthe Tyre(s).

12 VAT where You are VAT registered.

13 Any costs incurred in excess or outside theliability under this insurance including any formof Consequential Loss, depreciation or diminutionin value.

14 Faults in workmanship or materials, or anyConsequential Loss in repairs paid for by Us onYour behalf. It is Your responsibility to meet anyRepairer charges in excess of, or rejected as notbeing Our liability.

General Conditions

You must comply with the following conditions tohave the full protection of Your policy. If You do notcomply with them We may at Our option: cancel thepolicy; refuse to deal with Your claim or reduce theamount of any claim payment.

1 Duty of Care

You must not continue to drive the Vehicle after anyDamage or incident if this could causefurther Damage.

2 Servicing Requirements

You must take and cause to be taken all reasonablesteps to avoid loss or Damage to Your Vehicle and itsTyre(s). As evidence of this You must regularly andas part of Your Vehicle service, check the generalcondition and legality of Your Tyre(s). All Tyre(s) musthave a minimum of 2mm tread depth across the fulltread area of the Tyre at all times during the Periodof Insurance.

3 Eligibility for Cover

You can apply for cover under this policy ifat inception:• Your Vehicle is under seven years old.• Your Vehicle has covered less than 80,000 miles.• Your Tyres do not exceed 17” or 22”, dependent

on the cover chosen.• All Tyre(s) are “E” Marked and have a minimum

of 3mm tread depth across the full tread area ofthe Tyre.


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4 Fraud

You must not act in a fraudulent manner. If You, oranyone acting for You,• Make a claim under the policy knowing the claim

to be false, or fraudulently exaggerated in anyrespect; or

• Make a statement in support of a claim, knowingthe statement to be false in any respect; or

• Submit a document in support of a claim,knowing the document to be forged or false inany respect; or

• Make a claim in respect of any loss or Damagecaused by Your wilful act, or with Yourconnivance,

Then:

• We shall not pay the claim

• We shall not pay any other claim which has beenmade or will be made under the policy

• We may at Our option declare the policy void

• We shall be entitled to recover from You theamount of any claim already paid underthe policy

• We shall not make any return of premium

• We may inform the police of the circumstances

5 Duty of Disclosure

The policy has been issued based upon information,which You have given to Us about Yourself, YourVehicle and its Tyre(s). You have a duty to tell Usimmediately of any changes to this information inparticular any of the following change of address, oruse of the Vehicle e.g. being used for private hire, asfailure to do so may invalidate Your cover under thispolicy. We will then advise You of any changesin terms.

6 ‘E’ Marked Tyres

All Tyre(s) must be ‘E’ Marked.

7 The Law Applicable to this Policy

This policy shall be governed by and construed inaccordance with the Law of England and Walesunless the Insured’s habitual residence (in the caseof an individual) or central administration and/or placeof establishment is located in Scotland in which casethe law of Scotland shall apply.

Claims Conditions

You must comply with the following instructions tohave the full protection of Your policy. If You do notcomply with them, We may at Our option cancel thepolicy, refuse to deal with Your claim, or reduce theamount of the claims payment.

1 Making a Claim

All claims MUST be made within seven working daysof the Damage occurring.

2 Protect Damaged Tyre(s)

In the event of Damage to any Tyre(s), they must beremoved from the Vehicle and repaired or replacedbefore the Vehicle is driven again. If the Vehicle isrecovered to a Repairer it must be in such a way thatonly roadworthy Tyre(s) are in contact with the roadi.e. by low loader or trailer where towing would beinappropriate.

3 Contact the Administrator

Before any work is undertaken it is Your responsibilityto ensure that the Repairer telephones theAdministrator for authorisation.

The telephone number is 0844 573 8005.


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4 Retain Replaced Tyres for Inspection

In cases where You are paying the Repairer direct andreclaiming costs from Us or We have requested theright to inspect the Tyre(s) You must ensure that theDamaged Tyre(s) are retained for one calendar monthto allow inspection by a qualified engineer. It is Yourresponsibility to ensure that the Damaged Tyre(s) areavailable for inspection. The Administrator mayarrange for an inspection of the Vehicle or its Tyre(s)by an independent engineer. Any decision on liabilitywill be withheld until this report is received. If Youreturn to Your supplying dealer or another dealerwithin the Marshall group, the dealer will ensure thatthis is handled on Your behalf.

5 Claims Procedure

A detailed claims procedure is given in this policy.You must follow this procedure; failure to do so mayresult in non-payment of Your claim.

6 Repair or Replacement Authorisation

Should You decide to give permission to the Repairerto commence work, without an authorisation numberbeing obtained from the Claims Office, You do so inthe full knowledge that We reserve the right not tomeet Your claim because You have denied Us Ourright under this policy to inspect the Vehicle and itsTyre(s) prior to its repair.

7 Confirming Details of Your Claim with You

To ensure We maintain the highest level of servicewithin the Marshall Motor Group We may contact Youto confirm the details of Your claim. Should You becontacted We will await confirmation from You thatYou are happy for the dealers costs to be settledbefore arranging payment under the terms of Yourpolicy. Should We not receive a response followingOur request You may become liable to settle the costof repair with the dealer as Your failure to reply will beviewed as reputing liability under the policy.

8 Salvage

We accept no liability for the responsible disposalof Tyre(s).

9 Use of Engineers

At notification of any claim We reserve the right toinstruct a qualified engineer to: inspect Your Vehicleand its Tyre(s), before authorising any claim; orinspect any Tyre(s) which have been removed,together with any original documentation, within onecalendar month after any repair or replacement hasbeen carried out or authorised. When this right isexercised We shall have no liability for any loss toYou arising from any possible delay.

10 When You Collect Your Vehicle

After repair, check that all work has been properlycompleted. If You are aware the repair is notsatisfactory do not sign any satisfaction note andadvise the Claims Office as soon as possible.

Note: We do not accept responsibility for faults inworkmanship or materials in repairs paid for by Us onYour behalf.


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How to Make a Claim

If Damage occurs please help the Administrator byreporting Your claim according to thefollowing procedure.

1 Contact the Administrator’s Claims DepartmentTelephone number is 0844 573 8005.

2 For Claims AuthorisationThe Repairer must:

• Advise Us of Your policy number andVehicle details.

• Confirm the tread depth of theDamaged Tyre(s).

• Advise Us of the cause of Damage.

• Provide an itemised Repair/ReplacementCost estimate with a digital photo of theVehicle and the Damaged Tyre/s. Yoursupplying dealer or another dealer within theMarshall group will be able to provide thisrequirement for a digital photo.

Please note: In the case of malicious Damage, reportthe incident to the police and advise Us of Your validcrime reference number. If the claim is covered bythe policy, verbal authorisation will be given to carryout the repair. A claims authority number will beissued with an authorised Repair Cost, which is themost We will pay for the repair, subject to Your ClaimLimit and Sum Insured. If You authorise a repair orreplacement without obtaining a valid claimsauthorisation number from the Claims Office, You willhave to pay and recover the reasonable costsfrom Us.

UK General Insurance Ltd are an insurers agent andin the matters of a claim act on behalf of the Insurer.

3 Payment

A. Authorised Repairs

If You return to Your supplying dealer or any otherdealer within the Marshall Group there will be no needfor You to pay the Repairer other than the excessunder the policy or where the cost of the claimexceeds the Policy Limit as the dealer will gainauthority from the Administrator to complete therepairs on Your behalf. If You do not use a Repairerwithin the Marshall Group, Your nominated Repairermay ask You to pay the cost of repair. Before Youauthorise the Repair Cost You must arrange for theRepairer to contact the Administrator on Your behalfto obtain a claim authority number which must berecorded on the repair invoice. When submitting theRepairers invoice You must clearly state whopayment should be made payable to, You will beliable for any costs incurred in excess or outside theliability of this insurance.

B. Malicious Damage, Unauthorised or Out ofHours Repairs

Occasionally You may require emergency assistanceout of hours and will be unable to contact the ClaimsOffice to provide a claim authority number. Underthese circumstances or where the Repairer refuses towait for payment from Us, You will need to settle theirinvoice and claim reimbursement from Us.

You must retain the Damaged Tyre(s) for onecalendar month to allow inspection by a qualifiedengineer. It is Your responsibility to ensure that theDamaged Tyre(s) are available for inspection andfailure to do so may invalidate Your claim. Subject tothe above, if You have paid the Repairer We willreimburse You up to a reasonable repair or


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Replacement Cost, if You send the Claims Office thefollowing information:

• Your policy number and Vehicle details

• Confirmation of the minimum tread depth acrossthe full tread area of the Damaged Tyre(s)

• Cause of Damage

• Itemised repair/replacement invoice

• Valid crime reference number in the case ofmalicious Damage

• Location of the retained Tyre(s) for inspection

• Your contact and payment details forreimbursement

Cancellation

We hope You are happy with the cover this policyprovides. However, if after reading this certificate,this insurance does not meet with Your requirements,please return it to the Administrator within 14 days ofissue and We will refund Your premium. Thereafter,You may cancel the policy at anytime however norefund of premium will be available. The Insurer shallnot be bound to accept renewal of any Insurance andmay at any time cancel any insurance document bysending 14 days notice to the Insured at their lastknown address. Provided the premium has been paidin full and no claims made the Insured shall beentitled to a proportionate rebate of premium inrespect of the unexpired period showing on theInsurance.

This policy is non-transferable.

Customer Service/Complaints

We hope You will be pleased with the service Weprovide. In the unlikely event of a complaint aboutYour Tyre insurance, You should contact thesupplying dealer in the first instance.

If Your supplying dealer is unable to provide asatisfactory solution, please contact theAdministrator, Car Care Plan on 0844 573 8005.

If it is not possible to reach an agreement, You havethe right to make an appeal to the FinancialOmbudsman Service. This also applies if You areInsured in a business capacity and have an annualturnover of less than €2 million and fewer than tenstaff. You may contact the Financial OmbudsmanService at:The Financial Ombudsman ServiceSouth Quay Plaza183 Marsh WallDocklandsLondon E14 9SR.Telephone: 0800 023 4567.

The above complaints procedure is in addition to Yourstatutory rights as a consumer. For furtherinformation about Your statutory rights contact Yourlocal authority Trading Standards Service or CitizensAdvice Bureau.

Compensation Scheme

Ageas Insurance Limited is covered by the FinancialServices Compensation Scheme (FSCS). You may beentitled to compensation from the scheme, if theycannot meet their obligations. This depends on thetype of business and the circumstances of the claim.Most insurance contracts are covered for 90% of theclaim with no upper limit. You can get moreinformation about compensation schemearrangements from the FSCS or visitwww.fscs.org.uk


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Data Protection Act 1998

Please note that any information provided to Us willbe processed by Us and Our agents in compliancewith the provisions of the Data Protection Act 1998,for the purpose of providing insurance and handlingclaims, if any, which may necessitate providing suchinformation to third parties. We may also send theinformation in confidence for process to othercompanies acting on their instructions includingthose located outside the European Economic Area.


In processing and managing this agreement, theAdministrator will collect, transfer and store theinformation You have provided in Their secure serversbased in the United States of America. TheAdministrator has taken measures to ensure thatthere is an adequate equivalent level of protection ofYour information in the U.S.A. in accordance withlegislation in the United Kingdom.

In compliance with the Data Protection Act 1998,You are entitled to ask Us to amend Our recordsabout You if they are not correct, and You mayrequest a copy of the information We hold about Youby applying to Us in writing addressed to:Compliance Officer, Car Care Plan Limited,Jubilee House, 5 Mid Point Business Park, Thornbury,West Yorkshire BD3 7AG or by [email protected]. We may charge Youthe statutory fee of £10 for this service.


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1 Introduction

• This policy has been specially designed to coverthe cost of repairs to the Alloy Wheels on Yourmotor Vehicle within the Geographical Limitsdefined within the policy, as a result ofAccidental Damage. Our aim is to provide aquick and effective repair carried out by Ourapproved specialist technicians, using pioneeringtechniques. The Alloy Wheel Repair Insurancepolicy is provided by UK General Insurance Ltdon behalf of Ageas Insurance Limited, hereinafterknown as ‘The Insurer’, ‘We’, ‘Us’, ‘Our’.

• This policy is administered by Car Care PlanLimited, Jubilee House, 5 Mid Point BusinessPark, Thornbury, West Yorkshire BD3 7AG,hereinafter known as the Administrator.

• Our approved specialist repairer is Revivethrough whom the Administrator will co-ordinatethe inspection and repair.

• As You would expect You will receive afirst-class service that’s always reliable andhandles claims quickly and efficiently.

• This document explains how the policy worksand the benefits You enjoy as an Alloy WheelRepair Insurance policyholder. Always keep thisdocument in Your Vehicle, as You must presentit to Our approved specialist repairers before Wewill accept a claim for repairs.

• Please ensure that You read this document andthat You fully understand the terms andconditions relating to the policy.

• If You have any questions or any of Yourdetails are incorrect, please contactCar Care Plan Limited on 0844 573 8129(08.30 to 17.30 Monday to Friday, 09.00 to12.30 Saturday).

• Your policy is further protected by the FinancialServices Compensation Scheme, which providesadditional guarantees against insurer insolvency.

IMPORTANT

Please make a note of the policy number that isallocated to You on Your Validation Certificate forAlloy Wheel Repair Insurance and keep it with thisdocument, as You will need this in the event ofa claim.

2 Definitions

Specific words contained throughout this documenthave been defined within this Alloy Wheel Insurancesection and will be shown as bold print.

Accidental Damage: A sudden and unforeseen eventthat has resulted in damage to Your Alloy Wheels.

Administrator: Car Care Plan Limited has beenappointed as the Administrator in order to administerthis policy on behalf of the Insurer.

The Administrator’s address is Jubilee House,5 Mid Point Business Park, Thornbury,West Yorkshire BD3 7AG.

Alloy Wheels: The Alloy Wheels that were presenton the Vehicle at the time You purchasedYour Vehicle.

Geographical Limit: Mainland Britain.

Insured, You, Your: A UK resident who haspurchased an eligible Vehicle and has paid thenecessary premium under this policy.

Insurer, We, Us, Our: Ageas Insurance Limited,Registered in England No. 354568.Registered Office: Ageas House, Tollgate, Eastleigh,Hampshire SO53 3YA.

Validation Certificate: This document will beprovided to You when You take out this policy andwill contain personal details about You and theVehicle upon which this policy will apply. It will alsoprovide the effective start and expiry date ofthe policy.

Vehicle: The vehicle declared on the ValidationCertificate as having the Alloy Wheels coveredunder this policy.

Alloy Wheel Repair Insurance

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3 Period of Insurance Cover

The Validation Certificate You have been providedwill provide details as to when this policycommences. Expiry of this policy will occur in theevent of the following:

a) The expiry date, as indicated on Your ValidationCertificate;

b) You, or anyone representing You, defrauds ordeliberately misleads the Insurer or theAdministrator;

c) The Alloy Wheels are modified followingpurchase of the Vehicle;

d) The Vehicle is sold or transferred to anew owner;

e) The maximum claim liability under this policy hasbeen reached; namely £1,000 in aggregate.

f) The Alloy Wheels are no longer fitted tothe Vehicle

4 What You are Covered for

Within the period of insurance, We will pay for thecost of repairs resulting from Accidental Damagewhich has occurred within the Geographical Limit toYour Alloy Wheels. Claims will be handled by theAdministrator and the repairs will be carried by Ourapproved repairer, Revive, who will make all effortsto effect the repair to Your satisfaction. Failure of theapproved repairer to match the original cosmeticfinish is not covered by this insurance.

The maximum amount that can be claimed foragainst this policy is £1,000 in aggregate over theperiod of insurance. The maximum amount that canbe claimed for per individual Alloy Wheel repairis £100.

5 What You are not Covered for

A. This insurance will not cover the following:

a) If Your Vehicle is not listed in theGlass’s Guide;

b) Your Vehicle where it is a commercialvehicle in excess of 3.5 tonnes;

c) Your Vehicle where it is an emergencyvehicle, taxi, bus, truck, heavy goodsvehicle, motorcycle or used for dispatch;

d) Your Vehicle, if used for road racing, trackday participation, rallying, pace-making,speed testing or any other competitive event;

e) Your Vehicle, if it is over seven years old orhas more than 80,000 miles on theodometer at the inception date of the policy;

f) General wear and tear, corrosion, pitting,discolouration, tar staining, neglect or adefect which is not deemed as resulting fromAccidental Damage;

g) Theft of Your Alloy Wheels;

h) Alloy Wheels with split rim construction orwith chrome effect finishes;

i) Damage caused by driving whilst tyre isdeflated or as a result of tyre replacement;

j) Damage present on an Alloy Wheel prior tothe start of this policy;

k) Any act or omission which is wilful orunlawful.

B. Policy Conditions Do Not Cover Any Claim:

a) Where the Vehicle is located outside of theGeographical Limit of this policy;

b) Which is the subject of fraud, false actionsor dishonesty;

c) On any claim where it is discovered that thispolicy was purchased more than 90 daysfollowing the delivery date of Your Vehicle.

Alloy Wheel Repair Insurance(continued)

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6 Policy Conditions

The conditions of this policy are set out below.This insurance is only valid if You agree to theseconditions. Please take time to read them.a) Under normal circumstances no refund will be

made under this policy and in no circumstancesif a claim has been made. However, You have theright to cancel it within 14 days of receiving thepolicy, without giving any reasons. If thathappens We will refund Your premium in full.In the event that You wish to cancel this policywithin the above period please contact Yoursupplying dealer who will arrange the refund.Please note that no refund will be made underthis policy after the expiry of the 14 day periodfollowing receipt of the policy documentation.

b) Repairs under this policy can only be carried outby the Administrator’s approved specialistrepairer, Revive.

c) If You need to make a claim, You must follow theprocedures shown under the ‘How to Claim’section opposite.

7 How to Claim

The Administrator of this policy provides policyregistrations and claims services. If You need tomake a claim to the Insurer under this policy, theAdministrator will administer the claim on Yourbehalf. This section sets out what You need to doif You need to claim under this policy. In all casesplease adopt the following procedure:a) Check that the damage is covered by this policy

(check ‘What you are Covered for’)b) If You wish to make a claim for Accidental

Damage to Your Alloy Wheels please call theAdministrator’s claims department on0844 573 8129 within 72 hours of theAccidental Damage occurring.

c) We will require the following information: a. The policy number (found on the Validation

Certificate)b. Your vehicle registration numberc. Details of the damage to Your Alloy

Wheel/Wheels

d) Your contact details will be forwarded to Ourapproved specialist repairer, Revive. Revive willthen contact You in order to make anappointment to inspect the Vehicle and, if Yourclaim is valid, carry out the repair. This can becarried out either at Your last known address toUs, or in certain circumstances may be carriedout at Your work address.

Important

a) No repair work will be carried out until Ourspecialist repairer has inspected the Vehicle andhas established that the claim is valid.

b) Repairs must be carried out by theAdministrator’s approved specialist repairer,Revive.

c) If Your claim is authorised We will settle theclaim directly with the authorised repairer.

Important Telephone Numbers

Administration and Claims HelplineTelephone 0844 573 8129

To make sure that You receive the highest levels ofservice, telephone calls to the Administrator arerecorded.

8 Complaints and Arbitration

If You Wish to Make a Complaint

In the unlikely event of a complaint under thisinsurance You should, in the first instance, contactthe Administrator on 0844 573 8129, or write to:The Customer Services ManagerCar Care Plan Limited (the Administrator)Jubilee House5 Mid Point Business ParkThornburyWest Yorkshire BD3 7AG


47

Should You remain dissatisfied, short of court action,You have the right to ask the Financial OmbudsmanService to review Your case. The right to apply to theOmbudsman must be exercised within six months ofthe date of Our final decision. The Ombudsman canbe contacted at the following address:The Financial Ombudsman ServiceSouth Quay Plaza183 Marsh WallLondon E14 9SR.Telephone: 0800 023 4567.

Your statutory rights as a consumer are not affectedby the procedures outlined above. Please note that inorder to maintain the highest standards of customerservice and for staff training purposes, telephonecalls may be monitored and/or recorded.

9 Financial Services Compensation Scheme

The Insurers are covered by the Financial ServicesCompensation Scheme (FSCS). You may be entitledto compensation from the scheme if the Insurerscannot meet their obligations. This depends upon thetype of business and circumstances of the claim.Most insurance contracts are covered for 90% of theclaim with no upper limit.

Further information is available from the FinancialServices Authority or the FSCS. The FSCS can bevisited on the internet at www.fscs.org.uk or bycontacting the FSCS on 0800 678 1100.

The complaints procedure above does not affect anylegal right You may have to take action against us.

This policy is provided by: UK General Insurance Ltdon behalf of Ageas Insurance Limited.

Registered in England No. 354568.

Registered Office:Ageas HouseTollgateEastleighHampshire SO53 3YA.

We are a member of the Association ofBritish Insurers.

10 Financial Services Authority

We are authorised and regulated by the FinancialServices Authority. You can check the above detailson the Financial Services Authority Register byvisiting the FSA website: www.fsa.gov.uk/register orby contacting the FSA on 0845 606 1234

11 Data Protection

Personal data that You provide to the Administratorwill be held in accordance with the Data ProtectionAct 1998. The Administrator needs this data toprovide details of its services and for researchpurposes and quotations for its products. Datacollected for some products may be transferred toindustry anti-fraud databases. In addition it may benecessary to transfer personal data to its businesspartners in order to administer the policy, orprocess claims.

12 Data Protection Authorisation Statement

In processing and managing this agreement, theAdministrator will collect, transfer and store theinformation You have provided in their secure serversbased in the United States of America. TheAdministrator has taken measures to ensure thatthere is an adequate equivalent level of protection ofYour information in the U.S.A. in accordance withlegislation in the United Kingdom.

In compliance with the Data Protection Act 1998,You are entitled to ask Us to amend Our recordsabout You if they are not correct, and You mayrequest a copy of the information We hold aboutYou by applying to Us in writing addressed to:Compliance Officer, Car Care Plan Limited,Jubilee House, 5 Mid Point Business Park, Thornbury,West Yorkshire BD3 7AG or by [email protected]. We may charge Youthe statutory fee of £10 for this service.


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Peace of Mind Motoring

Marshall Care Warranty Claims 0844 573 8005

Marshall Assist 0844 573 8061

Marshall MOT Test Cover Claims 0844 573 8005

Purchase Price Protection Claims 0844 573 8069

Cosmetic Warranty Claims 0844 573 8187

Tyre Insurance Claims 0844 573 8005

Alloy Wheel Repair Insurance Claims 0844 573 8129

Customer Services 0844 573 8005

Please refer to the relevant ‘How to Claim’ section before phoning.

Administered by

Jubilee House5 Mid Point Business Park

ThornburyWest Yorkshire BD3 7AG

CCP 9143PB08104 – 09/12

Marshall Motor GroupAirport House, Newmarket Road,

Cambridge CB5 8RYwww.marshallweb.co.uk

September 2012

Marshall

marshall care handbook - car care plan

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