mauro castillo associate director, customer support europe, middle east, & africa
DESCRIPTION
Mauro Castillo Associate Director, Customer Support Europe, Middle East, & Africa. Customized Access. +. +. services. tools. content. tools. content. services. Ovid SP : Customized Access. Agenda: Customized Access options: News Pages Landing Pages Mobile Devices - PowerPoint PPT PresentationTRANSCRIPT
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Mauro Castillo Associate Director, Customer Support Europe, Middle East, & Africa
Customized Access
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content tools services+ +content tools services
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OvidSP: Customized Access
Agenda:•Customized Access options:
– News Pages– Landing Pages– Mobile Devices
•Other customization options:– Tools & Widgets
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Key facts
• Visibility• Promotion• Customization• Drive usage• Collaboration• Ovid: Strategic partnership
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Ovid / LWW
ALL DIRECTIONS
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How we can sell more and retain renewals?
ContentTools
ServicesContent + Tools + Services
The million dollar question…
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Key Facts: Requirements
• Tools• Knowledge• Services• Resources• Time
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Time Resources
& =
Money
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Objective
• We share the same objective: “Drive usage and increase the visibility and use of the Library’s resources”
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• We are Experts in Electronic Libraries implementations – we know what is working and what is successful around the world
• We share the same objective
• We are Experts in Electronic Libraries
• We have the Knowledge, the resources and the tools to help our customers provide the best access to products, analyze this access, drive usage and make their experience at the library much more comfortable and useful
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Why??
• Customer question: – What do you gain out of all this?
• Answer: – …if the Library works Ovid works, if the
library fails Ovid does as well
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News Pages
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New Page: Default configuration
• OvidSP’s News Page was meant for:—Databases and Platform News—Still the default for new accounts
Example:
http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=dblist&NEWS=y&ID=maurouser&PASSWORD=asturies
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New Page: Basic configuration
• OvidSP’s News Page can be used for basic configurations:—Library’s information—Library’s contact details—Basic Platform customisation
Example:
http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=main&ID=londokcl&PASSWORD=libkcl22
http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=main&ID=georgadmin&PASSWORD=autumn
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New Page: Advance configuration
• OvidSP’s News Page Full customization:—Products JumpStarts—Branding—Widgets—Other tools
Examples:
http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=main&ID=rotunda199&PASSWORD=atXjWp9F
http://ovidsp.ovid.com/ovidweb.cgi?T=JS&NEWS=y&PAGE=main&ID=stjam01&PASSWORD=01stjam
http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=main&ID=hga999&PASSWORD=999hga
http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=main&ID=robertk&PASSWORD=robert
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Landing Pages
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Landing Pages
• Full customized Web Sites• The most advanced technology available in the
internet at our customers’ disposal• Product Specialists on Ovid and Web technology
at your service
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What is a landing page?
The options that we have with this tool are pretty much unlimited: •Links to internal or external resources, •Local catalogues or library's services access,•Widgets,•Ovid Expert Searches,•TopArticles, •Documentation and Help resources, etc...
•Full customization– Including colors, font, logos, etc...
•Configuring and offering Ovid as the “main entrance” to the whole Library •Positioning Ovid in a prominent position with regards access, promotion, branding, etc... •Showing Ovid as an strategic partner.
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Examples:
http://demo.ovid.com/demo/nhswales/ http://demo.ovid.com/demo/nhswales/accessqr.html http://demo.ovid.com/demo/teldan/ http://demo.ovid.com/demo/hsemidwest/ http://demo.ovid.com/demo/france1/bordet1/http://demo.ovid.com/custom/netcare/http://demo.ovid.com/demo/italy/Messina5/
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General pages:
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Subjects-specific:
Examples:
•Nursing and Allied Health:http://access.ovid.com/demo/lhl/nursing.html •Orthopaedics: http://access.ovid.com/demo/lhl/orthopaedics.html •Cardiovascular Medicine: http://access.ovid.com/demo/lhl/cardiovascularmedicine.html •Anesthesiology: http://access.ovid.com/demo/lhl/anesthesiology.html •Neurology & Neurosurgery: http://access.ovid.com/demo/lhl/neurology.html •Emergency Medicine: http://access.ovid.com/demo/lhl/emergencymedcicine.html •Burns and Plastic Surgery: http://access.ovid.com/demo/lhl/burnsandplasticsurgery.html •Sports Medicine: http://access.ovid.com/demo/lhl/sportsmedicine.html•Pharmacology: http://demo.ovid.com/demo/uman/pharmacy/
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Collections access points:
Examples:
•Sports Medicine Orthopaedics Collection: http://access.ovid.com/demo/lp/smoc11/•Doodys Essential Collection:http://access.ovid.com/demo/doodys/doodys_2012.html•APA products: http://access.ovid.com/custom/cuhk/apa.htm•Hospital in a box: http://access.ovid.com/demo/hosp_box/•Amirsys e-books: http://access.ovid.com/trial/amirsys/books/
http://access.ovid.com/trial/asz/•Society Published Journals Collection: http://demo.ovid.com/demo/coventry/society.html •Pediatric Book Collection:http://demo.ovid.com/demo/ovidsptools/collections/index.html •LWW High Impact:http://demo.ovid.com/demo/LHL/lwwhighcollection.html
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Products specific:
Examples: •JBI:http://access.ovid.com/demo/jbi/lp/jbi_wheel.htmhttp://demo.ovid.com/demo/nhsscotland/jbi.htm•Primalhttp://access.ovid.com/demo/lp/primal/primal_ra_3d.htm•OvidMD:http://access.ovid.com/trial/ovidmd/omd_trial.htm•OvidMD + EBMR:http://access.ovid.com/trial/uhk999/omd_ebmr_trial.htm•Medline:
http://access.ovid.com/trial/cityum999/medline/default.htm•CAB Abstracts:http://access.ovid.com/demo/cta/
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Trials
Examples:
•EBMR: http://demo.ovid.com/demo/ribera/ebmr.html
•Journal Collection:http://demo.ovid.com/demo/mauro/trialcollection.html
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Mobile devices
Examples:
http://demo.ovid.com/demo/nhswales/ipad/http://demo.ovid.com/demo/madrid/ipad/
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Other customization options:
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OvidSP Customization and Configuration form
• Customise your OvidSP account• Encourage users to customise their own
accounts, tools and functionalities• Contact your Suypport Rep for detailed
information
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Customized access to specific tools within OvidSP
—Promote unique outstanding tools on OvidSP—Position ourselves over our competition
— Expert Searches:http://www.ovid.com/site/resources/expert_search/healthexp.html
— Scientific Production tool— Institutional Geographic Filterhttp://demo.ovid.com/demo/nhswales/ovidproduction.html
— Image searching customized toolhttp://access.ovid.com/demo/nhswales/searchimages.html
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Expert Searches
• Encourage exchange of information and cooperation between users.
• Make available to all users the most advanced, complex and sophisticated searches in order to retrieve precise results.
• Take the most out of Ovid content.• Save time.• Increase the value of your subscriptions.
avandia
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Scientific Production/Institutional, Geographic Filter
Skin cancer
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Image searching tool
Hip pin
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Search Widgets
• Add an OvidSP Search Bar to your Library pages or intranet
• Customised direct access to OvidSP• Free, easy and quick implementation
How to diagnose posttraumatic stress in children
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Other Customized Pages
• Documentation and Help Resourceshttp://demo.ovid.com/demo/nhswales/help.htmlhttp://demo.ovid.com/demo/madrid/guias.html
• Surveys and feedback formshttp://demo.ovid.com/demo/hse_ireland/evaluation_form.html
• Ask the Libraryhttp://demo.ovid.com/demo/hseireland/request/request.htmlhttp://160.109.108.100/demo/denia/formulario.html
• Catalogues and OPACshttp://demo.ovid.com/demo/hseireland/getlhm.cgi?1069-6563
• Citation or articles finder (LinkSolver)http://demo.ovid.com/demo/nhswales/citation.html
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Summary
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Get the most out of your
subscriptions. Make sure all products are visible
and fully accessible. Provide direct easy access to
content and tools Promote internal Library tools and
Service. Adapt to all your users’ needs,
comfort and peculiarities. Use the most advanced Technology
in the market. Don’t waste time and don’t waste
money…
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Ovid Support &Training
Center
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Help and encourage our customers to get the most out of Ovid Services and Solutions– What we offer:
• Full Integrated Customer Service Support• Advanced Implementation team• Focused and driven by Customer Satisfaction
– Services:• Support • Implementation• Data Analysis• Consultancy tasks
Full Integrated Customer Support
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73 Customer Support
20 Total Customer Service25 Total Technical Services9 Training Managers
13 Sales Engineers
3 Online Journal 2 Integration Support Services1 Technical Writer
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More Information…
http://resourcenter.ovidsp.com
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Questions?Thanks!Mauro Castillo Associate Director, Customer Support Europe, Middle East, & Africa [email protected]@ovid.com