1

This Week:

New Mobile

Mapping Tool

Features

2

Midazolam Usage 3

EMS Week Gift

Submissions Due

THIS Thursday!

4

March

Commendations 5

April Compliance Training Sessions

6

May Compliance Training Sessions

7

Training Schedule 8

Medic Calendar 8

News From The Front Line April 23, 2012

The MEDIC Dispatch

Mecklenburg

EMS

Agency

Dates to

Remember:

April 23rd

April InService

0800—1200

1800—2200

Compliance Training

1000—1600

April 25th

Compliance Training

0800—1400

April InService

1800—2200

April 26th

April InService

1820—2230

Great News!

The latest Performance Pay scores are continuing to track exceptionally well for this current

tracking period. Let’s keep up the good work by encouraging all Medic employees to be mindful

of the following key points:

Teamwork between EMS Personnel is the #1 driver of overall patient

satisfaction; if it takes a big hit, overall patient satisfaction isn’t going to be far behind.

Regardless of the type of medical concern a patient we treat is dealing with, they still

judge the level of service they receive and they very well may end up on the other end

of one of our patient satisfaction surveys.

Use AIDET on every call

Treat your partner and the other first responders on scene with the same level of

respect and teamwork – it does matter

Be mindful of what you say and how you react to everyone in the room

Thank you to everyone for your hard work and let’s continue to stay focused.

Performance Pay Update

2

Starting Tuesday, May 1st at 12:01 am, Medic will begin use of a new Mobile Mapping Tool to assist field crews in the

application of existing Agency destination protocols.

How to Use the New Mobile Mapping Tool Features

When a Unit is Dispatched

When a unit is dispatched to a particular call, crews can scroll down to the bottom of the Incident Information screen in

Marvlis to find a list of the closest facilities, auto-populated based on each patient’s location:

One destination will be the closest facility for a STEMI/ROSC Patient

One destination will be the closest ED in Mecklenburg County based on the known chief complaint

This information is to be used by field crews for possible planning and communication purposes

At Depart Scene

After clicking on Depart Scene, crews will then have three transport options to select from:

General: A list of ALL possible ED Destinations within the greater Metrolina region

- To be used when patient choice is appropriate and they request transport to an out of county facility

Mecklenburg ED: A list of all nine in-county facilities: CMC Huntersville, CMC Main, CMC Mercy, CMC Pineville, CMC

Steele Creek CMC University, Presbyterian Huntersville, Presbyterian Main, Presbyterian Matthews

- To be used for choosing in-county destinations that are not ROSC/STEMI patients; must be closest facility OR

patient choice

ROSC/STEMI: a list of treatment facilities capable of treating patients with these conditions, listed in order of

proximity to the Medic unit: CMC Main, CMC Pineville, or Presbyterian Main

- To be used for all ROSC/STEMI patients; must be closest facility OR patient choice

Crews are instructed to click on the appropriate button based on the protocol and proceed to take the patient to the

destination as noted

It is imperative for field crews to continue following Agency destination protocols when using the new features of the

mobile mapping tool:

1. Closest facility based on patient need/acuity

2. Patient preference

3. Closest facility

Additional Important Points

Medic personnel are prohibited from influencing a patient’s transport decision; simply follow the protocol

Crews must clearly denote the reason for a selected transport destination in their patient care report

An Operations HOT Sheet detailing the newest mobile mapping tool features, along with screenshots, will be forthcoming later this week

Please contact Operations Manager, Todd Sims at ext. 6173 or via e-mail at todds@medic911.com if you have any questions

about the new Mobile Mapping Tool features.

New Mobile Mapping Tool Features

3

Over the past several months, the Agency has begun to feel the same effects that are being felt nationwide in regards to

medication shortages. These shortages and backorders are beyond our control but, affect us nonetheless. One of these

effects is a shortage of Midazolam (Versed). Currently the Agency’s stock has dropped to levels which necessitate us to take

measures immediately to prioritize its need, allowing patients to receive it where needed most.

Effective immediately, Midazolam (Versed) usage will be limited to ONLY patients who

are experiencing an active seizure. The Agency is actively seeking to restore our supply as quickly as possible and,

weighing the options of other, alternative medications as well. As soon as we have replacements in place or an acceptable

alternative, we will pass the information along.

In the meantime, should you have questions or concerns, please contact a member of Learning and Development.

Thank you.

Midazolam Usage

The survey results from last year indicated that Medic needed to invest some time on

upgrading our current Posts. Based on your feedback, a group of managers/supervisors

formed a work team to evaluate what needed to be addressed. A common comment

from employees was the need for accessing technology, mainly the need for Wi-Fi

throughout the Posts. Medic is happy to announce that employees now have

access to Wi-Fi in Posts 61, 74, 50 and 53. Below are the instructions on how to

access the Wi-Fi from your personal devices:

SSID: post_wifi

Security Type: WPA2-Personal

Encryption Type: AES

Network Security Key: medic7049436200

Please keep in mind that access is limited to five simultaneous connections and only connect devices that do not already

have internet access. There are no restrictions (websites blocked) for Medic Wi-Fi at Posts. However, we ask that all

employees adhere to the Standards of Behavior and refer to Medic’s policy for internet usage. A copy of Medic’s policies

can be found on the Extranet at http://www.medic911.com/extranet/employee-handbook. Please keep in mind, connections

and usage can still be monitored through Medic’s server.

In addition, Wi-Fi will SOON be activated in CMED. Please watch for further communications on the activation date

and more details! If you experience any problems with internet accesses at Medic Posts, please contact E-911 Systems

Specialist – Derek Rogers at 704.943.6292 or via e-mail derekr2@medic911.com.

Finally, Medic will soon be updating the Posts in the form of paint, furniture, security and other upgrades. Please watch for

further communications in the Dispatch about what changes will be made and a proposed timeline.

Again, we thank you for your feedback on the 2011 Employee Survey. If you have any further questions or comments

regarding Post upgrades, please contact Deputy Director – Barry Bagwell via e-mail at barryb@medic911.com.

Wi-Fi Access in Post and CMED

4

Medic is continuously striving to improve employee satisfaction and it’s that time of the year to share your thoughts with the

Agency! This year, the survey has been condensed to really focus on key factors that directly impact employee satisfaction

and we look forward to everyone’s participation.

The annual Medic Employee Survey will be administered during the first 20-30 minutes of all April In-

Services. Administrative staff should plan to attend one of the scheduled In-Service dates to complete the survey.

The dates and times are as follows and all In-Services are held in the Medical Services Auditorium:

Monday, April 23rd – 8:00 am

Monday, April 23rd – 6:00 pm

Wednesday, April 25th – 6:00 pm

Thursday, April 26th – 6:30pm

Annual Employee Survey

Medic Employee Survey April 17th—26th, 2012

Each Medic employee is encouraged to select ONE of the following EMS Week gift options listed below by visiting

https://www.surveymonkey.com/s/emswk2012gift no later than THIS Thursday, April 26th. **Please note

that the color for each Medic gift item has been pre-determined.**

Please contact Nikkie Perry at nikkiep@medic911.com if you have any questions about the EMS Week 2012 gift options.

EMS Week 2012 Gift Options Due THIS Thursday!

Option#1:

MedicEmbroideredBookBag

Option#2:

MedicImprintedStadiumChair

Option#3:

MedicImprintedGrillSet

5

Congratulations to the following employees who received commendations during the month of March!

March Commendations

Chris Alaimo (2) J. Conroy Brad Howell Matthew Needs Kyle Sheehan

Ben Astrike Ashley Cummings Daniel Hueschen Thomas

Neugebauer

Karen Sherard

Lester Bailey Angela Cunha Stacey Hughes Arthur Nolan Andrew Smith (3)

Luis Barrera Valencia Dantzler Anthony Hull Tyler North Jerome Souza

Karen Bednarik Matthew Deedrick Brendan Hutton Don Overcash Ian Starkey

Lawrence Billotto Ute Dorflinger Jeffrey Isenhour Pat Pariso Christina Stauber

(2)

Robert Bivens (2) Michael Dudkowski (2) Angela Kaufman Dawn Parker Matthew Stegall (2)

Scott Blair Robin Farrar Dawn Keller Kim Parlier Richard Steinbroner

Johnathon Bobbitt Lucas Gale (2) Allen Kersey Tony Pattillo Josh Stiller

Adam Bolinger (2) David Garber Eric Koelbl (2) Gabrielle Pegram

(2)

Tory Stokes

Nina Bost (3) Dena Gaston Robin Lamb Anne Pentland (2) Misty Swaringen

Rebecca Boyce William Gibson Victoria Layton Alexis Perkel Crystal Thomas

Angela Breeden—

Alvarez (2)

Mike Gilmore Megan Lee Beth Pethel Bill Thomas

Jacob Brod Ralph Giuliano Julio Lizarazo Justin Pfund Jeffrey Thompson

Robert Brown Julio Gonzalez Vashti Lynch Kenny Phillips Barry Thorton

Thomas Burdette

(2)

Robert Graf Annette

MacConnell

Stephanie Pike (2) Maureen Townes (2)

Kevin Caldwell Mali Green Kim Marlowe (2) Chris Pinto John Walsh

Michelle Caldwell Sanders Guignard Tim Marshburn Susan Pollich Donnell Wilson

Renee Canup Russell Harrell Shelley McAbee Hillary Ramsey (2) Thomas Wright

Anthony Carriker

(2)

Stephen Hayes Milan Merges (2) Adamo Riascos

Anne Carter Nicholas Heasley David Moore Tina Robedee

Treven Cherry Elizabeth Hill Lars Morch (2) Toby Robinson

Ed Clay David Hodnett Buck Morgan Amanda Rothbauer

(3)

Nicholas Cogswell Ryan Hollifield Jeremy Murphy Bryan Rucker

6

Required Employee

Attendance

Tia Dida, Leigh Taibe,

Teresa Womble, Zaher

Abou Chakra, Kristi

Beaver, Terran Berry,

Johnathon Bobbitt,

Robert Boykin, Allison

Brinzey, Heather Clay,

Harley Conrad, Laura

Dellinger, Ute

Dorflinger, Dusty Edwards, Jacob Ellison,

Matthew Godec,

Rebecca Hamilton, Mark

Hayes, Shannon Helms,

David Hewitt, Matt

Johnson, LaVar Lee,

Steven Lennartz, Vashti

Lynch, Jim Manning, Kim

Marlowe, Mike Moore,

Thomas Nagel, Adam

Narkier, Lester Oliva,

Debbie Parrish, Sam Pendlay, Katie Phillips, Susan Pollich, Robert Ramsey, Amanda Rothbauer, Michael Saxton, Christopher Scata-Penny, Ryan Schott, Derek Scott, Ashley Smith, Misty Swaringen, Heather Teague, David

Toney, Maureen Townes, Andrew Tucker, John Wagner, Sarah Walsh, Steven Ward, Tonya Whitesides, Andy

Williams, Andrew Wooten & Adrian Wright.

**Please Note: If your Annual Performance Review was in March and you did not attend a March class you

must contact Amy Johnson and attend an April class.**

Information Updates:

The duration of the Medic Safety & Compliance Training sessions is six hours. This will be a paid day and each employee with an Annual Performance Review in that month must attend

Administrative Employees (those who do are not also EMT/Paramedics) must attend the first 2 ½

hours of class

Please contact Risk & Safety Specialist, Amy Johnson, if you have any questions or concerns about the April Compliance Training sessions at ext. 6095 or via e-mail at amyj@medic911.com

April Compliance Training Sessions

7

To better accommodate incoming HR requests and remain accessible, the HR department has restructured a number of

items and processes that are now intended for self-service. HR will roll out several new initiatives in the coming months

that will enable employees to make changes to their information more efficiently. The first three initiatives are:

Information Boards

Forms printed and well stocked

Secure Drop Boxes for forms and paper communication to HR

The information boards have been strategically placed inside the Employee Computer Lounge and outside the HR Office.

The HR department will fill these boards over the next few weeks with information such as “How to” or “What is” to

include contact information for our vendors. Forms are also well stocked in both the Computer Lounge and outside the HR

office. Secure Drop boxes for these forms are installed in both locations and will be checked daily by HR personnel only.

*Also remember that a ton of HR-related information can be found under the Benefits and Forms section of the Medic

Extranet. If you have not done so already, please take a moment to familiarize yourself with the information found within

the Benefits and Forms section of the Medic Extranet.

HR: Self-Service Items and Processes

Required Employee Attendance

Samantha Barber, Dave Brown, Andrew Chamblin, Richard Dean, Bob Francis, Lucas Gale, Melissa Garifo, Bryan Hancock, Jeffrey Isenhour, Amy Johnson, Ray Kirby, Jeffrey Lineberger, Tim Marshurn, Chris Milby, Arthur Nolan, Don Overcash, Christy Parker, Derek Rogers and Don Shue.

**Please Note: If your Annual Performance

Review was in March and you did not attend a

March class you must contact Amy Johnson

and attend an April class.**

Information Updates:

The duration of the Medic Safety & Compliance Training sessions is six hours.

This will be a paid day and each employee

with an Annual Performance Review in that

month must attend

Administrative Employees (those who do are not also EMT/Paramedics) must attend the first 2 ½

hours of class

Please contact Risk & Safety Specialist, Amy Johnson, if you have any questions or concerns about the April Compliance Training sessions at ext. 6095 or via e-mail at amyj@medic911.com

May Compliance Training Sessions

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Visit Us on the Web!

www.medic911.com

MEDIC Mecklenburg EMS Agency

4525 Statesville Road

Charlotte, NC 28269

Tel: 704-943-6000

Fax: 704-943-6001

In-Service

Training

Medic Events

Holidays

Recertification Testing

2012 Training Schedule PRE-REGISTRATION IS MANDATORY FOR ALL AHA CLASSES HELD AT CPCC.

Important Notes about 2012 AHA

Refresher Classes at CPCC

All classes will be held at CPCC’s

CENTRAL CAMPUS in the BELK Building.

Actual classroom number will be given at time of pre-registration

A minimum of 10 students is required for

each class.

Corporate Compliance Trainings

April 23rd: 1000—1600

April 25th: 0800—1400

April 30th: 0800—1400

April 2012 Sun Mon Tue Wed Thu Fri Sat

1 B

2 A

Corporate Compliance

1000—1600

3 A 4 B

5 B

6 A

7 A

8 A 9 B

Corporate Compliance

0800—1400

10 B

11 A

Corporate Compliance

1000—1600

12 A

13 B 14 B

15 B

16 A

17 A

Corporate Compliance

0800—1400

April InService

1800—2200

18 B

19 B

April InService

1200—1600

20 A

April InService

0800—1200

21 A

22 A 23 B

Corporate Compliance

1000—1600

April InService

0800—1200

1800—2200

24 B

25 A

Corporate Compliance

0800—1400

April InService

1800—2200

26 A

April InService

1830—2230

27 B

28 B

29 B

2012 Stars of Life

Conference

30 A

Corporate Compliance

0800—1400

2012 Stars of Life

Conference

2012 Stars of Life

Conference

2012 Stars of Life

Conference