meet xo communications

Presented by Marc Cloutier,

Strategic Account Manager

Please call me at 1-877-295-8254

To learn more about XO services.

Meet XO

Communications

Copyright 2012. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications. 2

About XO Communications

• Leading nationwide provider of data and IP services

• Comprehensive portfolio of communications, managed network and IT infrastructure services

• Headquartered in Herndon, VA• More than 3,200 employees• Annual revenues of more than $1.5B

• Focus on business, large enterprise and wholesale customers

• Customers include more than 50% of the Fortune 500

• Leading brands across major industries• Major cable, content, mobile wireless and

domestic/global telecommunications companies

Large Enterprise SMBMid-Market Wholesale

Our Customers


Why We’re Different

The Solutions You Want.We provide the key IP communications, managed network and IT infrastructure solutions your business needs to accelerate performance, control costs and simplify operations.

Delivering Value through a Superior Customer Experience

The Performance You Expect.We’ve built one of the most advanced networks with the performance, reliability and scalability your business requires that is in the places you need us to be.

The Support You Need.With XO you’re not just buying cutting edge technology; you’re getting the people behind it. We provide a dedicated account team, expert solutions engineers, and online tools to ensure a consistent and superior customer experience.


Improving Performance

Managing Increased IT

Complexity

Minimizing IT Infrastructure &

Maintenance Costs

Securing the Enterprise

Scaling the Network for Voice,

Video & Cloud

Reduced Operational and CapEX Budgets

Helping You Solve Today’s IT ChallengesWith Solutions that Meet Your Key Needs

Solutions Enabling Your BusinessConverged Networks | Unified Communications | SIP Trunking

Wide Area Networks | WAN Optimization | SecurityCloud Computing | Content Delivery Networks


Comprehensive Services Portfolio

Internet connectivity and intelligent networks.

Voice, collaboration and communications.

Cloud computing, hosting and IT services.

Faster application and network performance.

Network security and data protection.

Robust Services with Simple Pricing to Meet Your Key Communications, Networking and IT Infrastructure Needs

Internet Access

Ethernet Services

MPLS IP-VPN

VPLS

Private Line

Wavelength

Colocation

Fixed Wireless Access

VoIP

SIP Trunking

Hosted PBX

Web/Audio Conferencing

Contact Center / IVR

Hosted Exchange

Web Hosting

Managed Servers

Virtual Machines

Storage

Applications Performance Management

WAN Optimization

Content Delivery Networks

Network Security

Data Backup


Internet connectivity and intelligent networks• Dedicated Internet Access• IP Transit• Ethernet Access• Ethernet Hub• Ethernet Private Line• MPLS IP-VPN• Wireless Backup• Managed Routers• VPLS• Private Line• Wavelength• Colocation• Fixed Wireless Access


Voice, collaboration and communications• XO IP Flex• XO IP Flex with VPN• SIP Trunking• Enterprise SIP Trunking• Managed SBC• Hosted PBX• Web & Audio Conferencing• Interactive Voice Response• Contact Center on Demand• Mass Notification


Cloud computing, hosting and IT services• Hosted Exchange• Web Hosting• Cloud Computing – Managed Servers,

Virtual Machines, Storage


Faster application and network performance• Applications Performance Management• WAN Acceleration• Content Delivery Networks – Content Caching,

Web & Application Acceleration, Origin Storage, Video Streaming


Network security and data protection• Premise-Based Network Security• Hosted Network Security• Backup Services – Automated Online Data Backup,

Remote Disaster Recovery, and Laptop Backup, Recovery & Data Security


The XO NetworkSuperior Performance, Reach and Reliability


The XO Network

Extensive Coverage• 85 major metropolitan markets

across United States• Global service delivery to 50+

countries on 5 continents• 3,300 on-net buildings• Ethernet access to hundreds of

thousands business locations

Robust Assets• Tier 1 IP Network• Built using advanced IP and optical

technology from Ciena, Cisco, Infinera and Juniper Networks

• 19,000 route mile inter-city miles• 1 million metro fiber miles• 50+ colocation facilities• Fixed wireless spectrum in 80 major

metropolitan markets

One of the Industry’s Largest and Most Advanced IP Networks


Customer ExperienceBecause Service Matters Most


Providing a Total Customer Experience

Designated Points of Contact

Consistent Customer Experience

Smooth Implementation for Every XO Service

24x7 Customer Care Representatives

Customer Portal and Online Tools to Manage Your Account and Services Easily

A Dedicated Team of Professionals and Resources from End-to-End

XO BusinessCenter

SolutionsEngineer

Marc Cloutier, Strategic, Account Manager

ProjectManager

Client ServicesManager

CustomerCare

ServiceDelivery

Billing & AuditManager

YOURCOMPANY


XO Customer Portals

Easy Account Management & Billing• View, download and analyze bills and call detail reports• Pay bills online via credit card or debit from your bank account• Set up Autopay so bill payments are automatically deducted

each month• Change billing address online• Sign up for paperless billing and email payment reminders• Designate four account access levels (including Master

Administrator)

Mobile Access• Create repair tickets, view ticket status, and make ticket

updates from any web-enabled mobile device

24/7 Customer Care• Initiate trouble tickets online 24/7• Email requests or issues directly to a Customer Care agent• Review current trouble ticket status or get notified by email• Sign up to receive network outage and proactive maintenance

notifications

Online Service Management• Configure features for your VoIP services

Network Visibility & Statistics• Monitor performance on each Internet access circuit

Online Tools to Manage Your Account Anytime, Anywhere


A Recognized Data & IP Services LeaderBy Top Analyst and Research Firms

#1 Business VoIP & SIP Trunking Provider• More than 1.3 million business VoIP end users. Recognized by Frost & Sullivan in 2010 and

2011 as the leading VoIP and SIP trunking provider (2011 North American Competitive Strategy Leadership Award for VoIP Access and SIP Trunking).

Among Top 5 U.S. Business Ethernet Services Providers• Ranked #5 U.S business Ethernet provider by Vertical Systems in terms of Ethernet port

market share (Year-End 2011 U.S. Business Ethernet LEADERBOARD).

Among Top 5 U.S Business Internet Service Providers• Recognized by Frost & Sullivan in 2011 has having the fastest growth rate for business

Dedicated Internet Access services (2011 North American Competitive Strategy Leadership Award for Retail DIA Services) and ranked #5 in terms of market share by revenue.

The Leading Competitive Services Provider (Gartner)• In Gartner’s Critical Capabilities for U.S. Telecom Services report, XO is the highest ranked

competitive provider, ahead of CenturyLink, Level 3 and tw telecom, in terms of our product portfolio and capabilities to support mid-size and large businesses.

• The 2011 Gartner Magic Quadrant highlights that has XO has made positive strides in becoming a “full service enterprise carrier” and has “one of the industry's most straightforward pricing models for IP services, especially when considering MPLS and SIP services.”


A Trusted, High-Value Provider of IP & Data ServicesGartner Ranks XO as the #1 Competitive Services Provider to Support the Critical Needs of Mid-Size and Large Enterprises

Gartner, Critical Capabilities for U.S. Telecom Services, December 6, 2011


XO Financials

Revenue

EBITDA

Capex

Cash Balance

Long-Term Debt

$1.53 billion

$189 million

$235 million

$63 million

$60 million

65%

35%

Revenue

Data & IP ServicesLegacy TDM Services

90%

10%

Sales

Data & IP ServicesLegacy TDM Services

All financial data is for FY 2011

Focus on Data & IP Services


Committed to a Superior Customer Experience

The Solutions You Want.Comprehensive IP communications, managed network and IT infrastructure solutions.

The Support You Need.Our employees are passionate about providing the best customer experience.

The Performance You Expect.Our network has the proven performance, reliability and reach to support the needs of the most demanding businesses.

Because It Matters Most


Account Executive / Account Manager Contact Information:

THANK YOU!

Marc Cloutier

Strategic, Account Manager

XO Communications

Boston, MA

Phone: (781) 693-3918

Mobile: (617) 860-3200

Email: [email protected]

mailto:[email protected]

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