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CONNECTING THE WORLDMobility. Compatibility. Simplicity.

GIS Hosted VaaSPowered by Avaya Scopia® Video Conferencing

Why Global Interactive Solutions?The quality and overall success of any company’s video conferencing program relies heavily on the supporting technology and the people who manage and maintain it. The video software and equipment, as well as the network infrastructure must be extremely reliable, immediately accessible and highly secure.

It must be easy to use and fully supported by highly knowledgeable and seasoned video specialists.

Global Interactive Solutions (GIS)GIS has been exclusively focused on providing state of the art video conferencing solutions since 1996. Its experienced team of video conferencing experts has deployed video conferencing solutions for companies large and small within all industries, including multi-national corporations, non profits, government agencies, educational institutions and medical facilities. GIS has supported the video conferencing needs of customers in over 100 countries and GIS staff has traveled worldwide, installing video solutions and supporting them throughout their life cycle. GIS has tremendous knowledge and understanding of industry specific video conferencing applications, as well as of the global market place and the international dimension as it pertains to video conferencing and Video Network Operations Center (VNOC).

GIS offers a comprehensive portfolio of video conferencing services, supported by expert personnel who possess in-depth knowledge of the video industry. They have hands on experience with a vast array of customer video endpoints including Avaya, Radvision, Polycom, LifeSize, Cisco/Tandberg, Sony, etc.

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From the GIS Video Network Operations Center (VNOC), video enpoints that are deployed all over the world are installed, maintained, managed and monitored. The GIS comprehensive service portfolio includes:

• GISHostedVideoasaService(VaaS)poweredbyAvayaScopiavideoconferencing

• Connectingmulti-pointvideoconferencingendpoints

• ProvidinggatewayservicesthatallowISDNandIPtoconnect

• Fullyoutsourcedvideoendpointmanagement

• Internalvideohelpdesksupportprovision

• Dedicatedconferenceproduction,providingthehigherlevelofservicethatexecutivesexpectwhenparticipating in a video meeting

• Corporate-widevideoadoptionandtraining

• Real-timeandondemandvideostreamingandrecording

GIS continuously updates its infrastructure and hardware platforms, designing them to be efficient, secure, robust and scalable to accommodate future growth. GIS is committed to meeting client needs in a world of constantly evolving technology.

The GIS Video Conferencing Platform is Robust and Reliable

GIS manages and maintains a first class, technological platform and network infrastructure that delivers the highest quality, reliability and security in the industry. It is fully redundant, including dual video platforms and networks housed in multiple, “fortress-like” data centers. The technology is managed, monitored and maintained 24 x 7 x 365 by GIS staff.

GIS operates an extensive, combined Avaya Scopia platform from which hosted video services are provided. Continued investments will be made on the Scopia platform as we believe it to be the most open, extensible and competitive platform in the market today.

We continuously update our infrastructure and hardware platforms, designing them to be efficient, secure, robust and scalable to accommodate our client’s growth and video adoption.




The GIS NetworkThe GIS network has been engineered to deliver the highest speed, accessibility, reliability and redundancy. The platform is fully redundant from end to end and is comprised of dual Ethernet connections. These connections span a completely redundant/fault tolerant infrastructure all the way from the GIS core routers and ring-protected Packet over Sonet (POS) fiber network, to the multiple, geographically diverse data centers.

Because GIS data centers are peering sites for most of the largest network carriers, GIS customers have the option to connect directly to the network of choice. By selecting this option, a company will eliminate the unpredictability of the Internet and ultimately increase the speed and reliability of its video conferencing solution.

Network performance testing is continuously conducted to ensure that GIS customers receive the greatest quality of service available. GIS routinely measures network performance for availability, latency and continuity.

Global Interactive Solutions (GIS) - Core Architecture

Voice

Data

Video

Content

Storage

Disaster Recovery

Performance

Security

VM Applications

Speed

Reliability

Support

Applications Applications

IP, MPLS, VPLS

IP, MPLS, VPLS

PSTN

WEST EAST

DCW-N

DCW-1

CHW-N

CHW-1

CHE-N

CHE-1

DCE-N

DCE-1




GIS Hosted Locations and InfrastructureAll of the GIS video conferencing technology is strategically housed in multiple data centers, to achieve Geo Redundancy. These data centers serve as major peering points for the most recognized global WAN and ISP carriers, providing the optional advantage of connecting directly to the network of choice.

The data center facilities are designed to meet the rigorous standards and compliance needs of global businesses. GIS works with several regulatory and standards organizations to ensure compliance—from operation of the data center to sustainability and environmental regulations. The data centers are:

SSAE16 Compliant The SSAE16 audit minimizes the need for multiple sets of auditors to separately examine the same set of controls that govern a third party’s services. “SAS” is an acronym for Statement on Auditing Standards, which are issued by the American Institute of Certified Public Accountants. The completion of SSAE16 SOC-1 Type II audits for the data centers varies by location and facility in the United States.

ISO Certified ISO is the world’s largest developer and publisher of International Standards. ISO certification means that GIS can offer products and services which meet and exceed the specifications of customers by implementing the quality, safety, security, environmental and energy management standards with the widest possible acceptance.

LEED CertifiedLEED,orLeadershipinEnergyandEnvironmentalDesign,isaninternationallyrecognizedgreenbuildingcertificationsystem.Developedbythe U.S.GreenBuildingCouncil(USGBC) inMarch2000,LEEDprovidesbuildingownersandoperatorswithaframeworkforidentifyingandimplementingpractical and measurable green building design, construction, operations and maintenance solutions. SelectdatacentersintheUnitedStateshavereceivedLEEDcertification.




Data Center EnvironmentAs a Tier 1 Platform, the data centers receive power from multiple power substations, giving additional fault tolerance in case of disaster. In addition, they feature fully-integrated UPS, which provides protection against primary power failures and surges, as well as variations in power-line frequency and voltage.

Physical Security: The data centers have an array of security equipment, techniques, and procedures to control, monitor, and record access to the facility, including customer cage areas.

All areas of the centers are monitored and recorded using CCTV, and all access points are controlled. Every location is staffed with 24-hour security officers. Visitors are screened upon entry to verify identity, and escorted to appropriate locations. Access history is recorded for audit by customers.

The GIS network is engineered to provide redundancy throughout the data center. All connections run across a completely redundant/fault tolerant infrastructure from the core routers and the ring-protected Packet over Sonet (POS) fiber network, to our multiple, geographically diverse peering points.

Physical Security:

The data centers have an array of security equipment, techniques, and procedures to control, monitor, and record access to the facility, including customer cage areas.

All areas of the centers are monitored and recorded using CCTV, and all access points are controlled. Every location is staffed with 24-hour security officers. Visitors are screened upon entry to verify identity, and escorted to appropriate locations. Access history is recorded for audit by customers.




Physical Security Features:

• Alldoors,includingcages,aresecuredwithbiometrichandgeometryreaders

• Kineticandkeylocksonclosedcabinets

• CollocationandcriticalIBXareashavewindowlessexteriors

• CCTVdigitalcameracoverageoftheentirecenter,includingcages,withdetailedsurveillance and audit logs

• Bulletresistantprotection

• CCTVintegratedwithaccesscontrolandalarmsystem

• Motiondetectionforlighting

• Equipmentcheckuponarrival

• Shippingandreceivingareawalledofffromcollocationareas

Equipment:

Dedicatedserversandequipmentaresupportedbyover200tonsofCRAC(ComputerRoomAirConditioning). CRAC equipment is also setup in an N+2 configuration to make sure that any CRAC equipment failure has no impact of the environmental conditions in the data center. The CRAC equipment also monitors and maintains the humidity of each area, ensuring that equipment is never negatively impacted.

Power:

DatacentersprovideaminimumN+1redundancyforeveryIBXpowersystem,tomaximize uptime availability.

The infrastructure includes Uninterruptible Power Supply (UPS) systems to prevent power spikes, surges, and brownouts, and redundant backup diesel generators provide additional runtime. Usingproprietaryautomatedtelemetricsystems,theIBXengineeringteamcanmonitorallpowersystem components on-site or remotely, to respond quickly to any situations.

Cooling:

EachcenterincludesarobustHVACsystemtoprovidestableairflow,temperatureandhumidity,with minimum N+1 redundancy for all major equipment.




DatacentersareequippedwithN+2redundancyforchillersandThermalEnergyStorage,providingenhancedtemperature stability.

Representative Specifications:

• 13,652BTUHpercabinet

• Six(6)750-toncentrifugalchillers

• Six(6)variableprimarychilledwaterpumps

The data centers are currently running at 99.9% uptime. All equipment servicing takes place over the weekend to minimize any potential downtime. The secure facility is accessible 24/7/365 and is described in more detail below.




GIS’s geo redundancy coupled with end to end, network redundancy and diversity, results in an industry-leading global uptime average of 99.999%.

Flood Control: Thedatacentersarebuiltabovesealevelwithnobasementsandhavethefollowingfloodcontrolfeatures:

•Moisturebarriersonexteriorwalls

•Dedicatedpumprooms

•Drainage/evacuationsystems

•Moisturedetectionsensors

Fire Detection and Suppression:

Keyfeaturesofthefiredetectionandsuppressionsysteminclude:

• Multi-zoned,dry-pipe,double-interlock,pre-actionfiresuppressionsystem

• VeryEarlySmokeDetectionandAlarm(VESDA)

Earthquake:

StructuralsystemsatDatacenterlocationsmeetorexceedlocalbuildingcodesforlateralseismicdesign forces. Equipment and non-structural components, including cabinets, are anchored and braced.

SCOPIAHostedUCSolutionsWhyGIS-2013-V01-06/2013

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