Help Reduce Costs and Improve Effi ciencies.Microsoft Dynamics® CRM for State and Local Government

Citizen expectations for responsive, transparent government services have never been higher. Many

local and state governments are striving to cost-effectively and effi ciently provide the highest levels

of service and accountability. But how do you achieve these goals when you’re dealing with an aging

technology infrastructure, siloed departments, operational challenges, and multiple stakeholders?

If you require agility and effi ciency, how can you reduce costs and still align with your agencies’ mission?

With Microsoft Dynamics CRM you’ll have the ability to improve collaboration, communication, operational insight, and overall effi ciencies. Delivered through a familiar Microsoft Offi ce Outlook interface, this easy-to-use, integrated solution meets your needs for:

REDUCED COSTS: At a time when government spending is under intense scrutiny, you want to get the right solution at the right price. Microsoft Dynamics makes CRM practical by building on infrastructure you may already own. License Microsoft Dynamics CRM once and gain access to existing solutions all in the familiar Outlook interface. Solutions that are quick to deploy, help save money, and have been tested and developed by Microsoft, Microsoft Partners, or customers themselves.

“Government needs to be more innovative and aggressive in its approach for building complex applications in a reduced time frame while meeting the business demands of agencies and constituents. Microsoft [xRM] is the tool that we’re banking on to help us get there”

MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT. ©2011 Microsoft Corporation. All rights reserved. Microsoft, Microsoft Dynamics, the Microsoft Dynamics logo, and Windows are trademarks of the Microsoft group of companies.

George WhiteChief Information Offi cer, Pennsylvania Offi ce of Attorney General

Read more at

www.Microsoft.com/casestudies

North Carolina Department of Crime Control and Public Safety Adapts CRM Platform to Roll Out Effi cient Law-Enforcement Tool

City of Bellevue Enhances Service Delivery with Automated Request Management

Miami-Dade County Parks and Recreation Department Increases Revenue, Accountability with Retail System

GET STARTED TODAYLearn how other state and local government agencies are benefi tting from Microsoft Dynamics CRM. Visit www.microsoft.com/government/crm.

INCREASED EFFICIENCIES:Microsoft Dynamics CRM streamlines data management and data update processes. Reduce your data entry requirements from multiple entries to one. Information that was previously stored in numerous, disconnected databases would be distilled into a single data record that all parts of the organizations could easily update, use, and view simultaneously. This enables cross-system updates with a single step, increasing effi ciency and lowering the risk of inaccuracy.

FLEXIBILITY: Microsoft Dynamics CRM is available as an on-premise deployment or hosted in the cloud, giving you the important option to choose what’s best for your agencies needs at the time (along with the scalability and fl exibility to adapt should these needs change).

ISSUE IDENTIFICATION AND RESOLUTION:By offering a complete citizen view, Microsoft Dynamics CRM can pinpoint issues for quick resolution. For example, Microsoft Dynamics CRM provides an alert if a citizen is delinquent or late with payments, as well as identifying citizens who have major debts (so steps can be made for collection). The overall metrics Microsoft Dynamics CRM provides, gives insight into reasons for high incidence of interactions and possible solutions.

MULTICHANNEL CAPABILITIES. Microsoft Dynamics CRM enables integration with various governmental offi ces and contact vehicles. Requests can be fi led online, with status updates, notifi cations, and approvals all being delivered by e-mail. This enables speedier approvals and simplifi es transactions for both constituents and personnel.