ministry of communication subscribers service sector the
TRANSCRIPT
Ministry of Communication
Subscribers Service Sector
The Services Provided to Customers by
The Subscribers Services Sectors
Notes Fees Type of service N
65 KD Install new telephone line (houses) 1
145 KD Install new telephone line
(commercial) 2
445 Install new telephone line (chalets) 3
30 Annual subscription (houses) 4
Annual subscription (commercial) 5
subscription difference no fees Changing from commercial
subscription to house subscription 6
subscription difference 40 KD Changing from house subscription to
commercial subscription 7
30 KD Moving telephone line (houses) 8
70 KD Moving telephone line (commercial) 9
subscription difference 35 KD Conceding telephone number
(houses) 10
subscription difference 75 KD Conceding telephone number
(commercial) 11
35 KD Change telephone number ( houses
+commercial) 12
5 KD Modify subscripor's name (houses) 13
5 KD Modify subscripor's name
(commercial) 14
no fees Cancel telephone service (houses +
commercial) 15
no fees Terminate Temporary service
(houses + commercial) 16
no fees Reinstate Terminated Temporary
service (houses + commercial) 17
15 KD Terminate pager service (houses +
commercial) 18
15 KD Reinstate pager service (houses +
commercial) 19
30 KD Reinstall 90 days before the
termination data (houses) 20
70 KD Reinstall 90 days before the
termination data (commercial) 21
15 KD Services package service 22
30 KD Triple call service 23
13 KD call hold service 24
8 KD Wake up service 25
20 KD Number selector service 26
no fees International call block service 27
20 KD Call transfer service 28
8 KD Number shortcut service 29
30 KD Operator key installation 30
10 KD Operator Brach installation 31
250 Fils Withdraw detailed bills 32
no fees Deed of release 33
no fees (DSL) service 34
- Telegram service 35
Services Package Service
Service description:
It is a service that gives the subscriber the ability to control the following additional
services (Auto transfer service – number shortcuts – calls hold – international call
block – triple call – incoming calls transfer – alarm and wakeup – call detectors).
Required documents:
1- Copy of civil ID.
2- Copy of deed of release.
Procedures:
1. Coming to the telephone section of the subscripors number
(customer services).
2. Submitting the required documents.
3. Payment of fees.
4. Installing services to subscriber's number.
Fees:
1- 15KD installation fees.
2- 10KD annual subscription.
Service provider:
Subscribes services sector.
Where to get the service:
Telephone section of the subscriber.
Reinstate Pager Service
Service description:
It is a service to whom wishes to reinstate pager service to telephone line.
Required documents:
1. Copy of civil ID.
2. Copy of deed of release.
3. Presence of concerned person.
Procedures:
1. Coming to the telephone section of the subscriber number
(customer services).
2. Submitting the required documents.
3. Payment of fees.
Fees:
First: houses and flats:
- Kuwaiti: 15 KD
- Non_Kuwaiti: 500 KD cash guaranty.
Second: shops and commercial companies:
- 1000 cash or bank guaranty.
Service provider:
Subscribes services sector.
Where to get the service:
Telephone section of the subscriber.
Reinstall Accurately Suspended Telephone Line Service
Service description:
This service is provided after a telephone line is suspended due to
accretion of unpaid fees that exceed 60 days from the date of suspiration
so it is re-instated often the due fees payment.
Required documents:
1- Copy of civil ID.
2- Copy of deed of release.
3- Copy of commercial signature ratification license for stones.
4- Copy of lease contract for flats and commercial stores and civil ID
number for the commercial stones.
Procedures:
1- Go to telephone section of the subscriber.
2- Submitting the required documents.
3- Fill new install form.
4- Pay fees.
5- Book a date for installation and installation division by inspection
form.
Fees:
First: houses and flats:
- Kuwaiti:
1- Stamp 5KD
2- Installation 30KD
3- Annual subscription 3KD
- Non_Kuwaiti:
1- Stamp 5KD
2- Installation 30KD
3- Annual subscription 30KD
4- International call insurance 500KD
Second: shops and commercial companies:
Kuwaiti: 145 KD
Non_Kuwaiti:
1- Without pager 145 KD
2- With pager 1145 KD or bank guaranty.
Service provider:
Subscribes services sector.
Where to get the service:
Telephone section of the subscriber.
Reinstall Accurately Suspended Telephone Line Service
Service description:
This service provided to the subscriber who requests an additional new
telephone line where there is no technical capacity in the cable to add.
Required documents:
1- Copy of civil ID.
2- Deed of release.
Procedures:
1- Submitting the required documents.
2- Reference to cable Denison in case an additional line exists.
3- Reference to telephone network administration line in case there is no
telephone line and to pay cable fees 150 KD.
Fees:
1- 60 KD.
2- Stamp 5KD.
Service provider:
Subscribes services sector and telecommunication sector (telephone
network administration).
Where to get the service:
Telephone section of the subscriber.
New Telephone Line Installation Service
Service description:
This service is provided to houses and flats to all areas in Kuwait and any
citizen or resident.
Required documents:
1- Copy of civil ID.
2- Copy of deed of release.
3- Copy of commercial signature ratification license for stones.
4- Copy of lease contract for flats and commercial stores and civil ID
number for the commercial stones.
Procedures:
1- Go to telephone section of the subscriber.
2- Submitting the required documents.
Fees:
First: houses and flats:
- Kuwaiti:
1- Stamp 5KD
2- Installation 30KD
3- Annual subscription 3KD
- Non_Kuwaiti:
1- Stamp 5KD
2- Installation 30KD
3- Annual subscription 30KD
4- International call insurance 500KD
Second: shops and commercial companies:
Kuwaiti: 145 KD
Non_Kuwaiti:
1. Without pager 145 KD
2. With pager 1145 KD or bank guaranty.
Service provider:
Subscribes services sector.
Where to get the service:
Telephone section of the subscriber.
Change Subscribers Name Service
Service description:
It is service to those who want to change the name of the service
subscriber to another upon the request of both parties and the new
subscriber is the one responsible for the telephone line after completing
the procedures.
Required documents:
1- Copy of civil ID.
2- Copy of deed of release.
3- Signature of both parties on the subscribers name change.
4- Residence certification for the house (or house own by subscriber).
Procedures:
1- Go to telephone section of the subscriber.
2- Submitting the required documents.
3- Pay fees.
4- Change subscribers name.
Fees:
First: houses and flats:
- Kuwaiti and Non-Kuwaiti
1- 30 KD for ( changing the name)
2- 5 KD for stamp.
Subscription deference
Second: shops and commercial companies:
- Kuwaiti and Non-Kuwaiti
3- 70 KD for ( changing the name)
4- 5 KD for stamp.
Subscription deference
Service provider:
Subscribes services sector.
Where to get the service :
Telephone section of the subscriber.
Change Telephone Number Service
Service description:
This service is provide to subscriber because of some special problem
with the telephone after placing the previous number under telephone
observation for ten days.
Required documents:
1- Copy of civil ID.
2- Copy of deed of release.
3- Name change request letter signed by the concerned person.
Procedures:
1- Go to telephone section of the subscriber.
2- Submitting the required documents.
3- Enactment of telephone observation for ten days.
4- Report of telephone often passing the period observation them
change the names.
5- Payment of fees at the registers.
6- Change number.
Fees:
30 D Subscription deference.
Service provider:
Subscribes services sector.
Where to get the service:
Telephone section of the subscriber.
Suspension of Telephone Service
Service description:
It is service to suspension in case they move from one area to another or
if a resident who leaves the country indefinitely they ask for suspension
the telephone service.
Required documents:
1- Copy of civil ID.
2- Copy of deed of release.
3- Copy of commercial signature ratification license for stones.
4- Copy of lease contract for flats and commercial stores and civil ID
number for the commercial stones.
Procedures:
1- Go to telephone section of the subscriber.
2- Submitting the required documents.
3- Fill service suspension form.
4- Pay fees.
5- Suspension of service number.
Fees:
Pay all due charges and subscription differences.
Service provider:
Subscribes services sector.
Where to get the service:
Telephone section of the subscriber
Telephone Maintenance Service
Service description:
It is service where damages and complains are reported by subscribers
installing new line relocating lines and repairing damages inside
telephone section.
Required documents:
There are no documents required.
Procedures:
The subscribers submit the number of damaged telephone line to the
inspection and complains employee to find the causes of damage.
Fees:
There are no fees.
Service provider:
Subscribes services sector.
Where to get the service:
Telephone section of the subscriber.
Telephone Maintenance Service
(Maintenance and Installations)
Service description:
It is service for telephone related damages, new telephone lines
installations and relocations.
Required documents:
There are no documents required.
Procedures:
There are three cases.
1- New line installations.
2- Relocations of telephone line.
3- Damages main lenience.
Fees:
There are no fees.
Service provider:
Subscribes services sector.
Where to get the service:
Telephone section of the subscriber.
Exchange Sorting
Service description:
It is service provided to citizens after exchange sorting and providing
telephone service for each exchange.
Required documents:
1- Copy of civil ID.
2- Copy of deed of release.
3- Copy of commercial signature ratification license for stones.
4- Copy of house deed.
5- A letter addressed to the ministry from the municipality.
Procedures:
1- Telephone section – telephone network administration.
2- Submitting the required documents.
3- Fill reinstate telephone line form.
4- Pay fees.
- Fees:
15 KD for each part of sorted exchange..
- Service provider:
Telephone sector – telephone network administration.
Where to get the service:
Shuwaikh – Kanadadry Street – behind Algamam in front of Honda
garage
Detailed Billing Service
Service description:
It is service provided to subscribers with pages service to know the
number of outgoing calls made from their phones per month and their
charges.
Required documents:
1- Copy of civil ID.
Procedures:
1- Submitting the required documents.
2- Pay fees of stamps for requested month at the cashier.
Fees:
250 fils per stamp.
Service provider:
Subscribes services sector.
Where to get the service:
Telephone section of subscribers.
Disconnection Service (Temporary)
Service description:
It is service that the subscribers benefit from in case of travel or absence
from house for long periods to protect the telephone line from
manipulation of the services remains in the telephone account as the
ministry's fees from the subscribers.
Required documents:
1- Copy of civil ID.
2- Copy of deed of release.
Procedures:
1- Go to the telephone section.
2- Submitting the required documents.
Fees:
There are no fees.
Service provider:
Subscribes services sector.
Where to get the service:
Telephone section of subscribers.
Pager Suspension Service
Service description:
It is service for those who wish to discount the pager form their
telephones to prevent manipulation.
Required documents:
1- Copy of civil ID.
2- Copy of deed of release.
3- Presence of concerned person.
Procedures:
1- Go to the telephone section
251Submitting the required documents.
252Pay fees at the cashier.
Fees:
15KD.
Service provider:
Subscribes services sector.
Where to get the service:
Telephone section of subscribers.
Cable Extension Service
Service description:
It is service for those who wish to discount the pager form their
telephones to prevent manipulation.
Required documents:
1- Copy of civil ID.
2- A letter addressed to the ministry from the municipality.
3- The general location layout.
A new system will be implant that does not require documents in all
telephone section.
Procedures:
1- Submitting the required documents.
2- Assign a date with the concerned person for the technical scan.
3- Calculate the cost of technical scan for the concerned person to pay.
4- Pay fees.
5- Assign a date for execution after completing the required procedures.
6- The concurred person gets the requested telephone service.
Fees:
According to technical scan.
Service provider:
Subscribes services sector.
Where to get the service:
Shuwaikh – Indutrial area – airport Street beside Algamam Company.
Exterior Line Relocation Service
Service description:
It is service of relocating a telephone line from one area to anther
provided that the relocation in the same telephone section.
Required documents:
1- Copy of civil ID.
2- Copy of deed of release.
3- Copy of commercial signature ratification license for stones.
4- Copy of lease contract for flats and commercial stores + civil number
for commercial stores.
Procedures:
1- Go to the telephone section
2- Submitting the required documents.
3- Pay fees at the cashier.
4- Reference to cable section.
Fees:
First: houses and flats:
- Kuwaiti and Non-Kuwaiti
- 30 KD for *Subscription deference
Second: stores and commercial companies:
- Kuwaiti and Non-Kuwaiti
- 70 KD
Service provider:
Subscribes services sector.
Where to get the service:
Telephone section of subscribers.
Internal Number Relocation Service
Service description:
It is service of relocating a telephone line from one area to anther in same
house.
Required documents:
1- Copy of civil ID.
2- Copy of deed of release.
3- Copy of lease contract
Procedures:
1- Go to the telephone section
2- Submitting the required documents.
3- Pay fees at the cashier.
Fees:
15KD.
Service provider:
Subscribes services sector.
Where to get the service:
Telephone section of subscribers.
Similar Digits Telephone Numbers Service
Service description:
It is for subscribers to get numbers with similar digits to memorize and
dial easily.
Required documents:
1- Copy of civil ID.
2- Copy of deed of release.
Procedures:
1- Go to the telephone section
2- Submitting the required documents.
3- Pay fees.
4- Insert services on the subscriber's telephone.
Fees:
Golden: 5 to 6 similar digits (500 KD).
Silver: 4 or 3 similar digits (300 KD).
Bronze: 3 or 2 similar digits or digits by 2 digits (150 KD).
Service provider:
Subscribes services sector.
Where to get the service:
Telephone section of subscribers
1800 Service
Service description:
It is a commercial operator service requested by particular sectors like
compares institutions and governmental sectors.
Required documents:
1- A letter addressed to the undersecretary to request the service.
2- Go to liberation tower choose the number and fill the service request
form.
3- Submit service request and pay the fees of the commercial services
in the ministry of communication.
Procedures:
1- Get letter addressed to the undersecretary to request the service with
number wished to connect to 800.
2-
3- Submitting the required documents.
4- Pay fees.
5- Insert services on the subscriber's telephone.
Fees:
Golden: 4000 KD.
Silver: 3000 KD.
Bronze: 2000 KD.
Regular: 1000 KD
Note:
The prices include:
1- Annual subscription 450 KD.
2- Installation 450 KD.
3- Registration: 100 KD.
Service provider:
Commercial services account.
Where to get the service:
The ministry and the liberation tower.