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Mobile Workforce Management gYour Competitive Advantage
Presented by:Michael KuhlmanMichael KuhlmanNational Sales Director, [email protected]@xora.com262.527.9945
Agendag
Wh t i M bil W kf M t?• What is Mobile Workforce Management?
• Why Mobile Workforce Management?
• Analyzing business operations and processes
• Identify areas for automation• Identify areas for automation
• Mobile Technologies Overview
• Developing a measurable ROI
What is Mobile Workforce Management?
Mobile Workforce Management
> Locations: Gain visibility of mobile workers> Time Sheets: Record employee and job timep y j> Forms: Automate data collection and create workflows> Jobs: Mobilize job dispatch and management
D P id f f i> Document: Provide proof of service> Fleet: Vehicle Tracking> Reports: Analyze results, integrate data
Why Mobile Workforce Management?
• Reduce overtime by 13 4%
Reduce Expenses
Reduce overtime by 13.4%• Reduce fuel costs by 13.2%
• Reduce miles traveled by 19.2%
Increase Revenues
• Increase fleet productivity by 27.4%• Improve workforce utilization by 26.1%
• Improve service response times by 23.8%
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Why Mobile Workforce Management?
• Reduce overtime by 13 4%
Reduce Expenses
Reduce overtime by 13.4%• Reduce fuel costs by 13.2%
• Reduce miles traveled by 19.2%
Increase Revenues
• Increase fleet productivity by 27.4%• Improve workforce utilization by 26.1%
• Improve service response times by 23.8%
A 5% reduction in operating costs has the same P&L impact as a 30%
increase in sales."
5
increase in sales.
-Gartner
Who Are your mobile workers?y
• Sales People
• Installers• Installers
• DeliveryDelivery
• Break / fix
• Inspectors
Analyze your business processesDefine / Document
- A Day in the life of…- Follow the Paper
. Reimbursable mileageC t i it
. Time cardsJ b i
. Route managementDi t h
(Maintenance & Repair)Dispatch
Sales Installers Break / Fix Delivery
. Customer visits
. Prospecting
. Spec’ing systems
. Inspection
. Job costing
. Inventory management
. Proof of Service
. Travel time
. Dispatch
. Proof of delivery
. Forms (ie. Damaged goods)
. Dispatch
. Inspection
. Job costing
. Proof of Service. Quoting & proposals. Order taking
Opportunity for Automation & Improved Efficiency. Accuracy of mileage. Validate visits / prospecting. Forms automation
. Automate time cards, job costing, inventory. Accuracy of time and work performed
. Reduced mileage
. Forms automation
. Proof of delivery
. Picture & sig capture
. Reduced mileage
. Forms automation
. Proof of service
. Improved receivables. Speed to order . Pictures & sig capture
. Forms automation
. Improved receivables
. Improved receivables
Core Components for Workforce Management
Solutions are delivered “over the CLOUD” enabling a low cost, quick to market deployment
GPS Mapping
Mobile Timesheets
Mobile Jobs
Mobile Forms Operations & Dispatch:Mobile Workers:100% Web Management ApplicationMobile App for
phones/Tablets
All data can be easily accessed for detailed reporting and integration into back office systems like: Payroll, Accounting, CRM, etc.
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Mapping, Locations & GPS
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Mobile Time Sheets
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Mobile Forms
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Jobs & Dispatch
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Reports, Alerts & Integration
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ROI: Reduce Employee Overtime
Save: $22,500
Reduce overtime by just ONE hour per employee per week Save $22,500 per yearSave $22,500 per year
Based on a company with 20 employees making an average of $15 regular/$22 50Based on a company with 20 employees making an average of $15 regular/$22.50
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ROI: Reduce Fuel Expenses
Save $24 750Save $24,75020 Drivers
Reduce mileage by 15% per driver per weekp p
Save $24,750 per year
Based on a company with 20 employees averaged 300 miles a week eachBased on a company with 20 employees averaged 300 miles a week each
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ROI: Reduce Paperwork Processing Time
Save $11,250
Reduce time spent on payroll and formspaperwork by 50%paperwork by 50%
Save $11,250 per yearBased on one back-office employee spending 30 hrs/week processing formsBased on one back office employee spending 30 hrs/week processing forms
and timesheet paperwork at a base salary of $15/hour16
How much does it cost?
Less than $1 a day17
What is Mobile Workforce Management?
Mobile Workforce Management
> Locations: Gain visibility of mobile workers> Time Sheets: Record employee and job timep y j> Forms: Automate data collection and create workflows> Jobs: Mobilize job dispatch and management
D P id f f i> Document: Provide proof of service> Fleet: Vehicle Tracking> Reports: Analyze results, integrate data
Ready, Set, Go!y
• Start small• Start small• Grow fast • Good enough is good enough
About Xora• Launched first Xora mobile
applications in 2003• Consistently delivers quantified value,
rapid ROI• Recognized #1 market leader in Mobile
Workforce Management• Largest installed base with over 16,000
organizations• Support an industry leading 175+
• Frost & Sullivan 2012 Market Share Leadership Award winner
certified mobile devices• Leading partner of global carriers and
solution providers
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Thank You!
Mobile Workforce ManagementMobile Workforce Management Your Competitive Advantage
Presented by:Michael KuhlmanNational Sales Director, [email protected] 527 9945262.527.9945
ROI: 20 Employees @ $15/hr & $22.50 /hr OT
Save: $22,500• Improved Receivablesp• Improved Customer Satisfaction• Improved Employee Satisfaction
Number of Hourly WorkEmployees Salary Weeks/Year
M bil E l 10 20 00$ 50Mobile Employees 10 20.00$ 50*Office Employees 1 15.00$ 50* Primary role is back off ice payroll and data processing
Annual Savings Your SavingsMobile Employee Overtime ReductionAverage number of overtime hours per w eek per employee 2 2
(1) Dollars saved annually per employee 750$
Dollars saved annually 7,500$
Paperw ork Processing Time Reduction for Office Workers
(2) Number of hours/w eek spent on payroll processing 40 40( ) p p y p g
Dollars saved annually 15,000$
(3) Number of hour/w eek spent processing f ield paperw ork 20 20
Dollars saved annually 7,500$
Fuel Savings - Mileage Reduction- Dispatch EfficiencyAverage cost per mile (per IRS standards - standard vehicle) $0.55
(4) Average miles driven per w eek per employee 100 100
Dollars saved annually 4,125$
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Additional jobs completed due to productivity increases(5) Average increase in jobs per emp/w eek 2
(5) Average revenue per job or delivery $100 100.00$
Estimated Revenue Increase 100,000$
Estimated Annual Impact 134,125$