mrb march 2011 october 2011(cloud)
TRANSCRIPT
MRB Report September 2010– August 2011
No 13 Jalan Trompet 33/8, Seksyen 33,40400 Shah Alam, Selangor Darul Ehsan,
MALAYSIA
Management Information System
Table Of Contents
1.1 - MIS Motto
1.2 - MIS Vision
1.3 - MIS Organization Chart
1.4 - KPI and MAP
1.5 - MIS New KPI and MAP
Management Information System
O OTT
Management Information System
M
Supporting Your Growth
Management Information System
V I S I O N
Towards migration of IT infrastructure to support and integrate within TIC organization
MIS Organization Chart
MIS Organization Chart
Pn Adrina(Head MIS) Roslan
(IT EXE)
MISKPI and Management Action Plan
September 2010 – August 2011
Management Information System
COP / MP / SP
KPI Target Result Status
Information Technology
(IT)
Response Turnaround Time
*Logistic Department( < 1.5 Hours)Target: 80%
Not Achieved (42.8%)
*Others Department( <36 Hours)Target: 80%
Achieved (100%)
Hardware Turnover <30k / Years Achieved
ERP System Implementation within 2 years
Not Achieved
KPI & Management Action PlanSeptember 2010– August 2011
*Exclude hardware failure and involving third party problem (Etc: Service provider by Telekom and Rental Vendor).
Management Information System
MIS Summary ReportResponse Turnaround Time
LOGISTIC DEPARTMENTPercentage (%) Status
42.8< < 43.0 achieved
57.1< < 58.0
Not achieved
Bil Department Description / Problem Hours Complete Status
1 Logistics Change CELCOM USB to DIGI Broadband / Remove software CELCOM and install DIGI Software.
2 Hours
2 Logistics Internet and wireless network connection not display / seem wireless card not seat properly.
15 Minute
3 Logistics Sharing Printer / Install printer driver and share the printer 1 Hour
4 Logistics Can’t start IE and other programs / Install ‘Malware bytes’ and scan, 2 Hours
5 Logistics Windows corrupted and D-Link wireless access point failure / Reformat windows and install TP-Link usb wireless
36 Hours
6 Logistics Can’t on computer / Change power supply and reformat the PC 36 Hours
7 Logistics Internet problem and symentac AV got error / Full format and install new AV (Free edition)
6 Hours
8 Logistic Problem with IE (internet explore) and virus infected with spyware win – windows error connection / uninstall spyware and reinstall ‘malware anti-malware’ and scan
1 hour
9 Logistic Windows file corrupt and D-link access point failure / brought the station to MIS room and reformat and install theApplication software
26 hours
10 Logistic Computer cannot turn on (power supply failure) / brought to MIS room and testing with another power supply. Also reformat to tune up the performance
24 hours
11 Logistic Infected by virus and no connection to internet / uninstall avira free edition and replace with kaspersky antivirus and internet security
2 hours
12 Logistic Upgrade Antivirus avg free edition to Avira Antivirus Premium(2 stations)
1 hour
13 Logistic Virus detected (computer perform slow) / reformat and install windows and application software
2 hours
14 Logistic Digi Broadband can’t start / checking bill (have to pay) 1hour
Management Information System
Percentage (%) Status
= 100 achieved
= 0 Not achieved
MIS Summary ReportResponse Turnaround Time
OTHER DEPARTMENT
Bil Department Description / Problem Hours Complete
Status
1 QC New printer (RICOH) SP 3410DN / setup and install 1 hour
2 QC Printer cannot print out (not detect cartridge) / restart computer Unplug cable printer and plug in back, reset
½ hour
3 QC station suddenly restart itself and virus detected / backup data , reformat and re-install windows and application software
1 hour
4 FINANCE Upgrade Antivirus (AVG free version to Avira Antivirus Premium) for 3 unit station / remove antivirus and replace installation with Avira
2 hours
5 FINANCE Internet connection got problem (unstable) with usb wireless problem (TP-LINK) / change to wireless PCI card (level one WNC-0301) ½ hour
6 MIS Network problem(streamyx) become unstable. Reset modem and still not ‘working’ and have direction from technical support from TM center and still not ‘working’. In fact, TM center will call back for passing information and after lead-time(15 minutes) try test the connection and it’s working
1 hour
7 MIS Kaspersky license key out of date (notebook HP540 and desktop DC7900) / called technical support from rental vendor (ICT Zone) 2 hours
8 HR Microsoft office cannot activate (some file.exe was missing or corrupt) and also for another program (exp: IE), virus infected / backup file and reformat to install new windows system
2hours
9 PUCHASING Relocate and setup the station / reinstall wireless driver and sharing printer 1 hour
10 TOOLING Transfer station Malaysia Plastic to tooling department / reconfigure printer, and backup file 2 hours
11 EDO Internet got problem (TP-LINK usb) with list of wireless not shown / update wireless driver and restart 1/2hour
Response Turnaround Time Chart
NUM DEPARTMENTTARGET
PERCENTAGE ACHIEVED
NOT ACHIEVED
PERCENTAGE
STATUS
1 Logistic 100% 6 8 42.90%
2 Others 100% 11 0 100.0%
Cas
e
Departments
Logistic Others0
5
10
15
Case vs department
Achieved
Not Achieved
11
86
Fish Bone Diagram
METHOD
MACHINEMONEY
MAN
Did not reach the Turnaround Time Targeted
A few stations are outdated and need to be upgraded or replaced to the latest specification (*preferably, native specification)
Clash between more than 1 case at the same time
Time to purchase equipment or spare part delayed and some purchases need lead time to order
The initial method used to rectify problems 1,4,5,6,7,9,10 &13 was inaccurate.
Counter Measure
ROOT CASE PROBLEM ACTION / SOLUTION
Money Take time to purchase equipment or spare part
1. To look for IT supplier willing to give credit terms
2. To request petty cash for MIS dept
3. Follow up with finance department on PR issued
Machine -a few station need to upgrade or replace to the latest specification
- if upgrade or replace, have to be the same specification
1. To buy new PC or reallocate better specification PC from other dept to logistic dept.
2. Need to ‘ghost ‘all PC system (OS) in order to keep all system environment running healthily to ensure lead time to repair is shorter.
Man Try to avoid clash between more than 1 case at the same time
1. To perform preventive maintenance from time to time and not wait for incident report to react.
Hardware Turnover
MIS Summary ReportHardware Turnover
Percentage (%) Status
= 100achieved
PURCHASE NUM DATE SUPPLIER DESCRIPTION QUANTITY PRICE (RM) AMOUNT REQUESTED
BY
No Item Purchased between Sep 2010 – August 2011
*Excluding Repairing by third party (exp: data recovery)/cartridge printer / Rental
Management Information System
ERP SYSTEM PLANNINGSeptember 2011 – August 2012
Month of 2010-2012
Sept 2010
Oct 2010
Nov 2010
Dec 2010
Jan 2011
Feb 2011
Mar 2011
Apr 2011
May 2011
Jun 2011
Jul 2011
Aug 2011
Sep 2011
Oct 2011
Nov 2011
Dec 2011
Jan 2012
Feb 2012
Mar 2012
Apr 2012
May 2012 ……..
Subject and Details
ERP Software Conduct needs analysis
Search for ERP vendor with support in Malaysia-
1. Server or web based ERP system2. Cost management3. IT infrastructure 4. After sales support
Study benefits of using ERP system. Its advantages and disadvantages
Shortlist vendors who meet initial criteria
Conduct demo or discussion
1. Between MIS & vendorBetween vendor & end user
Conduct comparison & evaluation process by:
1. Cost analysis2. Meeting functional & needs objectives3. Maintenance & support
Final Selection of ERP system and recommendation to Board of Directors report preparation includes:
1. Needs analysis2. Cause and benefits of ERP3. Selection criteria4. Shortlisted vendors’ profile5. Comparison & evaluation of shortlisted vendor 6. Hardware requirements7. Recommendation 8. Suggested implementation program
Roll out implementation program to staff.
1. Selected vendor2. Budget allocation3. Time line4. Preparation of IT infrastructure: hardware &
network readiness 5. Installation of software6. Training for users7. Data migration8. Pilot run
Management Information System
New KPI and MAPSeptember 2011 – August 2012
COP / MP / SOP Objective
Target
Action Plan PIC
September2011
August2012
Old NewSep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Response Turnaround Time
To reduce actiontime for logisticsDepartment, so thatAll tasks can be doneMore quickly andEfficiently.
Logistics<1.5 Hours
Others<36 Hours
Logistics<1.5 Hours
Others<36 Hours
Ensure that allComputer hardware andDevice equipment is In the bestCondition. Some PC needs to be upgraded or changed for better specification. (PM)
MIS
Hardware Turnover
Increase to RM 30K (Due to possibility of purchasing servers and some higher spec computers to support ERP, also upgrading of Cadem facilities and others departments)
<30k/ Year <30k/ Year
OS Software-Upgrade all Client PC to OS XP version.(Minimum)-Licensing (select agreement / open license)-Server upgradeand migration. Hardware/ Devices.-CentralizedNetwork printer-Network Infrastructure
MIS
ERP System
Integrate all activitiesor tasks of different Functional department into oneSystem.
1 Year 1 Year
Refer TimelineScheduleERP ImplementationPlanning MIS
