mrb march 2011 october 2011(cloud)

No 13 Jalan Trompet 33/8, Seksyen 33,

40400 Shah Alam, Selangor Darul Ehsan,

MALAYSIA

Management Information System

Table Of Contents

1.1 - MIS Motto

1.2 - MIS Vision

1.3 - MIS Organization Chart

1.4 - KPI and MAP

1.5 - MIS New KPI and MAP



Supporting Your Growth


Towards migration of IT infrastructure to support and integrate within TIC organization

COP / MP / SP KPI Target Result Status

Information Technology

(IT)

Response Turnaround Time

*Logistic Department( < 1.5 Hours)Target: 80%

Not Achieved (42.8%)

*Others Department( <36 Hours)Target: 80%

Achieved (100%)

Hardware Turnover <30k / Years Achieved

ERP System Implementation within 2 years

Not Achieved

KPI & Management Action PlanSeptember 2010– August 2011

*Exclude hardware failure and involving third party

problem (Etc: Service provider by Telekom and

Rental Vendor).


Percentage (%) Status

42.8< < 43.0 achieved

57.1< < 58.0

Not achieved

Bil Department Description / Problem Hours Complete Status

1 Logistics Change CELCOM USB to DIGI Broadband / Remove software

CELCOM and install DIGI Software.

2 Hours

2 Logistics Internet and wireless network connection not display / seem

wireless card not seat properly.

15 Minute

3 Logistics Sharing Printer / Install printer driver and share the printer 1 Hour

4 Logistics Can’t start IE and other programs / Install ‘Malware bytes’ and scan, 2 Hours

5 Logistics Windows corrupted and D-Link wireless access point failure /

Reformat windows and install TP-Link usb wireless

36 Hours

6 Logistics Can’t on computer / Change power supply and reformat the PC 36 Hours

7 Logistics Internet problem and symentac AV got error / Full format and install

new AV (Free edition)

6 Hours

8 Logistic Problem with IE (internet explore) and virus infected with spyware

win – windows error connection / uninstall spyware and reinstall

‘malware anti-malware’ and scan

1 hour

9 Logistic Windows file corrupt and D-link access point failure / brought the

station to MIS room and reformat and install the

Application software

26 hours

10 Logistic Computer cannot turn on (power supply failure) / brought to MIS

room and testing with another power supply. Also reformat to tune

up the performance

24 hours

11 Logistic Infected by virus and no connection to internet / uninstall avira free

edition and replace with kaspersky antivirus and internet security

2 hours

12 Logistic Upgrade Antivirus avg free edition to Avira Antivirus Premium

(2 stations)

1 hour

13 Logistic Virus detected (computer perform slow) / reformat and install

windows and application software

2 hours

14 Logistic Digi Broadband can’t start / checking bill (have to pay) 1hour



= 100 achieved

= 0 Not achieved

Bil Department Description / Problem Hours

Complete

Status

1 QC New printer (RICOH) SP 3410DN / setup and install 1 hour

2 QC Printer cannot print out (not detect cartridge) / restart computer

Unplug cable printer and plug in back, reset

½ hour

3 QC station suddenly restart itself and virus detected / backup data ,

reformat and re-install windows and application software

1 hour

4 FINANCE Upgrade Antivirus (AVG free version to Avira Antivirus Premium) for 3

unit station / remove antivirus and replace installation with Avira

2 hours

5 FINANCE Internet connection got problem (unstable) with usb wireless problem

(TP-LINK) / change to wireless PCI card (level one WNC-0301) ½ hour

6 MIS Network problem(streamyx) become unstable. Reset modem and still

not ‘working’ and have direction from technical support from TM

center and still not ‘working’. In fact, TM center will call back for

passing information and after lead-time(15 minutes) try test the

connection and it’s working

1 hour

7 MIS Kaspersky license key out of date (notebook HP540 and desktop

DC7900) / called technical support from rental vendor (ICT Zone) 2 hours

8 HR Microsoft office cannot activate (some file.exe was missing or

corrupt) and also for another program (exp: IE), virus infected /

backup file and reformat to install new windows system

2hours

9 PUCHASING Relocate and setup the station / reinstall wireless driver and sharing

printer 1 hour

10 TOOLING Transfer station Malaysia Plastic to tooling department / reconfigure

printer, and backup file 2 hours

11 EDO Internet got problem (TP-LINK usb) with list of wireless not shown /

update wireless driver and restart 1/2hour

NUM DEPARTMENTTARGET

PERCENTAGE ACHIEVED

NOT ACHIEVED

PERCENTAGE STATUS

1 Logistic 100% 6 8 42.90%

2 Others 100% 11 0 100.0%

Cas

e

Departments

0

5

10

15

Logistic Others

Case vs department

METHOD

MACHINEMONEY

MAN

Did not

reach the

Turnaround

Time

TargetedA few stations are outdated and need

to be upgraded or replaced to the

latest specification (*preferably,

native specification)

Clash between more than 1 case

at the same time

Time to purchase equipment or spare

part delayed and some purchases need

lead time to order

The initial method used to

rectify problems

1,4,5,6,7,9,10 &13 was

inaccurate.

ROOT CASE PROBLEM ACTION / SOLUTION

Money Take time to purchase

equipment or spare part

1. To look for IT supplier willing to

give credit terms

2. To request petty cash for MIS dept

3. Follow up with finance department

on PR issued

Machine -a few station need to upgrade

or replace to the latest

specification

- if upgrade or replace, have to

be the same specification

1. To buy new PC or reallocate better

specification PC from other dept to

logistic dept.

2. Need to ‘ghost ‘all PC system

(OS) in order to keep all system

environment running healthily to

ensure lead time to repair is

shorter.

Man Try to avoid clash between

more than 1 case at the same

time

1. To perform preventive maintenance

from time to time and not wait for

incident report to react.


= 100achieved

PURCHASE NUM

DATE SUPPLIER DESCRIPTION QUANTITY PRICE (RM) AMOUNTREQUESTED

BY

*Excluding Repairing by third party (exp: data

recovery)/cartridge printer / Rental

Month of 2010-2012

Sept

2010

Oct

2010

Nov

2010

Dec

2010

Jan

2011

Feb

2011

Mar

2011

Apr

2011

May

2011

Jun

2011

Jul

2011

Aug

2011

Sep

2011

Oct

2011

Nov

2011

Dec

2011

Jan

2012

Feb

2012

Mar

2012

Apr

2012

May

2012 ……..

Subject and Details

ERP Software

Conduct needs analysis

Search for ERP vendor with support in Malaysia-

1. Server or web based ERP system

2. Cost management

3. IT infrastructure

4. After sales support

Study benefits of using ERP system. Its advantages and

disadvantages

Shortlist vendors who meet initial criteria

Conduct demo or discussion

1. Between MIS & vendor

Between vendor & end user

Conduct comparison & evaluation process by:

1. Cost analysis

2. Meeting functional & needs objectives

3. Maintenance & support

Final Selection of ERP system and recommendation to

Board of Directors report preparation includes:

1. Needs analysis

2. Cause and benefits of ERP

3. Selection criteria

4. Shortlisted vendors’ profile

5. Comparison & evaluation of shortlisted vendor

6. Hardware requirements

7. Recommendation

8. Suggested implementation program

Roll out implementation program to staff.

1. Selected vendor

2. Budget allocation

3. Time line

4. Preparation of IT infrastructure: hardware &

network readiness

5. Installation of software

6. Training for users

7. Data migration

8. Pilot run

COP / MP / SOP Objective

Target

Action Plan PIC

September2011

August2012

Old NewSep

Oct

Nov

Dec

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Response Turnaround Time

To reduce actiontime for logisticsDepartment, so thatAll tasks can be doneMore quickly andEfficiently.

Logistics<1.5 Hours

Others<36 Hours

Logistics<1.5 Hours

Others<36 Hours

Ensure that allComputer hardware andDevice equipment is In the bestCondition. Some PC needs to be upgraded or changed for better specification. (PM)

MIS

Hardware Turnover

Increase to RM 30K(Due to possibility ofpurchasing serversand some higher speccomputers to supportERP, also upgrading ofCadem facilities andothers departments)

<30k/ Year <30k/ Year

OS Software-Upgrade allClient PC to OSXP version.(Minimum)-Licensing (selectagreement / openlicense)-Server upgradeand migration.Hardware/Devices.-CentralizedNetwork printer-NetworkInfrastructure

MIS

Integrate all activitiesor tasks of different

Refer TimelineScheduleERP

mrb march 2011 october 2011(cloud)

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