NATIONAL R&R APPLICATIONILEAD 2014

BEST iGCDP AWARDAIESEC FTU HCMC

OUTLINE

1) CEM

2) Bank of Knowledge

3) IR

4) Project Development

1) CEM

NPS: 37Cases closed/cases opened: 5/0Response rate: 72 %% promoter: 47,94%No of comments: 59Innovation to improve quality

1) CEM

• Innovation to improve quality

Include NPS survey in the JD and the promotion package Include NPS survey in the First Email Template Mention NPS survey during the end of the interview Train buddy to be influential on interns Educate interns about NPS in Orientation Day Create "NPS tracking tool" in LC level https://docs.google.com/spreadsheet/ccc?

key=0AqZJ7r5LIMbidHpnNVUwT3E1RmtmYnBiRlNLVkd3OEE&usp=drive_web#gid=1

Quality Manager track NPS weekly and update NPS situation in OCP meeting to remind non-response cases, detractor cases, open cases...

Add responsibility of reminding EP to fill in NPS survey in buddy's JD Analyze self-select issues to know what we need focus on for better experience of

interns:

1) CEM

Promotera) Matched: Cross-cultural understanding & awareness: Send FAQ and Intern’s Guide for interns after matched (attached file) Ask buddy to read FAQ file carefully to instruct interns about visa, transportation,

accommodation

Personal development: personal development plan & personal goal setting Ask EP Manager in home LC make personal development plan & personal goal setting

for EP and send to TN manager.

Opportunity to create positive societal impact: Visible impact of the project/organization & Visible impact of the Job Description TN manager explain impact of project in JD

OC Matching must be passionate about project’s impact, OCP deliver trainings for OC matching about the WHY of project => OC Matching will communicate with interns about impact of project during the interview

1) CEM

Promoterb) Realized: Integration by the hosting entity: Integration into the local culture & Integration into the local

chapter Vietnamese class Buddy take care interns on first days in Vietnam, especially instruct interns how to take

the bus Logistical support: Pick-up, Accommodation, Introduction to the organisation/project

Buddy confirm to pick interns up at the airport and introduce host one week before arrival

Buddy picks interns up at the airport and takes them to their host safely Organize Orientation day

Cultural preparation: Resource/contact sharing for cultural preparation & Cultural preparation meeting or event Buddy takes interns around the city, hang out with them Organize Vietnamese class for all projects Invite all interns from all projects for bonding after OC Meeting of project

1) CEM

Promoterc) Completed: Cross-cultural understanding & awareness: Awareness about local culture, Living

diverse cultures and having a multi-cultural experience & Cross-cultural working experience

Personal development: Personal development plan & Personal goal setting

Opportunity to create positive societal impact: Visible impact of the project/organization & Visible impact of the Job Description Evaluation forms after each event and show the reports to interns Sugar cube session for all event attendees => interns can read and see the

impact of the event Record video clips, photos about the event and post in Internal Group,

Youtube AIESEC’ support during the experience

1) CEM

Passive & Detractora) Matched: Visa documents and information: Visa documents processing time & Information about the

exchange conditions Instruct interns about visa online Put all information about visa in Intern's guide Information provided about the GCDP programme: Exchange participant

responsibilities & programme policies (XPP), Programme benefits explanation & Objectives of the programme => OGX side

b) Realized: Job-description clarity and alignment: Job-description aligned with the TN form & Job-

description clarity Send project update by newsletter 1 week before RE

Integration by the hosting entity: Integration into the local culture & Integration into the local chapter Encourage interns join OGX activities, trainings of LC

Logistical support: Accommodation & Introduction to the organization/project

1) CEM

Passive & Detractorc) Completed: Cross-cultural understanding & awareness: Awareness about local culture,

Living diverse cultures and having a multi-cultural experience & Cross-cultural working experience

Personal development: Personal development plan & Personal goal setting Opportunity to create positive societal impact: Visible impact of the

project/organization & Visible impact of the Job Description Evaluation forms after each event and show the reports to interns Sugar cube session for all event attendees => interns can read and see the

impact of the event Record video clips, photos about the event and post in Internal Group,

Youtube AIESEC’ support during the experience

2) Bank of Knowledge

Project Wiki

http://www.myaiesec.net/content/viewwiki.do?contentid=10268597

3) IR

% RE with LC2LC partners/ All RE: 6.5% (5/77)% RE with CY2CY partners/ All RE: 55.84% (43/77)% of all planed TNs RE in peak (Nov, Dec, Feb,

June, July)/ all project: 91% (70/77)% of plan realized (RE): 96% (77/80)% of projects that has TNs 100% completed: 55.55

% (5/9)

4) Project Development

Projects showcasing impact on local website IVP: http://ftuhcmc.aiesec.vn/non-aiesec-host-project Hope for Children:

Fundraising site: http://www.getitdone.org/projects/115 Project’s blog for updating:

https://www.hopeforchildrenproject2013.wordpress.com/ Global Passport:

http://ftuhcmc.aiesec.vn/project/global-passport1#sthash.A5do2TA0.dpbs

iChange: http://ftuhcmc.aiesec.vn/project/global-passport1#sthash.A5do2TA0.dpbs

Vietnam 3D: http://ftuhcmc.aiesec.vn/viet-nam-3d#sthash.yzLtg4sJ.dpbs

4) Project Development

Projects Financial Sustainability

IVP + Total income: 34.440.000+ Expenses: 2.107.000+ Profits: 32.333.000+ Sources of income: contract value

Vietnam 3D + Total income: 586,000VND (fund raising booths)+ Expenses: 4,022,000 VND+ Losses: 3,436,000 VND

iChange + Total income: 132,300,000 VND+ Expenses : 41,155, 000 VND+ Profits (if any): 91,145,000 VND

Hope For Children + Total income: 11,698,000 VND+ Expenses: 6,500,000 VND+ Profits : 5,198,000 VND+ Sources of income of your project - Sponsorship: 6,000,000 VND- Fundraising: 5,698,000 VND

Global Passport + Total income: 41,300,000 VND+ Expenses: 19,365,000 VND+ Profits: 21,935,000 VND+ Sources of income of your project: course fee.

4) Project DevelopmentProjects Marketing synergy

Vietnam 3D + Planned Project participants:- Contestants for project: 6 teams (2 – 3 members/ team)- Attendances for special event: 500 -1000 people+ Actual project participants:- 6 teams (3 members/ team)- Attendances for special event: 300 people+ Percentage of participant actual vs planned: 100%

iChange + Number of planed project participants: 30+ Number of actual project participants: 27+ Percentage of participant actual vs planned: 90%

Hope For Children + Number of planed project participants: 400 + Number of actual project participants: 345 (180 participants for events + 150 students involved + 15 supporters)+ Percentage of participant actual vs planned: 86.25%

Global Passport + Number of planed project participants: 63+ Number of actual project participants: 40+ Percentage of participant actual vs planned: 63.5%

IVP Number of planed and actual project participants: 0

4) Project Development

Orientation day: attached files

4) Project Development

Projects TMP Synergy OGX Synergy

IVP None None

Vietnam 3D None Number of participants from OGX recruitment: 01

iChange None None

Hope For Children Number of participants from TMP Recruitment: 12

None

Global Passport Number of participants from TMP Recruitment: 3 newbies

None

4) Project Development

Projects Host familiesIVP None

Vietnam 3D + Planned: 15+ Actual Realized: 13+ Percentage of host families from TMP, project participants, OGX: 0%

iChange None

Hope For Children + Planned: 11+ Actual Re: 9+ Percentage of host families from TMP (newbies, candidates), project participants, OGX (EPs, candidates): 0%

Global Passport + Planned: 4+ Actual Re: 4+ Percentage of host families from TMP (newbies, candidates), project participants, OGX (EPs, candidates): 25%

4) Project Development

NPO Sales:% Re vs Ra: 10/12*100% Re vs Ra planned: 10/14*100

4) Project Development

More Details: in attached fileshttps://docs.google.com/file/d/0B-TO0UrW4jM0emo0ZFgwX3BPalU/edit