next generation digital enterprise (workplace) technology | enterprise digital arena 2017 | keynote...

7SUMMITS

Next Generation Digital Enterprise Technology

#cebiteda

® 2016 7Summits 2

IntroductionDion Hinchcliffe

• ZDNet’s Enterprise Web 2.0• http://blogs.zdnet.com/Hinchcliffe

• ebizQ’s Next-Generation Enterprises• http://www.ebizq.net/blogs/enterprise

• 7Summits Chief Strategy Officer

• http://7summitsinc.com• [email protected]• @dhinchcliffe:

Judge

http://blogs.zdnet.com/Hinchcliffe

http://www.ebizq.net/blogs/enterprise

http://7summitsinc.com

mailto:[email protected]

‹#›@dhinchcliffe

Digital Disruption is Here Now: Evidence of Urgency


Failure to Adapt to Technology Conditions the #1 Threat

Average Corporate Lifespan Has Fallen Dramatically As a Result


How Traditional Change is Untenable And Why New Models are Needed

Today: Slow linear tech change by doing it all centrally

Tomorrow: Fast exponential change by

enlisting broader networks (people and 3rd parties at scale) to

adopt, adapt, and transform

The Dislocation MostOrganizations AreHeading Towards

rate

of c

hang

e

increasing headwinds as legacy baggage

slows change

Ideal change rate that more closely matches market’s

change rate

by Dion HinchcliffeFrom http://zdnet.com/blog/hinchcliffe on

http://dachisgroup.com

http://zdnet.com/blog/hinchcliffe

(cc) 2017 7Summits, Inc. | Creative Commons. Some Rights Reserved. | @dhinchcliffe

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Most Companies Are Behind

6


Today’s Digital Vision Consensus

AccessEngagement Style

EmpowermentTouchpointsEngagement

Reactive Proactive->

From To

Traditional Consumerized->

Corporate Solutions Self-Actualized->Fragmented -> Omnichannel

B2B, B2C, B2Worker B2Community->


Digital Workplace Tech in 2017

Apps

WorkHub

Source: StepTwo + Dion Hinchcliffe

IndustryUse

Cases


The Internet of Things: Everything Is About to Be Connected

Top DigitalWorkplaceIssues:Education Control Manageability Use Cases

Everything in the workplace is about to become connected and collaborative


We’ll Engage with “Smart Everything” Soon: AI and Conversational Interfaces


Bots Will Be On the Front Line of Engagement, For Better or Worse

Example: A doctor digitally communicating with a patient, with an AI listening and proving insight in real-time.


Social Business Still the Most Strategic Digital Workplace Tech

• The use of open sharing and participation at the core of how we work with our stakeholders and manage our organizations

• And explicitly taking advantage of the rules (power laws) that make digital networks uniquely powerful

• Aimed at business objectives• Usually through social tools• Creates or leaves behind more value at each step

in the process• Works best with new technology• And new thinking• But leading companies are now

reaping major benefits today• Estimated to be a $23 billion industry by 2019,

growing at an strong 26% annually. Source: Technavio

Local Social Business Strategy

social business committee/center of excellence



coordination,cross-pollination,

best practice capture,support,

governance

Social Business Strategyglobal

agile & iterative

organization

external

internal

(cc) 2017 7Summits, | Creative Commons. Some Rights Reserved. | @dhinchcliffe

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But Now We Are Designing for Digital Business and Industry Use Cases

13


The Coming Shifts: Less Fixed Everything, More Dynamic Connected Change

Source: GCHQ’s Boiling Frog Report, May 2016


15

Silos of Collaboration Tools (Systems of Engagement)

Silos of Functional Tools (Systems of Record)

Productivity Apps

Sync and Share

ECM/DMS/CMS

ERP

ArtificialIntelligence

Integrated Activity Streams From All Apps

ContextualValue-Add

MultimodalComms (Video, Voice)

Analytics

+

+

+

+Point to Point Integrations

UnifiedComms

Messaging/Chat

ESN

IBMConnections

IoT Control and Management, etc.

Deep AppIntegration

+

Extensible Platform, Data Fabric, and Work Context

hub facilitation

by Dion HinchcliffeFrom http://zdnet.com/blog/hinchcliffe on

The Emerging Digital Workplace HubKey Examples:

individual workplace

apps

digital workplace

hubs

old

new

• Workplace Hub • Contextual Apps • Second-Order

Functions like AI, IoT, etc.

The Enterprise Collaboration Shift for 2017Industry Leaders Are Going Up the Stack to Become a Digital Workplace Hub


Leading to the New Digital Workplace Hub


Other Candidate Digital Technologies

7SUMMITS

2) Next-Gen Building Blocks

18


"Digital is not the big breakthrough. It's the change in people's behavior."- Gabriele Maltinti

Building Block #1


The key: Digital engagement is a single connected continuum…

Social Businessenterprise ecosystem

customers +world

business partners

workers

integrated vision

intra

net

extra

net

Inte

rnet

…with people as the fundamental building block


So Communities Are Still The Construct - And Building Block #1

• Hierarchies, bureaucracies,other methods of control have value

• But we’ve discovered that self-organizing groups of people are the single most powerful human construct

- Open Source- Facebook, etc.- Blockchain

Tenet #1: Anyone can participate. Tenet #2: Create shared value by default.

…Because They Have Most Scale, Diversity, and Connectedness


Wirearchy

Social Business

Emergent Management Theories, Methods for

Modern Leadership in the Digital Age

blogs

wikis

enterprise social networks

social CMS

unifiedcommunications

online communities

IM/Chat

e-mail groupware

collaboration suites

digital organization support tools

chronological evolution

Social Technology for Mass Collaboration and

Self-Organization

• Inspire •Enable •Empower

crowdsourcing

•Re-imagine

•Transform

•Improve

Network Core Business

Practices

leadership

management operations governance

hiring budgeting resource allocation

project management

product development

marketing and sales

All of This Is Leading Directly to New Ways to Manage and Work

We Started Here

We’re Startingto Arrive Here


Also Giving Rise to The Collaboration Paradox

23

“The More Tools We Have, The Less Connected We Seem”


And Everyone Is Selecting and Using Digital Workplace Tech

Shado

w

Digital

Workpla

ce

For Better Or Worse


One Potential Solution: A Larger Scale, More Inclusive Solution

point-to-point

team, department, project

enterprise-wide

all stakholders,internal and external

Hub B

Hub A

A Multilayered Digital Workplace Strategy

supportinglayer

AppA

AppD

AppG

AppF App

H

AppE

AppC

AppB

AppI

search

compliance

analytics

records retention

backup security

community management governance

a mass collaboration platform, such as ESN or online community that integrates well

a team-scalecollaborationplatform that

integrateswell

Customers

Partners


Organizations Must Build a Scalable Digital Metabolism for Change

Or They Will Not Be Able to Realize These Next Gen Advances

(cc) 2017 7Summits, LLC | Creative Commons. Some Rights Reserved. | @dhinchcliffe

7Summits LLC

Conclusion: The Ultimate Sustainable Digital Workplace Tech is Platform for Change

27

(cc) 2017 7Summits, LLC | Creative Commons. Some Rights Reserved. | @dhinchcliffe

7Summits LLC

Most Of All, Don’t Forget: Digital Workplace is About People

28