INSIDE

ARIZONA INTERACTIVE REPORT 2012

Featured Projects .............. 2

Sites and Applications Completed by the Arizona Portal ................... 4

2012 Transaction Data ....... 7

| continued on page 5 |

Executive SummaryVision for the StateOne of the top priorities of Arizona’s Chief Information Officer Aaron Sandeen has been data sharing among agencies in an open and secure environment. In 2012, the Arizona Strategic Enterprise Technology office – Arizona Department of Administration (ASET-ADOA) began work on building a state-managed central repository for agency-related open data. The new Data Sharing Platform (DSP) will enable agencies to consume, populate, and display agency, employee, and services-related data from the DSP as well as aggregate and display feed data from external agency data sources.

In conjunction with the state’s DSP project, Arizona Interactive was appointed to complete a redesign of AZ.gov, the state’s official website. The redesign included the website template design, the design and installation of a Drupal infrastructure, development of the site’s dynamic applications, and the integration with the state’s DSP. Working collaboratively with the state, Arizona Interactive deployed the new AZ.gov alpha site on Dec. 26, 2012.

As online systems have become increasingly critical for the smooth operation of the state, the importance of ensuring the continued operation of those systems, and their rapid recovery, had become paramount. It became pertinent to have a secondary disaster site in place that would allow the state to failover, in minutes, when a problem was detected, protecting against unwanted downtime, and ensuring that state citizens and employees did not experience a loss of service while the failover occurred.

Fun FactsPhoenix, Ariz., is the fifth-largest city in the U.S., with a population

of 1.4 million.

The amount of copper on the roof of the state’s Capitol building is

equivalent to 4.8 million pennies.

Blue and gold are the official state colors.

Phoenix

2 | ARIZONA INTERACTIVE REPORT 2012

Arizona Game and Fish Department – Hunt Draw ApplicationIn late 2011, Arizona Interactive launched the Hunt Draw application for the Arizona Game and Fish Department (AGFD). After multiple failed attempts by other vendors to provide citizens with this online service, AGFD and Arizona Interactive partnered to launch the first successful Hunt Draw application in Arizona. By the end of 2012, approximately one year after launch, four hunt draws had successfully completed; the adoption rate had increased nearly 100 percent and survey results reflected a 97 percent positive user satisfaction rating.

In October of 2011, the portal closed the first hunt draw for AGFD. The application was available to the public for only 10 days during the normal six-week window, yet, during this time, the system processed more than 7,600 transactions and accepted more than $326,000 in payments.

In each subsequent hunt draw window, AGFD realized greater adoption rates and increased customer satisfaction. By the end of 2012, the Hunt Draw application had processed more than $4.5 million. The tables below reflect the 2012 AGFD hunt draw transaction and survey results.

The success of the AGFD Hunt Draw appli-cation has solidified the portal’s ongoing partner-ship with the Arizona Game and Fish Depart-ment. In the upcoming years, AGFD seeks to continue improving its Online Licensing System, build a Dealer Licensing Automation System, provide multiple mobile solutions to Arizona citizens, and build a Game and Fish portal. AGFD has expressed the desire to continue working collaboratively with Arizona Interactive to build and deliver these online solutions to Arizona citizens.

AZ.gov Redesign Initiative ASET-ADOA and Arizona Interactive understand that the

state Web portal (www.AZ.gov) is the gateway to Arizona, and is

Featured Projects

Hunt Year SeaSon applicantSapplication

tranS.application

DollarSpermit tranS.

permit DollarS

Hunt DollarS

licenSe DollarS

total DollarS

2012 S 11,707 7,396 $87,802.50 4,800 $203,431.00 $291,233.50 $238,619.00 $529,853.00

2012 F 85,942 64,590 $644,565.00 8,995 $1,889,3853.50 $2,533,950.50 $1,919,977.75 $4,453,928.25

2012 M 74,275 54,505 $557,062.50 15,325 $1,015,710.25 $1,572,772.75 $354,208.75 $1,926,981.50

totalS 171,924 126,491 $1,289,430.00 29,120 $3,108,526.75 $4,397,956.75 $2,512,806.00 $6,910,762.75

2013 S 23,387 14,920 $175,402.50 – – $175,402.50 $390,283.75 $565,686.25

2013 F – – – – – – – –

2013 M – – – – – – – –

totalS 23,387 14,920 $175,402.50 – – $175,402.50 $390,283.75 $565,686.25

How SatiSfieD? Very Satisfied 2014 71.12%

Quite Satisfied 629 22.21%

Satisfied 117 4.13%

2012 Draw Results

2012 Year-End Survey Results

Very Satisfied

Quite Satisfied

Satisfied

Satisfied

Note: The 2013 fall and mid-year hunts are pending.

ARIZONA INTERACTIVE REPORT 2012 | 3

Arizona InteractiveSupports the Community

embers of Arizona Interactive contributed to several commu-nity projects this year including the Susan G. Komen Race for

the Cure, Toys for Tots, and St. Mary’s Food Bank.

Susan G. Komen Race for the CureFifteen members participated in our NIC Strive to Survive team for the third consecutive year and participated in the 5K walk to support breast cancer awareness. The Phoenix area race had more than 21,000 participants in total, raising enough donations to provide almost 32,000 mammograms to Arizona residents.

Toys for TotsAll members of Arizona Inter-active, along with multiple building employees, contributed to this drive. Together, we were able to collect a significant number of toy donations this holiday season for local children in need.

St. Mary’s Food BankThis year, members of our portal staff took time out to assist the food bank in packing food to help those who are less fortunate in our community. In one evening, we were able to collectively pack 29,160

pounds of meals comprised of 3,240 emergency food bags. This effort resulted in more than 3,000 families receiving food during these difficult economic times.

Additionally, this year also marked our second year collecting nonperishable items for our local food bank during the holiday season. In this effort, we collected almost 200 pounds of food for those less fortunate in our area.

In 2013, the portal is committed to increasing our community service and plans to add additional projects such as Habitat for Humanity, as well as other donation drives benefiting local organizations. n

fundamental to providing insight regarding how Arizona citizens work, live, play, and interact with state government. The shift to a dynamic site that enables citizens to obtain desired informa-tion from one location is integral to the state’s new vision, and in late 2012, ASET-ADOA and Arizona Interactive began working collaboratively to reshape the AZ.gov state portal website.

In early November 2012, ADOA began work on building the state’s new Data Sharing Platform (DSP) and Arizona Interactive was contracted to design and implement the first two phases of the Drupal Hosting Architecture, build multiple PHP

applications, and design and build the website pages in Drupal’s OpenPublic platform. Working in conjunction with the Arizona Department of Administration (ADOA), the redesign of AZ.gov will be completed in a phased approach, with the alpha site delivered in late December 2012, the beta site completed in the first quarter of 2013, and the final production site launched by the second quarter of 2013.

Starting in early November, Arizona Interactive completed the design and implementation of the responsive Drupal theme, built the APIs needed to communicate with the state’s DSP, and designed and built the Agency Directory, Search and Results pages, and RSS feed applications for the new AZ.gov site. Addi-tionally, the portal built a robust hosting environment in both the ADOA Phoenix and Tucson failover data centers.

As the new AZ.gov website continues to evolve, ASET-ADOA and Arizona Interactive are dedicated to becoming a leader in state government by delivering continued innovation, new mobile services, and state-of-the-art design. Working together, ASET-ADOA and Arizona Interactive expect the delivery of an award-winning site to the citizens of Arizona in 2013.

M

4 | ARIZONA INTERACTIVE REPORT 2012

n 2012, Arizona Interactive completed 30 projects for the state of Arizona, including five new website designs such as the Governor’s Office of Innovation

AZ Ready site, the first website design in Drupal OpenPublic for the Department of Weights and Measures, and the alpha version (phase one) of the state’s official website, AZ.gov.

In mid-July, the Arizona Ready website was launched to the public by Governor Jan Brewer. This initiative provides specific and measurable goals recommended by statewide education and business leaders. Additionally, the website offers an online data tool that monitors the state’s progress in reaching education goals. Governor Brewer is very proud of

this initiative, stating “This online Education Report Card puts right at parents’ fingertips some of the most critical information about the quality of our schools and the achievement of our students.”

In July 2012, Arizona Interactive completed the redesign of the

Department of Weights and Measures website in Drupal. With the state’s Drupal content management initiative in

place, the state was determined to make forward progress on the redesign of the state’s official website, AZ.gov. The new AZ.gov website is responsive in design and dynamic in content, has been designed to integrate with the state’s Data Sharing Platform, and is accessible through various mobile devices. In late December, working in conjunction with the state, the portal delivered the first phase (alpha version) of the new AZ.gov responsive website design. The site captures the beauty of Arizona while providing smart search ability and enhanced usability.

In addition to the projects completed for various state agencies, the portal completed 39 internal projects this year. These projects resulted in a cost savings to the state and portal, provided additional security to the state’s infrastructure, and/or facilitated enhanced functionality to existing systems. The internal projects completed in 2012 included the conversion of 20 applications from DB2 to SQL Server, Secure Checkout Utility enhancements, Drupal environment installation, Terremark SMP Certification efforts, and installation of upgraded equipment.

1St Quarter 2012 proJect

Variable proJectS

ASET Education Dashboard

AZSTATS.gov Redesign and Improvement

ASET Annual Report

ASET.gov Template Redesign

ASET.gov Template Redesign (addendum)

AGFD Watercraft Enhancements

Disaster Recovery Initiative (*excluding CAVU effort)

MVRRS File Encryption Key Setup for Mobile Home Customers

internal proJectS

Event Registration

OWN – DB2 Conversion to SQL Server

AZ: Secure Checkout Service Enhancements

Build New SQL Server Environment for DB2 Migration

ASET Drupal Environment Build/Setup

3rD Quarter 2012 proJect

Variable proJectS

MVRRS QDSEE Printing Enhancement

MVRRS Report Sorting

MVRRS Report Exporting

MVRRS ACR-12_QDSEE Segment Changes

Watercraft Enhancement 2

Hunt Draw Application Enhancements

internal proJectS

Moved MVRRS Off of WebSphere onto JBoss

AGFD Hunt Fish – DB2 Conversion to SQL Server

AGFD Hunt Draw – DB2 Conversion to SQL Server

Convert from Tivoli Monitoring to Zabbix

Turn Off 2nd Set of IBM Servers

Blade & ESXi Upgrades

WebDefend Configuration

SiteScope Migration From IBM Server and Upgrade

SISPO Upgrade

2nD Quarter 2012 proJect

Variable proJectS

ASET – Two-Page Illustrator File & PowerPoint Template Design

AZ Dental Board – SCS Integration

ADEQ CGP Project and Integration with SCS

RCE Licensing and Admin App Rewrite

MSGP SWPPP Enhancements

ADWM Website Design + Photos

AGFD Watercraft Licensing Period Enhancements

RCE Website

internal proJectS

Physical Therapy – DB2 Conversion to SQL Server

DES Administration – DB2 Conversion to SQL Server

Cybertrust Certification Effort (1st & 2nd Quarter)

Turn Off 1st Set of IBM Servers (2nd Quarter)

2012 Completed Projects Each Quarter

Sites and Applications Completed by the Arizona Portal

I

ARIZONA INTERACTIVE REPORT 2012 | 5

4tH Quarter 2012 proJect

Variable proJectS

AZ.gov Drupal Hosting Environment Installation – Phase One

Arizona OpenBooks Public and Administrative Application V2 Project

Arizona OpenBooks Public and Administrative Application V2 Project – Enhancements

MVRRS Batch Encryption Setup for Maricopa County Dept. of Finance

MVRRS Batch Encryption Setup for City of Mesa Personnel Department

MVRRS Batch Encryption Setup for American Traffic Solutions Inc.

AZ.gov Website Redesign Initiative – Applications Phase One

AZ.gov Website Redesign Initiative – Design Phase One

internal proJectS

Build the Border Fence – DB2 Conversion to SQL Server

Keep AZ Safe – DB2 Conversion to SQL Server

Contact AZ – DB2 Conversion to SQL Server

License Lookup – DB2 Conversion to SQL Server

License Administration – DB2 Conversion to SQL Server

GOHS DUI Reporting – DB2 Conversion to SQL Server

GOHS DRE Reporting – DB2 Conversion to SQL Server

ASBP Administration – DB2 Conversion to SQL Server

ASBP Licensing – DB2 Conversion to SQL Server & Pharmacy Convert to New Template and File Encryption

AZ: Secure Checkout Service – DB2 Conversion to SQL Server and Update Template

SOWS (SowsDailyStatisticsReport) – DB2 Conversion to SQL Server

SOWS (SowsParser) – DB2 Conversion to SQL Server

Watercraft – DB2 Conversion to SQL Server

Secure File Transfer – DB2 Conversion to SQL Server

GovInfo – Import New Map and Legislator Info

Invasive Species Site Update (4th Quarter)

Migrate Load Balancers from IBM Equipment

Convert from IBM NFS to GlusterFS

Migrate Off of TSM Backups

JBoss 7 Server Build and Config.

Migrate DOI Lookup From WebSphere to JBoss

Disaster RecoveryThe completion of a robust disaster recovery site in Arizona marked another major milestone for the state of Arizona in 2012. Prior to this failover solution, the state’s disaster recovery capabili-ties consisted of tape restoration at an off-site location. The new solution provides a complete failover site, located at the ADOA – Tucson Data Center facility. The new site utilizes load balancing and real-time synchronization of most data. It is architected to take over in the event of a partial or full outage at the main ADOA –Phoenix Data Center location.

State TransparencyIn March 2012, the Arizona OpenBooks Transparency applica-tion was again acknowledged in “Following the Money 2012” as one of the top transparency sites in the United States. Addi-tionally, according to the annual report by the Arizona PIRG Education Fund, “Arizona was ranked as one of the leading states with the most comprehensive transparency websites, along with Texas, Kentucky, Indiana, Louisiana, Massachusetts, and West Virginia.”

In an effort to increase transparency in Arizona, Arizona Interactive worked with the General Accounting Office this year to enhance the existing OpenBooks application by providing functionality that will permit approved Arizona schools, munici-palities, cities, and other state entities to utilize the capabilities of the new Arizona OpenBooks system. This enhancement will enable the state to provide greater transparency to constituents. n

Executive Summary| continued from page 1 |

6 | ARIZONA INTERACTIVE REPORT 2012

Featured Employee:

Charity CarneyCharity began her career with Arizona

Interactive in June of 2010 as the office administrator. It was not long before she was successfully running the office, identifying new ways to save the portal money, improving existing processes, and overseeing community service initiatives. Therefore, when the opportunity arose in October of 2011 to promote Charity, the decision was simple.

Charity has now been in the role of Project Manager for just over a year. During this time, Charity has built a strong rapport with her partners and team members. Charity is dedicated to performing a great job and applies her drive and dedication to all her job responsibilities. With her deter-mination and ambition, Charity has quickly become the team superstar.

Charity’s commitment to quality was evident in her performance when she began managing a licensing application for the Arizona Board of Respiratory Care Examiners. Charity worked very closely with this partner to isolate and resolve any issues and concerns expressed by this partner. She identified a useful method to track and manage the project’s progress and communicated with the partner every day. We hope your agency will have the opportunity to put her skills to work for your next application project.

Mobile Technology Leadershipis at the technology forefront for providing electronic government services for all types of devices, and today is the largest provider of

official government mobile apps in the United States. The company has launched more than 100 government mobile applications, and was the very first to develop government iPhone, iPad, and Windows Phone applications. NIC is focused on ensuring that our partners have access to the latest technologies for providing electronic services. We are constantly reviewing, testing, and developing for these innovative new technologies.

We employ a “mobile first” strategy, and believe that today’s evolving tech-nology requires all online services to be developed with a mobile consideration. A November 2012 study by the Pew Center’s “Internet & American Life Project” reported that 56 percent of all cellphone owners use the device to access the

Internet – up from 25 percent just three years ago. And the Center’s April 2012 study noted that among smartphone owners, young adults, minorities, those with no college experience, and those with lower household income levels are more likely than other groups to say that their phone

is their main source of Internet access. Mobile is expanding the availability of eGovernment services to more Americans, and NIC is developing new mobile services as accessibility continues to grow.

In addition to native mobile apps, we also lead in mobile Web expertise, using HTML5 or “responsive design” to write one set of code that automatically detects what type of device is being used, be it desktop computer, laptop, smartphone, or tablet. Responsive design not only automatically detects the device, but scales the design and formats content accordingly. This approach not only provides conve-nience to those using the service, but is also efficient for government partners, as one set of code is written and maintained.

Another aspect of our mobile expertise allows our portals to work together to share the code so that other apps can be quickly created. For example, a practice driver exam app for the iPad was rapidly deployed to six state portals. This sharing allows all of our portal partners to benefit from the applications we develop as well as the best practices we have established.

Since we developed the first mobile application for Palm devices in the mid-1990s, we never stopped innovating and harnessing the power of the latest technology to deliver efficiencies to citizens and businesses. n

NIC

Charity Carney

ARIZONA INTERACTIVE REPORT 2012 | 7

2012 Transaction Data

montH/Yearnumber of

cc tranSactionStotal amount of cc tranSactionS

Jan. 2012 40,012 $3,278,763.90

feb. 2012 66,948 $4,385,925.39

mar. 2012 28,025 $4,245,973.78

apr. 2012 20,035 $2,804,967.14

maY 2012 35,282 $3,102,786.63

June 2012 64,592 $3,818,696.09

JulY 2012 36,078 $3,967,508.42

aug. 2012 22,472 $3,113,947.64

Sep. 2012 23,215 $3,218,969.61

oct. 2012 39,223 $4,334,367.63

noV. 2012 24,776 $2,559,047.78

Dec. 2012 16,619 $2,133,275.91

totalS 417,277 $40,964,229.92

montH/Yeartotal creDit carD,

caSH, anD acH paYmentS receiVeD

total creDit carD, caSH, anD acH

paYmentS proceSSeD

Jan. 2012 43,672 $5,413,465.93

feb. 2012 71,157 $6,981,053.06

mar. 2012 33,854 $7,133,549.47

apr. 2012 24,280 $5,436,557.94

maY 2012 40,260 $5,696,853.40

June 2012 68,651 $6,254,844.82

JulY 2012 39,904 $6,163,610.49

aug. 2012 26,724 $5,452,834.74

Sep. 2012 26,747 $5,513,618.90

oct. 2012 43,336 $6,563,775.39

noV. 2012 28,355 $4,814,223.05

Dec. 2012 19,907 $2,800,379.60

totalS 466,847 $68,224,766.79

Total Credit Card, Cash, and ACH Transactions

montH/Yeartotal number of caVu

caSH & mVrrS acH tranSactionS

total amount of caVu caSH & mVrrS acH

tranSactionS

Jan. 2012 3,660 $2,134,702.03

feb. 2012 4,209 $2,595,127.67

mar. 2012 5,829 $2,887,575.69

apr. 2012 4,245 $2,631,590.80

maY 2012 4,978 $2,594,066.77

June 2012 4,059 $2,436,148.73

JulY 2012 3,826 $2,196,102.07

aug. 2012 4,252 $2,338,887.10

Sep. 2012 3,532 $2,294,649.29

oct. 2012 4,113 $2,229,407.76

noV. 2012 3,579 $2,255,175.27

Dec. 2012 3,288 $667,103.69

totalS 49,570 $27,260,536.87

This year the portal processed more than $68.2 million in payments for the state of Arizona.

This is an increase of almost 16 percent from last year.

Total Credit Card Transactions Total Cash and ACH Transactions

$1 $3 $5 $7 $8$0 $2 $4 $6

Jan. 2012

mar. 2012

maY 2012

JulY 2012

Sep. 2012

noV. 2012

feb. 2012

apr. 2012

June 2012

aug. 2012

oct. 2012

Dec. 2012

total creDit carD, caSH, anD acH paYmentS proceSSeD ($m)

© 2013 Trozzolo.com

400 E. Van Buren St., Suite 350Phoenix, AZ 85004

(602) 256-9075www.az.gov

A Cybersecurity Breach Could Cost States a Lot More Than Credibility

Everyone talks about cybercrime and the need for heightened security measures for state enterprises. In fact, 81 percent of state officials surveyed said cyber-

security is the most important challenge they face. The question is, are states doing enough to protect their sensitive information when cybercriminals and hacktivists are on the increase in numbers and sophistication? Unfortunately, the wealth of personally identifiable information (PII) and sensitive business data makes states attractive targets.

The investment to keep security measures current and valuable data safe is relatively small when compared to the potential costs of a major breach. Consumer confidence can plummet, reputations can be damaged beyond repair, legal action can drain resources, and the negative effects can ripple far and wide, even entangling elected officials as high up as a governor in one state.

NIC’s corporate and portal security teams continuously monitor online applications and systems to detect vulnerabili-ties, and adhere to the highest levels of payment card industry (PCI) compliance. Yet, even with most of the risk outsourced,

partners still need to be aware that 100 percent of the risk cannot be outsourced.

NIC’s chief security officer, Jayne Friedland Holland, helps educate partners on the many layers and complexities involved with PCI compliance and security issues. In a recent white paper by the Center for Digital Government, she cites, for example, that many call centers record agent conversations for quality assurance purposes. If those recordings include customers providing their credit card information, then the recordings must be secured in accordance with PCI guidelines and stan-dards. Examples such as this are areas where some forget the many layers of compliance to keep data secure.

How secure are your applications and data? Do you know which compliance issues are the responsibility of the portal and which are the state’s responsibility? Your portal’s teams can put you in touch with NIC’s Corporate Security Team for a presenta-tion on compliance and security.

With states currently targeted by literally millions of security threats every week, heightened vigilance is of immediate and critical importance.