nonverbal communication
DESCRIPTION
Nonverbal Communication keynote presented at Regional Conference Bulgaria 2013, GP Vienna 2013. Why would you care about nonverbal communication? Our words bear only 11% of the information we send or receive while communicating. Rest is nonverbal.TRANSCRIPT
Nonverbal
Communication
by Ivan Petkovic
(@ipetko)
Why me?
Questions
Basics
Advanced
Part 1
Part 2
Part 3
Part 1
Questions
Visual
55%
Vocal
38%
Words
7%
Who cares?
Internal
Response
Internal
Response
External behaviour
External behaviour
What is communication?
Why does it work?
(OR FREEZE)
To show me what you're SENDING
What am I receiving?
Basics Part 2
Five Basic Principles
I.
II.
III.
IV.
V.
Five Basic Principles
I.
II.
III.
IV.
V.
I seeeeee youuuu!
Five Basic Principles
I. Observe
II.
III.
IV.
V.
Five Basic Principles
I. Observe
II.
III.
IV.
V.
Five Basic Principles
I. Observe
II. Context
III.
IV.
V.
Five Basic Principles
I. Observe
II. Context
III.
IV.
V.
A. Legs
B. Torso
C. Arms
D. Hands
E.
Fa
ce
tells are
only
guidelines,
not
rules!
Five Basic Principles
I. Observe
II. Context
III. Universal Tells
IV.
V.
Five Basic Principles
I. Observe
II. Context
III. Universal Tells
IV.
V.
Five Basic Principles
I. Observe
II. Context
III. Universal Tells
IV. Unique Tells
V.
Five Basic Principles
I. Observe
II. Context
III. Universal Tells
IV. Unique Tells
V.
Five Basic Principles
I. Observe
II. Context
III. Universal Tells
IV. Unique Tells
V. Baseline
Part 3
Advanced
Five Advanced Principles
1.
2.
3.
4.
5.
Five Advanced Principles
1.
2.
3.
4.
5.
Five Advanced Principles
1. Grouped
2.
3.
4.
5.
Five Advanced Principles
1. Grouped
2.
3.
4.
5.
Five Advanced Principles
1. Grouped
2. Change
3.
4.
5.
Five Advanced Principles
1. Grouped
2. Change
3.
4.
5.
„The truth is in the eye of the beholder” - William Shakespeare
Five Advanced Principles
1. Grouped
2. Change
3. Faked
4.
5.
Five Advanced Principles
1. Grouped
2. Change
3. Faked
4.
5.
Five Advanced Principles
1. Grouped
2. Change
3. Faked
4. (Dis)Comfort
5.
Five Advanced Principles
1. Grouped
2. Change
3. Faked
4. (Dis)Comfort
5.
Five Advanced Principles
1. Grouped
2. Change
3. Faked
4. (Dis)Comfort
5. Subtle
1. Grouped
2. Change
3. Faked
4. (Dis)Comfort
5. Subtle
I. Observe
II. Context
III. Universal Tells
IV. Unique Tells
V. Baseline
The Ten Principles
One More Thing
Be observant
„What you do speaks so loud that
I cannot hear what you say.”
- Ralph Waldo Emerson
Crave for more?