NONVERBAL COMMUNICATION

Communication through facial expression, voice, gestures, body

movement, appearance, space...but not word choice

FUNCTIONS OF NONVERBAL COMMUNICATION

REINFORCES A VERBAL MESSAGE CONTRADICTS A VERBAL MESSAGE SUBSTITUTES FOR A VERBAL

MESSAGE

Characteristics of Nonverbal Language

Cultural

AMBIGUOUS

CONTEXTUAL

subconscious

NONVERBAL

LANGUAGE

TYPES OF NONVERBAL LANGUAGE

PARALANGUAGE (VOCAL QUALITY) PERSONAL APPEARANCE KINESICS MOVEMENT/GESTURES FACIAL EXPRESSION SPATIAL COMMUNICATION TERRITORY TIME ENVIRONMENT(artifacts, fragrance,

color)

PARALANGUAGE (VOCAL QUALITY)

The most important aspect of nonverbal communication. The use of the voice to enhance word meaning.

PERSONAL APPEARANCE

Your clothing and grooming

KINESICS

Your body movement and posture send a message

MOVEMENT/GESTURES

Upper body movement

FACIAL EXPRESSION

Most notable and most important aspect of nonverbal next to voice

SPATIAL COMMUNICATION

Intimate Distance up to 18 inches Personal Distance 18 inches -4 feet Social Distance 4 feet-12 feet Public Distance 12 feet- 25 feet

Norms: expected behavior established by an individual, society or culture. When a norm is broken, the message is confused or ignored.

TERRITORY

The claiming of an area as your own

TIME

You send messages with time Time management Arrange slices of time Record important dates and deadlines Learn to say “no”

ENVIRONMENT

artifacts fragrance color