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NSW GOVERNMENT ICT STRATEGY Implementation Update 2013-14NSW GOVERNMENT ICT STRATEGY Implementation Update 2013-14

MINISTER’S FOREWORDCONTENTS

A year ago the NSW Government committed itself to a new strategic ICT direction. The reform program that underpins this ICT Strategy has already delivered major improvements.

The Government has reduced red tape for the IT industry and delivered on key procurement reform initiatives. These reforms are specifically designed to make it easier, simpler and more attractive to do business with the NSW Government.

We have delivered two new data centres in Silverwater and Unanderra. A whole of government cloud policy is now in place.

We are unlocking the value of public sector data and have held three apps4nsw challenges. We have released a new social media policy and guidelines to assist agencies in dealing with the opportunities and risks associated with social networks. We have also released the NSW Government Digital Information Security Policy.

We have achieved a great deal but we need to build on this by tapping into the expertise of government and industry to take advantage of new concepts, market opportunities and innovative technologies.

The NSW Government remains committed to the path of reform we set out a year ago. At the same time we see an opportunity to build on what we have achieved and continue to take advantage of the latest knowledge and technologies.

This Implementation Update 2013-14 supplements the NSW Government ICT Strategy 2012 with delivery highlights, completed actions, and next steps for each priority initiative.

There is no doubt that we have a lot to do and I look forward to working with you as we confirm the NSW Government as a leader in ICT.

The Hon. Andrew Constance, MP Minister for Finance and Services

CONTENTS MINISTER’S FOREWORD

Background

Key Service Capabilities

Investment

Service NSW

Open Government

Open Data

lnfrastructure and Managed Services

Procurement Reform

Managing Information for Better Services

ICT Skills and Innovation

Completed Actions

Implementation Plan

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ICT Strategy Implementation Update 2013-14ICT Strategy Implementation Update 2013-14

40million transactions take place with NSWGovernment each year

BACKGROUND

The NSW Government ICT Strategy sets out a plan to build capability across the public sector to deliver better, more customer-focused services, and to derive better value for our $2 billion annual investment in information and communications technology.

The Strategy includes a comprehensive implementation plan, across seven priority areas, to achieve these outcomes. It aligns with key NSW Government priorities including NSW 2021.

Priority initiatives Key service capabilities Outcomes

BetterServices

Better ValueInvestment

Services Anytime Anywhere

Community and Industry Collaboration

Citizen Focused Services

Better Information Sharing

Financial and Performance Management

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BACKGROUND

Governance of the ICT Strategy is provided at the highest level in government by the ICT Board, supported by the ICT Leadership Group and working groups with a strategic focus on specific issues. The ICT Advisory Panel provides expert industry advice to government on ICT matters of local and international significance. In late 2012 the Panel was expanded to nine members to optimise the breadth of industry experience.

Ref: Service NSW

1ICT Strategy Implementation Update 2013-14

KEY SERVICE CAPABILITIESKEY SERVICE CAPABILITIES

Providing services anytime anywhere Citizens and businesses expect convenient and real-time services anywhere and anytime, increasingly through mobile devices.

Community and industry collaboration Using digital channels to interact with the community and industry in policy development, priority setting and service improvement.

Citizen-focused services New and better services that deliver the ‘whole service’ from the citizen’s perspective, rather than a ‘government silo’ perspective.

Better information sharing Improving the ability of government to efficiently share and analyse information between departments.

Financial and performance management Leveraging up to date and consistent information about the financial, service and business performance of agencies to drive improved decision making and effective and efficient service delivery.

Agencies will assess progress in building key service capabilities. A service capability map will enable agencies to guide their own progress and ICT investments so that they align with whole of government priorities.

It is recognised that agencies have individual business priorities. The service capability map sets out milestones for achieving the level of maturity appropriate to agencies’ service delivery obligations.

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ImplementationhighlightsThe ICT Board has agreed that NSW Government ICT investment decisions will:

• Comply with relevant whole of government ICT policies and standards, including information management, data centre reform, corporate and shared services reform, and information security.

• Consider a service orientation, including ‘as a service’ sourcing models.

• Consider online access and support the sharing of data, as appropriate.

• Focus on collaboration and re-use and demonstrate that there are no existing ICT solutions that can be leveraged.

• Demonstrate standardisation and interoperability of technologies and solutions.

• Demonstrate better value to government and citizens over the life of the investment.

INVESTMENT

The NSW Government ICT Strategy identifies a number of tasks for the ICT Board including the setting of, and monitoring compliance with, whole of government ICT investment principles. The ICT Strategy also advocates a review of current investment processes to ensure they are the most effective way to deliver on the Government’s ICT objectives.

This update now includes clearly defined whole of government investment principles to focus ICT expenditure decisions on better value customer services.

A review of current government ICT investment processes will include alignment with these principles. Recommendations for any changes to these processes will be reviewed by the ICT Board and then considered by Government.

New Actions - ICT Survey Delivery

Review of whole of government ICT Survey to provide ICT Strategy metrics Q3 2013

Report results of the updated ICT Survey Q1 2014

To assist the ICT Board in maintaining whole of government oversight of investment, the ICT Benchmarking survey is being streamlined to provide information on government progress against the Strategy. The ICT Survey will now gather information on a range of Strategy related areas.

New Action - ICT Investment Delivery

Review and update of investment processes to include alignment with the ICT investment principles

Q4 2013

INVESTMENT


Implementationhighlight

A new organisation that is making it easier for customers to interact with the NSW Government by bringing services together

• July 2012 - New organisation established to deliver an integrated multi-channel service specifically designed for quality customer experience.

• July 2013 - Rollout of Tranche 1 services - single website, phone number and new service centres.

NEXT STEPS

Service NSW is being operationalised in several tranches or phases. Each tranche will see the expansion of both the locations and services offered over a five year period commencing with a commercial launch of services in 2013.

A key goal of Service NSW is to provide services to citizens in ways that match customer needs and expectations. Tranche 1 entails the rollout of not only 18 one-stop-shops, but the commencement of one phone number and call centre for a whole of government information service, a single website for online transactions, and various customer service process improvements. For example, a customer will be able to renew their driver and fishing licences, while also requesting a copy of their birth certificate, from one place.

In addition, a number of concepts will be tested that will drive better customer service, efficiencies, and elements of government strategy such as the NSW Government Cloud Policy.

Examples of process improvements identified for Tranche 1 include:

• Integrating address change to enable customers to notify multiple agencies at the same time.

• Bundling government information according to life events to enable customers to perform a number of related transactions once.

• Simplifying the issuing of Senior Cards.

New Actions - Service NSW Delivery

Pilot implementation of Tranche 1 services for service centres Q3 2013

Pilot implementation of Tranche 1 services through Service NSW digital channel Q3 2013

Pilot implementation of Tranche 1 services for contact centres Q4 2013

Enhance Tranche 2 business case based on Tranche 1 results Q4 2013

Commercial launch of Tranche 1 services Q4 2013

SERVICE NSW


SERVICE NSW

OPEN GOVERNMENTImplementationhighlights

An open, online approach to delivering services, communicating and sharing information in accordance with the principles of

transparency, participation, collaboration, and innovation

• August 2012 - The NSW Government Open Government Plan requiring agencies to report on current and future actions to move to more open, online government, published under Premier’s Memorandum M2012-10 Open Government.

• October 2012 - Public consultation on the NSW Government Social Media Policy and Guidelines authorising greater use of social media to communicate across government and with industry and the community.

• October 2012 - Agencies required to list all community consultation activities on the Have Your Say website published under Premier’s Memorandum M2012-13 Community Consultation / Have Your Say.

• December 2012 - New best practice website, smartphone and tablet design guidelines developed.

• December 2012 - Quality Regulatory Services program of reforms to ease the regulatory burden on business including through improved electronic transactions and access to reporting templates online.

• April 2013 - Easier access to government publications and open access information online at opengov.nsw.gov.au.


OPEN GOVERNMENT

NEXT STEPS

The ICT Board and ICT Leadership Group will drive the development of open government maturity across the NSW public sector. This will incorporate the work of the Department of Premier and Cabinet to streamline NSW Government digital channels.

Consistent with NSW 2021, in 2012 principal departments reported current and planned open government activities to the ICT Board. Agencies will report again to the ICT Board by the end of 2013.

Social networks provide the tools that enable open government principles of collaboration and participation. Incorporating social media in communication strategies will build our capacity as a responsive government that values customer service. Following the release of the social media policy we are now focusing our efforts on providing resources to staff to provide training and tools to use social media more effectively.

New Actions - Open Government Delivery

Develop a NSW Government digital strategy for improved access to information and citizen engagement Q4 2013

Publish training and education resources for agencies and staff to implement and use social media Q4 2013

Open government initiatives to be reported in agency Open Government Plans, supported by a Community of Practice to guide implementation and share best practice

Q4 2013

Implementationhighlights

Stimulating innovative solutions to service delivery by making NSW Government data available to the public and to industry. This initiative drives the reform of data access, licensing and use across NSW

• From July 2012 - Enhancements to data.nsw including more datasets, a direct link to the government publication portal opengov.nsw, and a new facility for requesting datasets.

• From November 2012 - Supporting the growth of the digital economy by fuelling new, collaborative solutions using government data, including through a series of apps4nsw competitions and developer networking events.

• May 2013 - NSW Governement Open Access Licensing Framework endorsed.

NEXT STEPS

The ICT Board has recognised the need to empower and support agencies to make data available and has led the development of a NSW Government Open Data Policy. This policy provides clear direction for NSW Government agencies on implementing the Government’s commitment to open data. It provides mechanisms to support agencies to prioritise the release of data and a framework for clearly describing data quality.

New Action - Accessing and Managing Government Data Delivery

Develop a whole of government open data policy Q3 2013

Drive implementation of the open data policy across NSW Government Q3 2015

New Action - apps4nsw Delivery

Facilitate greater collaboration between agencies, industry and the citizen-developers, including through the apps4nsw program

ongoing

The success of the apps4nsw program demonstrates the value of making Government data more accessible. Open data has been described as the fuel of the digital economy and apps4nsw events will play a key role in driving innovation and industry development in NSW.

OPEN DATA

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OPEN DATA

INFRASTRUCTURE AND MANAGED SERVICESStimulating innovative solutions to service delivery by making NSW

Government data available to the public and to industry. This initiative drives the reform of data access, licensing and use across NSW A new approach to sourcing ICT assets and services

• June 2012 - Establishment of the Infrastructure and Managed Services Working Group to drive development of the ICT Service Catalogue and to support agencies’ transition to cloud services including through the new government data centres.

• September 2012 - New ICT Service Catalogue established for central online access to ICT contracts.

• February 2013 - Study of cloud service projects commenced to understand the benefits and risks of a move to as a service offerings, and to inform the development of a government cloud policy, standard contract terms, and services for the ICT Service Catalogue.

• September 2013 - NSW Cloud Policy released.



INFRASTRUCTURE AND

NEXT STEPS

The NSW Government has identified cloud based ICT services as an opportunity to achieve better value ICT investment and improve the scalability and reliability of ICT services. A whole of government cloud services policy and associated guidelines will assist agencies when transitioning to cloud based ICT solutions.

Cloud services will become one of the key ICT delivery models to be evaluated when agencies are undertaking ICT procurements. Guidance will be provided for agencies in determining which cloud delivery model is best suited to their business needs, including an evaluation of cost-benefit considerations, regulatory compliance and risk.

A broader ICT sourcing framework will be developed to build on this work and support agencies to evaluate all sourcing options using a full range of cost-benefit considerations.

The transition to a service orientation is supported and facilitated by the NSW Government’s data centre reform initiative. Under this reform, the existing 130 separate government data centres across the State will progressively be transitioned to two, state of the art facilities in Silverwater and Unanderra. This initiative will be leveraged to drive agency ICT service orientation by providing data centre as a service, which gives agencies secure and efficient access to a shared pool of ICT systems and infrastructure.

A government private cloud will be made available from the data centres. The government private cloud will act as a marketplace from which agencies can source reliable infrastructure as a service, platform as a service and software as a service, provided by third parties and government shared service providers, through the ICT Service Catalogue. The government private cloud will be for the exclusive use of government agencies, providing increased levels of security, connectivity and efficiencies.

New Actions - Cloud Delivery

Introduce an as a service module under the Procure IT Framework Q3 2013

Evaluate the cloud pilot projects Q4 2013

Support the cloud policy by providing comprehensive ICT sourcing guidance Q2 2014

New Actions - ICT Service Catalogue Delivery

Establish a schedule of priority service offerings to be developed to meet agency business needs Q4 2013

Develop and implement functionality to support the ICT Service Catalogue in collaboration with industry and agencies

Q1 2014

New Actions - Application Rationalisation Delivery

Identify scope for software rationalisation with relevant technical standards Q1 2014

Identify opportunities for software rationalisation at the whole of government level Q1 2014 and ongoing

INFRASTRUCTURE AND MANAGED SERVICES


INFRASTRUCTURE AND

New Actions - Data Centre Reform Delivery

Provide an industry marketplace in the data centres for small and medium enterprises and other suppliers to provide services Q4 2013

Develop virtualisation guidelines, including meeting NABERS data centre rating goals Q4 2013

Develop guidance and technical standards to optimise use of data centre network connections Q2 2014

Agencies will progressively virtualise their environments and consolidate them under the data centre reform program.

The ICT Procurement and Technical Standards Working Group will consider the current business applications common to agencies as they migrate into the government data centres. This will provide the opportunity to identify the most efficient and competitive range of whole of government applications.

The hardware category sub-group of the Procurement and Technical Standards Working Group is developing standards to guide agencies in their approach to options including mobility as a service that will support bring your own device capability.

More products and services will be made available through the ICT Service Catalogue to provide an effective and efficient ICT supply chain, enabling agencies to easily access scalable and reliable ICT as a service. The Service Catalogue will support consistency with new sourcing strategies and technical standards that meet government requirements. This will assist in embedding common approaches, technologies and systems to maintain currency, reduce unnecessary duplication, improve interoperability and provide better value ICT investment.

PROCUREMENT REFORM

NEXT STEPS

The ICT Board will lead reform of the procurement of ICT goods and services to align with NSW Government Procurement Reform. The reform objectives are to drive value for money, deliver quality government services, increase competition and improve the alignment of purchases with business needs.

The Government will implement a category management approach to ICT procurement. We will develop underlying whole of government strategies for ICT purchases across a range of services. These strategies will be informed by technical standards being developed by the ICT Procurement and Technical Standards Working Group. In line with the principles of outcome-based procurement, the Government will also look at innovative ways of engaging with industry earlier in the procurement phase.

New Actions - Procurement Reform Delivery

ICT Procurement and Technical Standards Working Group to prioritise and develop technical standards in two tranches

Tranche 1 – Q4 2013 Tranche 2 – Q2 2014

ICT Board to implement a category management approach to ICT procurement

Q4 2013

Government to adopt new ways of engaging earlier and more innovatively with the ICT industry

Q2 2014

Making it easier for business to supply to government, and for buyers to procure the right ICT goods and services at the right price Implementation

highlights• July 2012 - New procurement

governance structure established comprising the NSW Procurement Board, Procurement Leadership Group and industry Procurement Advisory Group.

• August 2012 - Establishment of the Procurement and Technical Standards Working Group to develop standards for ICT sourcing across hardware, software and telecommunications.

• September 2012 - Mandated use of the Procure IT contract to make it easier for suppliers to engage with government.

• December 2012 - Role of the ICT Board expanded to include ICT procurement.

• January 2013 - ICT Services Scheme established to replace Contract 2020, meaning less red tape and lower costs in doing business with government.


PROCUREMENT REFORM

NEXT STEPS

In 2013, work on many of the existing actions of the Information Management Framework initiative will be completed. This includes the development of standards, common approaches to information management, and clear definitions of accountabilities and responsibilities for information management in NSW Government.

Preparedness to handle and leverage big data is an issue facing governments and other large organisations globally. Building the Information Management Framework committed to in the ICT Strategy 2012 will ensure we can improve business intelligence across the sector and ultimately provide better services to citizens.

The NSW Government aims to take advantage of opportunities presented by big data. Continuing to build on the Information Management Framework committed to in the ICT Strategy 2012 Implementation Plan is a fundamental enabler of using government data more effectively.

NSW Government central agencies have a key coordinating role in working with clusters to deliver the Government’s policies and service priorities for the community, as outlined in NSW 2021. The Strategic Centre Initiative focuses on areas of intersection between the central agencies – Department of Premier and Cabinet, NSW Treasury, and the Department of Finance and Services. The Public Service Commission also has a key central role.

Several whole of government ICT projects will support this initiative. For example, the Smarter Administrative Regulation Project will streamline the governance, and improve the availability of administrative regulations such as Ministerial Memoranda and departmental circulars. The project will deliver an Administration Regulation Portal, providing a single platform for central agencies to publish and revised administrative regulations.

New Actions - Strategic Centre Delivery

Develop Smarter Administrative Regulation Reporting Portal including standardisation, consolidation and impact assessment Q4 2013

Develop web-based NSW 2021 performance reporting tool to streamline data collection Q4 2013

A structured approach to information management to support efficient information sharing and security

MANAGING INFORMATION FOR BETTER SERVICES

• August 2012 and April 2013 - Llocation intelligence think tanks held to bring together industry and government leaders to identify priorities for location based information and spatial data.

• October 2012 - New Information Sharing Working Group to identify and manage a number of projects to demonstrate the benefits of sharing data between agencies.

• November 2012 - Development and implementation of the NSW Government Digital Information Security Policy and establishment of an Information Security Community of Practice.

• February 2013 - New Information Management Community of Expertise established to support practitioners and progress the development of an information management framework.



MANAGING INFORMATION

A structured approach to information management to support efficient information sharing and security


In December 2012, the ICT Board recommended the investigation of options available to effectively manage NSW State records in an increasingly digital recordkeeping environment. The review will investigate how our record keeping obligations will impact on the adoption of cloud based services and doing more business digitally.

New Action - Information Management Delivery

Review legislation and policy relating to digital records management and ICT sourcing models Q2 2014

New Actions - Information Sharing Delivery

Develop guidance material for NSW Government employees to facilitate information sharing Q2 2014

New Actions - Information Security Delivery

Develop guidance to assist agencies in transitioning to the new information classification and labelling system Q3 2013

Review implementation of the Digital Information Security Policy Q2 2015

A key recommendation of the Opening Place-based Information think tank, held in August 2012, was the development of a NSW location intelligence strategy to maximise the service delivery benefits of spatial data assets. A second think tank was held in May 2013 to provide a forum for consultation on foundation spatial datasets and to drive the development of whole of government strategy for location intelligence.

New Action - Location Enabled Data Delivery

Develop and implement a NSW Government location intelligence strategy Q2 2014


MANAGING INFORMATION

NEXT STEPS

The ICT Strategy recognises that new sourcing models, including cloud services, will require a range of new skills and capabilities including contract, vendor, and project management.

The ICT workforce management strategy for the NSW Public Sector will account for in-house ICT requirements and future skills needs. It will enable ICT and Human Resource managers across government to carry out recruitment and selection, performance management, training and development, workforce and succession planning, and career path activities in a consistent manner.

The workforce management strategy incorporates the Skills Framework for the Information Age, an internationally recognised capability framework for the ICT sector. The strategy will be piloted in a small number of agencies in 2013, before being rolled out across government.

New Action - ICT Skills and Capability Delivery

Evaluate ICT workforce management pilots Q2 2014

New Action - ICT Public Sector Innovation Delivery

Collaborate with peak research bodies including NICTA, ACBI, CSIRO, universities and through the Australian eGov cluster

Q2 2013 and ongoing

ICT SKILLS AND INNOVATION

• October 2012 - New cross-agency ICT Skills and Capabilities Working Group established.

• December 2012 - NSW Government review of the future skills requirements, current public sector ICT workforce and the overall ICT labour market.

Ensuring the public sector has the right mix of knowledge and skills to keep pace with the rapidly evolving technology landscapeImplementation

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COMPLETED ACTIONSInitiative Action

Service NSW Prioritise the development of the business case, including the Technology Roadmap, for the establishment of Service NSW

Implement the first tranche of Service NSW

Open Government

Publish an Open Government Plan

Implement a whole of government policy that supports the use of social media for enhanced public engagement and service delivery

Make reference guidelines available to agencies for public sector employees’ use of social media

Facilitate greater public consultation on major policy development

Expand and promote Publications NSW as the default and easily searchable repository for published government information, reports, policies and other announcements

Publish guidance on compliance with GIPA requirements and voluntary disclosure of government information

Monitor and report on GIPA requirements and proactive disclosure

NSW agencies to investigate making templates and reporting forms available online and accepting electronic submission of updates and reports

NSW agencies to investigate online renewal of Government licences, including updating customer and business details

Develop best practice website, smartphone and tablet design guidelines

Open Data Host two new apps4nsw events to leverage datasets

Identify and publish syndicated feeds of high demand real-time data

Expand and enhance data.nsw.gov.au

Develop an open access licensing framework in consultation with an across-government working group

Infrastructure and Managed Services

Build a service catalogue in collaboration with industry and other agencies

Establish pilot private cloud offering

Policy frameworks in place to support cloud offerings through Service Catalogue

Procurement Reform

Expand the role of the ICT Board to include the governance of ICT procurement

Pilot two early industry engagement projects focusing on frontline services

Develop a simplified and easier to use ‘short form’ Procure IT contract to reduce burden for SMEs

New modules as part of the Procure IT contract suite to be developed in collaboration with industry

Initiative Action

Managing Information for Better Services

Establish an Information Management Community of Expertise to improve the capability of the NSW Government and address cultural and other barriers to better information sharing and management

The Electronic Information Security Working Group to refine and agree key elements of the Electronic Information Security policy for approval by the ICT Board

Ensure all agencies have commenced implementation of the Electronic Information Security Policy

Establish a governance framework in consultation with clusters and central agencies to develop an integrated approach to performance and management information

Secure formal approval of a Foundation Spatial Data Framework

Monitor and analyse requests for information and identify categories that should be made available to other agencies and to the public

Task executives in agencies to identify information sharing opportunities for social, economic, and/or corporate benefits

Establish a common approach to information management and standards

Develop NSW Data Custodianship Policy and Spatial Guidelines

ICT Skills and Innovation

Determine the shape and characteristics of the future ICT workforce, and any current gaps

Create an ICT Skills and Capability Working Group to ensure a whole-of-government approach to ICT capability

Identify and actively promote best practice ICT enabled service delivery through the Strategy website, workshops and events to propagate what works well in government

Build a knowledgebase of best practice examples of ICT enabled service delivery from the public, industry and research sectors

Map the anticipated configuration of ICT functions and activities in NSW Government agencies within 5 years and 10 years

Review the current state of the NSW Government ICT workforce, including contractors and contract usage

Review the characteristics of the ICT labour market

Develop a strategy to meet public sector ICT requirements

Work with Australian eGov Technology Cluster to encourage SMEs to develop innovative solutions for government

Promote agency participation in NICTA’s Digital Productivity Showcase to understand benefits of new service delivery techniques

Enhance the NSW Public Sector Capability Framework to incorporate ICT skills and knowledge

COMPLETED ACTIONS

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InitiativeLead Agency Action

2013 2014 2015

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

Service NSWDepartment of Premier and Cabinet

Expansion of Service NSW service offerings, locations and channels

Pilot implementation of Tranche 1 services for service centres

Pilot implementation of Tranche 1 services through Service NSW digital channel

Pilot implementation of Tranche 1 services for contact centres

Enhance Tranche 2 business case based on Tranche 1 results

Commercial launch of Tranche 1 services

OPEN GOVERNMENT


2013 2014 2015

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

Open GovernmentDepartment of Premier and Cabinet

Develop a NSW Government digital strategy for improved access to information and citizen engagement

Publish training and education resources for agencies and staff to implement and use social media

Open government initiatives to be reported in agency Open Government Plans, supported by a Community of Practice to guide implementation and share best practice

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2013 2014 2015

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Accessing and Managing Government DataDepartment of Finance and Services

Prioritise key government datasets for standardisation in consultation with government, industry and the research community

Define and agree on common data standards across NSW Government

Expand and enhance data.nsw.gov.au including federation with data.x.gov.au portals

Develop a whole of government open data policy

Drive implementation of the open data policy across NSW Government

Information and Data LicensingDepartment of Finance and Services

Implement the Open Access Licensing Framework across government

apps4nswDepartment of Finance and Services

Facilitate greater collaboration between agencies, industry and the citizen-developers, including through the apps4nsw programN

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2013 2014 2015

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

CloudDepartment of Finance and Services

Development of the trusted government private cloud

Migrate agency environments to trusted government private cloud

Introduce an as a service module under the Procure IT Framework

Evaluate the cloud pilot projects

Support the cloud policy by providing comprehensive ICT sourcing guidance

Data Centre ReformDepartment of Finance and Services

Provide an industry marketplace in the data centres for SMEs and other suppliers to provide services

Develop virtualisation guidelines, including meeting NABERS data centre rating goals

Develop guidance and technical standards to optimise use of data centre network connections

Application RationalisationDepartment of Finance and Services

Identify scope for software rationalisation with relevant technical standards

Identify opportunities for software rationalisation at the whole of government level

ICT Service CatalogueDepartment of Finance and Services

Establish a schedule of priority service offerings to be developed to meet agency business needs

Develop and implement functionality to support the ICT service catalogue in collaboration with industry and agencies

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2013 2014 2015

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Procurement ReformDepartment of Finance and Services

Issue guidelines for agencies to undertake industry engagement in their own right, so the process and outcomes are repeatable and consistent

Establish strategic asset management systems and contracts that allowassets and services to be pooled

ICT Procurement and Technical Standards Working Group to prioritise and develop technical standards in two tranches

ICT Board to implement a category management approach to ICT procurement

Government to adopt new ways of engaging earlier and more innovatively with ICT industry

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Information ManagementDepartment of Finance and Services

Define clear information management accountabilities and responsibilities across all levels of agencies for all public sector employees

Develop guidelines to assist agencies manage/transition legacy information and data (including identifying appropriate material for digitisation)

Establish a standard information architecture approach for use across government

Establish a portal to access ‘Sources of Authority’ for information management guidance

Identify and promote Centres of Excellence across NSW Government agencies to act as custodians of strategic information assets

Develop metadata frameworks to enable searching across diverse systems

Review legislation and policy relating to digital records management and ICT sourcing models

Strategic CentreDepartment of Premier and Cabinet

Develop Smarter Administrative Regulation Reporting Portal includingstandardisation, consolidation and impact assessment

Develop web-based NSW 2021 performance reporting tool to streamline data collection

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2013 2014 2015

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Information Sharing Department of Finance and Services

Review policy, practice and legislation that is preventing cross-governmentsharing of information

Make aggregated, depersonalised data available for use across government

Facilitate access to private sector data to improve the delivery of government services

Agencies will identify information sharing opportunities that will provide service delivery benefits

Seek community and business views on information that could be shared across government to improve services

Develop a directory of key information assets that can be shared across agencies

Develop guidance material for NSW Government employees to facilitate information sharing

Information SecurityDepartment of Finance and Services

Convene workshops and seminars with NSW ICT professionals to gauge progress toward implementing the Digital Information Security Policy

Agencies to complete implementation of the Digital Information Security Policy

Develop guidance to assist agencies in transitioning to the new information classification and labelling system

Review implementation of the Digital Information Security Policy

Location Enabled DataDepartment of Finance and Services

Facilitate agencies to spatially enable their data and make it publically available

Extend the Spatial Information Exchange architecture for use across all agencies

Integrate the Spatial Information Exchange and data.nsw

Establish standards for spatially enabling information

Develop and implement a NSW Government location intelligence strategy

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2013 2014 2015

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ICT Skills and CapabilityDepartment of Finance and ServicesPublic Service Commission

Partner with industry associations to leverage industry ICT skills accreditation programs

Evaluate ICT workforce management pilots

ICT Public Sector InnovationDepartment of Finance and Services

Deliver workshops / events that identify best practice ICT delivery across government

Collaborate with peak research bodies including NICTA, ACBI, CSIRO, universities and through the Australian eGov cluster

INVESTMENT


2013 2014 2015

Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

ICT Survey Department of Finance and Services

Review of whole of government ICT Survey to provide ICT Strategy metrics

Report results of the updated ICT Survey

ICT InvestmentDepartment of Finance and Services

Review and update of investment processes to include alignment with the ICT investment principlesN

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ICT Strategy Update 2013-14

© Crown in right of New South Wales

through the Department of Finance

& Services, 2013.

This copyright work is licensed under a

Creative Commons Australia Attribution

3.0 licence, http://creativecommons.org/

licenses/by/3.0/au/

Any inquiries relating to this publication,

may be addressed to the Department

of Finance and Services at

[email protected].

The NSW Government ICT Strategy

Implementation Update 2013-14 is

available online at

www.finance.nsw.gov.au/ict

ISBN 978-0-7347-4469-2 (PRINT) 2013

nsw government ict strategy implementation update 2013-14 strategy... · ict strategy...

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