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OCTOBER 10, 2015

A MESSAGE FROM RICHARD R. KELLEY TO OUR OUTRIGGER ‘OHANA

Milestone years of service celebratedBY KATHY OYADOMARI

Another quarter has come and gone and several milestones have been met by our Outrigger ‘ohana who deserve recognition and thanks. For those who have reached 30 years or more years of service, we extend our mahalo for all you do to contribute to our success.

JOHN WONGJohn joined Outrigger as a laundry attendant at the Outrigger Prince Kuhio. He also worked as assistant laundry manager, assistant housekeeper and general maintenance. Currently, John works in maintenance at the Outrigger Reef Waikiki Beach Resort and keeps busy answering house calls and working on projects. John appreciates being able to continuously learn new things. The development of Waikiki Beach Walk® was a significant change that he will always remember. On his days off, John and his wife are busy babysitting their grandchildren and if time permits, he enjoys walking for exercise. Future plans include traveling to Vietnam and one day planning a trip around the world. John’s philosophy for life is to “study hard, learn as much as you can and always do your best.”

30YEARS

JOSE DEREXESJose joined Outrigger as a housekeeper at the Outrigger Waikiki Village and currently works as a steward at the Embassy Suites by Hilton® - Waikiki Beach Walk®. He is responsible for cleaning all the dishes, flatware and cups for 1,300 guests a day and enjoys keeping everything clean and in its place. Jose has seen a lot of big changes at Outrigger with the growth of the company. He looks forward to attending parties, watching TV, going to the movies and visiting friends on his days off. Travel plans include visiting the Philippines to visit relatives and going to Canada with his sister to visit nieces and nephews. Jose says “I thank God for giving me the strength to work at Outrigger for the last 30 years.” His philosophy for life is “as long as you live, enjoy your life.”

35YEARS

Years of service >> 5

Dr. Richard Kelley

Flu >> 8

This flu season could be the worst in years

BY DR. RICHARD KELLEY

I am concerned that over the past few weeks, many of us may have missed the important news that the United States and other Northern Hemisphere countries, including Europe and most of Asia, may be heading for one of the worst flu seasons in years. That is the conclusion of William Quirk and Alexander Nowak at the U.S.-based financial firm Piper Jaffray. They noted that the number of flu cases in Australia and New Zealand increased massively this year. “The Southern Hemisphere just went through one of the worst seasons on record (despite the vaccine targeting the correct strains),” wrote Quirk and Nowak in a note to clients, a summary of which was published in Business Insider magazine. The total number of influenza-like illness (ILI) cases was up 45 percent over the previous year, the worst increase since 2009. Studies over the years have shown the flu season in New Zealand to be a great predictor of what will happen in the U.S.

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Saturday Briefing is published by and for

hosts of Outrigger Enterprises Group (OEG)

Editor-In-Chief: RICHARD KELLEY Senior Editor: KATHY FOLEY

Supervising Editor: PILA HANSON Contributors: OEG HOSTS

Visit us online at: www.saturdaybriefing.outrigger.com

Submissions to Kathy Foley at kathysb@outrigger.com.

© 2015 Outrigger Hotels Hawaii An Equal Opportunity Employer

If you are interested in a position listed below and meet the qualifications, please go to Outrigger.com and click on Employment at the bottom of the page. We only accept online applications for the open positions from internal candidates. If you have any questions, please contact your HR Business Unit Representative. Application deadline for the following positions is October 16, 2015.

Guest Services Representative (full-time)A minimum of one year customer service required, with cash handling and hospitality industry experience preferred. Must have basic computer skills and ability to type 30 wpm. Must also be a team player with excellent communication skills and flexibility to work any day and shift, including the graveyard shift.

Trusts and Estates Manager (full-time)Must have a bachelor’s degree; accounting, tax and/or law concentration preferred. Minimum 10+ years of combined financial work experience in a bank trust department, a CPA firm, law firm or similar. Five-plus years of experience in estate and gift planning, trust administration and accounting, life insurance, income, estate and gift tax compliance and/or tax planning required. Additional experience with investments and financial planning a plus.

Lead Maintenance (full-time)A minimum of two years experience in all aspects of building maintenance required, including, but not limited to, building maintenance and repairs, electrical, plumbing, carpentry, drywall repair, appliance repair and mechanical skills. Three years supervisory experience preferred. Must possess strong communication skills and flexibility to work any shift and day.

Accounting Assistant (full-time)Processes and verifies invoices and checks and researches necessary information for accounts payable to assist in making accurate and timely payments. Performs various clerical duties. Accounting or Business degree preferred. Previous experience in accounts payable and/or general accounting preferred.

KONA HAWAIIAN RESORTHouseperson (full-time)

Must be able to lift at least 50 lbs with previous housekeeping experience preferred. Excellent communication skills at all levels required. Must be able to work any day and shift and possess a valid driver’s license.

NAPILI SHORES MAY BY OUTRIGGER Houseperson (full-time)

Must be able to lift at least 50 lbs with previous housekeeping experience preferred. Excellent communication skills at all levels required. Must be able to work any day and shift and possess a valid driver’s license.

Happy birthday!Oct 21: Elizabeth A. Agustin, Avelina B. Camungao, Jane Chen, Delia Aguilar Estacio, Sasikarn Kamkaew, Rajend Kishore, Kristofer K. Nickelsen, Kurt Pursun, Rungreang Raksri and Paul Sarmiento.

Oct 22: Maria M.Z. Acevedo, Maria Warlita Afaga, Sidharath Anand, Michael G. Cabulera, Veresa Kurualeba, Marylene Lagasca, Rusiate Mtaakisalia, Robert Y. Watase and Aminath Wisama.

Oct 23: Cristina Agmata, Darren C. Alcos, Kin Ho Cheang, Carnita T. Encomienda, Bert G. Nawatani Jr., Christina Panaguiton, Townsend Springmeier, Kinisimere Tagayawa and Piya Tumket.

Oct 24: Therese C. Chee, Siu Fong Kwok, Donna Ann Laguana, Hon Chiu Ma, Michael Rose, Emerson S. Sales and Gundaway Panday Tabalan.

Oct 25: Anne Marie Louise Ram Bundhooa, Ledua Peniasi Cama, Alfredo R. Encomienda, Rajesh Kumar Fokeer, Yan Qiao Gao, Ahmed Hassan, Lisa Hilton, Mohamed Jiffry, Judson Klinger, Mitsuko Koiwa, Linda Lilibeth B. Lagpacan, Leonard V. Millon, Yu Shin Ng, Pornjit Petnak, Richard Ricardo Sacay, Eddie B. Soriano, Darrin D. Victoriano and Pamela M.G. Yagi.

Oct 26: Jariya Amnuaysit, Jojelyn G. Cabulera, Pingting Chen, Benner Gatbonton, Kridsada Khaekpathan, Deepah Muddoo and Lance K. Sugiyama.

Oct 27: Ricardo R. Aguilar Jr., Timothy J. Akao, Julieto A. Boniel, Clarita Esmeralda, Nileshwar Goundar, Palakorn Jansin, Yashneel Kumar, Akanisi Lebaivalu, Nim Narayan, Ratu Meli Rerevakijiova, Peter James Skinner, Thara Srisakonsuk and Wiruch Yuso.

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Mahalo and aloha, Mia LauBY KATHY OYADOMARI

On October 1, management and fellow hosts of the Outrigger Waikiki Beach Resort celebrated the retirement of Mia Lau. Dr. Chuck Kelley and Robert McConnell were pleased to express their appreciation to Mia on behalf of Outrigger Hotels for her hard work and dedication. Gifts of aloha in recognition of her 29 years of service were presented to her. Mia started working in housekeeping at the OHANA Waikiki West and also worked at

the Outrigger Reef Tower, the Outrigger Waikiki Tower, the Outrigger Waikiki Hobron, OHANA Waikiki Malia and finally the Outrigger Waikiki Beach Resort. Mia shared that it’s her time to retire and enjoy life. She is looking forward to traveling with her husband to China and visiting her son in San Diego. She has three grown children and hopes to be a grandparent one day. Mia thanked the Kelley family for the opportunity to work for the “best company in Hawai‘i.” She extended a mahalo to her supervisors for guiding her all these years and said she was grateful for her good health that allowed her to work for 29 years. With thanks and well wishes, we bid our fond aloha to Mia.

Dr. Chuck Kelley, Ivy Kwok, Mia Lau, Carol Ly and Robert McConnell

Mia and her Outrigger ‘ohana

It’s Halloween! …And what could be scarier than public speaking, right?

BY KATHY FOLEY

Let the Outrigger Toastmasters Club help you squelch the anxiety and nervousness of public speaking. Over the past 12 years, our club has helped Outrigger hosts overcome their fears and polish their public speaking skills. Members offer a supportive and nurturing environment in which to practice and improve. From novice to professional, you’ll hear stories that will have you reaching for Kleenex or howling with laughter. You’ll be educated, inspired and motivated by fellow hosts who all share the same goal. We meet the second and fourth Wednesday of each month at noon in the OHANA Waikiki East Security Office and new members are always welcomed.

JOIN US! HALLOWEEN OPEN HOUSE

Wednesday, Oct. 28, noonOHANA Waikiki East Hotel Security Office, Lobby Level

Public speaking isn’t a “trick,” it’s a “treat!” Check us out, we’re not so scary! Just ask any of our officers:

• President: Kathy Foley, ACB – kathysb@outrigger.com• VP of Membership: Kathy Oyadomari, ACB – kathy.oyadomari@outrigger.com• VP of Education: Laurie Hirata, ACB – laurie.hirata@outrigger.com• VP of PR: Kathy Hansberry, ACB – kathy.hansberry@outrigger.com• Sergeant of Arms: Jose Solorio – jose.solorio@usa.g4s.com• Treasurer: David Reed – david.reed@outrigger.com• Secretary: David Nishi – david.nishi@outrigger.com

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Calling all Rainbow Warriors basketball and football fans!BY GLAIZA DE GRACIA

Join #teamOutrigger at these upcoming UH Outrigger-sponsored events:

Outrigger Fiji Beach Resort’s Adele Lingam crowned Miss Coral Coast Queen

BY DONNA PARKIN

Top left: Adele in Itauki (Indigenous Fijian attire)

Top right: Adele crowned QueenRight: Adele’s float

Congratulations to Sales Executive Adele Lingam who was crowned Queen of the Coral Coast at a gala celebration at the Coral Coast Carnival on 26 September. Adele was also the winner in five other categories:• Miss Best Researched Topic• Miss Sarong• Miss Best Float• Miss Traditional Attire• Miss Best Talent Adele’s theme for the carnival was “Empowerment of Women.” She dedicated her win to her late father and said she was also very appreciative of the support she received from the resort, in particular the engineering team who designed her float for the carnival that was inspired by the Carnival’s theme - protecting the coral reef. The Float resembled a giant whale supported by an Outrigger canoe and surrounded by children dressed up as sea animals. As part of her win, Adele will now progress to the national Miss Fiji pageant this month, representing Fiji’s Coral Coast.

Adele has worked at the resort for the past five years. She started as a trainee, working in housekeeping, front office, kitchen and food and beverage. She was then offered a full-time position in the human resources department and is now one of the resort’s sales executives. Each night of the carnival had a different theme leading up to the final crowning of Miss Coral Coast.

Outrigger Resorts Rainbow ClassicNovember 13,15 and 16UH Stan Sheriff Center

Honolulu, HI Contact Glaiza de Gracia at glaiza.degracia@outrigger.com to volunteer!

UH Football vs. Louisiana November 28Aloha Stadium

‘Aiea, HI

Contact Heather Ballao-Doeringer at heather.doeringer@outrigger.com to volunteer!

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Years of service ... << From 1

30YEARS

STEVE HU Steve joined Outrigger as a housekeeper at the Outrigger Waikiki Tower and currently works in maintenance at the OHANA Waikiki East. Steve assists guests with things that need repair in their rooms and enjoys meeting guests from all over the world. Steve comments that a significant change in the company for him is Outrigger’s international expansion. On his days off, Steve likes to play golf and hike Diamond Head with fellow hosts. Steve plans to do the right things to have a healthy life, travel across the mainland and gives thanks to Outrigger for his job and being part of the family. Steve’s philosophy for life is “be positive.”

MILIGROS “MILA” JAVIER

Mila started as a laundry attendant at the Outrigger Prince Kuhio and currently is a housekeeper at the OHANA Waikiki East. She is responsible for maintaining the cleanliness of the corporate offices and enjoys meeting the different hosts who work at the property. Mila comments that she is amazed at Outrigger’s global expansion. When not working, Mila enjoys tending to her flower and vegetable garden, going to church, watching Filipino movies and spending time with her son, to whom she is very proud. When Mila retires, she hopes to travel to different countries and the Philippines to visit her relatives. Mila shares that she is so proud and grateful to have worked 30 years for Outrigger. Her philosophy for life is “work hard, enjoy life and be happy.”

Years of service >> 6

TROY BOYCETroy started at Outrigger as a bell person at the OHANA Waikiki Malia responsible for greeting and assisting guests with their luggage. What he likes most about his job are the hosts he works with and guests he meets. Outrigger’s expansion to the neighbor islands, Asia-Pacific and the Indian Ocean are changes that stand out to him. In his spare time, he likes surfing, hiking, strolling along the beach and “kicking-back” with family and friends. Troy’s plans are to live life day by day and accept what it has to offer. A little known secret is that he is a clean freak. He shared that “I am so blessed to have wonderful children and there are no words to describe how proud I am as their father. They are the love of my life and I will cherish them forever.” Troy’s philosophy for life is to “be humble in everything you do. Treat people the way you would want them to treat you, love your neighbor as you love yourself and don’t think you’re better than anyone else.”

YEARS OF SERVICE40 YEARS

Cindy Sy Yip

30 YEARSCarl B. Kruse

25 YEARSBenjamin A Ranada, Chandra Sekhar, Rose P. Galiza, Sherilyn Marie Farris, Semesa Donu and Zhi Yi Chen.

20 YEARSJimmy Jong Hwan Lee, Leeann P. Frias, Marsha L. Kapu, Mei Ling Suzanne Lee and Reynaldo L. Presiados.

15 YEARSAdi Siteri Vidovi, Alumita Ratumaiyale, Asivurusi Toge, Charlie Khan, Daniel A. Guittu, Daven Nair, David Kien Wong, Edgar A. A. Ramos, Elman N. Pagaduan, Epi Suina, Gilbert A. Cui, Hyacinth I. Millington, Ilaisa Ratu, Ji Qiao Liang, John D. Neeley, Inia Vidovi, Jone Sakeo Yavaca, Joseva Buasoro, Katherine Y. Tsuhako, Kenneth Shimabuku, Liku Reapi, Luke Nakulanikoro, Lusiana Vakabua, Mahendra Singh, Merewalesi Thaggard, Rajnesh Kumar, Roberta N. Kinoshita, Titilia Adi Koro Yavaca and Valerie K. P. Tanaka.

10 YEARSAaron K. Sell, Andy A. Ishimine, Brenda Nunez, Douglas A. Achuara, Faatali V. Malepeai, Hui Lun Weng, Iliseva Likucia, Jholito T.

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Years of service ... << From 5

Outrigger Laguna Phuket Resort and Villas celebrates hostsBY SUKANYA SOMPHAN

The Outrigger Laguna Phuket Resort and Villas recently held events recognizing standout hosts.

Sous Chef Khun Ammart Namchaliew, Khun Narongchai Chairat and Khun Sukanya Somphan

Assistant Executive Housekeeper Khun Jiranee Bunsawang, Khun Sudjai Phukowthong and

Khun Sukanya Somphan

Front Office Manager Khun Umaporn Hongthongmee, Khun Surasit Thingwai and

Human Resources Manager Khun Sukanya Somphan

Khun Surasit Thingwai (bellman) is Host of the Month-Front of House for September. An outstanding person who makes the care of our guests a priority, Khun Surasit is recognized for his service-minded attitude.

Demi Chef de Partie Khun Narongchai Chairat is our Host of the Month-Back of House recognized for his good attitude, friendliness and supportive nature toward colleagues.

Floor Supervisor Khun Sudjai Phukowthong is our Supervisor of the Third Quarter recognized for her leadership style that results in positive comments from colleagues and guests.

Abadilla, Joanna L. Lee, Katherine A. Hansberry, Kini Sarai, Liza T. Ramos, Peter P. Mercado, Rachel M.Compoz-Montoya and Taryn D. K. Wong.

5 YEARSAlifereti Lidise, Ana Marie I. Castel, Aporosa Tabulawaki, Aseri Nadaro, Aseri Takala, Devin P. Ouchi, Eleni Domolailai, Gulshan Kumar, Hemant Narayan, Ilaine M. Caravalho, Jay Peralta, Josevata Leawere, Laisani Kunawave, Manoa Buikanivanua, Mary Rose D. Tabion, Nelson D. Bueno, Nutchanat Chuaylek, Peni N. Faleta, Peni Ratumaibulu, Pinyaluck Bunyaruangrom, Ratu Henry Kikau, Robert E. Churney, Salote Bali, Savenaca Loa, Sereima Donumaibulu, Simeon Q. Miranda, Songkarn Saelim, Susana Vidovi, Talica Tabulawaki, Tasy K. Burley, Teri R. Pagud, Thaila H. G. Kaikana, Timoci Sovivi, Vivian Z. Chen, Vonitiasi Naqia and Xue Qun Guan.

Political fundraiser

FIJICALENDAR OF SIGNIFICANT EVENTS CELEBRATED WORLDWIDE

Oct. 10-17 International Food Festival. Nadi, Fiji. Visit: http://goo.gl/ngkmCk.

Oct. 15-18 Fiji International Golf Tournament. Natadola, Fiji. Visit: http://www.fijiinternational.com/

Mon., Oct. 12 Columbus Day. Visit: https://goo.gl/7yy6t0

Thurs., Oct. 15 1 p.m. Princess Ka‘iulani Lei Making. OHANA Waikiki East Lobby, Waikīkī, Honolulu, HI.

Fri., Oct. 16 10 a.m., Princess Ka‘iulani Lei Draping. Ka‘iulani Park, Waikīkī, Honolulu, HI.

Sun., Oct. 18 3 p.m., Kuana Torres Kahale “Make Lei” CD Release. Martin & MacArthur. Hon., HI. 6 p.m., Kuana Torres Kahale. Outrigger Reef on the Beach, Kani Ka Pila Grille, Waikīkī, HI.

Oct. 13-21 Phuket Vegetarian Festival. Phuket, Thailand. Visit: http://phuketvegetarian.com/

Sun. Oct., 18 Muang Thai Phuket - Patong Marathon 2015. Bangla Road, Phuket, Thailand.

GLOBAL

HAWAI‘I

If you are interested in attending this fundraiser, please email Kathy Foley at kathysb@outrigger.com.

Keith Kaneshiro for prosecutorThursday, Oct. 15, 2015

Bishop MuseumAtherton/Bowman Hale Wa‘a

5:30 - 7:30 p.m.

THAILAND

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Honored to be a hostBY MARIANNE THESKEN

Kiahuna Founders Day celebration was the kick off to Paddle Three: “Caring for our Guests.” General Manager Chris Gampon reviewed the Hospitality Principles: - Honored to be a Host - Being Present - A Heartfelt Welcome - Lifelong Connections In a game show format, hosts answered questions about the Hospitality Principles, Ke ‘Ano Wa‘a values, the Kelley family and Outrigger. There were lots of laughs, inspirational moments and many great suggestions on how to care for our guests. The event focused on how we are honored to be a host - everything we can do to personally invite every guest to experience the place we call home. The key word being “home.” Our hosts are proud of Kiahuna Plantation Resort Kauai by Outrigger®. It is home to many who have been working here for almost 20 years

with Outrigger and even longer for others. Their love of Kiahuna is an inspiration to newer hosts. Spread over 30 acres, Kiahuna is rich in history. Learning more about the property instills pride leading hosts to share their love of Kiahuna with our guests. Hosts were divided into five teams for a “Selfie Scavenger Hunt.” Each team, took a photo of Roy and Estelle with them looking for clues around the property and snapping selfies along the way. It was a fun learning experience that prompted interaction between departments. Now our hosts should be able to identify numerous plants, historic landmarks and fun facts to share with our guests. Our goal is to make our guests feel at home and make our hosts feel honored to welcome guests to our ‘ohana and experience the true Kiahuna.

Selfie scavenger hunt fun

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Flu ... << From 1

Welcome, Peter! BY SEAN DEE

I am pleased to join Human Resources in welcoming Peter Thompson to the Outrigger ‘ohana as business intelligence analyst, reporting to Ian Milley, director of business intelligence (BI). Peter is the primary support for all BI and analytics functions including maintaining data and customizing and refining dashboards and analysis within Opera Business Intelligence. Peter has worked recently for Leighton Lam Designs and Intova, LLC, while working on his MBA. Before that he worked for Enterprise Holdings in Philadelphia in operations as a branch manager in non-airport locations as well as production manager at the Philadelphia Airport where he developed reports and systems to reduce operational costs and forecast demand more accurately for aggressive short-term pricing strategies.

Peter is pursuing a master’s in business administration from the University of Hawai‘i at Mānoa Shidler College of Business and holds a bachelor’s in communication from Cornell University College of Agriculture in New York. He is vice president for the Cornell Alumni Association - Hawai‘i Chapter and also for Graduate Business Student Association – Shidler College of Business. Peter and his wife Claire have two dogs and a cat, and he enjoys woodturning, woodcarving, surfing and hiking. Welcome to the Outrigger ‘ohana, Peter!

Peter Thompson

As winter shifts to the Northern Hemisphere from October through next April, extrapolating the Southern Hemisphere numbers suggests the U.S. might have nearly a million cases of ILI, the worst since the H1N1 flu pandemic in 2009. The U.S. reported 715,031 ILI cases in 2014. The only other year in the last decade that there were over 700,000 cases was in the pandemic year of 2009, reported Business Insider writer Bob Bryan. I am particularly alert to the dangers of a virulent flu pandemic because when I was training in medicine in Boston in the late 1950s, I spoke with many elderly people who lived through and remembered the 1918 influenza pandemic. Called the Spanish flu, it killed somewhere between 50 and 100 million people – 3-5 percent of the world’s population at the time – making it one of the world’s worst-ever medical disasters. The stories that many of these survivors told me were shocking. More recently, from the 1976–1977 flu season to the 2006–2007 season, annual flu-related deaths in the U.S. have ranged from a low of about 3,000 to a high of about 49,000, according to the U.S. Centers for Disease Control and Prevention (CDC). Worldwide, each year the flu kills about 250,000 to 500,000 – a quarter to half a million people.

Where to get your flu shotDuring Outrigger’s recent annual Wellness Fair, flu shots were offered to members of our Waikīkī ‘ohana. If you missed the Fair, here are steps you may take, depending on your health plan:HMSA PPP - Visit Doctors on Call in Waikīkī for a free flu shot – just bring your medical card, a government-issued photo ID and your Outrigger ID, or visit a participating pharmacy. On O‘ahu and most neighbor islands, these include Longs, Walgreens, Safeway pharmacies and Foodland pharmacies. For a complete list, please contact your HR representative.

HMSA HPH - See your physician or health center.KAISER - Contact your Kaiser physician or clinic.The cost of the immunization is processed through the participant’s medical coverage, so there is generally no charge to our employees/hosts.Members of our ‘ohana working in other locations should contact their supervisor for flu shot information.

This disease should never be confused with the common cold, some of whose symptoms it shares. The flu is far more serious. It’s deadly. Influenza viruses are always mutating (that is, evolving into new strains), so scientists have to work hard to develop a vaccine that will match the viruses considered most likely to cause the flu each year. It is always a high-stakes guessing game. The issue in today’s world is how rapidly air travel can move flu viruses around the globe. The concept is dramatically illustrated in an eight-minute TED-Ed animated video by Mark Honigsbaum (http://goo.gl/0NQnA). I urge everyone in Travel & Tourism to watch this video, as it quickly and dramatically shows how the 2003 SARS virus was spread to 29 countries in four months with deadly results. Flu shots are especially important to people who work in Travel & Tourism. Because travelers can carry the influenza virus thousands of miles in only a few hours, travel industry employees who greet guests from all over the world are at high risk of catching and spreading the flu. Also check out the TED talk by Laurie Garrett for a more detailed discussion of influenza and how it can spread. (https://goo.gl/fHHkFN) Again, I urge everyone to get their flu shots as soon as possible.

Don’t delay. This is serious business and if the analysis of William Quirk and Alexander Nowak is correct, this could be a very bad year. Flu shots are vital! I got mine.