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It is the mutual exchange of understandingCommunication needs to be effective in businessCommunication is essence of managementThe basic functions of management ( Planning,Organizing , Staffing , Directing and Controlling)cannot be performed well without effectivecommunication

INTRODUCTION

http://www.managementstudyguide.com/planning_function.htmhttp://www.managementstudyguide.com/organizing_function.htmhttp://www.managementstudyguide.com/staffing-function.htmhttp://www.managementstudyguide.com/directing_function.htmhttp://www.managementstudyguide.com/controlling_function.htmhttp://www.managementstudyguide.com/controlling_function.htmhttp://www.managementstudyguide.com/directing_function.htmhttp://www.managementstudyguide.com/staffing-function.htmhttp://www.managementstudyguide.com/organizing_function.htmhttp://www.managementstudyguide.com/planning_function.htm

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from Latin " communis ", meaning to share

activity of conveying information through the exchange ofthoughts, messages, or information, as by speech, visuals,signals, writing, or behavior.

INTRODUCTION

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PROCESS OF COMMUNICATION

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Sender

MessageEncodingNoiseReceiver

Medium DecodingFeedback

ELEMENTS OF COMMUNICATION

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Business Communication can be of two types:Oral Communication - An oral communication can beformal or informal. Generally business communication is aformal means of communication, like : meetings,interviews, group discussion, speeches etc. An example ofInformal business communication would be - Grapevine.Written Communication - Written means of businesscommunication includes - agenda, reports, manuals etc.

TYPES OF COMMUNICATION

http://www.managementstudyguide.com/oral-communication.htmhttp://www.managementstudyguide.com/written-communication.htmhttp://www.managementstudyguide.com/written-communication.htmhttp://www.managementstudyguide.com/written-communication.htmhttp://www.managementstudyguide.com/written-communication.htmhttp://www.managementstudyguide.com/oral-communication.htmhttp://www.managementstudyguide.com/oral-communication.htmhttp://www.managementstudyguide.com/oral-communication.htm

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promotes motivationsource of informationaltering individuals attitudeshelps in socializing

controlling process

IMPORTANCE OF COMMUNICATION

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Physical barriersSystem designAttitudinal barriersAmbiguity of words/phrases

Individual linguistic abilityPhysiological barriersPresentation of information

BARRIERS TO EFFECTIVE ORALCOMMUNICATION

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Translation

Word Choice

Context

CourtesyFeedback

EFFECTIVE COMPONENTS OFVERBAL COMMUNICATION

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The words should be clearly and properlypronounced.Poor voice control and poor pronunciation act asbarriers to Communication.Another requirement of effective oral communicationis clarity and precision.Brevity is very essential, over communication shouldbe guarded against.

HOW TO MAKE ORALCOMMUNICATION MORE EFFECTIVE

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Tone is an important requisite convey the same feeling asthe words.Use the correct pitch the way the voice moves up or down.Use the right register i.e. the right style and vocabulary tosuit the situation and the listener.

HOW TO MAKE ORALCOMMUNICATION MORE EFFECTIVE

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Listening Is an important skillSimilar to readingListening Is ConsciousAn Active Process Of Eliciting InformationIdeas, Attitudes And Emotions

Improve relation with people

LISTENING AN IMPORTANTASPECT

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HearingInterpretationAnalyzing and EvaluatingRespondingRemembering

STAGES OF THE LISTENING

PROCESS

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Being non-evaluativeParaphrasingReflecting implicationResponding non-verbalInviting further contribution

HOW TO BE AN EFFECTIVE

LISTENER

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High level of understanding and transparency

No element of rigidity in oral communicationFeedback is spontaneousSaves money and effortsBest in case of problem resolution

Essential for teamworkPromotes a receptive and encouraging moraleUsed to transfer private and confidential information

ADVANTAGES OF ORALCOMMUNICATION

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May not be sufficientIs less authentic than written communicationLong speeches consume lot of time and areunproductive at timesNot easy to maintainMay be misunderstandingsRequires great receptivity on part of the receiver Is not frequently used as legal records

LIMITATIONS OF ORALCOMMUNICATION

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