oral presentation(final version)

7/28/2019 Oral Presentation(Final Version)

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Is physical attractivenessless important in the longterm in services industry?


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Senses of physical objects From intense activity or fleeting notice Develop images ourselves and other

Definition of

person

perception

Few peopleLow opportunity behavior of other

Basic attribution errorEspecially bad behaviorsMisperceive

Elements lead

to misperceive

in

organization


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Important

person

perceptions

in

organization

Source

Credibility

Interpersonal

Attractiveness

Homophily


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Source Credibility


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InterpersonalAttractiveness

Degree

drawn

toward oneperson

3 dimensions Physical

Attractive Social

Attractiveness Task Attractive

InterpersonalAttractiveness


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Social

Physical

Task

Interpersonal Attractiveness


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Physical AttractivenessMost impact on initiallyshort life

Taste and preference

Physical appearance

Attract people Contact



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Social AttractivenessDegree : Spend time on social level

Depends: friendly + likeable

Long-term factor

Common: Social attractive people

New friendships



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Task Attractive

Most relevant organizational context

Easy + pleasant

Competence work-related tasks

Responsibility share workload Desires as a work partner



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From same category

With actual similarities

Similar people communication

with one another

Demographic Homophily, Background

Homophily and Attitude Homophily

Homophily


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View on the main ideaMain idea: Physical attractiveness

Personal perception is important

Now + future

Receiver's impression of the

source Interpreted messages

Affect the communication

Need to know more


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Theory Physicalattractiveness the initial

communication

Not totally agree

Physical attractiveness

Visible Better for

observation

Think that it is not only affect the

initial relationship but also long-term

View on the main idea


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Physical

attractiveness

Perception

Communication

Relationship

between

people

Job

opportunitiesand future

Need to

deeply

know it Rationale


15/58


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Face

Build

Tidiness

Dressing

Physical Attractiveness


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Research

Methodology
http://hk.wrs.yahoo.com/_ylt=A3OyCEWHdv5KhfYAxNe.ygt./SIG=11lghi20n/EXP=1258276871/**http:/i5.tinypic.com/6su0k9h.jpghttp://hk.wrs.yahoo.com/_ylt=A3OyCEhEdf5Ko.4AOZ2.ygt./SIG=12kaao3v9/EXP=1258276548/**http:/thatskannada.oneindia.in/img/2008/02/beauty2_16022008.jpg


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Organization chosen

Gold Ocean Restaurant

Organization chosen & Reasons

Scale of

restaurant:Large

Many

differentdepartments

customer

service

industry:More variety

of perception

Perception in

an

organizationIndividual's

behaviors


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Interviewees

2 supervisors

2 subordinates

Interviewees chosen


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Name Gender Age Position length of timeinorganization2 Supervisors Mr.

Chan

KamCheung

Male 59 Owner ofthe

restaurant

Above 30years

Mr.ChanLeung

Fat

Male 52 GeneralManager

20 years

2Subordinates

Ms.Kwan

Male 34 Receptionist 6 years

Mr.Wong

Female 31 Senior waiters 4 years

Details of the interviewees


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Reasons

Both play the

significant

roles

Collect

different

perceptions

from different

individuals

Analyze the

reasons behind

different type

of perceptions

Conclude effective ways

to communicate with

different people with

different perceptions

Reasons of choosing the interviewees
http://hk.wrs.yahoo.com/_ylt=A3OyCEbCeP5KMR8BvrW.ygt./SIG=13n4ou8h2/EXP=1258277442/**http:/www.youthcentral.vic.gov.au/digitalAssets/19184_NonHome_Feature_TrickyInterviewQuestions.jpg


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Interview Questions
http://hk.wrs.yahoo.com/_ylt=A3OyCEbCeP5KMR8BvrW.ygt./SIG=13n4ou8h2/EXP=1258277442/**http:/www.youthcentral.vic.gov.au/digitalAssets/19184_NonHome_Feature_TrickyInterviewQuestions.jpg


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Interview Questions


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1. Are the

appearance and

the past working

experience the

consideration ofhiring a

employee? Why?

Theimportance of

the physical

attractiveness

in the short

term.

How the IQs can support the RQFor Supervisors


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http://hk.wrs.yahoo.com/_ylt=A3OyCEd3ef5KqKUAemy.ygt./SIG=1290kt8mo/EXP=1258277623/**http:/d.yimg.com/a/p/rids/20090510/i/r1408454060.jpg


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http://hk.wrs.yahoo.com/_ylt=A3OyCEW5ef5KnnQBUKe.ygt./SIG=1293r2dhs/EXP=1258277689/**http:/www.flickr.com/photos/stonelucifer/2294951569/


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1. Would you think it is

important to dress up when

you doing interview? Why?

The importance of the

physical attractiveness

in the short term

How the IQs can support the RQFor Subordinates


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2. How long would you like

to spend on making up

every day? Why?

The importance

of the physical

attractiveness

in the long

term



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3. Do you think the better

appearance will havepositive or negative

impact to your

interpersonal

relationship? Why?

The importance of thephysical attractiveness

in the long term.



30/58


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FindingsIs physical attractiveness

less important in the long

term in services industry?


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3 Main findings


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3 Main findings
http://hk.wrs.yahoo.com/_ylt=A3OyCEb9zP5KuZcAT8O.ygt./SIG=12a5iq30t/EXP=1258299005/**http:/www.flickr.com/photos/clarkalastair/2981084063/http://hk.wrs.yahoo.com/_ylt=A3OyCEUT1P5KK9EAXw.1ygt.;_ylu=X3oDMTBrMmNrYW5hBHBvcwMxODIEc2VjA3NyBHZ0aWQD/SIG=1joammndq/EXP=1258300819/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=waiter+restaurant&b=181&ni=20&pstart=1&fr=FP-bucket-web-t&w=270&h=270&imgurl=www.istockphoto.com/file_thumbview_approve/409174/2/istockphoto_409174_waiter.jpg&rurl=http://www.istockphoto.com/imageindex/409/1/409174&size=14k&name=istockphoto+4091...&p=waiter+restaurant&oid=e4712ecff7e90942&fr2=&no=182&tt=29903&b=181&ni=20&sigr=11icjue1u&sigi=12hv5jrm7&sigb=13akvm05b&type=JPG


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3 Main findings
http://hk.wrs.yahoo.com/_ylt=A3OyCEUB1f5KvxcBEy.1ygt.;_ylu=X3oDMTBpdnJhMHUzBHBvcwMxBHNlYwNzcgR2dGlkAw--/SIG=1m3h62quc/EXP=1258301057/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=first+impression&js=1&ei=utf-8&fr=FP-bucket-img-t4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+SV1;+InfoPath.2)&w=186&h=193&imgurl=images.lifescript.com/www/LifeScript/quiz/FirstImpression_pic.jpg&rurl=http://www.lifescript.com/quiz/quiz.asp?bid=28267&size=6k&name=FirstImpression+...&p=first+impression&oid=ca976aa57f3c7050&fr2=&no=1&tt=159583&sigr=11hcb2u4m&sigi=12145p9eq&sigb=15998k021&type=JPGhttp://hk.wrs.yahoo.com/_ylt=A3OyCEUB1f5KvxcBIy.1ygt.;_ylu=X3oDMTBqY2pzbGhoBHBvcwMxMQRzZWMDc3IEdnRpZAM-/SIG=1megkuse8/EXP=1258301057/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=first+impression&js=1&ei=utf-8&fr=FP-bucket-img-t4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+SV1;+InfoPath.2)&w=500&h=332&imgurl=static.flickr.com/2121/1516029359_56ec01f048.jpg&rurl=http://www.flickr.com/photos/14727235@N03/1516029359/&size=130k&name=Dianne+Ferrell+F...&p=first+impression&oid=3dd93f397e62e9e0&fr2=&fusr=brantfordsig...&no=11&tt=159583&sigr=11lqb22jh&sigi=11g9e26a4&sigb=15998k021&type=JPG


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Direct speech
http://hk.wrs.yahoo.com/_ylt=A3OyCEdX1v5KumIAEiq1ygt.;_ylu=X3oDMTBqa2FjdDRhBHBvcwM0OQRzZWMDc3IEdnRpZAM-/SIG=1ja4r7v4v/EXP=1258301399/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=direct+speech&js=1&b=41&ni=20&ei=utf-8&y=%E6%90%9C%E5%B0%8B&pstart=1&fr=FP-bucket-web-t&w=381&h=115&imgurl=www.ccslink.com/images/voice2.jpg&rurl=http://www.ccslink.com/voice/vreco.jsp&size=12k&name=voice2+jpg&p=direct+speech&oid=8674eeee0a8d0206&fr2=&no=49&tt=4574&b=41&ni=20&sigr=116cu20ln&sigi=111ngoole&sigb=148vg4he4&type=JPGhttp://hk.wrs.yahoo.com/_ylt=A3OyCEh11f5KMzwBYei1ygt.;_ylu=X3oDMTBpZm5udGl1BHBvcwM1BHNlYwNzcgR2dGlkAw--/SIG=1jrvcshjh/EXP=1258301173/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=direct+speech&js=1&ei=utf-8&y=%E6%90%9C%E5%B0%8B&fr=FP-bucket-web-t&w=500&h=309&imgurl=static.flickr.com/3054/3046321928_74fc279c19.jpg&rurl=http://www.flickr.com/photos/mitopencourseware/3046321928/&size=31k&name=Direct+Sound+and...&p=direct+speech&oid=b5054d59fb03dc90&fr2=&fusr=mitopencours...&no=5&tt=4574&sigr=11qe6r2ik&sigi=11g6qrdib&sigb=13ko4ra43&type=JPG


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Working in the catering industry, we mustemphasize on hygiene.

First of all, if an employee doesnt wear

properly, I will advise him.

Secondly, employees have to change our companys

uniform. We have standard uniform. If the employee

makes the uniform very dirty, we would scold him.

After several times and he/she still

doesnt listen to us, he/she will be fired.

Interview of supervisor (Mr. K.C. Chan)
http://hk.wrs.yahoo.com/_ylt=A3OyCEYS0v5KELgACa.1ygt.;_ylu=X3oDMTBqNnNjYTNyBHBvcwM0NgRzZWMDc3IEdnRpZAM-/SIG=1il7pquoc/EXP=1258300306/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=waiter+restaurant&b=41&ni=20&pstart=1&fr=FP-bucket-web-t&w=500&h=375&imgurl=static.flickr.com/3011/2391192396_f95e854208.jpg&rurl=http://www.flickr.com/photos/kh1234567890/2391192396/&size=147k&name=Waiter&p=waiter+restaurant&oid=6c39fa7d8fa81962&fr2=&fusr=kh1234567890&no=46&tt=29903&b=41&ni=20&sigr=11l6at2o6&sigi=11g8oopv0&sigb=139357fr1&type=JPG


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http://hk.wrs.yahoo.com/_ylt=A3OyCEdt0v5KWpUAcnC1ygt.;_ylu=X3oDMTBqbTY4NzIyBHBvcwM2NgRzZWMDc3IEdnRpZAM-/SIG=1ijo9a736/EXP=1258300397/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=waiter+restaurant&b=61&ni=20&pstart=1&fr=FP-bucket-web-t&w=375&h=500&imgurl=static.flickr.com/3151/2376093912_14dd4e42e9.jpg&rurl=http://www.flickr.com/photos/76203004@N00/2376093912/&size=120k&name=waiter&p=waiter+restaurant&oid=d0c0d2ebbc9f757a&fr2=&fusr=omegha&no=66&tt=29903&b=61&ni=20&sigr=11l3qct2k&sigi=11gcvaojt&sigb=139mv7hsf&type=JPGhttp://hk.wrs.yahoo.com/_ylt=A3OyCEYS0v5KELgACa.1ygt.;_ylu=X3oDMTBqNnNjYTNyBHBvcwM0NgRzZWMDc3IEdnRpZAM-/SIG=1il7pquoc/EXP=1258300306/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=waiter+restaurant&b=41&ni=20&pstart=1&fr=FP-bucket-web-t&w=500&h=375&imgurl=static.flickr.com/3011/2391192396_f95e854208.jpg&rurl=http://www.flickr.com/photos/kh1234567890/2391192396/&size=147k&name=Waiter&p=waiter+restaurant&oid=6c39fa7d8fa81962&fr2=&fusr=kh1234567890&no=46&tt=29903&b=41&ni=20&sigr=11l6at2o6&sigi=11g8oopv0&sigb=139357fr1&type=JPGhttp://hk.wrs.yahoo.com/_ylt=A3OyCEdt0v5KWpUAh3C1ygt.;_ylu=X3oDMTBqZWI4bmtmBHBvcwM3NwRzZWMDc3IEdnRpZAM-/SIG=1ja703uq1/EXP=1258300397/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=waiter+restaurant&b=61&ni=20&pstart=1&fr=FP-bucket-web-t&w=500&h=375&imgurl=static.flickr.com/109/311995217_af0ec97f25.jpg&rurl=http://www.flickr.com/photos/hopscotchontherocks/311995217/&size=71k&name=Korean+Restauran...&p=waiter+restaurant&oid=f60408e5a722bb7e&fr2=&fusr=hopscotchont...&no=77&tt=29903&b=61&ni=20&sigr=11r6c9uva&sigi=11edb64f6&sigb=139mv7hsf&type=JPGhttp://hk.wrs.yahoo.com/_ylt=A3OyCEYS0v5KELgAC6.1ygt.;_ylu=X3oDMTBqZmlxbWE3BHBvcwM0NwRzZWMDc3IEdnRpZAM-/SIG=1j0kamkrr/EXP=1258300306/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=waiter+restaurant&b=41&ni=20&pstart=1&fr=FP-bucket-web-t&w=375&h=500&imgurl=static.flickr.com/1357/1076259179_764d484a3f.jpg&rurl=http://www.flickr.com/photos/giustizia/1076259179/&size=159k&name=handsome+waiter+...&p=waiter+restaurant&oid=9bf5edf6e5f8c268&fr2=&fusr=giustizia&no=47&tt=29903&b=41&ni=20&sigr=11icrrck1&sigi=11gs9k9no&sigb=139357fr1&type=JPGhttp://hk.wrs.yahoo.com/_ylt=A3OyCEYS0v5KELgAEa.1ygt.;_ylu=X3oDMTBqaTVsNTFjBHBvcwM1MARzZWMDc3IEdnRpZAM-/SIG=1it4hpet4/EXP=1258300306/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=waiter+restaurant&b=41&ni=20&pstart=1&fr=FP-bucket-web-t&w=375&h=500&imgurl=static.flickr.com/3455/3196279771_f4b779e23f.jpg&rurl=http://www.flickr.com/photos/klvinci/3196279771/&size=60k&name=The+Best+Waiter+...&p=waiter+restaurant&oid=c709b5e405e8e350&fr2=&fusr=klvinci&no=50&tt=29903&b=41&ni=20&sigr=11g01mjr0&sigi=11g9bljoo&sigb=139357fr1&type=JPG


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If both employees

working performance is

similar, then we will seewhich one respects

his/her boss, and my

perception towards them.That is how we promote

our employees.



39/58

Q: Doesnt mean that the

appearance of employees will

affect whether he/she will bepromoted or not?

A: Exactly! You are very right!



40/58

Interview of supervisor (Mr. L.F. Chan)
http://hk.wrs.yahoo.com/_ylt=A3OyCEW4zv5KeW4AneK1ygt.;_ylu=X3oDMTBrdjA3djRzBHBvcwMxMTUEc2VjA3NyBHZ0aWQD/SIG=1kios6m38/EXP=1258299448/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=restaurant+waitress&js=1&b=101&ni=20&ei=utf-8&pstart=1&fr=FP-bucket-web-t&w=331&h=500&imgurl=static.flickr.com/3291/2989834293_9587749570.jpg&rurl=http://www.flickr.com/photos/10480597@N08/2989834293/&size=126k&name=Friendly+waitres...&p=restaurant+waitress&oid=98d5c8f80c54bbde&fr2=&fusr=Fred+@+SG&no=115&tt=24208&b=101&ni=20&sigr=11lkc2q03&sigi=11gm1jttl&sigb=13qj99n3u&type=JPGhttp://hk.wrs.yahoo.com/_ylt=A3OyCEad1v5KnC0BaBm1ygt.;_ylu=X3oDMTBpc2VvdmQ2BHBvcwM3BHNlYwNzcgR2dGlkAw--/SIG=1i5c4psfe/EXP=1258301469/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=promotion&js=1&ei=utf-8&y=%E6%90%9C%E5%B0%8B&fr=FP-bucket-web-t&w=110&h=125&imgurl=www.cretasoft.gr/images/services/promotion.jpg&rurl=http://www.cretasoft.gr/promotion/search-engines.html&size=4k&name=promotion+jpg&p=promotion&oid=f9a3cdce4faed05e&fr2=&no=7&tt=5795431&sigr=11lag52ji&sigi=11e9n1rn7&sigb=13g51jq77&type=JPG


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http://hk.wrs.yahoo.com/_ylt=A3OyCEW4zv5KeW4AneK1ygt.;_ylu=X3oDMTBrdjA3djRzBHBvcwMxMTUEc2VjA3NyBHZ0aWQD/SIG=1kios6m38/EXP=1258299448/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=restaurant+waitress&js=1&b=101&ni=20&ei=utf-8&pstart=1&fr=FP-bucket-web-t&w=331&h=500&imgurl=static.flickr.com/3291/2989834293_9587749570.jpg&rurl=http://www.flickr.com/photos/10480597@N08/2989834293/&size=126k&name=Friendly+waitres...&p=restaurant+waitress&oid=98d5c8f80c54bbde&fr2=&fusr=Fred+@+SG&no=115&tt=24208&b=101&ni=20&sigr=11lkc2q03&sigi=11gm1jttl&sigb=13qj99n3u&type=JPGhttp://hk.wrs.yahoo.com/_ylt=A3OyCEiUzv5KKAYANpC1ygt.;_ylu=X3oDMTBpaWhqZmNtBHBvcwMzBHNlYwNzcgR2dGlkAw--/SIG=1pdk53ih9/EXP=1258299412/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=%E4%BE%8D%E6%87%89&js=1&ei=utf-8&y=%E6%90%9C%E5%B0%8B&fr=FP-bucket-img-t4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+SV1;+InfoPath.2)&w=352&h=288&imgurl=static.flickr.com/2373/1608994072_38b0ad9337.jpg&rurl=http://www.flickr.com/photos/fatlung0705/1608994072/&size=24k&name=%E4%BE%8D%E6%87%89%E2%88%BC&p=%E4%BE%8D%E6%87%89&oid=4916738d705d8a7c&fr2=&fusr=fatlung0705&no=3&tt=996&sigr=11k0meuvp&sigi=11gjt3thq&sigb=160q7pqu8&type=JPGhttp://hk.wrs.yahoo.com/_ylt=A3OyCEad1v5KnC0BaBm1ygt.;_ylu=X3oDMTBpc2VvdmQ2BHBvcwM3BHNlYwNzcgR2dGlkAw--/SIG=1i5c4psfe/EXP=1258301469/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=promotion&js=1&ei=utf-8&y=%E6%90%9C%E5%B0%8B&fr=FP-bucket-web-t&w=110&h=125&imgurl=www.cretasoft.gr/images/services/promotion.jpg&rurl=http://www.cretasoft.gr/promotion/search-engines.html&size=4k&name=promotion+jpg&p=promotion&oid=f9a3cdce4faed05e&fr2=&no=7&tt=5795431&sigr=11lag52ji&sigi=11e9n1rn7&sigb=13g51jq77&type=JPG


42/58

A: The basic

criteria of

working for

the cateringindustry are

that we

should have a

nice looking,dress tidily,

put customers

the first

Q: Within the

company, is

there any

specialrequirement

imposed to

you, for

exampletidiness,

appearance

or dressing?

Interview of subordinate (Mr. Wong)


43/58

Dressing properly

and being polite

and passionate, it

will make us get

along with others

well and customers

will not treat youharsh when you do

something wrongly.

Interview of supervision (Ms. Kwan)
http://hk.wrs.yahoo.com/_ylt=A3OyCEcf1_5Kt0oAfJy1ygt.;_ylu=X3oDMTBpdnJhMHUzBHBvcwMxBHNlYwNzcgR2dGlkAw--/SIG=1ld1355lv/EXP=1258301599/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=friendship&js=1&ei=utf-8&fr=FP-bucket-img-t4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+SV1;+InfoPath.2)&w=365&h=500&imgurl=static.flickr.com/2351/2281770130_e1e9a2f316.jpg&rurl=http://www.flickr.com/photos/luzdelsur/2281770130/&size=129k&name=amistad+friendsh...&p=friendship&oid=969b25f1ba20bda2&fr2=&fusr=luzdelsur&no=1&tt=2112707&sigr=11ieiu7ll&sigi=11ggqk1r7&sigb=153otefop&type=JPGhttp://hk.wrs.yahoo.com/_ylt=A3OyCEcf1_5Kt0oAgZy1ygt.;_ylu=X3oDMTBpc2ozM2gzBHBvcwM0BHNlYwNzcgR2dGlkAw--/SIG=1lkm7ka4s/EXP=1258301599/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=friendship&js=1&ei=utf-8&fr=FP-bucket-img-t4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+SV1;+InfoPath.2)&w=500&h=332&imgurl=farm4.static.flickr.com/3273/2633923684_a4a50419fe.jpg&rurl=http://www.flickr.com/groups/hdr/discuss/72157606049965886/page2&size=174k&name=2633923684+a4a50...&p=friendship&oid=68cc3c90f33cf15e&fr2=&no=4&tt=2112707&sigr=1207f50o3&sigi=11m1hhsan&sigb=153otefop&type=JPG


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http://hk.wrs.yahoo.com/_ylt=A3OyCEcf1_5Kt0oAfJy1ygt.;_ylu=X3oDMTBpdnJhMHUzBHBvcwMxBHNlYwNzcgR2dGlkAw--/SIG=1ld1355lv/EXP=1258301599/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=friendship&js=1&ei=utf-8&fr=FP-bucket-img-t4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+SV1;+InfoPath.2)&w=365&h=500&imgurl=static.flickr.com/2351/2281770130_e1e9a2f316.jpg&rurl=http://www.flickr.com/photos/luzdelsur/2281770130/&size=129k&name=amistad+friendsh...&p=friendship&oid=969b25f1ba20bda2&fr2=&fusr=luzdelsur&no=1&tt=2112707&sigr=11ieiu7ll&sigi=11ggqk1r7&sigb=153otefop&type=JPGhttp://hk.wrs.yahoo.com/_ylt=A3OyCEcf1_5Kt0oAfpy1ygt.;_ylu=X3oDMTBpZTByOGFiBHBvcwMyBHNlYwNzcgR2dGlkAw--/SIG=1lhkhbmvl/EXP=1258301599/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=friendship&js=1&ei=utf-8&fr=FP-bucket-img-t4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+SV1;+InfoPath.2)&w=373&h=500&imgurl=static.flickr.com/3615/3320324976_3d3711ccf0.jpg&rurl=http://www.flickr.com/photos/najy/3320324976/&size=89k&name=True+Friendship&p=friendship&oid=e2963007a43ba536&fr2=&fusr=Naj+(+Desire...&no=2&tt=2112707&sigr=11d0u9e7b&sigi=11gq9q38r&sigb=153otefop&type=JPGhttp://hk.wrs.yahoo.com/_ylt=A3OyCEcf1_5Kt0oAgZy1ygt.;_ylu=X3oDMTBpc2ozM2gzBHBvcwM0BHNlYwNzcgR2dGlkAw--/SIG=1lkm7ka4s/EXP=1258301599/**http:/hk.image.search.yahoo.com/images/view?back=http://hk.image.search.yahoo.com/search/images?p=friendship&js=1&ei=utf-8&fr=FP-bucket-img-t4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+SV1;+InfoPath.2)&w=500&h=332&imgurl=farm4.static.flickr.com/3273/2633923684_a4a50419fe.jpg&rurl=http://www.flickr.com/groups/hdr/discuss/72157606049965886/page2&size=174k&name=2633923684+a4a50...&p=friendship&oid=68cc3c90f33cf15e&fr2=&no=4&tt=2112707&sigr=1207f50o3&sigi=11m1hhsan&sigb=153otefop&type=JPG


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One of the most important tool

Affect communication First impression

In the long run Chance of promotion

will be affected

Affected interpersonal relationship

Summarize


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Important in short-term

(initial)

Important in long-term

Co-relationship between

different attractiveness

Discussion & Implication


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Ph i l A i ff h


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Work

Set a good

appearance

Better

impression

Employed

Organization

Clubs, Student

Union,Classes

E.g. Sport

club Strong

Build

Communication

Have better

physicalattractiveness

Better start of

communication

Physical Attractiveness affect the

communication in short-term


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Ph i l Att ti ff t th


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Work

Employers

Promote a person

with better

appearance

Increase the social

attractiveness

Likely to help

you

Organization

Make friends with

people who get

better

attractiveness

If become poor,

e.g. less tidy

Stay away from

them

Communication

Maintain good

physical

attractiveness

Maintain good

relationship

between others

Physical Attractiveness affect thecommunication in long-term


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Co relationship between


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Better

Physical

attractive

Better

Social

attractive

Betterrelationship

Moraland

efficiency

Better

Task

attractive

Co-relationship betweendifferent attractiveness
http://hk.wrs.yahoo.com/_ylt=A3OyCEY2ZP5KobQAr0q.ygt./SIG=124bkpiv2/EXP=1258272182/**http:/www.flickr.com/photos/clintjcl/375585107/


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Service industry only

Personal interview

Trustworthiness

Accuracy of notes
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Versus

RQ: Is physical attractiveness lessimportant in the long term in servicesindustry?


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How to improve thecommunication in

the organization?

Recommendation


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Balancing three attractiveness

PhysicalAttractiveness

SocialAttractiveness

TaskAttractiveness


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oral presentation(final version)

Documents