BA 454 LEADERSHIP Gopiraj Nadarajan SCSJ-0003734

Reza Mousavi SCSJ -0003500Kwa Soo Gee SCSJ-0005884

Duraiganesan subramaniam SCSJ-0003731

is a process whereby an individual influences a group of individuals to achieve a common goal.

Process Leadership-Leaders carry out this process by applying their leadership knowledge and skills

Trait Leadership-know that we have traits that can influence our actions.

is a function of knowing yourself, having a vision that is well communicated, building trust among colleagues, and taking effective action to realize your own leadership potential.

WHAT IS LEADERSHIP?

1)Visionary : This style is most appropriate when an organization needs a new direction. Its goal is to move people towards a new set of shared dreams.

2)Coaching :This one-on-one style focuses on developing individuals, showing them how to improve their performance, and helping to connect their goals to the goals of the organization.

3)Affiliative :This style emphasizes the importance of team work, and creates harmony in a group by connecting people to each other.

LEADERSHIP STYLES

4)Democratic :This style draws on people’s knowledge and skills, and creates a group commitment to the resulting goals.

5)Pacesetting: In this style, the leader sets high standards for performance.

6)Commanding: This is classic model of “military” style leadership – probably the most often used, but the least often effective.

LEADERSHIP STYLES

Motivation- A leader motivates the employees with economic and non-economic rewards and thereby gets the work from the subordinates.

Providing guidance- A leader has to not only supervise but also play a guiding role instructing the subordinates the way they have to perform their work effectively and efficiently.

IMPORTANCE OF LEADERSHIP

Creating confidence- Confidence is an important factor which can be achieved through expressing the work efforts to the subordinates, explaining them clearly their role

Building morale- A leader can be a morale booster by achieving full co-operation so that they perform with best of their abilities as they work to achieve goals.

IMPORTANCE OF LEADERSHIP

Employee motivation is a reflection of the level of energy, commitment, and creativity that a company's workers bring to their jobs

employee motivation is directly linked to business profits, and the more self-motivated your employees are, the more differentiated and successful you will be as a business.

EMPLOYEE MOTIVATION

understand the several major theoretical approaches that address leadership and study how leadership functions

understanding of organizational contexts and patterns of leadership behaviour through application of theories

learn about Concepts of Leadership, Factors of Leadership, and Most Important Keys to Effective Leadership, Principles of Leadership and Attributes of Leadership.

understand common and unique characteristics for leaders in business, health and science, politics

GROUP OBJECTIVES

used included internet-based research.The articles were written by trustworthy authors or organizations.

interviews people who had experienced working area about the leadership.

journals were also used to have a better understanding into the life of people involved in leadership field. For example, acknowledging their various types of challenges and difficulties faced to be a great leader.

RESEARCH METHODOLOGIES

Multiple Inelegance learning Centre Start at 2009Puchong Subsidiary under Delta hyper education subjects offered include Mathematics,

Science subjects, English and BahasaMelayu for primary secondary school pupils in addition to Additional Mathematics, Physic, Chemistry for SPM students.

MILC

Ho Lei thing (Cristine)Position Manager/Director Main key in the organization Marketing, Consultant, Program development Business strategies

MILC

1-What is your current position? Describe your ideal job? Briefly explain?

Manager Director managing, directing and training

2-Describe a situation in which you and another member of a work group had different opinions about a topic/situation. What happened?

Voice up her idea argument Comminication,alttitude and team work.

3-What type of management skills and experience will you bring to enhance leadership?

A good communicator and value the employee’s .Inspire a shared vision inside organization.Motivation skill and understand different personality.

4-Describe how you foster a highly motivated and productive work environment?

Training, mix with them (during lunch/dinner) Lecture, convince and brainwash them

Interview Q/A

6-Describe a situation when advising or recommending a course of action where the employee did not follow or did not accept. What happened -- what did you do?

Employee was joining before her She did not happy with her position and making trouble for students

and employees Counselling by Miss.Cristine and coupled with partners. Continue her action Resign

7-What do you do to separate fact from rumor in the workplace? Has not seen yet Communicate with employee in the region of company goal Once in month they have meeting and supervise the employees 8-Describe a stressful situation you were involved in such as a

project with time pressures, on extremely difficult projects, or dealing with an irate client or employee.

Employee and Student Stay calm, be listener ,Relax Talk to her friends about situation seeking for advice. Reading and Spiritual faith as peace of mind.

CRESCO

Company: Cresco Group Home Construction Construction and Development projects NS ,ClaytonSheffield, Portland Hills, Bedford South, Russell Lake WestCountry:     CanadaPhone:     9028326666 , 902-832-6666 , (902)832-6666Fax:     9028322409 , 902-832-2409 , (902)832-2409Website www.cresco.caCresco supports community sports teams, fundraisers, organizations and

charitiesCresco has won numerous honors' including the national R2000 award for Canada, Technology Builder of the Year 2010,

Most R2000 Homes Built 2010, and the Home Builder of the Year

from the Nova Scotia Home Builders’ Association

CRESCO

CRESCO Multiple Unit

Condominium Award 2003 Regency Park 2004 Regency's Tiara

Gardens Multiple Unit

Townhouse Award 2004 The Townhouses at

Woodhaven Close 2005 The Townhouses at

Surrey Wayo Builder of the Year 2000o Most Outstanding New

Home 1999, 2000, 2001, 2002

o Community Service Award 2004, 2005

Mr.Hossien MousaviTitle Owner –PrincipleHolderBachelor of Science degree in biologyDream of becoming DoctorFounder of Cresco 1989

original member of the Urban Development Institute, his ideas and input on industry trends are regularly sought by organizations ranging from CMHC to the Greater Halifax Partnership.

Cresco FounderCresco Founder

Taleb Abidali, Principal

Projects

What type of management skills and experience will you bring to enhance leadership?

Mr.Hossein sees his management skills base on personal experience as a general contractor which allows him to manage all contractors. 

Aware of the challenges that they face in and how to improve their efficiency.

Describe how you foster a highly motivated and productive work environment?

You involve various staff members in decision making process so that they take ownership of the decision and strive to meet their goals.

What type of information you look into during hiring/firing?

Hiring – look into a good resume and good working skills, past experience and references.

Firing – lack of workmanship, slow work process, unsatisfactory employee

Interview Q/A

* Describe a situation when advising or recommending a course of action where the employee did not follow or did not accept. What happened -- what did you do?

He state that : I told them; It should not happen again, if repeated they will not be working on the work site again.

Tell me about a time when you had too many things to do. How did you prioritize your time? Were you able to get everything done?

He mention that he Always has many things to do so he prioritize based on its value to the business and deadline.

  Describe a situation in which you and another member of a work group had different opinions about a topic/situation. What happened?

We each present our option we discuss in detail and eventually agree on course of action.

Interview Q/A

What types of monitoring devices do you use to track and control activities in your job?

He state that ;We budget all construction activity and monitor their related costs as they come into use, and not to go over budget.

How do you follow up on responsibilities you have delegated to employees?

I check regularly to make sure it’s running smoothing.

How do you track the effectiveness of your employees’ efforts?

Based on financial result of their activities

What do you do to separate fact from rumor in the workplace?

What I look to address the rumors by explaining the fact.

Interview Q/A

HSBC

Hong Kong and Shanghai Banking Corporation March 1865 Scotsman Sir Thomas Sutherland 1865 to finance the growing trade between Europe,

India and China. Services provided: Banking Financial services

Investment services 1985First bank to computerize operations 1987 First bank to provide ATM‘s 1993 Head quarter change from Hong Kong to

London 1994First bank to provide online access to accounts 1995First bank to introduce off branch ATM‘s  Today The Group serves customers worldwide from

around 8,000 offices in 87 countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa. worldwide Employees: 302,000.

HSBC

Choong Yuen Fong “Alfred”PositionSenior Officer at HSBCchecking on performance, Auditing and compliance recovering debt that owed by group of

customersalfredyfchoong@hsbc.com.my

HSBC

How the customers behave when you calling them for reminding of their Debt due date? Misbehave stay calm by giving the advice and solution . Alfred Believes that behaviour can affect the another one behaviour.

When it comes to employee and customer which one is rolling important at HSBC?Which one is important to HSBC?that both are rolling important HSBC more looking into his employees because good employee generates income to organization. Employees are a company most valuable asset to reach the goals

What do you do to separate fact from rumor in the workplace?Rumour (not true and is not right)he is not believes in any rumour. He state that what people say cannot be control and you know yourself better ;it’s wise to ignore it.

Interview Q/A

Have you ever had to confess or admit to a mistake /breaking rules in the work place? What actions have taken when you observed others breaking rules?Human do the mistakes(No one is perfect) he was the victim of it by giving wrong information to other party so he has to confess his mistake to his superior. He avoids breaking rules He sees others breaking the rules he will definitely report to management.

How HSBC supervised employees who did not achieve their program goals? HSBC by providing counselling team provide training/solution program to help and motivate employee . HSBC is committed to looking after its employees' well-being in the belief that a healthy body and mind will have a positive impact on their performance.

How HSBC follow up on responsibilities that delegated to employee’s goals? HSBC every half year check on employee performance and activity. Management look into performance appraisal of the employees. Performance appraisals actively involve employees in understanding what is expected of them. Employee do not well in his performance get warning letter from management.

formed in 1989 Auditing, Taxation, Accounting,, Business

advisory, Corporate advisory and financial management

12 employees

Guna & Co Background….

Gunasaiklaran Malayalam Member of The Malaysian Institute of

Accountants Association of Chartered Certified

Accountants, The United Kingdom. Lecturer,writer,talker

Person we interview….

Mr.Guna said all the important decisions are made by as a leader of the organization

Needed to be extra careful during take decisions

vicariously liable for its entire employees act obligated to do, dealing with customers,

employment of staff, running the organization

What is your main role in organization as a leader?

Always encourage his employees to read and learn new things

conducts a meeting in every Saturday morning with his employee to teach them new things

latest development in the industry, how an organization can turn in the efficient manner possible

Aware of what happening in surroundings and adapt to changes in:

technology social environment economics situation.

As a leader, how you inspire your employees and push them

forward?

treat his employees as partners of organization discuss with his employees and ask for their

idea encourage his employees to think creative solve

a problem but within the framework. creativeness of employees should not destroy

the organization but their creativeness should make them work in best manner as possible.

How you manage your employees?

Hear to criticism. Having meetings with employee to allow them

to reveal their opinion in these meetings. without critics, he will don’t know his weakness

and may be bias on what he is doing. When people criticize, he manage to identify his

problem and focus on eliminate his weaknesses.

How you handle the criticism from your employees?

He said employees have to submit weekly report and monthly report on what their doing.

This reports used by Mr.Guna to monitor the employees work.

Every week he check the report to identify how far is the employees has completed the accounting responsibility given to them

How do you follow up responsibilities you have delegated to employees?

Leaders should be democratic. They should listen to employees opinions.

a leader cannot be dictatorship. flexible and take decisions according to the

situation bring all those employees and organization

forward be good at communication skill.

Advice for future leaders….

Carrefour Malaysia

Carrefour is the 2nd largest hypermarket chain in the world, right after Wal-mart.

In French, “Carrefour” means crossroads. 22 hypermarket , 5 supermarket.

Carrefour

Diploma in Hospitality Team Leader to 15 employees. 4 years experience Marketing, Event Organizing and Advertising.

Alex Tung Jee Kin

Let employee understand their task given. Jobs are interlink Do not delay colleague’s task.

What do you do to maintain trust and unity?

No shouting and scolding (demotivate) Tell nicely but firmly + friendly. Do not let them take advantage of you.

Described how you foster a highly motivated and productive working environment?

Carrefour is based on team decision Tropicana, MidValley, 1 Utama.

Describe a situation in which you and another member of a work group had

different opinions about

Checklist – cross checking Give harsh dateline

How do you keep track on responsibilities and efficiency

Sensation – Thinking type Precise Orderly Careful with rules & regulations Dependable Responsible

In a nut shell…