pacnet story 20101108
TRANSCRIPT
The Pacnet StoryPresenter’s NamePresenter’s Title
Event DateEvent Location
US$23 trillion More than a third
The Global Economy’s Center of GravityOur Focus is Asia
economy of the world’s GDP output in the next decade
We link your supply chain in China to retailers in the West
We enable billions of dollars of transactions on the trading floors across the region
Source: CIA World Fact Book 2009
Demographic
GDP
Asia
• 3.6 billion people• 56% of the world• Over 20 different
countries/cultures
(Excluding Russia/Central Asia/Middle East & Including Australia/NZ):
• GDP (PPP) of top 10 Asian countries estimated at US$20.2 trillion
• 31% of world GDP in 2008
Industry
• Manufacturing, BPO, Retail, Energy, Heavy Industries, Electronics…
China, 2008• 7.8% Annual GDP
Growth• 2nd largest country
after US, by GDPIndia, 2008• 6.9% Annual GDP
growth• 4th largest country,
by GDP
Pacnet Operates in the Fastest Growing Region in the World…
Average BroadbandPenetration per Household
50% or moreMATURE MARKETS – Korea, Hong Kong, Japan, Taiwan, Australia,Singapore, New Zealand
30% or lessEMERGING MARKETS – Malaysia, China, Thailand, India, Philippines, Indonesia, Rest of Asia Pacific
Broadband Penetration(per household)
> 50%
50%-30%
30%-10%
< 10%
N/A
Q4’08 data provided by Point Topic | Source: Telecom Asia June 2009 – www.telecomasia.net
A Region That Has Just Barely Started to Embrace the Worldwide Web
Asia now has 40% of the world’s 445m
broadband lines. China tops at 94m.
And Yet Will Accelerate Faster Than Anywhere On the Planet, Despite the Fact That it is Already the Largest Internet Region in the World
• Asia has 704m or 42% of the World Internet Users today
• User growth at 516% vs World growth at 362% for 2000-2009
Source: Internet World Stats 2009 *user who accesses the Internet through a desktop or laptop at home, school, internet café or other location outside the context of a business
Population 2009 (in M)
Internet Users 2009
(in M)Users % of
WorldUser Growth (2000-2009)
Asia Only 3808 704 42% 516%ROW 2960 965 58% 291%World 6768 1669 100% 362%
ChinaJap
anIndia
Korea
Indonesia
Philippines
Vietnam
Malaysi
a
Thaila
ndTai
wan
Hong Kong
Singa
pore US
Europe
050
100150200250300350400450
0%10%20%30%40%50%60%70%80%90%
Users in 2009 Penetration
Inte
rnet
Use
rs (i
n m
illio
n)
(% P
opul
ation
)
• China topping the list at 334m users
• Uptake will be strong in China & India where penetration is still very low
5
Unlike America and Europe Where the Internet is Dominated By Terrestrial Networks, Asia Depends Heavily on Submarine Networks...
5% 7%
88%
5%
42%52%
• In Asia, much higher proportion of submarine cable linking the countries
• Regulatory barriers prohibit easy entry. Cross country systems are nearly all on carrier consortium basis with no end-to-end control
Rest of World Asia Pacific
Submarine cable
Terrestrial fiber.Satellite
Source: TeleGeography 2009, CNNIC, Pacnet estimation
6
Intra-Asia Trans-PacificPurchased bandwidth forecast (2002A-2016F)
Demand, price and revenue change (2009-2016) Demand, price and revenue change (2009-2016)
Significant increase in demand for bandwidth will drive growth in overall revenue despite continued price decline
010203040506070
2002
A
2003
A
2004
A
2005
A
2006
A
2007
A
2008
A
2009
A
2010
F
2011
F
2012
F
2013
F
2014
F
2015
F
2016
F
Tbps
2002A-09A CAGR = 35.9%
2009A-16F CAGR = 44.1%
0102030405060
2002
A
2003
A
2004
A
2005
A
2006
A
2007
A
2008
A
2009
A
2010
F
2011
F
2012
F
2013
F
2014
F
2015
F
2016
F
Tbps
Purchased bandwidth forecast (2002A-2016F)
2002A-09A CAGR = 33.4%
2009A-15F CAGR = 34.7%
-40%
-20%
0%
20%
40%
60%
2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16
Demand Change Effective Price Change Revenue Change
-40%
-20%
0%
20%
40%
60%
2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16
Demand Change Effective Price Change Revenue Change
Source: TeleGeography Global Bandwidth Forecast, Q2 2010
This Reliance is Accelerating Over the Last Few Years as the Internet Has Become More Asia-Centric
7
According to the ATLAS Internet Observatory 2009 Annual Report:
• Massive growth of on-line traffic and Content mostly free
• Subsidized by fast growing On-line Advertisement revenue for Content production & network costs
• Top five Internet companies produce 78% of their revenue from advertising. Users pay zero
• On-line Advertisement & free content not as popular
• End-user charged with network & Content usage
• Top five Internet companies produce 90% of their revenue form selling access or pay for service
In Summary, Asia is a Market Which is Accelerating and Enormous Yet Will Require a Different Breed of Internet Company
CONTENTAggregatorProfitability from
content generated revenue
NETWORKAggregatorProfitability from asset generated
margin
US Model Asia Model
8
2002 2006 20152003 2004 2005 2007 2008 2009
• Chapter 11• Separation from
Global Crossing• Restructuring of
major contracts
• Re-engineering of C2C• Extended cable landing
in China• Strengthen Enterprise
capability
• Enterprise focus company• SME business integration• Divesture of non-core
business• Monetization of C2C • Extended cable landing in US• High capacity network
upgrades
AccelerationRestructuring Remaking
Pacnet Has Been Built to Compete in This Highly Dynamic Marketplace Through a Series of Restructurings and Acquisitions
9
Through our extensive subsea cable systems
capable of terabit-grade data transmissions
And our powerful Data Landing Stations Pacnet is paving the way for future-proof hosting capabilities
and shaping thedigital experience
of the future
Pacnet is transforming how businesses communicate
Agenda
• Who Is Pacnet?• Our Network• Our Product Portfolio• Journey Into the Future with Pacnet
– Data Landing Stations– Network Expansion
• Our Team• Discussion
Who is Pacnet?
Pacnet: A Next Generation Communications Company
Pacnet’s Advantages
Fast Growing Asia Telecom / Internet
Markets
Who is Pacnet?
Asia’s Top IP Network (2010 CAIDA ranking)
Asia’s longest and highest capacity privately-owned submarine cable
network
Asia’s fastest growing independent telecom
services company
Asia’s lowest-cost network
Asian traffic growth inter-regional to
intra-regional
Intra-Asian assets are limited and few
Asia’s growth is being generated
by the sub-Fortune 500 segment
Low cost is key to content delivery in Asia
Largest Independent Network• Unique assets: EAC + C2C + EAC
Pacific cable networks (total construction cost >US$4.1 bn)
• Coverage in all major markets• Operational redundancy• Over 250 Carrier Customers; 800
Enterprise Customers and more than 43,000 SME Customers worldwide
People• >1,200 employees worldwide• Largest regional sales force in Asia• Stable and empowered management
team• Channel capability in all key markets
Prospects for the Future• Potential to become the gateway to
and through Asia for all communications
Pacnet provides capacity and data connectivity solutions to carriers, enterprises / MNCs, and SMEs across Asia Pacific
Our History is Humble Yet Character Building
2008
2002Consortium led by China Netcom,
Newbridge and Softbank buys AGC’sassets at US$120m and launches
Asia Netcom; EAC lands in Singapore
1989
2001
2000
1999
2003
2004
2007
2005
2006
1995 1998
1999
2000
2002
2007
2010
2009
Started as NUS (TechNet)
Started commercial operations in Singapore
Expands to Philippines
Expands to Hong Kongand India; Listing on NASDAQ
Expands to Australia and Thailand
Expands to Malaysia
Connect Holdings Ltd.acquires Pacific Internet
Asia Netcom and Pacific Internet come together as Pacnet;
Connect Holdings Ltd. renamed Pacnet Limited; Pacnet expands presence in China
with Pacnet Business Solutions (China)
Receives NLD, ILD licenses in India
and NSP license in Malaysia; EAC
Pacific ready for service
Expands into Vietnam; Launches Global Customer Service Center in Malaysia; Trans Pacific subsea cable EAC Pacific
lands in JapanEAC-C2C complete operational merger,
bringing together two companies – total investment of US$4b
China Netcom sells ANC to investor groupConnect Holdings Ltd. for US$402m
EAC lands in Qingdao, China
Started as Asia Global Crossing (AGC),
a venture by Global Crossing, Microsoft and Softbank to build a US$2b regional cable system EAC
AGC lists on NASDAQ
AGC moves listing to NYSE; EAC lands in Hong Kong and Taiwan
ANC is part of China Netcom’sIPO on the NYSE and SEHK
China Netcomacquires 100% of ANC
15
Frost & Sullivan Company of the Year for Excellence in Growth2009
TelecomAsia Best Wholesale Carrier2009 and 2007
IEC Infovision Awards2008, 2007 & 2006
Australian Business AwardsRecommended Employer
2007
Capacity MediaBest Wholesale Technology
(2007)
CCAS Contact Center Awards (SGP)Best Contact Centre Champion of the Year
2007
Frost & SullivanData Communications ServiceProvider of the Year (2006 and 2005)
CCAM Contact Center Awards (MAL)2 Golds, 1 Silver, 1 Bronze2007
Asia Customer Service Association2 Awards for Service Excellence2007
CommsDay Asia Pacific AwardsBill Barney - Best Telecom Executive
2009
TelecomAsiaBill Barney - CEO of the Year2008
Along the Way, We Collected Some Awards and Recognitions…
16
Pacnet Owns and Operates the World’s Largest Privately Owned Cable Asset and the Majority of Asia’s Undersea Cables
EAC-C2C is Asia Pacific’s highest capacity cable
- TeleGeography (April 2009)
Combined Statistics ofEAC-C2C and EAC Pacific
Construction Costs: Over $4.1B
Length: 46,420 km
Reach: 18 cable landing stations across Asia and US
Number of fiber pairs Length Design
Capacity
EAC-C2C 12 36,800km 17.92 to 30.72 Tbps
EAC Pacific 2 9,620km 1.92 Tbps
EAC
C2C
EAC Pacific
Our Product & Service Offerings
Carrier Customers Enterprise Customers SME & Consumer Customers
• IRU (and related OA&M)
• IPL
• IP transit
• Wholesale voice service
• EIPL
• Colocation
• IRU (and related OA&M)
• IPL
• IP transit
• Enterprise network services (IP VPN, ATM, frame relay)
• Colocation
• Internet services (xDSL, metro Ethernet, leased line)
• Managed services
• Enterprise voice service
• EIPL
• Internet services• xDSL• Broadband• Leased line• Metro Ethernet• ISDN• Dial-in
• Domestic IP VPN
• Managed services (managed router and managed firewall)
• Hosted applications (email outsourcing, antivirus/ anti-spam, web hosting)
Our full suite of products and services, from sale of capacity (i.e., IRU) to data connectivity services, capture the rapidly rising demand for Internet bandwidth
within and into/out of Asia Pacific across all customer segments
18
Our Market Position
2010
According to Gartner in its Magic Quadrant for Asia Pacific Network Service Provider report:
“Pacnet is poised to become a strong player. It has laid the foundation for delivering high service quality, with the potential to gain real economies of scale to be highly cost-competitive… it now needs to translate its strengths into customer benefits to gain a lead in the market.”
19
Our NetworkOwnership : Our Winning Value Proposition
Our Regional Cable Ownership is UnsurpassedCombined Statistics(EAC, C2C, EAC-Pacific)
Construction Costs: $4.1B
Length: 46,420 km
Design Capacity: 17.92 to 30.72 Tbps (EAC-C2C), 1.92 Tbps (EAC Pacific)
Landing stations: • China,• HK,• Japan,• Philippines,• South Korea,• Singapore,• Taiwan,• USA
Qingdao
Nanhui
Hong Kong
Pusan Ajiguara
Nasugbu
Changi
To Los AngelesShima
ChikuraSeoul
TanshuiFangshan
EACC2CEAC Pacific
Our EAC-C2C cable reaches 18 cable landing stations across Asia and U.S. Our EAC Pacific is seamlessly connected to the EAC-C2C, further enhancing connectivity from and into Asia
Malaysia
Thailand
Vietnam
APCN2
EAC Pacific (Unity)2010
TPE2Q08
AAG4Q09
IA3Q09
SJCProposed
Our Asia Pacific Network Has the Widest Reach
Also, we are, in terms of:• No. of AS Number
Connections – #3
• IP Backbone Capacity– #2
• No. of IPVPN POPs– #5
• No. of IP Peering Locations– #5
No of AS No ranking based on CAIDA ranking, AS connection denotes the no of interconnected network a carrier has. IP Backbone capacity ranking based on Peeringdb.com top 1 st bandwidth range (i.e. > 1Tbps) with network service providers. IP VPN POP ranking based on Gartner Research. IP Peering location ranking based on Peeringdo.com. All ranking figures as of end 200922
C2CCLS
EACCLS
EACTH
C2CTH
EAC-C2C
EAC-C2C
EAC-C2CEAC-
C2C
EAC-C2C
EAC-C2C
Landing Stations:Leased • Shanghai, China• Qingdao, China• Chung Hom Kok, HK• Chikura, Japan• Shima, Japan• Batangas, Philippines• Pusan, South Korea• Changi, Singapore• Fangshan, Taiwan• Tanshui, Taiwan
Owned• Tseung Kwan O,
Hong Kong • Ajigura, Japan • Shima, Japan• Capepisa, Philippines• Taean, South Korea • Changi, Singapore• Pali, Taiwan
Combined StatisticsConstruction Costs: $4.0BNLength: 36,800 kmDesign Capacity: 17.92 to 30.72 Tbps (total)
Our Fully Integrated EAC-C2C Network Gives Us Unmatchable Redundancy
23
Unlike consortium systems which have little capacity redundancy for the wholesale market (since the partners are telcos themselves and have their own capacity needs), Pacnet has a tremendous amount of redundant capacity and can increase capacity very easily to meet customer demands
In a consortium, decision-making tends to be slow as consent from all partners needs to be sought
As a purely independent player owning 100% of the network, Pacnet can make decisions and respond immediately to adapt to changing market conditions
Consortium systems usually have usage already rigidly planned to meet each partner’s needs, whereas Pacnet has a lot more flexibility in managing its capacity to meet customers’ specific requirements
This allows Pacnet to identify any network issues immediately and respond faster to resolve them, providing higher quality customer services
Ability to scale up quickly to accommodate increasingly bandwidth-heavy applications
Ability to quickly respond to market needs
Ability to manage and operate the network and provide tailor-made services
Ability to monitor the whole network and get full visibility of customers’ traffic
Pacnet’s EAC-C2C network enjoys a number of unique advantages vs. competitors Constructed as 2 distinct cables by different owners, EAC and C2C share a lot of
common countries – often via different routes With Pacnet’s integration of the 2 cables, the EAC-C2C network now offers
customers the option to enjoy protected capacity (i.e. have their traffic transmitted via alternate routes if disruption on one route occurs)
Ability to offer customers a natural “meshing” of networks / protected capacity
Fully-integrated and Fully-owned Ring Network Offers Customers Unique and Appealing Services
… All in a very cost competitive framework24
Exploding Demand for Higher Speed Services in Asia
Five Year Growth Forecast 2009 - 2013
Total Growth(in Tb)
AnnualGrowth Rate
Gig E Services 4.8 34%
Unprotected Waves 24.4 76%
SDH Services 18.4 15%
Source: TeleGeography Research
Note: Research conducted prior to 2008 Economic Climate Change
Product Mix Shifts Driven by Increasing Customer Demand and Through Competitive Introduction of Linear Cable Systems
Historical Market Performance
5 Year Forecast
25
Our PortfolioSimple Data and IP Products
Metro Ethernet
Leased Line
3G
Fibre
Cable BroadbandPremium Plus DIA
Symmetric
Asymmetric
Dial-up
DSL Internet Roaming
DDOS Clean Pipe
Hotspot Wi-FiInte
rnet
Mgd WAN Mgd LAN WAN Optimization Load BalancingManaged Network CPE Services
Mgd Firewall Internet Security Remote Access Security Mgd IDS / IPS Mgd UTMManaged Security Services
Rm Based VC IP PBXManaged IP CommunicationsM
anag
ed
Serv
ices
IPVPN (MPLS)M-Flex IPVPN
Layer 2 MPLSLayer 3 VPN
Paid Peer
ATMDDOS Clean Pipe
Country Specific RouteIPv6VPLS
Frame Relay
Layer 2 VPN IP Transit
Net
wor
k
IP MulticastVcN
IRUIPL
ASON
Capa
city EIPL
Lightning
Multipoint-to-Multipoint
WaveStandard WavePremium Wave
Premium Wave Plus
Domain Hosting Web Hosting E-mail Hosting CDN VC + Storage / Virtual Server
Hosted Applications
Appl
icati
on
Hosti
ngCo
-loca
tion
SG - Global Switch, Cintech, IPVG
Australia - Sydney (Bond St), Sydney (Global switch), Melbourne, Brisbane,
New Castle
HK- Mega-I,TMH
China - SZ, SH, BJ
Korea - Seoul
Thailand – CAT
TW-Taipei
IN-Bangalore
Japan -Tokyo (NPOP), TIS
MY-Kuala Lumpur
Valu
e Ch
ain
Our Product Portfolio is Built to Match MNCs, SMEs and Carriers’ Service Requirements
27
Auckland
SydneyMelbourn
e
Adelaide
PerthSingapor
e
Kuala Lumpur
Hong Kong
Manila
Taipei
Seoul
Tokyo
Nagoya
Osaka
San Jose
Los Angeles
Brisbane
China
United States
Australia
Public peeringPrivate peeringCustomers
> 10G
Reserved capacity > 1 Tbps
Bangkok
Reserved capacity > 1 Tbps
• Over 2 Tbps backbone capacity
• With excellent public peering and supplementary private peering
• Over 250 peering sessions
• Big customer base of content provider and most of the global CDN player as customer
Pacnet IP Network with Unmatched IP Gravity
28
Our Footprint and Product Sets Are Extensive Across the Region
CAPACITY
IT SOLUTION & HOSTING
INTERNET
NETWORK
MANAGED SERVICE
Austr
alia
China
Hong K
ong
India
Korea
Europ
e
Malaysi
aNew
Zeala
nd
Indon
esia
Philip
pines
Singa
pore
Thail
and
Taiwan
United
State
sVie
tnam
Japan
Journey Into the Futurewith PacnetFrom Data Landing Stations to Subsea Cable Infrastructure Expansion…
The Asia Pacific Data Center Market is Under-served and Growing Fast…
• In 2009, Asia-Pacific data center revenue across 14 key markets reached US$8 bn, growing 12.8% compared to 2008
• Frost & Sullivan forecasts CAGR of 14.6% between 2008-2011, with revenue reaching US$10.68 bn by 2011
• 4 out of 5 data centers in Asia operate at close to 90% of capacity
31 Source: Frost & Sullivan, Dec-09
31
SINGAPORE Population:
4.7m 3G sub: 2.5m
(39%)
Source: The Company’s Interim Report 2009, www.companiesand markets.com, www.pr-inside.com; www.researchandmarkets.com, www.cellular-news.com, Morgan Stanley Research 2009World Fact Book on population figures of 2009
CHINA Population: 1,339m
3G sub: 0.96m(0.15%)
JAPAN Population:127m
3G sub: 100M (91%)
KOREA
Population: 48.5m 3G sub:
16m(35%)
3G Subscriber Base and Penetration Today
HONG KONGPopulation: 7m
3G sub: 3m (26%)
TAIWAN Population: 23m 3G sub: 8m (31%)
Reference
Western Europe – 0.255M (49%)
Eastern Europe – 0.033M (6%)
North America – 0.121M (39%)
South & Central America – 0.021M (5%)
Middle East & Africa – 0.034M (6%)
Total World ~ 700M at 22% penetration
AUSTRALIAPopulation: 21m
3G sub: 5.5m (25%)
Wireless Enables Faster Broadband Penetration & 3G Ubiquity Allows Enormous Growth in Video Causing a Massive Requirement for Data Center Space…
32
Source: Telegeography Global Bandwidth Research 2010, Global Internet Geography Research 2010
• Between 2006 - 2010, international Internet capacity grew at a compound annual rate of 64%
• International Internet capacity increased 55% in 2010, with the addition of 13.2 Tbps of new capacity – an amount only slightly smaller than total international Internet capacity in 2008
• Between 2008 and 2009, international bandwidth usage rose by 60% - the third consecutive year of growth at or exceeding this level
• Since 2002, used international bandwidth capacity has increased more than 22-fold
…Cables and Backbone Networks Carry a Higher Proportion of Video as Volume Continues to Increase
International Bandwidth Usage Growth 2002 - 2009 International Internet Bandwidth Growth 2002 - 2010
33
Pacnet Data Center Categories
• Data Landing Station (DLS)– Conversion of space in CLS*– Each facility can support a maximum
of 500 racks• Data Landing Station+ (DLS+)
– Conversion of space in CLS with a minimum of 1000 racks
• Virtual Data Landing Station+ (vDLS+)– Data Center facilities that can support
a minimum of 1,000 racks • Asia Gravity Centers (AGC)
– Large Data Center facilities that can support a minimum of 2,000 racks
Asia Gravity Centers
Tele-House Tele-HouseTele-House
Tele-HouseTele-House
Data Landing Station
Data Landing Station
Data Landing Station
Large facilities, enormous power & cooling,
regionally networked, managed services
Small/Medium sized facilities with direct
International connectivity, high power & cooling
racks, managed services
Existing 3rd party facilities
*CLS = Cable Landing Station34
Pacnet Data Center Solutions
Each Pacnet data center will offer the following services:
35
• Managed Colocation Services– Colocation & Power– Managed Cross Connects, Remote
Hands Services
• Managed Network Services – DIA, IPVPN, IPTransit & IPL
• Managed Services (Pacnet Cloud initiatives)– IaaS and PaaS – On-Demand Storage & DR– Web acceleration– Content delivery
Pacnet Data Center Deployment Plan
Asia Gravity Center (AGC)
Data Landing Station (DLS)
Virtual Data Landing Station+ (vDLS+)N x 10G meshed backbone
Fiber backhaul
Korea
Hong Kong
Philippines
Singapore
India
Australia
Taiwan
One standard solution across multiple countries
China
Japan
Phase 1 Deployment
Phase 2 Deployment
36
Data Center Initiatives Summary
• Over the next 3 years Pacnet will: – Launch DLS SG and DLS HK – Q4’10– Launch vDLS+ Australia – Q1’11– Launch AGC HK in 2012
• Key value propositions:– Network of connected data centers– One standard solution– Any service anywhere– Large power footprints– 24x7x365 Remote Hands and Feet– Carrier neutrality– Just-In-Time capacity– Lowest latency– Direct backhaul to domestic networks– Attractive commercial proposition
37
Subsea Cable Expansion Objectives
• Maintain Pacnet’s position as the leading pan-Asian subsea infrastructure owner and operator
• Extend Pacnet’s on-net coverage and capabilities:– India (and from India to Middle East and Europe)– Additional growth markets in South East Asia, particularly
Indonesia, Malaysia and Thailand (and from Thailand the rest of the Indochina market)
– Australia and New Zealand• Deliver additional on-net cost savings to customers across the
Pacnet network
38
WAC – Direct Path From India to Singapore and HK
EAC Pacific
EAC-C2C
CHINA
PHILIPPINESVIETNAM
INDIA
CAMBODIA
THAILAND
BANGLADESHHONG KONG
SINGAPORE
CHENNAI
West Asia Crossing (WAC) West Asia Crossing (WAC)
Direct path from India to Singapore Fast path from India to North Asia and Southern
California Seamlessly integrated to EAC-C2C in Singapore,
connecting India to countries across Asia, and on to North America via EAC Pacific,
39
Pacific Fibre – Linking AUS, NZ & USA
40
SydneyAuckland
Samoa
Los Angeles
• Joint build project with Pacific Fibre:– Pacific Fibre was
founded by a number of New Zealand and Australian technology and business leaders, including The Warehouse’s Stephen Tindall, David Kirk, Xero’s Rod Drury and Trade Me founder Sam Morgan
– Interest from additional partners
– Structured like Unity to allow independent fibre operation
• Expected completion in 1H 2013
Our Team
Our Majority Shareholders
Ashmore: London-based Ashmore Investment Management Limited is a specialist emerging market asset manager. As at June 30, 2010, Ashmore managed US$35.3 billion for institutional clients, including pension funds, banks, insurance companies, endowments, central banks and other governmental entities. In 2006, the ordinary shares of Ashmore Group plc were listed on the London Stock Exchange. Ashmore is co-chair of EMTA, the emerging debt self-regulatory body in New York.
Spinnaker: Spinnaker Capital Group specializes in investment management in emerging markets. Its funds invest in all classes of sovereign and corporate securities and related products. The funds are owned by institutional investors including major university endowments, charitable trusts, pension funds, sovereign wealth funds and investment banks, with a total of approximately $5 billion under management. The funds are co-managed by Spinnaker Capital Limited, which is based in London and regulated by the Financial Services Authority in the UK, and Spinnaker Asset Management – SAM Limited, through its subsidiaries in Sao Paulo, Singapore and elsewhere in Asia and the Middle East.
Clearwater: Clearwater Capital Partners, LLC is an investment firm founded in December 2001 to invest in special situations and distressed or otherwise undervalued assets and securities located in Asia, excluding Japan. Clearwater currently manages approximately US$1.7 billion and engages in unique hands-on balance sheet restructuring and operational turnarounds of companies. Clearwater has six major offices located in New York, Beijing, Hong Kong, Mumbai, Seoul and Singapore.
42
The Pacnet Senior Management Team
Brett LayChief Financial
Officer
CommercialFinance /
Pricing
Accounting /Billing / Tax /
Treasury / SAP
CorporatePlanning
InvestorRelations
Network Trading
Grace GuangGeneral Counsel
Regulatory Affairs
Legal Affairs
Company Secretarial
Affairs
Anne AdamSVP
Human Resources & Administration
Compensation& Benefit
Facilities &Administration
Business HR
TalentManagement
Systems &Policies
Learning &Development
Lorain WongSVP
Marketing &Communications
CorporateMarketing
Corporate Communications
BrandManagement
StrategicMarketing Programs
Chris WilsonSVP
Product Strategy & Management
Landing Parties
Product Strategy & Management
InvestmentStrategies
Bill BarneyChief Executive Officer CEO’s Office
Wilfred KwanChief Technology
Officer
Transmission/Network Planning
& Capacity Mgt
NOC
Service Delivery
ServiceEngineering
Complex Bids
ServiceAssurance
Call Centers
IT/MIS
Richard CardenSVP
Sales
- Australia- China- Europe- Hong Kong- India- Indonesia- Japan- Korea- Malaysia- Philippines- Singapore- Taiwan- Thailand- USA
IRU/Wholesale
Voice
Data Center
BusinessDevelopment
Product Development &
Deployment
IP & Cloud Computing
Corporate Website
Development
Global Customer Support CenterLocated in Kuala Lumpur. Provides round the clock 24x7 service support:
• Multi-lingual• 24 X 7• Dedicated Customer Service Manager Support• Single Point-of-Contact, Single Point-of-Ownership
Responsibilities:• Real-time status updates, Problem tracking, Outage reports• Proactive customer notification for managed services• Language and translation of customer email support• Planned activity notifications
Network Operation Centers (NOCs)24 x 7 network operations facilities with fully mirrored
NOCs in Singapore and Australia
All locations work together as a virtual NOC 24/7 supporting Layers 1, 2 & 3; Real-time status updates for Pacnet CC Kuala Lumpur
• Terrestrial & subsea network monitoring• Fault isolation and restoration. Terrestrial / Subsea
repair and coordination of ‘Field Ops staff• 2 x Cable Ships (CS Reliance & CS Lodbrog) on
standby at Pacnet Subsea Depot in Taiwan• Tier 1 and Tier 2 support and Vendor Interface • Management of off-net and LL service providers
NOC
Customer Support
Customer Service & Network Operation Centers
44
• NOCs (Singapore & Sydney), PSC and the Field Operations teams work as a single entity in serving Pacnet’s customers and overall network
• 24x7 Operations• Proactive network
management• Toll Free Access to
Multilingual PSC team
Our NOCs and Customer Service Team Direct a Field Service Organization With 200 Technicians and Two Ships
• Full visibility to all network elements • Field Operations with physical presence in Asia and US.• Managed over 80 technical facilities including Cable Landing
Stations, Telehouse and PoPs
45
Discussion…