PADM 205 – MATIAdvanced Communica�on Skills

forLocal Government Professionals

April 19 - 24, 2020Bowen Island, BC

A partnership between Capilano University andthe Local Government Management Associa�on of BC

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2020 MATI ADVANCED COMMUNICATION SKILLS

Learn to be a More Effec�ve Communicator• Deal effec�vely with upset staff, managers, council,

unions, and the public or outside organiza�ons.• Focus on the issue when handling difficult

conversa�ons.• Give senior team members feedback about their performance and work expecta�ons.• Manage defensiveness — yours and theirs.• Mediate workplace conflicts.• Handle service delivery complaints.• Address below standard staff performance so that improvement occurs.• Facilitate discussion around sensi�ve issues and community concerns.

This course will help you tackle these challenges and more!

EnhanceYour Knowledge and Skills• Improve communica�on and nego�a�on skills with

hands-on prac�ce and professional feedback.• Learn about communica�ons planning and how to

manage issues effec�vely with the public and media• Understand principles and best prac�ces for

communica�ng with diverse popula�ons• Apply principles and prac�ces for effec�ve council–

staff rela�ons.• Learn key prac�ces for more effec�ve public

consulta�on.

Learn from the Best of Them!One-on-One Access to Local Government Leaders

• Work side-by-side in small groups with senior local government leaders to discuss conflict situa�ons and how to resolve them.• Learn strategies for success from local government

leaders.• Network with faculty and peers to share experience

and solu�ons.

Receive Professional Feedback from a Registered Psychologist Who Works Closely with Local Government Professionals

• Receive personal, execu�ve coaching from Registered Psychologist, Gerrie Waugh, of Capilano University.

Program Objec�vesThis course is designed to provide local governmentprofessionals with an opportunity to par�cipate in communica�on skill-based training to strengthen their individual and team performance. Managing change, collabora�ng and naviga�ng difficult conversa�ons are essen�al communica�ons competencies, which local government professionals must demonstrate daily. This course will assist par�cipants to become more effec�ve in these areas.

Time and PlaceThe 2020 session of MATI Advanced Communica�onSkills will start at 4:00 p.m. on Sunday, April 19 at Bowen Lodge, Bowen Island. The course will run all week, with par�cipants living “in residence” at scenic Bowen Lodge.For more informa�on about Bowen Lodge, see:www.bowenislandlodge.ca. The program will end at 10:30 am on Friday April 24, so that par�cipants can depart on the mid-morning ferry from Bowen Island. Note that it is a 20 minute ferry trip from Bowen Island to Horseshoe Bay in West Vancouver.

2020 MATI ADVANCED COMMUNICATION SKILLS

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SUNDAY EVENING TUESDAY AFTERNOON

MONDAY MORNING

WEDNESDAY MORNING

MONDAY AFTERNOON

TUESDAY MORNING

Course Introduc�on and Communica�on Essen�alsPaul Gipps, CAO, City of West Kelowna and MATI AC Mentor, and Alison McNeil, Chair Local Government Programs, Capilano University, will kick off the week. Gerrie Waugh, Psychologist and Instructor, Capilano University will provide the first module in which you will:

• Learn ques�oning and feedback skills• Improve asser�veness; give and take skills• Manage defensiveness; yours and theirs

Resolving Conflict SkillsGerrie Waugh, Psychologist and Instructor, will lead this session focusing on the steps of conflict resolu�on in difficult conversa�ons including effec�ve listening techniques.

• Link listening techniques to issue-focused conversa�ons• Iden�fy and respond to community needs• Handle internal and external complaints

Coaching SkillsGerrie Waugh, Psychologist and Instructor, will lead thissession focusing on guiding staff performance, mentoring and promo�ng employee excellence.

• Prac�ce mentoring techniques to develop staff for present and future needs

Resolving Conflict Skills – Applica�onPaul Gipps, CAO, City of West Kelowna and MATI AC Mentor; Alison Habkirk, Town Planner and former Mayor; Paul Murray, MATI AC Chair and Principal, Brentwood Advisory Group; and Alison McNeil, Instructor, Capilano University join Gerrie Waugh for an interac�ve session with students to prac�ce skill applica�on.

Effec�ve Council-Staff Rela�onsPaul Murray, MATI AC Chair; Jason Lum, FVRD Chair and Councillor, City of Chilliwack; Allison Habkirk, Town Planner and former Mayor; and Peter Sparanese, CAO, City of Abbotsford will bring their exper�se and insights to this key topic.

• Learn to work effec�vely with elected officials• Understand roles and manage priori�es

Nego�a�ng SkillsGerrie Waugh, Psychologist and Instructor, will lead aninterac�ve session focusing on developing situa�onal skills for different nego�a�on scenarios.

• Focus on interests, not posi�ons• Concentrate on issues, not individuals• Explore solu�ons which sa�sfy mutual interests

The Sessions

2020 MATI ADVANCED COMMUNICATION SKILLS

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WEDNESDAY EVENING

FRIDAY MORNING

THURSDAY MORNING

Communica�ng with Diverse Popula�onsAnne Nickerson, Director, Equal Employment Opportunity, from the City of Vancouver will lead this session focusing on giving par�cipants tools they need to deal more effec�vely with diverse popula�ons in BC communi�es.

Leaders RoundtableDiscuss with senior local government leaders including Paul Gipps, MATI Mentor and CAO, City of West Kelowna; Madeline McDonald, CAO, Village of Harrison Hot Springs; Norm McInnis, CAO, District of Sooke; Peter Sparanese, CAO, City of Abbotsford; and Mairi Welman, Principal, Welman Communica�ons.

Communica�ng Effec�vely with and Through the MediaWhether you are working directly with the media or beingcovered as part of your presenta�on to Council/Board, effec�ve communica�ons is cri�cal. Jan Enns, Consultant and Trainer, Jan Enns Communica�ons and Julie Rogers, Communca�ons Manager, District of Sechelt, lead this interac�ve session in which you will improve your ability to work with the media to promote your ini�a�ve and learn how to respond effec�vely when they call.

Public Consulta�on SkillsAlison McNeil, Instructor, Capilano University, Norm McInnis, CAO, District of Sooke, and Mairi Welman, Principal, Welman Communica�ons, will lead this session focusing on building consensus with stakeholder groups, solving problems around sensi�ve issues and making local government more accessible to the public. This session will also refer to current prac�ces by local governments in their use of social media.

• Learn key steps for building a successful public consulta�on program

• Understand how to solve problems around sensi�ve issues and community concerns

• Discuss innova�ve ways to make local government more accessible to the public

MATI Advanced Communica�on Skills Wrap-UpPar�cipant teams will present demonstra�ons of what they learned at MATI AC and the gradua�on ceremony will be held. Par�cipants and faculty will take the mid-morning ferry from Bowen Island.

The Sessions (con�nued)

WEDNESDAY AFTERNOON THURSDAY AFTERNOON

REGISTRATION

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University Credit

As with the other MATI courses offered by Capilano University in partnership with LGMA, participants are strongly encouraged to enroll

in the program as a three-credit Capilano University course, PADM 205. Students and employers tell us that they get more out of the course when taken for credit. All credit students will complete two short assignments and receive their final grade on the last day of the course.

Interna�onal Ins�tute of Municipal Clerks (IIMC)The IIMC grants the professional designa�on known as Cer�fied Municipal Clerk (CMC). To earn the CMC designa�on, you must have the educa�on and per�nent experience required by the IIMC.

Each of Capilano University’s Local Government Program courses (including all Capilano MATI courses) is accepted by the IIMC towards the CMC designa�on when taken for credit.

MATIs offered through Capilano University each provide 30 points of the total required 60 IIMC points. For more details on Capilano University courses and IIMC requirements, contact Alison McNeil at Capilano University (amcneil@capilanou.ca) and visit the IIMC website at www.iimc.com.

How to RegisterTo apply for a�endance at MATI Advanced Communica�on Skills, please go to the special CivicInfo website below and apply by February 28, 2020. A�er this date, please contact Alison McNeil to inquire about space availability.

Register at:h�ps://www.civicinfo.bc.ca/event/2020/MATI-AC

FeesThe fee per par�cipant is $3000 (plus $150.00 GST). LGMA members are en�tled to a discounted rate of $2,730 plus GST. Upon comple�on of this MATI course, the LGMA will provide a reimbursement to your organiza�on for this member-preferred rate. If you have any ques�ons, please contact office@lgma.ca. This is an all-inclusive fee, which will cover tui�on, course materials, accommoda�on, all meals and refreshment breaks, and all special recrea�onal ac�vi�es. The fee can be paid on-line by credit card at the �me of registra�on or by sending a cheque for $3,150.00 to:

Local Government Management Associa�on of BCFinancial & Program Administra�onSuite 710A - 880 Douglas StreetVictoria, BC V8W 2B7

Refund PolicyRefunds will be processed un�l February 28, 2020 subject to a $50 LGMA administra�on fee. A�er February 28, 2020 no refunds are provided; however, registra�on may be transferable to another qualified candidate.

FUNDING ASSISTANCE AND FACULTY

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Board of Examiners Cer�ficates and Scholarships

MATI AC par�cipants will be eligible for a scholarship from the provincial UBCM Commemora�ve Scholarship fund. Those interested in a scholarship

may apply by submi�ng a scholarship applica�on to the Board of Examiners. Applica�on forms are available on-line from the Board of Examiners website, or search for Local Government Staff and Development on the Government of BC website www2.gov.bc.ca.

If you are working towards cer�fica�on from the Board ofExaminers, please note that MATI AC, when taken as a credit course, will be accepted as an Elec�ve for the Provincial Board of Examiners’ cer�fica�on. For this reason, the Board will award credit students with higher scholarships than non-credit students.

For further informa�on on the Board of Examiners, pleasevisit the Board of Examiners’ website or email:bcboardofexaminers@gov.bc.ca.

Paul MurrayPaul Gipps

Jan EnnsAllison Habkirk

Jason Lum Madeline McDonald

Norm McInnisAlison McNeil

Anne NickersonJulie Rogers

Peter SparaneseGerrie WaughMairi Welman

Principal, Brentwood Advisory Group, MATI AC ChairChief Administra�ve Officer, City of West Kelowna, MATI AC MentorConsultant and Trainer, Jan Enns Communica�onsTown Planner, Educator and former Mayor, Allison Habkirk Town PlanningChair, Fraser Valley Regional District and Councillor, City of ChilliwackChief Administra�ve Officer, Village of Harrison Hot SpringsChief Administra�ve Officer, District of SookeInstructor and Chair, Local Government Programs, Capilano UniversityDirector, Equal Employment Opportunity Program, City of VancouverCommunica�ons Manager, District of SecheltChief Administra�ve Officer, City of AbbotsfordRegistered Psychologist and Instructor, Capilano UniversityPrincipal, Welman Communica�ons

MATI ADVANCED COMMUNICATION SKILLS – GUEST FACULTY TEAM

If you have any ques�ons, please contact:Alison McNeil, Chair, Local Government Programs,

Capilano University2055 Purcell Way, North Vancouver, BC, V7J 3H5

Phone: 604-990-7907Email: amcneil@capilanou.ca

www.capilanou.ca/local-govt/