pathways - it & tech services for asia
TRANSCRIPT
Tokyo
Hong Kong
New Delhi
SingaporePune
Mumbai
Sydney
IT & Tech Services www.pathways-group.com
We are PATHWAYS
Influenced by our Japanese heritage, our relentless focus on quality lead us to create new standards for service delivery in
Asia
For you this delivers
ü Reduced time, re-work and ultimately costü Transparency and the peace of mind that service
delivery is on trackü The ability to work to one set of standards across the
diversity that is Asia
WhatWe Do
I. Managed Services
• Service desk• Video conferencing• Operations
support
• System integration• Office fit-out• IMAC• IPTV installation
II. Infrastructure III. Talent Solutions
• Contract• Permanent• Project specialists
IV. SME IT Support
• From a few hours to full time
• IT support that grows as your business expands
Insurance Legal Healthcare
Logis
tics
Ban
king
Finance Pharmaceutical TechnologyIndustry Segments
Robust Governance and Reporting supports industries where theneed to manage operational & reputational risk is high
Areas of Expertise8
I. Managed Services
Service desk• Helpdesk L0/1 in Japan• Desktop L2/3• Tradefloor• Telephony *Cisco, Avaya…
Conferencing• Video & audio
conference management• Offsite conferences• IPTV support
Operations• DC health checks• Hands & feet for network,
server & storage support• Production issue management• Storage & backup
management
II. Infrastructure
System integration• Data Centre • Trading Floors • DR/BCP sites• System migration
IMAC (Install, Move, Add, Change)
• From one seat to a building, a Trade Floor to a Data Centre
IPTV• Installation• Project management• Peripheral supply
Installation & testing • User training
III.TalentSolutions
Contract
Project Specialists
Permanent
RPO(Recruitment Process Outsourcing)
The flexibility to address immediate or short term personnel needs
A results-focused service, with fees paid only after a candidate is
successfully placed
Specialists and interim managers who bring skills + maturity + business acumen
Detailed analysis, productivity technology and innovation blended with branding, creative
thinking and inspiring ideas to manage your all your recruiting needs
On-site
ü Regular maintenance & backup
ü Desktop software supportü Application supportü Hardware support
now
Remote
Unforeseen needs during working hoursü Urgent: within 4 hoursü High: within same dayü Medium: within 24 hours
IV. Small and Medium Enterprise
From a few hours a week to fulltime –services that grow as your business expands
IT Support
Ear to the ground Thin administr
atio
n
Se
lf-serv
ice tools Efficient workflows
It’s in our DNA; a relentless drive for quality
Kaizen 改善The desire for ongoing improvement through
analysis resulting in actions that prevent issues from
occurring
Provides efficiency & convenience for users
Clear roles and responsibilities ensure consistent quality and
reduced re-work
Those in direct contact with customers routinely
discuss how to refine service delivery. When a better way is found, it is
shared between workgroups
A range of tools supports day-to-day administration
allowing our team to focus on clients’ needs
ü Documented savingsü Efficient processes that evolve and grow with youü A workforce fully engaged in your business
What this Delivers for You
Tokyo (Head Office)
India
Hong Kong
New Delhi
Singapore
PunePuneeuP
MumbaiMumbaiabumM Sydney
PATHWAYS K.K. 8F MG Meguro Ekimae Bldg. 2-15-19, Kamiosaki, Shinagawa-ku, Tokyo, 141-0021
PATHWAYS HK Limited10F Wing On Kowloon Centre, 345 Nathan Road, Kowloon
PATHWAYS Group Pty Ltd65 Hill Street Roseville,
Sydney, 2069
PATHWAYS SG Pte LtdThe Signature 51 Changi Business Park Central 2 #04, 486066
PATHWAYS BES Private LtdLevel 3 Vasant Square Mall New Delhi 110070
Contact [email protected]