Payoff Tools WorkshopPayoff Tools WorkshopTransForming you into a Level 1-2-3 Leader without breaking a sweat and a

Manager on cruise control

www.turnaroundtour.comTWO Resource Libraries

1. Video /AUDIO FILES and DOCUMENTS

2. Payoff Tools Template Library

5 Core Basics5 Core Basics1. Budgeting for (Profit)1. Budgeting for (Profit)2. Advertising / Marketing (KISS)2. Advertising / Marketing (KISS)3. Level 1 3. Level 1 -- Daily Operations (Key to Key)Daily Operations (Key to Key)4. Level 2 4. Level 2 –– Management (How to Manual)Management (How to Manual)5. Level 3 5. Level 3 –– Leadership (POT)Leadership (POT)

Creating a Systems run business!Creating a Systems run business!Maximizing your Profits!Maximizing your Profits!

Making it FUN!Making it FUN!Systems Systems –– Profit Profit -- FUNFUN

8 Provisions8 Provisions

1.1. A powerful ResourceA powerful Resource2.2. Live Live WebinarWebinar WorkshopsWorkshops3.3. Video / Audio / Document LibrariesVideo / Audio / Document Libraries4.4. Network of Professional HELPNetwork of Professional HELP5.5. Face to Face Event learning Face to Face Event learning 6.6. FREE ServicesFREE Services7.7. Affordable Monthly Fees (no contract)Affordable Monthly Fees (no contract)8.8. Proven Proven MailBoxMailBox MarketingMarketing

The Network 12 TeamThe Network 12 Team1.1. Gary GunnGary Gunn (Leader / Facilitator / Coach)(Leader / Facilitator / Coach)2.2. ASL ClientsASL Clients (Board of Directors)(Board of Directors)3.3. ShowcaseShowcase (Know How Interviews)(Know How Interviews)4.4. Greg SandsGreg Sands (Alliance Partner) (Alliance Partner) 5.5. Tim RossTim Ross (President (President MudlickMudlick Mail)Mail)6.6. Lisa Lisa BellarBellar (Graphic Designer for (Graphic Designer for MudlickMudlick Mail)Mail)7.7. Cecil BullardCecil Bullard ((Automofo.comAutomofo.com Instructor)Instructor)8.8. Crissy BethCrissy Beth (Composite Coordinator)(Composite Coordinator)9.9. ASAASA Member BenefitsMember Benefits10.10.Derek PriceDerek Price (Graphic Designer Web and Logo)(Graphic Designer Web and Logo)11.11.Chris DannerChris Danner (Heartland Payment Systems)(Heartland Payment Systems)12.12.Rick SpahnRick Spahn (PACE YES System Software)(PACE YES System Software)

Payoff Tools WorkshopPayoff Tools Workshop

•• Level 1Level 1 –– Beginner businesses will need Beginner businesses will need less timeless time to to move forward because there are move forward because there are small changessmall changes that will that will impact the business in a impact the business in a big waybig way. Suggestion: One hour . Suggestion: One hour per day working on your How to Manual. Day to day per day working on your How to Manual. Day to day operations involvement you actually have a position to operations involvement you actually have a position to fill each day. fill each day.

•• Level 2Level 2 –– Intermediate businesses will need an Intermediate businesses will need an even even balancebalance of assisting with day to day operations 75of assisting with day to day operations 75--25% 25% rule, training, and long term planning. Suggestion: 2rule, training, and long term planning. Suggestion: 2--3 3 hours per day finehours per day fine--tuning and training your How to tuning and training your How to Manual.Manual.

•• Level 3Level 3 –– Advanced businessesAdvanced businesses’’ leadership will be able leadership will be able to spend the bulk of their time to spend the bulk of their time training others the 90training others the 90--10% rule10% rule. Suggestion: 6. Suggestion: 6--8 hours per day revising and 8 hours per day revising and training your How to Manual. Leading without breaking a training your How to Manual. Leading without breaking a sweat and managing on cruise control.sweat and managing on cruise control.

“Payoff Tools ???????What? How? Why? When? Where?

• Tools for cruise control• Standardize the daily procedures• How we operate • Second Layer of processes Level II and III• Resources used daily• Templates in operate at level II• Guide, history, required, what is to happen, documentation, • Each client, follow up, • Everyday, every where, • Designed to take the business to the next level• Use them all workshops, Select Group Meeting,

The Payoff Tools will EQUIP you for LWOBAS

Payoff Tools Workshop Description and Overview

• Creating your it for payoff tools• Six Workshop Weekly Topics• 1. EPA Employee Performance Agreements • SIL Systems Identification for Performance Accountability List • 2. PAL Performance Accountability List• 3. IDP Ideal Daily Performance for One day • WPC Weekly Performance Calendar with Rotational Process• 4. SOP Standard Operating Systems• PAP Performance Action Plans• 5. EPS Employee Performance Session Agenda Sheet• 6. BPS Business Performance Sessions Agenda Template• STS Staff Training Sessions Agenda template• We will collectively write and document during the workshops an Overall SOP for Payoff Tools

plus an SOP for each weekly topic. When the six week workshop are over you will have 7 - SOPs written for implementation in your business.

• All workshops will be digitally recorded and stored in the archives at www.turnaroundtour.complus all corresponding documents and the Power Point presentation used during workshop. So if you miss a workshop or just want to share or listen again, great news they are available.

• In Summary:• Six 50 minute Workshops at 1:00 PM CST• Collective Knowledge sharing and SOP • 7 - SOPs Standard Operating Procedure Written• Archive Library and Corresponding Documents• Congratulations you will now have you’re it for Payoff Tools!

Your “How to Manual”Management on cruise control

8 Processes1. Directional Vision 2. Money Financial 3. Daily Operations4. Customer Service5. Client Communications6. Advertising Marketing7. Leadership Management8. People Staff

H.0 How to Manual Construction HTM – PAP ReviewH.1 How to Manual – Content Listing (Link)

H.8 Your How to Manual will get results (link)Okay Gary I can’t tell them to do it, without telling them exactly how to do it!

Who taught you how to do your How to Manual?Mr. Owner why are you telling your people what to do and you don’t have it in

writing?

Payoff Tools Workshop

Have you ever heard the Oreo cookie or Fig Newton analogy?

Payoff Tools Workshop

Milk!

Your “How to Manual” Payoff Tools 1. Directional Vision - Process• Directional Vision (SOPs)

1.1 EPA* - Employee Performance AgreementA. EPA Description and OverviewB. EPA SOP

1.2 SIL* - Systems Identification for Performance Accountability List1.3 PAL* - Performance Accountability List1.4 IDP* - Ideal Daily Performance Template for One Day 1.5 WPC* - Weekly Performance Calendar w/ Rotational Process

A. 6 On, 1 Off Rotational Calendar Payoff 1.6 SOP* - Standard Operating Procedure

A. SOP Description & Overview1.7 PAP* - Performance Action Plans1.8 EPS* - Employee Performance Session Agenda Sheet

1.8.A EPS Description & Overview 1.8 B EPS Sample Agenda1.8.C EPS Managers Planning Payoff Tool1.8.D EPS Discussion Record Template1.8.E EPS Progressive Counseling Session Overview1.8.F EPS Progressive Counseling Form

1.9 BPS* - Business Performance Sessions Agenda Template A. BPS Description & Overview

1.10 STS* - Staff Training Session Agenda Template

• Everyone Loves Consistency: Designing and Implementing Systems and Process by Cecil Bullard, AAM (link)

24 Month Car Care Aware Forecast

• Anticipated

• Wear

• And

• Repair

• Expenditures

Aware Payoff Tools• Brainstorm (link)• Checklist New by TN (link)• SOP H.5 24 Month AWARE (Link)• SendOutCard (link)• Inspection Form (link)• Keep it or Trade It Report (link)• Consumer Reports Finds Maintaining Cars For

200,000 Miles Can Save Owners Thousands of Dollars (link)

• Start 200K AWARE Club• One Million Mile Story (link)

Know The Numbers.Use The Numbers.

By Matt Krimple

Payoff Tools WorkshopPayoff Tools Workshop

Working On Working On ITIT TuesdaysTuesdays©© Payoff ToolsPayoff Tools

•• Quick checklist to improve your chances of Quick checklist to improve your chances of success success

•• HowHow do you maximize your Honor Circle or do you maximize your Honor Circle or LifeLineLifeLine opportunity? opportunity?

Access the Access the Quick Checklist Quick Checklist eacheach WorkshopWorkshop

Payoff Tools WorkshopPayoff Tools Workshop

Payoff ToolsPayoff Tools1. Create an SOP Each Tool 1. Create an SOP Each Tool

Review Template LibraryReview Template LibraryReview Audio and Document LibraryReview Audio and Document Library

Payoff Tools WorkshopPayoff Tools Workshop

Six Topic AgendaSix Topic Agenda

1. EPA 1. EPA Employee Performance Agreements Employee Performance Agreements SIL SIL Systems Identification for Performance Accountability List Systems Identification for Performance Accountability List

2. PAL 2. PAL Performance Accountability ListPerformance Accountability List3. IDP 3. IDP Ideal Daily Performance for One day Ideal Daily Performance for One day

WPC WPC Weekly Performance Calendar with Rotational ProcessWeekly Performance Calendar with Rotational Process4. SOP4. SOP Standard Operating SystemsStandard Operating Systems

PAP PAP Performance Action PlansPerformance Action Plans5. EPS 5. EPS Employee Performance Session Agenda SheetEmployee Performance Session Agenda Sheet6. BPS6. BPS Business Performance Sessions Agenda TemplateBusiness Performance Sessions Agenda Template

STSSTS Staff Training Sessions Agenda templateStaff Training Sessions Agenda template

Payoff Tools WorkshopPayoff Tools Workshop

What do we know about Payoff Tools?What do we know about Payoff Tools?Nothing, where to find them, in your head, Nothing, where to find them, in your head,

the how to manual come live, turn the how to manual come live, turn thinking, how to, 10 core tools to thinking, how to, 10 core tools to

systematize your business, LWOBAS, systematize your business, LWOBAS, MOCC, MOCC,

Payoff Tools WorkshopPayoff Tools Workshop

1.1 1.1 EPAEPA Employee Performance Agreements Employee Performance Agreements A. A. EPA Description and Overview EPA Description and Overview B. B. EPA SOP EPA SOP

1.2 1.2 SILSIL Systems Identification for Performance (Systems Identification for Performance (SOPSOP) ) Accountability List (Accountability List (Master SampleMaster Sample))

Payoff Tools WorkshopPayoff Tools Workshop

1.3 1.3 PAL PAL Performance Performance Accountability List (Accountability List (SampleSample))PAL PAL –– ((SOPSOP))SILSIL Systems Identification for Performance Systems Identification for Performance Accountability List (Accountability List (Master SampleMaster Sample))

•• 24 AWARE Campaign Review (see slides 10 & 11)24 AWARE Campaign Review (see slides 10 & 11)See Payoff Tools Library for details of 24 AWARESee Payoff Tools Library for details of 24 AWARE

Payoff Tools WorkshopPayoff Tools Workshop

1.4 1.4 IDPIDP Ideal Daily Performance for One day (Ideal Daily Performance for One day (SOPSOP))1.5 1.5 WPCWPC Weekly Performance Calendar with Rotational Weekly Performance Calendar with Rotational

Process Process -------- ((SOPSOP))GaryGary’’s Sample Calendar (s Sample Calendar (linklink))6 On 1 6 On 1 Off Rotational Calendar PayoffOff Rotational Calendar Payoff

1. Create an 1. Create an SOPSOP for IDP and WPC for IDP and WPC •• POT Library (POT Library (linklink))

Payoff Tools WorkshopPayoff Tools Workshop1.6 1.6 SOPSOP Standard Operating Systems (Standard Operating Systems (linklink MGMG--0090)0090)

SOP Description & Overview (SOP Description & Overview (linklink))SOP 1.6.A PB&J Sample (SOP 1.6.A PB&J Sample (linklink) redone SOP 1.6.B () redone SOP 1.6.B (linklink))

1.7 PAP 1.7 PAP Performance Action Plans (Performance Action Plans (linklink) () (HTMHTM))Payoff ToolsPayoff Tools

AUDIO FILESAUDIO FILES LibraryLibrary

Goggle Goggle

•• http://search.yahoo.com/search?p=peanut+butter+and+jelly+sandwichttp://search.yahoo.com/search?p=peanut+butter+and+jelly+sandwich&eih&ei=utf=utf--8&fr=b1ie78&fr=b1ie7

•• Everyone Loves ConsistencyEveryone Loves Consistency: Designing and Implementing Systems and : Designing and Implementing Systems and Process by Cecil Bullard, AAM (Process by Cecil Bullard, AAM (linklink))

•• See Showcase Library See Showcase Library http://www.tataudiofiles.com/showcasefiles.htmlhttp://www.tataudiofiles.com/showcasefiles.html

Payoff Tools WorkshopPayoff Tools Workshop1.8. EPS 1.8. EPS Employee Performance Session Agenda SheetEmployee Performance Session Agenda Sheet

Leadership Leadership –– Management Management –– MentoringMentoring –– CoachingCoaching((SOPSOP) 8.1 Defining Leader/Manager/Mentor/Coach) 8.1 Defining Leader/Manager/Mentor/CoachMake sureMake sure it is a coaching or mentoring session and it is a coaching or mentoring session and

you are not coaching labels just behaviorsyou are not coaching labels just behaviors!!

SOPSOP 1.8.A1.8.A EPS Description & Overview EPS Description & Overview SOP 1.8.B SOP 1.8.B EPS Sample Agenda EPS Sample Agenda SOP 1.8.C SOP 1.8.C EPS Managers Planning Payoff Tool EPS Managers Planning Payoff Tool SOP 1.8.DSOP 1.8.D EPS Discussion Record Template EPS Discussion Record Template SOP 1.8.E SOP 1.8.E EPS Progressive Counseling Session Overview EPS Progressive Counseling Session Overview SOP 1.8.FSOP 1.8.F EPS Progressive Counseling Form EPS Progressive Counseling Form

Payoff Tools WorkshopPayoff Tools WorkshopBuy this bookBuy this book: :

Coaching for Improved Work Performance Coaching for Improved Work Performance by Ferdinand F. by Ferdinand F. FourniesFournies

Coaching for Improved Work Performance (Coaching for Improved Work Performance (see see People Staff LibraryPeople Staff Library))SOPSOP 8.3.A 8.3.A Behavioral Coaching PreBehavioral Coaching Pre--Discussion Discussion Preparation ToolPreparation ToolSOPSOP 8.3.B 8.3.B Behavioral Coaching ProcessBehavioral Coaching ProcessSOPSOP 8.3.C 8.3.C Face to face Coaching ProcessFace to face Coaching ProcessSOPSOP 8.3.D 8.3.D Achievement and Recognition Achievement and Recognition

Payoff Tools WorkshopPayoff Tools Workshop

•• A.A. EPS Description & OverviewEPS Description & Overview & & SOPSOPMGMG--0040 Developing Your People0040 Developing Your People

What do we know about this EPS Tool?What do we know about this EPS Tool?FaceFace--toto--face 1 on 1, 15 minutes per staff member, every face 1 on 1, 15 minutes per staff member, every

week, communications, week, communications, coachingcoaching or or mentoringmentoring, , appointment weekly same time same place, go their appointment weekly same time same place, go their work area, common area, coaching is for behavior, work area, common area, coaching is for behavior,

Payoff Tools WorkshopPayoff Tools Workshop

•• 9. BPS9. BPS Business Performance Sessions Agenda Business Performance Sessions Agenda TemplateTemplateLeadershipLeadership –– Management Management –– Mentoring Mentoring -- CoachingCoaching

•• Write Up For BPS (Write Up For BPS (linklink))•• See Mastery See Mastery MGMG--00300030

Create an Create an SOPSOP

Payoff Tools WorkshopPayoff Tools Workshop

10. STS10. STS Staff Training Sessions Agenda templateStaff Training Sessions Agenda templateLeadership Leadership –– Management Management –– Mentoring Mentoring -- CoachingCoaching

•• Technician Road Map (Technician Road Map (linklink))•• In a Perfect WorldIn a Perfect World…… ((linklink))

Create an Create an SOPSOP

Payoff Tools WorkshopPayoff Tools Workshop•• What are your What are your 77 CORECORE Keys to Success in..Keys to Success in..

Payoff Tools Payoff Tools Quick Checklist Quick Checklist •• 1. SOPs1. SOPs•• 2. HTM2. HTM•• 3. EPS3. EPS•• 4. BPS4. BPS•• 5. STS5. STS•• 6. Make them part of your Leadership without breaking a 6. Make them part of your Leadership without breaking a

sweat (POT) sweat (POT) •• 7. And Management on cruise control systems (HTM)7. And Management on cruise control systems (HTM)