philanthropy and online collaboration webinar 6.23.10

8/9/2019 Philanthropy and Online Collaboration Webinar 6.23.10

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Philanthropy and Online CollaborationWebinar

June 23, 2010


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Amy Gipson, Bill & Melinda GatesFoundations Global Libraries program, onthe Global Libraries Toolkit.

Melissa Schoen, California HealthcareFoundations Innovations for theUnderserved program, on the CommunityClinic Voice.

Presenters


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The Global Libraries Grantee Toolkit

Amy GipsonAssociate Program Officer

Philanthropy and Online Collaboration

June 23, 2010


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Agenda

Overview of Global Libraries (GL) The need for a GL Grantee Toolkit

Overview of the Toolkit

Progress to date

Challenges, realities and rewards

2010 Bill & Melinda Gates Foundation | 4June 23, 2010


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Global Libraries

An initiative of the foundations Global Development Program, Global Libraries works to open a

world of knowledge, information, and opportunity for communities around the world.

5 2010 Bill & Melinda Gates Foundation |


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GL program needs drove the idea

Growing team (staff, consultants) More grants being launched and implemented

Losing knowledge of past grantees

Reinforcement from the GL Peer Learning Meeting

November 2007 the GL Toolkit was launched to provide a secure

collaboration space for GL staff and grantees

Driving forces behind the Toolkit were:

To support frequent sharing of documents and resources acrosscontinents and time zones

To enable ongoing collaboration among grantees and thestrengthening of their social network following workshops

To enable grantees to access and adapt high-quality resources tohelp ensure their programs develop on schedule and on target



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Overarching goals for the Toolkit

Connect members with one another to exchangeknowledge, share approaches and benefit from eachothers experience

Provide a curated repository of resources that

members can access and adapt in core programareas



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Taking into account


Geographic spread of Toolkit users

Disparity in technical infrastructure

Diversity of technical skills

Range of languages

All users are already busy


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What is the Toolkit?

0%

20%

40%

60%

80%

100%

2003 2005 2007 2009 2011

Online discussion spacefor peers to shareexperience, Q&A, celebratesuccesses and learn fromchallenges

Private online workspacesfor program officers andgrantees to do projectwork

Curated repository ofquality examples ofdocuments, case studies,templates and otherresources



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Toolkits progress since launch

Using Central Desktop platform, the Toolkit is providinginternational web access to knowledge, resources and

collaboration tools

Nearly 275 individuals, from over 30 organizations, representing

more than 20 nationalities with in excess of 14 first languages

have become members of the Toolkit Many different applications can be found:

Announcing events to encourage participation Sharing files to enable collaborative working

Discussing questions and responses on grant planning andimplementation Sharing news with the community of relevant external events Locating contact details of individuals and organizations Sharing documents and tools to build capacity



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Challenges, realities

Content is kingif it is useful it will be used

Language is another challenge

Encouraging grantees to see the value in their ownmaterials, experiences and ideas

User frustration with functionality limitations

Lots of lookers, fewer contributors Recognize the challenges of creating a vibrant online

discussion space

Value for grantees and GL staff alike is the key

Program planning, implementation and sustainability are improved

Connections to peers means they are no longer alone

Resources strengthen grantee staff capacity

Knowledge is captured and shared

Less duplication of effort in creating tools and resources for grantees



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and rewards Comment by Karolina A. (Ukraine)

As a member of the Global Libraries Ukraine team, which isjust starting its planning period, I appreciate materials sharedby our Chilean colleagues. In particular, Biblioredesstrategic planning is a resourceful and inspirationaldocument that provides useful advice for the planning part.

Comment by Pilar P. (Chile): We are happy to share what we have learned, thus far, and

also share our ideas and plans for the future. It is very likelythat we asked ourselves some of the same questions youmight be asking yourself now, so the idea of sharing our

lessons learned and showing samples of how we solvedsome of our issues, may give you and your team ideas to planyour project. Best of luck!

Independent evaluation of Toolkit paints positive andoptimistic picture



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Thank You

2010 Bill & Melinda Gates Foundation. All Rights Reserved.Bill & Melinda Gates Foundation is a registered trademark in the United States and other countries.

Contact Information

Amy Gipson

Associate Program Officer

Bill & Melinda Gates Foundation

[email protected]

206.770.2006


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Supporting Website Development:A Funders Perspective

Melissa Schoen

California HealthCare Foundation

June 23, 2010


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CHCF- Who we are and what we do

Private, non-profit foundation, created when Blue Cross of CA

converted from non-profit to for-profit

In operation since 1996

Approximately $40m per year in projects and grants - mostlystrategic rather than unsolicited grants

Three major programs:

Innovations for the Underserved

Better Chronic Disease Care

Market and Policy Monitor


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CalQualityCare.org

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CalHospitalCompare.org

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PROJECT SPOTLIGHT:COMMUNITY CLINIC VOICE


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Community Clinic Voice WebsiteHistory

Started in 2001 as an extranet for grantees for TidesFoundation program: Community Clinics Initiative

Tides Program: Community Clinics Initiative expandsto more programs

Expand extranet services to create a site that will builda community, enhance networking, and provide a placeto exchange and share ideas

Membership grows, increased participation andmember management: active on-line community


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Community Clinic Voice WebsiteGeneral Operations

Staffing: Full time community manager plus part timebusiness manager, admin support (1.35 FTEs)

Member Engagement:

- Annual member meetings- Volunteer Committees (oversight, editorial board,welcome wagon)

Member driven content

Current membership: well over 2000 members


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Community Clinic VoiceEnhancement Project Why we got

involved A clear need defined:

User surveyTechnology development for future portability

CHCF used this site in the past to share information

Match with CHCF goals:

- improve clinic operations- encourage partnerships- infrastructure support


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Community Clinic VoiceEnhancement ProjectWhat we supported Support audience engagement (staff time + incentives)

Face-to-face meetingsEditorial boardAdvisory committee to oversee project

Explore new technology platform

Improve site design

Utilize outside expertise to guide the process

Develop sustainability plan


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COMMUNITY CLINIC VOICE:

PRE

ENHANCEMENT PROJECT


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COMMUNITY CLINIC VOICE:

POSTENHANCEMENT PROJECT


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Funder Support Considerations


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Funder Support Considerations

Three key words: audience, audience, audience

Scanning the environment: What else is out there?

Dont bite off more than you can chew

Build or buy?

The right partners

Branding: How should the funder be involved?

Time and money for audience participation


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Contact Information

Melissa Schoen

Senior Program Officer

California HealthCare Foundation

[email protected]

www.chcf.org

www.communityclinicvoice.org
mailto:[email protected]://www.chcf.org/http://www.communityclinicvoice.org/http://www.communityclinicvoice.org/http://www.chcf.org/mailto:[email protected]


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Discussion


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About Us

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philanthropy and online collaboration webinar 6.23.10

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