philly311 receives 2015 digital government achievement award

Media Release For Immediate Release Philly311 Receives 2015 Digital Government Achievement Award Philadelphia, PA., September 7, 2015 – Philly311 has been recognized by e.Republic’s Center for Digital Government as a winner of the 2015 Digital Government Achievement Award in the government-to-citizen, local government category for the Customer Relationship Management solution that launched publicly February 2015. The Digital Government Achievement Awards (DGAA) highlights outstanding agency and department websites and apps. These awards by the Center for Digital Government are presented in eight categories. 2015 DGAA winners include Philly311, New Zealand’s website for small businesses, and U.S. Department of Transportation’s pre-employment screening program for motor carriers. “At Philly311, we aim to interact with and serve our citizens through an omni-channel system that allows our customers to access city services and information anytime and anywhere they choose,” said Rosetta Carrington Lue, Chief Customer Service Officer for the City of Philadelphia. “Philly311 helps secure Philadelphia as a welcoming, responsive, and connected city. That is why we are proud to be recognized in the government-to-citizen category by the Center for Digital Government for the versatility of functionality and programming in our contact center.” The Center for Digital Government is a national research and advisory institute focused on technology policy and best practices in state and local government. The Center is a division of e.Republic, the nation’s only media and research company focused exclusively on state and local government and education. www.erepublic.com “These winners are recognized for responsive and mobile-first design, open government, open data, improved transparency and integration with social media,” said Todd Sander, Executive Director of the Center for Digital Government. “Congratulations to the awardees for their impressive work to make government more accessible and responsive to citizens.” View the complete list of Digital Government Achievement Awards and Best of the Web awardees here . ### About Philly311 | http://www.phila.gov/311/

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Media Release For Immediate Release

Philly311 Receives 2015 Digital Government Achievement Award

Philadelphia, PA., September 7, 2015 – Philly311 has been recognized by e.Republic’s Center for Digital Government as a winner of the 2015 Digital Government Achievement Award in the government-to-citizen, local government category for the Customer Relationship Management solution that launched publicly February 2015.

The Digital Government Achievement Awards (DGAA) highlights outstanding agency and department websites and apps. These awards by the Center for Digital Government are presented in eight categories. 2015 DGAA winners include Philly311, New Zealand’s website for small businesses, and U.S. Department of Transportation’s pre-employment screening program for motor carriers.

“At Philly311, we aim to interact with and serve our citizens through an omni-channel system that allows our customers to access city services and information anytime and anywhere they choose,” said Rosetta Carrington Lue, Chief Customer Service Officer for the City of Philadelphia. “Philly311 helps secure Philadelphia as a welcoming, responsive, and connected city. That is why we are proud to be recognized in the government-to-citizen category by the Center for Digital Government for the versatility of functionality and programming in our contact center.”

The Center for Digital Government is a national research and advisory institute focused on technology policy and best practices in state and local government. The Center is a division of e.Republic, the nation’s only media and research company focused exclusively on state and local government and education. www.erepublic.com

“These winners are recognized for responsive and mobile-first design, open government, open data, improved transparency and integration with social media,” said Todd Sander, Executive Director of the Center for Digital Government. “Congratulations to the awardees for their impressive work to make government more accessible and responsive to citizens.”

View the complete list of Digital Government Achievement Awards and Best of the Web awardees here.

###

About Philly311 | http://www.phila.gov/311/

http://www.phila.gov/311/

http://www.govtech.com/cdg/digital-government-achievement/Best-of-the-Web--Digital-Government-Achievement-Awards-2015-Winners-Announced.html

Page 2: Philly311 receives 2015 Digital Government Achievement Award

Philly311 is the City of Philadelphia government’s centralized non-emergency Contact Center that is accessible to all residents, businesses and visitors. Philly311 serves as the gateway to City government information and requests for services.

Follow Philly311 on social media: @Philly311 and www.facebook.com/philly311

Contact: Gabriela RaczkaDirector of Communications for Customer ServiceOffice of the Managing DirectorCity of PhiladelphiaCell: 267-239-1308

http://www.facebook.com/philly311

https://twitter.com/philly311

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