pminyc 2015 managing your boss
TRANSCRIPT
PMINYC Symposium 2015
Copyright (c) 2015 - Brian Smith-PLD
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Managing Your Boss
& Living to Tell About It
Understanding Behaviour & How it Impacts Performance
Copyright Notice
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Contents of this presentation are Copyright © 2015 by the presenter and PMINYC
Permission is granted for participants to print the presentation handouts for use during the symposium and for later personal reference
PMINYC reserves the right to store this content for archival purposes as a record of symposium proceedings and to publish this content electronically for the purpose of disseminating symposium proceeding to the symposium participants.
All other use, storage, retrievable, distribution, or reproduction of any kind must be authorized in advance, in writing
Key Learning Points
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1. Learn the key to working with others by working with them in a style that they like
2. Deepen your understanding of your own management and leadership style
3. Learn how to communicate and interact more effectively up, down and across the organization
Your Presenter
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Brian Smith – Power Link Dynamics
- Management Expert, Author and Speaker
- Specializes in soft-skills training and leadership development
Certified Train-the-Trainer
Holds a Teaching Certificate in Adult Learning Principals – Teaching Adult Life Long Learners
Former Professor at Algonquin College School of Business
Seminar Goals
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Understand your behavioural tendencies and develop an understanding of how your behaviour affects others
Respect, appreciate, understand, and value individual differences
Learn how to communicate and interact more effectively
Increase your effectiveness by improving your relationships with others
Learn how to motivate others by understanding their strengths and limitations
Introduction
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What behavior do you find most frustrating when working with others?
EQ vs. IQ
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Worth Remembering …
“We are being judged by a new yardstick; not just how smart we are, or by our training and expertise, but also by how well we handle ourselves and each other”
– Daniel Goleman, Emotional Intelligence
The Motivation Equation
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Personal Need
+
Goal Directed Behavior
=
Your WIIFM
The Attitude Challenge
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Who is in control of your attitude?
Attitude is a Choice
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Worth Remembering …
“Everything can be taken away from man but one thing – to choose – to choose ones attitude in a given set of circumstances, to choose ones own way”
– Viktor Frankl
More About Attitude
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Everybody has one
No two are exactly the same
It’s 100% in your control
It’s a matter of choice
How would the people you work with and interact with rate your attitude?
How much fun are you to be around?
Pick Your Battles
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Worth Remembering …
“Change what you can … influence what you will … and learn to give up the rest because it’s a total waste of your time and energy” – Brian Smith
Understanding Behaviour
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Worth Remembering …
“Humans are the only creatures who refuse to be who they are.” – Albert Camus
Behaviour Is …
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20% Observable
Situationally based
Flexible
Dynamic
Based on thoughts and beliefs
Analyzing Your Boss
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If you could change just one thing about your Boss –what would it be?
DISC Styles of Behaviour
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Take a moment and score your DISC Lite Profile
Please follow the instructions at the top of the page
Do not over think your responses
It should only take you 3 minutes to complete
An Ah-Ha Moment
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Awareness
Brings
Compatibility
The Rules About Others
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Different is just that – different
There is richness in diversity
By understanding yourself better,
you will learn to understand others
Behavioural Styles
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Dominant: Quick action, task focused, easily
bored
Interpersonal: Entertaining, friendly, talkative
Steady: Calm, patient, loyal, a good listener
Conscientious: Attention to detail, analytical,
getting it right.
More About D’s
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Shapes the environment by overcoming opposition to accomplish results
Tendencies:
Getting immediate results
Accepting challenges
Makes quick decisions
Takes authority
Questions the status-quo
Loves to solve problems
Limitations
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May come across as unapproachable
Can be insensitive to others
Can show impatience with others
May seem intimidating
Blunt, demanding approaches
Little social interaction
Tries to move the team or individual before they are ready
Preferred Environment
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Power and authority
Prestige and challenge
Direct answers
A wide scope of operations
Opportunities for individual accomplishments
Opportunities for advancement
Freedom from controls and supervision
Many new and varied activities
Increase Your Effectiveness
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Develop more patience
Tone down your directness
Ask more questions
Work on body language to appear more approachable
Offer more encouragement in conversation
Spend more time with those you direct
More About I’s
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Shapes the environment by influencing or persuading others
Tendencies:
Contacting people
Making a good impression
Being articulate
Participating in a group
Entertaining people
Creating a motivational environment
Limitations
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Can be disorganized
May be superficial in approach
Lack of follow through
May not be detailed enough in giving direction
Overselling of ideas
Vulnerability to perceived rejection
Attempts to persuade or influence others
Preferred Environment
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Popularity, social recognition
Public recognition of ability
Freedom of expression
Group activities outside of job
Freedom from control and detail
Coaching and counseling
Favorable working conditions in a social atmosphere
Increase Your Effectiveness
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Learn to listen more carefully
Become more organized and manage time more effectively
Provide more detail
Be more specific in praise and work direction
Focus on people’s needs
More About S’s
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Cooperates with others within existing circumstances to carry out tasks
Tendencies:
Demonstrating patience
Developing specialized skills
Helping others
Being a good listener
Showing loyalty
Performing in a consistent manner
Limitations
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Can be indecisive
May be indirect
Resists change
May be hesitant to implement needed changes
Difficulty identifying priorities
Difficulty with deadlines
Preferred Environment
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Maintenance of status-quo
Predictable routines
Credit for work accomplished
Minimal work infringement on home life
Sincere appreciation
Identification with a group
Minimal conflict
Increase Your Effectiveness
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Become more assertive and direct
Learn to cope better with change
Try to not carry the burden of everyone else’s problems
More About C’s
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Works conscientiously within existing circumstances to ensure accuracy and quality
Tendencies:
Concentrating on key details
Being diplomatic
Checking for accuracy
Thinking analytically
Adhering to key directives and standards
Using a systematic approach to situations
Limitations
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Can be overly concerned with perfection
Acts aloof
Tend to hamper other’s creativity by sticking to rules
Discomfort with ambiguity
Resistance to vague or general information
Desires to double check for accuracy
Little need for affiliation with others
Preferred Environment
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Control of those factors that affect their performance
Clearly defined performance expectations
Values on quality and accuracy
A reserve, business like atmosphere
Recognition for specific skills and accomplishments
Increase Your Effectiveness
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Accept the differences in others
Be more open
Focus on communicating and interacting more effectively
Encourage others creativity
Strength or Weakness?
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Worth Remembering …
“ A strength over used can become a weakness if used in the wrong situation.” - Unknown
You Decide
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Dominant: Good at directing and deciding, but
may become autocratic
Interpersonal: Good at promoting and
persuading, but may oversell and manipulate
Steadiness: Good at being steady and agreeable,
but may give in despite their needs
Conscientious: Good at analyzing and checking,
but may become perfectionistic and indecisive
Relating to D’s
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Let them initiate
Show your competence
Stick to the topic
Show independence
Eliminate time-wasters
Be clear about rules and expectations
Respect their need for autonomy
Make communication brief and to the point
Relating to I’s
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Approach them informally
Be relaxed and sociable
Use humour
Keep the conversation light
Provide written details
Give public recognition for accomplishments
Let them verbalize thoughts and feelings
Relating to S’s
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Provide written instructions
Offer ongoing support
Use sincere appreciation
Let them adapt slowly to change
Show their importance to the organization
Try to be logical and systematic in your approach
Let them know how things are going
Relating to C’s
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Show dependability
Demonstrate loyalty
Value high standards
Allow precedent to be the guide
Be precise and focused
Give clear expectations and deadlines
Be tactful and emotionally reserved
Good Habits = Good Results
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Worth Remembering …
“Excellence is not an act but a habit. The things you do the most are the things you do the best”
- Marva Collins
New Beginnings
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C – Commit to a new beginning
H – Habits. Stop one, start another
A – Action not words
N – Never, ever give up
G – Goal oriented. Set targets
E – Evaluate your plan
Think it – Act it – Become it
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What do you need to do to adapt your style to be more in tune with your bosses style?
What changes need to be made at work or at home to help you cope with stress?
What challenges do you need to overcome so you can deal with difficult people and challenging situations better?
What new skills will you need to learn so you can communicate and interact more effectively?
Their Perception is Their Reality
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Worth Remembering …
“You don’t have to like the people you work with – but you do need to learn how to get along with them.”
- Brian Smith
Building Relationships
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Worth Remembering …
“The most important single ingredient in the formula of success is knowing how to get along with people”
- Theodore Roosevelt
The 3 R’s
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R – Rapport: Get to know them for more than the
work that they do. What do they like to do outside of work?
R – Relationship: You can’t develop a relationship
with someone until you have established rapport.
R – Respect: You won’t respect anyone that you
haven’t established a relationship with first.
Managing Your Boss
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According to John J. Gabarro and John P. Kotter there are four key components to developing and managing a relationship with your Boss.
1. Compatible work styles
2. Mutual expectations
3. Dependability and honesty
4. Good use of time and resources
John J. Gabarro & John P. Kotter – Managing Your Boss – Harvard Business
The Art of Communicating
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Worth Remembering …
“I know you believe you understand what you think I said, but I’m not sure you realize that what you heard is not what I meant.” – Unknown
Questions Worth Answering
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What skills does it take to be a good communicator?
What are some of the road blocks to good communication?
Communication Realities
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You cannot not communicate
Whenever contact is made communication occurs
Meanings are in people not in words
All types of communications are received but 70 to 90% are screened out or changed by the receiver
You communicate 93% of the time non-verbally
Most people perceive the non-verbal as being more accurate
Based on the research of Dr. Ralph Nichols. “Are You Listening?”
Communication Styles
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How can you communicate more effectively with:
1. D style behavior
2. I style behavior
3. S style behavior
4. C style behavior
Tuned Out or Turned Off?
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Humans have the ability to listen at a rate of ________ words a minute
Humans have the ability to speak at a rate of ________ words a minute
Based on those two numbers ________ words a minute are lost in translation
Based on the research of Dr. Ralph Nichols. “Are You Listening?”
Active Listening
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Worth Remembering …
“We have two ears but only one mouth. Some people suggest that’s because we should spend twice as much time listening as opposed to talking. Others suggest it’s because listening is twice as hard.” - Unknown
Questions Worth Answering
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What skills does it take to be a good listener?
What gets in the way of being a good listener?
Barriers to Active Listening
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Individuals listen about 25% of the time Most people only recall 50% of what they hear 70% of all misunderstandings happen because people do
not listen to each other We listen and speak at two different rates of speed
Based on the research of Dr. Ralph Nichols. “Are You Listening?”
5 Steps to Active Listening
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1. Listen to understand not to agree
2. Give the sender your undivided attention
3. Ask questions for clarity
4. Summarize / paraphrase what you heard
5. Tune into words, feelings and body language
Are You Listening?
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Take out six letters and it will reveal a very popular word
What word did it reveal?
SBXNIAELTASREANTS
Problem Solving
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Worth Remembering …
“Diplomacy: The business of handling a porcupine without disturbing the quills.” – Unknown
Problem Solving Skills
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Deal with the problem immediately
Define the problem carefully
Separate people from the problem
Determine the desired outcome
Make a list of practical solutions
Don’t get trapped into thinking there is only one resolution.
Solicit input – get buy-in
Conflict
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Worth Remembering …
“No one has ever harmed their stomach by swallowing evil words unsaid.”
- Sir Winston Churchill
Resolving Conflict
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You live in a political world – You need to respect the chain of command. Don’t go over your Bosses head
Do not over step your LOA (Level of Authority)
Establish your network. Get to know the gate keeper
Make sure you have a paper trail
Adapting to Others
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I will adapt my behaviour in the following ways:
D - ________________________________
I - ________________________________
S - ________________________________
C - ________________________________
Thank You for Participating
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I hope you got your WIIFM Today!
For more information …
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Brian is available for keynote speeches and seminars on a variety of soft skills topics and leadership development programs.
For more information about this presentation please feel free to contact Brian directly.
Brian Smith – Power Link Dynamics
Email: [email protected]
Web: http://briansmithpld.com
Mobile: 613.323.4470