powerpoint presentation · • kronos customers are varied in erp systems they use. ... ansos one...
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[email protected] | 919-348-9614 | kronos.suretysystems.com
Kronos Technology
Survey Results
Surety Systems developed the 2014 Kronos Technology Survey to allow
Kronos customers to compare their experience and thoughts to others
within the large Kronos Community. Participants this year more than
tripled over last year with over 480 Kronos experienced users and leaders
participating. This survey aims to serve as a benchmark for the Kronos
community as a whole. Topics range from level of satisfaction to
how companies are utilizing the Kronos product. Survey results
are presented graphically in summary form. Data was
collected during a four week period in May/June when
it was open to all participants through our website,
www.suretysystems.com. We also encouraged
participation with email invitations.
Over 480 individuals participated in this survey. All participants live and work in the United States
for companies who currently utilize the Kronos product.
2014
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Observations by Surety Systems
• Kronos survey participants provide input with broad representation and experience. While
over 67% of this year’s survey participants have over 5 years of experience with the Kronos
product they also represent 12 industries, 5 Kronos versions, and all of Kronos functionalities.
• Kronos customers are varied in ERP systems they use. While Lawson leads the ERP systems
used by survey respondents’ companies (21.3%) followed by Oracle (16.1%) and SAP (11.9%), no
one ERP clearly dominates. One interesting observation is the 27.7% of participants do not know
the ERP system they use.
• Version 6 is still dominate, but upgrades to Version 7 have started. 79.4% of participants
report that they are currently using versions 6 through 6.3 while 13.7% are on version 7
(released June 2013). Kronos version 5 (released March 2004) is still currently run by 7% of
participants.
• Customers are Upgrading. Over 62% of Kronos customers participating in the survey state that
their organization is currently upgrading or will upgrade their version of Kronos. Only 2.2% state
they will be moving off Kronos.
• Customers are satisfied with the Kronos product offering. Over 71% of participants rate their
satisfaction with Kronos at a 7 or better on scale of 1-10. In addition, only 8.8% rated their
satisfaction at a 4 or lower.
• Kronos customers are not planning to attend KronosWorks 2014 in large numbers. 60.3% of
survey participants state will not be attending KronosWorks 2014 in November and only 6.3%
stated firmly that they will attend.
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10.4%
17.0%
5.9%
1.9%
8.2% 17.6%
9.3%
14.4%
4.8%
10.6%
HR Manager
Project Manager
HR Executive
Payroll Manager
IT/IS Manager
HRIS Manager
IT/IS Executive
48.6%
20.1%
31.3%
Current Roles How would you best describe your current role?
Kronos Involvement How would you best describe your involvement with Kronos?
I manage/lead people who work with Kronos
I work with people who work with the Kronos product
I work directly with Kronos
Analyst
HRIS Executive
Systems Administrator
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Dining
Energy
Financial
Gaming
Healthcare
Higher Education
Lodging
Logistics
Manufacturing
Retail
Senior Living
State/Local Government
0.2%
2.2%
4.5%
2.6%
41.6%
5.7%
1.4%
5.7%
22.2%
9.1%
0.7%
3.8%
Industry Vertical What is your company’s primary industry vertical?
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13.7%
30.6%
22.8%
15.8%
10.2%
7.0%
Tenure with Kronos How long has your organization been running Kronos?
Kronos Version What version of Kronos is your organization currently running?
Version 6.3
Version 6.2
Version 6.1
Version 5 Version 7
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
Pre Go-live < 6 months 6-12 mos 1-3 yrs 3-5 yrs 5-10 yrs 10+ yrs
1.9% 1.4% 2.4%
13.8% 12.7%
34.6%
33.2%
Version 6
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0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
50.0%
Time &Attendance
Scheduling AbsenceManagement
Labor Analytics Hiring HR Payroll
48.8%
17.0%
10.2%
3.3% 2.7%
7.9% 10.1%
Kronos Solutions Used What Kronos solution is your organization currently using? (select all that apply)
Kronos Functionality What Kronos functionality is your organization currently using? (select all that apply)
7.7%
81.5%
8.2%
2.6% Kronos Workforce Ready
Kronos Workforce Central
Kronos iSeries Central Suite
Kronos Essentials
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23.5%
27.8%
19.2%
29.5%
Database Platform What database platform are you currently on?
67.6%
23.2%
9.2%
Virtual or Private Environment Are you running a virtual environment or physical environment?
Oracle
Microsoft SQL
Physical
I don’t know
Combination of virtual/physical
Virtual
DB2 (iSeries; AS/400)
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Reason for Selecting Kronos What is the single determining factor in choosing Kronos?
Kronos Integration Quality On a scale of 1-10, rate how well you think Kronos integrates
with other products you use.
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0%
Other
Reputation in the market
Confidence in sales & service team
Ability to integrate with our ERPand/or other applications
Specific functionality we needed
Functionality compared tocompetitors
18.8%
12.5%
1.8%
12.8%
21.6%
32.5%
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
1 2 3 4 5 6 7 8 9 10
2.4% 1.5%
1.8% 4.0%
13.7%
10.6%
15.2%
28.9%
14.0%
7.9%
(1 = very poorly; 10 = strong/seamless integration)
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47.7%
3.6% 21.9%
26.7%
Current ERP What ERP does your company currently run? (select all that apply)
Kronos – ERP Integration Does your ERP System currently integrate with your Kronos system?
No, it does not integrate with Kronos
I don't know
Yes, our ERP integrates with Kronos
No, but we're in progress to integrate now
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0%
I don't know
We don't currently have an ERP
Microsoft Dynamics
Oracle (other than JDE)
JD Edwards
SAP
Infor (other than Lawson)
Lawson
Epicor
27.7%
10.9%
0
16.1%
5.2%
11.9%
5.5%
21.3%
1.5%
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ADP
Allscripts Epsi
Ansos One Staff
Bottomline Technologies
BPCS
Ceridian
Cort Payroll
Express HR
HealthStream
HMS
Hyperion
Infor Infinium Payroll
JD Edwards
McKesson Payroll
MEDITECH
OneStaff
Other
Pay@Work
Paychex
PeopleNet
Peoplesoft
Probusiness
Quadramed
Quick Charge
Replicon
Res-Q
Spectrum Scheduling
Tandem
Total View
UltiPro / Ultimate Software
Visionware
Workday
29.5%
1.2%
3.0%
0.9%
0.6%
9.7% 0.3%
0.3%
2.1% 0.3%
3.0% 6.7%
4.3%
0.9%
3.3%
1.2% 13.7%
1.2%
0.6%
0.9%
13.1%
1.2%
1.2%
2.7%
0.3%
1.5%
0.3%
0.6%
0.3%
7.0%
2.4%
5.5%
Other Applications Used What applications do your company's Kronos system currently integrate with?
Select all that apply.
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Cost of implementation
Received it free from upgrade/supportagreement and never needed it
Functionality did not meet our needs
Not enough time
Didn't have correct expertise to implement
Planned for future implementation
I don't know
5.1%
0.0%
6.1%
27.3%
3.0%
47.5%
11.1%
29.5%
70.5%
Functionality Not
Implemented Has your company acquired any Kronos
modules/functionality that has not been
implemented?
Reasons Not Implemented What is the main reason you have not implemented those modules?
No
Yes
Applications Kronos
Integrates with Today What applications do your company's
Kronos system currently integrate with?
The 5 applications mentioned most were:
1. ADP
2. PeopleSoft
3. Ceridian
4. UltiPro/Ultimate Software
5. Infor Infinium Payroll
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Kronos Product Satisfaction How satisfied are you with the Kronos product, on a scale from 1-10?
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0%
10
9
8
7
6
5
4
3
2
1
7.8%
19.7%
28.1%
15.9%
7.5%
12.2%
3.1%
3.1%
1.3%
1.3%
(1 is no value; 10 is very valuable)
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External & Internal Compliance On a scale of 1-10, how confident are you that you are compliant across External (i.e.
Affordable Care Act, Family Leave Act), and Internal Requirements (i.e. padding of hours,
managing absenteeism, allocating manpower to multiple budgets)
0.0% 5.0% 10.0% 15.0% 20.0% 25.0%
10
9
8
7
6
5
4
3
2
1
11.6%
20.6%
19.1%
17.5%
7.8%
15.3%
4.1%
2.2%
0.9%
0.9%
10.6%
22.8%
20.9%
15.3%
8.8%
13.4%
4.4%
2.2%
0.6%
0.9%
(1 = not satisfied; 10 = extremely satisfied)
Confidence with External Requirements
Confidence with Internal Requirements
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Kronos Functionality Planned to Add What Kronos functionalities are your organization planning to acquire
within the next 18 months?
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
Time &Attendance
Scheduler AbsenceManagement
HR Hiring LaborAnalytics
Payroll None
10.8% 10.8% 14.9%
5.1% 4.6%
10.3%
3.6%
65.6%
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Justfinished
Upgradingnow
within 6months
6-12months
12-24months
No plans Moving offKronos
11.3% 10.3%
11.9%
16.3%
12.5%
35.6%
2.2%
Upgrade Timing When will you upgrade your version of Kronos?
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External Kronos Resources What external resources has your company utilized to support your Kronos application,
and how would you rate their effectiveness?
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
1 2 3 4 5 6 7 8 9 10
1.9% 0.6%
1.6% 2.9%
13.3%
9.8%
18.7%
24.4%
17.8%
8.9%
Kronos Services Satisfaction How satisfied are you with Kronos Services, on a scale from 1-10?
(1 = not satisfied; 10 = extremely satisfied)
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
Kronos Services Consulting Firms IndependentConsultants
Staffing Firms
31.2%
16.7% 17.3%
8.3%
37.1%
22.6% 29.6%
20.0% 23.2%
52.4%
37.8%
65.0%
4.6% 6.0% 10.2%
5.0%
3.8% 2.4%
5.1% 1.7%
Very Effective
Somewhat Effective
Neutral
Somewhat Ineffective
Very Ineffective
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KronosWorks 2014 Do you plan to attend KronosWorks 2014 this November in Las Vegas?
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
Yes I may beattending, but still
not sure
No No, but someonein my company is
attending
I don't know whatKronosWorks is
6.3%
17.5%
60.3%
10.8%
5.1%
Copyright 2014 Surety Systems. All rights reserved. No unauthorized reproduction without the clear and proper reference to the title and author. All references to this publication must cite Surety Systems as the author and
include a link to owner’s home page at www.suretysystems.com.
Conclusion The Kronos community is strong in their usage of Kronos and is confident in the product. Thank you to everyone who took the time to participate in this survey. We trust you will find these results helpful as a Kronos user.
About Surety Systems
Throughout our 11+ years of delivering ERP solutions our organic growth of adding new technology-focused practice groups has emerged out of client demand. Our Kronos team emerged over the past several years through an increasing and consistent client demand with our expertise growing through experience in solving clients’ Kronos challenges. Our Kronos team has the knowledge, expertise, and experience to understand, respond, and deliver timely results. All while helping our clients maintain lower investment and quality results..