ppt of physical com security

8/4/2019 Ppt of Physical Com Security

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Project Report

A Study On E-banking and Customer preferences With

Reference To Union Bank ,Pandharpur.

ByRamchandra Bharat Jagtap

M.B.A.II ( Marketing & System)

Under the Guidance oProf.Abhishek Khadtare


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Why this topic is chooses:-

The recent growth in technology created awareness about E-banking butat the same time unavailability of information and insecurity of money

makes people to keep a distance from E-banking services .

The topic has been chosen to understand the technology and its

awareness among the people.


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Understand the customer preferencetowards the E-Banking services.

Understand the basic concept of

E-banking

Understand the technology involved in E-banking.

Objectives of study:-


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Research Methodology:-

Data are collected by two methods

Primary data Secondary data

Questionnaire

Interview-schedule method

Observation method

Personal documents

Different manuals

Websites


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Research Methodology (Conti.)

Sample size

Sampling technique

Primary data are the actual information which isreceived by the researcher for study from actual field of research.

Primary data

100 respondent (Only Service Class People)

The sampling technique used for judgment is convenienceand judgment sampling.


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Tools of collecting primary data:

Questionnaire

Observation method

Interview-schedule method

Observing activity of System Manager & Respondents

Customer Related Data:-- asking the questions to respondent

Security and Technological Related Data:--asking the questions to System Manager


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Secondary dataSecondary data is the information, which is attained indirectly

There are mainly three sources:

-Personal documents such as diaries, letters etc.

-Different manuals of the organization

-Websites


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Scope of the Study

The study moves around the technological innovations in the form of E-banking products like ATM, Credit card, etc. offered by the union bank.

The major concern of the study is to analyze whether E-Banking in unionBank is really making todays customer easy money in hand and most

important whether it saves time and money

Study moves around Some of the security threats which Customer face orhave fear


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Limitations of Study

The study is limited to areas of Pandharapur only

The sample size of only 100 was taken from the large population forthe purpose of study, so there can be difference between results of

sample from total population

People were unwilling to go in to details because of their busyschedules

The study is related to service class people only


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Major Findings

The overall percentage of servicemen having complete knowledge about E-Bankingservices provided by the bank while opening an account is nearly 85% of the population

It is found that the awareness of E-banking services among the respondent isdone by sources such as Personal Visit to the bank, Executive from the bank,advertisement, friends, other.

In case of E- Banking Services, it found that Bank provides services in form of

ATMs, Debit Card, Credit Card, Phone Banking, Mobile Banking, Internet Banking.The respondent shown maximum awareness of ATM

In case of level of usage of services it is found that, the frequency of usage of

ATM is highest followed by debit card.


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Major Findings (Conti.)

case of factors influencing the usage level, it found that many of respondent arein the favor of E-banking services becauseServices are all time available followed by ease of use, nearness etc.

In case of problem that arises in E-banking problem , respondent showntheir strong response towards ATM out of order, password forgotten

followed by card misuse, hidden charges.

In case of benefits, it found that many of respondent believe that Time saving

is most important benefit for them followed by inexpensive service,easy fund transfer.

In case of Non User of E-Banking Services(17% dont have idea about E-Banking ),the respondent are more satisfied with traditional banking

and not interested in E-Banking.


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Major Findings (Conti.)

The Sparkon Textile undertake daily backup(5%) and store the labeled andNumbered(90%) backup devices offsite safe location(75%) .

Majority of employees working in Sparkon Textile feels a major threats or

disasters to computer system as Virus(100%), hardware fault(100%) andHuman Negligence(75%).


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Suggestions

Bank must ensure that their services are competitive in case

of ATM, Debit Card or Internet Banking so that the level ofusage will increase.

Considering current system, only the people who have properliteracy or have understanding about computer literacy canmanage E-Banking services in bank (considering employee) andoutside the bank (customer), so there should be match between

a system and people working for system and also customer whoare getting service.

Bank have strong security measure for E-Banking services butyet customer are unaware about it, bank must take an effort to

increase this awareness. Ex. E-banking advertisement givingmore stress on their services must also give stress on security.

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Suggestions (Conti.)

Bank must increase the promotional channel and effort to

make their future customer and existing customer aware aboutE-Banking and its services.

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ppt of physical com security

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