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PRINCE2® 2017 Editie Practitioner Courseware - English
Copyright protected. Use is for Single Users only via a VHP Approved License. For information and printed versions please see www.vanharen.net
Colofon
Title:
Authors:
Publishe:
PRINCE2® 2017 Editie Practitioner Courseware - English
Douwe Brolsma & Mark Kouwenhoven
Van Haren Publishing, Zaltbommel
ISBN Hard copy: 978 94 018 0225 3
Edition:
Vormgeving:
Copyright:
First edition, first print, September 2017
Van Haren Publishing, Zaltbommel
©Van Haren Publishing 2017
For further information about Van Haren Publishing please e-mail us at : [email protected]
All rights reserved. No part of this publication may be reproduced in anyform by print, photo print, microfilm or any other means without writtenpermission by the publisher.
Although this publication has been composed with much care, neitherauthor, nor editor, nor publisher can accept any liability for damage causedby possible errors and/or incompleteness in this publication.
This material contains diagrams and tekst information based upon: The Managing Successful Projects with PRINCE2® manual 2017
PRINCE2® is a Registered Trademarks of AXELOS Limited, used under permission of AXELOS Ltd. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited,
Copyright protected. Use is for Single Users only via a VHP Approved License. For information and printed versions please see www.vanharen.net
Content table
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6
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9
12
16
20
26
31
42
52
58
74
79
82
88
93
98
105105107109111113115118120122124126128130
Agenda
Introduction (2)
Where do we stand (7)
Refresh PRINCE2® structure (8)
Principles of PRINCE2® (13)
Theme Business Case (22)
Theme Organization (30)
Pre-project stage: Starting Up (41)
Initiation Stage (51)
Theme Plans (76)
Theme Quality (96)
Theme Risk (108)
Theme Change (140)
Theme Progress (149)
Delivery stage(s) Activities (156)
Final Delivery Stage (168)
Directing a Project (178)
Tailoring PRINCE2® (188)
Assignments
Assignment ‘Business Case’
Assignment ‘Organization’
Assignment ‘Project Brief’
Assignment ‘Serious Mini-game: Who am I?’
Assignment ‘Quality Management Approach’
Assignment ‘Product Based Planning’
Assignment ‘Quality Review’
Assignment ‘Risk Identification Workshop’
Assignment ‘Reporting: Progress’
Assignment ‘Reporting: Stage End’
Assignment ‘Work Package’
Assignment ‘Project Issue’
Assignment ‘Improvement Project (1)’
Assignment ‘Improvement Project (2)’ 132
This number is a reference to the sheet number
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134
152
153
159
174
192
207
226
229
239
PRINCE2®:2017 Foundation Examination Sample paper 2
PRINCE2®:2017 Foundation Examination Sample paper 2 Answers and rationale
PRINCE2® Practitioner candidate Syllabus
PRINCE2®:2017 Practitioner Examination Sample paper 1 Question Booklet
PRINCE2®:2017 Practitioner Examination Sample paper 1 Answers and rationales
PRINCE2®:2017 Practitioner Examination Sample paper 2 Question Booklet
PRINCE2®:2017 Practitioner Examination Sample paper 2 Answers and rationales
PRINCE2®:2017 Practitioner Examination Sample Papers 1 & 2 Scenario Booklet
PRINCE2®:2009 Practitioner Examination FX02 Scenario Booklet
PRINCE2®:2009 Practitioner Examination FX02 Question Booklet
PRINCE2®:2009 Practitioner Examination FX02 The Practitioner Examination 266
PRINCE2®:2009 Practitioner Examination FX02 The Practitioner Examination Rationale 269
PRINCE2®:2009 Practitioner Examination FX02 The Practitioner Examination
Answer Booklet 287
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Par
t o
f D
ay
Day
1
Day
2
Day
3
Exam
Tra
inin
g D
ay (
Op
tio
nal
)
1
Intr
od
uct
ion
R
ecap
an
d d
iscu
ss H
om
ewo
rk
Seri
ou
s M
inig
ame
Wh
o a
m I?
R
ecap
an
d d
iscu
ss h
om
ewo
rk +
Ser
iou
s M
inig
ame
4 ti
mes
7
Intr
od
uct
ion
Str
uct
ure
of
the
trai
nin
g co
urs
e an
d t
he
pro
gram
In
itia
tio
n S
tage
Sh
ort
ove
rvie
w
of
IP
Them
e C
han
ge
Set
up
th
e p
rogr
amm
e fo
r th
e d
ay
Stru
ctu
re o
f P
ract
itio
ner
Exa
m +
d
iffe
ren
t ty
pe
s o
f O
TE-q
ues
tio
ns
PR
INC
E2®
Fo
un
dat
ion
sa
mp
le e
xam
res
ult
s Th
eme
Pla
ns
+
Pro
du
ct B
ased
Pla
nn
ing
tech
niq
ue
Fin
ish
ing
Init
iati
on
Sta
ge
Rev
iew
sam
ple
Pra
ctit
ion
er E
xam
(h
om
ewo
rk)
+
Eval
uat
e th
e P
ract
itio
ner
Exa
m
Ove
rvie
w P
RIN
CE2
® R
efre
sh
Them
e Q
ual
ity
+
Qu
alit
y R
evie
w T
ech
niq
ue
D
eliv
ery
stag
e(s)
+
info
rmat
ion
bet
wee
n C
S /
MP
/ S
B
Cre
ate
a P
ract
itio
ner
Exa
m
Qu
est
ion
+ le
t o
ther
s tr
y it
Pri
nci
ple
s o
f P
RIN
CE2
® Ex
erci
se Q
ual
ity
Man
agem
ent
Stra
tegy
Ex
erci
se P
roje
ct is
sue
esca
lati
on
O
pen
Sp
ace
Fr
ee
to b
e fi
lled
in b
y th
e p
arti
cip
ants
+
Clo
sin
g Ex
am t
rain
ing
Lun
ch
Lun
ch
Lun
ch
Lun
ch
2
Them
e B
usi
nes
s C
ase
+Ex
erci
se B
CEx
erci
se P
rod
uct
Bas
ed P
lan
nin
g Ex
erci
se v
oca
bu
lary
se
rio
us
min
igam
e ‘B
luff
yo
ur
way
into
P
2’
Set
up
exa
m
Them
e O
rgan
izat
ion
+
Exer
cise
Org
aniz
atio
nEx
erci
se Q
ual
ity
Rev
iew
Fi
nal
Del
iver
y St
age
+
Dir
ecti
ng
a P
roje
ct
Pre
-pro
ject
sta
ge: S
tart
ing
Up
+ A
uth
ori
zin
g In
itia
tio
n
Them
e R
isk
+
Exer
cise
Ris
k Id
enti
fica
tio
n
Wo
rksh
op
Ta
ilori
ng
PR
INC
E2
PR
INC
E2 P
ract
itio
ner
exa
m
Exer
cise
Pro
ject
Bri
ef
Them
e P
rogr
ess
Exer
cise
imp
rovi
ng
Pro
ject
M
anag
emen
t u
sin
g P
RIN
CE2
Clo
sin
g d
ay 1
C
losi
ng
day
2
Exer
cise
Eva
luat
ing
PR
INC
E2 t
rain
ing
Clo
sin
g d
ay 3
C
losi
ng
day
4
Agenda
5
Copyright protected. Use is for Single Users only via a VHP Approved License. For information and printed versions please see www.vanharen.net
PRINCE2® Editie 2017 Practitioner Courseware - English
© Van Haren Publishing
PRINCE2® 2017 Practitioner
©2017 - All training materials are sole property of Van Haren Publishing BV
and are not to be reproduced in any form or shape without written permission.
This material contains diagrams and text information based upon:
PRINCE2®Guide 2009 & The Managing Successful Projects with PRINCE2® manual 2017
PRINCE2®, PRINCE2®Agile®, ITIL®, M_o_R®, MoP®, MoV®, MSP®, P3O®, P3M3®, P2MM®
are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited.
All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Ltd.
nThen! BV is an Accredited Training Organisation for PRINCE2®
© Van Haren Publishing
Introduction
• Let’s meet & goals
• Terms
• Programme
Here is the link from the slide to the
theory in the book, with the number
of the chapter or the paragraph (Par.)
and possibly the name of the subtitle
in the book
2
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PRINCE2® Editie 2017 Practitioner Courseware - English
© Van Haren Publishing
Programme Day 1
Introduction
Structure of the training course and the program
Where do we stand?:PRINCE2® Foundation sample exam & results
Overview PRINCE2® Refresh
Principles of PRINCE2®
LUNCH
Theme Business Case + Exercise BC
Theme Organization + Exercise Organization
Pre-project stage: Starting Up + Authorizing Initiation
Exercise Project Brief
Closing day 1
3
© Van Haren Publishing
Programme Day 2
Recap and discuss Homework Serious Minigame Who am I?
Initiation Stage Short overview of IP
Theme Plans + Product Based Planning technique
Theme Quality + Quality Review Technique
Exercise Quality Management Strategy
LUNCH
Exercise Product Based Planning
Exercise Quality Review
Theme Risk + Exercise Risk Identification Workshop
Theme Progress
Closing day 2
4
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PRINCE2® Editie 2017 Practitioner Courseware - English
© Van Haren Publishing
Programme Day 3
Recap and discuss homework + Serious Minigame 4 times 7
Theme Change
Finishing Initiation Stage
Delivery stage(s) + information between CS / MP / SB
Exercise Project issue escalation
LUNCH
Exercise vocabulary serious minigame ‘Bluff your way into P2’
Final Delivery Stage
Directing a Project
Tailoring PRINCE2®
Exercise improving Project Management using PRINCE2
exercise Evaluating PRINCE2® training
Closing day 3
5
© Van Haren Publishing
Programme Practitioner Exam Training
(optional)
Introduction
Set up the programme for the day
Structure of Practitioner Exam + different types of OTE-questions
Review sample Practice Practitioner Exam (homework)
Evaluate the Practitioner Exam
Create a Practitioner Exam Question + let others try it
Open Space Free to be filled in by the participants
Closing Exam training
LUNCH
Set up exam
PRINCE2 PRACITIONER EXAM end
6
And/or:
2017 Practitioner Examination Sample paper 1
2017 Practitioner Examination Sample paper 2
2009 Practitioner Examination FX02
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PRINCE2® Editie 2017 Practitioner Courseware - English
© Van Haren Publishing
Make and review the PRINCE2®:2017
Foundation Examination Sample paper
Where do we stand?
© Van Haren Publishing
Refresh Structure of PRINCE2®
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and are not to be reproduced in any form or shape without written permission.
© Van Haren Publishing 9
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PRINCE2® Editie 2017 Practitioner Courseware - English
© Van Haren Publishing
Structure of the Manual (1)
Introduction (e.g. Benefits of PRINCE2)
Project management with PRINCE2
7 Principles
Tailoring and adopting PRINCE2 7 Themes 7 Processes Considerations for organizational adoption
Tailoring and embedding
AppendicesA Product description OutlinesB Standards alignmentC Roles and ResponsibilitiesD Examples Product-based planningE Health Check
9
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Structure of the Manual (2)
Themes
The theme explained
PRINCE2’s requirements for the theme
Guidance for effective use of theme
(Techniques)
Processes
Purpose (reason for the process)
Objective (to be achieved by the process)
Context
Activities
Tailoring guidelines
10
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PRINCE2® Editie 2017 Practitioner Courseware - English
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Process Diagrams
Event or
decision
Management
product
Management
product
Event or
decision
Process
Triggers another process Triggers another
activity within a process
Defined
Management product
(see Appendix A)
Part of or
a non-defined
Management product
PRINCE2®process Each process comprises
a number of activities
Processes
Activity
Activities
Recommended
actions
Each one
comprises of
Each one
comprises of
11
© Van Haren Publishing
The AXELOS portfolio / Best Practices Family
Common Glossary
Portfolio,
Programme
and Project
Management
Maturity
Model
Management
of Risk
Management
of Value
Portfolio,
Programme
and Project
Offices
Maturity
Model
Portfolio Management
Programme Management
Project Management
12
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PRINCE2® Editie 2017 Practitioner Courseware - English
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and are not to be reproduced in any form or shape without written permission.
Principles of PRINCE2®
© Van Haren Publishing
Principles
1. Continued Business Justification
2. Learn from experience
3. Defined Roles and Responsibilities
4. Manage by Stage
5. Manage by Exception
6. Focus on Products
7. Tailor to suit the project environment
14
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Tailoring is concerned with the
appropriate use of PRINCE2
The following aspects of PRINCE2®may be tailored:
Processes may be combined or adapted (e.g. by adding or combining
activities).
Themes can be applied using techniques that are appropriate to the
project.
Roles may be combined or split, provided that accountability is
maintained and there are no conflicts of interest. See section
7.2.1.10 for restrictions.
Management products may be combined or split into any number of
documents or data sources. They will often take the form of formal
documents, or slide decks, wall charts or data held on IT systems.
Terminology may be changed to suit other standards or policies,
provided it is applied consistently15
© Van Haren Publishing
Tailoring is constrained and influenced
by context
Project
Initiation
Documentation
Op maat maken van
Thema’s, Processen
Rollen, Terminologie en
Product Beschrijvingen
Context, project type,
scale, complexity,
project management team
capability, language, lifecycle
model and contracts
External methods, standards and
practices, legal, regulatory, health and
safety, sustainability and environmental
frameworks
Internal processes, methods,
standards, practices and
policies, organizational maturity,
culture, internal terminology and
language
Influences
Figure 4.1 Constraints and influences on tailoring a project
Project
PM
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Themes
1. Business Case
2. Organization
3. Quality
4. Plans
5. Risk
6. Change
7. Progress
17
© Van Haren Publishing
Processes
1. Starting Up a project
2. Initiating a Project
3. Directing a Project
4. Controlling a Stage
5. Managing Product delivery
6. managing Stage Boundaries
7. Closing a Project
18
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D
Monitor
Plan
Plan
MonitorCheck
=
=
Plan
= Act Do =Control Delegate
Deming Circle for Projectmanagers
Aspects of
Project performance:
- Money / Costs
- Time
- Scope
- Quality
- Risk
- Benefits
Fig. 2,1
Copyright © AXELOS Limited 2017. Reproduced under licence from AXELOS Ltd. All rights reserved. 19
© Van Haren Publishing
PRINCE2®processes in timePre-
projectInitiation
stage
Subsequent
delivery stage(s)Final delivery
stage
Managing Product
Delivery
Directing a Project
IP Controlling a Stage
SB
SU
Directing
Managing
Delivering
CPSB
Controlling a
Stage
Copyright © AXELOS Limited 2017. Reproduced under licence from AXELOS Ltd. All rights reserved. 20
Post
Project
Corporate or Programme Management or Customer
Project Lifecycle
Pro
ject e
nviro
nm
ent
Fig. 13.1
Managing Product
Delivery
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PRINCE2®processes in time
21
Pre-project Initiation
stage
Subsequent
delivery stage(s)Final delivery
stage
Initiating
a Project
Managing Product
Delivery
Directing a Project
Controlling a Stage
SB
Directing
Managing
Delivering
CPSB
Controlling a
Stage
Post
Project
Corporate or Programme Management or Customer
Project Lifecycle
Pro
ject e
nviro
nm
ent
Sta
rtin
g U
p
a P
roje
ct
Managing Product
Delivery
Copyright © AXELOS Limited 2017. Reproduced under licence from AXELOS Ltd. All rights reserved.
Fig. 13.1
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and are not to be reproduced in any form or shape without written permission.
Theme Business Case
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Theme Business Case
Cost
and
Threats
Expected
Benefits and
Opportunities
The Business Case is
• Developed,
• Verified,
• Maintained and
• Confirmed
Expected
Dis-Benefits
23
© Van Haren Publishing
Project
outputs
Business
Changes
Desired
outcomes
Dis-benefits
Strategic
objectives
enables
Also causes Result in
Measured in Helps
achieves
create
Side-effects
24Relationship between
Output / Outcome / Benefits
Benfits
Communication is hard so do not use the word Result.
• For the PM result means the end deliverable and
• For the Executive result means realized benefits
Realize
further
Copyright © AXELOS Limited 2017. Reproduced under licence from AXELOS Ltd. All rights reserved. 24
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Confirm
benefits
Verify
updated
Business Case
Verify
outline
Business Case
Verify
detailed
Business Case
Develop
Business Case
Maintain
Business Case
Pre-
project
Initiation
stage
Subsequent delivery
stage(s)Final delivery
stagePost-project
Confirm
benefits
Confirm
benefits
Create Benefits
Management Approach
Maintain Benefits
Management Approach
Business Case development path
Execute Benefits
Management Approach
(e.g. Benefits
Review Plan)
Copyright © AXELOS Limited 2017. Reproduced under licence from AXELOS Ltd. All rights reserved. 25
Fig. 6.2
© Van Haren Publishing
Business Case
Product description
Executive summary
Reasons
Business Options
Expected benefits
Expected dis-benefits
Timescale
Costs
Investment appraisal
Major risks
26
App. A2
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PRINCE2® Editie 2017 Practitioner Courseware - English
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Minimum Requirement of using the BC
To be following PRINCE2, a project must, as a minimum:• Create and maintain a business justification for the
project; usually a business case (PRINCE2’s continued business justification principle)
• Review and update the business justification in response to decisions and events that might impact desirability, viability or achievability of the project
(PRINCE2’s continued business justification principle)
• Define the management actions that will be put in place to ensure that the project’s outcomes are achievedand confirm that the project’s benefits are realized
(PRINCE2’s continued business justification principle)
• Define and document the roles and responsibilities for the business case and benefits management
(PRINCE2’s defined roles and responsibilities principle).
27
© Van Haren Publishing
PRINCE2®requires two products
Business case Provides the costs, benefits, expected dis-benefits,
risks and timescales against which viability is justified and
continuing viability is tested.
It is acceptable to use an alternative document such as a corporate
business plan to replace the business case for part of the project
lifecycle.
Benefits management approach Defines the management actions
that will be put in place to ensure that the project’s outcomes are
achieved and confirm that the project’s benefits are realized.
28
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Benefits management approachProduct description
Scope of the benefits management approach
what benefits are to be managed and measured
Who is accountable for the expected benefits
What management actions are required in order to ensure
that the project’s outcomes are achieved
How to measure achievement of expected benefits, and
When they can be measured
What resources are needed
Baseline measures from which the improvements will be
calculated
How the performance of the project’s product will be
reviewed.29
App A1
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Theme Organization
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