process model canvas - workshop
TRANSCRIPT
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MODEL CANVAS
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Get the job done with a WOW!
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Process Model Canvas transform from ambition into reality
Workshop 2015
David Ruting CEO
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Agenda
1. Introduction
• BPM / BMC / PMC 20 min.
2. Process Model Canvas Workshop
• Car garage case - DIY 20 min.
3. Round-up and questions 5 min. tip! next Master Class in June
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BPM
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What is BPM?
Business Process Management (BPM) is a Corporate Management Philosophy
BPM combines people, processes and technology to improve organizational
performance and customer value
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What format fits my process?
guarantee creativity
variation
standard
Design process = creative space
black-box with controls at start and end.
New product development = phases
projects with quality gates Administration = job instructions (HOW)
protocols in detail
High volume transactions = fully
automated workflow / BPMN
Production, customer service
= processes, procedure
and professionals, doing
flexible case driven patterns
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Process Management
Dogma
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Process Management
Dogma
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Purpose? Purpose
Living world
Systems world
Low Trust, High Tolerance ;-(
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Paradigm shift
11
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Paradigm shift
Inside out
Stop Control
Systems world must Support the Professionals
Purpose
Living world
Systems world
High Trust, Low Tolerance ;-)
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BMC
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Business Model Canvas
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?
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Business Model Canvas The next step
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PMC
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How 2 What
Horizontal Organization
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action action
Communication Communication Communication
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Process Model Canvas Name: Designed for: Date:
WHY
www.processmodelcanvas.net (v1.0)
Information received
Value Proposition
Information delivered
Value Delivered
Information flow Information flow
WOW
Backlog
WHAT
Considerations
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Process Model Canvas Name: Designed for: Date:
WHY
www.processmodelcanvas.net (v1.0)
Information received
Value Proposition
Information delivered
Value Delivered
Information flow Information flow
WOW
Backlog
WHAT
Considerations
4 3 1
2
executing the process left to right
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Process Model Canvas Name: Designed for: Date:
WHY
www.processmodelcanvas.net (v1.0)
Information received
Value Proposition
Information delivered
Value Delivered
Information flow Information flow
WOW
Backlog
WHAT
Considerations
1
2 4
3
Designing the process right to left
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WORK
SHOP
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Maintenance process for your car
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1. Begin with the End in Mind!
2. Draft the essential - customer journey - information flow - process chain - motivation
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Process Model Canvas Name: Designed for: Date:
WHY
www.processmodelcanvas.net (v1.0)
Information received
Value Proposition
Information delivered
Value Delivered
Information flow Information flow
WOW
Backlog
WHAT
Considerations
Receive customer and car
Repair car Deliver
repaired car
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From design to process clarity
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The message to Organize collaboration
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Control Aspects
WHO TOOLS WATCH OUT CHECK GREAT
Job Titles
& Employees
to have clear
agreement,
linked to roles in
Process & Output
i.e. Procurement
Process owner
Head Purchasing
Jim Smith
Systems and
Applications
to produce,
submit, receive
and retrieve
input/output
i.e. ERP module
Material-
Management
Risk &
Controls
to reduce risk
and impact,
increase
recoverability
i.e. Supplier
goes default,
Scenario’s for
continuity
Standards &
Requirements
to comply with
Internal/External
Law, Policies and
Standards
i.e. ISO 9001:2015
manage vendor
quality
Performance
Indicators
to measure,
report, predict
process, output, stakeholders
i.e. lead time to
deliver ordered
goods
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Process Model Canvas
1
2
3
1 2 3
Comm’ant Integrated Management System
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A closer look at Comm’ant
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QUESTIONS
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Make more profit with PMC!
Powered by
Limited Special offer for you as a participant 1 Full day Master Class 1 year use of the Commant Cloud System 1 hour of personal consult 4 hours online consult Value € 1549,-
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Make more profit with PMC!
Powered by
Limited Special offer for you as a participant 1 Full day Master Class 25th June/2nd July ‘15 1 year use of the Commant Cloud System 1 hour of personal consult 4 hours online consult Value € 1549,-
©
Make more profit with PMC!
Powered by
Limited Special offer for you as a participant 1 Full day Master Class 1 year use of the Commant Cloud System 1 hour of personal consult 4 hours online consult Value € 1549,-
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We deliver Value for You!
Powered by
LinkedIn David Ruting Mail [email protected] Phone +31(0)6-54700121