QUALITY ASSURANCE AND

INTERNATIONALISATION: THE BSU

EXPERIENCE IN DEVELOPING THE QUALITY

MANAGEMENT SYSTEM (QMS)

144882-TEMPUS-2008-DE-JPGR144882-TEMPUS-2008-DE-JPGR

BSU QATMI team:BSU QATMI team:Viachaslau MalafeyeuViachaslau Malafeyeu

Vadzim ReznikauVadzim ReznikauAliaksandr RytauAliaksandr RytauVladimir TikhonovVladimir TikhonovLiudmila HancharLiudmila Hanchar

Why do we need to design and introduce

Quality Management System (QMS) into the

university’s management?

IntroductioIntroductio

nn

-- increase of competition in the educational markets;- increase of competition in the educational markets;-- internationalization of higher education;- internationalization of higher education;-- increase of the needs of HEIs’ practical contribution into the - increase of the needs of HEIs’ practical contribution into the national economy; national economy; -- necessity to proceed state and public evaluation of the HEIs;- necessity to proceed state and public evaluation of the HEIs;--- need to establish a long-lasting cooperation with enterprises and need to establish a long-lasting cooperation with enterprises and companies as major employers of the university graduates.companies as major employers of the university graduates.--- increase of the fee-paying form of study and consequent decline of increase of the fee-paying form of study and consequent decline of an overall academic results of students (which is a clear trend of the an overall academic results of students (which is a clear trend of the last decade);last decade);--- necessity to reduce university’s expenses, and etc.necessity to reduce university’s expenses, and etc.

ISO standards

Approaches Approaches

to design to design

QMSQMS

-system of education is quite different from the sphere of productionsystem of education is quite different from the sphere of production

-Specific guidelines for organizations in the education sector called Specific guidelines for organizations in the education sector called IWA ISO/IWA 2: Quality management systems - Guidelines for the IWA ISO/IWA 2: Quality management systems - Guidelines for the application of ISO 9001:2000 in education. application of ISO 9001:2000 in education.

It contains the full text of ISO 9001, clause-by-clause, followed by It contains the full text of ISO 9001, clause-by-clause, followed by specific text making the standard easier to understand and specific text making the standard easier to understand and implement by the education sector.implement by the education sector.

Organizational structure to support QMS

1 step in 1 step in designing designing university university

QMSQMS

Rector

Council for Quality

Representative on Quality

Working groups

Main Directorate for Academic Affairs

Academic Council

Representatives of Quality

Quality Division

Experts - Auditors

2 step in 2 step in designing designing university university

QMSQMS

-designing a comprehensive vision of university’s activities and designing a comprehensive vision of university’s activities and

proceduresprocedures

-clarifying the order and interconnection of the processes and clarifying the order and interconnection of the processes and

activities within the Universityactivities within the University

-creating a system of documentation of QMScreating a system of documentation of QMS

-setting up criteria and methods of work and managementsetting up criteria and methods of work and management

Organizational structure to support QMS

documentindocumenting university g university

QMSQMS

-- Quality Manual- Quality Manual

-- Mission- Mission

-- Quality Policy- Quality Policy

-- Strategic development plan- Strategic development plan

-- Goals in the Sphere of Quality- Goals in the Sphere of Quality

-- Organizational structure for supporting QMS)- Organizational structure for supporting QMS)

-- University Standards (documents which describe activities and - University Standards (documents which describe activities and processes carried out at the university, define their specific goals and processes carried out at the university, define their specific goals and methods of management);methods of management);

-- Other executive documents and related records.- Other executive documents and related records.

System of documentation of Quality

Management

Placing internationalization within

university QMS

University University

activities and activities and

internationa-internationa-

lizationlization

--- Administrative activitiesAdministrative activities

--- Supportive activitiesSupportive activities

--- Primary activities (education and training, research and Primary activities (education and training, research and innovation activity, up-bringing activity, international activity)innovation activity, up-bringing activity, international activity)

--- Monitoring, Measurement and ControlMonitoring, Measurement and Control

Placing internationalization within

university QMS

University University

activities and activities and

internationa-internationa-

lizationlization

Placing internationalization within

university QMS

InternationInternation

a-lizing a-lizing

objectivesobjectives

Mission statement:Mission statement: - university potential is based not only on domestic but on - university potential is based not only on domestic but on international experience alsointernational experience also-the main objective of the university is to become an internationally the main objective of the university is to become an internationally recognized universityrecognized university

Quality Policy:Quality Policy:-- fostering the authority and prestige of the university as well as - fostering the authority and prestige of the university as well as competitiveness in international education and research areacompetitiveness in international education and research area-- active participation in the world’s integrational processes, - active participation in the world’s integrational processes, deepening and broadening international relations.deepening and broadening international relations.

Setting goals and drawing up a strategy of internationalization

A customer A customer oriented oriented approach of approach of the ISO the ISO empathizes empathizes the need to the need to provide provide major major strategic strategic documents documents to a broad to a broad publicpublic

Strategic Plan:Strategic Plan: -- to broaden international inter-institutional contacts;to broaden international inter-institutional contacts;-- to increase participation in international programs and projects;to increase participation in international programs and projects;-- to intensify academic mobility of staff and students;to intensify academic mobility of staff and students;-- to ensure the growth of international students.to ensure the growth of international students.

Goals in the Sphere of Quality:Goals in the Sphere of Quality:--- to rise the BSU position in international university rankings;to rise the BSU position in international university rankings;--- to broaden international contacts;to broaden international contacts;--- to increase participation in international projects;to increase participation in international projects;--- to ensure growth of export of the BSU education products; to ensure growth of export of the BSU education products; --- to increase academic mobility of students and staff.to increase academic mobility of students and staff.

“recognition through reputation”

Defining indicators for mapping internationalization

Internatio-Internatio-nalisation nalisation indicators indicators are are considered considered as an as an integral integral part of the part of the system of system of indicators indicators that can be that can be used to used to inform the inform the public public about about university university performancperformance.e.

Studies and PracticesStudies and Practices-studies conducted by international networks:studies conducted by international networks: IAU, EUA, EAIE IAU, EUA, EAIE and EFQM (European Foundation for Quality Management)and EFQM (European Foundation for Quality Management)

-studies conducted by national research structuresstudies conducted by national research structures, such as , such as Centre for Higher Education and DAAD in Germany, Netherlands Centre for Higher Education and DAAD in Germany, Netherlands Organisation for International Cooperation in Higher Education, Organisation for International Cooperation in Higher Education, National Institution for Academic Degrees and University Evaluation National Institution for Academic Degrees and University Evaluation (NIAD-UE) in Japan, and others. (NIAD-UE) in Japan, and others.

-Special projects:Special projects:-International Quality Review Project (IQRP) developed by the OECD International Quality Review Project (IQRP) developed by the OECD programme called Institutional Management in Higher Education programme called Institutional Management in Higher Education (IMHE)(IMHE)-Indicators for Mapping and Profiling Internationalisation‟ project Indicators for Mapping and Profiling Internationalisation‟ project funded by European Commission.funded by European Commission.-QATMI projectQATMI project

-Ranking agenciesRanking agencies (QS, Times, Webometrix, etc.) (QS, Times, Webometrix, etc.)

- National practices on evaluation of international activities:National practices on evaluation of international activities:Ministry of Education annual report on international activityMinistry of Education annual report on international activity-Attestation and accreditation committeeAttestation and accreditation committee-Republican Commission on Governmental Award for Quality, etc. Republican Commission on Governmental Award for Quality, etc.

Defining indicators for mapping internationalization

Defining indicators for mapping internationalization

http://www.che.de/downloads/http://www.che.de/downloads/indicator_projects_on_internationalisatioindicator_projects_on_internationalisation___IMPI_100511.pdf n___IMPI_100511.pdf

The last and most comprehensive study which includes outcomes of The last and most comprehensive study which includes outcomes of the above mentioned surveys is a research undertaken in the the above mentioned surveys is a research undertaken in the „Indicators for Mapping and Profiling Internationalisation‟„Indicators for Mapping and Profiling Internationalisation‟ project project funded by European Commissionfunded by European Commission

Main methodological principals:Main methodological principals:

- To use relative format of indicators (key figure in relation to another - To use relative format of indicators (key figure in relation to another key figure);key figure);- indicators should be produced within time seriesindicators should be produced within time series

Defining indicators for mapping internationalization

Internatio-Internatio-nalisation nalisation indicators indicators are are considered considered as an as an integral integral part of the part of the system of system of indicators indicators that can be that can be used to used to inform the inform the public public about about university university performancperformance.e.

Studies and PracticesStudies and Practices-studies conducted by international networks:studies conducted by international networks: IAU, EUA, EAIE IAU, EUA, EAIE and EFQM (European Foundation for Quality Management)and EFQM (European Foundation for Quality Management)

-studies conducted by national research structuresstudies conducted by national research structures, such as , such as Centre for Higher Education and DAAD in Germany, Netherlands Centre for Higher Education and DAAD in Germany, Netherlands Organisation for International Cooperation in Higher Education, Organisation for International Cooperation in Higher Education, National Institution for Academic Degrees and University Evaluation National Institution for Academic Degrees and University Evaluation (NIAD-UE) in Japan, and others. (NIAD-UE) in Japan, and others.

-Special projects:Special projects:-International Quality Review Project (IQRP) developed by the OECD International Quality Review Project (IQRP) developed by the OECD programme called Institutional Management in Higher Education programme called Institutional Management in Higher Education (IMHE)(IMHE)-Indicators for Mapping and Profiling Internationalisation‟ project Indicators for Mapping and Profiling Internationalisation‟ project funded by European Commission.funded by European Commission.-QATMI projectQATMI project

-Ranking agenciesRanking agencies (QS, Times, Webometrix, etc.) (QS, Times, Webometrix, etc.)

- National practices on evaluation of international activities:National practices on evaluation of international activities:Ministry of Education annual report on international activityMinistry of Education annual report on international activity-Attestation and accreditation committeeAttestation and accreditation committee-Republican Commission on Governmental Award for Quality, etc. Republican Commission on Governmental Award for Quality, etc.

INDICATORS OF BSU QMS

- to measure achievements of goals (once a year)- to measure achievements of goals (once a year)- to monitor activity (twice per year)to monitor activity (twice per year)

A special emphasis is made on the following directions of A special emphasis is made on the following directions of international activity:international activity:- raising awareness of staff and students on international activity in - raising awareness of staff and students on international activity in order to stimulate the BSU academic community to internationalize;order to stimulate the BSU academic community to internationalize;- raising professional skills and inter-cultural competence of staff - raising professional skills and inter-cultural competence of staff (first of administrative staff) through introducing English courses and (first of administrative staff) through introducing English courses and specialized training sessions;specialized training sessions;- raising university International reputation and visibility by means of - raising university International reputation and visibility by means of participation in international fairs and exhibitions, developing website participation in international fairs and exhibitions, developing website and raising its position in Webometrix ranking, conducting PR actions and raising its position in Webometrix ranking, conducting PR actions in cooperation with international media.in cooperation with international media.

QUALITY ASSURANCE AND

INTERNATIONALISATION: THE BSU

EXPERIENCE IN DEVELOPING THE QUALITY

MANAGEMENT SYSTEM (QMS)

144882-TEMPUS-2008-DE-JPGR144882-TEMPUS-2008-DE-JPGR

BSU QATMI team:BSU QATMI team:Viachaslau MalafeyeuViachaslau Malafeyeu

Vadzim ReznikauVadzim ReznikauAliaksandr RytauAliaksandr RytauVladimir TikhonovVladimir TikhonovLiudmila HancharLiudmila Hanchar