rander cti software

8/6/2019 Rander CTI Software

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Rander CTI SoftwareSuperior Software for Panasonic PBXs


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Problem

Looking up each telephone number? Manually dialing each number? Waiting while the phone rings? Connecting to a wrong number because

you mis-dialed?Tired?..

Rander CTI let you totally eliminate allthose time-wasters!


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Solution

Rander CTI brings together the two main communication tools thecomputer and the telephone.

Your company can work far more effectively with Rander as it givesyou basic CTI call center functionality.

Your employees can handle more calls in the same amount of timeand you can provide your customers with even better care!


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Rander CTI Features

Rander displays real-time PBX call activity. You can track andcontrol all calls.

You can select phone numbers by names or by numbers froma personal or global phonebook and automatically dial themwith a single click. No need to dial such long numbersmanually anymore - your PC will do it for you.

Rander shows customer data in case of incoming calls forquick identification. When an incoming call is received,Rander searches the phonebook for the CallerID number anddisplays the data about the found person on your PC screen.

Rander logs all calls made or received in the database.


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Rander CTI Features

The client-server architecture allows Rander to be used allover the enterprise LAN.

Rander uses the standard TAPI CTI interface, no additionalPABX programming is required.

Rander can collect SMDR information using the same CTIconnection (including USB)

Rander is available in multiple languages


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Rander CTI Features

Panasonic KX-TD/TDA/TDE/NCP, Avaya IP Office, NECAspila\Aspire, Samsung OfficeServ, LG LDK PBXs supported

Customizable MP3 rings


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Rander CTI components

RanderCTI

Server

RanCOM

RanderCTI

SMDR

RanderOutlook

Addin

RanderCTI

Client

RanderReports


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Rander CTI Server

Rander CTI Server is themain module of our

software.

Server is responsible for

interaction with the PBX,for logging calls, forkeeping some common

settings, as well as for thelicensing policy.

Rander CTI

Server PanasonicPBX


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Rander CTI Client

Rander CTI client has a GUI and can be used tosimplify and facilitate the work of your employees

with the PBX.You can find the

right person in thetelephone directory,dial number by click,

get informationabout an incomingcall and answer thecall with one click.

You can watch thestatus of all PBX

lines and extensions.You may intervene in

the conversation,may complete a call,transfer call to

another subscriber,and much more.

Call log allows you tosee all the PBX calls,

you can sort andfilter them as you

need. You can alsoexport call log for

analysis in anotherapplication.


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Rander CTI Client

Buttonconsole Contacts

Call Log Linesconsole


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Rander CTI SMDR

Rander CTI Server can collectSMDR information via the

same CTI connection (USB orLAN for TDA PBX, COM for TD

PBX). Information is storedinto text log files that you can

import into accountingsoftware or process manually.

CTI SMDR advantages:1. Reliable operation

2. Works as service withouthuman interaction

3. Can store information inmultiple formatssimultaneously

4. Can work via USB and LANconnection


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RanCOM (CTI SDK)

Rander CTIServer

RanCOM

3 rd PartyApplication

RanCOM is a COM moduleyou can use to connect to

the Rander server fromany external programs in

order to use its features.

The features of RanCOMallow you to solve tasksassigned to a call centertaking into account the

peculiarities of yourparticular call center.

You can use RanCOM toflexibly integrate telephony

into your own CRM andERP systems, call centersand other informational

systems of your enterprise.


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RanCOM Features

Getting information about an incoming call on theoperators computer

Automatic dialing

Control the distribution of incoming calls in real time(routing on CallerID and other criteria)

Monitor PBX lines in real time

Build IVR systems (automated interactive menus, AutoAttendant)


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Rander Outlook Addin

Rander Outlook Addinis a Microsoft Outlookaddin that connects toRander CTI Server and

allows you to usesome of it's

functionality directlyfrom Outlook interface.

You can dial anynumber from Outlook,

you can dial yourcontacts automatically.

When incoming callarrives a popupappears with CallerIdand caller name from

Outlook contacts.


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Rander Reports

Rander Reports is a reporting solution that can analyzecalls data gathered by Rander CTI server.

Rander Call Log stores the information of all PBX callscontrolled by Rander CTI server, i.e. start time,duration, CallerID, CalledID, replied\lost,internal\external, incoming\outgoing, etc.

Using these data, we can analyze load of internal andexternal lines of PBX, average and maximum durationof the call for a certain period on all lines or on aspecific line, we can estimate the performance andworkload of the organization's staff and much more


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Rander Reports features

Rander Reports create reports using any of the available templates for user-selected

period.

Rander Reports can filter data for a report onthe following criteria: Call direction (Incoming, Outgoing, All) Call type (Internal, External, All) Answered, Lost, All Type of external call (Local, Mobile, Long distance,International)

Taking into account the schedule of the company(working hours, lunch time and weekends)

Selecting only desired CO lines Selecting only desired extensions Selecting only desired external customers (specified in aserver address book)


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You can seeany reporteither in

tabular orgraphical view

You can viewreport in fullscreen mode

You can printout the reporton the printer


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You can savereport in any of

the availableformats (more

than 25 fileformats

available)

You can savereport and send

it by e-mail

You can assignnames forinternal and

external lines,which

immediatelyappear in the

reports.


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Rander CTI Benefits

The system can be monitored in real time to ensure themost efficient operation. Deliver better service to yourcustomers!

Your employees can handle more calls in the sameamount of time providing more intensive contact withcustomers, improving the customers' satisfaction.

Add basic DPT functionality to analog phones LEDs,autodial buttons, CallerID display. A cost-effectivereplacement for expensive devices.


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Rander CTI Benefits

Identify lost calls. You can find all calls includingunanswered ones in the call log.

Eliminate non-business calls. You can even identify themin real time.

Suitable for companies of any sizes

Rander can be easily integrated into other products(Microsoft Office, ERP, CRM systems)


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Rander CTI Benefits

The popup window fades in and out without interruptingthe workflow.

Multiple pop-up windows appear if you receive severalcalls simultaneously.

You can test the evaluation version for an unlimitedperiod.

Rander helps you improve the productivity, profitabilityand efficiency of your company

Make a step to the future and you'll get more than youpaid for!


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rander cti software

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