reaching for excellence, , trina pulliam 561-252-7646 and judy garmaise 561-445-9955

Reaching for Excellence, www.trainnovations.com, Trina Pulliam 561-252-7646 and Judy Garmaise 561-445-9955

Body Language It’s a Human Phenomenon


Overview of Today’s Workshop

What is body language exactly?› Vs Vocal language! (not the focus for today

but needs mentioning!) How does it shift the communication? Body language and “messaging” Body language – body part by body

part! Interpretations Working effectively and building the

“human” side of business


Body Language

Words

Tone of Voice

55% Body Language(Postures, Gestures & movements)

38% Voice(Tone, Tempo, Volume, Pitch & Rhythm)

7% Words

Actions Speak Louder than Words

3

Albert Mehrabian, a social psychologist at the University of California, Los Angeles.


Intro and Basics - Awareness

There are subtle movements, gestures, facial expressions that indicate something!

The way we talk, walk, sit and stand all say something

Awareness creates understanding (of them and you!)

There are times when we send mixed messages – we say one thing yet our body language reveals something different. This non-verbal language will affect how we act and react to others, and how they react to us.


Key Messages #1 and #2

1. Understanding people and the “entire meaning” of the message ensures fewer misunderstandings which leads to fewer business mistakes!

2. Other people’s reactions to you can be information for you (about how you are coming across in your communication technique)


FROM HEAD TO TOE -LET’S GO!!


YOUR EYES

• Dilation - A person is very stimulated and in a problem solving mode.

• Maximum dilation - ready to make a decision which is more likely to be positive.

• Eyebrow raise - a sign that a person isn’t threatening.


Eye Contact

Maintaining eye contact – Interested Strong eye contact with lots of blinking-

Lying The most threatening look is achieved by

moving narrowed eyes towards a person with little to no body movement.

Sideways glance with raised eye brows – they like you

Sideways glance with no raised eye brows - they don’t like you.


Reading Minds by Watching the Eyes


The Mouth

Smile a lot - receive positive reactions.

Sincere Smile - wrinkles at the sides of the eyes.

If you smile at a person, they will return the favor.

Smiling indicates truthfulness


Laughter

Laughing is attractive and makes you, as well as others, feel comfortable.

Laughter has more to do with bonding than humor.


Arms Crossed in Front

“I just feel comfortable with my arms in front of me.”

If you feel comfortable with a specific body position, it is because you are feeling a certain way.

Have you ever seen anyone cross their arms when they are excited?


Finding Truth from HandLanguage

Hands clenched in front - holding back a negative reaction.

Holding one’s wrist behind their back - attempt at self control.

If a person is picking imaginary lint, they have a secret opinion that they don’t want to tell you.

Hands folded in front, hand in hand, shows they are feeling vulnerable.


Legs – the least control

If you want to appear young and vibrant walk quickly while swinging your arms.

The jiggling of the feet - a sign that the person wants to get away from a situation.

Open and uncrossed legs show that you are open or dominate while crossed legs show that you’re closed off or uncertain.


Body Language comes in Message Clusters

Aggressive Body Language: Feels threatened. Attentive Body Language: Showing real

interest. Bored Body Language: Just not being

interested. Closed Body Language: Closed mindedness. Deceptive Body Language: Seeking to cover up

lying or other deception. Defensive Body Language: Protecting self from

attack. Open Body Language: Many reasons for being

open. Power Body Language: Demonstrating one's

power.


Key Message #3, #4 and #5

3. Don’t ask for a decision when some has arms crossed!

4. Recognizing a whole cluster is far more reliable than trying to interpret individual elements.

5. Remember that body language varies greatly with people and especially with culture!


Key Message #66. Albert Mehrabian, found that when

the emotional message conveyed by tone of voice and facial expression differed from the word being spoken people tended to believe the non-verbal cues over the word itself. BUT……sometimes our preconceptions of non-verbal communication are off-beam or even totally misleading!


Not in so many words!


Message #7, #8, and #9

7. Gestures need context and cues from spoken language, tone, and storyline!

8. It doesn't really matter what your body language actually reveals about you. What matters is what other people think it is telling them.

9. Science says that we should always question our preconceptions about body language.


Message #10 – the bottom line!

10.Body language, tone, and words create context. “Clusters” craft messages. Interpretation of “the holistic” moment produces meaning!


Lessons Learned

reaching for excellence, , trina pulliam 561-252-7646 and judy garmaise 561-445-9955

Documents

trina pulliam

judy garmaise

messaging body language

open body language

closed body language

power body language

body language postures

body language reveals