report on os

8/2/2019 Report on OS

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ORGANIZATIONAL STUDY

IN

VIJAYA HOSPITAL

KOTTARAKKARA,KOLLAM

AJISHA KURIAN

MARTHOMA INSTITUTE OF INFORMATION TECHNOLOGY

OS REPORT

SUBMITTED IN PARTIAL FULFILLMENT OF THE

REQUIREMENTS FOR THE AWARD OF MASTER BUSINESS ADMINISTRATION

UNIVERSITY OF KERALA

2010-2012


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Department of Master Business Administration

MIIT, AYUR

Kollam.

CERTIFICATE

This is to certify that this report titled A report on organizational study

done at VIJAYA HOSPITAL KOTTARAKKARA submitted by AJISHA

KURIAN is a bonafide record done by her during the year 2011 under my

guidance in partial fulfillment of the requirements for the award of Degree of

Master of Business Administration of University of Kerala.

Internal Guide Head of the department

Juby.R Juby.R


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DECLARATION

I, AJISHA KURIAN, Third semester MBA student ofMarthoma Institute

of Information Technology, Chadayamangalam, Ayur, Kollam, do hereby

declare that this work titled Organisational Study, under the guidance of

Mr.Juby.R is the result of my effort during the industrial visit. I have not

submitted the same for the award of any other degree, title or recognition before.

All data collected are true to the best of my knowledge.

Place: Ayur AJISHA KURIAN

Date: 22.02.2012

ACKNOWLEDGEMENT


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First of all i would like to thank the Almighty whose blessing have made this

project work a success. I take this opportunity to express my gratitude to our

director prof. Dr. K V KURIAN. I would like to express my profound gratitude to

Dr.JUBY , Head of Department, Department of Management Studies, MIIT who

have been a constant source of inspiration and have encouraged us with his

innovative ideas.

I have great pleasure in extending whole hearted thanks to authority of VIJAYA

HOSPITAL, KOTTARAKKARA, who had been kind enough to permit me to

pursue this study in their esteemed organization. I also express my sincere

gratitude to the management, staff and employees of VIJAYA HOSPITAL for

providing valuable information and guidance. A special word of thanks to Dr.V.S

RAJEEV (MD) and Mr.ASHOK KUMAR (HR manager) for their guidance and

tremendous support extended to me during the course of my organizational study.

Last but not the least i would like to express my thanks to Ms.JAYAVIDYA

(Front Office Assistant)

AJISHA KURIAN


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ABSTRACT

This organizational study, undertaken as a part of the curriculum, was

done at VIJAYA HOSPITAL, KOTTARAKKARA. The organizational study was

done with the aim of getting acquainted with the functions and activities of

VIJAYA HOSPITAL. The study also looks into different departments in the

organization and their functions. One of the major objectives of the study was to

get an exposure into the working environment of the organization. The study

helped me to correlate theory with practice.


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TABLE OF CONTENTS

Chapter CONTENT PAGE

No:

I INTRODUCTION 8

1 Introduction 9

1.1 Objectives of the Study 10

1.2 Limitations of the Study 10

II COMPANY PROFILE 11

2.1 Company Profile 12

2.2 Speciality/importance of VIJAYA 14

2.3 Vision and mission 16

2.4 Organisation chart 17

III FUNCTIONAL DEPARTMENTS 18

3.1 Finance Department 19

3.2 H R Department 20

3.3 Marketing Department 21

3.4 Pharmacy Department 21


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3.5 Laboratary Department 21

IV ANALYSIS 22

4.1 SWOT Analysis 23

4.2 Social Responsibility Analysis 24

4.3 Future Developments 24

V CONCLUSIONS 25

5.1 Conclusions 26


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CHAPTERI

INTRODUCTION


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1. INTRODUCTION

The study was done at VIJAYA Hospital. This study was conducted to know the

overall performance of the hospital and how they work. This is a detailed study

about the organizational structure of the hospital and social responsibility that

maintained by the organization.

Organizational studies involve careful study about how people inside the

organization interact with one another and how they can be made better to

communicate their concerns. Basically it involves the study of individual as well as

group interaction inside an organization. There are many factors that come into

play when people interact with each other not just as individuals but as a team as

well.

The VIJAYA HOSPITAL was established in the year 1998. VIJAYA HOSPITAL

is a healthcare powerhouse you can trust with your life. At VIJAYA HOSPITAL

they unite exceptional clinical success rates and superior technology. With latest

technology, multi-disciplinary capability, state of the art facilities, goodinfrastructure and excellent patient care ambience and processes, VIJAYA

HOSPITAL is poised to become the advanced and progressive healthcare

institution.

VIJAYA HOSPITAL is one among the largest hospitals in KOLLAM dist,

KERALA. It is a 300 bedded Super Specialty Hospital, with the provision for

expansion to 500 beds in future. The hospital is at the forefront of medicaltechnology and expertise. It provides a complete range of latest diagnostic, medical

and surgical facilities for the care of its patients.


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The hospital is sponsored and funded by a private body and is managed by the

Board of Directors. They are active in Service Education Program including

VIJAYA college of nursing and VIJAYA school of nursing.

1.1 OBJECTIVES OF THE STUDY

To study the functions of each department To study the social responsibility of the organization. To identify strength, weakness, opportunities & threats (SWOT analysis) of

organization.

To familiarize the student with a business organization. To enable the student understand how the key business process are carried

out in an organization.

Understand how information is used in organization for decision making atvarious levels.

1.2 LIMITATIONS OF THE STUDY.

Critical analysis was not possible due to the non-availability of certaininformation like financial details, procedure etc.

The detailed study is not possible as most of the employees in differentdepartments were busy with their works.

Organizational environment was very busy which limits the data collection,learning.


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CHAPTERII

COMPANY PROFILE


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2. COMPANY PROFILE

VIJAYA Hospital offers better relationships through better care. VIJAYA Hospital

boasts of high standards in medical facilities and consultants. VIJAYA Hospital isconceived and designed to be one of the very best hospitals in Kollam in terms of

facilities.

VIJAYA Hospital is situated at Kottarakkara. It has an extend of two acres of

land, clothed with modern building and facilities. VIJAYA Hospital nests 16

specialty departments headed by eminent doctors from the respective fields.

Cardiology, Neurology, Gynecology, Pediatric, ENT, General medicine,

Orthopedic, General Surgery, Physiotherapy are some of the main departments.

VIJAYA College of nursing

The development of a country is measured in terms of the health of the people and

the services, rendered to the sick and needy. VIJAYA College of Nursing, started

in the year 2005, believes in training professional Nurses from all over the countryto meet the great challenges of services in the field of Nursing. The college is

recognized by INC, K.NC and affiliated to University OF KERALA, It offers

B.Sc. Nursing program of four year duration with one year compulsory internship.

The annual intake is 50.The college prepares the students to develop ability to

handle situation and problems critically and take responsibilities for the higher

education for maximum professional effectiveness


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VIJAYA School of nursing

The School of Nursing is to offer a full service nursing department to give the

highest possible quality of nursing care in terms of total patient needs. The

function of the division of nursing is patient oriented service taking care of both

psychological and physical needs of the patient in In-patient & Outpatient areas.

VIJAYA School of Nursing Offers 3 1/2 years diploma course in General Nursing

& Midwifery (recognized by Indian Nursing Council & Kerala Nursing Council).

Students are trained with adequate theoretical knowledge and wide clinical

exposure to care state of the art equipment to mould them in VIJAYA culture.

VIJAYA COLLEGE OF PARAMEDICAL SCIENCES is recognized by Kerala

state Paramedical Council & D. M. E. We offer DMLT & DRT courses with the

duration of Two years. Upper sealing of number of students per batch is 30.

VIJAYA Hospital established on 1998.The growth Of the organization is in high

rate and it has grown as the biggest Hospital in Kollam. Almost all insurance

schemes from different companies are accepted by VIJAYA. Some of them are

given below

ICICI prudential HDFC BIRLA sun life insurance RELIANCE life insurance STAR health All executive medical checkups.


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Reimbursement facilities

BSNL KMML FCI RAILWAY TTK ECHS ORIENTAL INSURANCE SBT SBI FEDERAL BANK BAJAJ ALLIANZ

2.2 Specialties/Importance of VIJAYA Hospital

300 bedded. Super specialty hospital 24 hrs casualty, Pharmacy, Lab. Different departments like Nursing, HR, Public Relation, OPDs, Utility

services, Security, Housekeeping, Canteen Accounts and administration

etc.

Excellent hi-tech three operation theatres with 100% hygienic. The infection rate reported in VIJAYA Hospital is 0% since many years.

The functional department of VIJAYA may be divided into two category they are

clinical and non clinical.


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Non Clinical

1. Finance2. HR3. Marketing4. Canteen5. House keeping6. Security

Clinical

1. Pharmacy2. Radiology3. Nursing4. Medical record5. Laboratory6. Physical therapy


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VISION AND MISSION OF VIJAYA HOSPITAL

Mission:

VIJAYA Hospital is a healthcare powerhouse you can trust with your life.

At VIJAYA Hospital we unite exceptional clinical success rates and superior

technology. With latest technology, multi-disciplinary capability, state of the art

facilities, good infrastructure and excellent patient care ambience and processes,

VIJAYA HOSPITAL is poised to become the advanced and progressive healthcare

institution.

Vision:

To be recognized as a institution of choice for health care serviceand employment of India. Committed to provide international

standard treatment facilities at low cost.


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Organization chart

0

CONSULTANT DOCTORS

JUNIOR DOCTORS

ADMINSTRATIVE OFFICER MANAGER(CLG OF

NURSING)

ANCE MANAGER HR MANAGER NURSING

ADMINISTRATOR

UNTS HEAD

K

NURSING

SUPERINTENDENT

Nurse In charge

STAFF NURSE

NURSING ASSISTANTS CLASS IV EMPLOYEES

PRINCIPAL(SCHOOL OF

NURSING)

PRINCIPAL(CL

NURSING)

VICE PRINCIPALVICE PRINCIPA

WARDEN TUTORS CLERK

COOK STUDENTS CLASS IV EMPLOYEES

TUTORS

STUDENTS

CLERK

CLASS IV EMP

MANAGING DIRECTOR

A.M.O


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CHAPTERIII

FUNCTIONAL DEPARTMENTS


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3.1 Finance department

The mission of the finance department is to effect without error,

authorized financial transactions with the public and with employees in a courteous

manner in accordance with an agreed time schedule and prepare interpret and

present accurately and promptly and comprehensible information to management

in order to assist in providing a cost effective and administrative service to clients.

Around 60% of their expenditure comes under doctors expenditure. It is of two

ways either monthly basis or consultation basis. Other categories which include

staff, cleaners, security, Attenders are paid in monthly basis. Mode of payments for

doctors and PRO are by cheque and others by cash. The left 40% accounts for

repairs, printing and stationary, miscellaneous. Excess of income over expenditure

is about 5-10% of turnover.

Department Structure

FINANCE OFFICER

OFFICE STAFF


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3.2 Human resource department:

Recruitment, selection and Induction Training. At Vijaya Hospitalthe employee turnover is very less. The HR and Management joins

together to provide them extra ordinary atmosphere to perform

duties perfectly and accurately.

Ensure that professional staff with a patient interface isappropriately qualified as required for a Super Specialty hospital.

Lease with recruitment agencies as required. HR in co-ordination with Personal and Accounts Department

ensures timely payment to staff.

Maintain a close relationship with the Concerned DepartmentalHeads to fulfill all recruitment needs.

Preparation of documents required for all statutory norms. Maintain confidentiality all times. Preparation of job description. Yearly/six monthly performance Appraisal (self and by HOD) The HR department mainly deals with staffing, approval of leaves,

recruitment, on the job training and class room training, induction

training, motivation, promotion etc.

Department structure

Managing director

HR manager


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3.3 Marketing activities

There is no such special department for marketing. Mouth to Mouth marketing is

one of the popular ways of marketing of VIJAYA hospital. VIJAYA hospital

conducts various types of medical camps by expert doctors for the general public

and thereby provides health awareness. It is a part of both marketing and social

responsibility.

3.4 Pharmacy department: The pharmacy in the VIJAYA hospital had most

of the medicines that are necessary for the patients admitted there and patients who

are under treatment. It is really useful because people can get medicines demanded

by the doctors on time rather than going outside and getting the same. The

department is well defined

3.5 Laboratory:

VIJAYA laboratory are well equipped with most modern equipments and

experienced technicians are available .The management give more importance for

laboratories. For the emergency causes the result will get from the laboratory

within few seconds. In laboratory there is four senior technicians, four junior

assistants and two trainees.


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CHAPTERIV

ANALYSIS


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4.1 SWOT analysis

Strengths

Well experienced doctors and administrative staff. Ultramodern facilities. Strong basis. Modern technology based services. Easy accessibility. High public image. Well equipped ultra modern operation theatre. Sincere and dedicated services of qualified staff.

Weakness

Space constraints Less area for parking Less number of doctors in neuro department Lack of high standard food court.

Opportunities

Mobile clinics Integral health package Most modern facilities may install in all department. High quality food court may implemented


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Threats

Competition from near hospitals. Less availability of qualified doctors.

4.2 Social responsibility analysis

VIJAYA hospital, as in the field of health services, is an unavoidable presence in

other activities regarding social welfare. This include

Various types of medical camps by expert doctors for the general public andthereby providing health awareness.

Free BP checkup for general public. Free medical checkups and advices. Counseling. Continious rounds in patient area by PROs and Nursing Superintendent for

ensure extra nursing care and excellent house keeping services

4.3 Future developments

Future developments of the organization include various activities to improve the

overall effectiveness of the organization. They are planning to include Response

sheets for improving their effectiveness by collecting feedbacks from thecustomers. More efficient doctors will also be in service for the public. Planning to

built territory care hi tech super specialty hospital under the brand VIJAYA.


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CHAPTER VCONCLUSION


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5.1 CONCLUSION

An overall study of organization has been done. This study includes the study

about various departments under each functional division. It has been a great

experience for me to do the organizational study in VIJAYA hospital.

The changes and introduction of new strategies and policies and implementation

of new schemes and projects will enable the efficient working of VIJAYA and this

in turn will compensate the present problems that are prevailing in the

organization.

VIJAYA ventured into the service sector in the year 1998 with just a handful of

doctors and employees. Backed by a team of dedicated professionals, they made

VIJAYAS as a highly reputed organization. Customer satisfaction and goodwill

enhancement has always been at the heart of everything we do, providing core

values to sustain a well balanced relationship and meet all client requirements and

expectations.


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