ret il deliver @ y - iqpc corporate · august 24-26, 2015 • miami, fl • 3 ret il deliver@ y...

Ret il Delivery@

August 24-26, 2015 • Miami, FL • www.retaildeliveryconnect.com

WHERE RETAIL DELIVERY INNOVATORS CONNECT

August 24-26, 2015 • Miami, FL www.retaildeliveryconnect.com • 2Ret il Delivery@

WHAT IS RETAIL DELIVERY CONNECT?Retail Delivery Connect is a new exclusive event for senior retail executives addressing the hottest topics around next generation retail delivery. WBR has put together a compelling, interactive program to provide you with a platform to benchmark, network and discuss the latest trends with senior peers:

· Learn from some of the most innovative retailers, E-tailers and brands about spearheading initiatives, best-in class strategies and cutting-edge technologies

· Find out how to optimize your supply chain and speed up E-commerce fulfillment & logistics, while containing costs

· Have prequalified one-to-one meetings with solution providers you want to learn from · Participate in interactive workshops and intimate roundtables · Attend networking meals, social events and receptions

Attendance is invitation-only and is strictly limited to 65 of North America’s most influential and innovative retail executives.

Let us give you the tools to succeed.In the fast moving and highly competitive retail landscape you have to stay on top of the constantly increasing customer expectations or risk to be left behind. We provide custom-made content and arranged networking that will set you up for success: Our mission is to make your job easier.

We look forward to welcoming you in Miami!

Regards,

Kai Hahn Head of Production Retail Delivery Connect [email protected]


YOU’RE IN GREAT COMPANYTo ensure you receive the highest degree of specialized content, we have made Retail Delivery Connect an invitation-only gathering for decision-makers within retail delivery. Why? We want you to network with fellow executives whose problems are similar to yours and who’s insights will help you to be successful.

You will be shaking hands and collaborating with C-Level / SVPs / VPs / Global Heads /Directors of:

· Delivery

· Distribution

· Fulfillment

· Inventory Management

· Logistics

· Omni-channel

· Operations

· Supply Chain

· Transportation

· Customer Experience

· E-commerce

WBR Connect is a new division of WBR which focuses on bringing together the most senior-level executives for a by-invitation only gathering where they can share their actual business cases with other top executives and learn from a few selected solution providers about technologies that will aid them in their daily challenges. WBR Connect is a complement to our existing large scale conference business and serves as a sales platform for intimate business case sharing and gives us the opportunity to match retailers with the solutions they need.

WBR - BUILDING RELATIONSHIPS ONE CONVERSATION AT A TIME.


MEET OUR DISTINGUISHED SPEAKER FACULTYDov Shenkman Group VP, Supply Chain Global Inventory and Transportation Walgreens

Michael Ledonne Director - Supply Chain Operations Sears

Craig Hayes VP NA Fulfillment Operations eBay Enterprise

Brett Banchek Vice President Operations, E-commerce Christie’s

Georgia Majors Divisional Vice President- Logistics Services Sears

Frank Velazquez VP of Operations AutoAnything

Andreas Raptopoulos CEO & Founder Matternet

Mike Baricevich Director Customer Fulfillment Services Operations Improvement QVC

Tim Hemmert VP Global Transportation & Trade Compliance Gap

Rob Saper DVP – Supply Chain Operations True Value Company

Chris Groseclose Senior Director Distribution Operations Crutchfield

Michael Mashintchian Director of eCommerce Logistics ShopRunner

Brandon Cates DVP, Supply Chain – Chief of Staff Sears

Pooja Agarwal Director, Operations Birchbox

Jonathan Conelias VP of Finance and Operations The Grommet

Dave Phillips Director of Global Omnichannel Strategy Toys R Us


WHAT MAKES THE EXPERIENCE UNIQUE?

Panel Discussions: Carefully selected topics that inspire controversy and generate passionate opinions from the participating speakers.

Workshops: Roll-up your sleeves and choose the topics that best fit your responsibilities from over 15 hands-on workshop sessions spread throughout the three days.

Facilitated Networking: We incorporate structured time into your agenda to ensure you network with the attendees you most want to meet. Max out on the wealth of knowledge assembled in one place.

The Fun Stuff: There’s nothing like mixing business with pleasure! We take full advantage of the beautiful setting to serve up spectacular social events for you and your fellow attendees to kick back and make the most of your time!

Keynote Presentations: Learn from senior-leadership representing the top retailers that deliver content relevant to your job function in a TED sytle format.

Roundtables: Informal discussions with your peers moderated by an industry innovator. You choose the roundtable based on your interests and have actual conversations that produce actionable takeaways.

Consultative Business Meetings: An integral part of your agenda is the one-to-one consultative business meetings with leading solution providers. You choose who you want to meet based on the solutions your business needs. This unique aspect of Retail Delivery Connect serves to simplify and save you time for sourcing new technology, fulfillment, logistics and supply chain solutions.

Retail Delivery Connect provides the right information in the right learning environment.

“In a couple of short days, I had the chance to meet key thought-leaders in our industry and discuss key topics 1:1. The conference format made it easy for me to find people facing similar challenges and to have in depth conversation giving me a very clear action list to make an immediate impact on our business.”

Rose Hamilton, EVP & CMO, Pet360


AGENDA-AT-A-GLANCE:

DAY ONE • Monday, August 24, 2015

12:00 - CONFERENCE REGISTRATION1:00

1:00 - SOLUTION PROVIDER ORIENTATION1:10

1:10 - DELEGATE ORIENTATION1:15

1:15 - ICE BREAKER: Speed Business Card-Swap And 1:45 Delegate Introductions

1:45 - PRESENTATION: Bring Delivery Up To Speed While 2:10 Containing Costs - Mission Impossible?

2:10 - PANEL DISCUSSION: The Glorious Last Mile –3:10 Innovative Ways to Make Customers Happy

3:15 - BUSINESS MEETINGS ROUNDTABLE: 3:45 Be Picky -Pay Less!

3:50 - BUSINESS MEETINGS | INNOVATION WORKSHOP4:20 Click & Collect In Your Store

4:20 - NETWORKING BREAK4:45

4:45 - INTRANSIT THINKTANK ROUNDTABLES 5:30 Static thinktank roundtables with 10 delegates each.

5:35 - BUSINESS MEETINGS | INNOVATION WORKSHOP6:05 Post Amazon/Kiva Robots: “Fulfillment

Everywhere”

6:10 - BUSINESS MEETINGS6:40

6:45 - COCKTAIL HOUR7:45

7:45 DINNER FOR ALL GUESTS

DAY TWO • Tuesday, August 25, 2015

8:00 - BREAKFAST9:00

9:00 - PRESENTATION: Supply Chain Visibility In An 9:40 Omni-Channel World

9:40 - DELEGATE TO DELEGATE & SPONSOR TO 10:10 SPONSOR NETWORKING: Birds Of A Feather Session


10:35 - BUSINESS MEETINGS| ROUNDTABLE: Drive 11:05 Innovation- Lead Effectively Through Change

11:10 - BUSINESS MEETINGS | ROUNDTABLE: Lifting The11:40 Fog Of Your Supply Chain

11:45 - LUNCH12:45

12:50 - FULFILLMENT ROUNDTABLE THINKTANKS1:35 Static thinktank roundtables with 10 delegates each.

1:40 - BUSINESS MEETINGS | ROUNDTABLE: Methods 2:10 Of Maintaining Level Of Service During Peak

Seasonality

2:15 - BUSINESS MEETINGS | ROUNDTABLE: Drop 2:45 Shipping - E-commerce Nightmare Or Nirvana?


3:10 - PANEL DISCUSSION: Discuss Best Practices To Build 3:40 An Efficient Network And Expand Your Fulfillment

Strategy

3:40 - OUT-OF-THE-BOX KEYNOTE SESSION: The Future Is 4:20 Now: From Driver To Drone

4:25 - BUSINESS MEETINGS | DRONE DEMONSTRATION 4:55

5:00 - BUSINESS MEETINGS5:306:00 - COCKTAIL HOUR7:00


DAY THREE • Wednesday, August 26, 2015

7:45 - BREAKFAST8:45

8:45 - INNOVATOR CASE STUDY: Omni-Channel 9:05 Customer Expectations 2015 – Is Your Supply

Chain Ready?

9:05 - PRESENTATION: Maintaining Your Five-Star 9:25 Rating Through A Smooth Returns Process

9:25 - PANEL DISCUSSION: Create A Returns And 9:55 Reverse Logistic Program That Drives Sales And

Recoups Lost Revenue

10:00 - BUSINESS MEETINGS | MENTORSHIP PROGRAM10:30

10:35 - BUSINESS MEETINGS | MENTORSHIP PROGRAM11:05

11:10 - BUSINESS MEETINGS | CONFERENCE KEY TAKEAWAYS11:40

11:45 - BUSINESS MEETINGS | CLOSING CEREMONY & 12:15 LUNCH


DAY ONE: COST CONTAINMENT – OPTIMIZE SYSTEMS AND PROCESSES TO REDUCE LOGISTICS COSTS

August 24, 2015

12:00 CONFERENCE REGISTRATION OPENS

1:00 SOLUTION PROVIDER ORIENTATION A brief welcome from the event organizer with

an overview of the day’s sessions and activities.

1:10 DELEGATE ORIENTATION

1:15 ICE BREAKER: Speed Business Card-Swap And Delegate Introductions

Delegates have an opportunity to introduce themselves to one another in a “speed-dating” format. They are each given three questions to answer during the introduction and then move on to the next delegate.

1:45 PRESENTATION: Bring Delivery Up To Speed While Containing Costs - Mission Impossible?

Craig Hayes Vice President of NA Fulfillment Operations eBay Enterprise

This session highlights cutting-edge initiatives in retail commerce that are spearheading “Delivery Now”. eBay Enterprise shares successful strategies to drive speed and improve efficiency, while reducing costs. · Identify strategies how to bundle single units

to drive cost optimization · Consolidate shipments to move from parcel

to less-than-truckload · Use a transportation management system to

plot distribution volumes and patterns · Apply dynamic routing options that can

respond to changing needs · Re-examine load patterns to identify ways to

cube out containers and trailers · Optimize packaging and reduce dead space · Understand what technology to put in place

to speed fulfillment of orders · Assess the deployment of drop shipments · Leverage last mile delivery options

2:10 PANEL DISCUSSION: The Glorious Last Mile – Innovative Ways To Make Customers Happy

Moderated by: Jim Wicker President & CEO J.W. Logistics

Panelists: Brett Banchek Vice President Operations, Ecommerce Christie’s

Tim Hemmert VP Global Transportation & Trade Compliance Gap


Last mile delivery is no longer just a back-end process that happens after a sale is made — it’s truly becoming a competitive differentiator that, if done well and correctly, drives sales and enhances customer loyalty. Find out about novel programs, options and trends. · Outline innovative Last Mile delivery options

for greater customer satisfaction · Create a network of local delivery companies · Develop customized pick up and delivery

options · Crowd sourcing – delivery of the future? · Highlight last mile options in emerging

countries · Overcome common challenges for Big Box

delivery


3:15 1-TO-1 BUSINESS MEETINGS

24 Sponsors will be meeting for 30-minutes with 24 Retailers

Concurrent with:

INNOVATION WORKSHOP

Be Picky – Pay Less! Pooja Agarwal

Director, Operations Birchbox

Assess Transportation Management Software to Pick the Right Carrier at the Right Time



Concurrent with:

INNOVATION WORKSHOP

Click & Collect In Your Store Henrik Gedde Moos

Founder & Chief Business Development Officer SwipBox

How E-commerce Can Drive Traffic and Loyalty to Your Business

4:20 NETWORKING BREAK

4:45 INTRANSIT THINKTANK ROUNDTABLES

Brainstorm and benchmark with industry leaders in our open roundtables discussions. Participating senior executives choose their priorities on registration and will be grouped according to their chosen topics, with a limit of 10 people per table. Benefit from the opportunity to share experiences, challenges and strategies in an informal, interactive format. Discussions will be facilitated but the emphasis is on making this an interactive session. All Think Tanks run concurrently for 30 minutes. After 30min participants will move to a different roundtable addressing key topics such as

· Shipping Odd Seized Products · Efficient LTL Share Models · White Glove Delivery · The Sense And Nonsense

Of Free Shipping



Concurrent with:

INNOVATION WORKSHOP

Post Amazon/Kiva Robots: “Fulfillment Everywhere”!

Ravi Bhaskaran CEO Codeshelf

Automating Every Location In Your Supply Chain



6:45 COCKTAIL HOUR


DAY ONE: CONTINUED


DAY TWO: INNOVATION TECHNOLOGY: INCREASE FULFILLMENT CAPABILITIES TO MEET CHANGING CUSTOMER EXPECTATIONS

August 25, 2015

8:00 BREAKFAST

9:00 PRESENTATION: Supply Chain Visibility In An Omni-Channel World

Michael Ledonne Director - Supply Chain Operations Sears

9:40 DELEGATE TO DELEGATE & SPONSOR TO SPONSOR NETWORKING: Birds Of A Feather Session




Concurrent with:

INNOVATION WORKSHOP

ROUNDTABLE: Drive Innovation- Lead Effectively Through Change

Brandon Cates DVP, Supply Chain – Chief of Staff Sears

Understand Crucial Strategies and Tools to On-Board Your Employees and Lead them Successfully through Supply Chain Transformations



Concurrent with:

INNOVATION WORKSHOP

ROUNDTABLE: Lifting The Fog Of Your Supply Chain

Evaluate Cutting-Edge Technologies to Enhance Supply Chain Visibility

Mike Baricevich Director Customer Fulfillment Services Operations Improvement QVC

11:45 Lunch

12:50 FULFILLMENT ROUNDTABLE THINKTANKS

Brainstorm and benchmark with industry leaders in our open roundtables discussions. Participating senior executives choose their priorities on registration and will be grouped according to their chosen topics, with a limit of 10 people per table. Benefit from the opportunity to share experiences, challenges and strategies in an informal, interactive format. Discussions will be facilitated but the emphasis is on making this an interactive session. All Think Tanks run concurrently for 30 minutes. After 30min participants will move to a different roundtable addressing key topics such as · Should You Outsource? · Pathways To Real-Time Inventory: How To

Get There And How To Maintain Accuracy · Connecting The Dots By Implementing An

Integrated E-tail Solution · Create An Efficient Ship From Store Strategy · Master Product Data To Create More

Flexibility In Your Supply Chain




Concurrent with:

ROUNDTABLE:

Methods Of Maintaining Level Of Service During Peak Seasonality

Jonathan Conelias VP of Finance and Operations The Grommet



Concurrent with:

Drop Shipping - E-commerce Nightmare Or Nirvana?

Frank Velazquez VP of Operations AutoAnything

Address the Pro’s and Con’s of Drop Shipments


3:10 PANEL DISCUSSION: Discuss Best Practices To Build An Efficient Network And Expand Your Fulfillment Strategy

Speakers: Michael Mashintchian Director of eCommerce Logistics ShopRunner


Strategic placement of distribution centers and in-store fulfillment is crucial to bring down costs and enable faster fulfillment and delivery. Discuss best in class strategic approaches to determine if you should have one or several DC’s, how you can leverage your stores for online fulfillment and how you can collaborate with 3PLs to enable greater flexibility. · Leverage your data to create a cost-effective

fulfillment strategy · Include flexible fulfillment paths in your

distribution center design to meet demand · Find the most financially justified technologies

and processes

· Use 3PLs to expand your network · Adapt Warehouse Management Software

for retail store use to enable flexibility in fulfillment strategy

· Define optimal flow paths between the channels

3:40 KEYNOTE: The Future Is Now: From Driver To Drone

Andreas Raptopoulos CEO & Founder Matternet · Learn what a drone delivery solution

consists of · Understand how it can be integrated in

logistics operations in retail · Assess the economics of drones · Hear a case study about a tangible use case

from a milestone PoC deployment in Central Europe



Concurrent with:

DRONE DEMONSTRATION Brandon Landry

Pilot Matternet



6:00 COCKTAIL HOUR


DAY TWO: CONTINUED


DAY THREE: OPTIMIZE RETURNS LOGISTICS TO CREATE CUSTOMER LOYALTYAugust 26, 2015

7:45 BREAKFAST

8:45 INNOVATOR CASE STUDY: Omni-Channel Customer Expectations 2015 – Is Your Supply Chain Ready?

Dov Shenkman Group VP, Supply Chain Global Inventory and Transportation Walgreens

Have you started transforming your supply chain systems and processes to overhaul legacy systems and enable crucial capabilities to meet customer demand? This session features an innovator case study of a customer driven supply chain transformation, learn from an industry leader about their approach, challenges and lessons learned. · Outline changing customer expectations and

their implications to the supply chain · Highlight crucial processes improvements to stay

competitive and enable omni-channel fulfillment · Achieve operational excellence through the

application of innovative technology

9:05 Maintaining Your Five-Star Rating Through A Smooth Returns Process

Chris Groseclose Senior Director Distribution Operations Crutchfield · Enable same day processing · Capitalize on outlet inventory sales · Offer full-service repairs

9:25 PANEL DISCUSSION: Create a Returns and Reverse Logistic Program that Drives Sales and Recoups Lost Revenue

Speakers: Rob Saper DVP – Supply Chain Operations True Value Company

Georgia Majors Divisional Vice President- Logistics Services Sears

Chris Groseclose Senior Director Distribution Operations Crutchfield

Many executives focus solely on reducing the cost of returns, but reverse logistics offer a variety of opportunities to generate revenue and create customer loyalty. Find out how retailers have developed a returns policy and reverse logistics program that creates value for customer and retailer.

· Partner with effective solution providers and carriers to create a flawless customer experience

· Enable customer communication to facilitate the returns process

· Discuss the advantages of employing a 3PL vs developing internal processes

· Understand the potential revenue opportunity of returns

10:00 1-TO-1 BUSINESS MEETINGS 24 Sponsors will be meeting for 30-minutes with 24

Retailers Concurrent with:

Mentorship program



Mentorship program



Conference Key Takeaways



CLOSING CEREMONY & LUNCH


MEDIA PARTNERS: Integrated Solutions For Retailers Integrated Solutions For Retailers magazine helps retail executives make informed decisions about technology and operations solutions for all of their sales channels. The magazine provides insight on how retailers can achieve critical business objectives by integrating leading-edge solutions across the retail enterprise.

SupplyChainBrain SupplyChainBrain, the world’s most comprehensive supply chain management information resource, is accessed year round through a wide range of ever evolving multi-media formats by hundreds of thousands of senior level industry executives. In addition to addressing the fundamental principles of supply-chain management, SupplyChainBrain identifies emerging trends, technologies and best practices, forward thinking ideas and cutting-edge solutions-and continues to write and report about these as they evolve and mature.

The “Supply Chain Foundation” (SCF) The “Supply Chain Foundation” (SCF) is a global network of Supply Chain professionals, which aims at “Enriching Professional Lives, Globally”. It offers an extensive range of services contributing to the development of Supply Chain Management (SCM) capabilities in individuals and organisations.

“The Supply Chain Foundation” provides five categories of services:

1. Access to information and knowledge in supply chain. In particular, members will be able to access data on logistics market trends and on supply chain it tools.

2. Provision of learning services including supply chain certifications and supply chain qualifications based on extended competency models and rigorous skills evaluations and a learn & practice area for members. Find the training courses to develop your skills for logistics, purchasing, operations and lot more here.

3. Provision of Training Solutions to Corporates and Training Centers, including commercial off the shelf (COTS) solutions.

4. Provision of job market making services to facilitate the skills match-making between jobs and supply chain professionals.

5. Provision of professional social networking services.

To discover these services, please check out our main website www.supply-chain-foundation.com.

ret il deliver @ y - iqpc corporate · august 24-26, 2015 • miami, fl • 3 ret il deliver@ y...

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