reverse positive pay · 2012-05-11 · reverse positive pay. the reverse positive pay module...

© 2012 All Rights Reserved. PNC Bank, N.A. Member FDIC.

PINACLE®

Reverse Positive PayTraining Module

PNC Treasury ManagementClient Implementations Support

This material is delivered by PNC on the condition that it be kept confidential and not be shown to, or discussed with, any third party, including any financial institution (other than on a confidential or need- to-know basis with the recipient's directors, officers, employees, counsel and other advisors, or as required by law), or used other than for the purpose of using PNC’s services, without PNC’s prior written approval.

Last updated January 2012

Proprietary & Confidential

© 2012 All Rights Reserved. PNC Bank, N.A. Member FDIC. Proprietary & Confidential

Logging into PINACLE®

On the Sign On screen, enter your Company User ID, Operator ID, Password, and Token Pass code (if applicable).

Begin by going to http://www.pnc.com in your web browser. Once there, select CORPORATE AND INSTITUTIONAL from the top of the screen and click the GO button, located on the left-hand side of the page, to access the PINACLE® Sign On page.

Quick Find: Direct your browser to http://www.pnc.com

© 2012 All Rights Reserved. PNC Bank, N.A. Member FDIC. Proprietary & Confidential

Quick Find: Client Service

Change Password

Password Requirements

Passwords

Passwords must adhere to the following rules:

• Between 8-14 characters

• At least one letter, one number, and one special character

• No spaces

When changing your password, a strength indicator shows red until the password meets the minimum requirements, at which point it turns green.


Quick Find: We recommend you save the Login page displayed above as a “Favorite”


Token at Login

The following services require a Token Pass code:

• ACH

• ACH Positive Pay

• Capital Markets

• Foreign Exchange

• Funds Transfer

• Payables Advantage

• Token Pass code •

If you are trying to access ACH, ACH Positive Pay, Capital Markets, Foreign Exchange, Funds Transfer, or Payables Advantage, a Token Pass code MUST be entered. If no Token Pass code is entered on the Login page, you will be prompted to input one upon entering the module. Tokens are assigned to operators by your company’s administrators. Operators MUST have a token assigned to them in order to access the above services.

PLEASE NOTE: If your company or Operator ID is set up to have Token at Login as a requirement each time you are logging into PINACLE®, regardless of what service(s) you are accessing, you MUST enter a Token Pass code.

To generate the Token Pass code, simply press the gray button on the token. A random response is generated. Type that response into the Token Pass code field. To order additional tokens, please contact your PNC Treasury Management Officer or Sales Associate.


Main Menu

Quick Find: Top of every screen of PINACLE®


• The Utility Bar, located at the top right of the main menu, contains the My Profile, Message Center, Event Notification, Administration, Contact Us, and Help functions. These links may vary depending on your entitlements. Clicking on the Log Out link will end your current PINACLE® session. Failure to do this may cause you to receive a duplicate login with your next login attempt.

• The Modules Tab Bar displays modules that your Operator ID is entitled to. These are listed in alphabetical order at the top of the screen. To access a module, simply click on its tab. If you have more than 12 tabs, you will see an Other tab. Clicking Other will display the rest of the modules.

• The Quick Links drop-down gives you a list of commonly used PINACLE® functions to which you have entitlements (i.e. performing a check inquiry or initiating a wire).

• The Message Bar runs across the length of the screen. It will contain information on Alerts, Informational Messages, and Event Notifications. To learn more about a message that has been posted, either click on the banner message or click directly on the Message Center hyperlink. Once you have read and acknowledged the message(s), the Message Bar will disappear. For more information, please see the Message Center slide.

Upon logging in, the Home Page screen will display. This screen features portlets that will allow you to have quick access to balance information, various functions, PINACLE® News, and other items of interest. For more information on the Home Page, see the Home Page/Dashboard Training Module.


Clicking the My Profile link on the Utility Bar directs you to the Preferences screen. This page allows you to set preferences for your Home Page, as well as modules to which you have entitlements. For more information on Preferences, see the training modules for the respective services.

The Security Information section allows you to change your password and Security Questions.

The Change Email screen allows you to change and/or add your email address on file for your Operator ID. An email address is needed in order to Report/Track Issues, receive Event Notification emails, and/or utilize the password self-reset function on the Login Page.


My Profile


Message Center


Whenever there is a System Alert, Event Notification, and/or Informational Message available, a message banner will display at the top of the page. Multiple messages may appear in this message bar.

Depending on the severity of the message, the bar may appear red (indicating a System Alert), orange (Event Notifications are available), or blue (an Informational Message is available).

To read a message, you can view it on the Home Page portlet; click directly into the Message Center from the Utility Bar, and/or click on the banner message at the top of the page.

Quick Find: Home Page


Message Center (continued)


Quick Find: Message Center

View Messages

To view messages within your history, click on the View Message History link, located at the top of the Message Center. You can choose which types of messages to expand or choose to expand all messages at once.

The Message Center contains two pages: View Messages and View Message History. The View Messages page is the first page that will display when you first enter the Message Center. This page will display new messages that are unacknowledged.

To view messages, you can choose to expand all sections, expand only a specific section, or click on the message type hyperlink to expand.

To acknowledge a message, check the box to the left of the message or choose Select All Expanded Messages and click on th e Acknowledge Selected Messages button at the bottom of the page. Acknowledged messages will be moved to the View Message History page and the banner message at the top of the screen will disappear.


Quick Find: Contact Us


Contact Us

The Contact Us section of the Utility Bar displays Phone & Email, Manage Issues, and Manage Requests.

The options displayed within the Contact Us section can vary, depending on your Operator ID’s entitlements.

Phone & Email

Click on the Phone & Email option to display the phone number, fax number, and email address of Treasury Management Client Care (TMCC).




Contact Us (continued)

Manage Issues: Reporting Issues

Manage Issues: Tracking Issues

Click Track Issues from Contact Us. Issues submitted through the web and those reported over the phone will display, providing you with a complete record of your interaction.

You can easily identify the two types of issues:

Issues entered via the web are marked with a globe icon.

Issues reported by phone are marked with a telephone icon.

In addition to calling or emailing, you can submit issues directly through PINACLE®. TMCC maintains a service level agreement of two business days. You will receive a response to your issue within this time frame.

Click Report Issues from Contact Us on the Utility Bar. The first screen will prompt you to select the specific Product and Account for the issue you are reporting. Click Continue.

Next, select Problem/Issue you wish to report. If your issue does not appear in the list, select Other and click Continue.

The final screen allows you to enter Additional Information, describing the issue you are reporting. Click Submit. Your issue will be sent to the proper department for a resolution. An issue tracking number will be assigned to each case.




Contact Us (continued)

Manage Requests: Add and Review Service Requests

Operators with the Service Requests entitlement can add certain service changes to their PINACLE® setup and view submitted requests. Changes submitted are sent to your company’s PNC Treasury Management Representative and will affect the entire Company ID.

Manage Requests: Reports

The Reports option allows you to view an audit report for one or all operators within the Service Requests service.

Please Note: Only operators with the proper entitlements will have access to the various Contact Us functions.


Help

Quick Find: Help


• The Training Resource Center allows you to self-register for live training webinars, view recorded training sessions, and view training slideshows. To access the Resource Center, enter your email address or if you are a new user, click the Register button and provide your emai l address, name, and company.

• The Accessing PINACLE® area lists browser and system requirements, security components, and information on how to log into PINACLE®.

• The Tip Cards sections give you step-by-step instructions on how to navigate through all of the utilities and modules within PINACLE®.

Clicking on Help on the Utility Bar will lead you to the PINACLE® Help page. You can access the Training Resource Center, view information on Accessing PINACLE®, and view our industry-leading Tip Cards.


Reverse Positive Pay

The Reverse Positive Pay module enables you to submit a return request to the bank to return previous day paid items prior to 2:00 PM (EST). You can use the module to view items, submit return requests on single or ranges of items, and import a file of return requests. Also, various reports are available in the module for your review.



Modules: Reverse Positive Pay

Quick Find: Modules


The Ad Hoc Return screen displays. Each Operator ID will be able to access what they have been given entitlements to.



Begin by clicking the Reverse Positive Pay tab on the tabbed module bar located towards the top of the screen.


Ad Hoc Return


The Ad Hoc Return feature allows you to review previous day paid items and view images. You can submit Return items or Update serial numbers and/or amounts. Items are available at 7 AM EST. Return items and Updated items must be decisioned before the 2:00 PM EST cutoff time.


Ad Hoc Return: Searching for Paid Items

Quick Find: Modules


Ad Hoc Return



The Ad Hoc Return screen allows you to search for previous day paid items, update serial numbers, and/or change amounts.

Begin by selecting an account from the Account Drop-down list. Enter check numbers in the From and To Serial Number fields to search for those checks. To view all paid items for the previous day, leave the serial number fields blank and hit the Search button.


Ad Hoc Return: Searching for Paid Items (continued)

Quick Find: Modules


Ad Hoc Return



Note: If your criteria matches more than 100 items, only the first 100 will display. Refine your search to view the additional items.

The results will display the Serial Number, Updated Serial Number, Amount, Updated Amount, Paid Date, Action, Reason, and Decision columns.

Click on the column headings to sort in ascending or descending order.


Ad Hoc Return: Viewing an Image

Quick Find: Modules


Ad Hoc Return



To view an image of a check, click on the corresponding Serial Number hyperlink. The image viewer will display.


Ad Hoc Return: Submitting a Return Request

Quick Find: Modules


Ad Hoc Return



You can submit a single return request or up to three check ranges of return requests from the Ad Hoc Return page. To view all previous day paid items, choose an account number and hit the Search button.

There are two ways to submit your Return request: directly from the Ad Hoc Return page or from the Check Image Viewer screen.

To submit a decision from the Ad Hoc Return page, choose an action under the Decision column.

To indicate that an item should not be paid, select the Return decision.

Click the Submit button at the bottom of the Ad Hoc Return page to submit your decisions to the bank.

Requests must be submitted prior to the 2:00 PM EST cutoff time. At 2:00 PM EST, PNC Bank will scoop those items that have been marked as Return or Update. Any items not submitted as a return will result in the check being paid.


Ad Hoc Return: Submitting a Return Request (continued)

Quick Find: Modules


Ad Hoc Return



The Enter Return Information dialog box displays. Enter a Return Reason and/or Instructions – these are optional fields. Click the Submit button.

You will be directed back to the search results page and a status of Return will display under the Decision column.

Repeat these steps for other items if necessary. Once you are done entering your return request, click the Submit button at the bottom of the Ad Hoc Return page. The bank will NOT process the decisions until you hit the Submit button. A confirmation message will display at the top of the page.

Available Return Reasons:

• Counterfeit

• Duplicate Debit

• Endorsement

• Exceeds Dollar Limit

• Invalid Bank/Account

• Refer to Maker

• Stale Date


Ad Hoc Return: Submitting a Return Request (continued)

Quick Find: Modules


Ad Hoc Return



You can also enter a return request through the image viewer by clicking on the Serial Number of the check from the Ad Hoc Return page. Next, click on the Return hyperlink. The Enter Return Information box will appear. Enter a Return Reason and/or Instructions – these are optional fields. Click the Submit button. You will be directed back to the Image Viewer. After closing the Image Viewer, you will be returned to the Ad Hoc Return page. Click on Submit at the bottom of the Ad Hoc Return page.


Ad Hoc Return: Submitting an Update

Quick Find: Modules


Ad Hoc Return



You can update the serial number and/or amount of an item through either the image viewer or from the Ad Hoc Return page.

To update an item through the Ad Hoc Return page, select Update from the Decision drop-down menu.

The Enter Update Information dialog box displays. Enter the Updated Serial Number and/or the Updated Amount of the item.

Click on the Submit button.

You will be directed back to the search results page and the Update decision will display within the Decision column. The information that needs to be updated will display in the appropriate column.

Repeat these steps for other items if necessary. Once you are done entering your update request, click the Submit button at the bottom of the Ad Hoc Return page. The bank will NOT process the decisions until you hit the Submit button. A confirmation message will display at the top of the page.


Ad Hoc Return: Submitting an Update (continued)

Quick Find: Modules


Ad Hoc Return



You can also enter an update through the image viewer by clicking on the Serial Number of the check from the Ad Hoc Return page. Next, click on the Update hyperlink. The Enter Update Information box will appear. Enter the Updated Serial Number, Updated Amount, and/or Update Reason. Click the Submit button. You will be directed back to the Image Viewer. After closing the Image Viewer, you will be returned to the Ad Hoc Return page. Click on Submit at the bottom of the Ad Hoc Return page.


Ad Hoc Return: Modifying Requests/Updates

Quick Find: Modules


Ad Hoc Return



Once a return and/or update decision is submitted, you can change and resubmit the decision up until the 2:00 PM EST cutoff time. From the Ad Hoc Return page, select Pay from the Decision column to change a return or update decision back to a Pay status. You can also select the Pay status from the Image Viewer. The Enter Pay Information box will appear. Enter the Pay Reason if necessary and hit the Submit button. You will return to the Ad Hoc Return page. Click the Submit button to save the change.

Once you have submitted the Pay decision, the Action column will change to a Pay status.


Import File


The Import File allows you to submit an entire file of return requests by importing a file. The file must be imported prior to 2 PM (EST).


Import File: Importing Return Requests

The Import File screen allows you to import an entire file of return requests. You can view the Import Report to review any errors that may have occurred during the import process.

Select the Import File link from the navigational menu. Two fields will appear: Import File Type and Import File Name.

Quick Find: Modules


Import File

Select the template that mirrors the format of the file you wish import: ReturnCSV or ReturnFW. The following slide provides information on specific import formats.

Click the Browse button to locate the file and hit Submit to continue.



To view the proper formatting that the file should be in, choose the File Type and click on the View Formats link. A window will appear that will display the correct format that files should follow.


Import File: Import Formats

One of the following templates must be followed when using the Import feature.



If you choose this template… Your import format must include these fields…

In this order…

Return Delimited Data (Return CSV)

Account Number (required) 1

Date: MM/DD/YYYY (required) 2

Serial number (required) 3

Amount (required) 4

Return Reason (optional) 5

Instruction (optional) 6

If you choose this template… Your import format must include these fields…

With a start/stop

position of…

Return Fixed Width (Return FW)

The total record length is limited to 115 characters

Account Number (required) 1 to 10

Date: MMDDYYYY (required) 11 to 18

Serial number (required) 19 to 28

Amount (required) 29 to 40

Return Reason (optional) 41 to 72

Instruction (optional) 73 to 115

Comma Separated Value

Quick Find: Modules


Import File


Import File: Import Report

Quick Find: Modules


Import

Import Report



The Import File Status Report displays with the status of the import:

Successful - All checks were imported.

Partially Successful – Not all checks imported.

Failed - No Check information imported.

A Group Trace ID is assigned to each import. You can use this Trace ID within the Reports section. If there are any checks that rejected, those will display within the Rejected Records section. The reason of the rejection will show under the Error Message column. You can hit the Print button to print the reports for your records. Cancel will return you to the Import screen.


Reports: View Import Report

Quick Find: Modules


Reports

Import Report



You can also access the Import Report within Reports. Under the Activity Reports By Date section, you can select a date from the calendar within the last 90 days and click on the Import Report hyperlink. On the next page, click on an Import File Name to view the Import Report.


Delete


The Delete feature enables you to delete return/update requests that have been entered, including imported files of returns. Your delete requests must be submitted prior to 2PM (EST).


Delete

Quick Find: Modules


Delete



You can delete a submitted Return and/or Update decision on the same day you requested it, before the 2:00 PM EST cutoff.

To begin, click on the Delete function from the navigational menu. To delete a Return Import or a single item at a time, place a checkmark under the Delete column and hit the Submit button. The items will change back to a Pay status.


Reports


The Reports feature allows you to view the status of all return requests from the previous 90 days. You also have the option to create custom reports and view operator activity within the module.


Reports

Quick Find: Modules


Reports



The Reports section contains 3 parts:

1. Search by Trace ID2. Activity Reports By Date3. Miscellaneous Reports

1.

2. 3.


Reports: Viewing Reports

Quick Find: Modules


Reports



Utilize the toolbar to navigate through the pages, change view size, convert report into a PDF, Print the report, and/or export into a CSV file.

Click on the Serial Number to view the image of the check.

Click on the column headings to sort the report in ascending/descending order.

Statuses

Active The paid item was loaded that morning for your review.

Default The item was loaded that morning for your review and no return request was submitted prior to 2:00 PM EST. The item will be paid.

Return/Update Deleted

Item was deleted prior to the 2:00 PM EST scoop time.

Pending Item was submitted and awaiting to be processed in the 2:00 PM EST scoop time.

Submitted Item has been processed. It cannot be deleted.


Reports: Search by Trace ID



A Group Trace ID can be found on the Import Report. Enter this Trace ID to view items that have imported successfully from a specific import.

Quick Find: Modules


Reports

Search by Trace ID

All return requests within the imported file will display. All return requests will be in a Pending status until the 2PM (EST) scoop time.


Reports: Activity Reports By DateReverse Positive Pay


The Activity Reports By Date contains 3 reports:

• Reverse Positive Pay Detail Report – View the details of decisions you have submitted.

• Reverse Positive Pay Summary Report – View a summary of the decisions you submitted.

• Import Report – View status reports for the import files you submitted.

Utilize the calendar icon to choose a day within the last 90 days. Next, click on the report name to view the report.

Quick Find: Modules


Reports

Activity Reports By Date


Reports: Activity Reports By Date (continued)Reverse Positive Pay


Example of Reverse Positive Pay Detail Report:

Quick Find: Modules


Reports

Activity Reports By Date

Example of Reverse Positive Pay Summary Report:

Click on the Serial Number to view the Reverse Positive Pay Detail Report.


Quick Find: Modules


Reports

Import Report



Reports: Activity Reports By Date (continued)

Example of an Import Report:

After clicking on the Import Report hyperlink, all import attempts will display. Click directly on the Import File Name to view the Import Report.

You can print this report for your records. Hitting the Cancel button will return you to the prior page.


Reports: Miscellaneous Reports

Quick Find: Modules


Reports

Miscellaneous Reports



The Miscellaneous Reports contains 3 reports:

• Custom Reverse Positive Pay Detail Report – Allows you to customize the Detail Report to include the criteria that you wish to view within the report.

• Custom Reverse Positive Pay Summary Report – Allows you to customize the Summary Report to include the criteria that you wish to view within the report.

• Audit Report – View operators’ activity within the Reverse Positive Pay module.


Quick Find: Modules


Reports

Custom Detail Report



Reports: Building a Custom Detail Report

To build a Custom Reverse Positive Pay Detail Report, select the Accounts, Actions, Statuses, and Dates that you wish to include.

You can also utilize the Advanced Options to narrow down your criteria. Hit the Submit button to view your report.


Quick Find: Modules


Reports

Custom Summary Report



Reports: Building a Custom Summary Report

To build a Custom Reverse Positive Pay Summary Report, select the Accounts and Dates that you wish to include.

Hit the Submit button to view the report.


Quick Find: Modules


Reports

Audit Report



Reports: Audit Report

You can view an Audit Report for all Operators at once or a single Operator at a time.

Utilize the calendar icon to choose a date within the last 90 days.

Hit Submit to view the report.

Click on the Date/Time hyperlink to view the status of the item submitted.

Click on the Expand link to show audit and transaction status details.


ADMINISTRATION

Adding Reverse Positive Pay to an Operator’s entitlements.




Administration

Click Administration on the Utility Bar at the top of the screen. This takes you to the Administration Module, where Administrators (or Operators with administrative privileges), can perform a number of administrative functions applicable on both the company and Operator levels.

• Name Accounts allows you to assign meaningful names to your accounts for identification purposes.

• Entitlement Report allows you to view all Operator-level services and entitlements for your company.

• Manage Operators allows you to create new or edit existing Operators, disable or enable an Operator, clear session and change password for an Operator.

• Operator Approval Report allows you to view Operator Approval Settings by service. (Optional feature)

Click the Manage Operators link. The functionality of the remaining links is covered in more detail in the PINACLE® General/Administration Training Module.

Quick Find:

Administration



Quick Find:

Administration

Manage Operators

Various functions within the administration module can be assigned to an existing operator. Begin by locating the Operator’s profile. This is done by either entering the Operator’s Last Name, First Name, Operator ID, Role, Status, Token Serial No., or by Module(s) and clicking on .

Omitting the search information will display all Operators for your company. Once you have located the ID of the Operator you wish to edit, click on the link under the Module(s) column this will take you directly to the Modules & Utilities Tab. Or click on the Name of the Operator and it will take you directly to the Operator Information Tab.


Reverse Positive PayAdministration: Manage Operators

From the Manage Operators screen, you can create new Operators or edit existing Operator entitlements and information.

To create a new Operator, please reference the General Administration User Guide.


If you are creating a new Operator or updating an existing Operator, you are directed to the Manage Operator screen.

This screen is divided up into three tabs: Operator Information, Modules & Utilities and Status

Quick Find:

Administration

Manage Operators

Operator Information Tab

Edit Operator

Reverse Positive PayAdministration: Manage Operators (continued)

You can update an Operator’s name, address, and contact information within the Operator Information Tab.



Quick Find:

Administration

Manage Operators

Modules & Utilities

Edit Operator

Clicking on the Modules & Utilities tab to assign Modules & Utilities to an operator.





Under the heading Assign or Administration is a listing of those services for which you have administrative entitlements, meaning you can add any of these services to another Operator’s entitlements.

Begin by locating Reverse Positive Pay on your list of services. Place a checkmark under the Assign column to assign the service to the operator. If you would like for that operator to assign this service to others, place a checkmark under the Administrator column.

Click on Submit at the bottom of the page to save your changes. Clicking on the Module Name will show you what functions the operator is currently assigned with. Next click on the Manage link to assign the accounts and functions for Reverse Positive Pay.

Quick Find: Administration Manage Operators Module & Utilities Edit Operator



Reverse Positive Pay Maintenance

Quick Find: Administration

Manage Operators

Add

Edit Operators

Manage for Reverse Positive Pay



Place checkmarks under the Decision, Import File, and/or Reports columns to assign entitlements for each account number that you would like the Operator to access.

Check the All Accounts For All Functions box to give the operator full functionality for all accounts.

Hit the Submit button to save the page.


Quick Find:

Administration

Manage Operators


Reverse Positive PayAdministration: Manage Operators

From the Manage Operators screen, you can enable or disable an operator or change a password or approve a password an optional secondary operator approval.

Clicking on the Disabled or Enabled link under the Status column or clicking on the Change link under the Change Password column will direct you to the Status Tab where you can address your Operator’s needs.



From the Operator’s Status Tab, you can:

Disable or Enable an Operator

Change Password for an Operator

Approve a Password for an Operator, an optional Secondary Operator Approval

Prompt Re-enrollment of Security Questions

Clear a duplicate Session

Quick Find: Administration Manage Operators Status

To perform the various actions click on the corresponding link under the Action column.


reverse positive pay · 2012-05-11 · reverse positive pay. the reverse positive pay module...

Documents