sagecentral’s roadmap to a thriving social workplace by karen hamilton
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Three steps to social:Discover, connect, unite
Karen HamiltonLast modified: April 7, 2023
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7 April 2023Sage presentation 2
Overview1. The Sage story2. Evolving SageCentral 3. Live demos 4. Lessons learned
Feedback and questions? Jump in.
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Four guys, a NASA scientist,a pub, and Alan Sugar’sAmstrad
The Sage Story
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6.2 million companies aroundthe world use Sage products and services across 100 countries
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7 April 2023Sage presentation 7
My role at Sage
• Employee communications
• Program manager• Project manager• Volunteer• “Food Sage”
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Show of hands
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Sage Brand—Employee Immersion Sessions 10
“To be recognized as the most valuable supporter of small and medium-sized companies by creating greater freedomfor them to succeed.”
Our vision:
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Sage Brand—Employee Immersion Sessions 11
Becoming a brand-led businessFrom marketing to everything we do
July 9, 2013
Was a marketing responsibility Now it’s our responsibility
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7 April 2023 12
SageCentral vision
• Employee’s daily dashboard• Single, seamless experience• Available anywhere, anytime• Continuous evolution• Analytics to keep us agile
SageCentral’s roadmap for a thriving social intranet
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How did you introducesocial to your employees?
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FY13
Enh
ance
men
ts
Sitecore CMSBrand rolloutSimplify contentSearchIntro socialIntro profiles
FY14
Enh
ance
men
ts
InternetZimbra Community 8.0Integrate into SitecoreRobust socialRobust profilesBasic gamification FY
15 E
nhan
cem
ents
Add JabberAdd WebexAdd Office 365Robust gamification
Project approach Discover, connect, unite
Connect Unite
2012
sta
tic in
trane
t
Discover
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7 April 2023Sage presentation 15
DiscoverPhase overview
• Make it easy to find what you need• Embody new Sage brand• Introduce social interactions
Use cases• Search / filters• Favourites• Comments• Ratings• Email share
Metrics• Satisfaction index• Email noise• Turnaround time• Bandwidth
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Digital landscapeDiscover
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7 April 2023Sage presentation 18
ConnectPhase overview
• Robust employee community• Anywhere and anytime, on any device• Seamless experience between two platforms
Use cases• Group customization• Peer support• Ideation• Discovery of experts
Metrics• Employee adoption• Employee Net
Promoter Score• Self-service vs. aided
support
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Digital landscapeConnect
SageCentralcommunity
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What games do you play with your employees?
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7 April 2023Sage presentation 21
UnitePhase overview
• Integrate critical collaboration tools• Rally employees• Predict and suggest
Use cases• Corporate challenges• Real-time chat• Document
collaboration• You might like…
Metrics• Tool usage rates• Sentiment + ENPS• Content generation
ratios• Game outcomes
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Digital landscapeUnite
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Looking forwardPotential future phases
• Convergence• Global adoption• Predictive content• Reputation models
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SageCentralDemo (5 mins)
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SageCentral Community Demo (5 mins)
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Lessons learnedOur biggest takeaways
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Project approach What’s important?
Organizational readiness
Managing change
Employee input
Technology
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Digital Workplace SurveyUnderstand today and tomorrow
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What is your digital workplace architecture?
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Employee communityDesign considerations
• Integrating two sites• Search UX• Size and complexity• Enable vs. disable• Supporting the learning curve• Seeding content
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Piloting a community Our participant selection criteria
Criterion CX HR R&D MarketingBenefit and use case(s) Enthusiasm Aligned timeframe Manageable team size Evangelists Representative sample Current systems support Social savvy Leadership support
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Lessons learnedOngoing constraints
Resources• Freedom to select new or alternative technologies• IS support for planned/ future projects, migrations
People• Bandwidth to achieve roadmap• Unexpected turnover
Timing• Global and regional readiness• Competing priorities
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Lessons learnedBottlenecks
• Content!• Collaborating with IS
− Booking their time− Understanding methodologies− Speaking the same language− Sharing the same vision and goals− Securing technology
• Administration− Legal and financial reviews
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Lessons learnedUnique challenges
• A global social platform already exists• Rogue communities• Sharing budgets and resources with IS• Platform vendors affecting our own roadmaps
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What are yourchallenges and bottlenecks?
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Lessons learnedDownloads for you
Grab your copy
• SageCentral monthly KPI report• Phase 1 wireframes• Phase 1 weekly status report• Phase 1 post-mortem one-pager• Community pilot one-pager (socialization)• Community pilot interview questions
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Stay in touch
linkedin.com/in/karenhamilton
@tinybites