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SARA RESORTS MANAGEMENT SDN BHD

Registration & more information, -------------------------------------------------------------------------------------------------------------------------------- 09-01 THE ART OF EXECUTIVE PRESENTATION Mid & Senior level of staff in the organization who wants to improve their skills and confidence in making presentations & also who wish to enhance their public speaking skills. Investment Fee : RM999.00 Venue : Grand Margherita Hotel or Riverside Majestic Hotel Date : 27-28/04/09 Early Bird Deadline : 10/04/2009 Closing Registration : 23/04/09 09-02 ENHANCING ADMINISTRATIVE & CLERICAL EXCELLENCE WORKSHOP Recommended for administrative staff. Investment Fee : RM698.00 Venue : Grand Margherita Hotel or Riverside Majestic Hotel Date : 29-30/04/09 Early Bird Deadline : 03/04/09 Closing Registration : 15/04/09

09-03 MINDFUL LEADERSHIP Employees in leadership position from all business functions and industries. It will empower the learners with proven strategies and timeless principles for developing mental and emotional fitness necessary for transforming challenges into sustainable performance at personal and corporate level. Investment Fee : RM999.00 Venue : Grand Margherita Hotel or Riverside Majestic Hotel Date : 20-21/05/09 Early Bird Deadline : 28/04/09 Closing Registration : 06/05/09

09-04 MANAGING MEETINGS MINUTES-TAKING SKILL Secretaries & recorders of minutes of meetings. Investment Fee : RM799.00 Venue : Grand Margherita Hotel or Riverside Majestic Hotel Date : 24-25/05/09 Early Bird Deadline : 22/04/09 Closing Registration : 08/05/09

SRMSB is a wholly-owned subsidiary of Sarawak Economic Development Corporation (SEDC) under its Tourism & Leisure Division. As our participant, you are entitled to very special discounts…

Ø Stay at Grand Margherita Hotel with breakfast for 2 from only RM200++ per room/night (run of the house). Ø Stay at Riverside Majestic Hotel with breakfast for 2 from only RM220++per room/night (run of the house). Ø Stay at Damai Beach Resort for 2 from only RM180.00 nett per room/night (run of the house). Ø Special entrance rates to Sarawak Cultural Village. Ø Special green fees plus use of buggy at Damai Golf & Country Club.

(Terms & conditions apply)

SARA RESORTS MANAGEMENT SDN BHD

Registration & more information, -------------------------------------------------------------------------------------------------------------------------------- 09-05 CRUISING IN ATTITUDES

Cruising in attitudes is designed to help employees understand that how they perceive and respond to event around them is their choice. It is the key of who to establish personal responsibility and

accountability. Investment Fee : RM799.00 Venue : Grand Margherita Hotel or Riverside Majestic Hotel Date : 7-8/07/09 Early Bird Deadline : 08/06/09 Closing Registration : 22/06/09

09-06 FEELINGS: QUALITY SERVICE, FIRST TIME, EVERY TIME

Customers service is all about FEELINGS. Customers stop coming because they feel hurt! On the other hand, when you take care of your customers ‘FEELINGS, they will remain loyal for life and

will be your free advertisement. The only way to stay in business is with CUSTOMERS. When you take care of your CUSTOMERS, they will take care of your BUSINESS. Investment Fee : RM899.00 Venue : Grand Margherita Hotel or Riverside Majestic Hotel Date : 28-29/07/09 Early Bird Deadline : 29/06/09 Closing Registration : 13/07/09

09-07 HERE TODAY, HERE TOMOROW (Transforming your workforce from high turnover to

high retention)

Successful organization realise employee retention and talent management are integral to sustaining their leadership and growth in the marketplace. Becoming an Employer of choice by

high-caliber employee in today’s labour market should be the highest priority. Investment Fee : RM1,099.00 Venue : Grand Margherita Hotel or Riverside Majestic Hotel Date : 19-20/08/09 Early Bird Deadline : 17/07/09 Closing Registration : 05/08/09

09-08 INTERNATIONAL FINANCIAL REPORTING STANDARDS: SALIENT FEATURES Investment Fee : RM1,099.00 Venue : Grand Margherita Hotel or Riverside Majestic Hotel Date : 27-28/08/09 Early Bird Deadline : 07/08/09 Closing Registration : 21/08/09

_____________________________________________________________________________________________________ SRMSB is a wholly-owned subsidiary of Sarawak Economic Development Corporation (SEDC) under its Tourism & Leisure Division. As our participant, you are entitled to very special discounts…

Ø Stay at Grand Margherita Hotel with breakfast for 2 from only RM200++ per room/night (run of the house). Ø Stay at Riverside Majestic Hotel with breakfast for 2 from only RM220++per room/night (run of the house). Ø Stay at Damai Beach Resort for 2 from only RM180.00 nett per room/night (run of the house). Ø Special entrance rates to Sarawak Cultural Village. Ø Special green fees plus use of buggy at Damai Golf & Country Club.


OBJECTIVES : Participants will learn to…

• Become committed employees, not complaint ones

• Enhance their ability to communicate effectively with other

• Develop the leader within

• Increase their positive energy and reduce stress

• Be willing to accept and reduce stress.

• Be willing to accept change, not resist it

• Practise stress-reduction techniques as a way of being able to

continue delivering the best possible service (Internal / External

Customers)

• recognise behaviours and action that irritate or offended others.

• recognise there are different in how we see, judge, perceive the

events around us

WHO SHOULD ATTEND: Employees at any level.

COURSE CONTENT: A. Understanding one self

• Who are you? – a peep at your personality & your PIAV

• SWOT of your personality styles

• Blending & adapting your styles to others

• Activity 1: Quick and Dirty DISC/PIAV, Activities to enforce

learning above

B. Attitude Awareness

• Understanding people’s attitude

• Changing attitudes

• Unacceptable behaviors

• Difficult people

• Challenges with “attitude”

• Workshop 2: Resilience attitude

C. Effective Communication

• Building Blocks for Better Communication

• The Details of Behavior Details Affect People

• What is Rapport and Why is it Important?

• Specific Behavior That Improve Communication

• How These Behavior Details Affect People

• How you Can Use the “Good and Better” Model to

Improve Communication Skills.

FACILITATOR PROFILE: Minarni Tirta

• Master in Training & Development, Griffith University, Australia

• EQ Certified Trainer (6 Seconds, USA)

• Enneagram Certified Trainer & Profiler and Certified Peak

Performance Energy Coach

Sara Resorts Management Sdn Bhd (SRMSB) presents:

C R U I S I N G I N A T T I T U D EC R U I S I N G I N A T T I T U D E

S R M S B I S A W H O L L Y - O W N E D S U B S I D I A R Y O F

S A R AW A K E C O N O M I C

D E V E L O P M E N T C O R P O R A T I O N ( S E D C ) U N D E R I T S T O U R I S M &

L E I S U R E D I V I S I O N .

S P E C I A L

D I S C O U N T

As our participant, you are

entitled to very

special discounts…

• Stay at Grand Margherita

Hotel Standard room with

breakfast for 2 from

RM200++ per room/night

(run of the house).

• Stay at Riverside Majestic

Hotel Superior room with



(run of the house).

• Stay at Damai Beach

Resort for 2 at only

RM180.00 nett per room per

night (run of the house).

• Special entrance rates to

Sarawak Cultural Village.

• Special green fees plus use

of buggy at Damai Golf &

Country Club.


BY MINARNI TIRTABY MINARNI TIRTABY MINARNI TIRTABY MINARNI TIRTA

For registration / more

details please contact:

Sara Resorts Management

Sdn Bhd

9th Floor, Menara SEDC,

Jalan Tunku Abdul

Rahman 93100 Kuching

Tel: 082-414377

Fax: 082-428824

Contact Person:

Brian Mathew / Jorinda

Chee / Shirley Poh

Or log on to our

website:

www.sedctourism.com

DATE :

07-08 July 2009

VENUE :

Grand Margherita Hotel /

Riverside Majestic Hotel

INVESTMENT :

RM 799.00 per pax

CLASS SIZE

20-25 participants

HRDF CLAIMABLEHRDF CLAIMABLEHRDF CLAIMABLEHRDF CLAIMABLE

WHO SHOULD ATTEND? Clerks, administrative staff, other members of the administrative

support staff who are striving to refine their management skills to

enhance their careers and add to their organization’s effectiveness

OBJECTIVES:

Participants will learn to……

• Develop a self awareness & understanding of their roles &

responsibilities

• To establish a sense of fulfillment & direction in their career &

personal lives

• To develop positive relationships between superior & colleagues

• Understand the power of good attitude

• Have positive synergy with “Internal Customer” & understand

how their emotions affect everyday life, both in private & work.

• Identify & explore their attitude & understand the value of a

win-win attitude

COURSE CONTENTS:

• Positioning yourself as a professional

• Enhancing your professional image

• Setting work goal

• Communication for results

• The importance of good customer relations

• Communicating in the workplace

• Office management

• Preparing for growth and opportunities

FACILITATOR PROFILE:

Minarni Tirta

• Master in Training & Development, Griffith University, Australia

• EQ Certified Trainer (6 Seconds, USA)

• Enneagram Certified Trainer & Profiler and Certified Peak Per-

formance Energy Coach


E N H A N C I N G A D M I N I S T R AE N H A N C I N G A D M I N I S T R AE N H A N C I N G A D M I N I S T R AE N H A N C I N G A D M I N I S T R AE N H A N C I N G A D M I N I S T R AE N H A N C I N G A D M I N I S T R AE N H A N C I N G A D M I N I S T R AE N H A N C I N G A D M I N I S T R A T I V E & T I V E & T I V E & T I V E & T I V E & T I V E & T I V E & T I V E &

C L E R I C A L E X C E L L E N C E W O R K S H O P C L E R I C A L E X C E L L E N C E W O R K S H O P C L E R I C A L E X C E L L E N C E W O R K S H O P C L E R I C A L E X C E L L E N C E W O R K S H O P C L E R I C A L E X C E L L E N C E W O R K S H O P C L E R I C A L E X C E L L E N C E W O R K S H O P C L E R I C A L E X C E L L E N C E W O R K S H O P C L E R I C A L E X C E L L E N C E W O R K S H O P




L E I S U R E

S P E C I A L

D I S C O U N T


entitled to very






(run of the house).





(run of the house).









Country Club.


BY MINARNI TIRTABY MINARNI TIRTABY MINARNI TIRTABY MINARNI TIRTA




Sdn Bhd


Jalan Tunku Abdul


Tel: 082-414377

Fax: 082-428824

Contact Person:


Chee / Shirley Poh

Or log on to our

website:

www.sedctourism.com

DATE :

29 - 30 April 2009

VENUE :



INVESTMENT :

RM 698.00 per pax

CLASS SIZE

25 participants


In any business, every job is a service job. There

maybe staff who say that since they never meet a

customer they do have a service job. Such state-

ments fail to recognize the essential elements in

the service network. But if ever link in the chain is

strong, and everyone passes excellent service on

to the next link, then customers outside the or-

ganization will feel benefit of excellent service.


M A N A G I N G M E E T I N G M I NM A N A G I N G M E E T I N G M I N U T EU T E --

T A K I N G S K I L L ST A K I N G S K I L L S





S P E C I A L

D I S C O U N T


entitled to very






(run of the house).





(run of the house).









Country Club.


MICHAEL LIM SENG GYUPMICHAEL LIM SENG GYUPMICHAEL LIM SENG GYUPMICHAEL LIM SENG GYUP

For registration / more details

please contact:

Sara Resorts Management Sdn Bhd

9th Floor, Menara SEDC, Jalan Tunku

Abdul Rahman 93100 Kuching

Tel: 082-414377 Fax: 082-428824

Contact Person:

Brian Mathew / Jorinda Chee /

Shirley Poh

Or log on to our website:

www.sedctourism.com

DATE : 24-25 May 2009

VENUE : Grand Margherita Hotel /


INVESTMENT : RM 799.00 per pax

CLASS SIZE : 20-25 participants


OBJECTIVES:

Participants will learn to…

• Listening Skills, Critical Notes-Taking

Skills, Note Preparation Skills, Notes

Presenting Skills, Minute follow-up

Skills.

COURSE CONTENTS &

METHODOLOGY:

• Highly Interactive Simulated Meeting

Situations

• Structure of Meetings

• From Agenda to Minutes

• From Minutes to Action

• Structure and Type of Minutes

• Minutes Circulation

• Minute Assessments and follow -ups

WHO SHOULD ATTEND? All personnel who involve in the

preparation of Agenda and Minutes

Preparations and follow-ups

FACILITATOR PROFILE: Michael Lim Seng Gyup

A.B.s, B.A (Hons): Diploma in Education

PROFESSIONALS QUALIFICATIONS B.A (HONs) Sydney University, Australia

Diploma in Education, Sydney University Australia

PROFESSIONAL POSITION HELD

• Group Director, News and Current Affairs, NTV7

• Vice President, (Corporate) NTV7

• Group Director, Organisational development –

Encorp Bhd

• Vice President, Human Resource – Bank Utama

(M) Bhd

• Managing Director & Principal Consultant, Satria

Management & Consultancy Services

• Director, Human Resource Development &

Quality Management Division, SEDC

• Assistant Principal Director – Sarawak Education

Department

OTHER RELEVANT PROFESSIONAL

BACKGROUND

• Certified Harvard University Management

Development Programme Facilitator

• Certified Tom Peters Towards Excellence

Programme Facilitator

• Certified Zenget Miller Leadership Development


• Radio Sport Programme and Presenter

• Toastmaster International Champion Speaker

Michael is a dynamic and enthusiastic certified

trainer for a wide range of management and

development programs. His clients over a 3 decade

exciting career include private and government

organizations, both locally and overseas.


M I N D F U L L E A D E R S H I P M I N D F U L L E A D E R S H I P





S P E C I A L

D I S C O U N T


entitled to very






(run of the house).





(run of the house).









Country Club.


Empowering Leaders to Manage the Human Side of Change to Achieve Personal and Empowering Leaders to Manage the Human Side of Change to Achieve Personal and Empowering Leaders to Manage the Human Side of Change to Achieve Personal and Empowering Leaders to Manage the Human Side of Change to Achieve Personal and

Corporate Breakthroughs in Changing TimesCorporate Breakthroughs in Changing TimesCorporate Breakthroughs in Changing TimesCorporate Breakthroughs in Changing Times

BY POH TECK LIMBY POH TECK LIMBY POH TECK LIMBY POH TECK LIM




Sdn Bhd


Jalan Tunku Abdul


Tel: 082-414377

Fax: 082-428824

Contact Person:


Chee / Shirley Poh

Or log on to our

website:

www.sedctourism.com

DATE :

20-21 May 2009

VENUE :



INVESTMENT :

RM 999.00 per pax

CLASS SIZE


Next Page

THE CHALLENGE

To thrive in today's demanding workplace and business environment,

a vision driven and performance oriented organization will need to

nurture a partnership with a high performing workforce who is

forward thinking, clearly focused, continually learning, and highly-

motivated in every position, at every job working together for

maximum results through value creation.

COURSE CONTENT:

A. MINDFUL CHALLENGE

• New Workplace Challenges

• R.A.A.C. Dynamics of Change

• Employee Engagement

MINDFUL LEADERSHIP

• The Leadership Challenge

• Coaching for Success

• Philosophy Directs and Shapes Performance

• Aligning workforce towards Organizational Vision, Mission & Values

MIND OF A STAR LEADER

• Power and Potential of Your Mind

• Human Personality Concept

• Transforming Philosophy to Achieve Breakthrough Results

• Shifting from Mindset to Mind Growth

• Enhancing POSitive Self-Esteem to Enhance Self-Image

• B.A.B.Y. (Building A Better You)

MINDFUL ATTITUDES

• The Magic Word – Attitude

• Behavior vs. Attitude Change

• Changing and Controlling Your Attitudes

• Self-Motivation – the Energizing Force

• Attitude Renewal and Sustaining Strategies

• L.E.A.D.E.R.S.H.I.P. Attitudes

WORKSHOP OBJECTIVES At the end of this high-energy learning program, everyone

who participates will be better able to: 1. Acquire and apply the Model as a strategic framework of

thinking and a template for transforming daily challenges into winning opportunities.

2. Master the techniques of controlling and changing their leadership’s Philosophy to achieve breakthroughs in all aspects of their performance.

3. Identify workplace demotivational factors with actionable ideas to address employee engagement issues:

• Adopt a proactive self-leadership attitude towards

change and value creation by aligning towards organizational vision, mission and values

• Acquire the skills of effective self-management to

heightened performance and living a well-balanced life.


M I N D F U L L E A D E R S H I P M I N D F U L L E A D E R S H I P

For registration / more details please contact:

Tel: 082-414377 Fax: 082-428824

Contact Person: Brian Mathew / Jorinda Chee / Shirley Poh

Or log on to our website: www.sedctourism.com

DATE : 20-21 May 2009

VENUE : Grand Margherita Hotel / Riverside Majestic Hotel


CLASS SIZE : Max. 20 participants

HHHHRRRRDDDDFFFF CCCCLLLLAAAAIIIIMMMMAAAABBBBLLLLEEEE

WHO SHOULD ATTEND?

Because of its unique conceptual framework and

practical, personal focus, this empowering learning

program will benefit all level of employees in leadership

position from all business functions and industries. It will

empower the learners with proven strategies and timeless

principles for developing mental and emotional fitness

necessary for transforming challenges into sustainable

performance at personal and

corporate level.

TRAINING METHODOLOGY

This practical, fun and results-oriented program is based

on action learning concept. It incorporates inspiring

lectures with structured lessons from the learning

manual; captivating Power point slides with case studies

to enhance learning; ongoing learning assessment and

discussions with action planning; ample time for Q&A;

magic tricks and inspirational songs to reinforce key

concepts and to create a fun learning environment.

Empowering Leaders to Manage the Human Side of Change to Achieve Personal and Empowering Leaders to Manage the Human Side of Change to Achieve Personal and Empowering Leaders to Manage the Human Side of Change to Achieve Personal and Empowering Leaders to Manage the Human Side of Change to Achieve Personal and

Corporate Breakthroughs in Changing TimesCorporate Breakthroughs in Changing TimesCorporate Breakthroughs in Changing TimesCorporate Breakthroughs in Changing Times

BY POH TECK LIMBY POH TECK LIMBY POH TECK LIMBY POH TECK LIM

4. Discover how their mind really works and how they can break out from their current mindset and shift towards mind growth to explore possibilities with passion:

• Redirect their thoughts to develop a healthier

self-image that produces a more confident and

dynamic personality

• Embrace POSitive attitudes to create a POSitive

workplace environment that value workplace differences

• Keep themselves motivated and energized with a

renewed sense of purpose in their organization and personal life.

WORKSHOP OUTLINE

Dr. Allen Teh has conducted extensive worldwide research on

customers service as well as on customers behavior

related to business. His latest research was on Emotional

Intelligence (EQ) and how that impacts business

profitability through employees’ work performance.

Dr. Allen Teh has more than 28 years of work experience in

service operations as well as Human Resource Management,

Management Consultancy and Training. He is an experienced

Customer Service Consultant, Human Resource Consultant,

Human Resource Professional as well as Executive Search

Consultant. He has held senior managerial positions in diverse

industries namely food and beverage, entertainment,

manufacturing, property development and construction,

insurance, oil-palm plantations & biotechnology.

As a trainer and consultants, Dr. Allen Teh has trained for banks,

governmental bodies, healthcare organisations, insurance

companies, security firms, travel and tours agencies, vacation

clubs, direct selling, property development, fast-food restaurants

as well as call centers.

Driven by an intense passion in customer service excellence and

being a firm believer that customer service makes all the

difference in business, Dr. Allen Teh is actively promoting and

propagating this passion for customer service excellence in

Malaysia and regionally. He welcomes everyone to join his

crusade.

Dr. Allen Teh holds a Doctorate Degree in Business A

dministration from Southern Cross University, Australia and MBA

from University of Dubuque Iowa, USA.


F E E L I N G S : Q U A L I T Y S EF E E L I N G S : Q U A L I T Y S E R V I C E , R V I C E ,

F I R S T T I M E , E V E R Y T IF I R S T T I M E , E V E R Y T I M EM E





S P E C I A L

D I S C O U N T


entitled to very






(run of the house).





(run of the house).









Country Club.


BY DR. ALLAN TEHBY DR. ALLAN TEHBY DR. ALLAN TEHBY DR. ALLAN TEH




Sdn Bhd


Jalan Tunku Abdul


Tel: 082-414377

Fax: 082-428824

Contact Person:


Chee / Shirley Poh

Or log on to our

website:

DATE :

28-29 July 2009

VENUE :



INVESTMENT :

RM 899.00 per pax

CLASS SIZE

25 participants


Customer service is all about FEELINGS. Customers

stop coming because they feel hurt! On the other

hand, when you take care of your customers

“FEELINGS, they will remain loyal for life and will

be your free advertisement. They only way to stay

in business is with CUSTOMERS. When you take

care of your CUSTOMERS they will take care of

your BUSINESS.

Next Page

Day 1 Introduction:

• Music and Customer Service?

• What are the similarities?

Why Service?

• Activity: SWOT Analysis

• Vision and Core Values

• A Customer Revolution has started and a Service Crisis is

taking place

• A Great Opportunity for Business Differentiation

The 6 Steps on the Stairway to Success:

Motivation to Excel in Work & Life

• Self-Image

• Attitude

• Your Relationship with Others

• Goals

• Desire

• Work

WOW…Beyond Basics

• The 5 Service Principles

• Feel Good About Yourself

• Practice Habits of Courtesy

• Use Positive Communication

• Listen and Ask Questions

• Perform Professionally

• Remember the Basics A.R.T. for Service

• WOW! Beyond the Basics – the Differentiating Factor in

Business

• “Better, Faster, Different”


F E E L I N G S : Q U A L I T Y S EF E E L I N G S : Q U A L I T Y S E R V I C E , R V I C E ,

F I R S T T I M E , E V E R Y T IF I R S T T I M E , E V E R Y T I M EM E



Tel: 082-414377 Fax: 082-428824



DATE : 28-29 July 2009



CLASS SIZE : 25 participants


Think Like the Customer, Act Like the Owner

• The 3 value Points for Customers

• Service VS. “Services” – The “How” and not the “What”

You Are The Organisation

• Five Body Language Do’s and Don’ts

• Four Guideline for Dressing for Success

• The Importance of Networking

• Nine Techniques of Creating a Good Impression through E-Mail

and Voice Mail

Day 2

Techniques to Treat Customers as Welcomed Guest (Phone and Face-to-face)

• The power of Positive Communication: Face-to-Face and On the

Phone

• Basic, Basic Telephone Skills

• 5 Forbidden Phrases

Common Workplace Courtesies

• It’s Business, NOT PERSONAL

• Managing Emotions with Your Boss, Co-Workers and Customers

Conflicts Resolution & Utilisation – Taming The Tiger

• Why and How Internal Conflicts can happen?

• Resolving Conflicts At Work

Role Play Via Creative Musical Skit Presentation

• Skit Preparation by Teams (1 hour)

• CLOSING


T H E A R T O F E X E C U T I V E T H E A R T O F E X E C U T I V E T H E A R T O F E X E C U T I V E T H E A R T O F E X E C U T I V E T H E A R T O F E X E C U T I V E T H E A R T O F E X E C U T I V E T H E A R T O F E X E C U T I V E T H E A R T O F E X E C U T I V E P R E S E N T A T I O NP R E S E N T A T I O NP R E S E N T A T I O NP R E S E N T A T I O NP R E S E N T A T I O NP R E S E N T A T I O NP R E S E N T A T I O NP R E S E N T A T I O N





S P E C I A L

D I S C O U N T


entitled to very






(run of the house).





(run of the house).









Country Club.


MICHAEL LIM SENG GYUPMICHAEL LIM SENG GYUPMICHAEL LIM SENG GYUPMICHAEL LIM SENG GYUP

For registration / more details

please contact:

Sara Resorts Management Sdn Bhd

9th Floor, Menara SEDC, Jalan Tunku

Abdul Rahman 93100 Kuching

Tel: 082-414377 Fax: 082-428824

Contact Person:

Brian Mathew / Jorinda Chee /

Shirley Poh

Or log on to our website:

www.sedctourism.com

DATE : 27-28 April 2009

VENUE : Grand Margherita Hotel /



CLASS SIZE : Max. 12 participants


OBJECTIVES:

Participants will learn to…

• Use physical and vocal skills to con-

vey their thoughts so that

NERVOUSNESS and inhibitions do not

interfere with the message.

• Enhance their ability to think clearly

and to present ideas across to other

in a clear and convincing manner.

• Develop and deliver a well organized

and effective presentation.

COURSE CONTENTS :

• Bench Marking

• Controlling Nervousness

• Developing Vocal Skills

• Developing Visual Skills

• (Eyes, Hands, Body Movement,

Gesture, etc…)

• The Principals of Collecting and

Organising Data

• Preparation of Visuals

• Using Visuals as Presentations Aids

• Questions & Answer

FACILITATOR PROFILE: Michael Lim Seng Gyup

A.B.s, B.A (Hons): Diploma in Education

PROFESSIONALS QUALIFICATIONS B.A (HONs) Sydney University, Australia

Diploma in Education, Sydney University Australia

PROFESSIONAL POSITION HELD

• Group Director, News and Current Affairs, NTV7

• Vice President, (Corporate) NTV7

• Group Director, Organisational development –

Encorp Bhd

• Vice President, Human Resource – Bank Utama

(M) Bhd

• Managing Director & Principal Consultant, Satria

Management & Consultancy Services

• Director, Human Resource Development &

Quality Management Division, SEDC

• Assistant Principal Director – Sarawak Education

Department

OTHER RELEVANT PROFESSIONAL

BACKGROUND

• Certified Harvard University Management

Development Programme Facilitator

• Certified Tom Peters Towards Excellence


• Certified Zenget Miller Leadership Development


• Radio Sport Programme and Presenter

• Toastmaster International Champion Speaker

Michael is a dynamic and enthusiastic certified

trainer for a wide range of management and

development programs. His clients over a 3 decade

exciting career include private and government

organizations, both locally and overseas.

WORKSHOP OUTLINE

Dr. Allen Teh has conducted extensive worldwide research on

customers service as well as on customers behavior

related to business. His latest research was on Emotional

Intelligence (EQ) and how that impacts business

profitability through employees’ work performance.

Dr. Allen Teh has more than 28 years of work experience in

service operations as well as Human Resource Management,

Management Consultancy and Training. He is an experienced

Customer Service Consultant, Human Resource Consultant,

Human Resource Professional as well as Executive Search

Consultant. He has held senior managerial positions in diverse

industries namely food and beverage, entertainment,

manufacturing, property development and construction,

insurance, oil-palm plantations & biotechnology.

As a trainer and consultants, Dr. Allen Teh has trained for banks,

governmental bodies, healthcare organisations, insurance

companies, security firms, travel and tours agencies, vacation

clubs, direct selling, property development, fast-food restaurants

as well as call centers.

Driven by an intense passion in customer service excellence and

being a firm believer that customer service makes all the

difference in business, Dr. Allen Teh is actively promoting and

propagating this passion for customer service excellence in

Malaysia and regionally. He welcomes everyone to join his

crusade.

Dr. Allen Teh holds a Doctorate Degree in Business A

dministration from Southern Cross University, Australia and MBA

from University of Dubuque Iowa, USA.


H E R E T O D A Y , H E R E T O MH E R E T O D A Y , H E R E T O M O R R O W O R R O W





S P E C I A L

D I S C O U N T


entitled to very






(run of the house).





(run of the house).









Country Club.


TRANSFORMING YOUR WORKFORCE FROM HIGH TURNOVER TO HIGH RETENTION)TRANSFORMING YOUR WORKFORCE FROM HIGH TURNOVER TO HIGH RETENTION)TRANSFORMING YOUR WORKFORCE FROM HIGH TURNOVER TO HIGH RETENTION)TRANSFORMING YOUR WORKFORCE FROM HIGH TURNOVER TO HIGH RETENTION)





Sdn Bhd


Jalan Tunku Abdul


Tel: 082-414377

Fax: 082-428824

Contact Person:


Chee / Shirley Poh

Or log on to our

website:

www.sedctourism.com

DATE :

19-20 August 2009

VENUE :



INVESTMENT :

RM 1,099.00 per pax

CLASS SIZE

20 participants


This – 2 days programme show managers what it

takes to create a positive work environment that

attracts, keeps and motivates its workforce to

higher levels of performance. They will learn the

key elements that can transform high-turnover

industries to high-retention business.

Next Page

Day 1 Here Today…Gone Tomorrow

• Why so much turnover staff

• The biggest Challenge: Meeting the needs of an increasing

diverse workforce

• Reasons to stay, Reason to go

• Needed: A NEW Workplace to go

Retentionship: A New Strategy Based on Action

• A great Return on Investment

• The Retention Process

• Retention means Productivity

• The 8 Elements of the High-Retention Organisation (HRO).

Provide a Clear Sense of Direction

• The 3 Directions of Leadership

• The strategic Accountability approach on Managing Employee

retention

• Implement the 8 Steps needed to manage and reduce staff

turnover

• 3 Steps to Creating meaning and purpose at work

• Generate Purpose and Direction with a mission Statement

Become a Better Leader by Showing Me You Care

• Leadership myths that block high retention

• Building a structure of caring

• Don’t take a tumble: maintain trust

• Flexible Benefits Build a More Loyal and Productive Workforce

• Good benefits equal high retention

• Soft benefits VS Hard benefits

• Flexible work arrangements promote productivity

• Office design and employee retention

Keep the Doorways and Pathways of Communication Open

• The importance of accessibility in organisation

• What people need to know

• Tools and techniques that create high access and high retention


H E R E T O D A Y , H E R E T O MH E R E T O D A Y , H E R E T O M O R R O W O R R O W

TRANSFORMING YOUR WORKFORCE FROM HIGH TURNOVER TO HIGH RETENTION)TRANSFORMING YOUR WORKFORCE FROM HIGH TURNOVER TO HIGH RETENTION)TRANSFORMING YOUR WORKFORCE FROM HIGH TURNOVER TO HIGH RETENTION)TRANSFORMING YOUR WORKFORCE FROM HIGH TURNOVER TO HIGH RETENTION)



Tel: 082-414377 Fax: 082-428824



DATE : 19-20 August 2009


INVESTMENT : RM 1,099.00 per pax

CLASS SIZE : 20 participants

HHHHRRRRDDDDFFFF CCCCLLLLAAAAIIIIMMMMAAAABBBBLLLLEEEE

Day 2 Create a Charged Work Environment that Energizes and Engages

• Engage and Energies your workforce

• Creating the right spirit

• Set a motivating goal or target that shape the environment and gives

people a purpose and direction

Performance Management Transforms Workers to Winners

• The ABC Approach: Antecedents, Behaviors, Consequences

• Translating the ABC approach into Performance Management

• Financial incentives for performance and retention

Reward and Recognition Programmes Lead to Higher Retention

• Why reward and recognition work

• Elements of an effective programme

• Basic flavours of reward and recognition

• Formal reward and recognition programmes

Help People Move Up or They Will Move Out

• Good for the individual, good for the organisation

• Create a career ladder

• Training programmes that work

• Using education to attract and keep part-time workforce

• Best Practices for Reward and Recognition

Implementing the High-Retention Workplace (HRW)

• The 6 Golden Steps

• Creating change through an Implementing Team

• Hiring for Retention

• Employee Value Proposition (EVP) that makes your company an

employer of choice

• Best Practices for Welcoming New Hires and Preventing Departures

PROGRAMME TITLE _______________________________________________________________

_______________________________________________________________

PARTICIPANTS' INFORMATION

Name: …………………………………………………………. Designation: ………………………………………



COMPANY'S INFORMATION

Organization: ……………………………………………………………………

Address:……………………………………………………………………………. ……………………………………

……………………………………………………………………………………………………………………………..

Approving Personnel:……………………………………………………….

Telephone No:…………………… Fax No:…………………………….. Email:………………………………..

Signature and Company Stamp:……………………………………. Date:…………………………………

PAYMENT

Enclosed please find: Cheque No……………… RM…………….. No. of pax………………(please tick either one)

Service Order No…………… RM…………….. No. of pax………………

Name of Beneficiary : SARA RESORTS MANAGEMENT SDN BHDAddress : 9th Floor, Menara SEDC, Jalan Tunku Abdul Rahman, 93100

Kuching, Sarawak.: RHB Bank Bhd

Cancellation Policy : A full refund will be made for cancellation in writing not less than 14 days prior to the programme, 25% refund for cancellation not less than 7 days prior to the programme. Regrettably, no refund can be made for cancellation made after that. Substitution allowed.

(SARA Resorts Management Sdn Bhd (SRMSB) reserves t he right to cancel or postpone theprogramme or make changes to the programme contents ).

(For SRMSB Office Use Only)

For enquiries, please contact us: Sara Resorts Management Sdn Bhd (261450-A)

Tel: 082-414377 Fax: 082-428824Contact person: Brian Mathew / Jorinda Chee / Shirley PohEmail: [email protected]: www.sedctourism.com

REGISTRATION FORM (for public programmes only)

No. of participants:

Course fee per pax:

Discount (if applicable):

Total Fee:

HRDF

CLAIMABLE

COURSE TITLE: …………………………………………………………………………COURSE TITLE: …………………………………………………………………………COURSE TITLE: …………………………………………………………………………COURSE TITLE: …………………………………………………………………………

…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

REGISTRATION FORM Fax to: 082-428824

Company Name: ………………………………………………………………………………………………………..

Address: ………………………………………………………………………………………………………………….

Participant's Name: ………………………………………….. Designation: ………………………………………

Participant's Name: …………………………………………… Designation: ………………………………………



Contact Person: …………………………… Signature:………………………… Co. Chop:……………..

Tel: ……………………. Fax: …………………… E-mail: ……………………………………………..

GROUP DISCOUNT: 10% (3 and above from the same company)

EARLY BIRD: 10% (Group booking is not applicable for Early Bird Discount)

Inclusive of seminar materials, certificate & meals.

Contact: Brian Mathew/Jorinda Chee Tel: 082-416777

PAYMENT

We enclose payment of RM …………………… for ……………. .pax

Service Order Cheque

Name of Beneficiary : SARA RESORTS MANAGEMENT SDN. BHD.Address of Beneficiary : 9th Floor, Menara SEDC, Jalan Tunku Abdul Rahman, 93100 Kuching, SarawakBeneficiary Account No. : RHB Bank BhdName of Beneficiary Bank : Lot 363, Jalan Kulas, P.O.Box 2049, 93400 Kuching, SarawakAddress of Beneficiary Bank Tel: 082-419050

*Service order is only applicable to government agencies onlyPayment: Crossed cheque payable to Sara Resorts Management Sdn BhdCancellation Policy: A full refund will be made for cancellation in writing not less than 14 days prior to the workshop, 25% refund for cancellation not less than 7 days prior to the workshop. Regrettably, no refund can be made for cancellation made after that. Substitution allowed.

(SARA Resorts Management Sdn Bhd reserves the right to cancel or postpone the workshop or make changesto the program contents.)

(For Office Use Only)

Sara Resorts Management Sdn Bhd (261450-A)

Course fee per pax:

Discount (if applicable):

Total Fee:

TT

No. of participants:

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