BALANCING YOUR MNP THOUGHT

Healthy competition and create more room for growth in mobile industry, which in turn would

• facilitate better consumer choice• improve service quality• lower prices• encourage innovative service

offerings

Why MNP?

• will be available?

from 15th October 2008 onwards.

MNP Nationwide

MNP BENEFITS

• Freedom of choice.

• Looking for satisfaction

• Convenience

How Long?

• How long does it take for me to port to Maxis?

• For ConsumerIt will take up to 2 working days

For non ConsumerIt will take up to 10 working days

• What are the documents that I need to provide when I am porting?Consumer

You will need to provide the follwing documents• myKAD• Passport• Army IC• Police IC• Name of the customer• MSISDN• Donor ID; i.e DiGi, Celcom or umobile

Non Consumer• MSISDN• Donor ID; i.e DiGi, Celcom or umobile• Name of the customer• Old Account number from the donor service provider

Documents

Line with contract

• Anyone can port his mobile number any time after (date). However, Cust will still be responsible for any remaining charges or fees owed to their original service provider.

• This may include an early termination fee if cancel their service before Contract is fulfilled.

• You will be responsible for any unpaid balances & applicable fees from your former service provider until porting process is complete.

• Some Contracts include an early termination fee, if leave before the term of the Contract is complete.

• Advice customer to check with current service provider to see whether current Contract has been fulfilled.

Penalty

What happen with Supplementary Line in Cust account

• All mobile numbers under one(1) account must be ported. Each line will undergo the same validation as a single line port. If any of the lines fail the validation, the whole port request will be rejected.

C U SOON!

Happy Deepavali From Save Desk Campaign Operation