Savills National

capability statement

1

foreword 2

01 about savills 4

02 sales & investment 6

03 leasing 15

04 asset management 20

05 valuations 24

06 project management 26

07 occupier services 28

08 residential 30

09 specialised services 34

Contents

2

Property is all about people, and at Savills we pride ourselves on having great people who provide a great service and deliver the best outcomes for our clients.

As part of one of the world’s leading property advisers, we are committed to providing a comprehensive and innovative service across all aspects of Australia’s property market.

The global Savills group has a network of more than 600 offices and associates worldwide, and an established presence in all key Australian and Asia Pacific markets.

Our international reach and experience is complemented by an intimate knowledge of local markets and trends and, above all, an overriding focus on premium client service. Savills focuses on providing exceptional results and building relationships based on integrity and trust.

We don’t strive to be the biggest, but we certainly do want to be the best.

For us, it is all about service and working collaboratively across our specialist teams to tailor personal, innovative solutions that maximise value for our clients’ properties and projects.

We believe we think ‘outside the square’ to develop new approaches to clients’ property needs. This constantly drives our service and value proposition.

Savills can provide seamless solutions across the complete lifecycle of properties in the office, retail, industrial, hotels and residential sectors.

Our network of dedicated property professionals work as one fully integrated business, both in Australia and internationally, to deliver successful and sustainable client outcomes.

For advice that gives advantage, speak to Savills.

foreword

3

* 2015 figures

01aboutsavills

4

01 about savills

Savills is a company that leads rather than follows with more than 600 owned and associate offices and associates throughout the UK, Europe, Americas, Asia Pacific, Africa and the Middle East. With over 30,000 staff operating out of more than 60 countries, we seek out people who possess that rare mix of entrepreneurial flair and rock solid integrity, and are focused on delivering clients with advice and expertise of the highest calibre.

A powerful combination of global connections and deep local knowledge provides Savills with an almost unparalleled ability to connect people and property. Savills extensive Asia Pacific network spans offices throughout Australia, New Zealand, China, Hong Kong, India, Indonesia, Japan, Korea, Macao, Malaysia, Myanmar, Philippines, Singapore, Taiwan, Thailand and Vietnam.

Services & Sectors Our services cover the full spectrum from providing strategic advice and transacting deals to managing assets and projects. Whether you’re looking for an office, retail, hotels, industrial or residential solution, we have the expertise necessary for your success.

� Sales & Investment

� Leasing

� Valuation & Advisory

� Asset Management

� Project Management

� Occupier Services

� Property Accounting

� Facilities Management

� Residential Services

� Research & Consultancy

AsiaPacific

Americas

Europe

65Offices

US

, M

exico & Caribbean

117Offices

Europe

69Offices

Asia Pacific

124Offices

Uni

ted

Kingdom & Ireland

273Offices

Mid

dle East & Africa

Africa

With a rich heritage and a reputation for excellence that dates back to 1855, Savills is a leading global real estate provider listed on the London Stock Exchange. Savills advises corporate, institutional and private clients, seeking to acquire, lease, develop or realise the value of prime residential and commercial property across the world’s key markets.

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02our servicessales & investment

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02 our services sales &

investment

Savills Capital Transactions team oversees sales and investments in Australia’s capital cities, and ensures diverse client property requirements are met with timely delivery and optimum results.

The team consults to a broad range of clients, including private and public property companies, institutional investors, investment and private banks, high-net-worth individuals and potential owner occupiers.

We act on behalf of vendors or purchasers, as well as providing real estate research and strategy for investors.

At Savills, we pride our business on the people behind the property. Our cohesive Capital Transactions team has more than 115 cumulative years of experience in the property industry around Australia and overseas.

Our main competitive advantage can be drawn from our tight-knit, collaborative and uniform approach towards achieving our main goal, being client satisfaction.

A key aspect that sets Savills apart from its competitors has to be our global reach with access to the world’s most aggressive capital. When required, our team can call on local and international contacts to ensure the best possible advice and information is available for our clients.

Our Services � Advising on property sales and investments

� Sourcing investment opportunities

� Due diligence

� Educating Investors on new property markets and sectors

� Marketing strategy and targeting

� Real-time market Intelligence

� Identifying changing market trends/market insight

� Sourcing capital from around the globe

capitaltransactions

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cross border investments

Savills Cross Border Investments team works closely with all the Savills investment teams around the region on high profile sales instructions of single assets and portfolios across sectors and often in multiple countries.

Savills has an excellent reputation for acting for cross-border investment clients on regional investment acquisitions, and we are widely regarded for our ability to manage and run Asia Pacific portfolio sales with a proven track record.

The Cross Border Investments team has senior level contacts and personal relationships with all major investor groups. These networks, formed through existing clients and contacts, are one of our most powerful marketing tools.

Our investment clients cover a broad spectrum, from institutional Asia Pacific funds, private and public property companies, investment and private banks, open and closed-ended and opportunity funds as well as high net worth individuals.

“ Over the past two years Savills Cross Border Investments has been involved in an excess of $1.7 billion worth of property sales around Australia to offshore buyers.”

$265 millionSale of 179 Elizabeth Street, Sydney

$335 millionSale of Exchange Centre, 20 Bridge Street, Sydney

$295.2 millionSale of 800 Collins Street, Melbourne

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02 our services sales &

investment

Savills has a number of teams that look after metropolitan and regional sales, city sales and residential site sales, specialising in property from the CBD, city fringe, throughout the metropolitan area as well as wider real estate opportunities regionally.

We have built a reputation for achieving exceptional results for our clients and have a strong track record in this market. We act on behalf of private clients, government agencies, major property development companies, institutions, mortgagees and receivers.

Given our constant sale activity of investment property, we have a comprehensive database of active purchasers for each market segment, and we possess excellent relationships with buyers and sellers built up through years of experience.

Our team comprises experts in the sale of the whole range of commercial property ranging from CBD and suburban retail investments and office buildings to industrial property and major residential development sites.

We are committed to achieving the very best results for our clients and pride ourselves on the delivery of:

� CBD and suburban commercial properties

� Commercial and strip retail property

� City fringe commercial and industrial property development sites

� Bulk residential and residential development sites

� Bulky goods property

metro & regional

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The Savills Insolvency and Receivership team offers expert advice and optimised sales returns. We provide a dedicated liaison with specialist staff, legal and accounting consultants. This gives our clients a single point of contact and ensures a seamless delivery of services.

Savills Insolvency and Receivership is dedicated to property strategies for insolvency and receivership. The team provides key advice and achieves optimum sales returns, both through open and off-market transactions.

The team prides itself on discretion and efficiency, tailoring property and insolvency solutions to client needs, irrespective of scope or size.

insolvency & receivership

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02 our services sales &

investment

retailinvestments

Retail is a constantly evolving sector, and Savills steps up to the challenge with deep expertise and unrivalled resources. Our team has branches in each of the major capital cities, combining local knowledge with Savills national and international experience, across all types of retail property for sale. The team’s expertise extends across this diverse sector, and clients include local and international developers, property owners, private investors, retailers, property trusts and institutions.

The Retail Investments team has a unique database of retail sales research, and our advice and sales strategies are informed by property forecasting from our industry-leading research department.

Our Services � Sub regional and regional shopping centres

� Neighbourhood shopping centres

� Convenience shopping centres

� Large format retail

� Freestanding investments

� Development sites

� Service stations and fast food outlets

$1.5 billionworth of retail sales over past 2 years

$3.7 billionsold over the past five years

13 retail sales specialists in Australia & New Zealand

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Savills is committed to servicing clients’ needs and requirements to the highest quality standards.

Savills dedicated Industrial Sales team covers the full range of sector services, from industrial property investments and consultation to vacant possession sales, management and negotiation.

The Savills Industrial & Business Services team works on projects of all sizes for local investors through to listed property trusts. The team collaborates to tailor industrial property solutions to client needs across tenant, vendor, investor and owner-occupiers sectors.

Savills has the resources to provide not only industrial knowledge and experience, but to deliver quality support for a full range of industrial services.

Our Services � Investment advice

� Sale and leaseback

� Pre-commitment advisory

� Insightful research with strong local knowledge

� Tenant and purchaser representation

� Site Identification and sourcing

� Estate management and planning

� Lease administration and management

� Asset Management

� Project marketing and developments

industrial investments

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02 our services sales &

investment

Savills Hotels is a truly global platform, interacting regularly and collaboratively with our teams around the globe.

Simultaneously, we connect with local and international clients including foreign institutions and high-net-worth individuals, and financial, investment and management entities to bring owners to the market, introduce buyers to the right opportunity and to provide cutting edge advisory services.

The team has proven expertise gained through practical experience across the tourism and hospitality sector, which it draws upon to provide independent advice across a range of capital transaction and advisory services. The collective experience and backgrounds of the team includes hotel agency, corporate finance and advisory, legal, chartered accounting and valuation disciplines. This enables team members to cover all segments of the industry and to deliver an optimum outcome for our clients on any appointment, no matter the size, complexity or scope.

Our Services � Investment Sales

� Valuations

� Asset Management

� Market demand study

� Feasibility Study

� Operator selection and engagement

� Scoping study

� Lease negotiation strategy and advisory

� Buy-side representation

� Pub Sales

� Student Accommodation

� Hotel development

� Project Management

savillshotels

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Our team has unrivalled experience in in this emerging asset class across Australasia.

We offer detailed knowledge on student housing, and have an understanding of clients’ needs and long-standing relationships with all the major land owners, developers, investors, universities and banks. Our global reach enables us to provide advice across Australasia, the UK and Europe.

Savills is able to assist with all types of student accommodation requests, including agency, valuation, consultancy, research and strategic advice.

Our Services � Investment agency disposal and acquisition

� Development and feasibility advice

� Valuation and appraisals

� Structuring of lease and nominations agreements

� Portfolio rationalisation and strategic advice

� Procurement of new student accommodation

� Project Management services

student accommodation

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03 our services leasing

03our services

leasing

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Savills Office Leasing team has the experience and geographical spread to handle any leasing mandate in any state, and represents institutional, private, developer and government landlords.

The team combines a personal approach to client needs with a variety of extensive resources, including one of the most comprehensive lease expiry and tenant databases in the country. Savills Office Leasing team of more than 30 specialists nationally is transactionally focused, and expert in providing quality leasing services.

On a broader scale, Savills global network connects international corporate clients and tenants with our state-based executives.

Our Services � Project & brokerage leasing

� Lessor strategic & consultancy advice

� Leasing strategy implementation

� Landlord & tenant conciliation negotiations

� Property marketing & promotion

� Financial modelling

officeleasing

Savills Office Leasing team has leased more than 900,000 square metres nationally in the last five years.

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03 our services leasing

Savills specialist Industrial Leasing team provides a suite of services to the industrial sector, working across a range of client needs to bring tenants and landlords together.

The Industrial Leasing team consults to neighbourhood businesses and multinational companies, including major institutions, developers, corporate organisations and high-net-worth individuals.

The team is expert at delivering personalised advice and leasing strategy tailored to individual requirements.

The team’s holistic approach goes beyond industrial space requirements to property management and strategy.

We provide solutions to companies that are expanding or consolidating operations, changing corporate direction or managing job migration.

Our Services � Pre-commitment advisory

� Insightful research with strong local knowledge

� Site identification and sourcing

� Industrial real estate management & planning

� Lease administration & management

� Project marketing and developments

industrialleasing

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Savills Retail Leasing has the same unparalleled resources and market experience as our Office Leasing team, offering across-the-board consultancy to property investors.

Savills Retail Leasing has key access to major retail brands. This wide network of clients allows us to build valuable strategic partnerships.

The team is a single source of project planning and lease management, and works closely with clients to structure leasing plans and grow tenant relationships. With over 100 retail properties across Australia under management, Savills maintains many relationships with retailers, meaning synergies are generated for our clients in tenant retention and sourcing.

Savills market-savvy agents are expert in positioning local retailers, major Australian players along with global heavyweights. We have extensive experience across the country, working on projects of every size and scope.

Our Services � Project leasing on new developments

� Infill leasing on existing projects

� Renewal negotiations for managed property

� CBD, regional & neighbourhood shopping centres

� Bulky goods & showroom retail outlets

retailleasing

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03 our services leasing

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04our servicesasset management

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04 asset managem

ent

Savills team of specialist Property Managers has extensive experience across the Australian property market. With an Australia wide portfolio in excess of 2.4 million square metres, Savills is a leader in the field.

The team also has the resources and backing of the largest property agency group in the Asia Pacific region, and is at the forefront of property strategy and global trends. In particular, Savills sustainable property management is underwritten by 5-star Green Star and ABGR ratings, and the team’s property strategy is consistently forward thinking in its approach to client needs.

Savills Property Management maximises the value of our clients’ property assets by delivering proactive, up-to-date and focused advice on all property issues.

Our management philosophy focuses on the following key elements of Asset Management:

� Customer Service – providing exceptional service to all parties within day-to-day management

� Collaboration – working in partnership with all parties associated with our managed assets

� Consistency – utilising our national management platform to provide consistent service across all markets

� Performance – measuring performance and focusing on continuous improvement

� Presentation – front of house, first impressions and attention to detail

� People – engaging, recognising and developing our valued people

� Risk Management – identifying, mitigating and managing risk

Savills Facilities Management provides a wide range of specialised facilities management and consulting services, delivering key advice and innovative planning to suit any client property needs.

Our team has a strong commitment to assist property owners and managers to make informed decisions and maximise the returns on their properties.

Working strategically with clients, Savills specialist Facilities Management team delivers innovative solutions to the dynamic field of facility management.

We provide dedicated specialists in building management compliance and risk management as well as strategic engineering solutions.

In particular, we pride ourselves on our ecological property management, with a dedicated Ecological Sustainable Development team. It’s just one of many best-practice strategies Savills brings to facilities management. Our wide range of services includes:

� Building management

� Occupational health and safety management

� Compliance management

� Environmental consulting

� Energy management

� Facilities consulting

Savills Asset Management specialists have a hands-on, holistic approach across the retail, office and industrial sectors. With the people, systems and capability to provide the full spectrum of asset management services – Property Management, Facilities Management and Property Accounting.

Alternatively, we can tailor our service provision and integrate with owner-managed or third party management platforms and systems to provide a specific platform or service to suit client needs.

propertymanagement

facilitiesmanagement

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propertyaccounting

To make informed decisions, you need accurate and timely financial information.

Savills has established dedicated teams of local accounting and finance professionals strategically located in Australia’s major capital cities. With an extensive and varied portfolio of clients across all property sectors, Savills Property Accounting understands, delivers and exceeds on clients’ requirements.

� Access to local team members

� Cash and accrual financial reporting

� Cross currency capabilities

� Accounts payable and accounts receivable processing

� Maintenance of trust bank accounts and adherence to trust legislation

� Lease maintenance including provision of a comprehensive tenancy schedule and related management reports

� Budgeting and forecasting

� GST reporting including automated BAS

� Comprehensive standard suite of financial reports including alternate chart reporting and the provision of electronic data extracts for upload into corporate accounting systems

� Sales reporting

� WALE’s

Proven Performance Over 2 8 0 aseet management professionals

Over 6 5 , 0 0 0 tenant invoices raised per annum

Over 2 million square metres under management

Over $ 1 . 0 8 billion receipted per annum

Over 2 0 0 commercial and industrial buildings

Over 9 5 , 0 0 0 invoices processed per annum

Over 1 0 0 retail shopping centres

Over $ 1 . 1 5 billion in invoices paid per annum

Over 1 1 0 assets under financial management

Over 4 0 0 retail leasing deals nationally per annum

Over 3 5 0 locations with active managements across Australia & New Zealand

Savills Asset Management provides coverage with assets under management in over 600 CBD, metropolitan, suburban, rural and regional locations across Australia and New Zealand.

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04 asset managem

ent

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05our servicesvaluations

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05 valuations

Individually, our valuers provide specialist expertise as well as combining to form a strong team with many years of experience. The range and scope of projects we have been involved with makes us well-equipped to identify and help resolve complex property-related issues.

We are supported by our dedicated Research division which specialises in investment analysis, market trends, feasibility studies and client specific research needs. Backed by a highly respected team of global researchers, our Australian research team is dedicated to the analysis of commercial, industrial, retail and residential markets throughout the country.

Their skilled team provides a full suite of consultancy services, ranging from tenant representation to property site selection for multinational businesses.

Their comprehensive knowledge of property markets across Australia combined with the expertise of our extensive agency, management and valuation professionals stand us in a class of our own.

Regular market reports are produced and distributed to our institutional, corporate, government and private clients and special insight reports offer further analysis and identify trends.

Our Services � Valuations for major listed property trusts and

wholesale investment funds

� Valuations for mortgage lending, stamp duty, capital gains tax and GST purposes

� Portfolio valuation advice for multinational corporate clients

� Valuations of property assets for insurance and balance sheet purposes

� Due diligence advice on asset acquisition & disposal

� Court appearances as expert witnesses

� Rating objections

� Rental valuations and determinations

� General property advisory services

Our team of valuers provides advisory services across all property market sectors. The team is highly regarded by the market for its ability to identify and solve complex property matters and provide timely and accurate advice.

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06our servicesproject management

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06 project managem

ent

Savills team of project management specialists provides management and advisory services to both public and private sector organisations.

From project inception through to handing over the keys, Savills Project Management offers a fully integrated suite of services.

The primary challenge of project management is to achieve all of the project goals and objectives within project constraints including scope, time and budget.

Our teams take this further and aim to add value. Key differences relate to the quality of people that you will be working with, their individual and collective experiences, and their ability to leverage this experience to benefit your project.

We work closely with our clients to maximise returns, and we recognise that every client is different.

Our Services � Due diligence

� Project management

� Development management

� Value management

� Time management & programming

� Commissioning & handover

� Project advisory

� Financier representation

project management flowchart

Scope Appreciation

Tendering

Environmental Management Design Management

Project Strategy

Construction

Information & Contract Management

Project Team Selection

Completion

Relationship Management

Master Planning & Development Option

Assessment

Defects

Expertise across key sectors

Commercial

Social Infrastructure

Infrastructure/Resources

Residential

Hotels/Resorts/Recreation

Industrial

Retail

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07our servicesoccupier services

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07 occupier services

Our extensive global organisation provides comprehensive expertise and consistent delivery of industry-leading occupier solutions that yield clear and measurable results for our clients around the world.

Savills Occupier Services offers multi-market expertise in Workspace Solutions, Tenant Representation, Lease Administration and Project Management, whether corporate real estate occupiers require an integrated suite of services under an account management structure or a specified service for a given region.

Leveraging our globally integrated platform, we offer a customised approach that maximises value for our clients by providing agility, continuity, scalability and cost-effective delivery. Savills Occupier Services is focused exclusively on delivering all the services an occupier needs.

Our Services

Tenant Representation

� Transaction management

� Renewal analysis

� Relocation services

� Restructure negotiation

� Rent review and execution

Lease Administration

� Global consistency

� Governance and risk management

� Tracking and benchmarking

Workspace Solutions

� Space utilisation and optimisation

� Corporate occupancy assessment

� Environment footprint

� Ensuring operational efficiency

� Workplace strategy

Project Management

� Project and development services

� Technical due diligence

� Disposal and acquisition advice

� Time and project management

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08our servicesresidential

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08 residential

Our international experience and strength ensures we can deliver expert advice, consulting and marketing services on any project in Australia or across the globe, irrespective of the size and scope.

The Residential Projects team specialises in providing consultancy advice from niche high-end products to large mixed-use regeneration projects, working from the ground up and tailoring property solutions to individual cases.

We offer a full suite of services from advice on the right mix of apartments, to floor plans, fittings and fixtures. The team is expert in end-to-end property developments, running campaigns from pre-release through to public launch, and importantly completion of sales.

Our Services � Marketing design, concepts, strategy and planning

� Project profile & target market assessment

� Project analysis and viability assessment

� Site acquisition, consolidation and feasibility

� Pricing and estimated revenues

� Design, concept and specification review

� Property branding and project conceptual development

� Local and international database marketing

Through the best people and platforms, Savills offers a wide spectrum of residential services including residential sales, residential projects, residential rentals and residential property management.

We are here to help ensure you target your residential property to the right people. At Savills we share our contacts and knowledge within Australia and around the globe. We bring buyers and sellers together in the leading cities around the world and are well positioned to help you with all your residential real estate needs.

This means that whether you’re buying, selling, renting or managing your residential property, we have the experience and network to ensure an optimal outcome.

residential projects

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Savills Residential Sales & Leasing teams draw on the network of international offices to bring an unrivalled high-net-worth client list to the local market. The team’s local expertise is complemented by this global exposure.

Unlike franchised realtors, Savills is a single business with offices around Australia and the world. This integrated team works together to share contacts, along with their intimate knowledge of all aspects of the Australian property market.

Drawing on these global and local resources, and driven by innovative marketing and skilled negotiation, the team has a strong record of success in maximising the value of prestige residential property.

Our Services � Strong local, regional, national and international

knowledge and coverage of real estate

� A sophisticated database of potential buyers and automatic email updates

� A dedicated in-house marketing and PR department

� Innovative thinking backed by proven negotiating skills

residential sales

Savills has an experienced team of rental and property management experts, specialising in Sydney. We provide the information you need to know when seeking to rent a property, buy an investment for rental or manage and maintain your key investment.

residential rentals & property management

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08 residential

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09specialised services

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09 specialised services

research & consultancy

In-depth understanding and market-leading insights empower our people to offer the very best advice. Backed by our highly respected team of global researchers, our Australian research team is dedicated to the analysis of commercial, industrial, retail and residential markets throughout the country.

Savills Research reports are industry-leading insights into the Australian property market. The team’s direct property experience and access to sales, leasing, valuation and management expertise provides for unrivalled penetration of office, industrial and retail property, as well as the development project sector. This is a point of difference that economic research houses and private consultants cannot provide, being part of a property agency provides exposure to the ‘coal face’ of property.

The Research and Consultancy team advises developers (on site selection, timing, scale and viability), government (on future trends and planning requirements), retailers (on gap analysis) and institutions (on investment metrics, portfolio composition, diversification, and return optimisation).

Savills Research publishes high calibre releases and analysis including:

� Office market forecasts

� Quarterly key market indicators

� Industrial market forecasts

� Special insight reports

� Retail market forecasts

� Market presentations by request

� Savills Industrial Stock Survey

� Strategic research

� Bespoke reports & consultancy

� Office markets full floor availability reports

� Comprehensive quarterly property market commentaries

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savills.com.ausavills.co.nz

Adelaide +61 (0) 8 8237 5000Brisbane +61 (0) 7 3221 8355Canberra +61 (0) 2 6221 8200Gold Coast +61 (0) 7 5509 1700Melbourne +61 (0) 3 8686 8000Notting Hill +61 (0) 3 9947 5100Parramatta +61 (0) 2 9761 1333Perth +61 (0) 8 9488 4111Sunshine Coast +61 (0) 7 5313 7500Sydney +61 (0) 2 8215 8888

Auckland +64 (0) 951 5340Christchurch +64 (0) 974 1188