self service bi - overheidsdag 2012
TRANSCRIPT
SAP Overheidsdag 2012
Self Service BI
Frank Suelmann – SAP NL
Joy Mahabier en Jacco Tunzi – Ministerie van Algemene Zaken
21 november 2012
© 2011 SAP AG. All rights reserved. 2
Innovaties … “Tijden” veranderen
© 2011 SAP AG. All rights reserved. 3
© 2011 SAP AG. All rights reserved. 4
© 2011 SAP AG. All rights reserved. 5
‘Consumerization’ of IT
“Requires shift in thought from transactions to interactions.
Need to make and deliver offers in real-time.”
Geoffrey Moore
“The Future of Enterprise IT 2010 –2020. From Systems of Record to Systems of Engagement
Expectation to make decisions in Real Time
Operational excellence requires being able to
make decisions at moments of risk
Product leadership require being able to make
decisions at moments of adoption
Customers expect business experience
to be as satisfying as personal experience
Both expect instant, correct answers to any
question
© 2011 SAP AG. All rights reserved. 6
Information is Exploding
Customer Data
Competitive Prices
GP
S
Promotion Planning
Speed
Hot Trends
Multi Channel
Sto
re E
nhancem
ents
Em
plo
ye
e
Re
co
rds
Suppliers
Purchase Orders
Merchandise Em
ails
Tw
eets
Planning
Social Media
Mobile In
sta
nt M
essa
ge
s
© 2011 SAP AG. All rights reserved. 7
Risky and Expensive Measures are Taken to Harvest
Data…
…resulting in increased TCO, non-
standardized systems and tools, a
dissatisfied user community
Optimize Existing Infrastructure
Do-It-Yourself Strategy in LOB with Offline
Databases and Analytics
Repressing Details to Stay at 50,000 Ft. Level
Restrict Information Access to a Select Few
© 2011 SAP AG. All rights reserved. 8
The Business Challenge
Business User
What are they doing?
IT
Sends Request
Sends Report
Refines Requirement
Resends Report
I’ve got to move to staging,
recompile and and and…
© 2011 SAP AG. All rights reserved. 9
Requirement
Information
User Experience
Deployment Cycle
Reliance on IT
Complete Visibility
Change Agility and
Flexibility
Audit Readiness
Addressing Today’s Business Requirements
© SAP AG
2011. All rights
reserved. / Page
9
Yesterday
“One size” fits all
Information overload
Months, years
Specialized IT skills
Limited to one source
Change restricted to
existing systems
Time consuming
Today
Individual, adaptive
Simple, relevant
Days, weeks
Self-service
All sources, 360o view
Independent of any
process, system, data
Traceability to any
data source
1.
2.
3.
4.
5.
6.
7.
© 2011 SAP AG. All rights reserved. 10
There is more to a broad BI adoption One size does not fit all: different BI needs require different experiences
Embedded reporting
Access formatted reports within business processes
Dashboarding and visualization
Visualize interactive KPI for better decision making
Ad-hoc interactive reporting
Address new requests with ad-hoc interactive reports
Multidimensional analysis and Predictive Analysis
Uncover trends, outliers, and make better forecasts
Data discovery
Find immediate answers to business questions
Mobile BI
Interact with stunning visualizations, anytime, anywhere
Executives
Information
Consumers
Managers
Business
Analysts
© 2011 SAP AG. All rights reserved. 11
Empowers You to Interrogate ALL Your Data SAP BusinessObjects BI Suite
BI Platform
Dashboarding
Reporting
Ad-hoc
Analysis
Data
Discovery
Trusted Data
25-11-2012 25-11-2012
Toepassing Business Intelligence(BI) binnen Ministerie van Algemene Zaken (AZ)
25-11-2012 25-11-2012
Inhoud
• Domeinen
• Heden vs verleden
• Tools
• Ervaringen
• Vb van Rapportages
25-11-2012
14
Ministerie van Algemene Zaken (AZ)
25-11-2012
15
Verleden en Heden (1)
• Intern callcenter (PB51) • Interne Bronnen
• Uitbesteding callcenter • Externe bronnen
• Behoefte voor Regievoering
• Systeem onafhankelijk platform
• Opzet Business Intelligence Competence Center (BICC)
25-11-2012
Verleden
25-11-2012
Heden (systeem onafhankelijk)
25-11-2012
18
Tools
• Powercenter (back end)
• SAP BusinessObjects (front end)
• Methode : Data vault
• SQL Database
25-11-2012
Architectuurplaatje
• Doelstelling
Verantwoording
Sturing
Beleidsinhoudelijk
• Soorten rapportages
Standaard
Sjablonen
Ad hoc verzoeken
25-11-2012
Evaluatie Management informatie voorziening (MIV) 20
Rapportages
25-11-2012
Verantwoording – Maandrapportage - Trechter
25-11-2012
Verantwoording – Maandrapportage - Telefonie
25-11-2012
Verantwoording – Maandrapportage – Top 10
25-11-2012
Verantwoording – Maandrapportage - Onderwerpen
25-11-2012
Verantwoording – Maandrapportage - Internet
25-11-2012
Verantwoording – Maandrapportage - Publicaties
25-11-2012
Sturing – Operationele rapportages – Service Level
25-11-2012
Sturing – Operationele rapportages – Service Level
25-11-2012
Sturing – Operationele rapportages – Afhandeltijd
25-11-2012
Sturing – Operationele rapportages – Afhandeltijd
25-11-2012
Sturing – Operationele rapportages – Beoordeling
Vragen?
© 2011 SAP AG. All rights reserved. 33
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