Rowendini Viraragaven MBA2B

GUEST SERVICES

HOMEWORK SESSION 4

Rowendini Viraragaven MBA2B

SmartphoneA mobile phone that performs many of the functions of a computer, typically having a touchscreen interface, Internet access, and an operating system capable of running downloaded apps.

Rowendini Viraragaven MBA2B

Mobile Guest Services

Rowendini Viraragaven MBA2B

Rowendini Viraragaven MBA2B

Radisson Blu• We can discuss with employees• Check in in advance from

everywhere • Directly ask the concierge for

amenities or help with luggage• Order room service• Consult Hotel information• Book a table to the A.O.C

restaurant• Consult the events and the

meetings• Book a conference room• Ask for a doctor or health

assistance• Book a taxis

Rowendini Viraragaven MBA2B

Accor hotels• We can discuss with employees• Check in in advance from

everywhere • Check the city activities• Check itineraries• Benefit from rewards and loyalty • Have a discount or promotional

codes• Directly ask the concierge for

amenities or help with luggage• Order room service• Consult Hotel information• Consult the events and the

meetings• Book a conference room• Ask for a doctor or health

assistance• Book a taxis

Rowendini Viraragaven MBA2B

ComparisonBoth are very efficient with services offering the guest facilities and explanations to visit the cities or reward points for loyality

They are both well designed and convenient to use, guests are pleased to use them and there are rarely complaints about them.

Both are business oriented