smart digital city 360º - “feel the pulse of the citizen in real time”

Smart Digital City 360º

PowerPoint


Participate Watch Secretary Communicate Status Setup

Digital Smart City 360º

Digital Smart City 360º

UnicornPLATAFORM

Allows full customization adjusted to customer layout (image, colors, etc.)


City/Parish Council may use the APP to request citizen’s opinions/participation

Allows citizens to place specific requests through mobile devices, eliminating the

need to log into a web service or go to the Town Hall.

Allows the analysis of requests’ status, registration of occurrences, and provides an overview of citizens’ opinion regarding

any relevant subjects that may affect population.

Allows photographic record of various types of occurrences and the enclosure of

suggestions, as well as the access to useful/emergency numbers

Increases proximity of City/Parish Council by sharing information, news and events

with citizens.

Space reserved for setup data concerning the user of the Application (e.g. name,

address, email, phone no., areas of interest, etc.)


Feel the pulse of the Citizen in Real Time

Participate Watch

Secretary Communicate

Status Setup


Participate Watch

WITH RESPONSE DEADLINE

NO RESPONSE DEADLINE

REGISTRATION OF EVENTS

INTERVENTIVE CITIZEN

IDEAS AND SUGGESTIONS

FREE PHONE NUMBERS

Secretary

Communicate

Status Setup

CONFIGURATION

PARTICIPATE

WATCH

SECRETARY

NEWS RELEASE

EVENTS DISCLOSURE

REQUIREMENTS

SET UP A MEETING

ASK FOR SERVICES

ASK FOR TRANSPORT

WATER COUNTER


Participate Atento Guiché Comunica Status Configura


Participate




Participate

Com Prazo de Resposta

Sem Prazo de RespostaNO Response Deadline

WITH Response Deadline


Participate

Interest Groups

Type of questions the will remain available for an indefinite period, and can be used

to acquire citizens’ opinions on an ongoing subject. Citizens’ opinions on that subject

can be changed/updated every day if necessary.

Type of questions that will prompt citizens to answer within a predetermined period.

By tapping this button, citizen is encouraged to enter his/her areas of

interest. The system will process this data as follows:

1) Select the info/contents that will be conveyed (e.g. news, events, etc.);

2) Select the matters of interest on which citizen will be asked to participate/give

opinion in future surveys. The purpose is to monitor the overall perception of the

community on specific matters, as well as to gain information on citizens’ opinions’ regarding future decisions in those areas

of interest.


Participate


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PÉSSIMO MEDIOCRE SATISFATÓRIO BOM EXCELENTEVERY POOR

POORREG-ULAR

GOOD

EX-CEL-LENT


Participate


IMMEDIATE AND TIMELY MONITORING

Once launched, this solution will allow immediate and timely monitoring of citizen’s opinions and concerns on all ongoing subjects (polled subjects).

For example, the displayed graph shows the opinions of citizen’s on the state of roadways in a specific neighborhood (results of poll dated 12/31/2015).

The launched question “How do you rate the state of the roads in your neighborhood?” allowed for corresponding possible answers ranging from “Bad” to “Excellent”. These type of questions may be used to assess the state of various topics, such as, sidewalks, lighting, gardens, etc.)





Participate

Interest Groups

Questions with a predefined validity period (usually very limited) for collecting

citizen’s responses.


IMMEDIATE ANDTIMELY MONITORING

The biggest advantage of this tool is its usefulness as an instant perception assessment/poll mechanism, i.e., polls/notices can be sent whenever needed and the inbuilt PUSH function will alert citizen that there is a new notification.

This will allow for an instant return feedback on the launched subject.

Although it may depend on the timely reading of a static question (the info/poll launched at a certain date/time), it still provides a quick return of citizens’ opinions on specific topics.

Basically, it enables the collection of precise/timely information, which, in itself, may help management in the decision making processes.

VERY POOR

POORREG-ULAR

GOOD

EX-CEL-LENT

STATE OF THE ROADS IN YOUR NEIGHBORHOOD (OBTAINED OPINION - DAY 31.12.2015)

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VERY POOR POOR REGULAR GOOD EXCELLENT

“You can’t manage what you don’t measure!”

Participate


Smart Digital City 360º WITH RESPONSE DEADLINEParticipate

CityParish Council

CitizenPopulation

City/Parish Council decides to launch a quick poll on a

specific subject and requests that answers are returned within a certain

timeframe.

The poll is sent to “n” citizens that reside in that

city/neighborhood.

What is your opinion on the work carried out during the current term

of office?

Excellent

Good

Regular


Participate

Poor

Very Poor

Interest Groups


Com Prazo de RespostaSem Prazo de Resposta

NO Response Deadline



Participate

Interest Groups

Com Prazo de RespostaSem Prazo de Resposta

Term Analysis

WITH Deadline - Results

Day 31-12-2015

VERY

POOR

POORREGULA

R

GOOD

EX-CELLEN

T

Population Size 59.559 Citizens

Sample Size 21.441 (36%)


Participate


Smart Digital City 360º WITH RESPONSE DEADLINEParticipate

CityParish Council

CitizenPopulation

Citizens’ answers are returned.

What is your opinion on the work carried out during the current term

of office?

Excellent

Bom

Regular


Participate

Poor

Very Poor

Interest Groups


Good


Participate


JAN FEV MAR ABR MAI JUN JUL AGO SET OUT NOV DEZ0%5%

10%15%20%25%30%35%40%45%

STATE OF THE ROADS IN NEIGHBORHOOD (MONTHLY DEVELOPMENTS YEAR LONG)

PÉSSIMO MEDIOCRE SATISFATÓRIO BOM EXCELENTE

Smart Digital City 360ºMONITORING THE

CITIZENS’ OPINION PROGRESS

This alternative implementation will allow authorities to monitor the progress of citizens’ opinions on the various aspects that involve the City/Parish Council.

For example, the displayed graph shows the changes in citizens’ opinion (between JAN and DEC) regarding the evolution of the conservation of roadways in a specific neighborhood. The online capture of answers reflects the (daily) progress of citizens’ opinions.

A great advantage of this system is its ability for graph online display of the up-to-date evolution for all collected information. It is an excellent tool for Quality Assurance monitoring/evaluation.

Participate






Participate

Interest Groups

Questions with no predetermined timeframe (will remain indefinitely

open/available) and can be used to collect citizens’ responses.


MONITORING THECITIZENS’ OPINION PROGRESS

This implementation makes it possible to record multiple readings (daily/monthly/etc.) that will provide a continuous data inflow that point at trends which can subsequently be used to assess if progress is on track (or not) with the previously defined goal. Basically, it enables an online monitoring of events as well as an assessment of the impact of adopted measures so that, once data is analyzed, timely and proactive counter-measures can be taken, if necessary, before any potential problems can arise.

In other words, the proposed solution will provide the online means to form a perception concerning a specific subject/event/problem and display follow-up charts. These can be incorporated in dashboards and barometers and used to monitor benchmarks derived from the various responses. This is the ultimate monitoring/feedback tool, rooted in a “democratic online poll system”, which can support future management decisions!

VERY POOR

POORREG-ULAR

GOOD

EX-CEL-LENT

OPINION DATA OBTAINED ON 31/12/2015

JAN FEV MAR ABR MAI JUN JUL AGO SET OUT NOV DEZ0%

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MONITORING PROGRESS - MONTHLY ANALYSIS 2015

VERY POOR POOR REGULAR GOOD EXCELLENT

MONITORING THE STATE OF ROADS IN YOUR NEIGHBORHOOD


Participate



MONITORIZAÇÃO EVOLUTIVA

The example shown in the previous slide provides an overview of the usage capabilities of our solution. By regularly collecting citizen’s opinions, you can easily pinpoint aspects that are not doing well. The green line, reflecting the favorable opinions, is decreasing and the red line, reflecting the negative opinions, is growing. The mechanism that translates the received answers into graphs allows an easy overview of trends. In this case we can see the growing dissatisfaction of citizens with the state of roads, signaling a matter that should be accounted for. The simple perception/observation that there is an arising problem is halfway to the solution.

In this case (relates to July) the solution was able to help beak-down the problem, define corrective measures and keep on monitoring the evolution of opinions and the success rate/impact of implemented measures.

It should be stressed that the analysis of the graphic evolution of records allows you to act proactively or even correctively in specific situations, before they reach the full proportions of problem.

PositiveTrend

NegativeTrend

MONITORING THE STATE OF ROADS IN YOUR NEIGHBORHOOD


Participate


MONITORING PROGRESS - MONTHLY ANALYSIS 2015


Guiché Comunica Status Configura

Watch


Watch




FREE PHONE NUMBERS


Ideias and Suggestions

Registration of Events


Watch Allow citizens to register occurrences that require intervention from City

Services.Allow citizens to present to City/Parish Council a proposal for intervention or

local rehabilitation.

Watch

Free Phone Numbers

Interventive Citizen Section is based on the premise that "everything can be improved". It allows

citizens to submit ideas or suggest improvements.

This section provides citizens with an easy and quick overview of important

information such as addresses/contacts of public local services, emergency

contact numbers, etc.Citizens will open App, select this section, and will be able to place a phone call to the chosen number

(firefighters, hospital, etc.).


Watch

Roads

Street lighting

Sidewalk Pavement

Hygiene

Gardens

Others


WatchRegistration of Events


Watch



Roads

AtentoRegistration of Events


Watch

Registrationof Events

Send Event

Title:

Event Description:

Take a Photo

Take a photo and tell us your location:

Previewof Photo(s)

+ Photos

Signal Strength

2 / 4

50%

Nr Satellites


Watch



Gardens

Watch Interventive Citizen


Watch

Interventive Citizen

Send Event

Title:

Event Description:

Take a Photo

Take a photo and tell us your location:

Previewof Photo(s)

+ Photos

Signal Strength

4 / 4

0%

Nr Satellites


Watch



Others

Watch Ideas and Suggestions


Watch

Ideas and Suggestions

Send the Idea / Suggestion

Title:

Description of Idea / Suggestion:

Browse:

Would you prefer to send us a file:

Idea Suggestion


Watch

FREE PHONE NUMBERS


Watch Free Phone Numbers


Watch Free Phone Numbers


Watch

Free Phone Numbers

House Contacts

Useful Numbers

House of “XYZ”

Parish of “AAAA”

Parish of “BBBB”

Telephone: 2XX XXX XXX

Mobile: 9XX XXX XXX

E-mail: [email protected]

Address: Street of Xxxxx de Xxxxxxxxx, nº YY 9999-999 XXXXXXXXX

WebSite: www.xxxxxx.com

Emergency Numbers

Police Department

Fire Station

Public Security Police

Telephone: 2XX XXX XXX

Mobile: 9XX XXX XXX

E-mail: [email protected]

Address: Street Xxxxx de Xxxxxxxxx, nº YY 9999-999 XXXXXXXXX

WebSite: www.xxxxxx.com

Hospital

Nacional Guard

Civil ProtectionFree Numbers


Atento Comunica Status Configura

Secretary


Secretary

REQUIREMENTS

SET UP A MEETING

ASK FOR SERVICES

ASK FOR TRANSPORT

WATER COUNTER


Secretary

REQUIREMENTS


Secretary Requirements

Set Personal Data

Resident Card

Several Occupations

Car

Cemetery Endorsement

Others …


Secretary

Requirements






Secretary

Requirements

Resident Card

Resident Card (2nd Copy)

Resident Card (Renovation)

Resident Card (Replacement)

Resident Card

Resident Card

Your request is under evaluation. Please appear before our office within x days.

To complete the process you must present the following documents:

- Valid ID; - Copy of VAT number; - Residence Certificate issued by the

competent authority; - Copy of Driver’s License; - Copy of Registration Certificate.

Resident Card

Set Personal Data

Allows citizens to remotely request documents (displayed example shows

Resident Card).

Citizen enters request and is alerted to the need to provide paper documentation when picking up the process at local

Registry.This will prevent crowding registry offices,

decreases waste of paper, reduces bureaucracy and the processes run with

greater fluidity and less misunderstandings.

Submit Request

Set Personal Data


Secretary

SET UP A MEETING

Smart Digital City 360º Smart Digital City 360º


Secretary

Set Up A Meeting

Function / Title

Set Up a Meeting With:

Secretary Set Up A Meeting

Set Personal Data

Person

Date:

End Time:

Start Time: -- : --

-- : --

Submit Request

Your meeting request will be examined. To cancel meeting, please call our free phone number!

You will receive confirmation or reschedule alternative within a few hours.

Thank You!

Set Up a Meeting With:

Secretary Set Up A Meeting

Set Personal Data

Function / Title


Secretary

ASK FOR SERVICES


Secretary Ask For Services




Secretary

Ask For Services

Configura Dados PessoaisSet Personal Data

Detail Type of Object:

Collect Large-scale Objects

Paper / Card

Packaging

Electronic Waste

Waste Garden Green

Waste Construction / Demolition

Submit Request

What services do you wish to ask for:

Collect Large-scale Objects / Rubble

Collect Animal(s)

Request of Containers

Request of Transport

Others…

Signal Strength

4 / 4

0%

Nr Satellites

Set Personal Data






Secretary

Ask For Services

Set Personal DataConfigura Dados PessoaisSet Personal Data

Detail Type of Animal(s):

Report Pest (Cockroaches, Mice, ...)

Collect Large Animal Dead

Collect of Small Animal Dead

Collect Abandoned Animals

Collect Wounded or Sick Animal

Submit Request



Collect Animal(s)



Others…

Signal Strength

6 / 4

0%

Nr Satellites






Secretary

Ask For Services

Configura Dados PessoaisSet Personal Data



Collect Animal(s)



Others…

Signal Strength

4 / 4

0%

Nº SatélitesSelect the most suitable option:


Request of Garbage Bags

Request of Tapes for Urban Waste

Request of Recycle Bins

Request of Ecopoints

Request of Glass Containers

Set Personal Data

Submit Request


Secretary

ASK FOR TRANSPORT


Secretary Ask For Transport


Secretary Ask For Transport


Secretary

Ask For Transport

Set Personal Data

Transport of 9 Seats Vehicle

Using Objective:

Request of Transport:

Bus

Using Objective:

Date:

End Time:

Start Time:-- : --

-- : --

Submit Request

Set Personal Data

Your request will be analyzed and please wait for feedback to know the progress of your request.

We inform you that you might be contacted by our services to provide any further information needed.

Thank you!

Request of Transport:

Responsible: .......................

Travel Match Destiny Arrival

Local

Day

Hour


Secretary

WATER COUNTER


SecretaryWater Counter


Secretary

Water Counter

Set Personal DataConfigura Dados PessoaisConfigura Dados Pessoais


SecretaryWater Counter

Submit Reading

Water Counter Reading:

Installation Number:

Client Number:

Photo 2

Count Value:

Signal Strength

8 / 4

0%

Nr Satellites

Photo 1

Your reading has been sent. Soon we will proceed to update your data.

Thank you!

For more information, contact us through our free phone numbers, or "click" on the button below!

Water Counter Reading:

Free Phone Number - Water Readings800 XXX XXX


Atento Guiché Status Configura

Communicate


Comunicate

NEWS RELEASE

EVENTS DISCLOSURE


News Release


Comunicate

Comunicate

Events Disclosure

The App can be used as a regional communication tool for the most recent news/ events that are deemed important for the community.The solution can facilitate: - The disclosure of information with pertaining information for the population (announcements, warnings, notices, appeals, etc.). - The promotion and development of local and regional identity and culture; - The cultural promotion of people in the region; - The protection and promotion of cultural heritage in the region.

The App can be used as an advertising agent for events or as a reminder tool so that it triggers alerts a week or a day before a given event, reminding users of that occurrence and displaying the latest news associated with it.It can also be used to support receptivity analyses/evaluations for the realization of future events, depending on citizens’ adherence and usage frequency.

If the number of users is so high that it can be used for statistical purposes, it will have the added advantage of providing a better and more precise reading of user receptivity/confirmation of attendance at an event and consequently, enabling a better and more accurate choice of the location which is likely to hold that event.

Decision-making processes will use as reference the statistical inference of the sample data.


Comunicate

NEWS RELEASE


SetupConfiguration

Send New Configuration

Personal Data

Interest Groups


Comunicate

News Release

News Filter - Interest Groups


ComunicateNews Release

News Title 1

News Header 1…….. … …….. ……. ……… ……..…… ……. … … … …. …. ………….. … …………….. ….… … …… ………….. ……. …………………… .. ………..…… ……… .. …….. ……. ……… …….. … …….. …………. ……… ………….. ……. … … … …. …. …………….. … …………….. .. ……………….. ……. …………………… .. ……………………

PHOTO

News Title 2

News Header 2…….. … …….. ……. ……… ……..…… ……. … … … …. …. ………….. … …………….. ….… … …… ………….. ……. …………………… .. ………..…… ……… .. …….. ……. ……… …….. … …….. …………. ……… ………….. ……. … … … …. …. …………….. … …………….. .. ……………….. ……. …………………… ..

PHOTO

If there are no configured interest groups, news will be displayed by date, i.e., the

most recent will be on top and the oldest will be moved down.

Tapping this button will display the defined interest groups and respective ranking. If these have not been set, the Citizen may

access the configuration section and change the required parameters.

Technology / Science

Education

Health

Culture

Music

Tourism

Sports


Comunica News Release


Comunicate

News Release

News 1

News 2

News 3

News 4

News 5

News 6

Interest Group Health

Interest Group Tourism

Interest Group Sports

News Filter - Interest Groups

Presentation of news already with Interest Groups defined.


Comunica

EVENTS DISCLOSURE


ComunicateDivulgação de Eventos


Comunicate

Interest Group Music

Interest Group Tourism

Events Disclosure

News Title 1

News Header 1…….. … …….. ……. ……… ……..…… ……. … … … …. …. ………….. … …………….. ….… … …… ………….. ……. …………………… .. ………..…… ……… .. …….. ……. ……… …….. … …….. …………. ……… ………….. ……. … … … …. …. …………….. … …………….. .. ……………….. ……. …………………… .. …………………… … ……. …………………… .. ……………………

News Title 2

News Title 3

PHOTO

Filter Events - Interest Groups

As in the previous case, tapping this button will display the defined interest

groups and respective ranking.

If so desired, Citizens may access the configuration section and change required

parameters.


SetupConfiguration


Personal Data

Interest Groups


Education

Health

Culture

Music

Tourism

Sports


Atento Guiché Comunica Configura

Status


Status

PARTICIPATE

WATCH

SECRETARY


Status

PARTICIPATE


Status Participate


Status

Participate

Filter of Interest Groups

WITH Deadline

Garbage Collection

Topics in Analysis

NO Deadline

Realization of Events

State of Roads

State of the Gardens

State of Roads

State of the Gardens

Garbage Collection


Status Participate


Status Participate


Status

Participate

VERY POOR

POORREGULAR

GOOD

EX-CEL-LENT

Period Analysis

WITH Deadline - State of Roads

Day 31-12-2015



NO Deadline - State of Roads

Period Analysis Year 2015



JAN FEV MAR ABR MAI JUN JUL AGO SET OUT NOV DEZ0%

10%

20%

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50%

V ER Y P OOR P OOR R EG ULA R G OOD EX C ELLENT


Status

WATCH


Status Watch



Status Watch


Status

Watch

Filter Interest Groups


Feedback

Ideas and Suggestions

Interventive Citizen

Ongoing - Day 12-01-2016We inform that there is an ongoing resolution of your occurrence!

Entry - Day 11-12-2015

Thanks for your registration!

We will review it and as soon as possible we will contact you again to give you feedback!

Completed - Day 16-04-2016We are pleased to announce the resolution of the problem by you reported on last December 11, 2015!

PHOTO

PHOTO

Always available and gratefulfor your understanding!


Status

SECRETARY


Status Secretary


Status Secretary

Set Up A Meeting


Status

Secretary

Filter Interest Groups

Entry of Request - Day 18-03-2016

Good morning, your request has been registered!

Your meeting schedule proposal will be analyzed. Within a few hours you will receive confirmation or suggestion of another alternative date and time.

To cancel meeting, please use our free phone number!

Scheduled Meeting - Day 18-03-2016

Good afternoon,

In sequence of your request, we inform that there is willingness to hold the meeting on March 27, 2016 at 10 am!

If however there is any opposition, please do not hesitate to use our free phone number!

Thank you!

Requirements

Feedback

Ask For Services

Set Up Meeting

Water Counter

Ask For Transport


Atento Guiché Comunica Status

Setup


Setup

CONFIGURATION

Município 360º Configura

Configuração

Envio de Nova Configuração

Dados Pessoais

Interest Groups


SetupConfiguration


Personal Data

Interest Groups


Setup

Configuration

Name:

Address:

Mobile:

Telephone:

e-mail:

Identification Nr:

Tax IN:

By tapping the “Personal Data”, citizens will be prompted to enter elements that

will facilitate the customization, communication and event log processes

in the system. The basic idea is to streamline interaction between City/Parish Council and Citizens.

By tapping the “Interest Groups” button, citizens will provide the system with

information concerning his/her interest areas.


SetupConfiguration


Personal Data

Interest Groups


Education

Health

Culture

Music

Tourism

Sports


Setup

Configuration

For example, this button is inactive!It means that this subject matter has not

been selected by this citizen and therefore, he/she does not want to be informed/asked about issues related to

this topic.

Tapping the active button will display an arrow that will enable citizen to rank their interest groups and the chose way they

are displayed.

Active or inactive state!In this particular case, the button is active which means that this citizen wants to be

updated / involved / participate in this interest group.