Delivering Cloud Communications since 1991 !

SMS Communications

Tailor-made phone solutions (SMS & VOICE)

SMS Notifications

SMS notifications for your web shop made easy

Delivering Cloud Communications since 1991 !

Agenda

1. What is an SMS ?

2. Why you may want to use an SMS to contact customers ?

3. What are the applications for your company ?

4. What else can you do with an SMS?

2

Delivering Cloud Communications since 1991 !

What is an SMS?

• SMS = Short Message Service

• Contains Text

• It can contain links (url) to your website

• It can contain text variables from your

CRM or ERP

• 160 signs per SMS, Maximum 5 SMS

• You can send a long SMS or a concatenated SMS, 1 message

composed with more text messages of 160 signs each

• An SMS can be send from a mobile phone to another

• An SMS can also be send from an SMS application to a mobile

phone and conversely

1

Delivering Cloud Communications since 1991 !

Proven technology

Cloud Communications

Why you may want to use an SMS to contact customers ?

Stable

Cheap

Avoid call to customer or customers do not call

One number – one owner that can be identified

No data connection needed – mobile network is sufficient SMS open rate is 97% (e-mail is 10 to 30%)

Rate of SMS being remembered is 60%

Sending and Delivery Status are available

Delivering Cloud Communications since 1991 !

Phone self-service inbound

One-Time Password

Appointment reminders

Alerts & notifications

Automated helpdesk

Satisfaction survey

Automated call campaigns

Debt collection

Crisis communication

Contest & voting

Direct marketing

Cloud Communications

Shipping notifications

Call Centre optimization

What are the applications for your company ?

Delivering Cloud Communications since 1991 !

Phone self-service inbound

One-Time Password

Appointment reminders

Alerts & notifications

Automated helpdesk

Satisfaction survey

Automated call campaigns

Debt collection

Crisis communication

Contest & voting

Direct marketing

Cloud Communications

Shipping notifications

Call Centre optimization

What else you can do with an SMS ?

Delivering Cloud Communications since 1991 !

SMS Notification Solution

Challenge : • Telenet wants to reduce the number of calls to their Call

Centre in order to better use agent’s time

Solution Provided : • Set up an outbound SMS-/automated call system allowing

Telenet to proactively inform their customers Advantages, results, ROI for Telenet : • Reduce the number of calls to the Contact Centre • Increase customer satisfaction • Easy implementation

Delivering Cloud Communications since 1991 !

Phone self-service inbound

One-Time Password

Appointment reminders

Alerts & notifications

Automated helpdesk

Satisfaction survey

Automated call campaigns

Debt collection

Crisis communication

Contest & voting

Direct marketing

Cloud Communications

Shipping notifications

Call Centre optimization

What else you can do with an SMS ?

Delivering Cloud Communications since 1991 !

Phone self-service inbound

One-Time Password

Appointment reminders

Alerts & notifications

Automated helpdesk

Satisfaction survey

Automated call campaigns

Debt collection

Crisis communication

Contest & voting

Direct marketing

Cloud Communications

Shipping notifications

Call Centre optimization

What else you can do with an SMS ?

Delivering Cloud Communications since 1991 !

SMS Appointment Reminder and Notifications

Challenge : • VOO needs to send SMS messages to Customers that can answer back

Solution Provided : • Setup an outbound SMS/automated call system directly connected to

ERP • Offer Special tool in order to smooth the SMS sending rate during VOO

contact-centre opening hours to avoid peaks in # of calls / answers

Advantages, results, ROI for VOO : • Unique tool for users – fully integrated in the ERP • Smoothing cloud based tool avoiding peaks fully managed by VOO • Statistical results of the operations • ROI on several applications (Debt collecting, Appointments…) • Improve appointment attendance with technicians for

installation/repairs

Delivering Cloud Communications since 1991 !

Phone self-service inbound

One-Time Password

Appointment reminders

Alerts & notifications

Automated helpdesk

Satisfaction survey

Automated call campaigns

Debt collection

Crisis communication

Contest & voting

Direct marketing

Cloud Communications

Shipping notifications

Call Centre optimization

What else you can do with an SMS ?

Delivering Cloud Communications since 1991 !

Phone self-service inbound

One-Time Password

Appointment reminders

Alerts & notifications

Automated helpdesk

Satisfaction survey

Automated call campaigns

Debt collection

Crisis communication

Contest & voting

Direct marketing

Cloud Communications

Shipping notifications

Call Centre optimization

What else you can do with an SMS ?

Delivering Cloud Communications since 1991 !

Multi-Channel Debt Collection System

Challenge : • EDF Luminus needs to reduce the number of payment

reminders they send to customers Solution Provided : • Set up a fully integrated solution for different channels • EDF Luminus delivers a file via ftp and platform sends

SMS, Voice or e-mail notifications according to a predefined process

Advantages, results, ROI for EDF Luminus : • Fully automated solution • Quick and cost effective solution • Proven result : 30% less invoice reminders sent

Delivering Cloud Communications since 1991 !

Phone self-service inbound

One-Time Password

Appointment reminders

Alerts & notifications

Automated helpdesk

Satisfaction survey

Automated call campaigns

Debt collection

Crisis communication

Contest & voting

Direct marketing

Cloud Communications

Shipping notifications

Call Centre optimization

What else you can do with an SMS ?

Delivering Cloud Communications since 1991 !

Phone self-service inbound

One-Time Password

Appointments, reminder

Alerts & notifications

Automated helpdesk

Satisfaction survey

Automated call campaigns

Debt collection

Crisis communication

Contest & voting

Direct marketing

Cloud Communications

Shipping notifications

Call Centre optimization

What else you can do with an SMS ?

Delivering Cloud Communications since 1991 !

SMS shipping notifications to reduce number of undelivered parcels

Challenge : • Reduce the number of undelivered parcels due

to customers’ absence.

Solution provided : • Set up a shipping notification solution by SMS. • Consumers are notified before the arrival of

their parcels.

Advantages, results, ROI for 3 Suisses : • Decrease number of non retrieved orders. • Increase customer satisfaction • Increase 3 Suisses service quality level. • Decrease number of calls to 3 Suisses call centre

regarding delivery problems.

Delivering Cloud Communications since 1991 !

Voice notifications sustain logistics at furniture company

Challenge : • Company delivers every day all sorts of furniture

to its customers. They do not want customers being absent.

Solution provided : • Few days before the delivery date, customer

receives an automated phone call with delivery date and hour.

• Furthermore, customer receives amount to pay and practical information (parking space needed, payment methods...)

Advantages, results, ROI for Company : • Avoid customers being absent • Prepare customers for payment • Reduce employee time at customer premises

Delivering Cloud Communications since 1991 !

Phone self-service inbound

One-Time Password

Appointment reminders

Alerts & notifications

Automated helpdesk

Satisfaction survey

Automated call campaigns

Debt collection

Crisis communication

Contest & voting

Direct marketing

Cloud Communications

Shipping notifications

Call Centre optimization

What else you can do with an SMS ?

Delivering Cloud Communications since 1991 !

Phone self-service inbound

One-Time Password

Appointments, reminder

Alerts & notifications

Automated helpdesk

Satisfaction survey

Automated call campaigns

Debt collection

Crisis communication

Contest & voting

Direct marketing

Cloud Communications

Shipping notifications

Call Centre optimization

What else you can do with an SMS ?

Delivering Cloud Communications since 1991 !

Lampiris satisfaction survey via SMS

Challenge : • Lampiris wants to evaluate service level in call center • Contact customer directly with 1 SMS and 1 short question

Solution Provided : • SMS Gateway to send question and receive answer • Small question to evaluate service • Grade service quality from 1 to 10

Advantages, results, ROI for Lampiris : • Message sent automatically after the call • Answers received directly in one Database • Results directly displayed in system on graphs • Ease of use for Lampiris and customers

Delivering Cloud Communications since 1991 !

Phone self-service inbound

One-Time Password

Appointment reminders

Alerts & notifications

Automated helpdesk

Satisfaction survey

Automated call campaigns

Debt collection

Crisis communication

Contest & voting

Direct marketing

Cloud Communications

Shipping notifications

Call Centre optimization

What else you can do with an SMS ?

Delivering Cloud Communications since 1991 !

Phone self-service inbound

One-Time Password

Appointments, reminder

Alerts & notifications

Automated helpdesk

Satisfaction survey

Automated call campaigns

Debt collection

Crisis communication

Contest & voting

Direct marketing

Cloud Communications

Shipping notifications

Call Centre optimization

What else you can do with an SMS ?

Discount Codes

Delivering Cloud Communications since 1991 !

Send numerous discount codes to customers

Challenge : • Company Webshop Sales figures drop • Need to activate existing customer database with

discount codes Solution Provided : • A discount is sent via SMS • SMS Mailer sends SMS’s out to all customers who left

their phone numbers

Advantages, results, ROI for Company : • Increase customer satisfaction and loyalty • Improve Company Sales Figures • Sell unsold inventory

Delivering Cloud Communications since 1991 !

Phone self-service inbound

One-Time Password

Appointment reminders

Alerts & notifications

Automated helpdesk

Satisfaction survey

Automated call campaigns

Debt collection

Crisis communication

Contest & voting

Direct marketing

Cloud Communications

Shipping notifications

Call Centre optimization

What else you can do with an SMS ?

Delivering Cloud Communications since 1991 !

Phone self-service inbound

One-Time Password

Appointments, reminder

Alerts & notifications

Automated helpdesk

Satisfaction survey

Automated call campaigns

Debt collection

Crisis communication

Contest & voting

Direct marketing

Cloud Communications

Shipping notifications

Call Centre optimization

What else you can do with an SMS ?

Transaction Completion

Delivering Cloud Communications since 1991 !

SMS Notifications to customer to complete its online buying process

Challenge : • A customer/prospect puts items in its e-shop basket • He doesn’t complete its buying process Solution Provided : • Company Webshop System collects information about

abandoned transactions • SMS Gateway platform sends a reminder with detailed

information of what remains in the basket • Company offers a discount code on what is in the

basket

Advantages, results, ROI for BPost : • Increase conversion rate • Collect information about buying process • Know what customers/prospects like on your

webshop

Delivering Cloud Communications since 1991 !

Automated phone applications VOICE & SMS notifications

www.RingRing.be +32 (0)2 334 23 00

Delivering Cloud Communications since 1991

Thank you for your attention!