September 28th 2017

Software-Defined IT Operations™

Derek Brown Vice President EMEA

IT Complexity

IT outages are costing large enterprises billions because modern IT environments are far too complex and dynamic for traditional tools.

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The Cost of Outages is Increasing

Most organizations have deployed a host of monitoring tools to keep their business services running smoothly, yet the cost of outages is increasing.

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Source: Gartner

Cost per Minute per Outage

$9,600

2010 2011 2012 2013 2014 2015 2016

$5,600

The Good Old Days

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Modern IT Environments

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You’re Leaking Valuable Data

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• Focus on app and OS, deep app data • Lack infrastructure visibility • Provide 10% visibility into end-to-end service • Gartner: “supplement to infrastructure monitoring” • Cannot provide end-to-end relationship model

• Originally meant for retrospective diagnosis • Limited visibility to app and infrastructure, no

intelligence about specific metrics/thresholds • Provide 10% visibility into end-to-end service • Cannot provide end-to-end relationship model

APP LOG

• Potential to provide complete coverage for all IT service components • Only way to get end-to-end relationship model • Most difficult data to get, many disparate tools

SERVER STORAGE

NETWORK

OS V12N

The Cost of Limited Visibility

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Downtime Cost per Minute

$9,600

2010 2011 2012 2013 2014 2015 2016

$5,600

70%

30%

IT Ops Budget Allocation

Running the Business

Growing the Business

DURATION (hrs) COST

4 $ 2,160,000

8 $4,320,000

12 $6,480,000

18 $9,720,000

24 $12,960,000

36 $19,440,000

48 $25,920,000

72 $38,880,000

*Does not consider brand damage or opportunity cost

Enterprise IT Operations Reality

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DOWNTIME Commonly spend anywhere from

12-48 hours resolving service-interrupting issues.

LACK OF ALIGNMENT Most aren’t able to bridge the gap

between IT Ops and DevOps.

SURPRISES LOBs deploy services then tell IT

Ops make sure they’re never down.

DISPARATE VIEWS Commonly have anywhere from 10-

30 different tools for mitigating application/service downtime.

INEFFICIENCY Paralyzed by manual processes and

aren’t able to automate key functions that keep services on.

OPPORTUNITY COST Gotten really good at addressing issues by getting everyone in a

room until it’s resolved.

End-to-End Visibility

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APP LOG

NETWORK STORAGE

SERVER

V12N OS

UNIFIED INFRASTRUCTURE

DATA

• Augment with app data • Augment with log data

UNIFY INFRASTRUCTURE DATA

REDUCE COSTS AND CHURN

PREDICT & ELIMINATE OUTAGES

IMPROVE BUSINESS AGILITY

The Result

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Future Proofing

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CMDB

INCMAN

ORCH/PROV

AI OPS

Software-Defined IT Operations™

Zenoss Software-Defined IT Operations™ provides organizations with a holistic approach to manage IT services that is extensible and scalable.

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The Benefits of SDO are Real

Our platform uniquely predicts and eliminates IT outages. We typically reduce downtime by 50% and IT Ops spend by 15% in the 1st year.

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Software-Defined IT Operations™

SDO Definition

A model based, policy driven, declarative, programmable abstraction that separates the underlying infrastructure from the needs of the

applications/services.

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Explaining Software-Defined IT Operations

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• Model-based • Mathematical representations of systems, implemented in computer code that is declarative • Holistic approach that determines full context for these representations, and for interacting with other systems • Allows rapid identification of issues (RCA) in complex systems • Provides a common design environment, which facilitates general communication, data analysis • Value: intelligent, predictive

• Policy-driven • Policy is an aggregation of rules • Separates rules governing behavior of a system from its functionality • Systematic method for establishing, revising, and distributing policies • Automatically adaptive to a dynamic environment • Value: adaptive to dynamic environment

• Declarative • What needs to be done instead of how to do it • expressing what the user wants, and shielding them from the low-level constructs • Like the RDB, could raise productivity by an order of magnitude • Value: simplified usability, increased efficiency, eliminates human errors

• Programmable abstraction • An abstraction hides details/complexity • Framework to allow IT Ops practitioners to easily manage diverse environments • Value: extensibility within the system and with other systems